Straight Talk Wireless Corporate Office Headquarters HQ

364 comments
Straight Talk Wireless Corporate Office Headquarters HQ

Official Address:
9700 NW 112th Avenue
Miami, FL 33178
Corporate Phone Number: 1-877-430-2355
Fax Number: n/a
Email Address: [email protected]

Straight Talk is famous for pay as you go cell and smart phone service. The phone service and phones are sold exclusively at WalMart Stores.

Straight Talk's toll-free customer service number is 1-877-430-2355. The company does encourage users to use their technical support system and help forums on their website.

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364 comments:

  1. I'm not sure that number goes to anybody in Miami. I've never talked to someone in America when I call that number.

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    1. 305 640 2000 this does

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    2. I let go of my verison account to get a straight talk...i have had nothing but a head ache since. I ativated my straight phone and bought the 45 card...unlimited acsess. My phone malfuntioned into my second month. I was unable to talk to anyone who could speak english .They told me my phone is defective and they would send me a new one.I gave them my name and address several times... the UPS man just becouse he new me brought the package to me...my name heather the package was addreses heffer and had the wrong address on it. I cant tell you how frustrating its been. now they want me to send in my old phone and wait lord knows how long...Befor sending the phone back i better clarify my name again and address...and wait another who knows how long!!!!!!!!!!!!.

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    3. The 305 640 2000 is the corp ofc who was no help as well. I have filed a complaint with the BBB When you select the co. you first have to select Tracfone since that is the major co, then you can add ST. Hopefully if we all do this something can be resolved. They make too much money off us to not be able to handle our issues

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    4. I just called the 305 640 2000 number and reached Miami. I told them that the people in the Phillappines were rude. Got my problem solved. As far as everyone gettin bad phones...I bought mine at Walmart and haven't had a problem with it and I have had it for over a year. All these cell phone companies rip you off somehow. I had a Verizon before and had nothing but problems from them and they even cut my phone off once because I owed them 50 cents. I had Alltell and had great service from them until Verizon bought them out, then I started having troubles with them. AT&T customers are having trouble with them. If someone finds a cell phone company thats any good please tell me who they are!!

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    5. not only that ,
      they starting to carry cell phones made by Huawei a chinies firm with record like this.
      see below.
      Huawei, Chinese Tech Giant, Aids Iran | Censorship Inc. - WSJ.com
      if not satisfied
      aske iranian governemt they could tell you all about it.

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    6. Bought a Android phone that works on the Sprint network. I do not get a signal at my home in Denver Colorado, it will not ring when someone calls. call Straight Talk with not help, they just gave me the finger and said sorry. Dont buy there phones, they are crap!!!!

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    7. saving money isn't always good woth this company Had two phone go defective on me and after 15 days I was told cannot take to walmart to exchange but have to send my phone oin takes 2-3 days then they will release me another phone which takes 2-3 dats So you have no means of communcaation. This has got to be the worse handling of bussiness I have EVER encounted. So for an extra 20 bucks a month taking all three phones discounecting them and going to Verizon. I hope someone at corporate see this since you can't get a hold of anyone there. I will do EVERYTHING I CAN TO MESS up there sales just like they want to do to me by not having my phone

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    8. I bought the samsung proclaim and have been on for a.week trying to get the problem fixed. i have unlimited getting.changed to a limites call plan and tjey reset it more than once every day. dont.call the BBB. call your states attorney general.consumer.fraud division

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    9. I am horrified by your customer service. I have been a customer for years. I purchased a new phone July fourth of this year. Yesterday it froze up and would not work. I tried to take the battery out for 30 minutes then put it back in and it still didn't work. I tried charging it for thirty minutes even though it didn't need charging still didn't work. Then I unfortunately called your customer service. I spoke to three different people who gave me three different solutions none of which helped. Then the last one pretending she couldn't hear me and hung up. I used this phone for work and have since lost my job because my phone doesn't work. So I will tell everyone for now on how defective the products are and how defective your customer service is. The only solution was that I would have to wait 15 days to get a new one. My job is already lost now. This is tragic. The only thing that could have helped was being given a refund for a new phone that I would have had to borrow money from to go get to transfer service but sadly that was not an option losing my job was to your customer service reps.

