Luxottica Corporate Office Headquarters HQ

Luxoittca Corporate Office Headquarters HQ:
Via Cantu 2
Milan, 20123
Corporate Phone Number: +39-02-863341
Fax Number: +39-02-86334092

Luxottica's retail segment includes, LensCrafters, Sunglass Hut, Pearle Vision, OPSM, Laubman & Pank and its Licensed Brands (Sears Optical and Target Optical), as well as through the retail brands of its business, Oakley, which include, among others, Oakley Stores and Vaults, Sunglass Icon, The Optical Shop of Aspen and Bright Eyes.

Luxottica's Corporate office is located in Italy. The phone number and address are listed above.

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  1. Experienced very humiliating customer service at Lens Crafters. After many years of business I have closed out my account. I am sure that the dent I create in your reputation will go un-noticed, but I cannot in good conscience allow anyone I come in contact with to consider doing business with Lens Crafters without at least a warning. This is the first time I have ever had to write a complaint about anything.

  2. On Tuesday, September 11th, 2012 I took my family to Broward Mall and was in your store location for approximately 5 minutes. My dad was visiting and just had eye surgery at University of Miami and needed to get a pair of shatter proof shades/glasses. At no time did your representative acknowledge us while we were in the store. Upon exiting your store, I noticed your representative Joshua speaking to my 8 year old son and 16 year old daughter at which time I assumed he was having a general conversation with them because within that time he proceeded back into the store. We continue our shopping journey, however as we proceed to exit another store which was about 15 minute away from your store he(Joshua) was accompanied by a security guard named Mohammed. I again observed him talking to my kids so I proceeded toward them. I then asked what was the problem, he mention that he saw on a video tape a woman in a white shirt leaving the store that had taken some sunglasses and he assumed she was with us. At this time I took offence in a professional manner I explained to him that both kids were minors and if he or the security guard had question to should ask for the adult. He again mentioned he thought the lady in the white shirt was with us. I asked him for his manager same and he said Shawn; because I made it clear I would be making a written complaint.
    I took offences and felt discriminated against, because there were several individual in the store and if he had seen the video tape as he mentioned he would have clearly been able to identify it was no one in my party. I am an African American and far too many times because of the color of our skin we are judged. Your employee left the store and took the time to target us because we were black. My 8 year old son was scared and confused he began to cry because of the situation. I took to time to go back to the store and explain the Joshua the impact of this action and that he needs to be very careful when handling situations of that sort because at the impact to the children are far worst that the ones to adults.
    I will no longer support your establishment or any that carries the “Sunglass Hut” name because of this situation. Joshua apologized with was not meaningful. As a consumer I wanted my concern to be heard so that you can understand the type of employees or maybe the procedure for such type situation needs to be clearer so that no one else goes through this.


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