Paypal Corporate Office Headquarters HQ

Paypal USA Corporate Office Headquarters HQ
Address:
2211 North First Street
San Jose, CA 95131
Corporate Phone Number: 1-402-935-2258
Fax Number: 1-650-251-1101
Email Address:info@paypal.com
Paypal - Ebay on Google Finance



Paypal is famous for payments using the internet for both Ebay and eCommerce sites . Paypal is the largest internet payment system in the USA. Paypal's main competitor is Visa  and the Mastercard.

Paypal's toll-free customer service number is 1-888-221-1161. The company does encourage users to use their technical support system and help forums on their website.




105 comments:

  1. Located in CA but NE area code... hide much?

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  2. paypal F#%&*%g SUCKS

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    Replies
    1. I just got burned by Pay Pal...I am going on line to do as much damage as possible, and you are right phucking bas....rds.

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    2. Ebay and Paypal both SUCK. Their customer service is basically non existent. They make money on folks like us and take your money with no qualms about doing the right thing or being fair and running organizations that should be closed down. Paypal is as bad as Ebay, if not worse and they were started by the same people who have a "greedy" mentality.

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  3. Paypal representatives and paypal as a corporation are criminal at best. They have officially frozen an account of mine and refuse to tell me why it was limited, claiming, that information is proprietary and they don't share it with customers.
    They money is for an iPhone that I delivered and sold to a service, who paid me after receipt of the phone.
    How is this legal?

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    Replies
    1. That's what they did to me. They claimed if they told me why it would reveal trade secrets! I fu**ing HATE paypal!!!!!!

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    2. file with the attorney general and consumers affears

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    3. I agree! This is the same situation I am dealing with and they just don't care. Corporate greed that does not back 1 thing they say while you are on hold for hours trying to speak with a very unfriendly staff. I can only imagine why they are so unfriendly-all they handle are complaints from good people that are getting burned by paypal & other criminals.

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    4. Paypal made a mistake and I had big problem about withdraw my money, it delayed and after 1 month , spending lots of time and money to make phone calls and travel expenses the accused me of entering false information about my IBAN !! I tried to explain them it is impossible to enter wrong IBAN because paypal website will refuse to add my bank account but they didn't admit their mistakes, I asked to cover the damage that they screwed my business and they just sent me 10 Euro to my account!! Fucking assholes

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    5. Has anyone everyone tried getting a hold of the big cahoonas!! corporate or the front door or something? I cant seem to get past the lispy sqeaky voice fraudulent ones stealing from those big guys.

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    6. Just had a sleazy experience with their subsidiary - "Bill Me Later," that prevents you from contacting them while you're getting glitched on their application process. As a result, I ended up as someone making application while I was actually trying to prevent them from processing a glitched up application form. The problems in getting cooperation in trying to prevent any difficulties with an excellent credit history only increased with each effort. Sleazy company that appears to live up to the reputation I see their parent company - Pay Pal, has achieved with its customers.

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  4. I am a disabled vet living on a very fixed income. So when they put a freeze on my account for no reason, my wife and I had to go with out this XMAS. They refuse to give me any info to contact there corporate office. I will be letting the Department of Veterans Affairs, and strongly suggest the inform all veterans of thererefusal to help.

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    Replies
    1. Beware of Paypal. Stay away from this middle people... Just use your credit card, and if anything goes wrong, they will protect you.

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    2. There are forms to file a complaint on the State of California Dept. of Justice Office of the Attorney General.

      Delete
  5. I also had my account limited after selling a pair of sunglasses and a laptop. Both were delivered and positive feedback was left by both buyers. After calling paypal, they told me that their system said I was a fraud risk, and are holding my money for 180 days, then they will release my funds, and close my account. Then the guy on the phone said that I will not be able to use PayPal ever again. He never wanted to say what I did wrong. And I have been a buyer/seller on eBay for a few years, and have always used PayPal with no problems.

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    Replies
    1. Randy,
      I have joined the ranks of non-served paypal clients. There must be a way to combat such treatment!

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    2. Paypal has horrible customer service and their products aren't very effective in the real world of finance

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    3. this number is a non wroking number why would you guys have bad infomation on a company

      Delete
  6. I misplaced my debit card and thought it lost so I cancelled it. When I applied for a new one, my birth year was incorrect on the PayPal pop-up application. I corrected the year error and PayPal "restricted" my account. They are keeping my money unless I can provide a utility bill. However, my utilities are included in my rent and I cannot provide a bill. I have sent my SS card, my driver's license and passport. I have requested to be asked "Security Questions" but that is not an option. I am frustrated and if it is not resolved, going to sue and will win, in Small Claims Court. I intend to charge for my time, inconvenience, and loss of income from ebay activity. Get on the bandwagon and due the same thing, folks. This is not right.

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    Replies
    1. Bonnie...Why on earth would you send "Anyone" your "SS card, driver's license and passport."? Especially a company like PayPal. Have you ever heard of "Identity Theft"???

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    2. I share your pain Bonnie,somehow when i moved i lost my card somewhere in my desk.all i wanted was a replacement,I knew it was'nt lost or stolen but to get a replacement that was the only choice, so after sending them photos of license,SS card and bank statement showing proof of address I got my card. All good right? Then a couple months later I bought a couple things on ebay and one seller would'nt ship to my UNCONFIRMED address. since then I've made a dozen phone calls,multiple emails and still can't get a simple problem like that solved even though they have all necessary info.

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    3. Same thing just happened to me I have an online company and my customers keep paying and the money keeps adding up in the account & apparently something wrong with there systems & I've been c s liking for 2 weeks with no answer. I can use my card I can't send the money into my account and there corporate numbers is out of service.
      DO NOT USE PAYPAL.

      Delete
    4. Same thing just happened to me I have an online company and my customers keep paying and the money keeps adding up in the account & apparently something wrong with there systems & I've been c s liking for 2 weeks with no answer. I can use my card I can't send the money into my account and there corporate numbers is out of service.
      DO NOT USE PAYPAL.

