UPS Corporate Office Headquarters HQ

120 comments
UPS Corporate Office Headquarters HQ
United Parcel Service
Address:
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
Corporate Phone Number: 1-404-828-6000
Corporate Fax Number: 1-404-828-7666
Corporate Email: [email protected]
Stock Symbol: UPS
Customer Service Phone Number: 1-800-742-587

UPS is famous for shipping parcels worldwide. UPS is the largest package shipper in the world. UPS's main competitor is Fedex and the US Postal Service USPS.

UPS's toll-free customer service number is 1-800-742-5877. The company does encourage users to use their technical support system and help forums on their website.

UPS Corporate

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120 comments:

  1. UPS sucks in my opinion.

    They are carless with packages and more often than not my parcels come to me damaged in some way.

    I have very expensive fabrics sent to my business and often the parcels are dirty broken open and fabrics are damsged.

    Perhaps you need to replace drivers
    and give them a job cleaning the facilities they work out of.

    And the excuse that "due to exceptions beyond ups's control package could not be delivered" just doesnt work any more, unless the town is on fire or we are haveing a flood. Muddy road doesn't count. I drive on it.

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    1. I agree with you 100%. They lost my package and cost me $167

      I am using FedEx for now on.

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    2. I do agree with you all. But one thing: it usually is NOT the drivers fault. It is the shitty conduct and immature attitude of the employees that handle the packages in the conveyor/warehouse system.. that is the biggest issue. I know this because I work there. And a double standard. At my work, management are too cowardly and passve to address these issues and correct th mistakes of the shitty employees, but yet they give the actual good workers a really hard time

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    3. Agree. They refuse to pick up a misdelivered package, sent to me in error. You have to force these characters to do their jobs.

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    4. When the driver carelesslessy throws a package onto the steps or refuses to do his job by picking up a misdelivered item---then it IS his fault.

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    5. We were given the wrong information by an employee in the Southington, CT store. We were told that our package would absolutely arrive on Friday. When I checked the package tracking I found that our package would be delivered on Monday. We spoke to the store manager who basically told us we were lying and that there employee never would have told us that our package would arrive on Friday. We tried the 800 customer service number to be left on hold for an hour and we finally hung up. We did have a customer service rep call us back from San Diego and she basically told us that she cannot do anything for us. In the meantime my granddaughter's gifts for her baby shower on Saturday will not arrive in time. UPS has no customer service whatsoever. What ever happened to the customer is always right. I guess we're not important enough as there are so many unknowing UPS users out there that they don't care about us. Use Federal Express. At least you have a guaranty is the package does not arrive in time.

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    6. I HAD A VERY; BITTER AND DISAPPOINTING EXPERIENCE WITH UPS

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    7. First of all UPS has the best service. It's the way that customers pack their product. Most of the customers try to used cheap boxes. It will the work in UPS because you have a million packages all together. Learn to pack your product. They will always be the best. FedEx will leave you cell phone on the front porch so someone can get it. UPS don't. So, package your product correctly and tape it well and UPS will get it there the next day and make sure that you put the correct address and apt, building, suite number on it. That are biggest problem no numbers on the package. Maybe people to take a class on how to ship their products.

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    8. UPS has been delivering to my house for over 3 yrs and yet they keep losing my house, each time I complain they take down directions and phone number and promise it won't happen again....this has happened 6 times already. I refuse to send UPS any longer and will request FedEx every chance I can.

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    9. I have been trying to get my $1200.00 medical device for over s week. It never showed up. Found out they sent it different state. 800 miles away from where it was suppose to just because sender forgot to put my apt number on package.

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  2. I am sick with the lack of help you receive from UPS customer service. I had a package that I requested to go overnight and the clerk at the UPS store sent it ground. I tried to get someone to change it. You cannot tell me with todays technology that the driver can not be notified, the package dropped at the next UPS store and sent overnight. No one could provide any information - why bother having customer service - robots could provide as much information as your representatives. Totally pathetic!

