Boost Mobile Corporate Office Headquarters HQ

194 comments
Metro PCS USA Corporate Office Headquarters HQ
Address:
9060 Irvine Center Dr.
Irvine, California 92618 USA
Corporate Phone Number: 1-949-748-3200
Customer Service Number: 1-949-748-3272

Boost Mobile is famous for smart phone and cell phone service that is pay as you go. The company is one of the largest pay as you go mobile phone and internet providers in the USA.

Boost's main competitors are Metro PCS, Cricket and Virgin. The companies toll-free customer service number is 1-888-266-7848 or 611 from your phone. The firm does encourage users to use their technical support system and help forums on their website for customer support.

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194 comments:

  1. I bought a boost galaxy prevail phone on Friday and returned it the next Monday. No tower power,I couldn't even use it. Thank goodness I bought the insurance on the phone, I got all of my money back in cash from Best Buy. GOOD BY BOOST MOBIL!!!!

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    1. BE CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICES (Calling Center) IN DOMINICAN REPUBLIC BECAUSE SELLING YOUR INFORMATION IN YOUR BOOST MOBILE PHONE ACCOUNT:
      BE VERY CAREFUL L WITH THE BOOS T MOBILE CUSTOMER SERVICE (Calling Center) IN DOMINICAN REPUBLIC
      To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.
      Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.

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    2. Dont buy anything from Boost they are crooks wont let you return a damaged phone that they sold to you

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    3. oh I was told that the HTC desire 625 I bought in April 3rd 2016 from "XTREME WIRELESS MORSE" was brand new and not a factory refurbished model. They took my money did not activate my phone. I was told someone in there store stole all the money. (BS) So I had to come back the next day to do over what they should of done right the first time. Very first day of service my phone freeze's had to get on you tube to find a solution to fix. Now I have not had this phone more then two months now it has crashed died over 250 times in the month and 17 days I have owned it. But I go to boost where I bought the phone from and they tell me that I can't get a refund because there store policy is seven days return. WTF you sell me a pos phone lie to me and tell me its brand new knowing full well its a lemon? My nights are days and your days our my night's. Cant get a hold of anyone with boost or HTC at night times. So I send a msg and my phone dies and I guess it's my fault. Times like this I wish I could trash there store. So I am stuck with a crappy phone I can't exchange it for a new one? Or even a refund and be done with boost? These fuckers are lucky I can't trash there store without going to jail. Or I would. This how boost rewards there customer's by fucking them out of money service and product. If you read this and your considering there service I suggest going with Verizon, don't make the same mistake I made. Ya think I am full of crap call them yourself then. Xtreme Wireless Morse 1281 Morse Road Columbus, Ohio 43229 (614) 447-0242. My opinion is Don't buy a boost unless your on wellfare and its all you can afford. By far the most fucked up service I have ever gotton in my life. I want refund , So I can go with provider who fix my problems and not bold face lie to me about the product I am buying. Thanks for fucking me out of my money. Went to consumer, and going to bbb and going to blog about this on every fucking web site including CL and redit.

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  2. I bought a i465 Clutch phone from boost thinking per the Boost website that it had a memory card slot it does not . That is False Advertisment . After numerous calls to boost and lots of hang ups by their employee's they change the website,but what about me i have a phone that I thought had this.they did do nothing for me .I will never go with boost again or have my friends go with boost. And I have a phone I cant use.

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    1. I wish I had read all the TERRIBLE reviews about Boost (and they're ALL terrible!) before I tried to re-activate an old (2yr) phone with them!!! I attempted to re-active online last night, paid my re-activate fee, bought time, etch; it looked liked all was going well... got new phone # and it looked like it was activating. But, NO, NO ACTIVATION, now, next day my account says I'm 'low', "need to add more $ !!"
      WHAT????? I have now spent the better part of a day (over 6 hrs) trying to FIX problem to NO AVAIL!!!
      I've tried several Customer Service #s, their Facebook & Twitter sites, EVERTHING I could find!!!! The only HUMAN I was able to talk to was a woman at a local store who told me I would have to bring the phone in! I live 30 miles from the closest store and have a sick child I need to be at home for, that's WHY I NEEDED THE PHONE!!!!!!
      If I ever get untangled from this mess, I will be trying Virgin Mobile, Straight Talk, ANYONE BUT BOOST!!!

