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Jackson Hewitt Corporate Office Headquarters HQ

Jackson Hewitt Tax Serivce will find all the deductions and credits you deserve, no matter what your occupation or position. That means more money in your pocket. Jackson Hewitt's corporate office address is below:

Jackson Hewitt Corporate Office Headquarters HQ:
3 Sylvan Way Suite 301
Parsippany, NJ 07054
Corporate Phone Number: 1-800-234-1040
Fax Number: n/a
Email: info@jacksonhewitt.com



Jackson Hewitt is a public company (Stock Symbol JTX on the NYSE) and they operate over 6,000 franchised and company owned locations in the USA.

66 comments:

  1. Jackson Hewitt is a scam, and do not care about returning customers. Me and My wife did our taxes here for years. Now my wife is going for here BACHELORS degree and she is having trouble with here financial aide because JACKSON HEWITT did not put her work study W-2 in with our taxes. How do you have a guarantee that is not honored? I preparer was not ACCURATE and now Jackson Hewitt wants to charge us $139 for something they screwed up. The preparer told us that since we are from New Jersey and didnt spend our money with them (Orlando, Florida Jackson Hewitt 2500 Kirkman Rd.) we have to pay. WHAT!!!!!! We are never going back again, thanks for not helping us. I am also a United States Army Veteran. Not just some trash on the street like that guy made us feel. SCAM ARTISTS, not getting my $400 this year..

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    1. I agree 100%!!! My fiance and i have gone to the same JH for 4 years (Nashville Tn) and had no problems. We went last night to file and they had two people working that have only been doing it for 2 WEEKS!!!! We had so much trouble, i had mine put on hold and he did not have his looked at. They have really become incompetent!!! The district manager will know who i am by the end of the day!!!!!!!!

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    2. How do you get in touch with the district manager? I had mine put on hold and they did them anyway and the preparer lied and said she talk to me earlier today but I must've forgot and went on to insult me.

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    3. I filed my taxes with Walmart Jackson Hewitt in Glasgow. They Guarented me a Check on the 28th. I dont appreciate being lied to. I had 2 pay almost 200 dollars 2 have them 2 file them. They didnt use both of my discount cards I had. One from work and one from the mail. I tryed 2 talk 2 the supervisor and she keep telling me 2 call back. I will not do business with U guys again, and I think I deserve my money back. I know someone that filed a month ago with the same people and still no money. I think something needs 2 B done or I want my money.
      Or maybe I will just get a lawyer and see what I can have done. Your tax prepariers shouldnt guarenteeing people money they cant get. As of right now Im broke. I was counting on that check.

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    4. #1. If YOU didn't not bring in all the information to put on your return when it was initially filed, that is not "Preparer Error" that is "client error". The Accuracy grarantee only covers you when the preparer makes an error on your return.
      #2. You need to learn the definition of incompetent and inexperienced. You have the choice to tell them you prefer an experienced prearer do your tax return or, turn around and walk out.
      #3.Good luck getting in touch with the District Manager.
      #4.It's not the preparers fault that the IRS was delaying certain refunds this year. If you'll check the IRS website, you will see they are cracking down on identity theft and tax fraud. Blame all the people who intentionally file fraudulent returns.
      You say maybe you will get a lawyer then say you are broke and were counting on that check. So, which line are we to believe ?

      You people need to realize, just because you are a customer does NOT always make you right. If you can do a better job keeping up with the tax law changes, then do your own returns. That is also YOUR choice.

