Macy's Corporate Office Headquarters HQ

295 comments
Macy's Corporate Office Headquarters HQ

Macy's was started in Haverhill, Massachusetts, today they are headquartered in Cincinnati, Ohio. Macy's corporate office address and phone number is below:

Macy's Official Address
7 West Seventh Street
Cincinnati, OH 45202
Corporate Phone Number: 1-513-579-7000

Macy's is online with Macys.com, their corporate office information is listed below.

Macys.com Corporate Office Headquarters:
685 Market Street
San Francisco, CA 94105
Macys.com Phone Number: 1-800-289-6229


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295 comments:

  1. Thank you for your July 4th Fire Works Display. It was the highlight of my weekend.

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  2. I watched your fireworks as well and all I could think of is all the money you spent on the show and my sister works for Macy's over 5 years and she cant even get enough hours a weeks to support her family.. You cant live when you get 8 hours one week, 24 another, 30 then back down to maybe 12-15 so on. Take some of the money you spend on these displays and invest it in your employees...Try to live on her pay and feed your family off of this.. not so bright and sparkly when your on the other end.

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    1. tell sis to get a real job and stop whining.

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    2. I know how you feel I am a Macys employee also however and full time and you do your best helping good and bad customers and your on your feet and you don't get a raise that is a slap in the face. I see why they are always hiring people. I bet the managers got a raise this year.

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    3. ALL THE WOMEN IN THE US SHOULD BOYCOTT MACYS ONE DAY A MONTH FOR THEIR OUTSOURCING THEIR CUSTOMER SERVICE DEPARTMENT. WE SHOP AT MACYS WE DESERVE THEIR APPRECIATION.

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    4. I agree. I bought some outdoor lighting on Macys.com and can't get anyone in the customer service department to help me return the items to the vendor. Almost 5 weeks have lapsed and finally customer service said they have been in contact with the vendor. However, the vendor is yet to call and arrange for the return. I have sent several emails and have called on the telephone. Unreal!!!!

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    5. There customer service is rediculous! Two of my CC were charged trying to do an order and they won't credit my CC but want to give me a 20% off coupon I can cut out of the Sunday paper! Never again. They don't even speak english for Gosh sakes.... reallY?

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  3. I don't know about the fireworks I do know that I paid on my MACYS account on time for over two years, and over the last 40+ years have spent more money there then I care to count. Then when my husband who is a disabled US MARINE comes home hurt and fighting for his VA disability, and MACYS decides due to him being hurt and not able to "work" so they lowers our credit line knowing by doing so puts us over our new credit limit. Then they increases our payments three times what they were since we are now over the limit thanks to MACYS and adds all sort of late fees. We stopped using the card when he got hurt we knew money was going to be tight for awhile we are not stupid. Then when we are having trouble making the new payment but are trying. then I go to make a payment and they can not locate our account, this continues for three months, on the fourth month they find it...YEAH...in COLLECTIONS!!!!! and have ruined my husbands credit just when we needed to sell our home and buy one that he can get around in due to his injuries he sustained while serving his country....YEAH MACYS HAPPY FOURTH OF JULY!!! DID YOU FORGET HOW WE BECAME THE LAND OF THE FREE AND THE BRAVE!!!!!

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    1. How sad!! Macys suck!! I'm seriously considering closing my account. This just confirms those feelings!!

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    2. I am closing my acct. with Macys due to their online payment website. Used it for years to pay bill, and now I have nothing but problems for the last 5 months. I had my acct for 24yrs as well as working for them several years (6). I am sending my cut up cards to Headquarters Ofc. and will NEVER go in that store again.

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    3. I cannot believe you have to approve my comment!!! I am going to leave this website, but my cut up cards will be arriving to your office in CA soon. I am not a robot - didn't know they shopped at Macys.