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    5. stupid sending them your ss and drivers licence

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    6. Try calling the Attorney General's Office in your State and filing a complaint. Many companies just ignore the customer, knowing the effort and costs it takes to make things right.

      Use every avenue to cause them to respond. Be sure to file a complaint with the BBB, as well.

      Delete
  7. I lost $200.00 almost a year ago. No matter how hard I tried to contact them, their customer service people are absolutely useless. No one want to know. The money I lost was to pay for some cancer medicine. I also cannot work due to my cancer, but it doesn't worry them. I live in New Zealand. I am still going to try and get it back though. It would be nice if they could just get some damn staff that speak good old plain English for once. Then we might get somewhere.

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    Replies
    1. I thought I was the only one concerned that while the paypal customer base is predominantly english speaking, paypal employees either don't speak the language well or are simply useless examples of american slackers who happened to find customer service jobs to annoy all the ppl who actually speak good english and make important decisions each day

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  8. I have been a customer of Ebay and PayPal for over 7 years. I have had 115 transactions and a 100% favorable feedback rating. I sold three items over the weekend and when I went to my PayPal account they had a hold on my account because I allegedly have "a high level of risk associated with your account." After two phone calls to pathetic customer service reps in the Phillipines I was told that I didn't have enough seller transactions. Ebay and paypal set an arbitrary number of 25 for seller transactions.
    This is a fraud and solely for the purpose of holding customers money so they can make money with the money from interest and overnight currency trades. The also force you to use PayPal to buy the postage to get your money sooner. I have filed a complaint with the Federal Trade Commission and I suggest everyone who has been abused by this uncaring behemoth of a corporation do the same.

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  9. Well I too will be cancelling my account after the biggest waste of an hour of life spent talking to PayPal customer service.

    I do not transfer cash funds into PayPal. They confirmed that my account is setup to first draw from my paypal account, then from the bank and lastly from my credit card. So there should never be a problem with funds. Well what a surprise I got today when I went to use PayPal and found out my account was not available for use. Why? Because I had an open balance due from an earlier order. They did not use my bank or credit card to pay that balance.

    When I asked customer service why not, they said I had some cash in the account from a refund I received so they used those funds and then put a hold on my account until I manually move the money. Three different people in customer service advised me that if I had a zero balance in the account there would not have been a problem. But this FINANCIAL company could not figure out how to get the oustanding funds because there was some money in the account. They advised me that in the future when I get a refund I should logon and transfer it to my bank. A FINANCIAL company, hmmmm, does feel like a company I will trust any longer with any of my financial transactions.

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  10. When you're done talking reasoning, use something else or other meanings to talk to them to emphasize your voice. A loud bang is the best way for the world to hear you. If you have nothing to lose, make them hear you via national channels like CNN, Breaking news.... I don't like violence but in cases where they treated you like shit, be a man and fight back.

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  11. Paypal is now laundering money for other countries that are selling Virtual products. As per Paypal, you are now allowed to sell Non Working Virtual products and Paypal will stand behind you, the merchant. So go ahead people Start selling NON- Working items and you will make a ton of money .

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    Replies
    1. paypal is a non-working product

      Delete
  12. Hi Everyone,

    I too facing same scenrio.. $2000 transaction didnt reach my bank.. These customer reps answering arrogantly with careless replies.. I have tried everything.. Complained to cyber police and now dealing wit FTC... I request please dont use paypal for transactions.

    ReplyDelete
    Replies
    1. DO NOT USE PAYPAL.
      TRUST THIS IS NOT A LIST OF CUSTOMERS WHO ARE TRYING TO MISLEAD YOU!

      Delete
  13. I had a customer dispute what we charged him. We had the documentation to show he was billed appropriately. Paypay froze our entire account - triple the amount this person is disputing. Now how is that right? I could see the amount being disputed but not triple it! This is in the 5 figures, so a lot of money which we need for our business.

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  14. Please start an Internet uprising for fair practices. File a complaint with the Attorney General in your state. Its easy. PayPal needs to go.

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  15. I have made over a dozen phone calls to Customer Service with both PayPal and eBay, today, and keep getting Foreign Nationals. I am an American and absolutely refuse to discuss my personal or account information with Foreign Nationals. I don't mean to offend those folks, but I've had my identity stolen twice, so I have the right to be cautious. I have made phone calls to several Corporate Office Representatives with both PayPal and eBay but could get no help or response. Time for all Americans to step up to the plate and say no to Outsourcing by these wealthy Corporate Americans, who are based in the U.S. and have made most, if not all, of their monies here. Write to the Office of the U.s. President, your State Senators and Representatives, and other governmment agencies, and flood their offices with this CONCERN.

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    Replies
    1. the problem is that americans waited until all the outsourcing happened. now americans are basically prisoners to foreigners who do not care if we have money or anything else.

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  16. PayPal did not even investigate my dispute-claim. They sent an email telling me the case was decided against me then 2 1/2 hrs later sent an email requesting info to investigate this case. Obviously they have no idea what they are doing and they do not honor there BUYER PROTECTION PROMISE. I am filing a civil suit as to there breach of contract and damages. They will never see a dime of the money disputed as well. This is gonna cost them thousands!!!!

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    Replies
    1. millions. subpoena all the customers and invite them all to join a class action lawsuit.

      Delete
  17. Add another voice to the crowd - it's as if they're a giant turtle, and they just haul their head in, and treat you like a non existent "thing" .... they have put a "NEGATIVE balance" onto my account and I cannot do a thing to get them to take it off

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  18. i never can get an answer. always passing the problem off to someone else, and i still never get an anwser. always holding 10% of my money. i have never had a charge back or a claim, always pay my bills on time, 100% feedback with e bay, never had any kind of a problem of any kind. and pay pal will not give me a reason why they hold my money. seems to me that they like using peoples money for 60 days interest free. now thats a good scam. i will now start offering a 10% discount to my customers not to use paypal. THEY SUCK OUT LOUD

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  19. Now once you go past your spending limit you either have to use your bank account or open their credit card account, can no longer use your own credit card. so long paypal

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  20. Good luck trying to close your account. I have been trying for 2 weeks and they wont let me close it. they keep telling me there is an error in the system. I have no outstanding balance, I just want the account closed. Paypal ripped off my wife we both have 100% feedback through ebay and a claim was filed against her, through paypal stating a dammaged item. We never received it back paypal gave the money back to the buyer with no proof of damage. ebay and paypal are the same company. We will never use ebay or paypal again.