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    5. I worked for Jackson Hewitt years ago and I can tell you that whoever Anonymous-February 27, 2012 5:48 PM reprenting JH is, should not be in this line of business! That's a very rude way to represent any company! My husband and I have used Jackson Hewitt Tax Service for a very long time and have had very good service until 2011. We were late getting our tax information into JH so that was our fault. However, it took us 3 months to get our tax returns back because nobody from a particular Jackson Hewitt office would return our calls. Finally, after a month, we were able to speak with someone from that office who informed us that they just found our tax information. At that time, because we're in the ministry, we were told that the person who specializes in that particular tax prep, is only in on Thursdays and we would need to call back then instead of them calling us back? This is totally unacceptable from Jackson Hewitt. Their fee was way too much besides having our information for three months. We are giving this particular franchise of Jackson Hewitt one more chance to prepare our taxes properly and in a timely fashion. (Shoud be within 24 hours
      after receiving our information) By the way, not all Jackson Hewitt locations in the U.S. are
      created equal as far as employee quality. Unfortunetly the not so good ones are the ones we usually hear about.

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    6. Jackson hewitt is a scam I'm going to file a lawsuit. They have been doing my taxes for at least 20 yrs. I went just recently in feb 2014 to have my taxes done. When I received my check I went to three different places to try and cash it, no one would they all said to take the check back where I got it from and have them to reissue me a different check because that check had already been previously approved. Meaning someone else has already cashed a check with the same numbers on it. I paid almost $400 to get my taxes done and this is how they treat customers. So they pretend to be trying yo fix the problem. I will NEVER go back there again.

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    7. Of all the tax prepare service -- I must say Jackson Hewitt is the worst to deal with. They do not tell you up front that you are not getting a paper copy of your 1040. They are snotty to you on the phone. All there local offices are not in service - but they still pay the rent on them - but closed until next tax season. So you need to travel out of town to get a copy or what until they are good and ready to email you a consent form and mail it back with a copy of your ID. Then they will email (not send a paper copy) to you of the 1040. So real BS in running a business. You pay big money to get your taxes done and don't even get the paperwork. Now filling out my Student Grant - I am at a standstill having to wait on them to send me my copy so I can finish my application. My family will never use them again !

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  2. This comment has been removed by a blog administrator.

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  3. To Whom It May Concern at Jackson Hewitt Tax School I was a student taking a tax class from Jackson Hewitt at one of their location in Inglewood, California. I had a bad experience with management, accommodations, and the competency level of teaching. Management appears once throughout the course during testing at the end of the tax course and only introduces himself to certain individuals. I was the only one in the room in a wheelchair and the only person the manager did not meet with, everyone else in the room receives his business card to follow-up for an appointment. The location did not comply with Americans disabilities Act to provide accommodations to those with a disability; while taking exams at the computer I was put in an uncomfortable position, I had to turn sideways while on the computer testing. Not much teaching was being done by the instructor in the class; for example, each class the same student would read the whole four hours of the class while the instructor would leave the class to go places in the shopping center, our homework assignment was not discussed on turn-in day. The instructor had her favorites that she would give the answers to and let others learn on their own. All we did when we came to class was sit down and listen to the same person read for four hours, eat, and drink the whole time we were in class. Often when the instructor would see me looking at her giving others answers she would say you understand and they do not. Also at the end of the course the instructor kept giving me the wrong forms to turn-in as the final assignment, after doing this twice I realize this was doing this purposely, while other students receives the correct forms to fill out for doing their returns and was able to read the answer sheet of what their should be. The manager and instructor was bias towards me and I receive nothing positive out of the course. When I went on my interview to do taxes for Jackson Hewitt the manager was not present and passed the interview, but when the manager gain insight I was not hired to be a tax preparer.

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    1. Jackson hewitt sucks

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  4. Someone needs to do a investigation on Francise owner Marita Harris (Carlile IN, Vincennes, IN and Washington IN)
    This woman is very crooked, there is a lot of stuff going on that shouldn't be. Her employees are not being treated fair and there have been several client complaints about her in one of her offices.

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  5. At office in beaverton Oregon I was told by who I assume was the manager one thing regarding price and another at the end of the prep work.
    The preparer had to be trained on how to use software while I was waiting and because I qualified for earned income credit and child credits I was charged for a complex return when he did nothing but input the info .
    He then related the overall time it took to the price completely disregarding his training .
    I think that and the 149 dollar service fee is ridiculous.