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    2. I purchased an iphone 5S thru Boost Mobile online. It came without a SIM card. When one arrived some time later it was not compatible with the phone. I have had numerous phone conversations and email communications, with no success. They outright lie! I have a brand new phone I can't use and I continue to pay for my monthly service. I have filed a complaint with the FCC and other fraud organizations.

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  3. I bought a i465 Clutch phone from boost and per the boost website it is suppose to have a memory card slot but it does not. After numerous call to boost and being hung up on by their employee's they change the website but that was false advertisment and I'm going to let the media, and everyone who will lisen know about this,because they did nothing to help me out. I will not go with them next month and I'm going to tell my friends who had them to drop them. I have a phone I cant use "THANKS BOOST"

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    1. Yeah telling your 2 friends to drop boost is really going to hurt them, bright idea. Lmao.

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    2. Boost mobile service is the worst service you can get they are under sprint mobile they do not have real 4G LTE I own a couple of metro pcs stores in Cleveland Ohio I have customers that call boost to receive their account number so they can't switch over and they're providing incorrect information just to let everybody know you do not want boost mobile service it is garbage it's worse than revel if you're familiar with rebel you would know is the crappiest service you can purchase anybody has a problem with my statement you can call me at 216-632-8474

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  4. Boost Mobile Sucks!!! They've farmed out their company to Indians who hang up on your and/or put you on hold to blasting vulgar rap music w/ lyrics about bitches and asses. What kind of a company is this???
    Applied for the Boost Shrinkage Plan months ago and still have not getting a reduction in my bill, and when I call I'm told that I'm not enrolled in that plan, even tho' a rep tells me she'll enroll me and then she gives me a confimation number that means nothing cuz when I call again I'm still on the plan. Canceled my automatic payment plan and will be canceling service. This is what happens when American companies go Global. You stupid Americans that voted for Obama- this is the kind of shit that will grow like cancer in our country. Smarten up you losers cuz there is no other country better than the USA and if you think so- MOVE THERE!!!

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    1. youre a stupid ass globalisation was started by conservative ball suckers like you

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    2. It's to bad you dumb a crats don't know more about your own party. Moron what has Obama been talking about since he got in office.

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    3. Boost Store employees in Homestead PA two Indians working there were rude and accused me of lying ripped me off for a new phone when my old one was under warranty they did not give me a receipt and then told me I could not return the phone without a receipt

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    4. Having issues with my new phone the Kyocera Hydro Icon, went to boost to complain they told me that the only way for them to exchange it was to bring in the box I don't feel we have to go through so much trouble just to get a phone exchange because they shit is fucking up

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    5. my complaint is i paid for international service ihave 0 dollars and 1000 minutes but my phone i am not happy with boost nobody knows what they are doing have to get there services on their end updated...

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    6. I was outraged by the customer service I got when going into a local store. Sign says free phone, which by the way was the one I had been looking at, when you switch you number over to boost! I WAS ESTATIC! ALL UNTILL...... I was told that that offer will not apply to me, and that he dose not have to offer me any offers! ILL BE HAPPY TO PAY MORE and take my business else where, and also where I can walk into my dealer for personal customer service assistance!!!!!!!!!! THANK YOU BUT NO THANK YOU!

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    7. the boost mobile in greenwood, sc is run by some wetback who just skip work all day and are never open. they have the nastiest attitudes and are super unprofessional!!!

