Verizon Corporate Office Headquarters

Verizon's Headquarters and Corporate offices are located in the USA. The address is below:

Verizon Corporate Office Headquarters:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Corporate Email: n/a
Corporate Stock Symbol: VZ



Verizon is famous for communication services. Verizon's products include wireless voice and data, broadband internet, video, and data, and long distance phone service. Verizon is one of the premier wireless providers for smart phones in the US. Verizon's toll-free customer service number is 1-800-922-0204 for wireless services. For Landline customer service the number is 1-800-837-294-6804. The company does encourage users to use their technical support system and help forums on their website.


534 comments:

  1. I heard this building was deemed too big for NYC? What is up with that. Shouldn't New York City be the world leader in tall buildings. The USA seems to have lost focus.

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  2. i been having a problem with verizon since may 5th and it still hasn't been straightened out. i have notified the attorney generals office,bcp and i will go from there after they read my complaint.

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    1. please contact me I have a solution

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    2. Solution you say?? I currently have a problem with Verizon. What is the solution

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    3. I too have an ongoing problem with Verizon that no one seems to care about. I'm trying to find the name and number of someone in the corporate office who will either fix the problem or cancel my contract so I can go back to T-Mobile. I would LOVE to hear a solution!

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    4. I just wrote a letter to the CEO of Verizon(to the address stated above). Sending it certified this afternoon. His name is Lowell McAdams. I have contacted PA Attorney General as well. Tired of being taken advantage of by billion dollar corporations!

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    5. I just found out the the verizon retail stores are not at all connected to Verizon shops. Bought a phone, got insurance and still am under warranty...but guess what, I bought it at a retail shop so Verizon will not help me at all. They wash their hands. Real cute. I thought that I would be able to get help... I was so wrong. Never again. And I am a Verizon customer. I am completely disgusted. I was never told that retail verizon is completely different and do not work with Verizon itself. Am I the only one to know this?????

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    6. Just found this out myself a couple of weeks ago. Went to a Verizon "retail store" and asked for the new Iphone. They did not have it on display. They brought out the phone and asked black or white? I ended up buying it and they said to come to them if I needed help with using the phone. Guess what? A day later I went back and "Mr. Slick" who programmed his phone # into my phone if I needed help wasn't there. All the other people there did NOT know how to use the Iphone. They called a friend in NYC to walk them thru syncing my Itunes music. Plus, found out they sold me an OLD iphone...not Siri and they insisted I had Siri. Dumbass shitheads...when I said show me, they couldn't because they didn't know how to use the Iphone. Then I asked for a store manager and they said they don't have a store manager! I went ballistic! Because I made so much noise they canceled my contract and refunded my money. Then I went to a Corporate store, bought the real Siri Iphone and they totally set it up and had all the answers. Who the F knew there was a difference. BE WARNED!

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  3. I have had a problem receivin collect calls on my home phone since 6/14 - was told it would be fixed by 6/15 - as of this morning the problem still existed. however i received a call from one of their techs at 10:30 a.m.saying it was fixed and they closed out my ticket number. It is still not fixed. When i called to let them know they said they could only issue a new ticket and it would be another 72 hours to get fixed. I pay a decent amount of money for my phone service and I am being lied to. this is extremely urgent as I have someone out of town who needs to be able ot contact me collect. bullshit on verizon. gonna look for a new more reliable service.

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  4. I have been without service since April 12 and all they do is lie lie lie. The issue is repair is lying to the supervisors and no surprise there is no way to reach repair themselves so we yell at supervisors which does no good. Someone from corporate needs to know what is going on. This is NYC for God's sake. It is clear Verizon has put all it's resources to FIOS and are not going to waist manpower on fixing a regular phone on the old system. Me - and you doing without since May 5th will have no service until your are is upgraded to FIOS. They won't tell you that but its a fact. Write 7 on your Side as well! I have and if they hear from enough of us the story will air!

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    1. I agree, Verizon SUCKS. They had me on the phone for 2.5 hrs thurs. 2-2-12, then went into a Las Vegas store and nothing was done like they said it would be on the phone and no notes could be seen inside the store. then called back for 2.5 hours friday 2-3-12. and 6.5hours sat. 2-4-12. What is wrong with these people. Verizon owners need to know what is going on here. or there will be no VERIZON in the future. CORPORATE Please call me about my account or review my file to see what can be done about the now $54.00 in charges after I moved Carriers. Thanks JOE P. last four of my number was 8935...

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    2. Verizon does suck big time. I had purchased my first ever droid phone and within six weeks, the screen went bad and I could see nothing. Verizon said they would replace my phone with a new one and it was fed-xd to me. Upon opening it, I found it was REFURBISHED. I took it in to verizon in Delafield and they did nothing for me. I faxed and written top people in Verizon and I get a threating letter to agree with there terms or it will be forfeited in two days of receiving the letter. I paid for a new phone and that is what I want. They do not back the product they sell and put the cost and a to bad on the consumer. I am going to take them to small claims court and will be filing the papers soon.

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    3. Why are you dealing with the biggest corp. that pays $0 in federal income taxes?

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  5. Dear Comcast Cable:

    I am a Comcast customer, and have been getting poor service on my account. I can’t get anyone to call back or take my calls. Today was a scheduled appointment at 8:00am – 11:30am, they were a no show, called customer service said the dispatcher would call me within one hour, no call and all my attempts to get a resolution to the failure of the digital upgrade has failed. Your office in question is the Sarasota, Florida location.

    If you care about your customers please contact me at 941-306-9949 or 941-378-3210


    John Roane
    5425 Aruba Place
    Sarasota, Florida 34233-3824

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  6. Let me begin by saying that they were not always this way.My problem started with a early terminatation fee that should have never been there.We took a phone back that did not work properly and found out later that somehow because they did not have the same phone and gave us a different one that was comperable that our contract started over for some reason.After being with them for 7 YEARS,that meant absolutely nothing,i was made to feel like a liar.After about what seemed like an eternity,really about 2 months a very good HUMAN BEING FINALLY read all the notes on the account and did what should have been done months ago.I cancelled all unneccessary lines and bought from someone else,and only because of the HUMAN BEING who really helped me i will buy a prepaid from verizon for $50.00 dollars a month,evrything unlimited.I think at this rate they will end up like sprint or MCI.

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    1. Who was that HUMAN BEING you spoke to? I am having similiar issue & cant seem to find any HUMAN BEINGS to help me. So if you could tell me where did you actually call with this? I was never told or in any form had it clarified that if I use upgrades from another line it means extension of contract on that line, so that is what became a huge issue since they are trying to charge me some huge amount of money for canceling one of the three lines I had with them. Its beyond my understanding that I've been with them for about same time as you and no one can help me with this. So, I need help & to talk to the HUMAN BEING PLEASE.

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  7. So who controls this blog,verizon?

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  8. Ha, ha, ha,....LMAO....one of our biggest communication service providers can not even get their own toll free number for landline users correct!
    1-800-837-294-6804

    How can you expect them to YOUR service right!??

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  9. a online payment for $150/w confirmation number was made on my Verizon account. They took an unauthorized amt of $337 from my account. Verizon keeps giving me the run around regarding credit back to my bank account for what i did not AUTHORIZE. Will contact the attorney general

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  10. Verizon company is very unethical. On April 16, 2011 I suspended the second phone on my account for 90 days, without billing. Last week I received my bill on which Verizon has included billing for 2 months for the second line and I am still within the 90 days. I dispute that I owe Verizon the additional $164.00 they are trying to collect. I do not owe this for the suspended without billing line & I will not pay them nor allow Verizon to steal this amount from my checking account. I owe them for my line, for which I will pay, but I will not be extorted nor trampled by Verizon.A complaint is being filed with the Georgia Governor's Office of Consumer Affairs. This is simply not right!

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    1. This exact same thing happened to me....but the figures are much larger. Did you ever get the issue resolved and if so, how?

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  11. Very nice, no wonder the Customer Service Representative was not concerned when I said i was emailing the Corporate Offices with my complaint. Came to this page, got the Corporate email as listed above info@verizon.com. Typed my email out, hit send and I get the following:

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    >>> info@verizon.com (after RCPT TO): 550 #5.1.0 Address rejected

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  12. Verizon really does stink. I am making the mistake or trying to add FIOS to my office. They claim it is not available, even though someone sitting 25 feet away, in my office, has it. I wrote to Chairman Ivan Seidenbburg and the Vice President of Engineering on June 20th. More than 2 weeks later, the do not respond and I am ignored.

    Bernard Wishnia

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    1. Do you really think they have time to respond to you? Seriously...

      C'mon now, I'm guessing you have never workin in Corporate. They probably never even saw your email, people in those positions get their email screened buddy.

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  13. Let me tell you all about the worse customer service available.
    verizshit, verizsuck, verizassholes.

    When I first signed up, It sounded good, The hype was everywhere. So was the b.s. but didn't know it yet. I was promised a great plan of 78.00 a month not a penny more. That soon changed 3 months later. I was being charged for things I din't ask for, I was being charged for things I din't have or used.

    But did it matter to verizmorons? Try clearing it up. It took 3 weeks. After which I bitched out so bad from frustration the secretary to some bigshot weirdo. Who then said they no longer wanted me as a customer. I said who the f cares. I don't need you, you people brought this on. When Itried to go about this righta ll you did was aggravate me.

    Now 3 years later and much runaround I have been trying to sell back the phones which I have no use for and can't sell. That Ivan siedenberg who is he hiding behind. because it seems every one you talk to has a problem with this jerkoff.

    Does anyone want to start a major class action lawsuit. I am so game. When you talk to people in customer service and ask for corporate, their response is we have no number to corporate. A lie right there.

    When you say things to motivate them to move on the getting the phone number without being hostile or intimidating they still have the same stupid answer.

    They are told to say that. Do yourself a favor either Drop verizon, protest and picket somewhere or start a class action lawsuit. These big companies are getting away with so much.

    How long as the public are we going to put up with this?

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    1. WHEN WILL THIS S--T STOP!!! What is this world coming to when these big companies send all their customer service to other countries when Americans need work so bad!!! These people a taught to lie to people just to get them off the phone knowing that when you call back you will be getting someone else God know where!!!! Then all you hear is "I'm sorry for the inconvience". They will not take care of a customers problems because they DON'T know how! They all say they have no idea where the corporate office is or what the number is.....I checked on line and there is a number...but guess what....There is no room left for messages!!! They just don't care! I would love to be part of a class action lawsuit against them!!!!!! They should be put out of business!

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    2. JARS Electric CorpMarch 22, 2012 at 10:36 AM

      I'm in total agreement..... Verizon should be the last Communications Company on anyone's wish list.... they absolutely suck!!!

      I'd be the first in line if any attorney out there wanted to file a class action against Verizon, but I believe the problem would be getting a unified complaint. There are so many complaintants with a multitude of varied complaints against Verizon, that I would think it would be too difficult to organize and file such a class action suit. If I'm wrong.... let me know..... I'm ready!!!

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  14. Gene E.Mercer,Pa.July 19, 2011 at 3:51 PM

    Filling civil suit against Verizon for damages caused by their DSL power supply exploding..3 Months of jumping through Verizon's hoops and being lied to many times.Had to send letter to Board of Directors just to get someone to call me back and just got the runaround again!!
    I'm dropping my phone service with Verizon but am going to keep my internet..I think it will be Ironic to use their system to bad mouth Verizon by any LEGAL means possible...watch for post and video on YouTube,Twitter,Facebook and any place I can cost Verizon a customer..By the time I am done it will cost Verizon a lot more money then if they had just done what a GOOD business should have done..paid for the damages caused by them..STAND UP TO THESE BIG COMPANIES!!! Don't let them get away with bullying you around...Send letters and complaints to the CEO,CFO,Board of Directors,Stock Board and any one else in the company until they are sick of hearing from you..DON'T LET UP!!

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  15. I called Verizon in June about having surgery on June 23rd and when i'm all healed or able to drive i'll go and pay the amt due for my bill. The lady I spoke with right before my surgery said that will be fine that in July if paid in full there will be no other problems. Today July 22nd I went and paid the pill in full and was told at the Verizon store in AZ here that my phone will be connected back on and i'm all paid up. When I called Verizon I fold out that I still owe over $300.00 for reconnect charges. I have been told by 3 people that I owe nothing. Due to NO ONE taking notes of our conversation or properly putting notes in that I owe this money. So I don't like being lied to at all and will call anyone I can to take that charge off. My opinion Verizon sucks and will tell everyone I can NOT to buy any Verizon items. Please help me find a way to make a formal complaint. Verizon needs to know about their customer service. Thank you Lori

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  16. I have had problems with Verizon since April of 2011. I've had two phones that I haven't gotten my rebate on. I get no service anywhere I go, home and work. I can't even watch a video on my phone. I had a phone that broke and the sales guy made me believe they only way I could get another phone was to open another line. So now I have three phone lines that I pay for and don't even use. Verizon changed my plan to what they thought I needed without talking to me about it so I had a $300 bill two months in a row. I went in to change it and they took up for the guy that did it saying he was trying to help me out... "HELP ME OUT WITH A $300.00 BILL.... BULLCRAP" I've had three different times where I have had extra charges on my phone for no reason.. I went into the store on Columbiana and they sales guy there hardly talked to us when he was helping us.. then he reset my phone losing all of my contacts and then left us standing in the middle of the store. The manager then helped me and gave me the number of her boss to call about getting my extra line canceled without paying a disconnect fee. I've called her and left a message and sent her a text message and still haven't gotten a call back. I sent Verizon an email. A guy called me and turned everything into my fault. I have had enough of Verizon's crappy service... I am about to break my contract....

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  17. My DSL went down on Sunday, July 24. WHen I called to report it I was told that the last time I reported a problem was July 7. I immediately questioned this since I was out of the country. I later opened my mail to find a letter thanking me for contacting them and hoping my problem was resolved to my satisfaction. The letter included a promotional discount code for me to upgrade. Are these marketing tactics since I have ignored all other upgrade letters that I have been bombarded with? Time to call corporate?

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  18. As a verizon wireless customer since 1994 I have seen the customer service go from excellent to less than poor. In speaking to four different departments all are sorry they can not help you with a advertised special on a phone,but we know you will remain loyal. most of the agents do not know what they are even discussing.