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  21. MY HUSBAND RECENTLY WENT ON A BUSINESS TRIP, AND WAS VERY ANGRY DUE TO THE FACT EVERY TIME HE WENT TO USE HIS CARD, HE WAS QUESTIONED ABOUT WHAT HE WAS DOING,LIKE DID YOU MAKE A PURCHASE
    AT SONIC,DID BUY GAS AT PILOT,DID YOU RENT A MOTEL ROOM,AND WHAT MADE IT BAD WAS THEY WOULD PLACE A HOLD ON THE CARD EVERY TIME THEN TO TOP IT HE HAD A FLAT TIRE ON HIS TRAILER AND STOPPED TO BUY A TIRE, TIRE STORE MADE HIM A GREAT DEAL ON A NEW SET, BUT THEN AGAIN PAYPAL PLACED A HOLD ON THE CARD AND WOULD NOT LET HIM BUY THEM,TOOK A HOUR TO GET IT CLEARED SO HE COULD PAY FOR THE TIRES WITH HIS OWN MONEY, THEN HE BROKE DOWN JUST WEST OF ST.LOUIS AND HAD TO RENT A MOTEL FOR THE WEEKEND, I TRIED TO SEND HIM MORE MONEY,AND IT WAS A DISASTER, I TRIED TO SEND HIM 600.00 PAYPAL THEN SENDS IT TWICE MAKING IT 1200.00 DOLLARS,SO HE CANCELLED ONE OF THE TRANSACTIONS, AND IT HAS BEEN A NIGHTMARE EVERY SINCE,I SPEAK WITH CUSTOMER SERVICE AND TELL ME IT'S ALL CLEARED UP AND WE MAY EVEN GO A DAY OR SO WITH OUR BANK ACCOUNT SHOWING EVERYTHING IS FINE,THEN THEY START THE WHOLE PROCESS OVER AGAIN,TAKING 591.60 OUT OF OUR BANK ACCOUNT TWICE,THEN WHEN YOU CALL CUSTOMER SERVICE TELLS YOU, I HAVE NO IDEAL WHY THAT HAPPEN,JUST GIVE IT A COUPLE OF DAYS, WE DONT LIVE OUR LIFES WITH A NEGITIVE BALANCE IN OUR BANK ACCOUNT, THEY TAKE MONEY OUT BUT DO NOT KNOW WHY ?
    AND THIS HAS HAPPEN THREE TIMES , WE HAVE BEEN CUSTOMERS OF EBAY AND PAYPAL,AND MY HUSBAND DOES ALOT OF WORK WITH USHIP BUT AFTER THIS NIGHTMARE WERE DONE. AND MOST OF THEIR CUSTOMER SERVICE PEOPLE ARE VERY VERY RUDE, AND IT IS EASY TO SEE THEY FLAT DO NOT CARE...VERY SAD BUT TRUE..PURE GREED, WE ARE SEEKING LEGAL COUNCIL ON THIS MATTER, BECAUSE OF ALL THE STRESS CAUSED BY PAYPAL AND ITS EMPLOYEES AND THE HARDSHIP THEY HAVE CAUSED US.

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  22. paypal deducted almots USD2500 on my credit for some online game iitem i purchase.

    paypal deduct the money from mybank/ credit card but eventually put did not release the money to the game provider i use.

    the reason why paypal holding the money was because i hit the limit of USD7500 therefore they need to do some verification.

    i send a copy or my singapore passport and some letter with address on it.

    but to my horror its was being rejected and the reason was -
    my passport is not valid and my address does not come with a date.


    if a passport cannot verified your status then what the point of having a passport.

    also the address on the letter is not gd enough for them to do the verification.

    now iam stuck with waiting for them to keep asking me for one after another document.

    and it have been almost 2week and nothing yet to be done.

    i really have doubt abt paypal credibility

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  23. Dear Pay-Pal:

    I waited over 4 minutes to speak to a customer representative after confirming my telephone number
    and by giving the last 4 digits of my credit card
    which has nothing to do with my inquiry.

    I just wanted to see if there was anyway to deposit
    monies into my pay-pal account as it is not legal
    to transfer monies from your bank account into the
    pay-pal account.

    If the only way to transfer monies is by credit card,
    pay-pal would not be as sucessful as in the states.

    Because of this problem, pay-pal is not that popular
    in Japan.

    The system of making an inquiry needs to be improved in
    Japan because most people will not wait for over 4 minutes
    to be heard by a customer service representative.

    Pay-pal is a good concept, but is lacks service in customer
    service.

    One note: Yahoo auction is popular here in Japan, and do not
    use pay-pal payment service. The form of payment is done
    by credit card, bank wire-transfer or by payment on delivery
    by Japan Post or by shipping companies like Yamato, Nittsu
    and etc.

    The e-bay vendors do not realize that you cannot deposit
    monies into the pay-pal account from your bank account.

    However, there is a legal way to transfer monies into the
    pay-pal account here in Japan. I found this information
    surfing on the net.

    Sincerely,

    ReplyDelete
    Replies
    1. Try waiting over 1 hour to get resolution to the problem. I spent over 1 hour trying to get my money back, I was promised it would be within 24 hours, it took them over 72 hours. None of the representatives I spoke to really understood English. Even when a supervisor promises to make it right and would call me back the following day, she never did.

      Delete
  24. I've used PayPal for over 14 years for numerous transactions. I've NEVER had a problem! I've contacted the company once, and again, not a problem. Hmmm, makes me wonder about these comments.

    ReplyDelete
    Replies
    1. the day will come... sooner or later. Paypal is a GLOBAL SCAM

      Delete
    2. I used to be one of those people who wondered what all the fuss was about until recently. I'm now still waiting for my account to be unfrozen, all because I applied to be a PayPal Here Merchant. Account frozen, despite sending multiple proof of who I am and verification of addresses. Still they have my account frozen. Never had a problem before, not risking it in the future.