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  6. I would like to know who I need to talk to about my disappointment with Jackson Hewitt's tax preparer. I had my taxes prepared in a Walmart kiosk and the preparer was not only late for my appointment, she had some of her friends stop by to deliver some diet pills and "chat". She stopped three times while doing my taxes!! And now I am getting a letter from the IRS stating that I owe money due to an error in my tax return. She checked a box on my State Retirement that was not supposed to be checked and I owe almost $1,000 because of her error.

    After checking with my local 12-month office, I found out that she also did not take the Jackson-Hewitt guarantee for my refund. I did not realize that until they explained it, but I do remember your tax preparer telling me something about not needing a guarantee since it already contained a guarantee. She did make a copy of the IRS letter and generated a check for $26 for the "interest" they charged.

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  7. Jackson Hewitt is the worse place to file your taxes!Me and JJ went jan. 6th and filed and also applied for the loan was supposed to get it in 24 to 48 hours and still didnt get anything!We went to cancel our tax return with them they said come sign a piece of paper so we did that and as soon as we got to my moms they called us to go back because supposly the irs had already accepted our taxes.Paying that place almost 500 dollars and still nothing.I just called and they said the irs has not accepted your taxes yet!Its been 12 days now!

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  8. Dear Jackson Hewitt Ive have been coming to prepare my taxes with you for three years now this year was the worst experience that Ive ever had!! The tax preparer was very unprofessional she was walking barefooted talking on her cellphone she kept getting up going to other tax preparers desk all while she was preparing my taxes.She was so busy in other peoples business she didn't even tell me how much state I was going to get back. Then when it came down to her printing my forms the printer was out of ink!! R U serious Jackson Hewitt I just want to let you know that your company is tacky and very unprofessional and you need to be sued for false advertisement!! I will never come to Jackson Hewitt again sincerely a pissed off Customer!!!

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  9. We have been doing are taxs here and they tell you they will have them on a date and when you call them they told us that they will have them some other date and they are unprofessional at what they do you need to get people that know what they are doing or you will lose people thank you

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  10. I have had my taxes done at Jackson Hewitt for the past 6 years the 4 of those years have been great. Last year they forgot to submit my taxes and it took several phone calls to get this fixed. This year the girl told me what I was getting back for state taxes and then didn't file them. I contacted the Raleigh North Carolina office and the woman said she would look into and call me back. She didn't call me back and when I took a day off from work to resolve this and called her she told me that she lost my number and that she didn't tell me to take a day off of work. When I informed her that she didn't tell me anything because she lost my number she got snotty with me. When I asked what she was going to do about me having to take time off she said I would have to talk to the general manager and he has not called me back yet. I am filing complaints with the federal trade commission and the IRS and if this is the customer service you give H&R Block may want to send you a thank card for the customers that leave you and go to them because you give shoddy service.

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  11. I knew that there was a reason why I stopped going to Jackson Hewitt! This "tax professional" didnt add one of my kids as my dependent and my info has already gone to the IRS. So now I have to go through the process of filing an amendment which I have never had to do before! When I called back to the office to inform them of the error the woman that answered the phone told me that she saw two in her computer, when I said that I would bring her the papers so that she could see for herself she suddenly saw the error. Then had the nerve to ask me if both of them lived with me and if I had their ssn..umm hell yea if you see it on one page obviously both of them lived with me. I knew that the preparer was hitting enter too fast and she didnt even ask me if I wanted the Gold Protection or whatever, she said that their work is guaranteed so I dont need it. Ok, Im going to see how guaranteed it is when I go back because I sure as hell am not paying them another fee! And I called customer service for the corporate office number and the woman tells me that they dont have a number but she can pass the message along..wtf! Youre a business without a corporate number or a way for customers to get in contact with you..how shady! I shouldve came to this page and read the comments before I went J.H.!