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  19. i am having problems from 1) rude customer service reps by hanging up and no call backs, 2) i had a rep say she will call me back with the information about my account which she didnt by a specific date so i had to go online and find out, 3) they tried to bill me an outragous amount of $905 for one month which there is no way if i was on the internet all the time 24 hours a day 7 days a week plus downloading or doing downloads from the web which non of this happened, 4) they do not show on the web about the your contract information like other companies, 5) the web site of verizon gives me problems to log in to the account everytime even thou i know the log in information is correct so that means i need to call a rude customer service rep every time, 6) they tell me i should contact corporate about the issue verses try to figure out simple problems such as the information on the account gee im sure the company has a suggestion box for the employees and have some reward system to improve the company and web site. i cant wait to be done with them i am going to drop the service and go somewhere else

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  20. i feel the blog should not need the approval of the blog owner
    since the bloog owner is not the people with the problem

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  21. I live in Moncks Corner, SC. I have had ongoing issues with terrible service since Verizon acquired Alltel. Service sucked here on Alltel towers, service was fine when it was Verizon towers. Since the acquisition of Alltel, some intelligent form of apparent life put Verizon customers on an Alltel tower - now next to no service and nothing but excuses when complaints are made. Supposedly repair ticket # NRB000004503193 was issued on July 14, 2011 for someone to look into the problem. TO DATE, HAVE HEARD NOTHING, SERVICE SUCKS BUT I WAS TOLD FOR $249.99 I CAN PURCHASE A NETWORK EXTENDER. If Verizon cannot provide service, why is this extender not provided at no charge. I pay between $120 and $135 per month for irritation, lack of service and these freakin' fat cats at the top don't give a rats behind whether or not your phone works. But hey, lets buy a new smartphone 4G network and be the best on the market. They should be ashamed of themselves. I'm unemployed job searching and it is difficult to speak with potential employers when all of a sudden beep beep beep LOST CALL How professional does that look to a potential employer. Thanks for nothing Verizon...

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  22. Yep you can add me to the list. I've never had to call Customer Service before until I added internet. And now I wish I never had to call, that I never ordered interent, and that I didn't do Directv through them. I've spoken with 2 male supervisors, the last of which I went off on because he interrupted me, was somewhat rude, & didn't have the decency to apologize. The 1st one didn't either. I thought when you speak to a supervisor the 1st order of business is to apologize in an attempt to diffuse the situation then resolve the customer's issue. I guess I was wrong. And I'd spoken to 24 people before him & never raised my voiced or cursesd yet was treated with a "oh well. i can't help you" attitude.

    I also love the way you can place an order online but when you call they like to act like you've placed an order with another company! Even though prior to going online they fed you the same information but not that there's a problem they sit on the line acting stupid. I can't believe a big name company can act like this. I mean I worked for Verizon Wireless which treats their employees like crap which is why I will NEVER get a cellphone from them but at least they tried to keep the customer happy unless you're trying to get a good deal on a cellphone like the new customers get. Then you're screwed! Oh & I'm all for a class action lawsuit.

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  23. I ported my numbers from sprint to Verizon only because they promised me unlimited data. Turns out they lied to me and now after two weeks of calling in and no resolution I would like to escalate to corporate to resolve my issue. Who can I contact?..

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  24. It amazes me with so many unhappy customers that verizon is still making a profit. Contract is up for the union workers on Saturday, August 6 and the company wants to cut a lot of benefits and will not budge. Sounds like a strike is coming. I am a wife of a union worker and am worried if they do strike. Please help us tell to company to settle the contract fairly.

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    1. the big ceo just got a pay increase from 7 million to 23 million..What a piece of garbage.. They don't give a rats ass about the guy who busts his ass everyday for the company and who just makes a living.. Verizon corporate plays dirty..They are dishonest

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  25. We just moved in last month. My wife wanted me to use a bundle with Comcast but I wanted to have Verizon phones. Big mistake. My service went out Friday Night, July 29th. I was told a repairman would be here on Tuesday. They showed up Wednesday. They could not repair and told me a "Splicer" would be here Thursday. I called Friday morning, Aug 5th and was told I am on a priority and repair will be between 8am-8pm. Its 9pm and I just called again. Now I am told they will be here Monday. THATS 10 DAYS WITHOUT PHONE SERVICE, if they even show up. DO NOT USE VERIZON. USE CABLE COMPANY.

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  26. I had my yard and driveway torn up july 7, 2010 and now it has been over 13 months and my property and the neighbors has yet to be restored.We have underground wiring, and when the neighbor ordered fios, they cut the lines to my house...it took two weeks to have it repaired and 6 weeks to have it properly repaired..I'm not asking for anything special. I just want my property restored to where it was...

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  27. I live in a condo complex that offers outside parking on our property on a first-come-first-serve basis for residents only. For quite some time there has been a Verizon van parked in our private lot. I assume that someone living in our building works for Verizon and is allowed to take their company vehicle home after work.

    QUESTION: What is Verizon's official policy with regard to parking company owned vehicles on private property?

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  28. Verizon's DSL service stop working once a month. I called the tech support in India, they are not able to help as they handed the case to the corporate office. I called customer service, they transfered me in circle around departments. I asked to talk to a supervisor, they asked me to give all the accountant information, and then told me that they will not transfer me to the supvisor... The people on the phone were rude and inpatient. All they want is to get people off the phone. There is no customer service at all with verizon. Yesterday, I was transfered around departments from 8:00am to 2:00pm. Still get no help...
    The conclusion: Verizon does not care about their DSL customer.

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  29. It has become very clear to me that Verizon does not think much of their customers. I believe that they have hit an all time low in customer satisfaction. I believe that they have intentionally created a "customer service" system that ensures that you will not get customer service. I was excited that FIOS was going to become available where I live. Now that I have had a problem and tried to reach someone for help, I can see that it would be a great mistake for me to get FIOS. Great job Verizon!

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  30. My contract is up and I will be leaving Verizon. They really don't care about their employees. Only the bottom line. They are fighting their employees right to organize for a decent pay and benefits. Just more corporate greed. Plus, I can't trust them to keep my information confidential. They are in cahoots with the feds and Homeland Security. Greed will bring this company down.

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  31. Don't get me started on the biggest joke in US history.

    Two years ago, I paid my Verizon Internet bill, only to have a brilliant CSR go back into my account and take out monies again. Needless to say, I had checks bouncing, my Christmas was ruined and my landline was disconnected.

    After logging in 273 calls trying to straighten this out, I finally talk to a Supervisor who saw what was happening. I was offered 1 year of free Internet Service until the monies was returned.
    Six months later, the monies was returned, but the damage had been done. Two years later, I finally get a landline.

    July 1st, I again paid my Verizon Internet bill. I went to my verizon, filled in my payment information. After I finished, I got "error on page" and it re-directed me to another page I had to put in my payment information again. Afterwards, I checked my bank account and found I had paid Verizon twice.
    I immediately called to express my concerns and was told the monies would be back into my account in 48 hours. Didn't Happen!!! The next calls and emails was 3-5 business days. I ask you: How many 3-5 business days are there in 43 days?

    I have yet to receive this money.

    I lost my landline last time. This time it is my home in jeopardy. The monies in question is my rent.

    I called the Public Utilities Commission, The Better Business Bureau, Consumer Affairs and The Attorney Generals Office.
    There will be no more deals with Verizon. I am suing in a big way!

    I am a leukemia patient who receive Social Security Disability and every cent is accounted for. When something like this happens, it takes forever for me to catch up.

    I love the technology Verizon uses. However, Customer Service is a complete HORROR SHOW!!!
    When I call Verizon, I am prepared to spent at least 3-4 hours on the phone. I get passed around like a party pack of Cracker Jacks. No one knows what others are doing and they will transfer you around just to get you off the phone.
    I
    I have never met such incompetent inept people in my life and it's seems they take pride in being such.

    Something very drastic has to happen with Verizon before they start to actually train people to do more than answer the phone and transfer you to departments that have nothing to do with why you are calling

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  32. I am furious and have contacted three customer service reps. left word at corporate.....and am still getting the run around....i have international service to canada which i use three months of the year....well, the company charged me for roaming charges from may, june, july, lumped them all together for the three months and for the last bill it showed i was over my usage...how can i be over when in may 94 min. were use, in june179 min used and now with the canadian charges that were to be included in my 900 min plan, after lumping them all together for three months, I was charged for them....they did not put them in may, june, or july.....i called the canadian company that i deal with and they said that legally they ccannot charge for over 30 days and this is like 90 days...where is there justice....hummmmmmmmmam still waiting to heara from corporate....will i ever......

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  33. I am a 911 survivor. After all these years I want to thank you, my cell worked a few minutes before the South Tower came down while I was in the 11th floor of the North Tower coming down from the 68th floor where my office was located. I was able to contact my mother at 9:55 am to let let her know I was safe and trying to get out of the building and that I was coming home and not to worry and to inform my family that I called. I just got out of the building by 10 seconds before tower 2 started to come down. The telephone called helped my family to have hope. I finally got home that afternoon at 2 p.m. I mother told me that she never let go of the phone until I got home. Thank you Verizon. I framed the invoice that shows my call on 911.

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  34. I am a 911 survivor. After all these years I want to thank you, my cell worked a few minutes before the South Tower came down while I was in the 11th floor of the North Tower coming down from the 68th floor where my office was located. I was able to contact my mother at 9:55 am to let let her know I was safe and trying to get out of the building and that I was coming home and not to worry and to inform my family that I called. I just got out of the building by 10 seconds before tower 2 started to come down. The telephone called helped my family to have hope. I finally got home that afternoon at 2 p.m. I mother told me that she never let go of the phone until I got home. Thank you Verizon. I framed the invoice that shows my call on 911.

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  35. I also have a complaint and I personally feel that if anyone or all Verizon customers want to file suit against Verizon for false advertising, terrible customer service, fraudulant billing and so on, let me know, I'm in. I have been on the phone and shuffled around since February 2011. Every month I receive two bills (one, I have no idea what for) and one that is somewhat correct-not the amount that was advertised. I have been overcharged and have overpaid Verizon. I will file a claim with the Consumer Protection Bureau. I am tired of dealing with Verizon and to date they still have not corrected my account and are still sending double bills each month.

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  36. Verizon customers beware . Better switch to one of those pay as you go providers . My wife suffered a stroke in Dec. '10 , and is currently disabled . She was working at the time paying for her Verizon account , which is in her name , when she suffered her stroke . I explained to their customer rep. , that she was going to be unable to continue paying for her service . This was at the end of January , and the rep. was kind enough to suspend the service for 6 months , effective 02/01/2011 . She failed to tell me that there would be a fee assessed each month while in suspension . The WORST part , they evidently restarted the service after 4 months , because here it is August(when the service should have started back up) , and we've already got a $377 + balance , and we've NEVER even gotten to use the phones again . They have suspened our service , they're threatening collection , they call 4 and 5 times a day , and hang up on the answering machine without ever leaving a message . This is NOT the first questionable practices we've experienced with them . This is for sure , " I FOR ONE , WILL NEVER HAVE ANOTHER VERIZON ACCOUNT IN MY NAME. " People need to take a stand against tyranny .

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  37. Jesus Christ people, as a rule NEVER LET ANY CORPORATION have access to directly withdraw funds from your bank account. I can't count how many times Verizon or T-Mobile has attempted to unnecessarily bill me. They make a mistake, take the money out of your account, then it's headaches and misery trying to resolve the problem and good luck fighting to get the money back. Just this last month I had FIOS installed and was told my old Verizon DSL account would be immediately cancelled. Is it? Nope, and I'm still getting bills for the old account. If I was an idiot and let them have access to my account, I would be fighting to get my money back for Verizon's mistake. Oh yeah, I have also been disconnected FIVE times trying to be transferred to the right department to resolve the problem, and yes I was extremely courteous over the phone. I'll keep paying with check at my convenience thank you.

    ReplyDelete
  38. This is a letter I sent to COO- RE: STRIKE -Your wireline service may have declined but the upswing of sales in FIOS is on a constant uprise. My concern lies in the many lives in the middle class that will be destroyed due to the corporate greed. I see you mentioned your stakeholders... you should be ashamed! Verizon"s profit has been $9 billion. What a shame you didn't share with any employees or stakeholders.

    NOW- you are hiring scabs to do the work of the people who have been working so hard for the company. Let's talk about the working conditions. Computers don't work, cars are in need of repair and empoyees have to worry about their pensions being taken away. Verizon treats every employee terribly. Even the managers who now risk so much to cross picket lines so they do not get fired.

    Verizon is an extremely disrespectful company that is only concerned with filling their own pockets. I am one of many who is disgusted. The profits show that there is absolutely no reason why employees should suffer and lose what they already have earned. They already give up enough. Many work two jobs to support their family.

    You will be hearing loud and clear from employess and customers alike.

    Reguards- THE SPOUSE OF A LOYAL AND TRUSTWORTHY EMPLOYEE

    ReplyDelete
  39. Our family for one will be getting rid of Verizon! We need to boycott this company and any company that makes billions but wants to cut employee pay, healthcare, worker rights & pensions!! Does Verizon pay taxes? Just read on their site that vaguely refrences some taxes are offset with bonuses (for their fat cat executives). While they try to dismantle the middle class. Verizon customer service is poor at best. As soon as we hooked up our phone & cable we had a flood of phone & fax spam! I assume they sell your number. Even though we are on the do not call list & pay them for a unpublished number.

    ReplyDelete
  40. I recently switched to (2wks ago) Verizon...the technician that came ruined the carpet in my office.A supervisor came confirmed it,the technician admitted it but now the office in which my complaint is filed happened to be closed down due to the strike and the supervisor has been relocated and can't tell me if the repair to the ruined carpet will ever be fixed.

    And they expect customers to continue business with them???
    I wonder if I broke things in my customers house and never fixed it after promises if they would ever allow me in their home again.
    Verizon will be out of business if they continue this awsome customer service.

    ReplyDelete
  41. I have been a loyal customer to you all since 2008 and now your Financial service dept is treating me like dirt they claiming they have not gotten any of my payments and you did they cleared the bank and they turned my cell phone off for no reason and they wont turn it back on unless I pay $356. I am on Social Security and disabled I have no other means for a phone. I had a payment arrangment set up with you all and they are not honoring it. If you care about your customers you would do something about this or otherwise im not paying one red cent and I will go to another carrier.

    ReplyDelete
  42. I have been a verizon customer for almost 10 years now and today i called to get a problem with my bill fixed, this has been every month now for 4 months, i spent over 1 and half hours on the phone. Here is why i am leaving this message, the rep told me to hold while she fixes my account, then she didnt mute the phone, for 20 minutes she said nasty things about me and dropped f-bombs and talked about all kinds of nasty things with other reps, then after she found out that i could hear her, i asked for a manager, 20 minutes later a supervisor came to the phone, and talked down to me, over me and was rude, not as rude as the first but very rude. My account is still not fixed and i am still on hold. I am a middle class worker in the military for over 15 years and i am extremely disapointed that verizon would allow there customers to be treated the way i have been tonight. The supervisors name was Robin and the reps name was tiffany and it was the virginia call center. I would really like to talk to someone who cares about there customers. my name is Frank and my phone number is 781-538-4091.

    ReplyDelete
    Replies
    1. Verizon workers were on strike during this time.You spoke to 2 different supervisors, because of work stoppage they were doing our jobs. Now u can see how horrible management is to the working class and we still don't have a contract

      Delete
    2. Wrong Verizon. Verizon Wireless never went on strike.

