Verizon Corporate Office Headquarters HQ

731 comments
Verizon Corporate Office Headquarters HQ
Address:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Corporate Email: n/a
Corporate Stock Symbol: VZ

Verizon is famous for communication services. Verizon's products include wireless voice and data, broadband internet, video, and data, and long distance phone service. Verizon is one of the premier wireless providers for smart phones in the US. 

Verizon's toll-free customer service number is 1-800-922-0204 for wireless services. For Landline customer service the number is 1-800-837-294-6804. The company does encourage users to use their technical support system and help forums on their website.


SHARE:
Next PostNewer Post Previous PostOlder Post Home

731 comments:

  1. I heard this building was deemed too big for NYC? What is up with that. Shouldn't New York City be the world leader in tall buildings. The USA seems to have lost focus.

    ReplyDelete
  2. i been having a problem with verizon since may 5th and it still hasn't been straightened out. i have notified the attorney generals office,bcp and i will go from there after they read my complaint.

    ReplyDelete
    Replies
    1. please contact me I have a solution

      Delete
    2. Solution you say?? I currently have a problem with Verizon. What is the solution

      Delete
    3. I too have an ongoing problem with Verizon that no one seems to care about. I'm trying to find the name and number of someone in the corporate office who will either fix the problem or cancel my contract so I can go back to T-Mobile. I would LOVE to hear a solution!

      Delete
    4. I just wrote a letter to the CEO of Verizon(to the address stated above). Sending it certified this afternoon. His name is Lowell McAdams. I have contacted PA Attorney General as well. Tired of being taken advantage of by billion dollar corporations!

      Delete
    5. I just found out the the verizon retail stores are not at all connected to Verizon shops. Bought a phone, got insurance and still am under warranty...but guess what, I bought it at a retail shop so Verizon will not help me at all. They wash their hands. Real cute. I thought that I would be able to get help... I was so wrong. Never again. And I am a Verizon customer. I am completely disgusted. I was never told that retail verizon is completely different and do not work with Verizon itself. Am I the only one to know this?????

      Delete
    6. Just found this out myself a couple of weeks ago. Went to a Verizon "retail store" and asked for the new Iphone. They did not have it on display. They brought out the phone and asked black or white? I ended up buying it and they said to come to them if I needed help with using the phone. Guess what? A day later I went back and "Mr. Slick" who programmed his phone # into my phone if I needed help wasn't there. All the other people there did NOT know how to use the Iphone. They called a friend in NYC to walk them thru syncing my Itunes music. Plus, found out they sold me an OLD iphone...not Siri and they insisted I had Siri. Dumbass shitheads...when I said show me, they couldn't because they didn't know how to use the Iphone. Then I asked for a store manager and they said they don't have a store manager! I went ballistic! Because I made so much noise they canceled my contract and refunded my money. Then I went to a Corporate store, bought the real Siri Iphone and they totally set it up and had all the answers. Who the F knew there was a difference. BE WARNED!

      Delete
    7. OOHH I KNOW, IVE BEEN HAVING A PROBLEM WITH MY BILL. I PAID $1000 BACK IN FEBURARY TO GET MY SERVICES TURNED BACK ON, THAT PART WAS MY FAULT, BUT WHEN I DID THAT THE PERSON THAT HELPED ME DID NOT TELL ME THAT I WOULD BE TWO MONTHS IN ADVANCE, SO @ THE END OF FEBURARY I GOT A BILL FOR $600 FOR FEBURARY AND MARCH..OH I WAS PISSED BEEN CALLING AND COMPLAING ABOUT THAT SINCE AND NO ONE CAN HELP ME. I MEAN COME ON I JUS PAID $1000 GREEDY BASTARDS, IF HAD KNOWN THAT WAS GONA HAPPEN I WOULD HAVE TAKEN MY SERVICES ELSE WHERE...I SHOULD HAVE BEEN TOLD BEFORE THEY TOOK MY MONEY, AND NOW BECAUSE OF THAT NEW BILL MY SERVIVES ARE IN THE RISK OVER BEING SUSPENDED AGAIN...MANNN I TELLL U WHAT THE HELL IS WRONG WITH THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!