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    1. UPS SUCKS big time! wouldn't let me inspect contents of my delivery to make sure it was ok. $1200 LG TV. Said right on box check contents if seal is broken before signing reciept. Driver did'nt evn take it off the truck and drove away and went right threw the stop sign at the end of my block, corporate will be getting a copy, hope she is fired. Totally played me and they ain't worth it will be using FED EX from now on!

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    2. I TOTALLY AGREE. THE MDSE. NEVER SEEMS TO MAKE IT IN ONE PIECE. AND CUSTOMER SERVICE IS A JOKE. ALL I GET IS REFERRALS TO ANOTHER CUSTOMER REP! MAYBE UPS NEEDS TO STOP WITH THE INDEPENDANTLY OWNED SHIPPING STORES. NO ONE SEEMS TO HAVE THE SAME SET OF RULES. NEVER AGAIN WITH UPS, NOR WILL I EVER RECOMMEND THEM. THEY ALSO NEED TO DO DRUG TESTS ON THEIR DRIVERS. THEY DO NOT DRUG TEST, I KNOW DRIVERS.

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    3. All of you dont understand. Packages should be packed correctly. Do you people understand how many millions ups handels. When the package isnt packed properly its the shippers fault

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    4. When you receive a package that has been handled so roughly that the box is crushed and all of the packing tape has been broken this is not the the shippers fault it is the fault of UPS. And what makes it even worse is when the driver refuses to acknowledge and note the damage. UPS drivers need to be more appreciative of their customers. Fedex is much nicer to work with.

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  3. UPS does suck, they don't care about your package there all just numbers to them. They are also unfair to there employees, they break laws and employee rights all the time. UPS also does not care about them too, they will keep there drivers out all night and they dont see there families durning the week. It's a horible life too live. I wish more people and UPS accounts could see this and switch to Fed Ex or the Postal Service there both cheaper and just as efficient

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    1. you are so right on ! i worked for ups for years and was forced to retire because of false accustion by a co worker that was being encoraged by our boss and the hr dept and loss prevention. I was told several times to watch out when it was to be my retirement time because ups is ruthless especially at that stage of your employment....Laws have been broken!!!!!

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    2. You are right on!! My supervisor was changing timecards and got away with it...Does anyone have any ideas on how to go public with information I have about UPS changing numbers to make it look like they are doing better than they are?

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    3. funny one person complains about keeping drivers out at night while another complains about not getting package on time. I retired from ups with 31 years and believe me if you let the drivers come in when they wanted to, ups would have gone out of business long ago

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    4. yes , they are horrible i agree, hadd a package that was international 2 day air, took me four days to find out that they picked up the package and delivered to some third party, who had the package for 2 weeks so far and i still have not see my package, or a tracking number, it was worth over a 1000 usd in that package. when you call they send you to the international side, and tell you to call that country ups, and they can't give an answer of why the package was being held. i was depending on that package to perform a job i was to do, and the supplies for the job, are still in limbo, i have 3 days left and still no package

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    5. I agree, UPS is the worst delivery service in the country. My package was delivered to a non-existent address, supposedly picked up and returned to the port and then sent to a third party who had nothing to do with the purchase or me. The tracking number is worthless, with a signature of some unknown person. Eight days ago, the same tracking number read left on porch!??

      Customer service is a JOKE! Three days of calling, six different people and finally, I was told, "We don't know why the driver left the package at the fantasy address or why the warehouse shipped it to the third party, but we will investigate and in the mean time, get in touch with the seller".
      I will NEVER USE THEM AGAIN! They completely absorbed themselves of all responsibility for this major screw-up on their part. The Corporate Office is impossible to contact, that's real customer service.
      I noticed everyone posted as anonymous, possibly because the options are limited. Well I am not anonymous - My name is Cassondra Jacobs and I am PISSED!

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    6. Actually UPS is the only service that has a cut off time for their drivers. Postal and FedEx regulations are that the driver cannot return until they deliver all of the packages in their truck. UPS drivers are union employees and are to return to base by 8:30pm Monday through Friday. When they are late, without a justifiable reason, they are disciplined up to and including termination. I have friends who are drivers in different cities with different tenures, and they have all told me the same thing.

