Metro PCS Corporate Office Headquarters HQ

284 comments
Metro PCS USA Corporate Office Headquarters HQ
Adress:
2250 Lakeside Blvd.
Richardson, TX 75082 USA

Phone Numbers:
Corporate Phone Number: 1-214-570-5800
Fax Number: n/a
Email Address: [email protected]
Customer Service Number: 1-888-863-8768
Stock Symbol: PCS

Metro PCS is famous for smart phone and cell phone service that is pay as you go. The company is one of the largest pay as you go mobile phone and internet providers in the USA. Metro's main competitors are Boost Mobile, Cricket and Virgin.

Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. The company does encourage users to use their technical support system and help forums on their website.

Metro PCS

SHARE:
Next PostNewer Post Previous PostOlder Post Home

284 comments:

  1. Anyone considering doing business with this company should look beyond the low price to the complete lack of customer service. I have never had as negative an experience with a mobile phone co. I purchased a Samsung Freeform 2 phone which MetroPCS knew to have a design flaw which prevents the phone memory from being cleared. As a result, after about two months, the phone can no longer send or receive picture messagess or run other games or apps that I've paid for. MetroPCS accepts no responsibility for the problem and flatly and rudely refuse to help. Beware. When something sounds too good to be true, it usually is.

    ReplyDelete
    Replies
    1. I agree with what u say cause they are a ripoff

      Delete
    2. YES, THERE IS ANOTHER RIPOFF NEAR BY CHERRY & MARKET STREET IN LAKEWOOD IN CALIFORNIA........... BEWARE OF THIS CONNING MAN.HIS DISCRIPTION : LOOK LIKE A OWL , MAY BE FROM INDIA, CAN UNDERSTAND SO EASY THAT HOW A RIPOFF COMPANY ALLOWING TO DO THE BUSINESS, WHO HARDLY COMUNICATE WITH HIS CUSTOMERS ,MEANS : NO ENGLISH , MR. INDIA GO BACK TO SCHOOL , BECAUSE SCHOOL IS COOL, NO KNOWLEDGE WITHOUT COLLEDGE. ASS WHOLE.....

      Delete
    3. i agree i went to the company to tell them my app for loopt and navigator werent workingthey said its your phone not us she didnt even try to fix the problem just tried to sale me a android phone and said my freeform phone was disconntinuted model which was not true my phone is only 10 months old and i had problems with it after two months my husband has the same phone we got it at the same time his phone apps work fine when exsplaining this to the sales clerk she couldnt grasp that we bought are phones together and they were the same model do not go to the metro store at basline and riverside in san bernadino california

      Delete
    4. how do ii get my account information

      Delete
    5. I completely agree, I pay a warranty fee to make sure if something goes wrong it would be fixed, as i come to find out they WILL NOT HELP ME. They blatenly lied right to my face and told me something would be done. To this day my phone has problems with the port where my charger goes, finally after i was completely fed up with buying new chargers because the employees told me that was the problem, i walked into a nearby Metro PCS store and was told that they will not fix it. That i would have to buy a new phone and my warranty would do me no good for this problem. If i knew that the warranty was to be no help i wouldnt have purchased it. So I get home from work today and my phone finally gives in and wont turn on so what does Metro PCS say " thats not my problem you dont know how to take care of your phone". Completely rude and ignorant. Not only does the customer service suck but so does my application processor and reception. I will be switching companies. Anyone doing business with this company should be aware to read fine print and do your research, also i would not recomend this company to anyone.