      Delete
  3. I have been without service since April 12 and all they do is lie lie lie. The issue is repair is lying to the supervisors and no surprise there is no way to reach repair themselves so we yell at supervisors which does no good. Someone from corporate needs to know what is going on. This is NYC for God's sake. It is clear Verizon has put all it's resources to FIOS and are not going to waist manpower on fixing a regular phone on the old system. Me - and you doing without since May 5th will have no service until your are is upgraded to FIOS. They won't tell you that but its a fact. Write 7 on your Side as well! I have and if they hear from enough of us the story will air!

    ReplyDelete
    Replies
    1. I agree, Verizon SUCKS. They had me on the phone for 2.5 hrs thurs. 2-2-12, then went into a Las Vegas store and nothing was done like they said it would be on the phone and no notes could be seen inside the store. then called back for 2.5 hours friday 2-3-12. and 6.5hours sat. 2-4-12. What is wrong with these people. Verizon owners need to know what is going on here. or there will be no VERIZON in the future. CORPORATE Please call me about my account or review my file to see what can be done about the now $54.00 in charges after I moved Carriers. Thanks JOE P. last four of my number was 8935...

      Delete
    2. Verizon does suck big time. I had purchased my first ever droid phone and within six weeks, the screen went bad and I could see nothing. Verizon said they would replace my phone with a new one and it was fed-xd to me. Upon opening it, I found it was REFURBISHED. I took it in to verizon in Delafield and they did nothing for me. I faxed and written top people in Verizon and I get a threating letter to agree with there terms or it will be forfeited in two days of receiving the letter. I paid for a new phone and that is what I want. They do not back the product they sell and put the cost and a to bad on the consumer. I am going to take them to small claims court and will be filing the papers soon.

      Delete
    3. Why are you dealing with the biggest corp. that pays $0 in federal income taxes?

      Delete
  4. Dear Comcast Cable:

    I am a Comcast customer, and have been getting poor service on my account. I can’t get anyone to call back or take my calls. Today was a scheduled appointment at 8:00am – 11:30am, they were a no show, called customer service said the dispatcher would call me within one hour, no call and all my attempts to get a resolution to the failure of the digital upgrade has failed. Your office in question is the Sarasota, Florida location.

    If you care about your customers please contact me at 941-306-9949 or 941-378-3210


    John Roane
    5425 Aruba Place
    Sarasota, Florida 34233-3824

    ReplyDelete
  5. Let me begin by saying that they were not always this way.My problem started with a early terminatation fee that should have never been there.We took a phone back that did not work properly and found out later that somehow because they did not have the same phone and gave us a different one that was comperable that our contract started over for some reason.After being with them for 7 YEARS,that meant absolutely nothing,i was made to feel like a liar.After about what seemed like an eternity,really about 2 months a very good HUMAN BEING FINALLY read all the notes on the account and did what should have been done months ago.I cancelled all unneccessary lines and bought from someone else,and only because of the HUMAN BEING who really helped me i will buy a prepaid from verizon for $50.00 dollars a month,evrything unlimited.I think at this rate they will end up like sprint or MCI.

    ReplyDelete
    Replies
    1. Who was that HUMAN BEING you spoke to? I am having similiar issue & cant seem to find any HUMAN BEINGS to help me. So if you could tell me where did you actually call with this? I was never told or in any form had it clarified that if I use upgrades from another line it means extension of contract on that line, so that is what became a huge issue since they are trying to charge me some huge amount of money for canceling one of the three lines I had with them. Its beyond my understanding that I've been with them for about same time as you and no one can help me with this. So, I need help & to talk to the HUMAN BEING PLEASE.

      Delete
  6. So who controls this blog,verizon?

    ReplyDelete
  7. Ha, ha, ha,....LMAO....one of our biggest communication service providers can not even get their own toll free number for landline users correct!
    1-800-837-294-6804

    How can you expect them to YOUR service right!??

