Sears Corporate Office Headquarters HQ

823 comments
Sears Corporate Office Headquarters HQ

Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179 USA
Corporate Phone Number: 1-847-286-2500
Corporate Fax Number: 1-847-286-8351
Corporate Email: [email protected]
Sears Email Form
Corporate Stock Symbol: SHLD

Sears is famous for Sears Retail Stores. The retailer's stores include Sears, K-Mart and Lands End. Sears is one of the premier retailers in the USA. Sears' main competitor is Wal-Mart. Sear's toll-free customer service number is 1-800-469-4663. The company does encourage users to use their technical support system and help forums on their website.

Sears Headquarters and Corporate offices are located in the USA. Sears moved from the iconic Sears Tower in Chicago to Hoffman Estates, Illinois in 1992.


Sears Photos Of Corporate Offices

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823 comments:

  1. IN MARCH OF 2007 I BOUGHT A CRAFTMAN GARDEN TRACTOR MODEL 917.28746 #11066B001061
    I WAS TOLD BY THE SALES MAN OF AN EXTENDED WARENTY
    OF 4 YEARS
    HE TOLD ME I WILL GET A LETTER FROM SEARS WHEN IT IS TIME TO RENEW EXTENDED WARENTY
    SO I BOUGHT IT IT WAS NOT CHEAP BUT IS WAS PEICE OF MIND
    WELL THE MOWER JUST BROKE DOWN
    I FIND OUT THERE IS NO 4 YEAR WARENTY JUST A THREE
    AND YOU DONT SEND OUT A LETTER WHEN IT IS GETTING READY TO RUN OUT
    SO THE WARENTY RAN OUT LAST MARCH NOT THIS MARCH
    AND THERE IS NO WAY OF EXSTENDING IT
    DO YOUR SALES MEN LIE TO MAKE A SALE NOW I AM STUCK WITH TALL GRASS BROKEN MOWER NO WARENTY
    I HAVE WASHING MASHINS FROM SEARS POWER WASHERS PUSH BEHINDS MOWERS HOT WATER HEATERS LEAF BLOWERS TRIMMERS
    TVS BLUE RAYS AND ALOT OF OTHER THINGS FROM SEARS
    EVERYTHING I HAVE EXSTENDED WARENTYS ON I GET THESE LETTERS TELLING ME THEY ARE ABOUT TO EXPIRE
    BUT NOT MY RIDING LAWN MOWER
    IS THIS HOW IT IS GOING TO BE
    I CAN TAKE MY MONEY ELSE WHERE IF SOMTHING IS NOT DONE

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  2. I order a bed a week before move-in day to be delivered on move-in day. The morning of move in day Sear calls and says them bed is not in stock but will be available in a week. So here I am without a bed in my new apartment. I called customer service and to to someone in some third world country with an accent that I can't understand. This is Sears an American company? Its really gone down the tubes~!
    Horrible!

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  3. I ordered a washer and dryer online, I had to return the original dryer as it was the wrong one, the 2nd delivery a Fail again, they brought the right dryer but not side ventilated. the 3rd time was not a charm.... I had to purchase another dryer 600.00 dollars, and a side ventilation kit for 50.00 and then when the delivery came it was NOT right side ventilated.... they took back the dryer yet again and told me how sorry they were that the right ventilation would be completed with the manufacture.... However this morning, at 7am with a delivery time of 10am the delivery manager called and said that this 2nd dryer (4th delivery) was wrong and the manufacture and this model do not have side ventilation capabilities. So 2 weeks from the original order 4 deliveries down and I still have NO DRYER. But have paid for 2 dryers now! I have spoken to countless employees and managers and all of them tell me something different... it doesn’t look like the 5th delivery is going to happen!
    If you experience something like this, there is NO one to call even at corporate that can truly help you!

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  4. I ordered a washer and dryer online, I had to return the original dryer as it was the wrong one, the 2nd delivery a Fail again, they brought the right dryer but not side ventilated. the 3rd time was not a charm.... I had to purchase another dryer 600.00 dollars, and a side ventilation kit for 50.00 and then when the delivery came it was NOT right side ventilated.... they took back the dryer yet again and told me how sorry they were that the right ventilation would be completed with the manufacture.... However this morning, at 7am with a delivery time of 10am the delivery manager called and said that this 2nd dryer (4th delivery) was wrong and the manufacture and this model do not have side ventilation capabilities. So 2 weeks from the original order 4 deliveries down and I still have NO DRYER. But have paid for 2 dryers now! I have spoken to countless employees and managers and all of them tell me something different... it doesn’t look like the 5th delivery is going to happen!
    If you experience something like this, there is NO one to call even at corporate that can truly help you!

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  5. Sears is horrible.They do not value customers and do not valid their warranty. TAKE YOUR MONEY ELSE WHERE!

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  6. I went into the automotive dept. today and was treated like I had leprosy by a stupid kid named Josh Peters......god help anyone having to deal with that high school dropout.....