      Delete
    6. Been trying to pay my bill on line since last night., their system answers with "having technical difficulties, try again." Eventually ended up calling help center where I was told they would gladly accept my payment but would charge me a 2 dollar "convenience" fee. Their system is broken and WE have to pay extra...I wonder how many people are being duped by this practice. To have to pay to pay your bill just doesnt seem right, especially when they control the access to the web page. Anyhow, the last CS rep tells me they'll waive the 2 buck fee and takes my credit card info....and promptly tells me it's been denied...(there's money in the account)...
      So, I dropped a copy of this on the Federal Trade Commission Complaint page...address below if anyone is interested. It may not do anything but somebody has to expend their time addressing the letter.
      ...https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

      Delete
    7. I agree... We suffered similar story to some on these with local PCS store in Quakertown, PA! Foreign man sold us phone and plan. He said plan had to be more expensive plan and could change it then AFTER first month... said 4G plan we wanted wasnt available- only higher priced plan- unfortunately he already had swiped our credit card for first phone- but this made us WARY and then left store and went to Best Buy for 2nd phone. Poor coverage. took BOTh back- Best buy returned our 2nd phone, but origional store woudl NOT return our origional phone saying that we kept our number from Verizon & that nullified any returns. The man in the store THAT day was nasty- refused to get any higher up people on phone for us to talk with- refused to even get store OWNER on ophone saying that HE DIDNT WANT TO AND NO ONE COULD FORCE HIM TO! Then leaned back in his chair and LAUGHED AT US! VERY SEEDY organization. Tried calling their store today to see fi I coudl get ahold of an owner- and TEH STORE PHONE NUMBER IS DISCONNECTED! How seedy is that?!?! As you HAVE TO return phone to origional store- we now cannot return phone to ANYONE. Tried calling corporate numbers and such a series of press one for this and that that you cannot get ahold of a HUMAN to talk to! Once you do they are not helpful or shuttle you to anotehr department, HAve been on phone with them literally for 3 days stright! No results! Told the only thing I can do is to write to corporate (BY MAIL) and see if I get an answer... they say thay cannot take returns after 7 days... sure teh letter will get to them & this resolved by THEN- HUGE LOSS OF MONEY- DONT FALL FOR IT! Thanks fdor teh government Trade commision address... maybe some kind of help... or maybe enough people upset would shut them down completely!

      Delete
    8. would anyone consider getting together and suing them.How can someone charge for a service they dont provide. I am upset because i was on the phone with a potential cliant and then the call was dropped. I didnt get my phone back till the next day and by that time i lost the contract because he thought i hung up on him. I think Metro should cover my losses but they told me in not so many words where i can stick it and loosing one customer is not going to affect them in any way shape or form. I would like to make them fold their doors. Anyone up for the fight?

      Delete
    9. I am currently going through a dispute with this company and I am not willing to bend.I will be up to the fight depending on the outcome.

      Delete
    10. MetroPCS sucks terrible horrible customer service.

      For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

      Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

      Delete
    11. Hi I worked to Broad Tech on 1401 Lakeway Dr. #A in Lewisville Tx 75057 they do not apperciate their employees or customers . I know for a fact that items get sent there and then get sent back out . That company is alll messed up management is horrible they are having relation with eachother . Tim Robinson and Lisa Ling are sleeping together and I thought you are not supposed to do that . I quit my employement there because i was not going to get framed for doing something that I didnt do .I was hired on through temp in a dept where I sorted accersories . The supervisor didnt really care about that area justed wanted the things counted , boxed amd stored .It was a job a did what was asked then. The supervisor quit I did inventory and shipping area ! They put me there wasnt trained in that area . The funny thing is that they have two security gaurds and they have one of them doing inventory HES A SECURITY GAURD . The shipping area was worst ! When you pack an item you make sure that it stays put and not shake around when UPS comes they do their job to get the boxes . These people wouldnt be checking the esn to the the phones to make sure that it the wrong phone just counted the qauntity . When you pack an item its suppose to be speed, quantity and quality of the item that wasnt being done here . So when i packed i counted the phones if it was a big order made sure the esn matched , the right amount of phones , and put bubble wrap on the bottom of the box , set the phones nicely in the box made sure it wouldnt move alot of bubble wrap .When I'd pack I'd find alot of mistakes it would be short or over and wrong phone . I had no control and the supervisor there put the his employees in the wrong areas to work . I'd did my part to pleaseing the customeer because i would my purchase from anywhere to be a great experience . A company doesnt grow by having mistakes like that at all . I talked to management and Human Resourse and nothing so I quit my employment with them !! I never been to a warehouse so unorganized and unprofessional hmmm heres my email [email protected]

      Delete
    12. amen bro......

