Lord and Taylor Corporate Office Headquarters HQ

127 comments
Lord and Taylor Corporate Office Headquarters HQ

Address:
424 5th Avenue
New York, NY 10018
Corporate Phone Number: 1-212-391-3344
Fax Number: 1-212-768-0743
Email Address: [email protected]
Customer Service: 1-800-223-7440
Credit Cards: 1-1-866-465-8292

Lord and Taylor is famous for their Lord & Taylor Retail Department Stores. Their stores are some of the finest department stores in the USA. Lord & Taylor's main competitors are Bloomingdales and Macy's.
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127 comments:

  1. I was just informed that Lord and Taylor is coming back to Florida. While that is very exciting, from the research I've done, I learned an outlet store is on it's way. I encourage Brendan Hoffman to look into opening a full department store in Naples, FL. It would definetely be a huge success here.

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  2. Today I have received 4 calls begining early am from (800) 654-0520. Initially I did not answer a # that is 800 and not identified. When I did pick up I was asked to hold. No one came on. Just did a google search of the phone number. It's for L&T. Don't know why they are harrassing me. Plan to call the exec office tomorrow and cancel my credit card.

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  3. The customer service at the Scarsdale store is extremely need of training. I bought a bag that cost $238.00 B. Markowski brand,it faded and I spoke to a Mgr, which her reply was that the bag was only guaranteed for 3/6 months. I asked for the number of the designer to contact the company directly and she stated that they their number was deleted due to all the complaints. I was given a card that at the event I found the receipt they might give me credit. I used their credit card; therefore they should have a record of it. The people in a managerial position do not like to help the customers. If they only knew that without customers they would have a position.

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    Replies
    1. how long did you have the bag for??

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  4. Purchased a Nipon 3 piece suit in the petite department and was charged $199.00. Walked into missy department and suit is $99.00. Lord and Taylor.com same suit in missy is $99.00. Why would a petite not be the same price...less fabric etc. I think this is discrimination!!!

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    Replies
    1. Because possibly the outside sells better than the just, so they do the price of the most to get people to buy it. Has nothing to do with discrimination. Get over yourself. Why is everyone so quick to jump into frivolous law suits?

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  5. Your customer service at Clinque in Bayshore is terrible. I encountered a rude saleswoman while attempting do an exchange on Nov. 15,2011. My return was past 90 days which is your store policy. I had the receipt and original package. Clinuqie has a no hassle money back guarantee when I attempted to exchange the product the saleswoman refused to do an override, and wanted to give me a fraction of what I paid. She then consulted with a manager who also refused to accommodate me. I WILL NEVER SHOP AT LORD AND TAYLOR again due to poor customer service.

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    1. A similar incident just happened to me regarding L&T (Oakbrook, IL)with a Clinique purchase. About 2-3 months ago I purchased Clinique foundation that a Clinique cosmetic tech recommended to me. It was terrible; too heavy and not even the right color. Problem: I misplaced the receipt so when I went to exchange it, I was told by a very rude salesperson that it was store policy to not exchange anything after 90 days even if Clinique has a "satisfaction guarnteed" policy. She even went so far as to suggest that I fraudulently try returning the makeup to another store, such as Nordstrom, that has a more liberal return policy. I will NEVER shop at L&T for ANYTHING ever again.

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    2. when you buy something it's yours...i don't know when this 'return/exchange' culture became so pervasive in the US. Your story is even more pathetic; you are trying to exchange something PAST the already generous 90 DAY return policy. uugghhh....

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    3. lord and taylor got into my business, Marni Gordon


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    4. Managers are no longer allowed to do over rides. Seems like you're familiar with the system

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  6. Lord and Taylor in Cheektowaga NY is always excellent. Top notch customer service and great sales. iMO Mxcys or any other dept store does not compare.

    *this is a real personal opinion not a paid endorsement!

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  7. I purchased a Michael Kors watch as a 21st birthday gift for my daughter. The watch was going to be big and the salesperson, Naomi, advised that she would be happy to remove links if needed and she was there until 5PM that day.
    Well, my daughter went back and missed Naomi by 2 minutes. In the interim, she found a different style watch and exchanged one for the other. She still needed 2 links removed and inquired of BARBARA, now at the watch counter, if she would remove the links. "NOT NOW I WON'T" was what she snapped back at my daughter who was made to feel like a criminal. This representative of Lord and Taylor summarily dismissed my daughter by turning her back and walking away from her! This lovely person needs to go back to charm school. The watch cost $300.00. Is that not enough to spend or is she annoyed to need to re-write a sale for Naomi? Is she incapable of performing her job or is she just a nasty person? The latter seems to be true. My daughter is not a snotty kid. She respects her elders; when it is deserved. Em kept a civil tongue in her head, unlike BARBARA and came to me with the issue. I will be having a chat with corporate and I bet an apology from BARBARA is forthcoming. What a nasty, callous person she is. It seems apparent that she dislikes HER CHOICE IN JOBS immensely and needs to be retired or fired.
    A lesson can be learned from NAOMI, Miss BARBARA. You need to follow her lead.