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    10. i spent 300 dollars on a phone that i cant use whats the deal here

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    11. Thanks 305 640 200 did in fact work!!! Straighttalk is a head ache can't even reach the representatives without a wait, but in one ring a person actually picked up so call 305 640 200 for all you troubles :)

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    12. That number doesn't get you to corp hq. It is only customer care, which is outsourced to other countries such as India.

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    13. I am having the same problem with straight talk. I have been with the company for about a year and all of my phones were defective. I have had 7 phones in that last year. I ordered a phone 03/08/2013 and have not received it as of today 03/24/2013. I have spoken with manager after manager and nothing has been done. One manager explained they are not obligated to do nothing on my behalf. As of today I am out my money for my phone and the service plan I paid for with no hope in getting it back. I am currently on hold waiting for another manager. I have been holding for 2 1/2 hours and nothing so I am going to disconnect. I will call the corporate office, BBB and The States Attorney general.consumer.fraud division on Monday as this is ridiculous.

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    14. does anyone else have a problem with going over the internet when its unlimeited?

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  2. The number I was given, from the customer service rep that I spoke with when I called the 877-430-2355 number, was 1-800-876-5753.

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  3. After several attempts to get a tracking number fron Straighttalk I was informrd by a rep that my phone was not in stock. when I was trasfered to what they said was someone in charge I was told that my phone was in stock and that someone will call me with a tracking number. I called the next day and there was no tracking number, and was told then that my order was ready for FedEx to pick up, well when anyone prints a FedEx label it automatically prints a tracking number on it. I think that the only straight talk from this company is their name. By the way the 877 number goes to the Phillipines.

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  4. I HAVE BEEN WAITING ON A REFUND FROM THESE PEOPLE FOR OVER 2 MONTHS, AND THEY HAVE CONVENIENTLY LOST ALL OF MY INFORMATION. NOW THEY SAY THAT THERE IS NOTHING THEY CAN DO TO GET MY MONEY BACK TO ME! THEIVES IS WHAT THEY ARE, TAKING THE MONEY OF INNOCENT PEOPLE AND POCKETING IT. THAT IS SO CRAP, AND YOU NEVER SPEAK TO ANYONE IN AMERICA!

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    1. Call your States Attorney Office.See if you can file Criminal Theft By Taking Charges Against the Company. GoodLuck. I've been having the worst Customer Service Experience one could imagine. All these complaints I've read are my same issues as well. Except the refund. Prayers for all.

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    2. i having the same problem you r. i order a phone offline and there trying to bill me 2 times and telling me that there is nothing that they can do to refund my money cuz there computers say that they didnt bill me 2 times. they even talked to my bank that told them they billed me 2 time, and they still willnt do anything!!! DONT GET STRAIGHT TALK11! THEY ARE THEIVES!!!!

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  5. I tried to placed an order over 3 weeks ago, the guy that took my order messed it up and I didn't find out until 2 days later, they had to cncel my order and replace the order. I was on the phone for over 1 and a half each time. I finally receive my phone and try to activate it now I cant activate it because they say the phone they sent is defective I should of had a working phone over 2 weeks ago, this is ridiculous and there is no one to talk to in the US. Customer service is the worst and Im putting a complaint in with the better business bureau, not sure what good it does but going to try.

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  6. I have the time and resources to file a lawsuit against this company. I CANNOT get anyone who speaks coherent english to answer my phone calls. Customer service at straightalk is a joke. I have lost nearly $145 to them and they can only laugh in the background. I feel sorry for this company