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    4. Macys is horrendous. They do not care about the customer. They cancel orders without notifying you. They change your name from correctly spelled to incorrectly spelled on the website for no reason. They lie and tell you that they are not charging a shipping fee when it fact they do. The representative asked for approval for one amount and then charged a different amount that was not approved. They are a bunch of clueless liars that will say anything to get you off the phone. When you are in the store and waiting on line, the cashier will simply ignore and walk away and let you stand there until they get around to helping you. Macys should be replaced by Kohls when they open up in my neighborhood.

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    5. I hope you are not shopping there anymore!

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  4. Linda TillotsonJuly 19, 2011 at 9:57 AM

    Macy's Fires Disabled Man For Drinking Broken Bottle Of Water

    Macy's Fires Disabled Man For Drinking Broken Bottle Of Water

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    Sponsored by: Linda J. Tillotson

    On July 14, 2011 my son in-law (James Squires) was fired from Macy's Dept. store in Brea Ca. While working Jimmy noted a broken bottle of water leaking so he picked it up and drank it. He was immediately FIRED!!!! Jimmy has worked for this company for 5 years and has taken a bus from Orange Ca. to Brea everyday he is scheduled to work. He has TWO small children at home. This job has kept him from going on WELFARE to support his family and saving tax payers money. Jimmy suffers from congenital eye disease and is considered DISABLED. The CEO for Macy's is Terry Lundgren.. Please sign this petition in support of Jimmy and his family. Show this big corporation that the people will not stand for such a PETTY Termination of an
    employee who has shown nothing but loyalty to this company.

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    1. They just fired my mother who is 82 and worked there for 16 years. This woman has gone into work on Black Friday at 3:45am for the last umpteen years (including THIS year - at the age of 82!), worked her tail off over the Christmas Holidays, worked shifts whenever they called her for people who didn't show up, no matter what day or time it was - they called, she ran. And they fired her because of a very petty reason - So I understand completely. I will never step foot in their store again.

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    2. God love your mother, but maybe at 82 it is time to retire

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    3. I'm sorry dear...but you as many other Americans are guilty of not being loyal to each other over the years...no body here cares that China is dominating the American economy, and how many people including yourself have started boycotting Chinese made goods to improve America's economy? So what makes you think that other oblivious Americans are going to stop supporting the corporate crooks of Macy's?
      I'm sorry...I'm Chinese!

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    4. To them you are nothing but a slave....the more you do, the more they want, so you stop being an slave to become a robot...but forget about the raise....you lucky is you get $0.10 Wow!!!! So your granny couldn't become a robot...that was a really petty reason....Welcome to the Magic of Macy's!

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  5. I have had an account at macy's for many years.On July 20th I received an ad "Build-A-Better Wardrobe Sale". On a page advertising clothes for young teens, there is a picture of a girl that is severly anoraxic. What was your ad department thinking? Shame on you.

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  6. Is Jimmy retarded? Why would he pick up a "broken bottle of water" and start drinking from it?? I think Walmart is hiring.

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  7. Macy's please hire in our own United States known as America and not in India to those who can"t even speak English properly to collect your payments at a cost of $14.95 fee for Macys to additionally charge there customers just to pay there bill. OH by the way there is such a thing as automated pay prompted by voice automation. PLEASE BE AMERICAN as you say you are. My family has been shopping at Macy's for over 100 years.

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    1. Maybe is time to stop shopping there and giving them a lesson!

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    2. It's time to stop shopping at Macy's. I am boycotting them for carrying Donald Trump productsa made in China, Banglasdesh and other foreign countries. I don't like the poison Trump spews about our President. He is a nutcase, a rich one ofcourse, but I will never shop at Macy's if they do not dump his junk.God I hate that man.

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  8. Macy's please hire in our own United States known as America and not in India to those who can"t even speak English properly to collect your payments at a cost of $14.95 fee for Macys to additionally charge there customers just to pay there bill. OH by the way there is such a thing as automated pay prompted by voice automation. PLEASE BE AMERICAN as you say you are. My family has been shopping at Macy's for over 100 years.