      Delete
    3. My name is Don Anthony and I believe this to be one of the most corrupt and unethical companies doing business online. I recommend using anything but PayPal. I have to agree with the posts I have read here. I have been a customer of theirs for over 12 years and every few years they come up with something else trying to change the way you do business to throw in more "gotchas" for them to take a larger piece of the pie. They recently stopped processing payments I made through and AA card and forced me to apply for the Paypal card. I did, then did not use it, then they cancelled the card for lack of use and at the same time locked my account even when I still had the AA card online and been using it exclusively for 8 years and NEVER ONCE used their card they forced me to sign up for. If this was not the only service that ebay supports, they would be long gone from my list of past services. Then they sent me a notice saying the reason my account was cancelled was I went over a $10,000 US dollar limit and there was never any such charge. I was simply trying to pay for a $17 part on eBay. STAY AWAY FROM PAYPAL IF YOU CAN (Dallas, TX)

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    4. It's like playing a lottery, 99.9% of players lose,you happened to be that .01% that won,count yourself lucky.

      Delete
    5. My attorney will be filing a case against paypal in 11th cirquit in Florida. If any of you guys wish to do the same please email me to finewatchesnet@yanoo.com The more people we get the more chances we have to shut the bastards down

      Delete
  25. A letter I just sent:

    To whom it concerns at Paypal & Ebay,

    Recently, Paypal (& Ebay by rights) returned money to someone who purchased some collectable cards from me:


    Transaction date: Mar 9, 2012
    Transaction amount: $205.88 USD
    Your transaction ID: 62N45522643673221


    I have been a good customer of both Paypal and Ebay. I have a very good track record and reputation. Ebay has returned their fees to me, thank you. I spoke to a supervisor at Paypal: the only appeal for me is to prove the buyer received the cards, which I can't do, although I can prove I sent them (03/09/2012 @02:50:11 PM Customs Declaration – CN 22 # LC411864944US) The only avenue of complaint is for me to take the time and effort to compose a letter and send it to “Paypal Corporate, ATTN: Legal Dept./Civil, 2211 N. First St., San Jose CA. 95036”, while I am trying get beyond the anger and frustration of having been violated.

    Strange that this man, who I almost initiated an unpaid claim against, can just say three weeks later, “Hey, I didn't get these.” End of story. My feedback was already done (positive and a “thank you”). He knew that. All I can do on Ebay is post a short postscript to that feed back. Who is going to read that when the feed back is already positive.

    What if this guy has done this before? You have no way for me to initiate an inquiry? Other than maybe, in writing. This is wrong. I sold the cards in good faith. I sent the cards in good faith and now I have have been ripped off by someone. No one loses but me. Where is your sellers protection?

    I am retired and living on a very limited income. Ebay is a way for me to make a little extra to supplement my income. This is important to me.

    I wait to hear in writing what both you at Paypal and Ebay have to say. This is VERY unfair.

    ReplyDelete
    Replies
    1. Good Luck. They do not care!

      Delete
  26. hmmm experiencing the same unfair protocol for a fraud scam pulled on my account,a reversal from 2010??? seriously, that is not suspicious to paypal? i have a 5 year clean record with paypal, and their idea of investigating was to reverse the charges and let me scream that foot was stepped on, paypal is a big white elephant, filing a poilice report today and adding all these comments into it! now i am mad!

    ReplyDelete
    Replies
    1. I had a chargeback from a transaction 6 weeks ago. 1800.00 The crooks have figured out how to scam through PayPal, and PayPal is allowing it to happen. They treat you like a criminal!!! The only way they will change their policy is when people decide to leave! No longer my...paypal!!!

      Delete
  27. I have been severely speech impaired in the past. Their voice system is impossible to navigate. I was told the word "agent" will by-pass all the voice response prompts.
    (c:

    ReplyDelete
  28. It's funny how they let big business screw over everyone else. Now if a middle class individual did the fruad that paypal is doing now he/she would be sent to jail for a rather long time. But no let's leave paypal to buttf**k everyone else because they make billions. I just want to strangle the CEO of paypal right now..

    ReplyDelete
  29. Please tell me the toll free number for contact in hyd number. I want to contact with them for solve one issue.

    ReplyDelete
  30. I am in agreement with all above! they take 5min. to take your $ but days ,even weeks to get it back and the line of bs you get not to mention how many different things you get told and I know how the system works and I know they can do what they claim they can't! you call and demand the next supervisor and the next because no one has the F#@*ing balls to do what they know is right and they tell you they'll transfer $ back to bank account in case of double payment but then ebay shows it as acredit owed back to you and the whole time you are trying to rectify their mistake cause now your bank account has been over drawn because of their holds on you and in meantime you're told it takes blah blah days, as you continue listing they dewindle that credit down because "you owe".. what about a hold on my credit that you now have because of double paymentthat was suppose to be transferred back to my account in bank...hell no they just keep taking it even though your payment to them for fees isn't due yet cause they just took your June payment and all transactions are now on next new billing cycle..what a racket they have going!!!! and bank will work with you and drop NSF Fee all they want is someone from there to verify that debt was pending but has been paid and to release bank funds cause they never should have went that route to begin with... ebay and paypal both tell you "we can't do that"!!! and I want to know who you go to to take this higher because their help center is a joke! try calling corporate headquarters # above... tried not a working # nor any kind of human that you can talk to at corporate level!!! Very pissed off seller!

    ReplyDelete
  31. pay pal you suck monkey bal#s 30 days to get my money and its still not here why the f&%kwhat if I waited 30 day to decide to pay you when and if I get my frigin money im going to open an account with the local lone shark because all your doing is using my money F+*k You pay pal

    ReplyDelete
  32. Ups credibility sucks they care more about numbers and money than employees and customers, they cut my hours and pay rate when I complained they fired me after 11 years of outstanding performance on the job, I filed a grievance for back pay and to return to work and the panel agreed that I should return to work with back pay, I've been out of work since Dec 2011 - July 2012 and I'm still waiting for UPS to honor the panel decision, them being a union company doesn't even matter cause the union work with Ups instead of the employees that pay them. Ups is not a good company to work for they just work u half to death then drop u like yesterday's trash for cheaper labor. I lost every thing that I earned over the time of working with Ups now I'm homeless.