      Delete
  43. Verizon is a trainwreck of customer service, funny that a "phone co" will not list their Corp. HQ phone # due to all the disgruntal customers they want to avoid. After 22 years with ATT I went with Verizon-BIG MISTAKE, their coverage map is bogus and service is horrible. On top of that the Store rep in Southlake Texas was the rudest rep I have ever encountered, very poor training and MGT.

    ReplyDelete
  44. verizon wireless are a bunch of crooks my phone has been replaced twice because of problems now there tellin me i have to pay for another phone but they have no problem takin my $$$$ every month ive spoke to more than enough reps and every one is the same no one could care less cause they probably get discounts on there phones...how can buy two phones and only one is eligible for an upgrade and the other has to wait 6-7 months later that makes no sence..forget VZW and there bullshit ass storys about how there here to help you...they only see green..damn crooks

    ReplyDelete
  45. One year of agony trying to straighten out their mistake. A new contract in July 2010 and always changes on my bill. They allow unknown companies to bill you through their company for service you did not order. It took me a lot to get rid off those people who are God knows where, what country. Customer service is terrible, lies and more lies, a different explanation every person you talk with but never the truth. (Including supervisors) Hanging up on me, after I have been on hold for about an hour. My "DSL" service is the worst, as slow as dial-up and they added a $29.99 fee to my bill for that.
    This company should be out of business. Verizon made a big mistake and could care less about it, they put the blame on me. I have had enough. Small Claims Court is next.

    ReplyDelete
  46. I have a verizon business phone for two days i have no dial tone,i made appointment way whole day,keep call to verizon,finally found out tech said business was close,how i can do business with verizon service

    ReplyDelete
  47. what can i say.... i'm in the same boat as the other ppl who complain
    doubled billed and snatch it right outta my checking account.

    ReplyDelete
  48. Two billing cycles ago, I talked to customer service and reduced my services and costs from $99 per month to $80 per month. My next bill was for $104. I figured there might be some fees for changing, so waited for the next bill. It was back to the original of $99. I called customer service and complained. They said they don't keep records of the changes and there was no way to adjust the charges for the $104. However, she could adjust the charges for the $99. Interesting computer system, isn't it. I have found that all TV and phone service use these billing tricks to screw us out of lots of money. I have received the same screwing from Comcast, Quest, Direct TV, and now, Verizon. Lots of hidden charges that billing will give on if challenged. Their explanations are always interesting.

    ReplyDelete
  49. Contacted CNN about my issue which is similar to some peoples post. If you have been wrongly charged or have not received anything that you should have you should contact them too.

    ReplyDelete
  50. I live across the street from 1 of your Verizon Buildings. I'm wondering,is Business that slow that they all stand around and make like they are working there, but they r not. In the 6 mths that I've have lived here they have torn up different parts of the street to fix things. I just don't understand why it takes 5 or more men to fix 1 thing? when there's only 1 doing all the work.

    ReplyDelete
  51. Terrible run-around by Verizon. Consider affording me a position within your company to fix your customer service side of the business. Copy of correspondence is being forwarded to Mr.Lowell McAdams and Leigh Valley PA Office. I have spent over seven occurrences including “four hours, 20 minutes” of my personal time attempting to straighten-out my final bill with Verizon. I have talked with at minimum, seven different Verizon representatives since July 29, 2011. I contacted Verizon twice within the month of July 2011 via the 800-837-4966 phone number to inquire if Verizon would match Comcast Infinity’s price of $125.99 per month to maintain our family as loyal Verizon customers. I was informed Verizon could not match the price. I was about to save $100per month by switching to Comcast. I made a conscious consumer decision to switch service providers for Internet, TV, and phone to Comcast Xfinity. I contacted Verizon on July 29, 2011 to inform Verizon my Comcast Xfinity equipment was installed and I wanted to cancel all three services, TV, Internet and phone through Verizon. The Customer Representative informed me I had to call back in three days to have the home phone number “ported” over. I called Verizon at 1-800-837-4966 on August 2, 2011. I was told the account would be closed and I would receive a final bill with adjustments. I received a final bill of $156.28. Service package is from 7/25-8/24. Canceled my service on 8/2. The final bill had not been adjusted to 8/2. Contacted Verizon: 9/14 @ 7:20PM Was told by representative to contact Financial Services to rectify final bill. 9/15 @ 9:16 AM Was told I reached the wrong number within Verizon. But this was the number that the young lady the evening before provided me? 9/15 @ 9:22 AM Spoke to Shelia, explained issue. 9/15 @ 9:31 Spoke to supervisor Ms Meehan, explain issue. Was told I would receive fax with letter to sign to have passcode removed. Stop gap, never once, had to provide a passcode to access account prior in two years. All of a sudden, to finalize the bill, Verizon wanted a passcode. Provided SSN's, DOB's, etc. Ms. Fabian stated that she could not discuss the account without a passcode. 9/15 @ 9:48 AM, spoke to supervisor Yvonne who informed me that she would fax me a letter to have the passcode removed from account. 9/15 @ 10:03 AM. spoke to supervisor Ms. Fabian in the Retention Dept who stated she would fax me the letter to remove the passcode. Again, no fax. Easy Fax number provided is sent directly to my computer. 9/20 @ 8:50PM spoke to supervisor Melanie who did speak to me without a passcode. Reviewed case and found that I was due approximately 14 days credit on the acct. While waiting on the line @ Melanie’s request, I was disconnected at exactly 9:00PM EST. I tried to call back and received recording, office was closed. September 30, 2011, no fax, no final bill, nothing. Absolutely horrible experience. If I do not receive a written letter relevant to my case within thirty business days, I will be forced to forward letter to FCC Inspector General, David L. Hunt and Philly CBS On Your Side News Correspondent Jim Donavan in hopes, someone outside Verizon can address having a final 'correct' bill sent to me for payment. Had to edit this letter down to fit in blog although gets the point across.
    Respectfully,
    Frank R

    ReplyDelete
  52. Ditto Frank R. My problem to a tee. With one more factor. When I discontinued my service with Verizon I was instructed to return my Router,Remote,Motum,Cable Box and cords to U.P.S and they will send the items back at no charge. The items were returned on 7/18/11and received by Verizon on 7/19/11
    tracking number and the person who signed for relayed to Verizon.
    On 8/22/11 I received a statement from Verizon stating they owe me $319.12.
    On 9/22/11 I received another statement from Verizon stating refund check of $319.12 to follow.
    Today 10/3/11 I received a notice from a company called I.C.System, Inc. dated 9/29/11 advising me that I have a delinquent account that has been turned over to them from Verizon balance due $151.02.
    Four calls placed to !-888-312-3593
    resulted in hang ups on their end. I then contacted Verizon Finance division in Florida and was told that they indeed owed me $319.12. I will receive another statement on 10/22/11 showing that they owe me the money, but I will not receive it for another 15 days. My next step will be to sue for ruining my credit standings. You can be sure what I used the past due notice for. No wonder the employees went on strike, the right hand is not in tune with the left.

    ReplyDelete
  53. Yesterday I called verizon customer service to get service under the lifeline service. I got bounced around around four times and the last person didn't understand English. I called the corporate number listed about and left a message yesterday. Today I called and got a hold of two different reps and asked their names. Both times they hung up.

    ReplyDelete
  54. It helps to remember in dealing with these huge, faceless bureauracracies that their goal is to make money, even if it must be stolen from honest and naive customers. I suspect their computers are programmed to do that. When you catch such an error, persist until it is corrected, even if you have to go all the way up to the CEO and Chairman of the Board. Send a copy of your grievance to the Federal Trade Commission. That will get their attention.

    Or, just take your business to an honest provider, if you can find one.
    Sign me awiseone

    ReplyDelete
  55. I just got verizon two days ago and today I was suppose to have internet. They came and said there was an issue on the pole and they would go there to fix it. A while later my phone rang and the tech asked me some questions and said I will be back in touch. I have not heard from anyone since and now I don't even have a dial tone and they left ke hanginf. I have a disabled husband with major health problems and when I just called tech support they told me that they will send someone out on Monday I replied totally unacceptable as I needed to call my husbands pacemaker in today and what if something happens. I am so not happy with verizon already and I hve only had the service one day. When someone has medical issues this should be taken care of immediately.

    ReplyDelete
  56. Count me among those who would not even consider upgrading my services with Verizon, based on my very bad experience with their customer service for just my phone. And as one who is trying to start an empire, if I do, I will make sure Verizon will be nowhere around.

    ReplyDelete
  57. I have the worst experience with Verizon. I have not even had service with them for a full year. I have had to have at least 3 replacement DROID phones because they are NO GOOD and defective. Tthey sent me a replacement earlier this year. They said they billed my account $549 for the phone because they never received it. Well to make the long story short, they received the phone in early September, but said I had 45 days to send it back. Since they did not want to credit my account, I told them I wanted my phone back since I paid for, regardless if it worked or not. They told me they could not do that. I have called them at least 10 times about this issue and they have put in "numerous" request forms and I never receive a callback. I have spoken to several supervisors/managers and was told I would get a callback. One manager was laughing on the phone as I was phone and was telling her what was LEGALLY right and LEGALLY WRONG. The last couple of days I have told 2 managers:

    First of all, VERIZON CAN NOT legally charge me for a phone, because they did not receive it back in “what they say” 10-14 days…. It is not posted anywhere on the website nor is it in my contract that I signed on the day I set up an account.

    Second of all, Verizon CAN NOT legally charge me for a phone they have in their possession…..I told them if they want to charge me for the phone, they need to send me back the phone because it belongs to me. I am not leasing the phone.

    Third, they are charging me retail value of $569 for the Droid phone. The phone sent to me was not a new phone, it was a REFURBISHED phone. In other words, Verizon is charging me for a defective phone that another customer sent to them and they so called fixed. The price value for the phone is for a NEW phone not an already USED phone. Now that they have my phone I sent them, they want to charge me for it and then so call FIX that one and send it to another customer…..NOW WHAT KIND OF BULL IS THAT.

    Lastly, what kind of service is Verizon providing to the consumers. I have had this account not even a good year and have had 3 defective phones. Sorry Verizon, for the amount you all are charging us, these phones should be up to par. Makes me wonder if you all send us or get from store refurbished phones making us think they are brand new. Customer service stinks. I pay almost $150 a month and I get this crap……AINT NO WAY.

    My phone is currently off because I have a bill of $768. I paid them $300 last week because they would not take the charge of the phone off and today, 2 weeks later, they want me to pay $449, a minimum (NOW WHO HAS MONEY LIKE THAT BESIDES YALL)….What kind of shit is that. Verizon, subtract $549 from the $768, it leaves me with $219, one months bill plus the freakn SUSPENDED charges that I have received.

    I am highly PISSED, PISSED to the fullest about this….and TODAY is what set it off, you know why? Well I will tell you why, cus when my daughter left this morning to go catch the school bus, SHE COULD NOT REACH ME TO LET ME KNOW SHE MADE IT TO THE BUS STOP, like she does EVERYDAY!!!!!

    VERIZON, YALL GET IT TOGETHER!!!!

    ReplyDelete
    Replies
    1. Non-Return Legal Disclosure as of January, 2011: "Upon confirmed receipt of a Certified Like-New Replacement, customer has five business to provide defective device to shipping to which the billable stamp is paid (i.e. FedEx, USPS, UPS). If defective device, or C.L.N.R that was shipped, is not at least marked as shipped in the aforementioned time, they are liable for the full retail price of the phone."

      Furthermore, why would Verizon Wireless be providing you a new phone? Are you going to send them a new-in-box, never-been-activated phone back in return? Of course not, and it financially makes perfect sense to spend $300-600 to send every customer that has a defective phones a brand new phone, and receive back a used phone that will cost $100 in parts to repair, and then can never be sold!

      You logic is infallible. Be glad you don't get charged like $35 per warranty replacement like what other cell phone carriers do.

      Delete
  58. I am appalled at the complete lack of integrity this company displays

    ABSOLUTELY NO - even faintly courteous, Customer Service!!!!

    Q. VERIZON MGT EXECS ETC
    (HOW MUCH DO YOU PAY YOUR CUSTOMER SERVICE PEOPLE TO BE RUDE TO YOUR CLIENTS???

    Does the CEO and the Board have any idea - or perhaps they do not care.

    Seems to me VERIZON CORPORATE / TOP TO BOTTOM is about
    STUPIDTY AND GREED

    FYI that CODE OF BEHAVIOUS has NO SUSTAINABILITY

    Leadership for courtesy and decency starts at the top.
    I WOULD HOPE THAT SOMEWHERE IN YOUR RANKS THERE IS ONE (only ONE - that is all it takes ) WITH INTEGRITY AND DECENCY and courage enough to address your greed factor sufficient to recognise that every client (big $'s or small $'s) provides the income you go home with.

    I know this email is absolutely pointless - because those who can change won't change i.e. GREED & STUPIDITY - and the BERLIN WALL came down for the same reasons
    Stone by Stone and piece by piece by 'ordinary people like me'

    Look at all these emails written to you..........DO YOU??

    Guess not .........well I just hope your kids do a better job!

    ReplyDelete
    Replies
    1. Verizon Communication over-the-phone customer service employees are all getting outsources and probably get paid $0.50 an hour.

      Verizon Wireless over-the-phone customer service employees are compensated better and *strangely* are the ones that win awards... of course, that is if you don't treat them like dirt under your shoes.

      Delete
  59. I have been a faithful,loyal customer to Verizon for about 14yrs and within the past 6 months I have had more problems with Customer service and the equipment NOT WORKING COMPLETELY than ever before.
    Now I am being told that I will NOT RECEIVE my $100 rebate card for upgrading a basic phone to a smart phone and Verizon wants to keep my business!? I think something had better change real quick for this to happen!!!

    ReplyDelete
  60. A Verizon Service Representative will be with you shortly. Thank you.
    Agent Samaira has joined. (15:29:48)
    Samaira : Chat ID for this session is 10161151088. (15:29:48)
    Samaira(15:29:53): Welcome to Verizon Online Sales Support! Thank you for choosing Verizon. What services may I help you learn more about today?
    You(15:31:53): There seems to be no way to contact Verizon regarding Fios service if one does not have aVerizon account. Who do I contact in Verizon Corporate to get information regarding when Fios will be available at my address?
    Samaira(15:33:29): Thank you for your interest in our Verizon FiOS services today.
    Samaira(15:33:34): I understand your concerns; however, at this time, there is no estimated time frame for the availability of Verizon FiOS service.
    Samaira(15:33:39): What I recommend you, is to sign up for the Future Notification form, for the availability of services. So that, we'll be able to contact you,when we get the services available for your location.
    You(15:34:16): I want a Corporeate answer, who do I contact?
    You(15:35:24): If you do not have a better answer, give me to your supervisor
    Samaira(15:36:49): Please give me a moment.
    Samaira(15:37:29): Please give me a moment while I transfer this chat to my supervisor.
    You(15:38:08): If you do not have answer, let me know how to close all my Verizon accounts, especially my wireless, without penalty. Obviously, Verizon does not respect me as a customer.
    Agent Noel has joined. (15:38:24)
    Noel(15:38:24): Hi, this is Noel. I'm available supervisor on floor. Please give me a moment while I go through the chat.
    You(15:39:13): I have been asking these questions for over a year!