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  7. Waited 12 hours for a technician to show up. No show!!! called for a manager, and they said they did not have managers or supervisors!! Nice answer, wish I could say that at work!!

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  8. June 12 placed two orders online. Email verification comes and has me picking up in a store halfway across the country - I live in midwest - order to be picked up in NJ! Call to change store and am told there is a charge! I tell him to cancel the order. He tells me this is their policy, etc. etc. I ask to speak to the supervisor. He puts me on hold and never comes back - I get the greeting recording. I called back and get someone who checks and sees the orders were NOT cancelled. Since this person was halfway decent, she cancelled the orders and placed one order over the phone for me. Within the hour I get an email saying my orders in NJ are ready for pickup! I call AGAIN, give them BOTH order numbers and am told to call the NJ store myself! Are you kidding me? She changed her mind and made the call while putting me on hold, came back and told me she cancelled the order. I said BOTH orders, right? Silence. "You wanted to cancel both orders?" YES! Just like I said when I first called and gave you the order numberSS. She put me on hold AGAIN and called the store AGAIN, came back and told me both were cancelled and the store would call to let me know they'd cancelled them. They never did. I never received any emails saying any orders had been cancelled either as I requested. So then we went to the store to pick up the order. The first person we talked to in customer service had idea about online orders and pickups and hemmed and hawed. Finally brought up someone who did. She brought out the crate and it was damaged on one side. I asked about that and was told that it happens in the warehouse - no worries - everything is protected inside. We put two together and noticed the frames were bent. Upon inspecting the frames of the remaining 4 chairs, they were ALL bent! I have NEVER experienced such a nightmare as this purchase has been. I am returning the chairs - no idea what to expect. I am going to bring home 6 new chairs - against my better judgement - after inspecting them at the store. Need I say my shopping days at KMart and Sears have come to an end? By the way, no apologies during all of this.

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  9. Watch out when you schedule your repairs with Sears. They are the most incompetent, disorganized and most unhelpful group of people I ever had to deal with from their schedulers all the way up to consumer relations department. We had bought 5 appliances through Sears and so far everything was working great. We began having a little trouble with the icemaker on our Whirlpool refrigerator. I called the Sears repair center at 800-424-2047. They sheduled an appointment for me on Monday 6/27/2011 and asked me to be home between 8:00am-12:00. I was home and waited and waited but no technician showed up or even called. 6 calls later to the repair center line even after a supervisor said he would call us back with details no repairman showed.(Still waiting his call back) They said they overbooked repairs and we were just out of luck. They did say they could reschedule for another day. This is after I took the day off work waiting for the "no show" repairmen. I finally talked to Bryce at Sears corporate consumer line who was as helpful as my broken icemaker. He told me that the "IT" specialist where to blame and that I was one of a hundred customers disserviced by their computer system. I held up my end by scheduling an appointment, taking the day off work, being home for the window provided by sears repair center and to be told "Oh well there is nothing we can do about it". Bryce from consumer relations (who couldn't provide his last name for security purposes) couldn't provide me with any real excuse why this happened and no solution. All he said was Sears doesn't reimburse for our any inconvenience. Sears might want to look into who answers phones for the Consumer relations department. So when you buy 5 appliances from Sears you can take them home but when you have a problem with any of them your on your own... VERY POOR SERVICE. Sincerely GMB and RSk

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  10. Just brought back a 1 year old Sears Craftsman lawnmower with a blown hole through the engine. The first people I brought it to, acted like they could careless. They told me to fill out a slip, wait a week, and they would determine if it would be covered under a warranty. Well, 7 days and just received a call that they said it was little low on oil, and thats what caused the engine to literally explode. They would not cover the warranty. When I said I intend to file a legal claim, the MANAGER said "Well, that's your right,like everyone else. Is there anything else I can do for you today?" Are you kidding me? They are incompetent morons!

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  11. Made an appointment with Sears to fix my dryer. They stated they couldn't be here for two weeks. They were suppose to come today and they called last night saying they have no technician available in my area to come on my appointment day. So I had to schedule another appointment and guess what they can't come for 2 weeks again. Why bother buying a warranty when they can't even come to fix your appliance.

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  12. Sears SUCKS. They hide behind "polocies and procedures" when they make a mistake. They take no immdicate action to try to retain the customer and make they whole again. I won't buy a tootbrush from them ever agaib. Take your money to a retail giant who will appreciate it and you as a customer.