    ReplyDelete
  33. Paypal sucks! They hide behind computers and phones and will not protect you against international fraud. Do not use paypal, you will find yourself battling them to try to get any information once the fraud is completed. You will feel like the criminal.

    ReplyDelete
  34. EVERYONE! PLEASE IMMEDIATELY FILE A COMPLAINT WITH YOUR STATE ATTORNEY GENERAL. It only takes a few minutes.

    I am also going to file a complaint with the Attorney General in Delaware and California

    ReplyDelete
    Replies
    1. YOU CAN DO BETTER THEN THAT. I LIVE IN CALIFORNIA & BECAUSE OF PAYPAL AND GE CAPITAL RETAIL BANK PEOPLE'S RIGHTS HAVE BEEN VIOLATED. THEY THINK THEY ARE ABOVE THE LAW WELL, THERE AREN'T AS THEY WILL SOON FIND OUT. I DON'T KNOW ABOUT DELAWARE BUT GE CAPITAL RETAIL BANK, PAYPAL AND EBAY ARE NOW BEING INVESTIGATED BY THE "DEPARTMENT OF FINANCIAL INSTITUIONS", THE DISTRICT ATTORNEY IN SANTA CLARA CA WHERE PAYPAL IS LOCATED, THE "CONSUMER FINANCIAL PROTECTION BUREAU" "THE OCC "OFFICE OF THE CONTROLER OF CURRENCY" THE DEPARTMENT OF JUSTICE AND THE ATTORNEY GENERAL'S OFICE. IF YOU CAN SEND THIS TO AS MANY PEOPLE AS POSSIBLE THAT HAVE BEEN SCREWED AND CONTINUE TO BE SCREWED BY PAYPAL, EBAY AND GE CAPITAL RETAIL BANK. IT IS TIME THAT THIS TYPE OF CORRUPTION BE PUT OUT WITH THE GARBAGE. THE PRESIDENT OF THE UNITED STATES IS EASIER TO GET A NAME AND ADDRESS FOR THEN THE CEO'S OF PAYPAL, EBAY AND GE CAPITAL RETAIL BANK. YOU HAVE TO SPEAK TO A SUPERVISOR SO THAT THEY CAN GIVE YOU THE CORPORATE ADDRESS AND NAME!!!!!!! "THE STUPID THREE" AND THE "BIG THREE" IS WHAT I LIKE TO CALL THEM. THEY HAVE NO RESPECT FOR ME NOR ANYBODY SO WHY SHOULD YOU RESPECT THEM? YOU SHOULDN'T THEY ARE A WASTE OF AIR MINUTES AND TIME.

      Delete
  35. Dr. Mr David Marcus, President, PayPal

    I have been a paypal customer for many years and have been happy with the service until recently.

    I am trying to find legal information regarding customers worldwide using VPN (Virtual Private Network). Does PayPal consider VPN illegal? I was told it is and violates the terms of contract. Please show me where exactly this statement is written.

    I have two residence, one in the USA and one in Asia. While in Asia, I use a VPN (Virtual Private Network) to protect my privacy. Recently my account status had changed. This was due to my IP was showing various locations outside of the USA. Your system flagged my account. I do not have any control over what server my VPN company uses. I was told by your agent to turn off my VPN when connecting to PayPal. But doesn't that defeat the purpose of using a VPN? By turning off my VPN, that would make my personal "financial" account vulnerable to “hackers”? A VPN connection is used for privacy.

    Although my account problem has been resolved, I am preplexed by the explanation.

    As the security of the internet becomes more complex, customers and inviduals such as myself and millions of others will have to protect our own privacy. Such as Paypal needs to protect their privacy, we need to protect ours.

    ReplyDelete
  36. I agree Paypal is a crook.

    ReplyDelete
  37. What is the corporate information... Phone number ect. the phone number i found online has been disconnected!!

    ReplyDelete
  38. Paypal allows people to steal, by permitting 'buyers' to claim their account was used fradualntly to order and paypal and item, a mere day or so after marked shipped, and Paypal issues the refund with NO requirement that 'buyer' even communicate to seller first, or at all, permitting this theft as 'buyer' fails to respond to any of seller's communications.

    ReplyDelete
  39. Paypal undoubtedly is criminal in stealing peoples' monies and/or illegally withholding monies paid for items by ebay customers.
    I have just sold a number of items on ebay and the buyers have paid, yet Paypal will not release the funds to me simply stating 'you are a risk' because you have not sold anything recently. Logical? Not a chance, corrupt? Totally.
    They will not respond to emails about this activity. They aid and abet ebay thieves who claim never to have received an item, who then force you to issue a refund of any monies paid.
    How can such a criminal organization become so pervasive and accepted, slipping through the cracks of financial governance by governments? Applies to the ISA and Canada for sure.

    ReplyDelete
  40. Please review this case;
    PayPal SR# 1-5741363***
    I am British with PayPal payment from a British bank - am living in Italy - in the ist week of October I bought a used computer from Germany (Flip4 - transport €13.oo) which didn't work from the day it arrived.
    I contacted the vendor and then registered the complaint with PayPal, after which it was a matter of returning the computer.

    Being 67 it was an effort to take to a post office and with the help of my wife get it onto the scales only to take it home as the weight declaration was incorrect. After discussion with the company I was told I would get a return shipping label but what I was sent was from Fraince. I contacted the company and was told they would correct their mistake.

    I received a your usual notice to escalate ( full or partial refund) I didn't want to choose either as I wanted the computer repaired and returned. I choose a full refund but also indicated I was awaiting a valid return label.

    After two weeks - no return label - a call to the company from my brother living in Germany didn't bring any results I returned to PayPal asking for a refund.