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    7. To the person that said they will put your phone on the porch, horse hocky, I FOUND MINE HANGING ON MY GATE within a few feet of a busy road, Gate was easily opened but no attempt to deliver to my house which is at most 100 feet from my gate and I have a tree that blocks my view.. I also found a package laying in my driveway overnight soaking wet as it rained that night. They also delivered a package to a business called the Freight Station in my town without anyone notifying me it was there, I found out by going online to find that it was delivered with no additional info, I had to call them by phone to find out. That was actually a boon otherwise it would have been there over the weekend when I needed it that evening. I wont bore you with the rash of incendents with UPS, FedEx has a far better track record

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  4. ups is the worst place to work and ship items from they treat there employees like garbage you only have a 10 minute break and on top of that you can be a supervisior after only 30 days what the hell have you learned in 30 days.there mangement team needs to be retrained and and most need to be fired.they are constantly under staffed and under appreciated.

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    1. hello i read your ad and totally understand as i work for ups in the uk,and it is the worst company i have worke for.
      as we in winter have to work in freezing cold as ups do not have heating,they are under staff as they do not care about us workers.if i was you send your parcels buy postal service as you will get a better service paul

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    2. I think if you go the papers you will get more attention. I do know for fact that Management are getting always by changing the numbers and taking time form the employees.

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  5. 100 percent ups drivers are not doing the job right....for two years ups drivers kept leaving those tickets saying I wasn't home while I was in my apt waiting for the bell to ring. Funny my bell works for everyone but ups! Then I put notes on the front door telling them I am home, instead they would leave my package on the first floor with a senior citizen.....so maybe ups os too lazy to go up the stairs and want to be lazy...finally I waited outside all day and saw the ups guy come to the building door and place the ticket without ringing my bell. As I caught him in the act it was reported and let's just say he is no longer a driver.

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    1. maybe your # is not marked. y dont u get a job at ups just 2 c how easy it is and how u r treated.you r most likely fat

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    2. Why are you getting so sensitive over the situation. UPS sucks! It is what it is. I think all the drivers that don't do whats in their job description, which is to deliver the package, should be fired!

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    3. Again, I agree with this. I have the same problems. I never got an actual rng on my doorbell. They jus left the notes and then gave me a notice that I had to go there to pick it up or it would b sent back to the shipper. At least two of those times I was home. Oh and a good amount of UPS workers are really fucking racist. Since the majority of hourlys are black they all say racist shit and get away with it. Double-fuckin-standards

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  6. ups, is the worst of everything...their employees are lazy. Don't know how to answer questions...

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    1. We are not lazy. The bosses are. We have to do wice the work in halfthe time. The bosses dont care about you or anybody but themself. There numbers are what they care about not weather or not your package makes it to where it needs to be in one piece..

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  7. Best buy blows! I have been screwed one by your incompetent bs for the last time! Screw you and I hope you go the way of Circuit City!

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  8. UPS is the worst shipper ever. They don't follow protocol. Any claim you make will be denied and they will destroy your items a drunk person would take better care of the package than UPS. HORRIBLE CUSTOMER SERVICE AND CLAIM DEPARTMENT.

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  9. ups is the worst! i received the opened packages from the before, reported it and then the driver who works in my area is rude about it and always has an attitude toward me because i reported it!
    today, i have the new problem with ups...i had the surprise present coming in and they lost it, so they tell me i have to contact sender and find out what was in there and found where that is! what a great spoil o the surprise! from now on, i'll make sure if i ever buy a package it'll never be sent by ups....you suck! keep up your "great" work and one day you regret you didnt pay attention to the business you did!

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  10. UPS has lost another client. We used them frequently until now. Bought an irreplaceable item abroad for our grandson, insured the item and sent it off. Item was broken upon arrival. Now UPS wants us to jump through all their hoops in order for them to "DECIDE" if they are going to pay the insurance. Let's see - it was intact when they packed it. It was broken when it got to destination. It was in their possession in between. Should not be a hard decision. They were responsible somewhere along the line. Going by the other comments here, they obviously don't care.