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  9. On your latest flyer I noticed that your models were super skinny, including the pre-teen girls. You should be ashamed using these anorexic-looking girls to promote clothing. You are part of the huge problem of eating disorders in this country. Who on earth in in charge of your advertising that would allow this??

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    1. OH, Grow up!! Do you expect them to show 300 lb women modeling clothes? It's the world we live, not Macy's fault.

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    2. Yes Macy's you should use fat tub of lards to sell your clothing.

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    3. Those flyers are really discouraging, the girls look ill, beside people, they don't need to show overweight models, there are plenty of proportionally normal people out there that can look beautiful and appealing to the majority of people!

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  10. Just happened upon a Sunday ad for your store- Oh My Goodness!!!! The 2 girls you have in those clothing ads are anorexic!!!
    The ribs are showing and the hip bones are protruding out.
    I was literally SHOCKED when I saw this ad.
    What a shame Macy's, for all those young girls out there seeing your company promoting a deadly disease!!!
    Sick.

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  11. Macys at Millenium Mall was a very horrible experience. The Ass.sales manager named Lisa could not have been more rude. The gentleman named Aaron in watches was very discourtious, he gave me a once over look and chose not to wait on me. So I went to Kohls store and purchased my watch needs. I really thougt better of Macys the one in New York is fabulous but this one in Florida will never see my business again.

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  12. I don't know if it is possible but Macy's disappointed me while at the same time went way above and beyond for me. No other way to state it. I searched long and hard for the perfect dress to wear to my daughters basic training graduation! I purchased my shoes from Ireland first then went in search of a dress. I found a Suzi Chin Silk chiffon Empire waist #359150. I tried to order it on line but your company refused to allow me to pay for over night shipping. Standard shipping stated 5-7 days. The graduation is at Fort Jackson SC in 5 days! I called my local Macy's who were very sweet and they told me there was one showing avail in the NY, NY branch, or the CA and MI branches but when I called they all said they didn't have any available. ALL REPS WERE WONDERFUL AND WENT WAY ABOVE AND BEYOND TO HELP ME FIND IT! I then called the corporate office to see if there is a way to order it on line and get the overnight shipping but was told that it can only be shipped standard delivery because it isn't coming from the store but from the vendor! So Macy's PLEASE change this rule! You have the greatest employees! Every branch I called, every person I spoke to ALL WERE VERY FRIENDLY AND HELPFUL BUT "UNFORTUNATELY UNABLE TO HELP ME OBTAIN THE DRESS"! I really wanted to look amazing at the soldiers dinner at the Fort Jackson Officer's Club! so basically I'm disappointed but not disappointed because your employees were so sweet to me and went way above an beyond so how can I be mad at Macy's for that? Hoping you will change the way delivery of items can be made.

    Glenda Skinner

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    1. It is very unfortunate really, that many of these Macy's stores have great employees, but their policies are terrible and the employees are usually confused because it doesn't even make sense to them. By the way, they are recently lowering their hiring standards and are now getting more unqualified employees so they can pay them less and offer them less hours. We can't really blame these people for not wanting to put up with the crap for the pay they are getting and the high expectations the Macy's name carries.

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  13. I have been a Macy's credit card holder for many years,
    but will be no longer. I received the "Be Brilliant" catalog in the mail today. Every model in your catalog
    appears to be anorexic. What a disservice to women,
    showcasing clearly unhealthy women. Why doesn't Macy's "Be Brilliant" and start showcasing healthy
    women wearing beautiful clothes instead of adding to
    a growing problem of young women with eating disorders. Wake Up!