    I was quickly informed that I had no grounds for a claim. On further questioning I was told I had returned the computer to the wrong address - Thank you for contacting PayPal.
    The claim closed in seller's favour since you have shipped the item for repair to an external company. If any issues remain unresolved, we encourage you to continue to work directly with the seller for further resolution.
    Thank you for choosing PayPal.

    When I pointed out I still had the computer the next reply was - We regret to inform you that we were unable to resolve this case because the complaint was incomplete, filed incorrectly, or outside the bounds of coverage as defined in our User Agreement. As a result, we have not taken any action at this time.

    Ebay.co.uk thought I had already received a refund but cannot help further as they only see Italian which they cannot understand.

    Yesterday I called two payPal Europe numbers only to be put on hold by both for more than 5 min each!

    Since hearing the news the vendor has sent a return label however not impressed with the company and now hearing I am NOT covered by PayPal I am reluctant to return the computer as I can expect a bad result.

    I do not know if the problem with your Italian site is one of incompetency - language - or just the wrong people in the job!

    Please look into this. I note that having passed the ID stage of my phone calls the operators had my number and remembering one was national, neither called me back. You're company is big enough and making enough money to treat your customers better!

    I have been told I will receive a reply within 48 hours, if I don't I will have to take this public on the net.

    Read the transcript of my messages with the vendor and PayPal and you will clearly see who is in the right.

    Regards.

    *. ****

    This mistake is costing me both money and time all at the worst time, Christmas!

    ReplyDelete
  41. I purchased an item using Paypal's holiday policy of allowing for free shipping if the item needed to be returned.
    I had to return the item and contacted Paypal. They sent me forms and requested documentation. I complied. It has been several weeks and I have not received a paid shipping label.
    I just got off the phone, after an hour, and spoke to about 5 different people. The end result was that I should just give it a couple of more days!
    Paypal is scamming the public with this offer of free return and that is why we need more government regulation in this country to protect the consumer.

    ReplyDelete
  42. PAYPAL IS DOING CREDIT CHECKS ON DEBIT CARDS!!! These people are snakes they are up to absolutley no good. BBB is about to here about this!!!

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  43. My account might get frozen after the conflict I had with them today.
    I called last night to find out why my refund had been put on hold after staying on hold for 45 minutes I gave up. Called them back this morning and asked why my money was on hold since it didn't take them that long to take it out of my account, it shouldn't take that long to put it back in my account. The bitch on the phone kept saying in her best "Sheet head" voice 3-5 days, 3-5 day, 3-5 days. I almost yelled in her ear, "I can understand you, your saying 3-5 days" and the bitch hung up on me. I called back and finally got in touch with a supervisor, he didn't make me happy about the 3-5 day thing, but he explained it to me. And, he knows how I feel about the operator that hung up on me. Now, I will be sending a letter to PayPal corp. to tell them about how rude this bitch was. I already told the supervisor that there are to many people looking for jobs that have customer service skills and that chick should be replaced with one of them.

    ReplyDelete
  44. I've been a Paypal customer since their inception. Never had a problem until recently. I bought a store, and suddenly, and for no reason, they will no longer let me use my bank account as my primary payment method, it defaults to my (personal) credit card, and my bank is not an option at all. I emailed them, and of course they reply with a standard email that has nothing whatsoever to do with what I wrote them, indicating the email is automatic, and mine wasn't even read. I called them, spoke to a CSR in the Philippines, and when he wouldn't help and I asked to have my call escalated he first refused, then told me "sure, I'll get someone to tell you the same thing I told you", which is exactly what happened. They will not tell me why they have done this, only that their "system" (and he used that word about 30 times) decided my account was a security risk, and they will not discuss it. I should try it in a few days blah blah blah. Nothing has happened, they will no longer respond to my emails, and I am closing this account as soon as I am paid for my most recent transaction. Terrible company, terrible service, and I am sorry I ever used them.

    ReplyDelete

  45. Corporate Office Address:
    2211 N. First Street
    San Jose, CA 95131
    United States

    Phone: 408-967-1000
    Fax: 408-376-7514

    ReplyDelete
  46. need the corporate office in Luxebourg

    ReplyDelete
  47. I was paying on items won in auctions on Ebay until, all of a sudden, I found out the there was some sort of limit on what I could spend out of my own debit account. They then had the guts to refuse to pay (from my own account) a seller from whom I had purchased several items. They said that I had to link my bank account to Paypal. These people are the worst kind of crooks and are only looking out for their own financial interests. They are pretending to protect your interest while doing things that I do not believe are legal. They should be investigated and I am writing my state AG and anyone else I can think of. Don't use these people. Learn from those who have been duped.

    ReplyDelete
  48. Yes Paypal is a sukers! I am selling a lot of items vale on : 1 Million of Dollars USD, so this people gonna be denounce and demand now with my customers on ebay and my legal lawyer, if you wanna now more about this case please write to my email: @hotmail.com , this people must pay for the damage to us.... all people hear this please: we can do a global denounce/demand to paypal and ebay, i need that you send me your rquest for this to my email: @hotmail.com, and dont worry i am a white hacker, so you can stay in calm, this sukers gonna pay now for your offenses... Best Regards!

    ReplyDelete
  49. I was a victim of fraud and scammed out of thousands of dollars overseas. I spoke to a representative Chrissy for an hour who was very sympathetic and said the case would be escalated to the top level and I didn't need to do another thing that PayPal was the best in the business at nailing fraudulent websites. Then Hurricane Sandy hit and I lost power for a month and it took more time to get back in touch to see how the case was going. To my utter horror the case was non-existent in the files. I re-explained the situation to a jerk named Joel and said I had all the evidence they needed. He said he would get in touch if he needed it. A week later one of my good friends daughter was killed at Sandy Hook. After going through that emotional torture I called PayPal again a month later hoping I would get some good news on this front at least. Once again- case was non-existent. This particular website located in the Ukraine has been known for scamming people right and left, it's all over the web but PayPal is still loyally a method of payment there. I have no idea what to do anymore, I have absolutely no idea. I've been a customer for over 10 years and the staff is so apathetic, they could care less if you're a victim of fraud- they just DON'T CARE. I tried to find the email address for the president David Marcus but you might as well be searching for DB Cooper. I have never had an experience like this in my life and I feel totally and utterly helpless.