      Delete
    13. the thing is that after 'playin' with it 4 a yr, i was able 2 diconnect the 'apps' and that frees up 'some space'....then by clearing out the pics direct to my laptop daily... my phone works great.. so good it was stolen from me... n now the plot thinknz.....lol try getting one replaced.... without the seq, codes....lol

      Delete
    14. i dont like your metro pcs costumer service , i had a operator asking me for someone else personal info (against the policy of metro pcs) and it was the thief that stole my phone he reactivated my phone and i was paying insurance and i had no control for the phone i paid for witch makes it a big Black Market and metro pcs is cooperating by ativating stoln phonese.

      Delete
    15. Is it even worth writing them to complain, I brought a phone. Two days later I returned to the store the volume does not go up and the phone does not hole a charge.They told me since it had more than eight hours or talk time they could not take phone back. They did not offer to exchange phone.

      Delete
    16. has anyone ever had there text msg. mess up and stop working on the red smart phone?? i had to have my phone replaced 6 times with in 6 months!! i feel they should have a recall or some thing on the smart phones everyone i get with in a week or 2 they mess up!

      Delete
    17. their customer service is a joke i went into a corporate store was verbally assaulted by the manager for trying to get them to fix my daughters phone that we had just purchased 3 days prior no corporate contact info was offered except a mailing address that i have sent 8 letters to with no reply their communication sucks for a business that is a communication provider dont quit figure does it they have no remorse about anything and their are a few service reps that do try dont get me wrong

      Delete
    18. you are so correct, it is the worst in customer service

      Delete
    19. Oh, my God. It's a nightmare!!

      I purchased my Coolpad on 12/29/12 from Promo Wireleless in Willingboro, NJ. The advertised price in the window and on the website was $79. When Promo Wireless in Willgboro rang it up it came out to $99. They refuesed to honor the $79 price and said they had no control over what prices the register rang up! liars!! I called Customer Service 6 times and each time I got hung up on after 20 minutes of trying to explain the problem.

      Do not purchase from Promo Wireless in Willingboro, NJ Their phone # is (609) 877-7897.

      This company does not want to help. I will sell my $499 Galaxy S3 and LG Esteem phones soon and switch to AT&%.

      -Pat Whalin
      (willingboro)

      Delete
    20. You went ahead and paid, even though it rang at the wrong prics. And now you're blaming them? I mean, come on -- I'm not happy with them but that'a all on you, friend. They can't your money if you don't give them a penny.

      Delete
    21. this 2013 and some are still ranting racial prejudices. no one wants to hear it. his reply is for the guy that wrote the second comment all the slogans he was say was totally ridiculous. every one knows Indian people are super intelligent people . their culture places great value on education. that's why a great deal of electronic devices are made by them. I know it was a white man that wrote the comment because at the end he called him a asshole and spelled hole whole. so who is really dumb. that's funny. White people face it your out number in this country. This is not your country any way thief. lol

      Delete
    22. This is to the rug head idiot form india. First learn to spell yourself -- also learn how to type. The reason Metro PCS id so screwed up is sumple -- most of the franchises are run by rug heads that are used to running convenience stores or independent gas stations that sell papers for rolling a joint and simi cold beer. They use the same methods of doing business for their Metro PCS franchise. Play stupid when there is a complaint -- speak very poor english when confronted with a complete screw up created by Metro. And when someone is speaking to you with total logic and a vivid discription of how badly their customer service is -- just hang up [ if on the phone] or walk away and hide [ if doing business in person] It worlks in India -- they think it should work here. NOT !!!!!!!!