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    8. I am ready to drop these crooks.I added 1GB to my phone and its running no faster then before.They are ripping me off and i callrd them twice and did no good.Also i had the insurance for months they somehow removed it and said i cant get it put back on.They dont mind the lawsuits they got money coming out of there ???es.They have like over 5 different class action suits and one fits my problems.They need hit with a big one to put them under.YOU ARE NOTHING BUT DAMN RIPOFFS!BOOST YOU NEED SHUT DOWN AND NO WONDER WHY YOU USE INDIA AND PLACES CAUSE YOU ONLY PAY THEM LIKE $2.00 AN HOUR THATS LOW.

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  5. I bought a Galaxy Prevail and can not get out with it were I live.Called boost to see if I can get the problem fixed.But it seems like thay don't know what there doing.I've called about six times,sent them emails.I recived answers back an told me to call them back.I did.I recived the same answers and questions.I call them today switched over to a tec.told him my problem agian. then he switched me over to a computer and lord knows what department.I called again gave her my information and she hung up on me.There is so much you can take and I to get what I paid for and they will not give your money back.I'm not finish with this problem yet.I don't know why they want to call them back.I guess it' just to piss me off.Well their doing a good job.

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    1. Your lucky you got a person! I CANT EVEN DO THAT!!!!!! my advice is switch to one of their competitors! Virgin, Cricket, or Metro PCS...... I DIDNT EVEN HAVE THE PHONE IN MY HAND BEFORE THE SALES REP TREATED ME LIKE SHIT AND IS ALSO FALSELY ADVERTISING! TRUST ME YOU WILL BE HAPPIER TAKING YOUR BUSINESS ELSEWHERE!!!!!!

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  6. I went into the boost store in my town and explained to the clerk KATHY that my husband had cancer and I needed a phone service that was inexpensive but also it was imperitive that I was able to receive all calls and make calls to dr.'s and hospitals . she sold me a used phone saying it was better than new because the used phones were gone over really well and I would have no problem. I paid for the phone, 59.00 and paid for the 50.00 a month unlimited talk text and web. The first time I used the phone it dropped every other word and also dropped calls. I had the phone for 7 days then returned to the store to see what could be done. The clerk KATHY told me nothing could be done. I asked her if I could pay the extra $20.00 and get the brand new version of the used phone I had, she told me that wouldn't work because that particular phone wasn't strong enough to pick up the signal in our area. the only thing I could do was upgrade to the $109.00 phone. I asked her why she sold me a phone she knew wasn't strong enough and she had no answer for me. I tried to call customer service (ha ha)but could not get through to anyone to help me. I WANT MY MONEY BACK!!!! I had told her our funds were short due to my husbands illness and I feel she and Boost took advantage of me when I was vulnerable. I now have a $59.00 phone I can't use, and $50.00 worth of useless minutes. I went back to my old provider Verizon who has never dropped a call on me in 15 years, they are more expensive but at least I can count on them. Boost is apparently in the business of screwing people, not providing reasonably priced reliable phone service. I would NEVER recommend them to anyone and I feel they cheated me. They could have at least refunded me the cost of the crap phone they sold me. I think KATHY should be fired from her job at Boost, she was rude and insensitve and a liar.

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    1. Their customer service is the worst.

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    2. I feel your pain, because the same thing happen to me; however, I am not taking it sitting down. They HAVE not heard the last from me, because I spent 300.00 in their store for the manager to tell me they are not returning my money for a phone I only got to use for 3 days. WRONG ANSWER!!!!

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    3. Im sorry for all your guys pain im having a bad problem with them to. The manager is suppost to call me later to solve the problem hope he does. Has anyone call corporate office and if so whats happpened.

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    4. yes I tried and basically without getting to all the details ..... IT DIDNT GO WELL AT ALL ! it would seem like Boost just don't care about there customers, that's why the send all complaints to India.