    Does Verizon Corporate want to explain why they advertze into areas that they do not serve? Especially, the mailers that I find in my mailbox.

    ReplyDelete
  61. I'm now on my third HTC Thunderbolt smart phone. I've had the phone(s) for about six months.

    Doesn't this hint towards that phone being a lemon? At what point does Verizon become a reliable, customer service-driven company and say, "I'm sorry. We sold you a bad product. We really appreciate your eight plus years of customer loyalty and someone who's never been late on or failed to pay a bill throughout the duration of your multiple contracts.You can choose a phone in the same price range. "

    In reality, when I spoke with the customer service rep in my area (southern california), she said they'll just keep giving me a "Just Like New" phone until I get sick of it and buy a new one...which she said happens often. She apologize profusely, but had to stay within company protocols...which I understand.

    But at what point do we just say....fuck you? We're tired of being treated like shit...it's time the customer decided how to be treated.

    Is respect too much to ask?

    ReplyDelete
  62. This company sucks. I have been trying to report a wire that is hanging three feet off the ground to them for five days and have been lied to, yelled at and hung up on. I could simply pull it down with my truck but I am trying to be courteous to my neighbors who are using verizon services. A supervisor Blake #2075 terminated his call with me and didn't want to try to resolve this wire issue. He is a terrible representative and I will now not use FIOS and am actively shifting my wireless accounts to AT&T. I tries unsuccessfully for four days to get Verizon to resolve the issue. During that time LIPA and Cablevision showed up to evaluate the situation but Verizon (whose wire it is) could care less. Another lost customer, nice job Verizon.

    ReplyDelete
  63. A Verizon Service Representative will be with you shortly. Thank you.
    Agent Samaira has joined. (15:29:48)
    Samaira : Chat ID for this session is 10161151088. (15:29:48)
    Samaira(15:29:53): Welcome to Verizon Online Sales Support! Thank you for choosing Verizon. What services may I help you learn more about today?
    You(15:31:53): There seems to be no way to contact Verizon regarding Fios service if one does not have aVerizon account. Who do I contact in Verizon Corporate to get information regarding when Fios will be available at my address?
    Samaira(15:33:29): Thank you for your interest in our Verizon FiOS services today.
    Samaira(15:33:34): I understand your concerns; however, at this time, there is no estimated time frame for the availability of Verizon FiOS service.
    Samaira(15:33:39): What I recommend you, is to sign up for the Future Notification form, for the availability of services. So that, we'll be able to contact you,when we get the services available for your location.
    You(15:34:16): I want a Corporeate answer, who do I contact?
    You(15:35:24): If you do not have a better answer, give me to your supervisor
    Samaira(15:36:49): Please give me a moment.
    Samaira(15:37:29): Please give me a moment while I transfer this chat to my supervisor.
    You(15:38:08): If you do not have answer, let me know how to close all my Verizon accounts, especially my wireless, without penalty. Obviously, Verizon does not respect me as a customer.
    Agent Noel has joined. (15:38:24)
    Noel(15:38:24): Hi, this is Noel. I'm available supervisor on floor. Please give me a moment while I go through the chat.
    You(15:39:13): I have been asking these questions for over a year!

    Is there anyone at Verizon Corporate that can answer my questions? Customer service can't.

    As I receive FIOS mailers reaching my mailbox, why don't you provide service to my address?

    Why has there been delays over a period of years? Do you just play games and spend money to adverize in areas that you do NOT provide FIOS service?

    ReplyDelete
  64. Open letter to Verizon


    To: Verizon VP Customer Service, in care of Michael Page,


    Today I spent four hours on the phone with Verizon's customer service. This is typical of other experiences I’ve had with Verizon. The reason I was calling today was 1) to subscribe to Verizon’s email-only service for an annual fee of $19.95 so I could cancel my Verizon home phone and internet service while retaining my Verizon email address and three year email history. Instead, I was told my cancellation order, No. XXXXXXXX had already been processed. Nothing can be done. I have no recourse. “Sorry about that. Is there anything else I do to provide you with excellent customer service today?” (Yes, can you get me the number for 60 Minutes at CBS?)

    At the end of my ordeal a pop up window appeared giving me the opportunity to "share my thoughts". By the time I had composed my note, the survey could not be processed because it had timed out, please see attached.

    Note – I removed the attachment showing the screen print of the survey website because earlier attempts to send this email failed, possibly due to email filtering programs. I will be happy to include it upon request.

    The text of my thoughts follows, please read in context of the attached:

    “This agent was fine. The previous ~7-10 Verizon customer service people I was shuffled or sent to were very poor, with the exception of Mrs. Vasquez whom I reached only after calling Verizon Corporate Offices in New York.

    This current fix is just a fix and a less than desirable outcome after being on the phone with poorly trained, ill informed, un-empowered Verizon customer service support personnel continuously since 10:35 a.m. It is now 2:11 p.m. The Verizon Customer Service Vice President is killing the company. This kind of "service" is exactly why I am firing Verizon. Verizon has it wrong. "It is (not) the network", it is customer service. If Verizon executives experienced Verizon's customer service, they would switch, just as I have done.

    After being told that I would lose all my email after I had made clear to the customer service person who previously handled my request that it was imperative I retain my email, one customer service person told me, when I asked what recourse I had, that she could make sure the previous customer rep was "coached". Despicable. The responsibly lies with the Verizon VP of Customer service, not the people you buy for a dime, don't train, don't provide resources for and don't empower. Providing irritating scripts and phony recorded messages is not providing customer service.

    I want an apology from Verizon Customer service VP, in writing, and I want to be compensated for my time and irritation. Please surprise me and demonstrate some courage and integrity.”

    I look forward to your response,

    Jxxx Gxxxxx
    XXXXX Sxxxxxxx Pl.
    Quartz Hill, CA
    AT&T cell XXX-XXX-XXXX
    former Verizon home phone number 661-943-XXXX
    new email address - jxxx.gxxxxx@yahoo.com
    P.S. The courtesy of a response is requested

    ReplyDelete
  65. I have a problem with my LG the screen is not working like it did be for the OCT 2011 update called and talked with tech support a supervise and was told they would replace the phone but with a used phone. why I had to pay big money for this phone and they want to give me a used one to replace it. Verizon has gotten to big and now the customer takes it in the pants

    ReplyDelete
  66. BUYER BEWARE
    I was ready to sign up with Verizon home broadband wireless broadband service, but will not until I can get a printed copy of their options, costs, contract and terms of use.
    All I get is salespersons talk and am told I will get nothing in writing until I sign up for service.
    This is no way to run a company.
    Karl Middour
    middour@att.net

    ReplyDelete
  67. Has anyone ever tried to call the corporate office to complain ?My husband is trying to exchange his phone he recently bought .On my last phone the
    Return time was 30 day. And now it 14 days According to the unhelpful smart elic punks and a supervisor that never came to the phone said 14 day period start before u ever received the the phone was shipped on the 27th( which is the date they s said 14 day trial period starts) and received the phone 31st (3 days) so now I have 11 days . Unknowing to this is how they counted the 14 days . I never thought they would be that sleazy . I thought they count from day the phone activated . Thats what most companies l do when order online . I have been a loyal customer for 3,650 days never returned anything to them and treat me like this . Customer service reps are so unhelpful rude rush u off the phone. And I guess since they have a union they can't get fired .. So they don't take job seriously

    ReplyDelete
  68. I have been trying since Nov 2010 to have service disconnected for my brother, who is in jail. I have Power of Attorney, but because it was stamped by the notary, it does not show on a fax. I have spoken with Heaven only knows how many people to dispute this. Verizon continued to steal money from his draft - which should have halted when the dispute was made. He called in from jail in March and told them they had milked his bank account dry and there was no more money. He again requested the account be closed. The password he set up is not the one Verizon has, but his social and all other information was provided. They continued to charge him, adding non-sufficient funds charges as well. I FINALLY got the account closed in August and they have turned him over to outside collection agency for almost $500 (to date). I have faxed a time line journal to everyone in the free world but nothing has been done. We did not ask for the money they stole from him back(almost $600), just that they stop the collections and remove the charges. They refuse. I have never talked to a Verizon customer that has not had trouble. The VERIZON BRAND is in serious trouble....and in this economy that is NOT a good thing.

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  69. "info@verizon.com" doesn't work. Take it off

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  70. Verizon has committed consumer fraud with it's so called trade in department. I have been lied to since August about gift cards being mailed and to date, nothing received after numerous calls and complaints. A warning to all Verizon amd potential verizon customers, don't sign up and when your contract is up, run away quickly.

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  71. I am so furious I could spit worms! We spent over 2 hours at our local Verizon "propaganda" place at the mall today. Our Verizon, pan tech until to video chat with our son at West Point has not worked properly on WIndows messenger Live since we got it about a year ago. We uninstalled the software for the Verizon and installed it at the store, uninstalled the windows live Messaging and within it finishing loading up, we were told by the Manager, Paul that we had used up our time and it was time to go! My son, who has worked on SYsco server systems tried to tell Paul what what going on and that it was a defective Verizon unit (not to mention my brother-in-law designed the servers that Verizon runs), and still told to leave. They don't service what they sell! That means: their product is bad! Don't buy from them! I am going to someone else as soon as my contracts are up!

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  72. I switched back to Verizon from Broadview. Americom is the intermediary. I have lost service; been billed $1000 by Broadview for cancelling and now have no DSL service. No one can address the email issue.

    We lost $7000 in business and I now have two bills for service from both Broadview and Verizon.

    Americom says "hey its not my problem, we just sell you the service"

    I am astonished that Verizon has come to this.

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  73. verizon sucks 13 times in one night i have been hung up on or no supervisor can handle problem...........I can give names of people and supervisor of verizon if someone can put on yahoo first page for people to seee.....

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  74. i have had problem with verizon for almost 3years now and isay if you dont get satisfaction from the company we can all coolectively go into their corporate building and make a statement !tell me when and where and i will be there my email is craigsusan7 aol and Im NOT AFRAID TO STAND UP to wake up this company to SOME SIMPLE decent customer service ,being in the health professsion can i tell my patient to wait 4 hours, (til or maybe get a phone call back)" NOT" I think my patient would be DEAD!!! that is the way verizon has chosen to treat their customers and one day they will find themselves without any customers....not too smart of a bussiness practice...what happen to following up with the problem to the customer,oh that's right that's not the right practice today it's all about paying that bill or god forbid disconection!!! the world live many years ago without phone computers and televsions...with all the promises that have been given to me lately I DON"T BELIEVE anything that is going to happen now and by the way you have my money and if it not returned shortly I will have to seek LEGAL counsel.

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  75. I bought a prepaid for my dad. He put in the money for it and does not use it much. therefore when the time came to roll over the pminutes customer service said that he needed to use his phone more often. He is 80. I am sure that he will call all of his friends. So I finally did find someone to help me in the Fargo office and we did manage to get his minutes back, but he paid and was late. Now on Thanksgiving when the office was closed we could not pay the monthly fee that we needed to they closed his phone. We were told the we would have to pay $16.00 to reconnect and all of his minutes would come back in 72 hours. I went back a week later and no that is not true you are entitled to only 1 chance to if you do not make the payment in your 30 days. I even went to the office in our city and they told me not to worry if the store was closed. Yah right. I also think VERIZON sucks. The customer service rep told me when I had questions that I was schooled and there was nothing more that they could do. Come on CORPORATE start reading your complaints.

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  76. I bought two Verizon Tablets on November 28, 2011. They promised overnight delivery. It is now December 4 and we have not received the tablets. They now say the tablets will be delivered December 5. The problem is that we will be out of town Dec. 5-10 so we won't be able to personaly take delivery and take the tablets with us on vacation. We asked Verizon to prorate the monthly charges to the day after we return from vacation. They responded that they have to charge from the date the tablets are delivered to our home even if we are not available. Extremely poor business practice for such a small amount of money! From the other comments on this page it appears to be their normal practice. Screw the customer!

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  77. How The “Grinch-Verizon Wireless” Stole Christmas. I ordered an iPhone 4 RS in November of 2011 for my daughter for Christmas. The transaction entailed the phone be shipped to me overnight. I never received it. Verizon never informed nor provided me with status. When I called them, I found out the phone was being returned and cancelled. Hence, my daughter will not have her present for Christmas. Re-ordering the phone would mean backorder, if there is even a phone available; and would have to be delivered or received after Christmas. This is only one of the very many issues I’ve had to waste a great lengthy major amount of time and aggravation over many years to unnecessarily resolve incidents with Verizon Wireless. Their rude and monopolizing methods of taking advantage of a consumer is pure distateful and unrespectable way of operating as a business. Perhaps Verizon Wireless will yet fail to exist as they very well deserve.

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  78. I just dealt with the worst customer service I have EVER experienced. On Wednesday I took out service with FIOS and was given an appointment for a week later, no big deal I could work around that. On Friday a customer service rep called and said that they could UPS me the boxes and they would be delivered today, Tuesday. I would be able to set it up myself since the house is already connected. Of course I took the opportunity to have service a day earlier.
    Well today is Tuesday and I do not have my boxes. I have had to call Verizon 4 times today to only be told that there is absolutely nothing they can do and I have to wait until Thursday. Drew in customer service was so rude and condescending he told me it was UPS' fault and I will have to wait a few days because "maybe they're busy", when I asked for the tracking number I was told only tech support could give that info. I got transferred to Jesse in tech support who tells me there is nothing they can do and I just have to wait. This is just unacceptable, Verizon offered me the opportunity to have service a day early and cancelled my scheduled appointment for tomorrow and then they didn't deliver on their end.
    If I could go back in time 1 week I would not have taken out the service with FIOS.
    I have been a Verizon wireless customer for years, have a family plan and pretty much every extended family member has Verizon. I will certainly make sure they all know about how poor their customer service is.

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  79. I called Verizon on November 10, 2011 to install a land line phone in my home. I went through the process to be approved including a third party verification process. Ok so my phone was to be installed on the 18th of November. No show. I called at the Verizon location due to the fact that Verizon told me to disconnect my other line from the other company. They rescheduled for the 22nd of November to have some one come back out to install and still no show. Went back to the Verizon location to call again about the appointment on the 22nd. Then they had me do another third party verification after doing it the first time and then provided me a new number but the verification didn't work with the new number so I had to do again using the old number that went through. So then they made appointment for someone to come out on the 26th of November STILL NO SHOW!!! Ok by this time I am losing my patient. I go back to the Verizon location to call again and then they give me a date of December 2nd. Before December 2nd came I went back to the Verizon location to call to make sure someone was coming out on December 2nd. Do you know they changed it to December 3rd. So I said ok. So December 3rd came and still NO SHOW!!!!I am pissed and I am so tired of them putting me through all this crap. So I had to counsel the old account and open a new account. So with the new account I was giving a new number with a confirmation number and was told they would be out the next day around five on December 6th. STILL NO SHOW!!!!!! WTH is going on!!! I have no idea why they are putting me through all this crap. Who does this? I have never did business with a company that put their customers through hell like Verizon has done me and on top of that I have a grave health problem and god forbid I don't take this company to court and sue for mental distress.