    ReplyDelete
  8. a online payment for $150/w confirmation number was made on my Verizon account. They took an unauthorized amt of $337 from my account. Verizon keeps giving me the run around regarding credit back to my bank account for what i did not AUTHORIZE. Will contact the attorney general

    ReplyDelete
  9. Verizon company is very unethical. On April 16, 2011 I suspended the second phone on my account for 90 days, without billing. Last week I received my bill on which Verizon has included billing for 2 months for the second line and I am still within the 90 days. I dispute that I owe Verizon the additional $164.00 they are trying to collect. I do not owe this for the suspended without billing line & I will not pay them nor allow Verizon to steal this amount from my checking account. I owe them for my line, for which I will pay, but I will not be extorted nor trampled by Verizon.A complaint is being filed with the Georgia Governor's Office of Consumer Affairs. This is simply not right!

    ReplyDelete
    Replies
    1. This exact same thing happened to me....but the figures are much larger. Did you ever get the issue resolved and if so, how?

      Delete
  10. Very nice, no wonder the Customer Service Representative was not concerned when I said i was emailing the Corporate Offices with my complaint. Came to this page, got the Corporate email as listed above [email protected] Typed my email out, hit send and I get the following:

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    >>> [email protected] (after RCPT TO): 550 #5.1.0 Address rejected

    ReplyDelete
  11. Verizon really does stink. I am making the mistake or trying to add FIOS to my office. They claim it is not available, even though someone sitting 25 feet away, in my office, has it. I wrote to Chairman Ivan Seidenbburg and the Vice President of Engineering on June 20th. More than 2 weeks later, the do not respond and I am ignored.

    Bernard Wishnia

    ReplyDelete
    Replies
    1. Do you really think they have time to respond to you? Seriously...

      C'mon now, I'm guessing you have never workin in Corporate. They probably never even saw your email, people in those positions get their email screened buddy.

      Delete
  12. Gene E.Mercer,Pa.July 19, 2011 at 3:51 PM

    Filling civil suit against Verizon for damages caused by their DSL power supply exploding..3 Months of jumping through Verizon's hoops and being lied to many times.Had to send letter to Board of Directors just to get someone to call me back and just got the runaround again!!
    I'm dropping my phone service with Verizon but am going to keep my internet..I think it will be Ironic to use their system to bad mouth Verizon by any LEGAL means possible...watch for post and video on YouTube,Twitter,Facebook and any place I can cost Verizon a customer..By the time I am done it will cost Verizon a lot more money then if they had just done what a GOOD business should have done..paid for the damages caused by them..STAND UP TO THESE BIG COMPANIES!!! Don't let them get away with bullying you around...Send letters and complaints to the CEO,CFO,Board of Directors,Stock Board and any one else in the company until they are sick of hearing from you..DON'T LET UP!!

    ReplyDelete
  13. I called Verizon in June about having surgery on June 23rd and when i'm all healed or able to drive i'll go and pay the amt due for my bill. The lady I spoke with right before my surgery said that will be fine that in July if paid in full there will be no other problems. Today July 22nd I went and paid the pill in full and was told at the Verizon store in AZ here that my phone will be connected back on and i'm all paid up. When I called Verizon I fold out that I still owe over $300.00 for reconnect charges. I have been told by 3 people that I owe nothing. Due to NO ONE taking notes of our conversation or properly putting notes in that I owe this money. So I don't like being lied to at all and will call anyone I can to take that charge off. My opinion Verizon sucks and will tell everyone I can NOT to buy any Verizon items. Please help me find a way to make a formal complaint. Verizon needs to know about their customer service. Thank you Lori

    ReplyDelete
  14. I have had problems with Verizon since April of 2011. I've had two phones that I haven't gotten my rebate on. I get no service anywhere I go, home and work. I can't even watch a video on my phone. I had a phone that broke and the sales guy made me believe they only way I could get another phone was to open another line. So now I have three phone lines that I pay for and don't even use. Verizon changed my plan to what they thought I needed without talking to me about it so I had a $300 bill two months in a row. I went in to change it and they took up for the guy that did it saying he was trying to help me out... "HELP ME OUT WITH A $300.00 BILL.... BULLCRAP" I've had three different times where I have had extra charges on my phone for no reason.. I went into the store on Columbiana and they sales guy there hardly talked to us when he was helping us.. then he reset my phone losing all of my contacts and then left us standing in the middle of the store. The manager then helped me and gave me the number of her boss to call about getting my extra line canceled without paying a disconnect fee. I've called her and left a message and sent her a text message and still haven't gotten a call back. I sent Verizon an email. A guy called me and turned everything into my fault. I have had enough of Verizon's crappy service... I am about to break my contract....