    ReplyDelete


  50. jesus i know you have lots of satisfied customers- but a whole page of these complaints are not good- you should get on it
    word of mouth is still the king

    ReplyDelete
  51. A day's drive from Mexico and : I live in an area run by closet Jews and the Sinaloan Cocaine and Heroine trading cartels: and I have never seen anything like EBAY and PayPal.

    I have spent all week trying to pay after making a bid on an item at EBAY. (After opening an EBAY account.) They can K-RAP you're credit if you don't pay. I spend two days fixing my own PayPal account so it actually does something. This includes talking to a foreign CSR (with bad English) forever.

    She is insisting their third party report is right, and: my bank is wrong and I still live at a complex (in the city) three hours away that I haven't for 12 years. She also insists for some reason I also never lived any of the places on this old lease app (she is reading off to me) from about 2000. Apparently, this is posted on the web somewhere-or someone has it somewhere. By the way, I owe the complex no money, it was a nice complex, and I never had a single issue at all with the place. (Other than the app/lease being posted on the web somewhere, obviously.) I also happen to know my bank never had most of these addresses b/c I had PO Boxes etc for mail. She seems to say it is partly from my bank?

    This is all happening to try and pay for an item on EBAY with a perfectly good Visa they won't accept. And saying I still owe (or else) even though they will only take PayPal.

    I finally get everything settled, pay. The money goes in cash from my checking to PayPal, then EBAY. I'm not sure who has it, now. Now, the woman who is supposed to sent the item is incognito. It is nearly a week after payment and the EBAY system says it should arrive soon-but...The other icons say it was never shipped and there is no tracking number or info available: b/c no one has actually mailed it.

    And I am not allowed to contact anyone until the estimated ship time has passed-when their system itself says no one has mailed my item. Again, I can't complain yet b/c the ship time hasn't expired-when it wasn't ever mailed, apparently. Also, If you call EBAY, they have to have a code from the computer saying you are allowed to complain or they can't take your call. And you can't call PayPal until EBAY says you can. Somehow I missed all this in the EBAY membership agreement.

    Obviously, I am out a lot of money-for me. I did receive a small two dollar item: but not the larger expensive item it goes with. And this whole thing has been so far from: fun, easy, automatic, or winning you can't imagine. I saved for two months to buy it and I am just out the cash at this point. Also, nothing this nice is available in my area at all-but I guess, really anywhere.

    I am starting to wonder if all the rumors about PayPal and EBAY being leftist covers for illicit illegal mail order drug stores and maybe corporate drug dealers is actually true. And if I have had other problems with credit due to a lease from 10-12 years ago being posted on the web as my permanent address by a "credit" company. Some people think this would be why I have had my ID lifted: and people claim I am always employed and living in a nice place when I am not always. Now, it was at least attempted to be used to even keep me from buying a collectible: that no one also has to mail when I finally make payment, anyway.

    ReplyDelete
  52. It is apparent that PayPal feels necessary to intervene on there own behalf, the seller and buyer had made there own agreement and did not ask PayPal to act in any particular manner, except to follow thru for what they are being paid for. PayPal has caused unnecessary delay for buyer to receive wheelchair purchased, and seller to receive funds do to him. PayPal has created hardships for seller by playing the role they were not asked to. Seller has out of pocket expenses that should of been refunded long ago, putting tremendous financial stress on sellers family and tremendous emotional stress and anxiety on buyer for not have received her electric wheelchair that could have allowed for better mobility and quality of life.

    Wanted to Thank PayPal for nothing, what you are doing is out of bounds for your role in this transaction. If this is PayPal way to get people to add money's to account for the profit margins for PayPal, then PayPal has lowered there ability to service the customer's. No customers, no PayPal. Keep up the good work, you have 1000"s of individuals and business's whom have ended ties with PayPal because PayPal can not follow up with what they are only to do.

    Wouldn't be great to be able to truly trust people again!!! PayPal could be avoided and a check could be sent thru mail or everyone needs to start to use western union, they seem to stay out of others business and do what there paid for doing. It would be good business practice if Corporate Leaders of PayPal would take care of these issue, I hope they can control those feeling empowered to make everyday people life's as stressful as possible.

    ReplyDelete
  53. My Account was frozen by Paypal. It has $120.00
    In it. They want "proof" of address, Name, SS#, Drivers license #
    When I try to upload it? Not recognized. Then they sent me an email telling me to Confirm my
    Email address. Huh? Its the same one I've always used. But the link in the email was not cluckable.
    I have Non Hodgkin's Lymphoma. Cancer. My parents and Family have helped me tremendously
    Since I cant work anymore. Medication, carry givers and food.
    That money was to refill a despertly needed medicine. And
    Now after reading everyone else's complaints on here? I'm scared I won't ever get it back.
    I'm dying and in pain constantly and this company
    "DEACTIVATES" my account while there is money in it? I'm going towrite emails and letters
    To Congressmen and senators. I'm going to sue for FRAUD, EMOTIONAL DISTRESS AND PAIN AND SUFFERING. Likely I won't see it but my family will when I'm gone, but at least by then? Maybe our Government will shut these people down. For good.