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  80. OMG: Went to pay my phone bill at the Verizon store located in Montclair CA (store 9433). As I walked in I noticed about 20 people just satanding around, so I just walked up to the counter and said I am here to pay my bill. The clerk with no customer said I had to pull a number. I pulled number 55, and they were just calling 37, what is this the FREAKING DMV, and they had two clerks on the phone and one clerk doing what ever behind the counter.

    As people started getting frustrated, the manger came out asking people to use the payment machine,m which does not give back cash. What is going on, this is the worst place to pay bills, and they gouge customers out of their money for terrible service.

    I wonder who the idiot was who came up with this stupid number system. Furhtermore, they where asking people to take a seat and watch their big screen TV, which was playing a Hilary Duff movie,. Now I know why they put the TV there, Verizon realizes their incompetence, but instead of fixing the problem, they put a TV in the lobby to try to appease customer and take advantage of their time....I HATE VERIZON, you suck, and your slow internet sucks and your billing sucks. Your Corporation sucks....Remenber You use to be GTE, I can't wait until you are GONE, and you will, as people are fed up with your bull crap!!!!!!!!!!!!!!!!!!!

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  81. Verizon Wireless customer service is awful! enough said.

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  82. POOR CUSTOMER SERVICE.. I bought a new phone in October and had multiple issues with it not working properly. Back to the Verizon store numerous times for updates battery changes and finally early december Verizon told me it was a defective phone and I would be sent a NEW one. Well I received my New phone and the sticker on the screen said LIKE NEW. I spoke to customer service they were very rude hung up on me and said i could take my business else where. I bought a new phone and I feel my replacement phone should be new.. All my verizon accounts are up for renewal so I wil renew with ATT.

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  83. I would like to ask someone......is there a way to find out who has called even if it is a blocked number?

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  84. I found that the employees that work for verizon are dishonest. They will tell you one thing on the phone; however will type something totally different within the computer notes. I was dealing with an issue with my bill and received 4 different stories and nothing that was said was typed in the notes. It all depended on who you spoke with to see if anyone knew who was on 1st base and if you lucked out someone may have spoken truth. I was and still am very disappointed in the customer service of this company. I guess when you get as large as a corporation you tend to forget is was your clients that help you get there.
    SAD and UPSET..

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  85. What is the point of having a corporate number is you don't answer the phone... You do sell phone right..

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  86. Why is Verizon ripping people off, My mother is 76 years old and just trying to make here in life and enjoy life she pay Verizon bill over two hundred dollar and these people tell her that her bill will drop. Verizon has dishonest employees.

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  87. Is it true you want to have bad service to your land line customers so you can convience them to buy a cellular , that way you can lay off field workers.

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  88. Please advise if you are still involed in a labor dispute. i'm needing to purchase some cellular phones for Christmas gifts but refuse to buy from a company during a labor dispute. Please let me know so I'll know weather to purchase from verizon or else where. Thank you sincerly Mike Brunson

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  89. I call verizon to drop of my voice mail and other figures to save some money i was not explain correctily. now I am paying for long distance, i was not told by the representative i was going to be charged. for long distance, Verizon is ripping pleople off.. i was told the i did agree when i ask to pay the recording.. i was put on hold , rep came back said it was more that 30days recording was erease,, i ask to speak to a manager. no help either .. i wanted to close my account, i was told i will be
    charge $165 fee.. very dishonest verizon and employees

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  90. I had verizon wireless for approximately two years with no problems. On November 14, 2011 we dropped the wireless and switched to home service for approximately $20 a month. This has been a NIGHTMARE!!! I have had so many problems and called them at least a dozen times. Each time it seemed like the problem was fixed then another would start. Today is December 23 and last night I called to terminate the service and signed up with AT&T. I might add I am having to pay $175 early termination fee. AT&T called today and said verizon will not let them port my number until January 6th. In the meantime anyone calling me is getting their call interrupted by a verizon message saying I am not available. I missed at least 7 calls yesterday (one from my attorney who had to e mail me and I will be charged for both contacts)because my phone did not even ring in my house. I was here all day and not on the phone. If anyone is considering using verizon for home service, please, please do not do it. They are very hard to get a hold of and very dishonest and have ripped us off by $175 but it is worth it to finally get rid of them. I would not even consider any kind of service from verizon even if it was free!!!!

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  91. I became a verizon customer on December 21 a tech came to my home and did all the wiring the process was finish by 3:30pm all the service was working at the time he left I have fios services I have 4 boxes. At 7:15pm all my cable boxes stop working 10mins after three boxes came back on except 1 box. I called that night when it happen mind you this happen the first day I received the service. I was told by a representive that the next available appointment would be on friday December 23. The rep told me that the tech would be out to at my home between the hrs of 9 am to 12 pm I inform the teCh that I won't be home until 3pm the rep said no problem I will not that in your account once a got home I had a message from the Verizon tech that he was there and no one home now mind you the rep on the said that they would call me a hour before they came on my cell phone I never received that call I called Verizon 5 times spoke to multiply rep no one had an answer each time the answer was different I ask them why did the tech came early when the rep noted in my account to come in the afternoon I said I need someone to come out today the reps was very rude no customer service never apologize for the inconvence of my service. The last two people I spoke to we're rep Dennis and his supervisor Christine I was soo shock she did not have any customer service skills and she's suppose to be a supervisor she said that she would contect me back put never did. Now I don't know when someone are going to come out only had Verizon. For two days AN HATE THE COMPANY NEVER AGAIN IM GOING TO CANCEL THIS SERVICE

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  92. Verizon will get their comeuppance. Poor business practices won't keep them on top. People are sick of it.

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  93. Verizon is a RIP OFF JOKE!!! I was told by a sales rep that I would not come close to using the 5 GB data usage for one month for the mobile mifi. Well after only one week I got a text informing me that I had used over half of the 5 GB. I was also not informed that they ROUND UP the data usage. So technically I am NOT even getting the FULL data usage I pay for since they round up!! After calling the customer service to complain about this, we (hubby and I) were told they would disconnect the service and we wouln't have to pay the early termination fee since we were straight LIED to!! Much to my surprise, they didn't nothing of which they claimed they were going to do!! We are still being charged for a service we have not used for two months and after calling them we were told that there was nothing in the notes about disconnecting the service and not charging us the early termination fee. The customer service lady we talked to today said we needed to go to the store to get properly educated by the sales rep like it was our fault we were LIED to. They need to properly educate the dumb a$$es that are selling they service so they can inform the PAYING CUSTOMER. They do not record the calls like they say they do, they do not put in complete and accurate notes of the phone calls which leads me to believe they do this to SCREW OVER THE PAYING CUSTOMER to line their pockets! I have been with Verizon now for 10 years and after this bull$hit I will be switching to their competitors!! Sincerely, AMANDA CAVALLIN. I will not post this as anonymous!!

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  94. Judging based on all the complaints corporate doesn't even care about their customers just their money.

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  95. I have been working with Verizon repair service since 11/19 for a simple "static on the line" trouble. After they FIXED it I have No Dial Tone! Some fix. It's been over 30 days and repair still can't fix the line. Verizon fails to recognize the importance of supplying the product that they are being paid for and the value of good customer service. How disappointing!

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  96. Does Verizon have any humans working for it? I just tried to call the corporate number at the top of this page and reached voicemail! I need a human!

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  97. I just had a Verizon rep hang up on me. She said I was disrespecting her. She never gave her name or number even when asked. All I did was say I wanted to change my contract. This woman was totally ghetto. Verizon has turned into Comcast. I dropped my service. No one needs to accept this type of poor service. Adios Verizon asses!

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  98. I will Never do Business with the Verizon store in Lacey Washington. They have some of the worst customer relations skills I have ever come across. I just spent over $1000 a day before christmas and found out today they gave me the wrong product. (XYBOARD 16gb) Went to get the right product (XYBOARD 32GB) and they wanted to charge me a $70 restocking fee for their error. With the store full of customers, the manager was rude, inconsiderate, unwilling to help my wife and I. When I called him on it he threw my wife and myself out of the store and said never to come back to his store again. I did not know that Verizon stores didn't have to go buy corporate rules and be nice to customers. Hmmmm a 20 something manager over rules corporate? I guess he thinks it is the way you treat a customer and share holder. Guess they want me to take my business somewhere else.

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  99. According to this article http://communities.washingtontimes.com/neighborhood/ad-lib/2011/apr/10/tax-evaders-wall-shame/, Verizon claimed $24 B in pre-tax profit, but paid no tax to the U.S. In fact received a $1.3 B taxpayer rebate. Now Verizon is adding a $2 surcharge to your bill if you pay by credit card?

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  100. 12/30/11
    RE: MISREPRESENTATION AND DUPED

    Lowell McAdam and Ivan Seidenberg

    I am 65 years old and was given misinformation which has caused me a hardship. A salesman advised me to get 5 gibs. as I explained I was on a fixed income of 738 dollars a month. I received a lab top and use it all day. He told me 5 would be more then enough for my 7 day a week/all day uses. He told me to sign a contract and my cost per month was only 50 dollars. The first month was 96 dollars and I questioned why it was so high. I was told just call to make agreements for payment. When I called I was told my file wasn't in yet, wait for my bill. That bill was 220 dollars. I called and Sandy apologized and said I was given the wrong information and the plan wasn't good for me. She said call 866-266-1445 as another bill would be coming and I should take my regular payment when it does. Well it came with a total of 435 dollars. I called and Laurie just wanted a payment again and suspended my service.
    payments
    10/4 $120 dollars
    11/4 $96
    12/4 $80
    12/20 $80
    Billing supervisors Sandy and Laurie both apologized for the misinformation but I will have to pay each month with no service until the account is paid along with fees and a reconnection fee. After it's paid if I choose to end this over charged account I will have to pay a cancellation fee. Sandy said I should have been told cable would be more suited for my uses.
    I was shocked that a Verizon employee would be so corrupt as to openly lie. I had friends who were given computers who I wanted to suggest they use Verizon. It is a sad day when a company drops so low as to illegal mislead people. I will pay what I can on this bill but will be seeking advise from a Senior service as this is a hardship.
    If Verizon has any honor this would stop. I am a Mother of a soldier who served in Iraq/Afghanistan only to have this done to me.

    Jackie Rawlings

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  101. I have tried my best to get my issue fixed regarding my profile on the web site. I am told it takes 2-3 months to resolve. Are you kidding me ?? Who runs this company?? Obviously upper management has no consideration for its' customers. VOIP, here I come. Verizon, you cn kiss my a** !!

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  102. Well Leave to Verizon to still NOT get our business move completed yet correctly!!! IT has now been 6 days and still no one has fixed!!! Why can't anyone help me! Residential passes me to business...cuz it is a business account...then Business says it is a Residential account!! I have been switched back and forth for days!!! NO ONE WANTS TO BE PROACTIVE AND GET THIS CORRECT!!! TRUELY THIS IS RIDICULOUS AND an EXCELLANT EXAMPLE OF EXTREMELY BAD CUSTOMER SERVICE!!!!! I AM POSTING THIS ON EVERY VERIZON FACEBOOK PAGE I CAN FIND AND SEE IF SOMEONE GETS THE MESSAGE SO THEY CAN TRY AND OWN UP TO THEIR MISTAKES AND FIX THIS!!!!

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  103. I bought 2 phones on black friday within a few days of having them my phones battery would not keep a charge the IDIOT SERVICE REP told me 4g phone batteries only last at max 3 hours so i went and changed a few things i now have it lasting about 5 hours wow thats not doing anything on the phone now to second problem the phones will not keep 3g or 4g service they tell me to put it in air plane mode every time im not using it whats the sense of having it if i cant receive in coming calls now on the the 2nd phone same exact phone will not play anything live and we pay for that every month and they will not give me a credit for it not credit my account i would NEVER EVER INCOURAGE ANYONE to buy a revoluton phone and i WOULD DEFINITLY NEVER RECOMEND verizon to anyone...Im paying out my contract and going to A.T.T....Good luck everyone

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  104. Byron Holloway is very disappointed with Verizon

    I upgraded from my 3g Droid X to a 4g Pantech Breakout on 12/19/2011. I have had nothing but problems with this phone such as (the home button not working, text messaging not work properly can't send videos and the SD card keeps trying to reformat itself. I called Verizon and they told me that they do not honor the warranty on my phone because it was purchased from a third party vender, (which I didn't know)the sign says Verizon not third party vender, The verizon rep (James and Colina) says they sell the third party vender the phones but would not honor the warranty. Verizon these a are shady deals they you are doing. I want a new and different phone from Verizon. Verizon you have my name I'm sure you can figure out my number. The product was purchase in Fairfield Ca. Merchant # 384186673990 Receipt # 22155538. I NEED THIS HANDLED ASAP..

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  105. I live in Roanoke Va , if any of Verizon Corporate Office and Headquarters interested of what i have to say they can get my Cox Cable home phone # FROM Order Number:
    VA00134351430 call my soon .

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  106. Verizon's Corporate Office Headquarters in the USA and no toll free # for customers to complain this is talks about there service.

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  107. how many times i should try to wellcome verizon in my home ,but there customer service screws it up, have you ever try to call to see what happened to your order dont try this it take you 3 days and all stress for some one to give you an answer if they dont know who knows.hahahahahahaha where are you all taking this company which chapter. VA00134351430

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  108. Dawn Mandell, I dont mind being named here being i had one of the worst experiences calling the help line for verizon as possible, they guy that answered the phone stated i didnt know what I was talking about and hung up the phone on me becasue i asked for a supervisor - being I was promised HBO on demand free becasue I sat home waiting for verizon to come and set up my servers all day and NO ONE SHOWED UP - and that was a lie, also my first bill came in at 203 and I was supposed to be charged 79.99 a month - what is up with that, also I have channels that dont come in clear and my internet keeps losing connection which I have called before on and have not had this resolved yet but was told that I would get a call back for that issue and a 5 dollar credit for the issue, while they also tried to sell me something else and seemed more interested in selling me somthing them my concerns and problems with the service I am getting, great way to great a new customer that actually works or cablevision I must say I am totally blown away

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  109. Cancelled Verizon 15 Months Ago
    Just Learned They Have Charged My Credit Card $165 Each Month SinceI

    called Verizon to close my wireless account on September 3, 2010, the day I purchased my iPhone.

    Last week I received a phone call from a collection agency saying that I owed Verizon $560 and if I didn't pay immediately I would get a ding on my flawless credit report

    I said that was impossible because I had quit Verizon over 15 months ago.

    She said Verizon had received a decline on my credit card for three months in a row.

    My account had been on auto pay using my credit card and the credit card had expired on 8/31/2011.

    I run a lot of business expenses through my credit card and didn't even notice the $165 being hit against my card every month.