    ReplyDelete
  15. My DSL went down on Sunday, July 24. WHen I called to report it I was told that the last time I reported a problem was July 7. I immediately questioned this since I was out of the country. I later opened my mail to find a letter thanking me for contacting them and hoping my problem was resolved to my satisfaction. The letter included a promotional discount code for me to upgrade. Are these marketing tactics since I have ignored all other upgrade letters that I have been bombarded with? Time to call corporate?

    ReplyDelete
  16. As a verizon wireless customer since 1994 I have seen the customer service go from excellent to less than poor. In speaking to four different departments all are sorry they can not help you with a advertised special on a phone,but we know you will remain loyal. most of the agents do not know what they are even discussing.

    ReplyDelete
  17. i am having problems from 1) rude customer service reps by hanging up and no call backs, 2) i had a rep say she will call me back with the information about my account which she didnt by a specific date so i had to go online and find out, 3) they tried to bill me an outragous amount of $905 for one month which there is no way if i was on the internet all the time 24 hours a day 7 days a week plus downloading or doing downloads from the web which non of this happened, 4) they do not show on the web about the your contract information like other companies, 5) the web site of verizon gives me problems to log in to the account everytime even thou i know the log in information is correct so that means i need to call a rude customer service rep every time, 6) they tell me i should contact corporate about the issue verses try to figure out simple problems such as the information on the account gee im sure the company has a suggestion box for the employees and have some reward system to improve the company and web site. i cant wait to be done with them i am going to drop the service and go somewhere else

    ReplyDelete
  18. i feel the blog should not need the approval of the blog owner
    since the bloog owner is not the people with the problem

    ReplyDelete
  19. Sandra Van HIneAugust 3, 2011 at 5:44 PM

    I live in Moncks Corner, SC. I have had ongoing issues with terrible service since Verizon acquired Alltel. Service sucked here on Alltel towers, service was fine when it was Verizon towers. Since the acquisition of Alltel, some intelligent form of apparent life put Verizon customers on an Alltel tower - now next to no service and nothing but excuses when complaints are made. Supposedly repair ticket # NRB000004503193 was issued on July 14, 2011 for someone to look into the problem. TO DATE, HAVE HEARD NOTHING, SERVICE SUCKS BUT I WAS TOLD FOR $249.99 I CAN PURCHASE A NETWORK EXTENDER. If Verizon cannot provide service, why is this extender not provided at no charge. I pay between $120 and $135 per month for irritation, lack of service and these freakin' fat cats at the top don't give a rats behind whether or not your phone works. But hey, lets buy a new smartphone 4G network and be the best on the market. They should be ashamed of themselves. I'm unemployed job searching and it is difficult to speak with potential employers when all of a sudden beep beep beep LOST CALL How professional does that look to a potential employer. Thanks for nothing Verizon...

    ReplyDelete
  20. Yep you can add me to the list. I've never had to call Customer Service before until I added internet. And now I wish I never had to call, that I never ordered interent, and that I didn't do Directv through them. I've spoken with 2 male supervisors, the last of which I went off on because he interrupted me, was somewhat rude, & didn't have the decency to apologize. The 1st one didn't either. I thought when you speak to a supervisor the 1st order of business is to apologize in an attempt to diffuse the situation then resolve the customer's issue. I guess I was wrong. And I'd spoken to 24 people before him & never raised my voiced or cursesd yet was treated with a "oh well. i can't help you" attitude.

