Lufthansa USA Corporate Office Headquarters HQ

Lufthansa Airlines USA Corporate Office Headquarters HQ
640 Hempstead Turnpike
East Meadow, NY 11554
Corporate Phone Number: 1-516-794-2232
Fax Number: n/a
Email Address: n/a
Stock Symbol: LHA

Lufthansa Germany Head Office and Worldwide Headquarters
Von-Gablenz-Strasse 2-6
Cologne, 50679
+33-1-44132222 (Phone)
+33-1-44132119 (Fax)

Lufthansa is famous for international travel by air. The company is one of the most respected airlines in the world. Lufthansa's main competitors are United Airlines, Delta Airlines, and British Airways.

Lufthansa Airline's toll-free customer service number is 1-800-399-5838. The company does encourage users to use their technical support system and help forums on their website.

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  1. Trouble exprince with Luftansa. Last winter I had a connecting flight from Frankfort to US connecting in Vancouver BC Canada. While my flight arrived a late not knowing that I had to go through customs both in Canada and the US did not help the situation either. Got to know that if your luggage or flight arrive late, or if the airport is too crowded to go through customs on time in Canada, you will be late and on your own to catch your flight as neither of Luftansa staff at the airport nor those in their US headquarter at East Meadow NY would care. They simply sent the passengers to Air Canada who promply sent them back to Luftansa like a ball. Worse, if you have a child with you and it is cold as it was my experince To this date, Luftansa is yet to respond to my complaint, reimbursing me for paying my way back to the US on a bus is another story. Hope you will have a better experince with Luftansa if you still are going to choose them.

  2. FRAUD!!!! Got charged on Credit card and Lufthasa does nothing about it! I am going to tell everyone this bad experience!

  3. I flew with Lufthansa Airlines from Newark Airport to Accra 1 stop connection during the holiday season. Upon my arrival, I was suppose to buy another ticket to my final destination and not to mention my medications in my luggage that didn't get to me till 10 days after. I was stock in a country I knew no one and had to pay hotel fees until I was destitute. Hadn't it been the intervention of the United States Embassy, my health was going to get worse and probably perish. Here is the list of the important medication that was critical to my health:TRAMADOL HCL 50 MG, CYCLOBENZAPR 10 MG,SIMVASTATIN 20 MG, ZOLPIDEM 5 MG, BUSPIRONE 10 MG, NAPROXAN 500 MG. Because of the Lufthansa unethical management I am asking $3000.00 for pain and suffering and $4500.00 for my medical expense to restored my physical condition. Failure to respond to this public exposure will lead me to pursue legal actions.

  4. I have to change my return date and contacted my agent and they tried to find the fare by blocking the seats, but the rates are equal to a round trip , so the agent asked me to contact Lufthansa and i did. i called a LH agent and he said it is taken care by agent and they cant help and again i was forwarded to the Lh agent like a ball played my the private agent and lufthansa, at last lufthansa agent confirmed the date in the morning and she said everything is confimed and she will email me the confirmation of the return date and i can pay the change of date fare $250+$25 in the airport at the time of travel. i taught i was all set,but the same day evening they are calling me and saying the system is not accepting and i have to call only the private agent and i really hate their service.could not find solution for the past 10 days.

    when they have some limits y do they give the whole control to the private agents and they try to charge more from the customers? .Now i would advice everyone don't travel In Lufthansa airlines, service is very poor

  5. I flew with Lufthansa Airlines from Munich to Los Angeles and I had a good service with Ms.K.Ropat on March 18,2012. Please, I want from Ms.K.Ropat to send me email that she received. Sincerely

  6. Lufthansa is run by Crooks. They cancelled my flight from Chisinau to Munich. They could not rebook me and they did not refund my fare. Not a dime. Lufthansa, you OWE me $402.

  7. We just had a worse flying experience with LUFTHANSA on July 4th from Prague to Frankfurt and even worse from Frankfurt to LAX!
    We are frequent flyers with United and United Club members but were treated as second class citizens by the rudes ground crews we ever experienced in our life!

  8. The bags of my whole group of 6 persons were delayed last evening. We filled out all necessary documentation and was told that we would be called to arrange for delivery today. This did not happen, and therefore, as per the report form I also logged on to but that just said ring the airline !!! - so worse than useless.
    I had to ring a premium rate phone number where I was told that the queue was less than 30 seconds but I had to wait several minutes before being answered.
    I complained about this appalling customer service, did not even receive an apology !! I was just given another number to ring to get an E.T.A. for my bag. I asked for details of who I could complain to and was told to do so via the website. However, I shall make their CEO aware, as this will affect my future buying decision, if I can find contact details for his office. I was unaware that Lufthansa was diversifying into making money from premium rate telephone communications and I am very unhappy about the costs for myself and other members of my group in time, calls and inconvenience. We have essential items in the luggage eg. laptop charging units !!