    I told her the info above, she checked my usage and admitted there had been no activity since 9/10.

    I asked for my $1,500 money back, she still demanded payment and said there was nothing she could do.

    I asked who I could call and she told me the "buck stops here."

    Well, I looked my situation up on Google and learned this is not an uncommon experience. Verizon keeps dipping into people's auto pay accounts until they're caught.

    I called Verizon back on three occasions last week to see if I could get a refund and they said they couldn't do anything because my account had gone into collections.

    I will probably have to spend the rest of this next week doing research on this.

    My son-in-law is an executive at Cricket. He told me Verizon is notorious for doing this.

    if I don't get my money back by the end of next week, I'm going to go the the Wall Street Journal with this and show them the Verizon complaints I found of a similar nature. There seems to be a pattern here of bad conduct and faith by Verizon.

    I have some contacts at WSJ.

    I'm also going to file a suit against them in small claims court.

    This is pretty ironic. Just last week I read that Verizon was voted the best customer service and highest satisfaction among cell phone buyers. ATT, where I now have my wireless, came in last place.

    It has been just the opposite to me. ATT has always been responsive.

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    Replies
    1. ATT has way better customer service. They just hit me up with huge early termination fees and when I called customer service they refused to give me the address of Verizon HQ or the Office of the President. Just kept giving me the correspondence address on the bill. Every time that I have had to call the customer service for any questions the CSR's are rude and nasty. Really, they were voted #1 for rude and nasty...hmmm something funny here.

      I was with Verizon for 7 years and left them for ATT and went back to them only to find that they are rude, nasty and have a whatever attitude. I took my business back to ATT where at least they know how to speak to customers.

      Delete
  110. VERIZON IS A BUNCH BUNCH OF LIARS AND SCAM ARTISTS. THEY LIE AND DO NOT HONOR THE TWO YEAR CONTRACTS THAT THEY OFFER. THEY MISQUOTE THE CONTRACT FEATURES AND PRICE. THEN LIE TO YOU ABOUT COST EACH YEAR. THEY ARE AS CORRUPT AS THEY COME. DON'T USE OR BUY FROM THEM

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  111. Verizon sent me a phone b/c my iphone would not work. The text messages could not be transferred over from old to new. Verizon charged me for a second phone. I sent back the second phone yet they failed to remove the charge from my bill.

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  112. I am as well filing a complaint with attorney general. Verizon told me about a data package and I bought a phone. When I got the phone and went to activate it they would not honor that data package. They get you in. Terrible customer service and dishonest. DO NOT USE VERIZON. NOT HONEST.

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  113. I have been a verizon customer for over 7 years with 5 lines on our account. Always have been an outstanding customer. Never have I had an issues with Verizon until now. Never in my life have I been treated so poorly when speaking with customer service. I was unable to talk and the manager was yelling at me and kept interrupting me. I felt like the most unvalued customer. I would not expect anyone to be treated the way I was. When I asked to talk to someone else, being that he was impossiable to talk with, he said "Who do you expect to talk to on a Saturday, I'm it". After this experience I will be transfering my lines and my family and friends will also be switching after hearing the way I was treated. I always thought Verizon was the best company, but now I will be giving my money to another company.

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  114. terrible customer service at your New Hampshire store in North hampton as the comment above VERIZON are dishonest ,, shame on them if you run a bussines like this expect feedback like this ,, they should fix the flat tire on their service van parked outside their store ,,,cos that looks realy classy

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  115. I had an ongoing internet DSL issue with Verizon for over a month now. I've spoken to several supervisors and not only do they seem unable to fix the issue they can't even return a phone call to give me an update. I am beyond disgusted. I've been a customer since 1994 and somehow when I tried last month to upgrade my internet, they disconnected me by mistake but now they can NOT turn it back on or even enter in an order as their "system" doesn't understand my street address. I could go on believe me but no one would even believe me at this point.

    ReplyDelete
  116. Today I was ask for $400 as a deposit, in addition to the new phone and data plan. This was after I gave Verizon everything they ask for including my bank checking statement, driver license, etc. I can assure you that my credit rating is over 835 and my bank checking statement showed over $175,000.

    The representatives in the local office were excellent, but the supervisor above them didn't have a good protocol. I am not paying Verizon a $400 security payment, as you might understand, and the consequences are that I will probably never be a Verizon customer.

    This is not a major problem with me because there are good competitors in the area. But this will result in loss of potential income to Verizon over the next several years.

    I just retired and moved from Mississippi to Illinois and this is my first experience with Verizon.

    Again I just thought you may want to trouble shoot this area. Contact me you you would like to discuss the situation. My number for the next few days will be 662-312-4839.

    ReplyDelete
  117. I have been a 'loyal' verizon customer since its inception from its predecessor. I have had a continual struggle keeping my bill from skyrocketing. Most recently I have had trouble preventing others from text messaging me. Due to network unreliability, that a customer service rep acknowledged, in conjunction with not being able to control what others do with their plans, i went over my 'allotment' I am usually several hundred txts under this allotment but when it takes ten messages to make sure the other person got your first one, i wonder how appropriate an overage was.

    Of course customer service didnt have the business skill or presence of mind to look at my usage and see that there was a spike in usage.

    Here is a clue verizon: when a customer is complaining about overages network unreliablilty that is the time to say, Sir i see you never go over your allotment, i understand that our network has been unreliable. I will credit you the overage this month, however if you repeatedly exceed the allotment, i would recommend a different plan.

    I chose the plan i had because i do not want an 80 buck cell phone bill. So i am firing you in phases. I have already blocked text messaging, now my 300 minutes a month are the same cost as unlimited talk/text/pics on cricket, when the contract is up you loose the rest of the business. I might even get a smart phone with unlimited internet from them its just slightly over my 300 minute plan with 500 text messages. You are a rip off, its official.

    As far as the phone and tv and internet goes, its so expensive I have had trouble staying current (my father died 6 months after i signed a 2 year contract). As a thank you for not breaking the contract you deactivated my voicemail and do so every time you dont have payment the day its due. Keep your voicemail and i cannot wait to call to have that expensive laser removed from my house for the fios.

    you screwed yourself out of a lifelong customer

    ReplyDelete
  118. Verizon has problems. They definatly don't have customer service training. I spoke to a supervisor about my account today. He said to me if I don't quit talking over him that he was going to hang up. I'm a customer service representative and I can't tell someone that. If a customer is cussing, I have asked them to call back when they calm down. He wanted to own the call and not let me speak to go over the issue on my account. I have decided not to keep my account with them after the term period.

    ReplyDelete
  119. I contacted Verizon Corp office telephone #(949) 286-1841, and it seems that from top to bottom, all Verizon employees are dumb. They don't understand how to treat customers, and they are all about greed. People should call the above number and complain more, and perhaps they will wake up and realize that if they continue to treat their customers the way they have been, soon Verizon will go out of business, and they should.

    ReplyDelete
  120. 18 months ago I replaced my phone. At that time, I was given a promise of a rebate card which could "easily" be used to simply credit my account. It took 45 min to do so. I wrote corporate, who to their initial credit, did call and leave a return phone number. I returned calls multiple times only to reach voicemail on each occasion. I gave up caring. The phone for which I am not eligible for a replacement for 24 months gave out at 18 months. I was talked in to replacing. Again with the rebate cards. I figured by now they had fixed the problems associated with crediting account with the rebate cards. Spent 15 min online, being redirected from the "use your rebate card to pay your Verizon bill" page, through entering phone, mother's maiden name, rebate card, exp date, security #, last 4 of social, password, agreeing to terms and conditions only to be redirected right back to the starting point. Three times. My fault, the definition of insanity is doing the same thing twice and expecting a different result. Regained sanity, called cust service, spent 10min on phone with rep who ALSO could not apply rebate cards to account, transferred to "financial services" division, spent another 5 min. In total, FORTY FIVE MINUTES spent trying to receive what was mine at the beginning. If there are others out there with similar experience, please enter your story into blog, I am sure some attorney would be interested in a class action false advertising claim.

    ReplyDelete
  121. i was just informed that if you call *86 to check your voice mail from your own verizon phone it goes against your minutes for it not to go against your minutes you have to call from another verizone phone to get your voicemails. they say your voice mails are not part of verizon

    ReplyDelete
  122. Verizon is cheating all the unsuspecting customers.

    Verizon, being a large corporation, does not have to do this. They advertised the so-called triple-play: Phone+TV+Internet for *4.99 per month. I switched to Verizon from Cox trusting the advertized price.

    My first month bill was for more than $300! Actually it was for $474.55.

    This is an utter disgrace for a large corporation to do-- bait and switch.

    ReplyDelete
  123. I actually got through using the information listed above. On a whole, I have no complaints about Verizon Wireless having been a customer for 17 years. Every now and again, I have a problem that stumps second level customer support. Then the passing around of the problem. By the time that I get someone who can resolve it, I am flaming mad. Today is that day. The customer service gets worse and worse each day. I also have Verizon FiOS which I love. PLEASE START PROVISIONING NORTHERN GEORGIA. I plan to relocate there in 18 months and will not if FiOS is not there, that's how much I love it. I called the number above and got someone in Executive Escaltion who listened and promised to get someone to call me immediately. I LOVE FiOS and VZW! I hate the stupid and unhelful customer support.

    ReplyDelete
  124. Absolutely, unequivocably, within any shadow of a doubt the dumbest employees to work with to try to resolve a problem. They must go out of their way to find these Neanderthals to work for them. These are among the stupidest people on the entire planet.

    ReplyDelete
    Replies
    1. PLEASE,DO NOT MAKE UNDERSTATEMENTS.YOU ARE MUCH TO GENEROUS WITH THOSE INCOMPETENT,INSOLENT,INDOLENT,INEPT DEGENERATE IDIOTS.

      Delete
  125. I was o. Only on the plan for 6 days in which I gave Verizon a 400 security deposit . They said if I cancelled the plan befre 13 days I would receive all my money bzck . Now I cancled my plan December 12th nd still have not received anything . I called numerous times up in till yesterday I spoke to a rep as he tdlls me I will only be receiving $112.56 bck and not $400 . Now it is Jan 20th nd I still havr not a penny of my money back . Then he tells me they told you you would get it back in full , and you did but you had a balance with us . Saying I owed a bill nd An early termination fee . which how is that even possiblee when I had the phone for only 6 days. They screwed me and used many ways of words to get meout of my money . Then I asked to speak to a supervisor nd the rep continued to keep talking . when I finally spoke to a supervisor he kept telling me I was wrong and was being rude . so I asked the supervisor if thry tell there sales reps to tell each customer different things , sowe get the run arounx . Nd he got louder nd was beginning to argue with me . I wish he would have stated his name . Im so pissed and still want my $400 back and want to speak to corporate . Im 19 years old that was my rent money that Verizon has stole from me .

    ReplyDelete
  126. Mell Janes, San Antonio TXJanuary 20, 2012 at 5:01 PM

    Is there someone that really want to know about the terrible service, lies and deceptions that we are getting from one of your non corporate store in the San Antonio, Texas are. We have been jacking with them since 12/31 and all we get are lies and false promises. Now they won't even return out texts or phone calls. We would cancel but due to their actions our 14 days have expired. It appear that I have no choice except take all the documentation to my lawyer and let him fight it.

    ReplyDelete
  127. can someone please tell me why verizon sets basic fees for smartphone, and other company such as at&t set fees according to the customer use. for instance smart phones for verizon is $30.00 and up, check out what at&t it is suitable for the customer's need and not verizon's greed. at&t's data plus-200mb $15.00 a month, allows you to surf the web, e-mail, social networking - data pro 2gb $25.00 a month, allows you to download or stream music-watch videos-use highband width applications- data pro 4gbs -allows you to share your iphone internet connection with your laptop, network or other device - download or stream musics - watch videos - use high bandwidth applications. is it me or can someone tell me what is wrong with verizon wanting to make you get a data package which is not suitable to your use? this will be posted on all social networking.

    ReplyDelete
  128. Every time I call Verizon I feel like I am being gang raped. Customer service just toss you around from one person to the next. They also target the military community!!!!!!!!!!!!

    ReplyDelete
  129. To Anyone That May Be Considering Cancelling Their Verizon Contract (which pretty much includes their entire customer base)... BE ADVISED OF RETALIATORY PRACTICES: If you do not have enough money to pay your outstanding bill including any contract cancellation fees at the time of service cancellation, YOU WILL IMMEDIATELY BE REPORTED TO ALL 3 CREDIT BUREAUS AS A CHARGE OFF. It doesn't matter if they make payment arrangements with you and if you pay as agreed. It doesn't even matter if your account remains open and you make your final payment directly to Verizon as agreed. THEY REPORT YOU AS A CHARGE OFF AND NO AMOUNT OF EVIDENCE YOU HAVE TO DISPUTE THE FACT WILL MATTER. Verizon does this in retaliation for you cancelling your service. Besides myself, I know of 3 other people they treated this way. DON'T TAKE THIS LYING DOWN... TELL EVERYONE YOU KNOW (it's called an unmeasurable cost to their reputation), POST IT ON FACEBOOK/TWEET IT, AND FINALLY IF ALL ELSE FAILS... GET LEGAL ON THEIR A$$ES. I hired a lawyer to harass them. Even if I don't receive any monetary retribution it will be worth it to waste their time, just like they wasted mine: I spent LITERALLY hours on the phone trying to correct erroneous over-billing, obtain credit for ridiculously long service outages, get a replacement for a non-functioning phone, and last but not least get them to retract the lies they forwarded to the credit bureaus. Do yourself a favor... GET BOOSTMOBILE.

    ReplyDelete
  130. have you ever called with a billing problem? if they cant sell you something your call is transferred ask for a manager? they will hang up on you try it and see what happens i called for my mother to sign her up for lifeline and was transferred 3 times i guess it wasnt a large sale so they didnt care im in pennsylvania and would love to sit and talk to the president of this company take care of the customers that you have

    ReplyDelete
  131. I am a retiree and can not afford the fees that keep going up each month. I tried to have verizon work with me by cutting out the TV and just having internet and phone but they wanted to charge me more than the triple play. They refused to work with me and obviously not interested in keeping me as a customer!!!! I went to another vendor which costs me less than half of what verizon charges with no contract and cut out the TV and internet 2 days before the billing cycle ended. I just received my bill and it is 31.00 higher than last month. When I call they say there is nothing they can do because the service has been suspended. I asked to speak to a manager and they hung up on me. They are without a doubt the most bloodsucking company with not a clue how to deal with customers. Their whole system is designed to intimidate and to get as much money out of you as they can and they will use any means to do it. BEWARE OF DOING BUSINESS WITH THEM!!!!!! They are not honest and do not give full disclosure.