    I also love the way you can place an order online but when you call they like to act like you've placed an order with another company! Even though prior to going online they fed you the same information but not that there's a problem they sit on the line acting stupid. I can't believe a big name company can act like this. I mean I worked for Verizon Wireless which treats their employees like crap which is why I will NEVER get a cellphone from them but at least they tried to keep the customer happy unless you're trying to get a good deal on a cellphone like the new customers get. Then you're screwed! Oh & I'm all for a class action lawsuit.

    ReplyDelete
  21. I ported my numbers from sprint to Verizon only because they promised me unlimited data. Turns out they lied to me and now after two weeks of calling in and no resolution I would like to escalate to corporate to resolve my issue. Who can I contact?..

    ReplyDelete
  22. It amazes me with so many unhappy customers that verizon is still making a profit. Contract is up for the union workers on Saturday, August 6 and the company wants to cut a lot of benefits and will not budge. Sounds like a strike is coming. I am a wife of a union worker and am worried if they do strike. Please help us tell to company to settle the contract fairly.

    ReplyDelete
    Replies
    1. the big ceo just got a pay increase from 7 million to 23 million..What a piece of garbage.. They don't give a rats ass about the guy who busts his ass everyday for the company and who just makes a living.. Verizon corporate plays dirty..They are dishonest

      Delete
  23. We just moved in last month. My wife wanted me to use a bundle with Comcast but I wanted to have Verizon phones. Big mistake. My service went out Friday Night, July 29th. I was told a repairman would be here on Tuesday. They showed up Wednesday. They could not repair and told me a "Splicer" would be here Thursday. I called Friday morning, Aug 5th and was told I am on a priority and repair will be between 8am-8pm. Its 9pm and I just called again. Now I am told they will be here Monday. THATS 10 DAYS WITHOUT PHONE SERVICE, if they even show up. DO NOT USE VERIZON. USE CABLE COMPANY.

    ReplyDelete
  24. I had my yard and driveway torn up july 7, 2010 and now it has been over 13 months and my property and the neighbors has yet to be restored.We have underground wiring, and when the neighbor ordered fios, they cut the lines to my house...it took two weeks to have it repaired and 6 weeks to have it properly repaired..I'm not asking for anything special. I just want my property restored to where it was...

    ReplyDelete
  25. I live in a condo complex that offers outside parking on our property on a first-come-first-serve basis for residents only. For quite some time there has been a Verizon van parked in our private lot. I assume that someone living in our building works for Verizon and is allowed to take their company vehicle home after work.

    QUESTION: What is Verizon's official policy with regard to parking company owned vehicles on private property?

    ReplyDelete
  26. Verizon's DSL service stop working once a month. I called the tech support in India, they are not able to help as they handed the case to the corporate office. I called customer service, they transfered me in circle around departments. I asked to talk to a supervisor, they asked me to give all the accountant information, and then told me that they will not transfer me to the supvisor... The people on the phone were rude and inpatient. All they want is to get people off the phone. There is no customer service at all with verizon. Yesterday, I was transfered around departments from 8:00am to 2:00pm. Still get no help...
    The conclusion: Verizon does not care about their DSL customer.

    ReplyDelete
  27. It has become very clear to me that Verizon does not think much of their customers. I believe that they have hit an all time low in customer satisfaction. I believe that they have intentionally created a "customer service" system that ensures that you will not get customer service. I was excited that FIOS was going to become available where I live. Now that I have had a problem and tried to reach someone for help, I can see that it would be a great mistake for me to get FIOS. Great job Verizon!

    ReplyDelete
  28. My contract is up and I will be leaving Verizon. They really don't care about their employees. Only the bottom line. They are fighting their employees right to organize for a decent pay and benefits. Just more corporate greed. Plus, I can't trust them to keep my information confidential. They are in cahoots with the feds and Homeland Security. Greed will bring this company down.

    ReplyDelete
  29. Don't get me started on the biggest joke in US history.

    Two years ago, I paid my Verizon Internet bill, only to have a brilliant CSR go back into my account and take out monies again. Needless to say, I had checks bouncing, my Christmas was ruined and my landline was disconnected.