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    5. My phone has not been able to receive incoming calls for 1 1/2 weeks. I called, they said they were having problems with the satelight. Called back on 9/14 was hung up on, called back the second person was very nice and tried to help but it didn't fix the problem. Called back on 9/15 spoke to Carol, she didn't care and told us she couldn't help us, and gave us the corporate email. Researched found the corporate office but called and they are not open on Sundays. Called back again spoke to Cassandra she said the site will be up on 9/16. What kind of customer service does this
      company operate by? I have 2 children who need to be able to contact me to pick them up from school and after school activities. Friday my 14 year old son had to walk home at 11pm because I couldn't receive his pone call to pick him up. You promote "family", where the hell is family in this situation. My name is Donna Lynn Koerber, and my phone number is 614-327-1492.... God forbid anything happens to my kids because of this, I will hold Boost Mobile 100% accountable.

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    6. corporate has shut their number
      down ,they don't answer it anymore. i'm getting in touch with the attorney generals office to file theft charges of service.

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    7. Boost Mobile Corporate Office Headquarters HQ
      113 comments
      Metro PCS USA Corporate Office Headquarters HQ
      Address:
      9060 Irvine Center Dr.
      Irvine, California 92618 USA
      Corporate Phone Number: 1-949-748-3200
      Customer Service Number: 1-949-748-3272

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    8. ITS NOT JUST KATHY, MY SALES PERSON WAS EXTREEMLY RUDE AND WOULDNT EVEN OFFER ME THE PROMOTION IN THE WINDOW, SAID HE DIDNT HAVE TO OFFER ME ANY PROMOTIONS!! THATS NOT JUST FALSE ADVERTISING, B UT BAD BUSINESS IN MYH BOOK! I WOULDN'T RECCOMEND BOOST TO MY WORST ENEMY!!!!!

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  7. i have blackberry service. reasonably reliable, but why the f, if u do have a problem,(if ur lucky to connect with cust service) u get some third world numbskull that asks dumb questions, keeps you on fon for 15 mins, with no better advice then to simply remove the battery? then asks rude questions about your personal contacts? wtf? its like that insurance scam commercial on tv with the guy posing as "PEGGY" LMAO! this co makse enough money to have competent staff 24/7 in America to assist you. what wrong with this pic???

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    1. All of you retards complain about how incompetent boost is but not one of you can make any sense of what you are trying to say or spell and you probably have spell check/auto correct on the phones you hate so much. I'm starting to think it is y'all not knowing how to work your phones.

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    2. Jeff Thomas Who do you work for and why Are you saying shit like this! I have the LG G Stylo and I LOVE IT! With Boos!

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  8. HANDS DOWN THE WORST "CUSTOMER SUPPORT" I HAVE EVER DEALT WITH!!!!!!!!!!! RUDEST PEOPLE AROUND! I WAS HUNG UP ON SO MANY TIMES AND WHEN I FINALLY SPOKE TO THE "SUPERVISOR", HE WAS THE RUDEST ONE OF THEM ALL AND ACCUSED ME OF LYING !!!!

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    1. SASME WITH ME .................. BOOST SUCKS !!!!!!!!!!!

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    2. same deal here custumer support said I dont believe you and was rude and let other

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    3. I know, they actually wouldn't transfer my call and hung up on me. Horrible company. I'm trying the corporate office bc I was able to get the horrible TSR's ID #; however, I have not been able to find an appropriate corporate number that is still is service. Such a lame company.

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    4. CUSTOMER SERVICE? hell no. not in the least. They pass the buck, hang up on you, tell you they "don't give credit" and are rude/curt. absolutely a JOKE.

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    5. Boo who, your talking crap on a cheap cell phone company that works for millions of other customers but you select few. I'm guessing you little babies didn't get your way so you want to talk crap now like its going to damage the company. Is this a middle/high school chat room?