      Delete
    23. metro cancelled my account for supposed off network use. you can not use metro off network i know this because i had to buy a back up phone to make call. i will be filing with the bbb the ftc and the bac

      Delete
    24. I am disquisted with METRO, their fonz stink. will never refer them, not even to worse enemy. heart ache and frustration, EVERYTIME, I turn danged thing on. will purchase new fon from AT&T, Sprint or T- Mobile. Screw Metro pcs

      Delete
    25. hi,,
      guys if y come down here to miami florida ,,please avoid going to the metropcs store that s located in 107 av SW 72 st (sunset dr ) there is a store manager (a woman ) the nastiest manager i ever seen ,,very loud ,, no smile ,, ungry face ,, and she is at the door receiving people ,,, i had an issue with her becvcause she was talking to me very loud and with a nasty atitude ,, and i was going to metro store to pay them money,, so you get treated like shit while you paying them money,,,
      if any of the corporate people r reading my comment please ,,before you hire people make sure they meet certain qualifications,, and then please send them for customer service training,, because it s seems here in miami stores they just hire the first one coming in the store,,

      Delete
    26. hi,,
      guys if y come down here to miami florida ,,please avoid going to the metropcs store that s located in 107 av SW 72 st (sunset dr ) there is a store manager (a woman ) the nastiest manager i ever seen ,,very loud ,, no smile ,, ungry face ,, and she is at the door receiving people ,,, i had an issue with her becvcause she was talking to me very loud and with a nasty atitude ,, and i was going to metro store to pay them money,, so you get treated like shit while you paying them money,,,
      if any of the corporate people r reading my comment please ,,before you hire people make sure they meet certain qualifications,, and then please send them for customer service training,, because it s seems here in miami stores they just hire the first one coming in the store,,

      Delete
    27. METRO PCS SUCKS!!!! I have had nothing but problems I go to upgrade my phone and can not receive any assistance all they say is wait 3-5 days so I wait then oh we cannot figure the problem out. Really what the f*** are they good for I pay on time been with them for 7 yrs regardless know they can care less but you don't treat people like that and since its a upgrade cant get my money back OKAY..; I promise it will happen then they act stupid as f*** when you try to get help dumbass people. Just saying if you want a upgrade forget it no service will accompany that. Bascially you pay for what you get . ASSHOLES!!

      Delete
    28. If I wanted junk I would have went toy store

      Delete
  2. THE GALAXY 4G ARE NOT WORKING PROPERLY THE INTERNET IS NOT WORKING , THE BATERY LIFE POORLY.
    METRO PCS ARE NOT WILLING TO HELP YOU WHEN YOU HAVE PROBLEMS WITH THE PHONES, AND IF THEY DESIDE TO CHANGE YOU PHONE , GUEST WHAT , METRO WANTO TO GIVE YOU, FOR EXCHANGE A USED PHONE BIG DEAL RIGHT.

    ReplyDelete
  3. What the Hell metro No picture messaging no Internet nothing who the hell do you guys take us for we (I)pay for a service that shouldn't be down nor crappy (4G)and if you guys can atleast FUCKIING notify us that this shit is down, but no you fuck-tards dont tell us shit. Fuck you guys,fuck your,service and fuck your so called employes that don't help us for squat shit.. Piece of shit cunts fuck this I'm going back to Verizon!!!!! You guys can KEEP YOUR PIECE OF SHIT PHONE

    ReplyDelete
  4. I bought my first android phone from metro PCS last
    month.i bought it solely to surf the web. didn't
    need it as a phone because i have an amazing at&t phone that charges like
    crazy to web browse. initially i was satisfied with it. it was the new 4g
    samsung galaxy indulge..which ran me 400 dollars, but after two weeks my
    Internet stoped working completely. i called metro customer service with my
    concern and they said they'd refresh my phone and to turn it off and back
    on. i did that and the problem still wasn't fixed, so two days later i
    called back and explained my dilemma. they asked me to call back from
    another touch tone phone, so they could reprogram my phone. I did but my
    problem wasn't fixed (now this is after the fourth call i made about the
    same concern) They told me that metro was experiencing service problems in
    my area. i told them that i wouldn't pay my bill for only a week or two of
    my Internet working. so they offered me a ten dollar discount. by this time
    i was outraged and annoyed with the same two stupid line customer reps use,
    so i asked to speak with a supervisor. and i told her that i didn't want my
    phone because of all the problems and hassles it has already caused me. she
    and i quote "told me that she would put a note on my account and i could
    take my phone into a corporate store where they would help me with my
    return." when i went in though i was told they wouldn't return the phone
    because of the metro promise. i am in the process of filing a consumer
    complaint and a lawsuit. due to the simple fact that metro PCS gave me the
    run around and BS'd me the whole time!!!!!