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  7. I HAVE HAD THIS PROBLEM WITH STRAIGHTTALK. THEY WERE SUPPOSE TO SEND A SIM CARD TO MY DAUGHTERS ACCOUNT AND THEY CUT MY PHONE OFF INSTEAD OF GETTING HER A NUMBER AND SIM CARD. I WOULD ADVISE FOR EVERYONE NOT TO GET A STRAIGHT TALK PHONE BECAUSE THEY ARE A BUNCH OF CRAP. THEY WILL NOT TRY AND HELP YOU AT ALL. THEY LIE SO BAD AND THEN THEY WILL TELL YOU THAT EVERYTHINGS OKAY. DONT SWITCH TO STRAGHT TALK PEOPLE IM TRYING TO TELL YOU. THEY ARE A BUNCH OF THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  8. STRAIGHT TALK IS A BUNCH OF CRAP. THEY SUCK AND THEY WILL TRY AND GET OUT OF THINGS WHEN YOU QUESTION THEM. I ADVISE PEOPLE TO NOT SWITCH TO STRAIGHTTALK. THEY WILL NOT GIVE ME ANOTHER NUMBER. THEY SWITCHED MY NUMBER WITHOUT ME KNOWING AND IT WAS PLAIN OUT CRUEL.!!!

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  9. heres the #every customer should have corparate miami 305 640 200 they speak english it will take a while don t give up i save 840 a year the co. does suck

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    1. THANK YOU!!!!!! OMG, I'm about to loose it with this company and i think i've went off on every phillipine employee there!

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    2. 305 640 2000 call them they might help

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    3. Yes, I just got off the phone with them. They fixed my problem in a matter of minunites after dealing with the "customer service" managers for 6 hours. I talked to a guy named Al. He told me he would have to call me back. 15 minunites later he called back to tell me that the problem was fixed and my money was deposited back into my account. Thanks Al :)

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  10. Wendi in South CarolinaJune 2, 2011 at 2:59 PM

    2 weeks, 10+ hours on the phone with customer service reps, 3 sim cards, 3 new numbers, $50 for plan and STILL HAVE NO WORKING PHONE. Every agent you deal with gives a different answer to the same question and yet nothing ever gets done...As soon as this plan is done with, assuming they ever credit it to a working number, I am done with Straight Talk. They should be called Shit Talk...

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    1. Been on the phone all day with straight talk customer service...NIGHTMARE! Everybody talks about :the process:......the process of getting a phone for one that does not work....I haye dealing with this company and I am contacting an attorney in Miami to handle the issue for me...I can't be without my cell phone for 2 weeks and I have the extended warranty. Then I will probably have problems getting the 22 days service on a new phone.....I am so ticked off, and the company will hear from my lawyer. Judy in Virginia

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  11. It is as difficult to understand the customer service in Miami as it is in the Phillipines. I have called them seven times over three weeks trying to get a phone activated. They want to give me 20 days "free" service for my trouble. Wow! Generous! I gues my time and inconvenience is not worth much

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    1. WOW! they only offered me 5 days. you're luckey.

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  12. From June 3 to June 10, I have talked to 12-16 representatives about my straighttalk telephone. They have sent me a total of 3 sim cards now(1st one was someone else card they sent me, the 2nd one was deactivated by a rep BEFORE it even reached me and the 3rd would not register at all. Now I have been waiting on another Sim card that was supposedly sent overnite and is is now the 3rd day. Those reps at straighttalk are full of shit and a bunch of bold face LIARS they need to employ people that ACTUAL know their job. I have lost $2600.00 dollars because of them and I have recorded all our conversations and took them to my lawyer and believe me they will pay restitution fees for this. It was their fault from the beginning to the end.

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  13. Rick M
    Thank you all for posting your problems. I know now I am screwed. Three weeks without my phone. Talked to 23 agents, lied to by 23 agents, spoke to Monica in Corporate office. She was calling me back in 2 hours. Never got that call so I had to call customer service again Spent 2 hours on the phone. finally got the girl to agree to transfer me to Monica and she was not there any more. I spent a total of 12 hours on the phone and was told I would get my new phone over in one day. After reading your comments I do not feel confident will ever see my phone. I will put my complaint in to the BBB, Consumer Affairs and Walmart for selling there product.Just remember, Please put in your phone *22890. I put it in my phone 57 times.