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  14. HORRENDOUS EXPERIENCE-DO NOT ORDER ONLINE!!! Macy's used a third party vendor (FedEx) to ship my order. After two weeks, I called Macy's number (referenced herein) and though the representative was professional, the issues are because of the current Macy's policies.
    I had to do the work to track down with Fedex and when they could not locate, advised that i had to call Macy's back to file a claim. WAIT- NO PRODUCT- NO SERVICE and MAcy's won't credit me yet? Oh there's more. After the customer calls Macy's they might wait another week to file the claim so it's taking even longer to receive my credit back. UNBELIEVABLE. This is an issue with Macy's anf their third party vendor and yet, I am suffering the consequences. This is not how customers should be treated and I strongly suggested management re-evaluate these policies. Until such time, I will not be ordering on-line.

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    1. You should never shop there period!

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  15. As the wife of a former Macy's employee, all I can say about Macy's corporate office is shame on you for being so awful to your employees. HE worked for May Co/Macys for 11 years. He retired in August and to date you still have not retired him. You didn't pay him his last paycheck until he called and fought with you to get it. Now you owe him vacation pay and personal days that he keeps getting the run around for. He should have been paid on Oct 7. Can Corporate do anything right? Two weeks ago he called and they told him he would get his check this past Friday, Guess what..we still don't have it. Today we called again and they said oh, so and so filed the wrong paper work it will take us at least 72 hours before we can get back with you. Really??? Do you see a trend here corporate? When he retired we were told we had to file intent to retire papers online... we did that in JULY...What is your problem? Also I agree with the gal over the 4th of July fireworks. With the economy being the way it is how can you justify spending unnecessary moneies when there are so many people in need and even more importantly...when my husband started working at May Co/Macy's he was working anywhere form 32 - 20 hours a week. Since Macys took over he was lucky to get 8 hours per week and many times they would schedule him and then call to tell him not to come in at all or they would only give him 3 hours per week. If you would cut your prices and spend you money on better advertisement and treat your loyal employees better you might see better posts than what are here. If you treat your employees this way I shudder to think how you treat your customers when they have a problem with payment. All I can say is the Sales associates are wonderful, yet they take all the blame for everything. Shame on you corporate. You need to listen to your employees and take a page from their book on how to treat customers. YOU OBVIOUSLY DON'T GET IT!

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    1. Don't feel like you're the only one, because I've been separated from Macy's for a month, have spoken to my hr department twice, was told for 2 weeks straight my check would be there the next week but to no avail, I then talked to the district manager, who said she would be in the store the following week and said she would process my voluntary termination paperwork and get my check out to me, it still wasn't done. I then contacted corporate and spoke to an associate who said I would be getting my check this week, I still haven't received it. One of the associates I worked with has had a paycheck issue since October....It's pitiful....

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    2. I agree. I put in my 2 weeks notice, the store manager proceeded to tell me to get my stuff and go ahead and go home. Still havent received my vacation time that I earned after 6 years of employment. Went in the store today to have a paper filled out for loss of income to submit for my child care and they refused to aign. Faxed it somewhere and said itll take 3 weeks to receive back. Called corporate and theyre telling me to call somebody else. Stop giving me the run around and do your job! Because they didnt allow me to complete my 2 weeks I will be applying for unemployment with them. I will never step foot in a macys store again!

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    3. I'm a foreigner(legal citizen)employee in Macy's, I hold several honors for the store as continuous Extreme seller for several years consecutively, and I found out by chance that I was being paid less than some of the new part time employees of which I had to help to train myself, with that not being enough, they also give me the worse hours available in the schedule, and recently they have been cutting our hours so that we may not qualify for benefits, however my sales goal keeps increasing based on last year's goal, now it's more difficult for me to meet my sales quote, so they wont have to give me what they call a high raise "$0.25" My customers hate that I'm searching for another job, but unfortunately Macy's have better ways to use their money: Fire works, Parades, anorexic models, Clinton Kelly, convicted felony Martha Steward, "You are Fired"Donald Trump, conceited Mariah Carry, etc as if they need any more money!!!!