    ReplyDelete
    Replies
    1. Ive been having the same issues as well going on for 8 months ive been through 9 phones still same bs had samsung rep himself on phon at mcart store in ft worth tell store mgr they frauduantly sold me phone there service was not good enough only 2g speeds at best .. He imeadeatly hung up and took my battery out gave ne my phone had dumb fat security escort mr out the man grabbed my arm forcably I informed him let me go im a disabled vet you touch me one more time itl be your last move they think they can have goons muscle you and disrespect when you catch them red handed

      Delete
    2. Yeah, I had been with metro for a year now, I finally upgraded my phone to an android. Since the second day it has been shutting off by itself, battery is fine, and it could just be sitting on my desk and I go to check it, and it's off. My initial reaction was oh, well this sucks, I guess I will just have to take it back. So the next day I had called their 1888 number, and they said to go to the store I had purchaced from and they will be able to exchange it there. I call the store, just to be on the safe side, and they had told me that I have to go to a corp. store to do that, and said it's located not far from where I live. But the week before, the woman I had purchaced the phone from had told me that the nearest corp. store was at least two hours from where I live. So I let it go, and as the week progressed, the problem seems to be happening more often. So today is day seven of me having this phone, and if I can't get an exchange, today is the last day that I can return it. So I had talked to someone on the phone at the customer service, to go to that store to do it, and I asked them to call ahead or provide me the number to make sure that I could make the return, they said oh well, we don't have that information. So whatever, I will just drive over there. I get there and he said well, I can't help you, our system is down. So I said, well when is it going to be up, he replied, maybe tomorrow. I said this is day seven, if I bring it back tomorrow, will you return it for me. He said no I can't. So now I'm really getting pissed off. He said he is the manager and he said I can go to the other store and have them return it. I said are you sure they will do it, can you please call, gas isn't cheap, and I'm really tired of this bull shit. So he calls and sends me to the other store, when I get there the lady there said, well my boss called me back and said I can't return it since this isn't the store I bought it from. I'm like are you fucking kidding me. SO then she said well you can take it back tomorrow and he will do the return, I said when I was there he told me I could NOT do that, but now its ok?! She was on the phone with him at the time and she said, "He never told you that" I said Bull Shit, I wouldn't have drove down to this store if he said I could not do it tomorrow. SO then I'm calling customer service and the first guy said I'm sorry, I asked to speak to someone in charge, and he said no, they don't take calls. So I'm like well someone has to do something, and since you said you can not do anything, maybe you should go talk to thenm for me. So finally he puts me on hold, and hangs up on me. So later I called again, to see what needs to be done, or if ANY ONE can help me. She said, well I can't help you, all I can do is give you information, and I'm like yeah... all false info, everyone keeps telling me different shit and I'm getting tired of it... if by chance they will return it tomorrow, I'm cancelling my service once I fufill the month that I paid for and going somewhere else where ppl know what the fuck they are doing

      Delete
    3. AUDREY.AVON PARK,FLApril 6, 2012 at 6:39 PM

      IM HAVING THE SAME ISSUE... INTERNET IS SLOW. GIVING ME A BULLSHIT LINE. I JUST RECENTLY BOUGHT IT AND BEFORE THE 7 DAYS ARE UP I WANT TO RETURN IT BUT THEIR SAYING I WENT OVER 4 HOURS SO THEREFORE I CANT RETURN IT BUT I KNOW FOR A FACT I NEVER WENT OVER 4 HOURS I DNT USE IT AT ALL ONLY TXT. AND INTERNET ON THE GO. WHAT A PIECE OF CRAP THEY ARE GIVING ME!!!!!!!!!!!!!!!!!! I SAY WE GATHER UP AND ALL SUE THEM THE MORE PEOPLE THE MORE POWER TO US!!!