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  14. For 1 month I have been trying to get my phone replaced and as everyone else has said I have been getting the run around . They all tell you a different story and not one of them does what they say they are going to do. I hope that someone does file a law suit against them. I have never had such poor customer service in all my life.
    Does anyone know the number for the corporate office so that I can call there?? They will not give you a number to call anyone and it is really aggrevating.

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  15. I totally regret ever getting a phone wiht this company. You know something is terribly wrong when the corporate number is unlisted. The only number anyone will give you unfortunatly does not have any one the can speak or understand ENGLISH.

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  16. Straight talk is a bunch of bullshit. Ive been waiting since April for a refund and they keep giving me the run around I am so sick of straight talk. They are theives and non of them
    speak english. I am so angry right now!!! I have wasted so much of my life since April on the phone with these stupid people!!!!!!!!!

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  17. the worst service providers ever.They do a great job of taking peoples hard earned money and lieing.I had to send two defective phones back and i've been without one for a month.The reps and managers keep telling me another one is on the way but they can't provide me with a tracking number.I wouldn't advise anyone to get a straight talk phone

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  18. Bought a refurbished phone online a couple of weeks ago. Phone was defective (can only use on speaker) According to "Eileen" the only option is for her to send me a letter and me to send phone back. When they get the phone back I will be without a phone for 3-5 business days. So I'm reading this as I could be without a phone for weeks! Not happy and not happening!

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  19. I really wish I had read these comments prior to buying a straight talk phone. I purchased the most expensive smart phone because the monthly rate was so cheap and I thought what a deal? After 2 months of service my phone was cut off and the customer service people told me it was because I was using data on my UNLIMITED plan. Wtf? They refused to ever reactivate the phone and gave me the address to send it back to in miami, fl for a refund and partial refund for unused service card. Well its been a month and still no check. I can't get anyone to give me a number where I can talk to someone in america where I actualy sent the phone to. What kind of company is this? And why is wal mart pushing their products? I think they hold responsibility as well. If anyone has that number please let me know and if anyone is considering buying a straight talk phone, run away while you can or else you'll be out $320.50 like me. If i could at least get the phone back I could sell it on ebay or something and at least get some of my money back. What a joke. These people are robbing people blind and someone needs to file a lawsuit against them and wal mart. If anyone does, please email me at [email protected] and ill definetly join.

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    1. Please call (305)640-2000... This is the number to the corperate office in Miami FL... You actually get to speak to someone who speakes english... What has took us over a month to get solved only took 10 minutes after calling this number... Please complain to the person in which you are able to speak with about the rudeness of the straight talk reps... Hope this is helpful to you! Good Luck!

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    2. I have been reading all the complaints on here about Straight Talk, I have been talking to these non speaking reps all day and have not gotten anywhere with them. Bought a straight talk phone was broken, returned it, sent us another one, just bought a card to activate, it and after 2hrs of using my prepaid phone card, they say it will take 24hrs to activate my sons phone. Please, you people in corporate, need to get your act together, and english speaking people for the U.S not from Asia, or any other country that we can't understand.. going to report them to BBB for sure. Rip of shit phone company they are for sure.Anyways, all these cell phone companys are so full of crap, it is unreal, they way they treat their customers, but Straight Talk is the worse. I bet Corporate doesn't even read all these complaints, they ignore them, we just do it get our frustration out....the end

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  20. let me tell you what! i bought the e71 from straight talk i have had it since february 2nd of 2010 and since then i have had nothing but fkn problems with it! i called everyday for like 2 weeks and today i finally gave up! screw straight talk! im done with them, i would rather have a contract for 2 years then deal with these people who can't even speak english! DONT BUY A STRAIGHT TALK PHONE! mine cost me 250.00 and it is junk!

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  21. If I had half the time and if this company was worth my trouble I would file a lawsuit, but they're not worth it.. I've spent 2 hours on the phone with Tech Support and I have to send my old phone in before I can get my replacement!? Considering the comments on here they're going to give me my new phone before I give them the old one.. I have had 2 phones in less then a year, buying them out of my own pocket... I'm about to have my 3rd one and I will not be a repeat customer... EVER! I don't recommend this service to anyone... EVER!