    ReplyDelete
  54. I am a long time user (7 years) of PayPal up until today. They sent me an Email saying that my account was closed and 'limited' due to it being a " High Risk" I called and asked why and they gave me some lame line about there is multiple accounts affiliated with my name. And I told them no there isn't. Then they asked if I used Ebay, I said no, they then said they'd evaluate the account and let me know via Email, and as everyone here they got some form letter 2-3 hours later ( like clock work) saying they would not over turn their decision and they can no longer do business with me! After 7 YEARS of being my websites credit card processor! I had only ONE chargeback in 7 YEARS! NOTHING! They could care less! And they made me feel like I was some kind of criminal! I did NOTHING wrong!
    I told them that I could PROVE I have NEVER done any bad business! And that if there WAS a hack into my account we can prove that too! Follow the money trail! " I said " I promise you that you won't find it going to MY bank that I've had for 5 years now! But they didn't care nor listen. After being on hold for a considerable amount of time the lady came back on the phone and was as cold as ice saying " After a thorough review we can no longer do business with you" I was FLOORED! Hearing them talk to me as if I had actually done something wrong! It was the most unfair thing I have experienced in all my 30 years in business! They treat their OWN customers this way. And their INNOCENT! THEY'VE DONE ABSOLUTELY NOTHING WRONG! How sad is that! And their are MANY people here with the very same story. I say 'CLASS ACTION LAW SUIT ' This company is just an embarrassment. If you can treat your own customers as if they had done something wrong and multitudes of people are calling you a flat out liar then something is definitely wrong. We're not just saying we're innocent and have been treated unjustly, we're saying that PayPal are a bunch of LIARS and have caused significant damages to many people's businesses. They need shut down and made to repay the victims!

    ReplyDelete
  55. If ANY attorney's want to take on a Class Action against PayPal PLEASE contact me at TopGunMedia@aol.com. I will jump on board in a heart beat! Lord knows, you'd have a TON of people pouring in to support the law suit!
    Brian Travinski

    ReplyDelete
  56. hi my name is jason
    i sold my laptop to someone
    this person put £120.00 into my paypal account
    then i was requested to upgrade my account because paypal was having problems crediting the money
    then i was requested to ask the buyer by paypal to put an extra £180.00 into my paypal accouunt
    i still have not got my payment because the money is still pending in paypal
    what can i do?
    jason.freegard@gmail.com

    ReplyDelete
  57. Officially count me as a victim to this shit fucking company. I sold an item on eBay on wed Nov 27th at 4:15 eastern time. My post office in South Carolina closes at 4:30 p.m. The next day was Thanksgiving, so obviously the post office was closed. I mailed the item out the next morning on Fri. Nov 29th. I updated the order in my eBay and provided tracking info. By the time I got home from work, a case had been opened with PayPal and the buyer claimed that I didn't ship the item. I provided tracking info to PayPal and took a picture of the receipt where you could see the tracking info and where the item was going. The item was deliver on Mon Dec 2 at 3:13p.m, then returned to the post office at 5:03 p.m. and refused acceptance. But this buyer had the item for 1 hour and 50 mins. Now my item is 2 states away in Chesapeake, VA and I'm in South Carolina. I was able to locate the package and the post office says for me to get the item back, I have to drive to Chesapeake, VA and show identification. This buyer is a 4 month member and I'm a 12 year member. This case was ruled in the buyer's favor and now I have to drive 2 states away to get my item back. This is the craziest thing I have ever heard and PayPal is shit. I will be doing everything I can to sue this company. I tried to appeal the case and it was closed an hour later because they couldn't locate the item that this buyer refused but I'm able to locate it within 15 minutes and it's 2 states away. It's ok, ill be getting them back. And to just find out tonight that eBay owns PayPal and they wouldn't help me either, well guess who wont be paying their seller fees. Fuck eBay and PayPal. These are not some made up stories and you don't have to use PayPal in your auctions. I feel sorry for everyone who has posted and it's a fucking shame that we have to learn these lessions the hard way. I'll be seeing you soon Paypal

    ReplyDelete
  58. I've been reading these comments and just wanted to add, I was ALMOST burned, I sold an item and after 2 months and positive feedback, the recipient claimed they didn't make the purchase, after a few sleepless weeks of twisting slowly in the wind awaiting an outcome, and some tracking info submitted by me, they finally found in my favor and put the $$ back into my account (but not before my back account became overdrawn because paypal sucked it out of my bank account) Thats why I came on this site - try and get an address to try and get my $39 overdraft fee, credited. Wish me luck.

    ReplyDelete
  59. Pay pal can be fixed in about a one second event (at least for their operations here in the USA) A few hundred pounds of TNT and one match.

    Personally I think pay pal is the largest organized criminal activity in the entire world. They should all be arrested, tried, convicted, sentenced and executed.

    ReplyDelete
    Replies
    1. I crack up when I read your suggestion. It's funny but it is true.

      Delete
    2. They r very inconsistent ,customer service r nt highly trained to solved issuesz! They sucks

      Delete
  60. File a complaint with the State of Calif. Dept. of Justice Office of the Attorney General. They have the forms on the site....I did.

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  61. I am done using Paypal....this company has a licence to steal and are worst than the actual thief stealing your money. AVOID USING PAYPAL EVERYONE!!!!!!!!!!!

    ReplyDelete
    Replies
    1. Absolutely! They r inhuman!!!!!! Idiots

      Delete
  62. Paypal SUCKS !!!!!!!!!

    ReplyDelete
  63. I am completely shocked that one cannot open a business/non-profit account without using their own personal SSN as part of the account record. If there is a valid EIN, why isn't that sufficient. Amazingly federal, state and municipal agencies can give grant money to NPO without this information, but that NPO cannot be valid without someone's social security number for PayPal?!

    ReplyDelete
  64. Paypal doesn't knw how to conduct investigations! Customer reps sucks !

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  65. there investigations are in favor of the seller. one minute we will giive you your money next we have to investigate it then a email in favor of the seller, on the phone again, oh well sorry. would not give me the number for corporate

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  66. Through PayPal, RODREMBRANT ZIPAGAN was able to fraudulantly withdraw every penny from my bank account. When I informed the PayPal fraud department they chose to do nothing to stop it and knew about the fraul before I did. The funds they credited back to my PayPal account was also withdrawn by RODREMBRANT with complete indifference by PayPal. PayPal's collection department then informed me that I owed them the funds they returned to my PayPal account that was stolen by RODREMBRANT. Clearly no ones money is safe with PayPal. Their indifference by PayPal to fraud committed through PayPal enables the fraud to continue with abandon. But they hold the customer responsible for their support of RODREMBRANT. Customers don't matter. That's clear.

    ReplyDelete

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