      Delete
    4. Just went w metro. spent $300 on a Lg 4g. Already had the phone replaced once when it kept shutting off and finally wouldn't come back on. New phone now also starting to shut off for no reason. Metro coverage so far is better than I expected but their customer service sucks and so do their phones. Since I paid for a nice 4g phone I can't afford to switch companies until someone has a free phone promo. I will not be staying with metro for more than 6 months regardless. I would advise not to ever be suckered into metro pcs.

      Delete
    5. wow I have the lg 4g esteem and have the exact same problems as you..what to do

      Delete
    6. Metro PCS. Sucks!!! The cut off my service!! after I just Paid them $40.00 Because I used My phone in A different state.. The customer service SUCKS!!!They will not REFUND my money, For that month.. They said I broke their Contract Agreement B.S.!!I WILL NEVER GO BACK TO METRO PCS. EVER AGAIN!!!

      Delete
    7. Hello Metro when will you gooooooo!!!!!! That means close, "Like out of business" Keep in mind its' not to late to satisfy everyone.

      Delete
  5. Thanks a lot for saying about useful review. It important to understand that iphone app development could help in your industry by installing customized software applications. Also you may turn your attention on outsourced sharepoint developers.

    ReplyDelete
  6. I purchased two phones and simply wanted to switch mine and they made it impossible!! They wanted everything down to the freaking plastic it was wrapped in! Finally I got it all together and I went in and they said since my number was the main line I would have to return my husbands too..like wtf are you kidding me?! So fed up I returned the whole dam thing and it took them 21 days to refund me! Then 2 weeks later they took out another 660 dollars for no dam reason! I guess you get what you pay for 50 bucks a month for a bunch of bull shit!

    ReplyDelete
  7. my phone got stolen went to get a new phone.I would think u would treat ur customers better then that i guess u got to big to fast.so here are the charges for losing your phone or getting our phone stolen ok 59.00 for phone 10.00for pqsn0400 2.00 discount 13.99 sd flash card that they said we needed or phone will not work 12.00 for qtp431 and 10.00 upgrade that i didn't need 6.44 tax get this $109.43.this is a joke and people would not be so mad if u would keep it real.so when my son that is 14years old came home with the phone i could not believe what they made him pay for.then when i sent my daughter that is 21 to get the money back they told her no refund.i guess metro pcs forgets that the cutomes make u.wow this is what u become good luck how much would u have made a year off me just to make me pay for the phone and service ur lost there's a lot of phone company out there that respect there cutomes.o and they didn't have the phone that was stolen so i had to buy a new one thats where they say upgrade so they dont have to refund u.ill pay at boost same price better service. there employes work on Commission buyer beware they dont care about us.

    ReplyDelete
  8. Greetings to all,

    It is amazing the complaints that are here. I have been with Metro PCS for at least 8 years. I have not had the problems that the other customers have experienced. 1/2011 I bought My LG Optimus Android. I have had the occasion of it freezing from time to time, because it is a computer after all. When I had a problem with my Samsung Code, I called it in and they told me to go to a main store. I went there, customer service was wonderful. I do not know where the other customers are from, I am from Dallas, if I went to the main store in Mesquite, or in Plano, I have received great customer service. My mother now has my code phone. I was able to understand that Metro PCS stop exchanging phones. One thing I will not do is purchase insurance, because you will end up paying for a new phone. But like the lady said about her son having to pay $109.43, that is better than having to pay $400.00, although, it was not Metro's fault that the phone was stolen. Like with any insurance you have to pay a deductible. Sorry Metro PCS that customers have become so spoiled and we begin to think that just because you are a nationwide company and we assisted you in getting there, that you should kiss our hinny part. No way no how. Everything that happens to us is not a companies fault. I love my phone, and I have not had any problems with Metro PCS. Good day to you all.