    After logging in 273 calls trying to straighten this out, I finally talk to a Supervisor who saw what was happening. I was offered 1 year of free Internet Service until the monies was returned.
    Six months later, the monies was returned, but the damage had been done. Two years later, I finally get a landline.

    July 1st, I again paid my Verizon Internet bill. I went to my verizon, filled in my payment information. After I finished, I got "error on page" and it re-directed me to another page I had to put in my payment information again. Afterwards, I checked my bank account and found I had paid Verizon twice.
    I immediately called to express my concerns and was told the monies would be back into my account in 48 hours. Didn't Happen!!! The next calls and emails was 3-5 business days. I ask you: How many 3-5 business days are there in 43 days?

    I have yet to receive this money.

    I lost my landline last time. This time it is my home in jeopardy. The monies in question is my rent.

    I called the Public Utilities Commission, The Better Business Bureau, Consumer Affairs and The Attorney Generals Office.
    There will be no more deals with Verizon. I am suing in a big way!

    I am a leukemia patient who receive Social Security Disability and every cent is accounted for. When something like this happens, it takes forever for me to catch up.

    I love the technology Verizon uses. However, Customer Service is a complete HORROR SHOW!!!
    When I call Verizon, I am prepared to spent at least 3-4 hours on the phone. I get passed around like a party pack of Cracker Jacks. No one knows what others are doing and they will transfer you around just to get you off the phone.
    I
    I have never met such incompetent inept people in my life and it's seems they take pride in being such.

    Something very drastic has to happen with Verizon before they start to actually train people to do more than answer the phone and transfer you to departments that have nothing to do with why you are calling

    ReplyDelete
  30. I am furious and have contacted three customer service reps. left word at corporate.....and am still getting the run around....i have international service to canada which i use three months of the year....well, the company charged me for roaming charges from may, june, july, lumped them all together for the three months and for the last bill it showed i was over my usage...how can i be over when in may 94 min. were use, in june179 min used and now with the canadian charges that were to be included in my 900 min plan, after lumping them all together for three months, I was charged for them....they did not put them in may, june, or july.....i called the canadian company that i deal with and they said that legally they ccannot charge for over 30 days and this is like 90 days...where is there justice....hummmmmmmmmam still waiting to heara from corporate....will i ever......

    ReplyDelete
  31. I am a 911 survivor. After all these years I want to thank you, my cell worked a few minutes before the South Tower came down while I was in the 11th floor of the North Tower coming down from the 68th floor where my office was located. I was able to contact my mother at 9:55 am to let let her know I was safe and trying to get out of the building and that I was coming home and not to worry and to inform my family that I called. I just got out of the building by 10 seconds before tower 2 started to come down. The telephone called helped my family to have hope. I finally got home that afternoon at 2 p.m. I mother told me that she never let go of the phone until I got home. Thank you Verizon. I framed the invoice that shows my call on 911.

    ReplyDelete
  32. I am a 911 survivor. After all these years I want to thank you, my cell worked a few minutes before the South Tower came down while I was in the 11th floor of the North Tower coming down from the 68th floor where my office was located. I was able to contact my mother at 9:55 am to let let her know I was safe and trying to get out of the building and that I was coming home and not to worry and to inform my family that I called. I just got out of the building by 10 seconds before tower 2 started to come down. The telephone called helped my family to have hope. I finally got home that afternoon at 2 p.m. I mother told me that she never let go of the phone until I got home. Thank you Verizon. I framed the invoice that shows my call on 911.

    ReplyDelete
  33. I also have a complaint and I personally feel that if anyone or all Verizon customers want to file suit against Verizon for false advertising, terrible customer service, fraudulant billing and so on, let me know, I'm in. I have been on the phone and shuffled around since February 2011. Every month I receive two bills (one, I have no idea what for) and one that is somewhat correct-not the amount that was advertised. I have been overcharged and have overpaid Verizon. I will file a claim with the Consumer Protection Bureau. I am tired of dealing with Verizon and to date they still have not corrected my account and are still sending double bills each month.

    ReplyDelete