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Verizon, I purchase a brand new Apple Watch from Apple and the latest iPhone17 Pro and switched to Verizon. The 2 new Apple devices do not pair together. The tech blew out all my data on my watch. I returned the watch to Apple, and now, Verizon is giving me the run around. I also has several issues with the data transfer. I knew I shouldn’t have switched. I was warned and didn’t listen.

Verizon flip/flops on service. I use my computer to communicate with my out of state family, several are deaf. I have “unlimited” usage, which basically is not true because after a certain amount of usage, it slow so far down one can’t even send a e-mail. In the past, I have called and added data when I am out of high speed data- -I called yesterday, taking up to Two Hours to get 10 more gigs, was told I could only get 5 gigs for a price of $35.00, and even then. Major event, Two Hours I was on the phone with Verizon, he couldn’t figure out how to add the data- never got it corrected. Just flat Horrid service and I Needed that data due to a family emergency going on. Nine years with Verizon, always received extra data, ten gigs, now a total waste of My time and no extra data- -wish I could charge them MY time dealing with this! Verizon does Not care about their customers at All, proven fact!

Verizon, After receiving a bill for an account I never opened and phones I never purchased, I contacted Verizon right away. Instead of help, I was sent in circles. Their upload system repeatedly errors out, two Verizon stores offered no assistance, and even after filing a police report, I still couldn’t get a clear answer. I was asked to provide proof of who I am, yet whoever opened the account and ordered the phones in my name apparently didn’t have to verify anything. The police even said this should be Verizon’s responsibility to investigate, since they have the account details, order information, and shipping address. To make matters worse, the address I’m supposed to send documents to changes depending on who I talk to. Nothing is consistent, and every department just passes the issue to someone else. I’ll be switching all of my Verizon services as soon as possible. This has been the most frustrating company I’ve ever dealt with when trying to resolve a serious problem.

Verizon, Overpayment Still Not Resolved. I’ve been trying to resolve an overpayment issue with Verizon for weeks now. I inadvertently paid approximately $1,200, and although my bank has verified that the electronic payment was successfully transmitted, Verizon has been unable to locate the funds. I’ve spoken with multiple associates over several calls and have spent countless hours attempting to get a clear answer or resolution. So far, no one has been able to explain where the payment went or how it can be refunded. This has been a very frustrating and time-consuming experience.

Verizon, Not told truth about phone pricing! I am 79 yrs old and have been a Verizon customer for 22 years. My current phone will not handle a SafePilot program for my insurance company, so I am having to change phones. The first 2 people I spoke with told me that (due to my longevity with the company) we could get Pixel 9 phones free…just pay the sales tax. They said they would be mailed to our local Verizon office where we could pick them up and pay for them there. Now, I have been billed $152 for 2 phones (tax plus some service charge I was never told about) I was even originally told I had to pay $99 for one of the phones, because they only had some higher gig available – not told this to begin with. And I had to sign some kind of finance agreement to get the phones. I also had to pay for them now. This is Not what I was told! I feel like I’ve been sucked into a bottomless pit of lies. The first lady I talked to said nothing about any of this (she was to call back when we were ready to receive the phones, but never called). I called and talked to “Milo” who also said the only payment we’d have to make was the sales tax, and that the phones could be paid for when we picked them up. Our connection was dropped, so I called back today, and the above is what I had to do. Not happy! I don’t mind making a decision when I’m told all the terms up front, but the “upgrade” charge and the finance agreement are horrible surprises. Your company has definitely become non-customer oriented.