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  12. I will never use let Jackson Hewitt do my taxes again. The Battle Creek, Michigan office on Columbia Ave. sent me away after having me wait an hour to get my check by telling me that the office was closed now and I would have to wait until tomorrow. I had been calling all day long and I was told that the Manager was too busy to print the checks.....yeah he was busy raking in the money preparing peoples taxes forms himself. Today I got turned away again and told to call the 1-800 number...WHY??? I already know they have my refund. These people are incompetent and rude. Last year I went there and the woman took two hours to do my tax form because she kept losing the information on the computer form...I had to give it to her three times. I should have walked out then. I will never use this company again. TODAY THEY BETTER GIVE ME MY MONEY!!!!

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    1. I used to work for this franchise trust me the drama behind the scenes, also they use temp instead of trying to find people that actually have work in the field. Jackson Hewitt does have good products and if they are the same people that work there when I was there ( an old mean hateful snappy women name Leah as receptionist and her son Marc yelling Mother I know from the back corner). I have worked for 3 other franchises and trust me they way that franchise owner allows his territory manager to handle staffing and training is not the way A Jackson Hewitt office should be ran.

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    2. I am sorry that you had a bad experience with Battle Creek. I worked for this franchise and I can tell you when I worked there the attitude from that office was all people would talk about. You had the old rude receptionist that snapped at people and her son Marc the territory manager weary sweat pants and fuzzy bedroom slippers at the back desk. I have since worked for 3 other franchises and I can assure you the way that Battle Creek/Plainwell/Kalamazoo Jackson Hewitt are ran is not the way a Jackson Hewitt franchise should be ran. I have stuck with Jackson Hewitt because it is a good product, when your tax professional is trained right and knows there stuff, the whole experience should be quick and easy. If the franchise owner is still the same his name is Allen Beck out of Douglas. He is proof that just because you have the ability to own a business doesn't mean that you should own a business.

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    3. They lied about the 2012 returns. Jackson Hewitt I don't recommend!They are guessing and telling you what you want to hear just to get business. COLORADO LOCATION

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  13. who or where can i contact to demand my refund????? they issued me a check that i can not cash n now iv been going back n fortha for the past 3 days calling around to try to figure this out.

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  14. I have been filing with JH for over 10yrs and this yr they screwed my taxes up and resubmitted my taxes twice and didn't put all my itemizing on there. I had to amend. Try contacting the regional manager but nobody will call back. Since they don't want to talk to me maybe they will talk to my attirney

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  15. Yeah, Ive had a really bad experience with them. The area manager in Tulsa, OK named Sue Shades just laughed at me for asking her name... This is only a piece of the puzzle of how bad of service they gave me this year... and I have been a customer for 7 years. Im NOT coming back to Jacket Hewitt ever again!

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  16. JACKSON HEWITT MADE A MISTAKE ON MY 2005 TAXES AND CAUSED ME AN AUDIT,AND WHEN I WENT TO THEM THEY TOLD ME THEY COULD FIND NO RECORD OF ME FILING WITH THEM AND FOR THE PAST 6 YEARS THE IRS HAS BEEN TAKING MY FEDERAL TAXES AS WELL AS MY STATE TAXES FINALLY THIS YEAR AFTER CONSTANT COMPLAINING THEY FINALLY FOUND MY RECORDS BUT NOW REFUSE TO DO ANYTHING BUT PAY WHAT PENALTIES AND INTEREST ARE LEFT AND NEGLECTING THE FACT THAT FOR THE LAST 6 YEARS I HAVE BEEN PAYING FOR THERE EMPLOYEES FOUL UP AND THIS CASE CARE MANAGER WAYNE KOVICH THAT THEY KEEP SENDING MY COMPLAINTS TO REFUSES TO EVEN CALL ME ABOUT IT. EVERY TIME I CALL IN ALL I GET IS A REPLY THAT SAYS WE WILL HAVE SOMEONE CONTACT YOU IN 24 HOURS,AND NOONE CALLS AND THIS HAS BEEN GOING ON FOR YEARS NOW.ANYONE HAVE ANY SUGGESTIONS ON WHAT ELSE I CAN DO OR WHO I CAN CALL TO TRY TO GET SOME BETTER SERVICE ON THIS. I WILL NEVER USE JACKSON HEWITT AGAIN AND I WOULD STRONGLY URGE EVERYONE ELSE TO THINK TWICE ABOUT USING THEM.