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  13. OH YAAAY I FOUND A COMPLAINT SITE HERE ABOUT SEARS!! GOODIE, HERE IS MINES, I MADE A APPOINTMENT FOR JULY 11TH FOR A TECH MAN TO COME TO MY HOME TO INSTALL A RUBBER GASKET FOR MY FREEZER AND REFRIGERATOR, WELL, THE PARTS CAME IN THRU UPS, WHICH IS GOOD, BUT MY GRIPE WITH SEARS 1800-CALL SEARS SERVICE CENTER IS THAT THEY PURPOSLY BEHIND MY DAMN BACK CHANGE MY TIME SCHEDULE WITHOUT MY ACKNOWLEDGEMENTS!! MY WAITING TIME FOR THE TECH TO COME TO MY HOME I MADE IS FROM 8-12NOON, NOW I CALL THE 1800- TO CONFIRM THAT ITS STILL THE SAME TIME, THEY TOLD ME OH NO ITS FROM 1-5PM FOR THE TECH TO COME TO MY HOME!!! IM PISSED OFF WITH SEARS CALL CENTER, THEY PURPOSLY CHANGE MY DAMN SCHEDULE BEHIND MY BACK AND DONT EVEN TELL ME!!!! PLUS, I GOTTA COOK SUPPER AROUND 5PM, ITS A PAIN TO HAVE A STRANGE DUDE AT MY HOUSE PUTTING ON THE RUBBER GASKETS TO MY REFRIGERATOR DOORS WHILE IM COOKING FOR 3 PEOPLE IN MY HOME!! NOW I CANNOT COOK, I HAVE TO COOK LATER WHILE STUPID SEARS SCREWS UP MY MORNING SCHEDULE AND SECRETLY PUT ME DOWN FOR THAT DAMN 1-5PM, WHICH I DIDNT AGREE TO!!!!! AND PLUS THERE IS MORE COMPLAINTS IM HOPPING MAD AT THE CALL CENTER AGAIN .. OF THEM DOING THIS TO ME AGAIN BY CANCELLING MY PRIOR APPOINTMENT I MADE FOR MAINTENENCE CHECK TO CHECK FOR ME AS TO WHY MY ENTIRE REFRIGERATOR IS SWEATING ON THE SIDE PANELS!!?? THEY CANCELLED THAT APPOINTMENT WITHOUT MY CONSENT!!!! IM TICKED OFF WITH SEARS, I HATE THEM CALL CENTERS!!!!!!!!!!my name is Marty and in Hawaii.

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  14. Sears YOU are the worse. Bought a Nordic track treadmill from you.Had it delivered and set up by you.Low and behold they plugged it in and doesnt even light up.So then I was told would have to wait another week for another one.So since someone on your end cancelled my delivery for the second one I had to reorder another on a different creditcard since the refund takes up to 10 days to clear.Which is BS in itself.So now week 2 and the new one arrives,out of box and completely damaged.So now I have 2 treadmill purchases on 2 different creditcards and no credit and Sears cannot offer me any help whatso ever.Did not even offer to compensate for my wasted weekends waiting for them and the hassle of numerous phone calls being tossed around by one inexperienced idiot after another.I will never buy from Sears ever again and after talking to others its seeems they have had the same experiences.You really need to work on your customer service.

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  15. I purchased a mattress from Sears last week Sunday July 3. According to the sales person, it would be available for delivery on Friday July 8. My wife and I both work, so we opted for delivery on Saturday July 9, which was an extra $10. I recieved phone calls about the delivery date (Saturday July 9) and time (1:45-3:45) prior to the delivery. After waiting all day for the delivery, I called customer service @ 4:20 wondering where the delivery people were. Customer service didn't even know that I had an order and was expecting a delivery. This was a purchase of $1000+ and they can't even find it or have any information for me. After being on hold for about an hour, talking to Mark, Neil, Jacob, and multiple others that I can't remember the names of (thought of starting a list), I was told Tuesday July 12 for the delivery. I took off of work (now I am losing money, as well as what I have paid for the bed) and an hour into the delivery time I called to find out what was going on. Well to my surprise, it was teh same story again, don't know about the delivery, no cortesy call, nothing that would inform me that they would not be coming. Agian, we will be trying later this week for the delivery. Sears, as a corporation you SUCK, your customer service is a JOKE, I will never recommend anyone to purchase a product form your store unless they can carry it out the door and pray that they don't have deal with teh idiots in your customer service department. Take some advice from me, if you what to but a large ticket item and have it ddelivered, DO NOT got to Sears!!!

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  16. I bought a Kenmore front load washer. This was nine years ago. It still works well. I now want to buy a dryer to "stack" on top. After spending two hours in the hellish Sears phone prompt system being rerouted over & over & over & over to "someone who might be able" to help me, I was finally informed that Kenmore/Sears no longer makes a dryer which fits on top of my washer.
    Sooo now what am I supposed to do? The problem is that Sears thinks of themselves ONLY. Now, it's my turn. I will never buy from Sears again. Although I'm sure they know that the odds are stacked against the"consumer" no matter who we buy from.
    P.S. "Thanks" for calling me a "consumer". You might as well call me a locust.