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  11. UPS is worst than FEDEX and I don't like them. All I ask is that UPS to please put all of my packages by the side of the garage so they won't be stolen. This just a simple request for 9 years and the new excuse is "you can't expect these requests this time of year.....I told them can't expect it Jan-Nov so why should they do anything right in December.

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  12. So when a Sioux Falls SD, UPS driver is using clock time, to drive to a female friends house because he is desperate as to why she doesn't want to talk to him, is this causing the customer cost to go up?

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  13. You guys are going about it the wrong way. I've had problems with both UPS and FedEx (FedEx is better though) and I didn't even call customer service, I sent e-mails directly to regional CEOs. I told them to put down the golf clubs and help a lowly working person. Things got resolved real fast after that and handled personally by corporate people. Start at the top instead of the bottom. You can easily google their e-mail addresses. You might wait forever on customer service and pull your hair out. Tell the CEO you'll contact State Reps and Senators if you don't get action. Believe me, this works wonders.

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  14. Carrey said..
    That my shippment was two weeks late, costing me a late fee of $800.00. When I recieved the quote I was told that it was guranteed or they would refund freight. Now after a month of calls and emails they will not honor their word with the refund or my cost of fees. I have a copy of website page with orgin and des. setin quote with the gurantee and refund policy, customer service told me good look with that. I guess all there is to do is put legal involve.

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  15. I am a employee of Porter elementary and while looking through sex offenders list I noticed our driver named William Smith and was shocked. How can a registered sex offender go on a school campus and how could a company allow this to happen. I will be contacting local media including newspaper and t.v. and radio, to make sure our kids are safe. I do not want my name used because of retaliation, thank you We are in Porter, Texas

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  16. they suck and tell you what you want to hear

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  17. On January 2nd my husband and I went to the UPS and sent a box of Christmas gifts to our daughter who had just flown back to college in Texas after Christmas.

    On January 15th we went back to UPS to check on the status of this package as it had not been received. The nice man at the front desk showed us the information on the computer screen documenting that it had been delivered on January 10th. However, it also indicated that an “address change” had occurred on January 9th. The address on the shipment indicated: Maple Grove Apt 207 and this was changed and delivered to Maple Street house number 207. The computer indicated that the package was delivered and left on the porch at 3:20 pm on January 10th. Evidently no one was home and this practice is ok, even with a different address???? (Our home address and phone number were included in the shipping information. Why were we not called? Why was it not returned to the return address?)

    January 16th I phoned the customer service number and waited patiently through 4 recordings before being granted the option to be received by a person. One person heard all the details then put me on hold. When another person answered I went through all the details again and she said that I need a tracking number or she could not help me. I already rattled off this 18 number sequence to the previous gal but will do it again if we can get to the bottom of this. After hearing this confirmation she also collected phone numbers then reassured me politely that an investigation will take place and I will hear something in the next 5 days.

    That evening our daughter called delighted that she had received a call with the same reassurance.

    9 days later, on January 25th our daughter called and asked me to try to contact UPS as she had several unsuccessful attempts. I worked the phone after work. After several recordings I finally “earned” the “option” to request “assistance”. The assistant was polite and patiently heard all dates, and 18 tracking numbers… Her computer screen indicated to her that the investigation was now closed. (News to us.)The package was lost. She took my e-mail and sent a claim form. Evening of January 26th, I printed it, filled it out, made a copy of the original shipping receipt… and put it in the mailbox.

    January 27th Our daughter called very pleased. She had studied a city map, found house 207 Maple STREET and ventured out. Luckily she met a very nice elderly man who said that her box had been on his porch for 25 days! He didn’t want to touch it as it was not his. He had called UPS to let them know but they never came by.

    To express what needs to be said I’ll use a quote from my late parents: “When you work for someone and don’t do your job you are stealing the same as if you went into a store and took goods.” “You are stealing from the company and stealing from the customers.” “The offense is the same as shoplifting.”