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  17. MY FAMILY WILL NEVER DO THERE TAXES AGAIN AT JACKSON HEWITT CAUSE THEY SCREWED THEN OVER THEY HAVE BEEN WAITING ON THEIR STATE RETURN AN COME TO FIND OUT THAT THEY ARE NOT GETTING THEIR STATE RETURN BECAUSE JACKSON HEWITT KEPT IT FOR THE FILING FEES FOR FILING THEIR FEDERAL TAXES ELECTRONILY IS THIS SHIT FOR REAL CAN THEY DO THAT. HERE THEY HAVE BEEN WAITING ON THAT. NOW IF U WANT TO GET FUCKED OVER THEN JUST USE JACKSON HEWITT I THIN THEY ARE A PIECE OF SHIT.

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    1. Normally, the tax prep fees are taken out of the federal return. Their system is not set up to take the money out of the state return.

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  18. need to see what is going on in your hillsboro texas office and cleburne texas offices there are some not so right things going on you need to get an audit on these places they are not taking care of some people and taking care of others so look into these places i think u need to-----people get refunds without papers some get turned away that have the papers and some are not getting all of their refund

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  19. The Midlothian office charged my 18 yr old college student $100 for filing a 1040ez!! All they had to do was enter a w2 form! They spelled his name wrong also...for $100 you would think they could type the name correct!

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  20. The tax preparer in Norman, OK, while doing my taxes, was so worried about telling the waiting clients and myself about her personal problems, she put the wrong bank account number in. My wife pointed out the mistake and she still failed to fix it! It has been 45 days and we still have not received our full refund! But Jackson Hewitt made sure they got their money! I have been told for 2 weeks that I would receive my funds "by the end of the day" Now they claim to have lost my funds between Advent bank and my own bank...I have begged them to let me talk to a supervisor....Jackson Hewitt is a company managed by cowards and I will never pay them another dime of my money!!

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  21. jackson hewitt suck...stay away

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  22. i actually had a great experience at jackson hewitt and my friends and family did too, got my refund on time and it was more then i got with H and R block

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  23. I worked for jackson hewitt this year for the first time. I recieved NO training, just a couple of videos to watch and a test that the manager helped me with to be sure I would pass. I was in NO way ready to do a return when I was cut loose to work. I was hired at a rate of 12.00 an hour, they started paying me 10.00 and when I complained they then gave me 11.00 , I was also promised a bonus at the end of the season and all the info i can get on that is they have 45 days to get it to me , they have just a few more days. I was expected to things on my own time and dime like pick up mail, etc I never did get my ptin number , they said it was sent into the irs now the irs tells me they never received my application yet JH wants to charge me the fee they said they sent with my application. After being told i was to work full time they actually cut my hours down to 11 hours a week.I took every training class they offer and was told when I asked for my certificates that no one cared and no one was keeping track of my training . I will work for the OTHER company next year, wish I had this year !!!

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    1. As a senior preparer for JH 9 years now I have never heard of such a thing and you need to understand that not all of the franchises are like that. But anyone going to a first year preparer needs to make sure that their work is overlooked by a senior preparer or manager. I am sorry you were fed to the wolves and hope you have a better second year.

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  24. I Karlton Brown feel using your company to do my taxes was the biggest mistake I've ever made you provide poor customer service inadequate support to those who spent their hard earn money with you company that truely fucked up

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    1. This company is a scam and their people are crooks, My daughter had her taxes done this year at their Oakland, Ca office 2139 Mac Arthur Blvd phone #5103360934 Stole Her Refund used her SS and ID to cash the check. And Now they all seem to be IDIOTS about how to resolve the matter. The Corp Line has hired and Bunch of SCRIPT reading people who say the something no matter who you try to ask for a Manager.