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  17. SEARS IN CROSS COUNTY IS THE WORST, BAD, BAD, BAD CUSTOMER SERVICE. THEY HAVE NO RESPECT WHATS SO EVER. TAKE YOUR MONEY SOMEWHERE ELSE. YOU WOULD THINK THAT THE TOP EXECUTIVES AT OF SEARS WILL READ ALL THE BAD COMMENTS AND DO SOMETHING ABOUT IT, BUT NO!! I GUESS WE SHOULD ALL WRITE SOMETHING EVERYDAY UNTIL THEY DEAL WITH THEIR EXTREMELY BAD CUSTOMER AND ATTITUDES.

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  18. On July 14th, I purchased 4 new tires at Sears Tires. TJ the rep. viewed the computer and indicated the size of the tires needed for my civic. It took 2hrs to install the tires 205/55R16. On my way home, my wife and I heard the tires grinding on the frame of my car. My wife called TJ and TJ said to bring it back the following day.

    On July 15th, I returned with the car to switch out the right tires. He test drove the car and found that the tires were too big for the vehicle. He looked in the book and said it needed 205/45/R16 instead. He then told me that I needed to pay an extra $150 for the other tires.

    I explained to him that I would have never bought the tires if I had known it would cost $150 more. I asked to speak with the store manager.

    TJ pointed to the Bobbie the assistant manager and I walked up to him. I explained to him the circumstances and that the it was not my error in the installation. He said that he could not exchange the tires for the same price. I told him that I had spent 2hrs yesterday and 2 hours today at the store and I had to ask my wife to pick me up with another vehicle to accommodate the mistake that the company made. I explained to him that the other 4 tires that was uninstalled was at my home and that I would have to go back home and get them. I told him I live 25 mins. away. He said, "that's not too far." Wow, how considerate, right?

    I told him that I have spent a lot of time and gas and now he's asking me to come back again to install the old tires. He said, "I'm surprised that they did not test the car before you left yesterday to make sure that it fit properly."

    I said, "Isn't that Sears protocol to test the vehicle before giving it to the owner after installing new tires?" He said "Yes, but I was not here yesterday." I replied, "it's your company so you should take responsibility for it." He said, "I agree." Bobbie also said that, "I don't see the tire that he installed as a choice in the computer. I don't see where he got it from." I said, "He said he got in the computer yesterday."

    In conclusion, Sears in Mesquite, Texas installed the wrong set of tires on my vehicle. They did not test the vehicle after installing it. Sears put my family and I in harms way and they are not willing to make mends for their errors. They are requiring me to pay an extra $150 after all the inconvenience, time, money, gas, and energy exhausted for their blunder. It's a small amount to pay but it's the principle. I am now awaiting the store manager's response.
    I will post the results of this dilemma as soon as a resolution is in place. As for now, AVOID Sear's Tire Company.

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  19. Too bad for me that I didn't read this prior to my purchaseof a gas range. I seam to be the victim of the same poor service, lack of communication to me and within Sears, failure to deliver, time changes and damaged merchandise. Lucky for me that after a week of this, when the delivery was attempted with no prior notification, I refused the order and canceled the purchase. I guess word has not gotten to Sears, which has outsourced their customer service, that there are other places eager to have our dollars.

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  20. I was in Sears today at the east Cobb location in Ga. Was looking for a birthday card for my Brother in law which was right next to the Pharmacy. I hear a woman and the pharmacist talking about the President in the most vile language I have heard in a long time and this is the south. I shamed the woman and told the pharmacist I would be reporting her to the manager which I did. Turns out she was not even an employee of Sears. They bring in outside people to run the pharmacy so now I will be contacting the headquarters. How unprofessional and classless can you get? Just disgusting.

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  21. Oh my God, I had no idea the large scale of unhappy customers with Sears in its entirely. I join the club, had one of the worst experiences with them, eventhough, this is the second nightmare, which was almost a matter of life and death between and elderly woman being jerked around due to her oven no working and being on a limited diet.......no show after no show.......really really bad

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  22. Where do I begin!! I called Sears home services and asked how much it would cost to have two window a/c units installed. I was quoted a price and thought it was a bit high. The woman (Valerie) told me to think about it and if I decided to call back, she would give me $30off.

    I thought about it and decided to use them. So I purchased the two units, called back, and asked for her. Just before she asked for my credit card number, she tells me that she has to charge me a $35 fee for parking restrictions and access to my complex. She said she didn't tell me before because she didn't know I lived in NY. Well this woman had already asked me where I was from and was told NY. She then said, and I quote "Oh, you guys are having a major heat wave up there". She then told me that her landlord in FL refused to upgrade her a/c because the law didn't mandate it. So telling me she didn't know I lived in NY was simply ridiculous.

    I then told her that there was no restricted parking where I lived. As a matter of fact, my neighborhood doesn't even have meters. It's free to park. I also told her that there is no special access needed for me building. All he needed to do was ring my bell and I would let him in. Well she could care less.