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    Replies
    1. I wonder if we had an issue w the same Barbara! Was her name
      Vito at palisades mall lord and taylor

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  8. Saw two adorable pairs of novelty Star Wars cufflinks advertised on page 3 of Sunday's New York Times. Have tried for day and one half to purchase. Email to customer service, visit to Rockaway, NJ store, tried online, two calls to Customer Service, and Lord & Taylor cannot tell me whether they carry them. Suggested I drive to Paramus to try luck there. All interactions very friendly. Left messages at NY Store and Corporate Offices. Empathetic customer service representative suggested not much can be done without item number, which was not in print add. Did not appreciate irony in ad campaign's title,"Fantasies," until tried to purchase.

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  9. Lord and Taylor Freehold, NJ The Clinque sales person tried very hard to sell me items that were "in stock" that were not what i needed. I purchased two bottles of foundation and when i got home they were both acne formula not the foundation i requested. The Sales woman in the shoe department tried to help everyone not to let another sales person get the sale, she was extreamly rude and another sales woman tried to sell me huter boots that were not glossy AS glossy. I guess commission is important to L&T employees. To bad the customers are not.

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  10. On December 17, 2011, during a trip to NY, I made my first ever purchase at your Manhattan store at the Bobbi Brown make-up counter.  I had some make-up applied by a make-up artist and -after much deliberation, due to cost- decided to purchase two items: a moisturizer and a foundation. Total cost : $102.34.  I made no other purchase.  Imagine my surprise when my credit card statement included an additional Lord & Taylor purchase for $65.33.  Follow-up with your customer service representative, Jessica Perry has yielded further information that the additional purchase was a Bobbi Brown travel bag, an item which-at a cost of $65- I am sure is quite impressive. However, I never saw this item in your store, did not purchase it, did not authorize its purchase and am not in possession of it.

    This has been very upsetting as not only have I had to make several calls in my attempts to clear up this matter but I am now-  since December 29th- being deprived of the use of my only credit card as it is Citicard's policy to cancel the card once there is a disputed charge.

    Needless to say, I am having serious reservations about the honesty of your employees and about whether I should ever return to your store.

    I am at this point requesting a full credit issued to my credit card company so that I am not forced to pay for an item I did not purchase; and a thorough and expeditious investigation into how this "error" occurred.

    Your prompt attention to this matter and a quick response will be much appreciated......... Charmaine Rose

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    Replies
    1. Pushy cosmetics sales people are to blame!!!!

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  11. I just called Lord and Taylor in New York City. Worst service EVER! After listening to a long menu I entered the correct selection only to be passed around to 5 different people and then disconnected. I tried a second time, same thing except I wasn't disconnected, just on hold for 2 minutes until I finally hung up. All I wanted to know is if they could help me with a tuxedo pantsuit in the Tall section but apparently you have something against tall women because you offer, Plus and Petite sizes but not Tall. First and last time I'll ever shop (or try to) Lord and Taylor.

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  12. I have been buying online on Lord and taylor for years now and last November 2011 , all my orders are getting canceled because the customer service said that my address on file does not match my financial institution. I have verified this with my financial institution as well as Lord and taylor account which I also have and they said that it was approved. Customer Service told me that somebody will contact me about this matter but it has been two months and no one ever called me for an explanation. Since I can not order online anymore, My Lord and Taylor credit card is no use.This is the latest Order Id no that was recently cancelled..15437000.

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    Replies
    1. Same exact thing happened to me a number of times. Glad I wasn't the only one. They made it sound like you don't have enough limit on your cards or whatever. In reality, they just don't want to look stupid and take the blame for their own failure.

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    2. I am going through the same thing right now. I find it unbelievable. I have been a customer since 1983.

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  13. I ordered a grey and white pinstripe pantsuit online.
    What was delivered was a black suit with hangtag labels that said it was a grey and white pinstripe suit.
    I took it back to the Lord & Taylor in Westfield NJ along with the shipping labels and they told me they wouldn't take it ...it was my problem.

    I seriously wonder how Lord & Taylor manages quality issues if I could receive an off-label black suit that purports to be a Tahari grey pinstripe...and how you train staff to be so self-serving.

    I will never shop online at Lord & Taylor again and I strongly advise others not to shop at Lord & Taylor online either. You take a risk that whoever is filling the order will actually give you what you order, and then you are stuck with whatever trash they pack in the box.
    I am thoroughly disgusted!

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    1. the store shouldnt have refused an online order their policy is to take it back u should have asked to speak to a manager.