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    2. I can assure you that Jackson Hewitt is not a scam. It is unfortunate this happened to your daughter but this is not Jackson Hewitt Policy. I don't think the corp number could help with this matter I would have personally called the police and called the bank that that that franchise uses. they will have the copy of the returned check to match signature. I have worked for 4 Jackson Hewitt franchises.

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  25. I WILL NEVER GO TO JACKSON HEWITT AGAIN THEY ARE FUCKING SCAM ARTIST IT'S BEEN THREE MONTHS AND STILL HAVE NOT RECEIVED MY TAXES THE KEEP TRYING TO SAY IT WAS PUT IN MY ACCOUNT BUT MY ACCOUNT DOSEN'T START WITH (JH) IM SUEING FOR MY MONEY AND TIME .

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  26. F this sxx tax service place... Fking morons put that I wanted to claim 600 dollars in donations on my state tax return when I was not claiming anything and screwed it up royally. Then the loud mouth crack head of a tax preparer woman LITERALLY got mad when I wanted to pay for my tax preparation in cash!!!! I couldn't fing believe it. NEVER go to this over expensive xxx hole of a tax company!!!

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  27. I am getting very frustrated trying to speak to a human whenever I call JH. Even when you call the corporate office you are directed to put in your zip code so that you can be linked to a center in your area. If I wanted to speak to someone in my area I would not have called the corporate office!!! It just seems that JH does not have time for it's customers after they make their money off of their returns. All I want is a copy of my 2011 return so that I can complete my fasfa for school!!! I think I will deal with HR Block next year, it seems they have no problem speaking with you by phone

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    1. You should be able to stop into any open Jackson Hewitt office and have them print that out for you. Also if you have your packet that you got after signing all your paperwork there should be the information for MyTaxManager on JacksonHewitt.com please don't quote me but you should be able to print it off there. I know that phone systems seem confusing most people that call corp want to talk to someone in their area and corp like the franchise offices run very limited staff through the summer and fall. I can assure you though that you will have to show up in person at any Jackson Hewitt office, with photo Id to have your return printed. To ensure your personal information and privacy Jackson Hewitt has several rules about Mailing, requesting your file (electronically), and giving sensitive information out over the phone.




      - I work as a Senior Tax professional for a Jackson Hewitt franchise I do not work for Jackson Hewitt Corp.

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  28. To Whom it may concern I am taken a tax class at Jackson Hewitt in Union City, GA and I am pretty much teaching myself. I just spoke with the Manager Ms. Sara and explain to her that I was not happy with the way the class was being taught. All we do is sit in front of a computer for 6 hours with the instructor not teaching us anything. If this was an online course then it would be NO reason to attend class one day out the week to do the same thing. I ask for a refund on the class and was denied because we have been in class for 5 weeks but not learning a single thing except listening to a narrator on the computer. This is not how I thought the class would be taught and it has been one of the worst experiences of my life. The setting is very unprofessional and the management is unprofessional as well. I paid $150.00 for this class and I still don't know what it covers. No one in this particular office knows what they are doing. My instructor doesn't show up for class or she comes to class looking like she just rolled out of bed and to add insult to injury the instructor has talked to me in an unprofessional manner. I don't know what to do about getting my money back but if they are treating me like this in a class I can imagine what clients go threw to get their taxs done. This will not be the last you hear from me. I am so pro education and always wanting to learn something new. But I will not waste my money on something or a company that has me teaching myself. I don't want to go to another class I just want my money back and to be away from JH! I pray that this message gets in the right hand because not one single person in my class is happy with the way we are being taught. And I will not have anyone disrespecting me when I have paid for a service.