    Against my judgement, I made the purchase. Just before she got off the phone, she told me that I would receive a call from the installer btw 3pm and 6pm the day before and to call back if not. So that day, I called at 7pm when I had not heard from anyone. The girl said whomever I spoke to before did not know what they were talking about and that the installers make their calls btw 6pm and 9pm. So I waited. At 9:15pm, I called back and spoke to a third incompetent person. He put me on hold, came back and said they tried to contact me in the morning and noone answered. I told him noone called me on either of the two numbers I provided because I did not see that they had. Furthermore, if someone had called, wouldn't they have left a message?? Give me a break. He then supposedly tried calling the installer himself and said he got no answer. He then gave me the number and said, maybe you can try calling him at some point. Gee, I didn't know I was supposed to do their job for them!! I told him that someone needed to call me and he said he put a note for the guy to call me in the morninig. Never happened. And guess what? The number he gave me didn't work anyway. BIG SHOCKER!

    I filled out the feedback form as soon as I got off the phone and explained my issue. This morning I see an email and the customer solution rep is going on and on about how my home delivery takes 24-48 hours. REALLY?? She never addressed my installment issue and my problem had nothing to do with home delivery. She obviously didn't read my email. Instead she sent me a standard generic email. I guess that's how much they care!

    Well today around 11:30am I called again. This time to the corporate office. The girl tells me home service takes their own complaints. I told her that I am pissed and did not plan to call them again. So she called them and connected me. After about 15 minutes of holding, the rep tells me he will be at my house btw 12noon and 4pm. Never mind the fact that they were supposed to call me and ask what time I wanted them to come. Well I finally got my units installed. NEVER EVER AGAIN WITH SEARS. I'd rather melt in the summer heat first. I would not recommed them to anyone and if you are thinking about using them, don't waste your time. It's not worth the hassle and aggrevation. Do yourself a favor and go somewhere else.

    Becasue I spoke to so many people, I have to believe this is how they are taught to treat customers by Sears.

    Signed, Juvenia W. (an irritated and disappointed customer)

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  23. If everyone here would also follow up with a formal complaint to the Better Business Bureau I think maybe Sears would have to change the way they do business or close their doors.

    Watch out when you schedule your repairs with Sears. They are the most incompetent and most unhelpful group of people I have ever had to deal with from their schedulers all the way up to consumer relations department. We purchased 4 appliances from Sears 7 years ago and we also have the extended warranty (which we pay extra for). We began having trouble with the icemaker on our Whirlpool refrigerator. I called the Sears repair center at 800-469-4663. They scheduled an appointment for me on Friday 7/29/2011 and asked me to be home between 1:00 - 5:00. I received a call the day before to confirm my appointment, I also received a call on Friday at 4:00 to say they would be here after 5:00. I was home and waited and waited but no technician showed up or even called. I called to find out what time they would be here and was told that they overbooked repairs and would have to reschedule for another day. This is after I took the day off work waiting for the "no show" repairmen. I held up my end by scheduling an appointment, waiting two weeks, taking the day off work, being home for the window provided by sears repair center and to be told "Oh well there is nothing we can do about it". When you buy 4 appliances from Sears you can take them home but when you have a problem with them your on your own.

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  24. I placed a parts order over the phone with Sears and was told if I had any problems or concerns that I could change my order until they send me a confirmation email that the item was sent out already. I called Sears back a couple of hours after placing the order, after seeing that they were charging me 6 times more than the amount that they had it online at Amazon.com. The customer service rep. stated that once an order is placed, you can't change or cancel the order. They absolutely refused to stop my order or to match the price at Amazon.com as they stated they only price match with only fifteen companies but couldn't disclose which ones. I will never order from this scam company again and I'm in the process of looking to file a complaint with Consumer Affairs, the Attorney General's office and the Better Business Bureau!!! The only thing I got from one supervisor named Jim is that supposedly he would look into the call and see why the previous rep. named Jerry made the mistake of telling me that I could ever change the order and why he never told me that once you place an order and hang up, you're stuck. I WILL NEVER SHOP AT SEARS AGAIN AND NOR WOULD I RECOMMEND THEM TO MY WORSE ENEMY-KEEP YOUR BUSINESS AND GO ELSEWHERE!!!!!!!!!!

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  25. Sears customer service falls quite short on the "service" part. Unfortunately for me I already have the appliance & the extended warranty, so I have not choice buy to deal with these most incompetent people. I will never buy another appliance from Sears. Guess what Sears, you do have competitors! That's where I will be shopping next time! It sure is inconsiderate of you to think that my time is not valuable & that I can keep taking time off from work only to find that your repair man isn't going to show up! No wonder you're going broke! With service like this, no one wants to continue to do business with you.