    ReplyDelete
    Replies
    1. I have the same phone you do. Through no fault of my own the phone has been freezing, restarting, and blinking since day one. I have called and talked to several customer service representatives and talk to several clerks and managers at different stores. Every time I try to resolve the problem I am cordial and understanding, because I know the clerks do not make the rules. Nevertheless every time I am treated like garbage. Like I am trying to con the company out of millions of dollars. I have terrible signal, slow internet, a freezing blinking restarting phone, and it is all together ridiculous. All they have done for me is restart my phone and check the battery. The last phone I had with them had the same problem. It was a Samsung something or another, not a smart phone. I had to pay ten dollars, that I honestly could not afford, to return it even though the company really should back the merchandise they are selling instead of charging the customer. The clerks and service lines people are rude and accusatory. Most of my time spent dealing with them is just me defending myself against their name calling and guilt trips. I get questions like "Are you stupid enough to keep your phone in your pocket?" And I find it ridiculous that customers should have to pay a fee to pay their bills.
      Spoiled? I don't think so. Wanting of common respect and human decency? Yeah, I think I deserve that much. I am not looking to get anything for free. I want what I was told I was paying for: A working phone and service, a good product, a helpful courteous company, and useful customer service.
      You aren't the majority of the customers they have slighted, you are the exception. Congratulations. I had great service too until a year and a half ago. Then everything started rolling down hill in a run away ball of garbage. I am tired of being treated like a criminal every time I have a problem and ending up fighting with them just so it can all result in the same conclusion every time: Nothing gets fixed.
      I am by no means spoiled. I just expect the company to stand by it's word and what I pay for. They are more than happy to take my money, and then my extra money I have to pay for paying them money. But they are not happy to help or provide real functioning service.

      Delete
    2. You are a self-absorbed retard! You didn't have any problems, but hundreds of people have legitimate complaints and you call them spoiled?!? How stupid are you? Try explaining this, you moron... I have been a PCS customer for several years. 3 days ago, I lost all reception at home. Upon further investigation, I discovered that there was a 1 mile-wide area completely blacked out of all service. I drove a mile away, called PCS, and have since been trying to get someone to realize there is a major outage and irt needs to be fixed. It's now 3 days later, and there's still no service. I've even spoken to the CEO's son at Corporate HQ, still nothing. Try taking your head out of your ass and your foot out of your mouth before venturing an ill-conceived, bullshit opinion. Just how are you related to this company and how much do they pay you to defend them?

      Delete
    3. Hey "Anonymous"

      You resort to name calling and such. It's easy to hide behind anoynmous posts and write nonsense. You called him a moron. Gotta say, bud: all you did was complain about their service and how bad it sucks. Most people would walk away but by your own admission, you've been a customer for year. Who exactly is the moron, given the evidence?

      Delete
    4. I only had metro pcs for less then a month and I am trying to transfer. I was lie to and trick all on the first day. Since then I have got nothing but lies and the run around. Right now they want even give me my sim network unlock pin number to their phone so I can leave them and go to another cell phone company.


      Delete
    5. METRO SENDS TEXS WHEN THEY WENT THAIR MONEY OR THE PHONE IS OFF WHY DONT THEY SEND TEX OUT WHEN THE SERVICE IS DOWN LIKE LAST SUNDAY 9 -12- 2013 HAD TO GO TO MAIN OFFICE IN PERSON BECAUSE I COUNT CALL HAD NO SERIVE TO SEE WHAT WAS GOING ON HAD A LOT OF MAD PEPOLE IN THE OFFICE ON SUNDAY EVERY BODY WAS PISSING MOWING PHONE DID NOT WORK ,, METRO HOW WOULD YOU LIKE IT IF IT HAPPENED TO YOU ON A SUNDAY

      Delete
  9. I purchased 2 phones for my kids. There was another line on the account that was already active. The employee Jorge at the El Monte, CA store did not inform us about the proration on the account when you add lines. So, two days later the new lines were suspended, EVEN THOUGH they were paid up until October 4! I tried contacting the customer service number and could not through to a live person until a fucking payment was made on the account. Called the store where the phones were purchased from, had the worse customer service experience on the phone. So, we took the phones back and spoke to the person that helped us initially. This person is not knowledgeable to hold his job in customer service, is rude and argues with customers, again his name is Jorge. I asked for corporate's number and he tried to give me the number to that stupid, tucked up automated system they have. He could not present the address to corporate. The manager on duty did not do anything to address the issue of him getting smart with me. So, corporate and the Better Business Bureau will be getting complaints on him and Metro PCS. This is the worse company ever to have phone service with! All thumbs down and fingers up their assess!