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  16. My wife recently applied for a holiday help job in Washington State. She wasn't even given an interview stating that she did not meet your qualifications. She has vast retail experience and has been honored as a top 25 sales associate within the US on numerous occasions while working for Victorias Secret. I think you may need to get a new human resources team in the Pacific NW. You truly missed out on this applicant!

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    1. I agree with you!!! There are a lot of people that I know who have experienced the same thing in Las Vegas -- What a bunch of jerks those people are! What has happened to CLASS, SOPHISTICATION AND INTEGRITY? Macy's has LOST its eliteness!

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  17. I shop increasingly less often at Macy's, and my experience yesterday adds credence to that decision. My experience with the discount coupons you send in the mail has been that whatever I want to purchase is excluded. After reading the lengthy list of exclusions at the back of the coupon twice before making my latest purchase, I was surprised to hear that even that purchase was excluded. Apparently, it was a daily deal or some such nonsense. There was no signage to alert me to that distinction. Macy's uses a code within their price. How was I to know? This practice reeks of bate and switch and it has caused this customer to not want to step through Macy's doors again.

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    1. You have everyday Values, moring specials,specials and superbuys. The Morning specials,specials and superbuys are only on big sale days. Otherwhise, the only thing you should watch out for are the everyday values, which prices end in .98. For example, a Karen Scott basic tee is 9.98. God forbid you should pay 10 bucks for a t-shirt.Do you want the damn thing for free? Go to Walmart if you want the cheap shit and stop bitching. Were sick of it.

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    2. They truly like to lie to the customer with that stupid coupon, it just confuse people and it dishonors the store's reputation, it could be easier if they decide to use a coupon that really work on something and hope that whoever comes in be lured in to the rest of the merchandise without hidden agendas!

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  18. Today a couple of friends and I tried to shop at Macy's in Cross County Center,Yonkers, NY. The piped in music was too loud. In fact my friends couldn't stand it and left.

    I asked a store employee if someone could turn down the volume. She suggested that I go to the Personnel office. I asked another Macy's employee and she dismissed me with the comment, "I'll pass it on."

    I went to Sears where pleasant music was playing and did shopping in comfortable circumstances.

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  19. Hi I am a fashion designer starter just trying to speak with someone in the corporate office about my line of clothing please take a look at the website: www.yaelzaiter.com and contact me at faridyael@hotmail.com Thanks...

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  20. My wife has had a Macy's credit card going on 35 years (this was a Jordan Marsh card going back to before Macy's bought Jordan's. In the 35 years my wife has used the Macy's card for purchas's plus cash.

    In Aug 2011 we had a problem with the account so I wrote them explaining the problem. i never got a response back, but the next bill showed a 425 late fee plus 24% interest charge. I called Macy's and they would not speak with me as my name was not on the account due to the Ma privacy laws. I checked with the Ma Atty Gen consumer protection and was told there is no such regulation in Ma. When asked to quote the Ma regulation stating this -- no one could. i went next to the local Macys store to clear up the billing problem. The response from the clerk when she called billing was they could not speak with me. i presented a drivers license as Id and spoke to the lady in billing, she still would not speak with me about the bill. macy's credit dept called for my wife, she said you can talk with my husband regarding any problems now or in the future. This person was rude to me and nothing was accomplished. in conclusion I recieved 4 other calls from Macy's, none wanting to talk with me. All of this over a total bill of $225.00 that was incorrect. Finally my wife decided to pay this bill which she did and then when she paid it live at a Macy's store she was told they were cancelling her card.
    Bye bye Macy's at the mall where my wife shops is L &T, and Nordstroms and Kohl's
    Too bad the stupid people at Macy's are idiots. My wife spends around 2-3 thousand dollars at Macy's per year. With a perfect 35 yr history with macy's and a spendable income of over $50m per yeat see you
    See you in small claims court where under the Ma Fair credit and colections act i can sue for up to $1m for deceptive businesses practices Paul C

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