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  26. Dear Sir or Madam,

    I recently purchased an item for a house warming for my son. After I made payment I realized that instead of using 2604 Boris Becker El Paso TX 79938, I used 2604 Oris Becker El Paso. The problem that I have is that no one within your office was able to assist me. I was told that once an order is placed there is no way to make any changes, which is a crock! I have had nothing but the run around for the past two days...I was told the first day to contact UPS and they were unable to even see the package. This morning I called the UPS store and I was told that there was nothing that could be done unless Sears (the sender) calls to make changes...this has been an unbelievable ordeal and from this point on I will NEVER place another order with your site, nor shop in your store. You can rest assured that every person that I run into I will tell of my experience and that would be a negative opinion. I know that I may be one shopper and you probably have hundreds of people in and out of your store but please be advised that for this day forward I WILL NOT order again.


    A very disappointed customer

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  27. Dear Sir or Madam,

    I recently purchased an item for a house warming gift (garage door opener) for my son. After I made payment I realized that instead of using Boris Becker El Paso TX 79938, I used 2604 Oris Becker El Paso. The problem that I have is that no one within your office was able to assist me. I was told that once an order is placed there is no way to make any changes, which is a crock! I have had nothing but the run around for the past two days...I was told the first day to contact UPS and they were unable to even see the package. This morning I called the UPS store and I was told that there was nothing that could be done unless Sears (the sender) calls to make changes...this has been an unbelievable ordeal and from this point on I will NEVER place another order with your site, nor shop in your store. You can rest assured that every person that I run into I will tell of my experience and that would be a negative opinion. I know that I may be one shopper and you probably have hundreds of people in and out of your store but please be advised that from this day forward I WILL NOT order for any Sears again!

    A very disappointed customer

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  28. We bought a brand new ac unit in oct of 2010 we bought the 5 year extended warrranty and signed the lemon law. We have had nothing but trouble since we got it. We have had fan motor replaced twice went with out heat for 3 weeks this past winter, and now our air went out on sunday they said someone would come tuesday and fix it then noone called or showed up. I called them back yesterday and the lady said we were in Southeast ga and we were in emergency zone due to the high temperatures and was suppose to have someone call us back in the next hour. I had to call them back and now its going to be the 23rd of August before they can come. Really? thats is 3 weeks I asked what are we suppose to do in the mean time!?! I want them to come get this unit and give me my money back... What is the use of extended warranty if ya cant get anyone to do anything when its 100 degrees plus outside and 102 in our home. My husband is totally disabled and our house is setup for him and this is very inconvenient and a child in school...guess gonnna have to have my lawyer get in touch!!!!

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  29. I just recently had a Sear service tech come out to assess my front load washer. I had to pay a 134.00 service fee. I was told by the Service tech that I needed to replace my washer's circuit board. One week later I received the ordered piece in the mail. To my surprise the replacement circuit had a malfunction the washer worked but the setting dial was off. Since the replacement piece was malfunctioning I decided to have the piece sent back with the Sear service tech. I was told I could reorder another part that worked through the Sears online service. About a week later I noticed I was charged $150.00 for the malfunctioning piece. I tried to resolve this problem by calling the Toll free number for assistance. Currently I have not heard back from anyone. I'm out of approximately $300.00. My washer is still broken.

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  30. I have just spent over an hour trying to get a straight answer from the service department at Sears. What a JOKE! I was trying to track the 2nd of 2 parts sent to me. Apparently, Sears has no idea what the tracking numbers are when they send out parts. For such a large company not to put in any tracking number is ridiculous.

    My 1st call was to Chicago, where the agent proceeded to tell me that since I didn’t have the 2nd part, I would have to reschedule my appointment. I asked for a supervisor, and got the answer, "all the supervisors are busy with other calls." No kidding, if they are so incompetent as not to put tracking numbers on orders sent out they should be having a flood of irate and inconvenienced customers wanting to speak with supervisors. She switched me to customer service (which happened to be in Arizona) although I had requested a corporate customer service number, which I was told they have none. Apparently they have no customer service either. Arizona transferred me to parts deparment which got disconnected after waiting 9 minutes. I called again, got Florida, after explaining my problem yet again, I got transferred to parts department in Arizona, who had no information for me either, transferred me back to Chicago. After I started to get upset because of all the run around, he said “I’m sorry, you’re breaking up”. One of the oldest tricks in the book is to fake interference on the phone. I asked again for Hawaii parts and he said he was texting someone to call me back. That was over an hour ago.

    The “NO SERVICE" service department at Sears SUCKS!!!!! I will definitely rethink about buying any other appliance from Sears with the service agreement protection, which means absolutely diddly squat to Sears. All they want is your money. I’d like to see a true Sears customer service representative contact me back (which I doubt will happen).
    It is now 5:00 HST and the 2nd box just was delivered by UPS; Shipped from Honolulu by UPS to a Honolulu address. RIDICULOUS!!!!!!!!!!!!! They could have easily called me to pick up the two parts or better yet, the service technician could have done it.

    This is your wake up call, Sears. Improve your customer service before you lose all your customers!