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  22. This company is terrible. While I do save money, plan on spending about 8-9 hours a year yelling at phone support and replacing defective phones.

    Here is a number to reach management (whatever that means) in the Philippines: 866-277-4089

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  23. I totally agree with all the comments about straight talk, THEY ARE A JOKE..... My husband has lost minutes for the past 3 months, out of 1000 minutes he has used 811 and they shut his phone off telling him he used all his minutes... Also a real funny thing is a friend used the $45.00 unlimited card and they also shut his phone off saying he was out of minutes, now tell us how that happens... And yes there really is a phone number for Miami, Fl with n american speaking person, it is (605) 640-2000. When you go back to walmart to complain they are sick of the complains as well, i think they should file a lawsuit against STRAIGHT TALK as well.

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    1. I just called the number you have in your posting and I got a recording stating that that number is no longer a working number....FYI

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    2. because it is 305 640 2000

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  24. I HATE STRAIGHT TALK WIRELESS PHONE .....I HAVE BEEN WAITING FOR MONTH AND HALF FOR MY REFUND THEY THE WORST COMPANY EVER.....EVERYONE PLEASE DO NOT BUY STRAIGHT TALK PHONE THE PRICE SOUNDS GOOD YES, BUT THE CUSTOMER SERVICE ARE THE WORST THAT I HAVE DEALT WITH EVER...YOU WILL HAVE REPEAT THINGS OVER AND OVER AGAIN....I PURCHASE THE SMART PHONE WHICH WAS 199.98 AND I DID WANT THEY ASK ME TO DO I GOT MY TRACKING NUMBER AND CALLED THEM GAVE IT TO THEM AND HOW THEY HAVE NO RECORDS OF MY CALLS MUCH LESS MY TRACKING NUMBER I HAVE MOVE SINCE THEN BUT I SAW IT WAS SIGNED FOR IT ON UPS WEBSITE AND SO I WAITED AND THEN NOW I DON'T KNOW WHERE IT IS BUT I DID HAVE MY SIMS AND SERIAL NUMBER...YESTERDAY I WAS TOLD I WAS GOING TO HAVE TO WAIT ANOTHER MONTH FOR MY REFUND.....I HATE STRAIGHT TALK PLEASE DON'T PURCHASE A PHONE FROM THEM ITS NOT WORTH THE HEARTACHE!

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  25. I have had my phone not working do to an error from a non US citizen sending my # to ATT instead of Verizon. And for 7 days they all say it will be fixed in 24 hours. 7 days later I called back and they said it will be turned on in 24 hours. The customer service is "HORRIBLE" THEY DON'T KNOW ANYTHING, they cant do anything, congratulations straight talk, you employed a bunch of idiots from over seas, that couldn't fight there way out of a wet paper bag. They are a bunch of mental midgets. You want real educated employees, employ americans. My phone is still not working

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  26. They SUCK, STRAIGHT TALK, I WILL TALK BAD ABOUT YOU FOR LIFE!!! UNDERSTAND THAT YOU IDIOTS. YOU SUUUUUUUUUUUUUCK!!!!!!!!!! HEY CEO I HAVE SOMETHING TO SAY TO YOU, " YOU SUUUUUUUUUUUUUUUUUUUUCK"!!!!!

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  27. Just got my second replacement phone..witch is a piece of crap too..I have spent I don't know how many hours on the phone with them..Every time you call , you have to explain the same story over again and again..I'm so done with Straight Talk..They really do SUCK!

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  28. I called the 800-876-5753 number and had nothing but problems for over a week. Then I finally found the 305-640-2000 number and talked to the Executive Resolution Department, and had a new phone sent to me within 15 minutes. They even sent me the phone first and allowed me to send my defective one back after I received my new one! The woman I talked to gave me the ticket number, sent me an e-mail WHILE WE WERE TALKING with her information so I could get directly back to her, and did everything I would have expected from a normal customer service number.

    While yes, in general TracPhone is kinda horrible in their service department, if you can get to the right people (and can stay polite despite your previous interactions with other representatives), they actually do really help.

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