    ReplyDelete
  132. To anyone at Verizon who actually cares about customer service or satisfaction:
    We recently purchased the droid bionic phones at the urging of the Verizon sales person. We originally went in to get the new iPhone 4s. We were told how much better the droid was than the iPhone and decided to go with them based on the urging of the sales person. We really liked the phones with the exception of the fact that they did not work as phones. They did not get reception anywhere. After dozens of trips to the store to get a new chip or to adjust this or that and replacing the two phones five times between the two they finally said they would replace the phones with the iPhone 4s. They sent us refurbished iPhone 4's. When we complained that the phones they sent us were wrong and didn't even come with instruction or chargers and that we paid a total of $220 more for our original phones than the a new iPhone 4 was worth. They refused to refund the difference or send us the equal value phones claiming the warranty period expired even though we were always waiting for them to get the phones to work from day one and they kept pushing the time frame while we were waiting for each of their solutions to fix the problem. They used our warranty period to fix the phones without ever being successful. Then used it as the excuse for not giving us the equal value phone.Your customer service also told me that they were not able to refund any of the monthly bills for the 3 months that we had little to not service but still abided by our contract and paid for our bill. When I made my complaint even the customer service person agreed It was unfair but there was nothing she could do i signed a contract a basically i am stuck and that i should just be happy we have phones that actually work. I am not sure why they even have a customer service complaint dept. They should just have a recording saying we screwed you and your under contract deal with it. The contract will eventually end but word of mouth will never stop. I will stop being a customer, as will my wife and kids and anyone else who will listen.

    We are filing a complaint with the Better Business Bureau and speaking with our attorney.

    If your company would like to contact us regarding a possible solution please feel free to contact us. Our customer account number is #271951114-000001

    Mary & Patrick Dills

    ReplyDelete
  133. Verizon advertises that the device you purchase today will have 4G capability. They neglect to inform a great percentage of the country that such service will not be available throughout their network until well into the future. It is available in only 195 cities at this time.

    When I purchased my 4G broadband modem mid-2011, I was promised that I would have 4G no later than December 2011. Now I find out that the earliest I will have it will be December 2013.

    Verizon's advertisements fail to give any information about the areas of availability. That, together with their unrealistic promises, put the public and the individual purchaser, such as myself, at a distinct disadvantage and constituted, in my case, fraud in the inducement.

    ReplyDelete
  134. Hello, My name is Dean Fox Jr. Ive been having soe phone trouble over the past 2 1/2 years, first off i started out with the samsung rogue it kept freezing i kept getting certified pre-owned ones i went through 9 of them same problems kept happening, next i used my parents upgrade and got and htc droid incredible and it worked geat got i new out the box but later downthe road it froze and i took it to the store they sent me a refurbished one same problems but even worse freezing cutting off and not sending or recieving text messages. Then i got the Droid 2 r2d2 it came in the mail wet and cold it felt like they put it in the freezer before they gave it to me, then i just gave it back to them and later on i got the droid X it was a refurbished phone and i read the complaints on the phone and it did just that the phone freezes, turns on and off, gets hot in your pocket, locks up on me and it never fell or got wet!!! Now they offered me the Option of a droid pro i took it and now its ANOTHER REFURBISHED PRE-OWNED PHONE!!!!!!!! im tired of You all Shit report me if you will because that will be the only way i cal talk to the head boss man to man, and then they offered me a droid 3 and it was supposed to be here friday but nope Verizon Wireless system kicked my order out the computer and i called the lady said ummm sir nothing i can do i said can you just order the phone and send it to me tomorrow she said yes but for 20 dollars i said well i think you should do it for free since it was you alls fault in the first damn place why my stuff isnt here with me now and she couldnt do it so i called back and i guy said the shipping hours have now closed so i can no further assist you and then said bye and hung up on me. Verizon you need to hire some better help, and for all the people that have gotten Messed up phones from you all, you need to at least give out your top phone to every customer for free, and pay everyones cellpohne bills for the next 4monthsDO SOMETHING ABOUT IT. We are all tired of suffering from these damn phones, and the lousy ass technical support they dont give a damn, but Verizon if your reading this then listen to me very carefully ok. IF YOU ALL WERE A AUTOMOBILE COMPANY SUCH AS GM, FORD, CHRYSLER OR DODGE, YOU WOULD BE OUT OF A JOB FAST LIKE I SAID MANY TIME IN THIS LONG MESSAGE PLEASE DO SOMETHING ABOUT IT. Give out your brand new Droid Razr, or your brand new Droid 4, give out an HTC Thunderbolt to every verizon wireless customer we all need a break. If anyone would like to share there Verizon Wireless story feel free to email me at funnydean123@gmail.com look forward to hearing from you soon thank for your time.

    ReplyDelete
  135. I have been with Verizon for years..recently I have had some money problems and fell behind on my bill. I paid 120 last week and wanted to give another 150 this coming week, However Stephanie Griffin, debbie Sousa in the billing department did not feel that was enough, I owe 300 dollars..they were very rude to me..i called customer service several times to tell them what was happening..i could not find any one to talk to..Iasked to talk to a different Mananger because Stephanie Griffin had put some kind of block on my account.no one could change it or lift even when they tried..all agreed that she should have made some kind of agreement with me..all except Debbie Sousa..she asked me "dont you work" I replied I go to school..she then said " Oh I wish I could afford school" very sarcastically. I was forced to go to Comcast who now have an order in.but..Debbie and Stephanie have put a block on me transferring my number..I was informed that that was a FCC violation and against the law..
    I am not done here..This is just where I started
    I will never use your service again..those 2 women need to be spoken too and SHOULD NOT be working in any sort of public communications..Shame on them both
    A COMCAST lover now

    ReplyDelete
  136. Dear Mr. McAdam:
    I am writing to PLEAD for your assistance. I am a small business owner in Rockledge, PA. The beginning of our problems started in June 2011. It has once again "peaked" because someone at Verizon keeps changing our pixel from 1.5 to 3.0. When this occurs, it causes a whole chain of other events that cause us tremendous down time. I have every phone call, and every Verizon visit documented (10 or more pages). As of 1 hour ago, after a technician had been here for 4 hours, he left saying that he and 4 supervisors or technicians have never heard of the problems as being explained from MCO and MCO is telling him that the probelm cannot be corrected.

    Our busines is a travel agenecy and everything is internet based. I have been forced to stay extra hours, work Saturday and Sunday just to make up for the downtime we have experienced. The bottom line is that Verizon is running us out of business.....we can't service our clients in a timely manner.

    I desparately need help......I desparately need a response......I desparately need this problem fixed.

    I can be reached at 215-379-3100. Nancy Zindel

    ReplyDelete
  137. Ok, so they accidentally erased my pics!!!! what do I do? who do I call? all pics gone and all I got was "we did not do anything to it" is there a number I can call?

    ReplyDelete
  138. Unfortunately it is all to obvious that Verizon doesn't care about anything but collecting our money. I have been dealing with an ongoing issue since the end of September 2011!! Supervisor after Supervisor has PROMISED to fix the billing error. They fix one and create another from the fix they did. I've never seen anything like it. I reached out to the Regional VP last week. Nothing - Not even a generic response. It amazes me that they generate such large amounts of revenue with the lowest of the lowest quality customer service available. And the sound part is...these are American customer service offices - they haven't been shipped to India! Shameful. HEY VERIZON CEO...Do you READ any of these comments?! You're company's customer service is severely broken! It's your JOB to fix it! After all - you are paid the BIG BUCKS for a reason!

    ReplyDelete
  139. Daniel S. Mead
    I can't believe how I'm being treated by Verizon after being a loyal customer to them for several years....I see several of you have the same issues. Please see contact information for their CEO

    Daniel S. Mead
    Executive Vice President and President and Chief Executive Officer ? Verizon Wireless Joint Venture
    Verizon Communications Inc.
    New York , NY
    Sector: TECHNOLOGY / Telecom Services - Domestic
    Officer since January 2009
    212-395-1000

    ReplyDelete
  140. We have been very pleased with your telephone Customer Service. Going to a Verizon store for service, problem etc. is another story. Unless you are going into a Verizon store to purchase a big ticket phone, you are ignored or treated rudely.
    On the other hand, if you go to the Kiosks at Costco's the service is remarkable. Pleasant, extremely helpful and couldn't be nicer.
    I renewed my contract and got a new phone at Costco in Tucson Ariz
    and the manager took care of me. Cheers for Enrique. Thanks for him.

    ReplyDelete
  141. we have been with Verizon for several years and are very pleased with the phone service. The one BIG problem, the Verizon Stores.
    Unless you are going to buy a big ticket phone, you are treated rudely and ignored. Its happened more than once.
    On the other hand we have found that if you go to a kiosk in Costco
    the reverse. Recently we went to Costco kiosk in Tucson Ar. and was serviced by a gentlemen named Enrique. THE BEST. He couldn't not have been more helpful and pleasant. He should be recognized for his excellent CS skills. I know good CS, I worked CS for a large NE bank.

    ReplyDelete
  142. I AM VERY DISAPPOINTED WITH VERIZON, THEIR CEO SHOULD BE CHARGED WITH FRAUD. I PURCHASED A VERIZON PHONE FROM A VERIZON DEALER BUT VERIZON SAYS THEY CAN NOT REPLACE MY DEFECTIVE VERIZON PHONE. I'M DONE WITH VERIZON, I'M GOING TO ANOTHER PROVIDER BUT BEFORE I GO I'M CALLING 7 ON YOUR SIDE... BYRON HOLLOWAY bholloway48gmail.com

    ReplyDelete
  143. I must join the list of customers complaining about poor service received from Verizon. When you call in, the automated system repeatly asked for the same account number information which you then repeat to the REAL customer service representative. The real person speaking to you generally refers the call to Technical Support. Where this office is located I have no idea, India or Pakistan, who really knows. With Americans in need of work, why are calls transferred to another COUNTRY. If that foreign representative can not fix the problem, you are transfered back to the UNITED STATES and repeat the account information and start the conversation over again telling the NEW representative your problem. I have spoken to people in California, Utah, India, Maine, and Texas trying to resolve one simple issue.

    Ask where the representative is located when you call, be surprised. Always get the telephone number and name when you speak to a real person because their automated system will keep you tied up before escalating the phone call.
    This company makes to MUCH MONEY to have such POOR customer service.

    ReplyDelete
  144. Poor customer service, no replacement of defective equipment,no empathy,no communication,no statuses,no return phone calls,no processes,no coordination,no troubleshooting,no repair,no responsibilty,poor training,and not much of anything.

    ReplyDelete
  145. July 2008 purchased Vtech DECT 6.0 cordless telephone from Radio Shack.

    Installed telephone and it worked in every respect with the exception that it would not ring on incoming calls. Therefore the answering machine function did not work.

    Followed all troubleshooting steps as outlined by Vtech. The problem was not resolved.

    Contacted Verizon Support. Human contact advised it was a problem with the telephone.

    Returned telephone. Radio Shack provided a new telephone, same model.

    Exact same problem. Connected telephone to my in-laws telephone line, just a couple houses away, and the telephone worked perfectly.

    Contacted Verizon Support. Human contact advised it was not a Verizon issue it was the telephone.

    Since I had cellular service I gave up.

    Jan 2012 I am about to cancel cellular service and want a home phone, which I have been paying for the entire time I am without a home telephone. Payments include inside wiring so no matter what the problem is Verizon should take care of it. I hook up the Vtech again and just like 2008, works except will not ring on incoming call. Checked again at in-laws, works perfectly.

    Jan 27 Call Verizon Support, I get Automated Annie I follow the instructions but get cut off. Call back follow instructions and then Automated Annie tells me she can understand what I say and asks what the problem is. I respond, Telephone will not ring. Automated Annie does not understand and ask me to repeat the problem. I do. After a short pause Automated Annie tells me if I don’t respond she is hanging up which, being a woman of her word she did. Called back and this time Automated Annie decided I need a technician and we set up and appointment for Feb 1 between the hours of 8 am and 7 pm.

    6:06 pm Jan 30 receive an automated call from Automated Annie telling me the telephone problem is fixed. Automated Annie gave me a number to call about the issue but not knowing where I was or what I was doing she didn’t give me time to get pen and paper and then said if I wanted the message repeated to press 8. Before I can digest the message and press 8, Automated Annie hung up. Telephone still did not ring.

    Waited half the day on Feb 1 hoping tech would show up and then called Verizon Support. Pressed 0 until a human answered, told Donna the whole story. She set up and appointment for the next day Feb. 2.

    I had to work but my adult son is home. Tech replaces the inside 1940’s era demarcation point with an outside network interface. His phone works but mine will not ring. Tells my son it is the telephone. Automated Annie calls me later to again tell me the problem is fixed.

    Feb 3 I connect in-laws working Panasonic DECT 6.0 cordless telephone to my line and it works perfectly except it will not ring.

    I change DSL filters, telephone cord, turn off wireless router along with all other appliances.

    You guessed it telephone will not ring.

    I have been a customer of Verizon or it’s predecessor since 1982 and while they are not the only game in town. The only other company is just as big and cost $20.00 more per month

    I will contact Verizon Support again but looking at other options to get this taken care of.

    ReplyDelete
  146. I am another frustrated Verizon customer. I moved 6/11. Verizon was unable to send me hard copy bills for my residential FIOS service. Finally 2/12 I 'mastered" the online billing system. However despite monthly calls since 6/11 my account still reflects an unpaid balance for 6/11. All calls have verified there is no unpaid balance. Today I spent 1 and 1/2 hours on my verizon cell phone to be informed a fix it ticket would be created to correct the problem. I called the corporate office but no one answers. Two verizon customer service reps have been reduced me to tears when they couldn't understand my physical limitations.

    I suppose I should contact the FCC and ADA.

    ReplyDelete
    Replies
    1. dont hold your breath on the "fix it ticket" i have had one out for 4 yes 4 months and they have no idea how to fix it this is just one of MANY problems i have with them i have 8 lines 2 laptops and all have issues that i call on weekly when my contract is up i will go to a different company

      Delete
  147. UPDATE TO FEB 4 POST

    I said I would contact Verizon again. Support did not have an answer but sent the same tech back. While waiting did some internet research. When the tech arrived I informed him of the three solutions I found. Two had already been tried. The third suggested there was a problem in a switching box seven blocks away. He went to the box and changed the way the box sent called to my phone. Telephone now works.

    ReplyDelete
  148. I receive lots of calls from the UK but, despite A UK company owning 45% of Verizon, Verizon are still unable to show the full UK number as it will be prefaced by the International code '44' and the limitations of Verizon's technology mean thatthe last two digits are always missing on the caller ID. I recently asked, via the site, whether this was going to be rectified soon, but although I received a standard email response advising me that they would reply within 24hours, I am still waiting.
    The other thing is that I would really like to take advantage of Verizon's FIOS system but nowhere is there any information on when it can be expected in my area!

    ReplyDelete
  149. I ordered new service last week in Yonkers, New York. They made mistakes on every little thing!!!!! Wrong address, then, wrong appointment time. Then, I did not get an e-mail with the order confirmation. THEN, I am still waiting for them to show up. IT HAS BEEN 3 HOURS. I THINK I AM SORRY I AM CHANGING COMPANIES. The people who work here in Westchester HAVE NO ORDER, it's a freaking mess!!!!!!! They called me SEVEN times to confirm the appt. and I am WAITING FOR 3 HOURS ALREADY!!!!!! Shame on you people for treating us like idiots!!!!!!!