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  31. Just want to inform you and hopefully get some feedback as I don’t think that something like this is acceptable.
    I purchased an ELECTROLUX ICON dishwasher and Microwave. They both have had issues from day one and every time I call Sears they are unable to repair and then when I ask to have the units replaced. I am told in a more or less way nice way “ YOU GOT TO BE OUT OF YOUR MIND IF WE’RE GOING TO REPLACE “. But, I guess that after they reviewed all the calls that I have made they decide to approve.
    Here is my dilemma. The first micro wave that I received with a broken fan was replaced and the second one is going to be replaced by Electrolux. The first dishwasher the “ SEARS “ installer could not open the door of the dishwasher so that was replaced. Now the dishwasher circuits’ boards are not working as should be and were replaced and still doing the same. So, the ‘SEARS’ tech came out a ‘THIRD ‘ time and he mentioned that he could continue to replace the same parts and hopefully one will work or I could ask to have the unit replaced. So, I opt to have the unit replaced and now I’m being told that another tech has to come to my house to confirm what the one that came to my house 3 times to resolve the issue said. I asked why another one has to come out when it could not be fix the 3 time that he was at the house.
    Because I told the tech that I refused work the 3rd time and I told her what was I supposed to do when the tech is telling me that there is no other electrical units to exchange except for the same one that were just changed. So, I said to him then let’s replace the unit since I cannot be taking more afternoons off to have someone tell me that we are going to do a trial and error and guessing repair.

    This has been my first issue with Sears. I have always recommend folks to go to Sears for the appliances but after this humiliation I really don’t see that happening.

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  32. When I purchased a dehumidifier, I purchased the extended warranty agreement because the dehumidifier is heavy and I would need in-home service on it. I am 70 years old and cannot cart such a heavy piece of equipment around. The salesman assured me that if I purchased the protection, in-home repair could be arranged. So, I did. When I try to call to arrange this, after a lot of button pushing, I am shoved into a recorded message that asks me to cart the dehumidifier to a repair center. That is exactly when I wished to avoid by buying the extended warranty. Sears is cutting costs so much that they cannot afford a human being to answer the phone?

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  33. I purchased a Nordic Track elliptical trainer from Sears nearly 7 weeks ago and still don't have a working piece of equipment. The first one they delivered after a 3 week wait was already assembled and appeared to be someone else's reject. It was broken, damaged and warped. When the installer arrived two days later he recommended I refuse to accept it. I had already decided that myself but appreciated his honesty. By the way, Sears didn't tell me when I purchased the elliptical that a second visit was required for installation. Instead the sales clerk told me that the delivery men would have it all set up and ready to go. Lie number 1.

    I can't apply the word "honesty" to anything from Sears. I called them that day to get them to send another unit which they agreed to do in another 2 weeks. I asked for a Saturday installation and they set me up for the Saturday afterwards. I was to be called the Friday evening before to give me the time. No one called that evening so I called Sears and found out that the installation order had never been put into the system. The person I spoke with assured me he put it in and that someone would call me early Saturday morning to give me the time.

    You guessed it. No one called me Saturday morning. I called Sears again and was told that it takes 24 hours for an order to get into the system but the guy gave me two phone numbers to call immediately to the installation company. I called both and they were both the same Sears office that was only open Monday through Friday. That certainly didn't help me on Saturday. I called Sears back and got the guy I talked with the night before. He said he'd see if he could get someone to help but he couldn't. I then asked to speak with his supervisor who was very nice and said she'd get someone for me and call me back. She did call back but to say that there was nothing she could do but that someone would call me on Monday.

    No one called me on Monday so I called Sears again. They thought the installation was supposed to happen on Monday. Someone finally tried to really help. I asked for installation on Friday afternoon as I work full time but was going to be off that afternoon. I was assured that the installation would happen Friday afternoon. Guess what? It didn't. I got a call from the installation company telling me they couldn't install it until the following Wednesday. Okay, this is almost 7 weeks after I purchased the elliptical. I had also asked Sears if the charge would hit my credit card before the new one was delivered and installed. They assured me it wouldn't but of course it did. So, I've been billed before I ever received a working elliptical.

    My elliptical is supposed to be installed tomorrow evening. Quite frankly I expect it to be damaged in some way and to not work. I have no trust in Sears or any of their products.

    My take on this experience is that Sears customer service staff will lie and say anything to get the customer off the line. They're very poorly trained and haven't a clue how to do their jobs. Either that or they absolutely don't care. Sears is an incredibly poor outfit to have to deal with. I will never buy anything else from Sears. I feel I've had to expend so much of my time trying to fix their sloppy, dishonest customer service that it isn't worth anything they have. I will tell as many people as I can about this abominable experience with Sears. They deserve to go out of business and I hope they do.

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  34. sounds great looking at all the comments from angry customers ... anyways i was on sears.com today and found a tool set i wanted that was an EXCLUSIVE ONLINE only ONEDAY SALE EXTRA% off ya ya 385pc tool set AND tool box sears not refused to honor the add never even bothered to offer a compromise to the situation wow what a great store ...no wonder they had to sell the tower huh ?