    C. Croxson

  9. The sad experinces by travellers using lufthans is a bad dream and honestly i will never try this airline in my life.i almost bought a ticket to Afirca but now ive changed my mind
    elijah ouma
    copenhagen ,Danmark

  10. its just sad and frightening to fly lufthansa after reading all the very very sad experinces by passengers.i was just about to travel lufthasa to Africa here on the 1st of january but i dare not.its the worst airline

  11. Recently I contacted your corporate office via email re the cancelled flight from Frankfort to Budapest due to Lufthansa's strike on April 22, I asked that (thinking it a just and fair request)Lufthansa reimburse me $378.35 for expenses incurred due to the missed flight (UA9072 operated by Lufthansa). I have not been granted a reply and my high regard for Lufthansa is plummeting; I had thought the flight from Frankfort to Houston was superb, with fresh, tasty food, clean comfy craft and excellent attendants. I will send you documentation for my expenses; thank you. Jean Sixbey

  12. Terrible customer service. Agents are rude and untrained no people skills. They lost a guests luggage and pushed us to fix their mistake. -Business

  13. My worst experience with Lufthansa ever, I don't know how they are still in business in USA. Customer service is nightmare, u can't get to anyone, that keep ignoring my emails, irresponsible behavior, shame on all top managers

  14. Lufthansa canceled our December 1 flight to Russia from Newark--but did not notify us. Our travel agent luckily saw the cancellation just 4 hours before we were to go to EWR. She found a flight from JFK. Lufthansa's attitude toward consumers is unacceptable. It should have been required to use my phone or email to alert me.

  15. Lufthansa is a crook airline. They are not people who care for elderly and disabled. They did not provide wheelchair to my parents and they could not get the connection flight. Shame lufthansa !

    1. I am not surprised, they get worse and worse the more I learn about them. Even the people at Orbitz and Expedia, even a private travel agency had bad things to say about this crooked airline.

  16. BUYER BEWARE, Lufthansa has the WORST, coldest customer service. They are like heartless robots. PLUS, don't be surprised if your seat is given away!!! I flew Lufthansa for the 1st time October of 2013. The flight there was ok, but the 12-hour flight back was TERRIBLE! I reserved my seat ahead of time and when I began to board they said I'd been moved. The seat they moved me to did not recline and we were packed in like sardines. The seats in front of us were practically in our faces, and forget about squeezing through to use the restroom (which I might add were subpar to any other airline I've ever flown; dirty, broken parts held together with tape, facilities that didn't work etc). But since I thought it may be an off day for Lufthansa and it was my 1st time, I decided to book a flight on them this January. Well, BUYER BEWARE! One of their customer service agents told me that it's a good possibility that my 11-year old niece, who's never flown before, may have to sit away from me!!! This will be the last time I use any airline affiliated with Lufthansa. I will become a One World traveller and fly British Air. SHAME ON LUFTHANSA!

  17. Lufthansa is placing video ads ahead of video content on websites like I find the ads very irritating because they are in my face, (like shouting). In the face ads do more harm than good and now they have led me to find this site with so many negative experiences about Lufthansa. I plan to share the information with my friends.

    I believe that this treatment of customers is the result of poor economic conditions for Lufthansa. In 1972, my wife and I flew Lufthansa to Germany. It was a very pleasant trip.. We had a good feeling for Lufthansa. Now the cramped seating and seemingly poor financial status would detour us to other seemingly much better airlines like Jet Blue. We flew Jet Blue to Cancun Mexico recently and had a delightful experience.

  18. Lufthansa's US Customer Service is the worst I have ever had. Agent was very rude, she gave a fake name "Lluvia" after I threaten her to talk to a supervisor to complain for her . Go with US or British airlines.

  19. worse airline i ever traveled.treated so badly in Ghana after not allowing the flight i have paid for, for two consecutive days. spent another $1500.00 to buy ticket from British airways.waiting for good response else i will take legal action against them.customer service in Ghana so horrible and unqualified,talk to customers like trash,don't even have name tag for identification.

  20. Guess All your pilots AREN'T FIT TO FLY, unlike what the Lufthansa CEO claims. The CEO should have checked the pilot's Drs Orders first!! Maybe he shouldn't believe in his pilots so much. Amazed to see, in the press conference, the CEO hastily SNEER at changing the US rule of 2 in the cock-pit, after Airline Rules ALLOWED his pilots to KILL 150+ People!! Co-pilots should also be required to complete MORE Flying Hrs. US Requires 1500. His copilot had only 640?! Absurd! The CEO is an IDIOT!!

  21. OMG I am glad a read this… I tried contacting their US numbers listed above, none work… wow I thought Germans would have a top notch service… dang…


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