    ReplyDelete
  150. I contacted verizon for a fraudulent account opened while i was away in the Service. This guy Andrew called me back swearing, talking so fast i couldnt put a word in asking personal questions which was totally inappropiate. He was extremly rude and nasty, I was a loyal consumer for 8 years once my contract is up im out. Well koodles to him the conversation was recorded on my end. I contacted wireless corp. office filed a compliant these rep. need to get training on how to speak to people the funny part my hubby is the chief of police who had this investigated so lol. Im going to enjoy seeing these fools in civil court.

    ReplyDelete
  151. I have had Verizon for 2 years. When I signed up originally I was told that the phone I selected was a smart phone that required data. I recently upgraded and was required to change plans because my plan would not work with new phone. I was told that my bill would actually be less because of plan change. I got bill and it was a lot more than I was told. I get customer service and get the run around about how the phone and plan I had before were basic and the only way to get my bill to what I was told it was going to be is to lower my minutes or remove text from my plan. I explained that had I known in advance that my bill would be so high I would not have got new phones. I asked them to meet me half way and they would not even do that. I requested the mailing address for the corporate office from them and have yet to receive it and really do not expect it. This company is willing to lose my business for life because of it's inability to work with a customer who was misled about pricing to begin with. I will honor my contract with Verizon because that it the person that I am but that will be the last of my money that Verizon will see. I know that as 1 person I am not much to Verizon but if more people would stand up to them and make this promise to leave them and never return. Then there would be no more Verizon and may be other big companies would take note and realize that it is us the customer who make these companies and us who can break them. My ultimate goal is for the large corporations to realize how important good customer service is and how to take care of an existing customer because the customer is the one that keeps you in business.

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  152. Hello inside this was att and act frrom san luis arizona like to do to build revenue at there call center. Evry day we look for disconected services from customers who never new they had dry loops or even if you as a customer call inn to disconect a service we as att act. Are pushed for sales so if you legally spend 10 hours and disconected service and you suddenly get a new bill with a new account well u have been slamed by us att act in san luis bronze this goes to all our customers in michiga. Indiana, illonois all the midwest area. This office is in san luis arizona were evry supervisor is under the influence of drugs, don't swab test them cus they got ways around that urine will be the best way and maybe rite now there getting clean cus I was fired becausse they said I had sniched them off when I never said that but now I am san luis act att bronze is a drug infested place and our customers fromm att are paying for that sups push for sales cus itsnthere bonus

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    1. I just moved to texas here last month and I have verizon Navigation on my phone. now I know that they have to have some kind of deal going with the toll companies. because if I put in my gps that I want to go left to my next door neibor it will have me going 5 miles to my right to hit a toll road that is completly out of my way to get me there. where ever i try to go it always has me going a toll road.

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  153. I went in your office location in Omaha. Nebraska 68104 service was great but I was looking around and see your men and women were dress differently men were dress in tie I think that is so out dated and where the women were wearing what ever they wanted. that is so one sided you all need to change your men dress code to casual like polo shirts and dockers for your women some that cover person part up please . thank you pennie robinson

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  154. can any person have a e mail address for ceo MC Adam he is the person we all need to email our problem Verizon customer service and mangers are a big joke !!!

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    1. It appears his email is TOP SECRET! Tried google search with no success. BUT, you can send a US Letter to him at Corporate Office in New York, NY.
      I've HEARD it has helped some but not others.
      I'm going to find out soon after an 8 month battle with the local Customer Service Reps with no success.

      Good Luck,
      Glen Rushing

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  155. Verizon is growing so much cause they are stealing your money...i had to pay a deposit of $400 to set up a two year agreement, I have waited two years to get it back and was told by one lady that she couldnt find my deposit. Then she tells me that it was given back to me a year ago. So i talk to someone else and they tell me that i did not qualify to get it back because i was late a couple times. If that was the case how come nobody ever said if you are ever late you will not get your deposit. I dare you to try and find one place it talks about this in the paperwork you signed or anywhewre on their site for that matter. Bunch of crooks and liars. Can you hear this now...

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  156. Verizon is growing so much cause they are stealing your money...i had to pay a deposit of $400 to set up a two year agreement, I have waited two years to get it back and was told by one lady that she couldnt find my deposit. Then she tells me that it was given back to me a year ago. So i talk to someone else and they tell me that i did not qualify to get it back because i was late a couple times. If that was the case how come nobody ever said if you are ever late you will not get your deposit. I dare you to try and find one place it talks about this in the paperwork you signed or anywhewre on their site for that matter. Bunch of crooks and liars. Can you hear this now..

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  157. As one who has worked in customer service my entire career, I am surprised that supervisors at Verizon have no clue as to what customer service is about. Shame on Verizon and how they train their employees. The customer is always right is the basis for customer service training. I agree with many of you who say Verizon has gotten too big. Too big to fail, I don't think so. We all have the word of mouth power over Verizon. Tell your friends, families and co-workers. Post your thoughts regarding poor customer service on all social networks. Get the word out there. Finally, take the time to write, not email, write a letter to the Corporate office at Verizon and let them know what is going on with their supposed customer service employees. A written letter is very powerful. Don't be afraid to involve your US House Representative and your Senators in your situation with Verizon as well.

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  158. Agree with anonymous^. I just wrote a letter to the Lowell McAdam, the current CEO of Verizon. I signed up for the Triple Play Promotion which includes a free "multi-room DVR for life". During the installation the technician told me the DVR is defective but he has another DVR in the van and will replace it. The technician replaced the DVR and continued equipment installation on the remaining televisions. After he completed the entire installation I signed the installation agreement and he left. Verizon is trying to tell me the DVR in my house is not the free DVR. They want to charge me 29.99/month for the DVR in my house. This company is underhanded. Eventually this behavior will cost them customers. I am trapped in a two year contract. As soon as the two years is up I will cancel my service and go back to Cablevision.
    SHAME ON VERIZON

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  159. Verizon pulls an AT&T
    November I was so excited to get my upgrade to my first smart phone, after contemplating how to afford the data plan for two month. Three months several phone calls and lots of stress I changed my plan three times. The first plan was $5.00 well that did not work I started receiving several warnings by e-mail from Verizon that my data would go over I went to the $12.00 plan. Again the Warning e-mails continued. After several more phone calls and adjustments to my plan I was able to afford the $30.00 unlimited plan and I was assured by customer service on the phone that there would be no more e-mails nd my bill would be the same every month, matter of fact it even went down. Two months passed where even my phone bill which I had fallen behind in payments was allcaught up the e-mails stopped and I was stress free from warnings of overage charges. Well so I thought. Now it is March I saw an e-mail warning I had used 50% about overage charges. I again called Verizon and asked what the heck was going on. I was informed that the $30.00 unlimited plan was no longer and that they changed my plan to a grandfather rider plan (I have two people on my coverage) So now not only am I paying the $30.00 for unlimited that I do not have they changed my plan never told me and never even warned me this unlimited plan was no longer. I plan to send a letter of complaint to Verizon and I hope others will do the same thing. I thought that Verizon would never pull an AT&T but they have. I guess that big bonus for corporate dido heads is all that matters and the hell with the customer satisfaction. Enough is enough

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    1. $30.00 is not unlimited.. its for 5 gig then once you go over that its $10/gig after that. the unlimited plans have been discontinued for several months and the only way to retain it is to have already had it on your plan before the cut off date. As a former employee, I had to deal a lot with the customers who were misinformed by the employees.

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  160. Well i just started a new service with Verizon last than three weeks ago and my bill is $88 dollars already??????? .......this is a ripe off

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  161. I have an idea of what would be a great feature that all cell phones should have. It will be the later technology on your hands.

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  162. We ordered 2 new I phones on November of 2011, we had to pay for the phones and put up an $800.00 dollar Deposit, $400.00 dollars for each phone. They then sent them to the wrong place, 2 weeks later we recevied the phones. When we ordered the phones we were told that I could keep my Verizon pre pay phone number, when we we got the phones Verizon wouldn't give me my old number, as I had relocated to a new area it was important that I keep my old phone number. After 2 hrs on the phone to unknown different Verizon supervisors, we canceled the phones and sent them back. Verizon stated at that time they would refund our $800.00 dollar deposit as soon as they received the phones back, the phones were shipped back that day. As of March 22 2012 we have not received our money back, we have called Verizon every month since then an there is always a promise that the money is to be released, it still hasn't, we have been on the phone for almost an hour now waiting for a supervisior to answer,no one has. Verizon has the worst costomer service I have ever encounted.

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  163. In my opinion, Verizon is a giant corporation (criminal organization) lead by college educated crime bosses who are experts at stealing from American citizens (and others). All citizens should band together against these crime bosses via their elected representatives, assuming there are some honest ones still around.

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  164. I am having a problem with Verizon now for over a year. When I got the service for my business they had the address wrong, I never got my bills, they want to turn service over to collection department and lie about your service. They cover up for their mistakes. I will never recomend Verizon to anyone for business, landline, or wireless.
    Owner of Manning Bros Transportation Daniel Manning

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  165. I am NOT amazed at the comments with regard to Verizon. I am having similar problems. Cancelled service after 10 days of no dial tone, no Internet. Then 4 days of dial tone when the phone call went directly to a voice mail that I did not ask for. Phone never rang. They say their policy is 1 day, 30 days makes no differece you must pay for the month. No I am getting calls from a collection agency!

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  166. I mistakenly chose the wrong unlimited plan online for a cellphone my stepdaughter was using to call a friend in Canada. First month bill over $9000. On workers comp and they did not make a decent effort to work with my finances..Got a discount of $2400 and then they were going to cut off my services and have me pay $671/mo for a year..1/4 of my limited income. When I told them that was not possible since I am on workers comp and cannot be without a phone and asked for another solution they got rude. I am now receiving harrassing phone calls from a 910 area code about 8 times a day. Tried to block them but they still got thru. They have forgiven bigger mistakes than mine. Like the accountant in California who had a 20K bill from his son texting. This is ridiculous.

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  167. I have had nothing but problems when I got my contract back in november 2011. It first started with the phone then I got replacement phone of the same kind and that one was giveing me problems, then they swtiched models to the lg enlighten it was fine for a month then I started haveing problems with that phone. After umpteen times of trouble shooting they wanna send a replace of that phone. Since I'm disconnecting and willing to pay the bill in full these jerks can't waive the early termination fee. Since I've had the contract they've tried over chargeing me and sometime double chargeing me. Some of the workers verizon has are rude jerks. I have nothing good to say about this worthless company.

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  168. TAKE MY ADVICE AND DO NOT CHOOSE VERIZON. I had an absolutly absurd go round with their Custumer service (and I use that Term with a smile). My cell phone died and while standing in a VERIZON store holding the replacement in my hand I was told by the corporate office that even though I was due a phone for my issue I could not have that one. I either had to drive 70 miles round trip to a certian store or wait for them to process one through the mail. Did I mention that I was standing in a Verizon store holding the phone that the person in customer service said was the replacement for my broken phone. I debated the issue for 30 minutes and got no satisfaction from a supervisor who then would not even give me someone else to talk to or give me an option to escalate to the next level. If I want she would put in my complaint and someone might get back to me in 72 hours. I asked for another superviser that when I said; I am half tempeted to walk 4 doors down to the ATT store his response was well ok would you like me to turn your number off now. (WOW) I then asked him who else can I contact and he said the same crap. There is noboby higher up that will take your call but we will put you in the system and maybe in 72 hours someone will get back to you. Well since I do not have a home phone and and my cell is broke how the heck is that going to happen. TAKE MY ADVICE AND DO NOT CHOOSE VERIZON.

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  169. I had a fascinating experience with a wonderful Verizon Retail representative, while having not so great experiences with the actual Verizon CS work. The retailers are very important to Verizon's success....and they get little credit from Verizon.

    http://dl.dropbox.com/u/60679374/Verizon%20Fun%20Full%20Version.pdf

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  170. VERIZON IS A JOKE! Pretty bad when your phone bill /mo is almost your car payment... I remember when the lowest plan was like 36 family plan now its like 64.99. & unlimited minutes were $10/mo last year y are they $20 now? Plus it didn't even cost to send any form of text message! Consumer report shows that verizon customers pay 640% more than what it costs verizon to manage our lines...I think eveyone should switch... Im really thinking about going the straight talk route fir $45 unlimited everything.. And they nowhave android phones so? Verizon neds to get millions their head out of their ass abd start thinking about the common people. Just because they make 100 s of thousands of dollars probably millions, they can pay their phone bills and don't think $200 per month is alot of money fir phones! I say its bullshit!

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  171. I have technical problems with verizon for several months . It is either one tv does not work or the other. I kept calling every day, hanging for 2- 4 !!! Hours. And today i was told to change places hd box with standart box myself!!! What a level of knowledge of techs there! And this is while i am paying premium tech service $ 14.99 every month! ( in comcast it cost $ 5.95/month !) . I also caught tech on my yahoo page while i was there without my permission! Plus, many other things. I made a desicion to terminate service of which i notified tech at the time. It seems he did not care. I also plan to notify better business burea about poor servise verizon give to customers. Alla z.

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  172. im am having problems with verizon and i am sick of them telling me a different story about my bill every time i call and its allways wrong i have been fighting with them on the same thing for 4 months and each time they say they will fix the problem then they dont and i start all over again and each time sombody tells me somthing else different its like they dont know what there doing

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  173. VERIZON BILLS ARE TOO HIGH, NO REASON TO PAY $30 A MONTH FOR INTERNET TO A PHONE WHEN YOU CANT VIEW ALL PAGES ! IT SHOULD NOT COST THE COMPANY THAT MUCH TO SUPPLY NET PER PHONE ! THINKING ABOUT SWITCHING TO A COMPANY WHERE ITS UNLIMITED FOR $40 FOR EVERYTHING !

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  174. I TOO HAVE HAD PROBLEMS WITH VERIZON AND THERE LACK OF CUSTOMER SERVICE. I WONT GO INTO THE ISSUE BUT I WILL SAY THAT I SPENT HOURS ON THE PHONE WITH MANY DIFFERENT REP AND SUPOSED SUPERVISORS... ACTUALLY I AM STILL ON THE PHONE AT THIS VERY MINUTE. THEY ARE USELESS. IM THINKING ITS TIME TO CANCEL AND NEVER EVER GIVE THEM MY MONEY AGAIN! I AM SOOOOO DONE WITH THIS COMPANY. THEIR CUSTOMER SERVICE HORRIBLE!! ITS SCARY THAT THEY ARE STILL IN BUSINESS AND PEOPLE STILL DEAL WITH THEM!

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  175. I have had the worst costomer service ever these people r actually changing my calling plan putting me on a family share plan when I don't have have nobody to share it with try to disconnect that can not even do that I am trying to get a hold of corporate and nothing can anybody help me how do u get a hold of corporate

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