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  35. sears needs to stand behind thier advertisements and spend a little more money on some PROOF READERS

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  36. MS. I HATE SEARSAugust 11, 2011 at 2:46 PM

    Sears is the worst. I really valued its work for many years, but now since I have visited the same Sears auto four times for the same issue and still is dissatisfied - I am just beyond any good to say about Sears. Now I called some corporate number and the woman had no idea where to transfer me to.. She wanted to transfer me to the same store I was complaining about. What is the sense of calling the corporate office. Anyhow, she connected me to an area that had nothing to do with my issue - go figure. I ended up calling back to the store I am complaining about, and although I told them it is sad that I have visited the same auto shop four times and did not want to go back to the same store, the manager ask if I would please bring it back to them a fifth time. I said yes, but really do not think I am going back. It wears you out (time, gas, no peace of mind...) It takes at least forty-five minutes to drive there to be disappointed again. I paid close to $1000.00 for disappointing work with my vehicle, still unhappy and they want me to drive back to the same losers... Sears brag about satisfying its customers (UNTRUE, VERY UNTRUE... THEY REALLY SHOULD GO OUT OF BUSINESS...)

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  37. I am done with you Sears, Kmart & any other company you are associated with. In years past you were a reliable national chain that prided themselves on customer loyalty. Today you do't know the meaning of customer service. You have not stood behind your installation of a dryer. I purchased an inferior quality leaf blower & now it's being held hostage at the repair center in Melville, more than likely until the warranty is up. Why doesn't your office understand there's no customer service department without customers. Home Depot I'm sticking with you. Facebook friends, I'm posting this every day.

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  38. On 08/07/2011 i bought Xbox 360. i told by a cashier that i can return in 30 days. i change my mind to by play station. i went their to exchange xbox360. they charge me 15% restocking fee to return that xbox. i lost $200 without buying anything... i call corporate for help. she hang up on me. no customer service. and manager in sears 01248 she doesn`t knw how to do customer service. come on sears corporation do sumthing otherwise no one will be their in sears i am not going anymore to sears to loose my money.

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  39. I would like to say I am surprised by the number of negative comments but sadly I am not after being treated much the same way. A technician ordered a part for a refer I bought at sears while he was at my home; I paid for it with my credit card, his time and the part. After he left I looked the part up online....on sears own website it was $40 cheaper! I searched further and found a parts place with free shipping and the part was $90 cheaper! I called sears to stop the order and issue a refund. I was told they would not and to take the part to a store when it arrived..well that is when the runaround truly started. I won't bore you with the details, 3 stores visited, numerous calls and guess what STILL NO REFUND. I had to wait until today to have the credit card issue a refund. Let them hassle with it...I WILL NOT EVER PURCHASE ANOTHER ITEM FROM SEARS OR ANY OF ITS HOLDINGS. Good luck in this economy.

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  40. i need help bad,,,
    2 salesmen came to my house about a roof,,,,they gave their sale pitch and said it`s a very fair price,,,,when i saw the estimate i had heart failure,,,,,
    my roof is 900 sq. ft. they want $10,565.00,,i said no way ,i even told them i`m 100% disabled but they said sears is the best you will ever get,,,next thing you know the paper work came out and i`m signing my life away,,,
    i have been sick ever since,,,
    no materials were bought and a color was never agreed to for shingles,,
    can i get out of contract,,,
    they should have realized i could not pay such a high price,,
    please help ,,,,
    this letter must go to corporate
    thank you
    [email protected]

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  41. Four weeks ago I spent $8500.00 for a new central air unit. It is 84 degrees in my house and has been since it was installed. I could not get anyone to return my calls, so I called the corporate office and made a claim. The service tech came to my house & said the unit is working fine. I had another company come out to check it & was told we're getting no air flow. Where's the good service that Sears was known for? I want my money back!! This is an outrage.

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  42. THE WORST CUSTOMER SERVICE I EVER HAD TO DEAL WITH. WHY DO WE NEED TO CALL THE PHILIPINES TO GET SERVICE DONE IN THE USA?? THEY DONT UNDERSTAND ANYTHING AND THEY HANG UP ON YOU TOO MANY TIMES. I HAVE BEEN WAITING TO FIX MY OVEN OVER A MONTH NOW AND THEY ARE USELESS. YOU CALL THSI WARRANTY?? TAKE YOUR BUSINESS ELSEWHERE AND DONT PURCHASE ANYTHING FROM SEARS! BEWARE!!!

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  43. Horror story after horror story. I was about to put my horror story here and realized 'why?' Sears doesn't care, they will ignore my complaint here as they have ignored my other complaints (yes, unfortunately more than one).... All in all I have learned my lesson... I feel about sears as sears feels about me... good riddance, I will be happy to never see you again!

    Deb G - Concord NH

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