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  29. To Whom it may concern

    I am a student at JH tax school who is not satisfied with the directions of the course. I take class on Saturday from 10am to 4pm during that time all I do is sit at a computer like I do at home and do lessons. Their is NO TEACHING! The office located in Union City, GA is very unorganized and I requested a refund from the Manager Mrs. Sara after she told me NO and I voice my concerns about the class basically she told me too bad "Not In So Many Words" My instructor has not been professional at anytime in the 5 weeks I have been in the class she comes in like she just rolled out of bed with her hair wrap and a scarf. And all we do is get on the computers never really having any kind of teaching. I'm not the type of person to complain but I do not have $150.00 to throw away and give to JH because they don't have people that can teach classes, it is a waste of my time and gas to run back and forth to that office on Saturday when I can do it all from home. If I wanted the online class I would have taken that. But because I wanted to learn something new I decided to take a Saturday class. Who knew that I would be walking into the most unprofessional setting known to man. This far most the worst experience I have ever had and if JH management is treating me like this as a student trying to learn the proper way to do taxes then I can understand why so many people have so many complaints about the customer service all over the US about JH! I have been in accounting for 14 years and never have I seen so many unprofessional people. Bring dogs in the office locking us in the office while she(instructor) handles personal business. I'm just floored that a company that I see everywhere would hire people to run an office in such a manner. JH Union City, GA is not organized and they won't tell me what my $150 dollars includes. I'm in a class where the instructor has NO BUSINESS TEACHING! Because she does not know how it is an discredit for the students that take the class. I hope to whomever this reach that you will do something about this office. I want my money back! At the end of the day if I get a refund I will be happy if I don't then I will continue to file complaints against JH Tax School in Union City, GA I believe Mrs. Cleavland is the District Manager and they office would not give me a number or email to contact her with my complaint. I am a Pro Educator and I will except anything less than what I have paid for.

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  30. They are horrible and I don't recommend them! Colorado location

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    1. all I can say is WOW keep the pressure up, I am going to the media and see if someone there will listen this is crazy. How is it possible to have some many disatisfied clients.

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    2. Absolutely and there should be a petition started to take this before congress.
      Not only because of Jackson and Hewitt but also because of the IRS supporting this situation. There are thousands of people who is being done this way everyday. An attorney told us that the IRS considers these tax preparer places, scam artist and the IRS will hold you responsible for filing with them, but they will not hold Jackson & Hewitt or any other roadside tax preparer responsible for their theft. IRS told my husband and I that they had no problems with Jackson and Hewitt, so there for we chose who to file our taxes and it was our fault. I believe they are feeding off each other on other peoples losses and neither one give a hoot what happening at all for there is no repercussions for what they are doing.; Jackson & Hewitt or the IRS. We are once again dealing with Organized Crime. Congress needs to be addressed with these issues; It wouldn't be the first the IRS was questions or sued but it may be a blessed first for Jackson & Hewitt. Got to start somewhere. I'll be the first to sign. Between J&H and the IRS we were took for over 4,000 dollars so far. It has been four years now and nothing has been done except for the IRS to benefit and that's all. greenbutterfly63@yahoo.com

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  31. I live in Kyle Texas and how do you contact the main office. The person in charge only will accept cash only. she just ripping off customers

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  32. I find it quite funny that a tax preparer hired to work at a Walmart Kiosk in the Lauderdale Lakes Florida location would be announcing for people hear she is working in Ghettomart. Just what kind of tax preparer's are you hiring. Obviously this company does not care who they hire...

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  33. I had my taxes prepared at the Kennewick, Wa office. They entered the wrong bank information and have been lying to me for a month. They have told me three times I could come by the office and pick up a check then have some excuse why they cant issue it. Now I find out some bank in Kansas City Mo. is holding my money. I called the Irs and they tell me I may get it in four to six weeks after a investigation!Of course first the bank has to release the money back to the Irs first. I have used Jackson Hewitt for years but will never use them again

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  34. I WILL NEVER USE THEM AGAIN, THIS TEAR I OWE THE IRS DUE TO A VERY STUPID REP AT THE W W WHITE LOCATION. DONT USE THEM AS THEY WILL MESS UP YOUR LIFE AS THEY DID MINE