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    2. People that work in retail stores are extremely dump and clueless so just tell them either you give me the money back or I am going to dispute and keep the item.

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    3. Half the time, customers switch tags on products to get s liter price. If you got the wrong suit, with the right tags, in betting that the associate grabbed the wrong suit with the right tags and sent it to you.
      It's usually the case.

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  14. I am writing this to report dissatisfaction of the customer service line, or lack of customer service I should say since according to everyone I spoke with there is no customer service department. I have been trying to connect with a human for 22 minutes (after emailing twice online with no response in 7 weeks. And now, the person who finally picked up had no idea of an address to give me, so referred me to "the main store" in NYC. Let me try that now. On hold, "my call is very important to them..." 3 minutes, transferred 12 minutes later actually spoke to a nice women in NY who sid she only handles for the NY store, there is no national customer service for Lord and taylor, now at 35 minutes while im on hold and she tries to transfer me back to the store I started with.....on a call with Maria back in boston where i started. Also tells me there is no customer service department. she is a manager of contempory clothes, tell me after another 12 minutes to send it back to her...will I be reimbursed for shipping - nope even though the sweater fell apart. Must be nice to not have a customer service department, saves money. I have made my last L&T purchase. GOt to nordstrom where everyone is trained to help.

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  15. After 49 minutes of trying to find a live person to speak with being transferred from store to store (each time being told there is no main customer service department for L&T (even though you call an 800 number) filing complainst on line twice with no reply, I wrote a long explanation here on line and it wouldnt publish. No surprise these stores are closing. Ive made my last purchase at LT - go to nordstroms where you receive fast efficient assistance

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  16. Debra from CanadaFebruary 3, 2012 at 6:32 PM

    I went to return a pair Areosle boots that I had purchased 2 weeks prior and was told I could not get refund only instore credit I had a recept but was told the nick in my boot was my fault ?????? the boots were not leather so when I wiped a bit of slush the material came off. The manager Christina in the shoe department was very rude with me and embarassed me infront of some other customers. She had no reason to accuse me of this and talk down to me. I reside in Canada and do all my shopping in the US and have never experienced this type of treatment very unprofeesional very disappointed in the Lord Taylor Twelve Oaks mall.

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  17. For a store that had always prided itself on its customer service and actually once merited stars in that department, it is so sad to see it succumb to the mind-numbing run-around one gets when trying to speak to a live person at the customer service number.

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  18. I went to the Jewelery section at the Dulles Town Center store in Sterling Virginia and found that the manager and employee both were persian and kept speaking persian and laughing at me. I did not know that one of them was a Manager until I inquired from someone and was told her name was Sima (something) and she was the Jewelery Manager. Then I found out that most of the employees under her were persian and she kept talking to them in Persian while I was standing in front of her. I think Lord and Taylor had a reputation for Good Customer Service experience but this store needs people that provide it rather than laugh at your customers and speak in another language (persian).

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  19. Frequently I receive an email about a sale. Since I shop on-line, I start to review the clothing. Each and every--and I do mean every--time start using your site, it takes up to FOUR MINUTES to view an individual item and THREE TO FOUR MINUTES to return to the page.

    I work off of a Server so the problems I incur are not because of my computer. You could have sold hundreds of dollars’ worth of clothing; however, I don't have the desire to sit and stare at the computer while maneuvering through the site.

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  20. who is the current president of Lords & Taylor in the USA?

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    Replies
    1. They were bought by Hudson Bay Company in Canada. No longer USA company.

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  21. The Lord and Taylor in Natick MA is badly in need of more sales people. The store itself looks old and run down. There is no one to help with customer service issues. Sales people hound you especially in cosmetics. Back off pushy sales people and you would do better in sales no one wants to be hounded. Cosmetics is the worst

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    1. seriously all their boston region store need some serious help

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  22. Tracy in Women's Fragrances is the worst in Braintree, MA. She will keep giving you coupons and discount cards just so she can get her commission.) Even though it's supposed to be 1 per customer) If you keep buying from her -she ring you up multiple time giving you a $20. discount

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    Replies
    1. are your a disgruntled fellow employee? Omg how horrible as a customer to be allowed to use the $20 discount card multiple times. Considering the price of products at L&T I'm sure that the store is still making a profit after that $20 off. And if she got customers to spend more, she's helping L&T Make that much more. This seems like a fake review (because if you were a real customer, you can just refuse the $20 discount and insist on paying more....)