    I work with people who steal. We all know who they are. I hate that in this event there were several who did not care enough to do their job, reckless, careless and lazy.

    What bothers me the most is the chance that our college-age daughter took; driving unknown streets in a big city
    , knocking on a strangers door… I had told her that belongings can be replaced. They are not worth the risk but she said that she could not replace some of her gifts…

    “It takes a village to raise a child.” We all need to be diligent and responsible. We know little about the actual results of our actions. We don’t have to raise the children of the village, just care enough about our fellow man to BE a person that people can count on.

    January 27th, the envelope to your Claims Processing Center was still in our mailbox. I took it out and replaced the forms with this note. There is no claim to process so I am not asking anything else of you.

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  18. UPS SUCKS! Sent three packages to Idaho. One was damaged. UPS came and picked up the package for inspection. Instead of returning it to the customer they decided to ship it back to me! The customer has all the pieces but this one! It has been a nightmare trying to get this package back to the customer! First they tried to charge me to ship it back. Then Marsha in Tulsa Metro overrode shipping instructions TWICE and ended up sending the package to unclaimed auctions in Salt Lake City because (she said) "it's already been to Idaho"! What a freaking idiot! Customer service has been no help whatsoever except for one supervisor that keeps trying to get it to Idaho. Finally had to call long distance to Corporate. Customer service was supposed to re-route pkg to Idaho and call me back. That was over 2 hours ago. No return phone call!

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  19. Yes, UPS does suck big time. A few weeks ago a package was sent to me and the driver left it at the front door w/o signature and no one being home for some reason. Once I got home there was no package to be found. I called UPS and asked if they could hold package and they told me No. Then I had to wait another 3-4 wks for claim and another 3 wks to recieve new shipment. Last week I was sent a package and their online status is very inaccurate. I called asking them to hold package for pick-up due to the last mishap, they told me they had to at least make 1 delivery attempt before that could be done. Then they said package was on truck for delivery when package wasnt on the truck at all. Then was told they couldnt go get package for me to pick up because package was locked on truck and driver was the only one w/ the keys. They also told the shipper package was in the sort area under lock and key and that no one would be available til Sunday to unlock the sort area(in which UPS is closed on Sunday).Didn't recieve package til Monday and I could've/should've had it on Thursday.......... Thank GOD for FedEx!!!!!!!!!!!!!!!!

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  20. You can thank the fact that UPS is basically run by the Teamsters, whose goal it is to do as little work as possible for as much overtime as possible.

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  21. UPS needs to be investigated for their illegal treatment of their customers and their utter violation of their rights, they should not be in business! They should not be allowed to claim delivery was attempted when none was made nor should they be allowed to keep customers waiting all day for them to pick up a package and they never come forcing you to wait another day for them to show using up your valuable time at their whim... these are just a few of their violations and they should be penalized and fined!

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    1. All of UPS's service is the lowest of lows!!!! I avoid using them for shipping, however when I have no choice, I know they will loose the package,IT NEVER FAILS!!!!

      Even worse is the customer service when you try to process a claim!!!!

      They are the only company that if they failed and went bankrupt I would not care because of the incompetence and arrogance in all aspects of their operation.

      One time a customer service rep told me the driver could not find my apartment yet the delivery notice was on the outside door and I told the person did the notice magically jump of of the truck and found where I lived.

      I guess a piece of paper has more intelligence than the employees!!!

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  22. All of UPS's service is the lowest of lows!!!! I avoid using them for shipping, however when I have no choice, I know they will loose the package,IT NEVER FAILS!!!!

    Even worse is the customer service when you try to process a claim!!!!

    They are the only company that if they failed and went bankrupt I would not care because of the incompetence and arrogance in all aspects of their operation.

    One time a customer service rep told me the driver could not find my apartment yet the delivery notice was on the outside door and I told the person did the notice magically jump of of the truck and found where I lived.

    I guess a piece of paper has more intelligence than the employees!!!