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  9. Continuing systemic problems with service on my Galaxy prevail. In the six months I've had it, I've had service problems (no service) about once a month. Will be out for 2-3 days at a time. No one at boost seems to know what they're doing.
    I would not recommend Boost to anyone. The Sprint service is just too undependable.

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    1. Metro pcs dont treat their customers with any respect.

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  10. I just bought a Transom Ultra and tried switching from my Blackberry and Boost wants to cancel my monthly plan and charge me a full month to start over ! I can see how they keep getting richer by paying non english speaking idiot and double dipping on other peoples money.Owned by Sprint is the first major problem they should be shut down for there practice ! ! !

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    1. You should be shut down for being stupid.

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  11. I purchased a Galaxy Prevail phone from Boost mobile, and the phone doesn't work. I brought the phone 7 days ago, and the store is not trying to return my money. The service at this store is horrible, and the manager is the worst. I will contuine to fight to get my money back for a phone I cannot use. I was basically told that they are not exchanging the phone, and will not refund my money.

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  12. This company is the most absolute WORST I have ever dealt with. About a month ago my phone stopped working. I called BoostMobile customer care and explained my problem. SHe stated that a complementary phone would be sent to me. I asked the rep if a PO box was ok for the phone to be sent to; she said it was. Well she was wrong. It took many phone calls and time to figure out what happened to the phone that was supposed to be sent to me. After finally receiving the phone this past Saturday, I called to have it set up. Not only did I get hung up on countless times, but I was told that the phone was in soemone else's account, and that it could not be sent up in my name. I repeatedly asked for corporates phone number and the reps had told me they didnt have one, so they gave me an email address to contact coorporate. I have yet to hear from them. I cannot begin to tell you out there how frustrated I am with these people. I have been given the run-around all weekend from them. I just want my phone working; I work and I am a taking classes in the evening at a local college. My car isnt the most dependable, and I feel safer having a phone with me when driving home late at night. I guess the message I am trying to send is DO NOT GET BOOSTMOBILE!!! THEY ARE THE MOST INCOMPETENT PEOPLE I HAVE EVER ENCOUNTERED!!! If this problem doesnt get resolved within the next couple of days, I will find another provider.

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    1. They aren't THE MOST INCOMPETENT PEOPLE (you) HAVE EVER ENCOUNTERED. They're very competent at doing nothing for their customers. As a matter of fact, this is on area in which they excel. The other is stealing money from your balance, hoping that you won't jump through all the hoops you have to to get service, or due diligence; it's designed to get you to quit.

      From their perspective, you need them more than they need you, because if you had any power or smarts at all (they figure), you wouldn't be using a monthly plan with them, you'd be using something a little more costly and sure and service oriented like the big boys. With Boost, it's guilt by omission, and they tend to omit a ton, don't they?

      I'd do the WalMart thing if I were you. Run from thieves like Boost and go over there.

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  13. My phone was stolen on Thursday evening.I contacted Boost within 30 minutes. By Friday the THIEVES had changed my pin and after hours of back and forth conversations with boost not being able to confirm who I was even though I pay my bill out of my bank account, they gave the thieves time to change my phone number. They then told me I would hear from someone in the Security Department who would be able to help me regain control of my account. To my surprise, customer service rep Ali kept her word and followed up with me and that was reassuring, however by Monday, even though I was able to provide them with the date I switched my T-Mobile phone number to Boost, they said I was too late, I had to pay another monthly fee and get a new phone number. The THIEVES who have my phone get use it for the next 2 weeks on my hard earned dollars and Boost says the only way I can get any account activity information is if I first go to the police department and get them to report it to the FCC. There's no way I am going to believe that there's no record of these THIEVES changing my pin and phone number, and why do I have to have another phone number where my friends and family, especially those in the military stationed overseas can't contact me. I am a vet who believe we all deserve better service from Boost Mobile and I pray they are taking some of their profits to improve their customer service department. Have anyone had any success contacting their Corporate Office?

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