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  23. Do you have an anonymous line to report inappropriate behavior of employees? Please post

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  24. placing orders online is the worst ever. I work on the shopping online industry and their customer service is so unprofessional lacking product information. by far it has been the worst. I was very surprised since they do sell upscale clothes. So I placed an order for baby dresses, the last two digits of my zip code were incorrect, so I immediately called them. Guess what?! I cant modify the shipping zip code, just the last two digits. And I cant cancel the order. I called three different times, being told I have to wait. I received email saying I cant cancel my order because of their fast shipping. lol Fast shipping?! when the transaction has not even cleared out of my bank. The only option I was told by email, because by phone all I was told were NO, NO, NO, but no one was professional enough to suggest something. I was told via email, only option to cancel and refund is to return the product and ofcourse pay the extra shipping....but wait...return the product?!!!!! HOW...if no one at your facility was professional enough to make a note that my last TWO DIGITS... are wrong!!!!! so how am suppose to return a product I wont even receive?!!!!!!!! I have shopped at so many stores because I have a baby girl and many moms can familiarize we love to shop for them and not one store has put so many issues like lord and taylor...they need to train customer service and upgrade their system...unless they are doing it on purpose to steal money. at least with my problem that what it seemed because I was not given options to cancel. they can refund but only after they shipped out the product to you and you shipped it back to them?!!!!!! How smart is that when I requested to cancel right after I saw my confirmation and called to modify it, but I was told I couldnt???!!!!!!!!!!!!!!

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    1. I had to order the items 3-4 times still yet went through. Customer Service reps can't do shit. They said its the billing verification issues but you know what I had this issue in the past so I know how to get it done right. I even used different credit cards. Given me wrong # to the stores to order only to get turned down. Wasted half of my day for nothing. I have to say Lord & Taylor is a disaster when it comes to Customer Service. Just stop ordering from them and they will eventually realize their lack of professionalism in the retail industry.

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  25. Melissa MerrittJuly 19, 2012 at 7:52 AM

    I will never order from Lord and Taylor again. This was my first purchase, and last. I bought three dresses, online, and returned one. It has been six weeks and they say they never got it. They say they 'can't find' the tracking info that they provided me, for the return. I have signed statements from our concierge and the UPS man who picked the package up...and there is video camera surveillance downstairs that shows it was picked up.

    L&T are scammers. I am so sorry I wasted my money. Literally threw it away,and who can afford to do that?

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    1. Similiar experience for me, just purchased a Michael Kor's leather jacket online. Received the jacket, tried it on, it ripped under the arm pit. Obvious there is a defect in the seam of the jacket. LT told me I damaged the jacket and will not refund or credit back the $300 I spent. If I would have been at a store and tried the jacket on, it would have ripped and I would have put it back on the stand and left. Since I ordered it online the customer service person treated me as if I were the scum of the earth and that I purposely ruined a $300 dollar jacket. From all the complaints I've read, sounds like I'm not alone and that they really are scammers. I will never step into a Lord n Taylor store again!

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    2. Me too. Absolutely disgraseful their behavior. NOTHING would make me ever set foot in any L&T store ever!!!!!

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  26. I worked at the Stamford store for some side money. the way they treat the staff who mainly consist of older women who really need the money is a disgrace. I was also treated poorly by some even though from the time i walked in to the time i walked out I worked. I will not frequest their store anymore due to the way they treat their employees. The manangers need substantial training in managerial skills and motivation

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    1. As an infrequent customer, the level of customer service at L&T Stamford is abysmal -- from switchboard to general management. Take you business elsewhere. L&T is a disgrace to the industry and insult to customers.

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  27. HORRIBLE experience with lordandtaylor.com

    I ordered a pair of shoes during their 75% off clearance flash sale- and this morning received an email stating that my order had been cancelled-no explanation. I went to their site and the item was actually still in stock in my size, so I called customer service. The woman I spoke to was useless- she said that she was sorry, but they couldn't process my order and she would not tell me why. I asked to speak to a manager- nope, she's unavailable. Well, my credit card is pending the transaction amount, so I know it's not a payment issue! I tried doing a live chat with another representative and got the same runaround- no answers. I think they cancel random orders after big sales so they don't have to fulfill their very low sale prices (I was getting a pair of $179 shoes for $45 after discount). I will never order from them again!!!!!

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  28. The level of customer service at L&T Stamford CT is deplorable! Either no one answers at the extension or the wrong department is rung. When the desired department is finally reached, the person says hold and never returns to pick-up. Contacting management is also nearly impossible. The operating procedure of the store is absolutely abysmal! This would never occur at Nordstrom where I have been a customer for 30 plus years. You really need to sharpen you act before your audience decides to patronize elsewhere.

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  29. I fell in L&T Bethesda MD and have been trying to get a claim form forever. The store manager picked me off the ground. Can a customer get a claim form?!!! My insurance wont pay for my doctor's visit....

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    Replies
    1. GET A LAWYER. I KNOW A GOOD ONE IN THE AREA IF YOU NEED ONE.

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  30. I recommending avoiding Lord and Taylor who owe me $362 and has fail