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  23. I am an enployee of UPS and you all are right. The Bosses dont care as long as there numbers are met. The enployees have to do twice the work in half the time or we get fired. We are treated like crap by supervisers and threatend daily by the bosses. Its not the employees fault. Blame the people in charge.

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  24. The people in charge of UPS have insulated themselves from being contacted by their customers. All of the UPS telephone numbers are Customer Service numbers, even the corporate offices in Atlanta, Georgia. You cannot find a corporate offices phone number and talk to anyone there. The process for handling complaints at UPS is extremely flawed and useless. You can only complain to Customer Service agents who have no authority. They send the complaints back to the drivers and their supervisors who are usually the source of the problem, to begin with. So, it is an endless loop that does not involve upper management.

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  25. I live in an apartment complex in San Jose California. For the past 9 months the driver parks his truck blocking the entrance to my garage. There is a curb just 5 feet away where he can park. On 4 seperate occassions he parked his truck so that I could not drive into my garage until he has made his deliveries. About 2 months a go I asked him if he could pull forward about 5 feet and that way he could make his deliveries and he would not be blocking the entrance to my garage. He replied I will try and since that time he has more determined to block by garage entrance. He now parks the truck directly in the middle of the garage entrance. I am in and out during the day and do not think that I am in anyway empeding his ability to do his job. He now slams the door to the truck to make sure that I am aware that he is blocking the entrance. My bedroom is above my garage. I have called customer service on 4 seperate times requesting that he simply move the truck forward 5 feet.The driver is now trying to intimidate me and that will not work. This is easily solved by moving the truck forward 5 feet and would increase his delivery time by less than 5 seconds. He can park at a curb which is vacant 24-7 Monday thru Thursday because the Gardners park there on Fridays. I have been here 8 years and own my apartment and have never had a problem with my neighbors or any of the vendors until this UPS driver decided to prove a point. After 4 attempts I received a callback on Thursday and was told that a supervisor would call me on Monday {yesterday} and someone would come out to speak with me. They never called and the driver blocked the entrance to my garage yesterday.There is a curb there that expands about 50 feet or perhaps even more for him to park.He does this now to show me that I cannot stop him from blocking my garage entrance. He has made this a personal attack on my rights as a home owner and citizen. This is bullying and I am surprised that UPS allows this attitude and behavior to exist.
    Lonnie Brookins
    2664 Senter Rd #228
    San Jose, Ca 95111
    [email protected]

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  26. WHY DO ALL POSTS HAVE TO BE APPROVED BY THIS SITE. I THOUGHT THE PURPOSE OF THIS SITE WAS TO LET OTHER PEOPLE KNOW WHATS GOING ON WITH UPS, AND WHAT THEY'RE DOING WRONG. I'M SURE MOST ARE NOT PUBLISHED.

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  27. Yes, UPS does suck! What is worse is that most of us, and I am at least being honest here, steal your products. I have stoled over $20,000.00 in merchandise and even a check for the amount of $6000.00. The truth is no one ever watches what we do behind the conveyor belt, especially during the night shift, so we just write a ticket of lost, broken, or claimed. Undeserved Products Services.

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  28. A package was delivered to me today at Sarasota, Fl
    It was left at our garage door and when we backed out ran over it.
    Fortunately it was clothing and no damage done. Is that common
    practice? Seems the front porch or front door would be more
    approiate.

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  29. They charge for overnight delivery, but never deliver the next day.

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  30. I also agree ups delivery men are lazy. i live in elderly housing and the ups man makes me come down to get my pkg we do not have and elevator and i am on the 2nd fl. so if i am not fast enough he leaves it on the landing. another time i was waiting for my insulin. he left it with a sub maint. man in the office and never notified me. and it was the weekend and the ofc is closed on weekends. i noticed on the tracking info he put met costomer. which is a lie. my insulin is supposed to be refridgerated. its a good thing i was able to get ahold of mgmt and they had to have someone come down on a saturday to get it for me. its a good thing it did not spoil.

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