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  35. I have been waiting on my taxes since April of last year and everytime I call just another excuse this is Clarksville TN

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  36. To anyone using the St Robert Missouri Jackson Hewitt office beware. You get rude service, and tax prepares who don't know what their talking about. My husband received separation pay from the US Army, and they messed up our taxes so bad that the IRS is coming after us for almost 8K! because of their office screw up, and not adding on the separation pay as wages and earning like they are supposed to, the MANAGER of the office told us to mail in this letter to the IRS that had NOTHING to do with his separation pay what so ever. We'll be filing complaints with both the BBB and our state representative for this business filing( from what the manager told me) possible hundreds of fraudulent claims.

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  37. Do not use Jackson Hewitt!!!! They are unprofessional average people off the street trying to do taxes and accounting issues!!! We sat in the office for two hours while three different people unplugged and rebooted computers. Our tax documents printed at least 7 or 8 times without allowing the e signature part to work correctly. After two hours, we do get to sign and leave finally!!! As part of the current tax preparation promotion, we were to get a $50 visa card to be active within an hour after the forms were signed. Guess what? Because they reprinted the forms over and over and over, the card is not linked to our tax forms and cannot be loaded. We are ripped off $50. They promised us $100 off of next years tax preparation. Guess what? They won't see us again!!!

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  38. Their employees don't know how to so shit but screw u

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  39. I would never go back there they owe me 69$ n if I do not get it or get a phone call by 3:00 I will be contacting the authorties, the irs and my lawyer. It may not be alot of money but to me it is I work part time at a grocery store three days a week they will not get away with this.

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    1. Like you got a lawyer tough guy - what a laugh - my lawyer!

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  40. my mother n law is 77 years old and all she needed was a copy of 2012 .The office in dyersburg tn. is apparently run by someone who surly don't know the first thing about being professional at all. and fyi if I pay u to do my taxes I better be able to get a copy of it period. Instead of being a professional manager and taking time to explain the way they are just screwing people she decided to show her ghetto degree off and be ignorant and refuse just to do a simple job of giving her information to her so anyone wanting to file there taxes in dyersburg tn. DO NOT USE JACKSON HEWITT!!!!!!

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  41. Pathetic.If they could do worse I cannot imagine how.Avoid any Jackson Hewitt location.

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  42. Upset charged $200 for simple return, student, said no coupon because we did not come in with one, well no one told us to look on the computer, Area mgr which I would never have working for my company told me That was not their Problem! Strange when I used to work for Drew Jarrell they appreciated their customers and treated them with respect?? Boy has the world changed, no wonder this country is in a mess!!!

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    1. and if you call the corporate office, well you get a foreign office that says the corporate office will call you back in72 hrs????? Nice, not!!

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  43. Hewitt was given my Court Ordered QDRO, to process our 401K.....last October 2013. Feb. 2014 they notified my attorney and said they LOST the 3rd page. Its now April, they just notified my X -for the 1st time--that they STILL don't have all they require, and have been waiting to hear from my attorney since last March. NICE IF THEY WOULD HAVE TOLD ANYONE THIS A MONTH AGO. We are all now in DIRE financial need and straits BECAUSE of them.

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  44. I have been a JH customer for about 3 years...well after this year I will no longer be a customer. To make a long story short, I called to check on my amendment and the rep did not verify my information. She proceeded to say my SSN and my address!!! I had a friend call just to make sure the rep didnt make a mistake....nope she did the same thing to my friend! When I called to speak to her manager, the manager stated "I don't know what you want me to do. She has been with us for 8 years" I stated "Well something needs to be done" She said "I can't believe what you are saying. She has never done anything like before"

    Screw you Jackson Hewitt

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  45. Jackson Hewitt totally screwed up my taxes in 2008 and I am paying for it 6 years later.....Jackson Hewitt's little mistake has cost me $9,568.....but I will be on Jackson Hewitt's ass now....somebody is going to pay up.....If I had to pay the IRS for their mistake then somebody has to pay me back

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