    ReplyDelete
  10. Metro pcs is a rip-off. you purchase your original phone and they offer you insurance which isnt worth it because you end up buying another phone anyway. also if you purchase a phone and dont buy the insurance they will trade out your phone for a USED PHONE if not working properly with a fee and they can order for you which will take about 5 business days, or they can charge you $30 instead for a USED phone out of their store directly....I have traded out the same samsung hawaii ascend android phone now over 4 times because the phone either stops charging, freezes up as times, stores multiple contacts for one contact in your phone..for every contact listed and they want you the customer to manually delete them all because they dont know why it does this. now my phone is completely FROZEN and you cant unlock it at all. the people in the coporate office on Hulen St in Fort Worth TX are so stupid and cant unlock it or fix it at all. They reps are extremely rude and unconcerned and a POORLY MANAGEMENT staff. the management can order you another phone of the same exact model knowing the phone isnt worth shit, and will tell you the phone isnt any good and they stopped selling them. but at the same time they sold them and will continue to replace them through manufactor. collectiing money on a phone they no longer sell. HOW WRONG CAN YOU BE. this is extremely poor customer service, and I wouldnt advise ANYONE to use this phone or their service. I have children who have to reach me on this phone yet they cant contact me because my phone is frozen. i have to wait 5 business days and they wont adjust your bill for not being able to receive service. God forbid I have a TRUE EMERGENCY REGARDING ONE OF MY CHILDREN.....IF SOMETHING HAPPENS TO EITHER OF THEM WHILE I WAIT FOR A PHONE .....METRO WILL PAY! I will have it nationally known.

    ReplyDelete
  11. I have had 8 phones from Metro PCA in the past three years and I think that if I could afford another carrier I would leave but due to the economy I can't afford to change my service. I bought a Samsung Code in April of this year and now I am replacing the phone for the second time but before that I had the Motorola ve230 which I replaced three times in a year. the best phone I have had with Metro was the Samsung Freeform and that one just got so scratched up I could not read it anymore. Today I had to order a new phone from Metro to replace my Smasung Code then had to buy another phone until I get my other one in next week. I think that Metro should have to reemburse me for the phone I just bought.

    ReplyDelete
  12. this is complete and total bullshit people. I didn't get to pay my bill until the 20th of last month when it was due on the 16th. from the years ive been with you guys. You have been a pay to pay service. not date to date. i just called 3 times to get help. the first time i got hung up on, the second time the woman got an attitude, and the 3rd one would listen to anything i had to say and kept correcting me. who do you have running your lines because thier customer service is complete crap!! If I didnt pay till the 20th, I should have until the 20th of this month correct? not on the 16th cuz then i would be paying for not even for a whole months service. but you guys would be profiting off of it. If you dont do something to make a change and quick, you will be losing another customer and I will be spreadin the word about how trashy the company is so you cant profit off of them. >:(

    ReplyDelete
  13. I have been with Metro for 3yrs now and was out of state working for 10 months came back to Tx and nearly 2months after I am back I get a text message saying they were going to disconnect my phone due to off network usage....Talked to several people was advised to pay my bill and that they shouldnt cut my phone off since I was back in Texas....Paid the bill and that afternoon they disconnected my phone.....Why the hell wasnt it cut off while I was out of state instead of after I had gotten back and been back nearly 2 months???? I have called so many different numbers and have gotten so many different answers that it makes no sense......I think they are ripping alot of people off......

    ReplyDelete
  14. WORST CUSTOMER SERVICE THUS FAR. CONGRATULATIONS METRO PIECE OF ISH

    ReplyDelete