Comcast Corporate Office Headquarters HQ

652 comments
Comcast Corporate Office Headquarters HQ

Official Address:
One Comcast Center
Philadelphia, PA 19103-2838
Corporate Phone Number: 1-215-665-1700
Corporate Fax Number: 1-215-981-7790
Corporate Email: [email protected]
Corporate Stock Symbol: CMCSA

Comcast is famous for communication services. Comcast's products include wireless voice and data, broadband internet, video, and data and phone service. Comcast is one of the premier cable tv and internet providers in the USA. Comcast's main competitor is Time Warner Cable.

Comcast's toll-free customer service number is 1-800-266-2278. The company does encourage users to use their technical support system and help forums on their website.


Comcast Corporate Office Building
Comcast Corporate Offices

CorporateOfficeHeadquarters.com is not associated with Comcast®. Our site is for informational and review purposes only. 

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652 comments:

  1. My daughter with five kids has waited a week to get her internet operating. She will call the corporate office today. This is inexcusable!! Each time she calls a rep she is told that it is being worked on, someone will come today, tomorrow, next week etc.
    She does work from home and needs her internet. Also she is using up cell phone messages because the land line is out of order.

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    1. James Edward StaleyFebruary 9, 2012 at 3:26 PM

      when I signed up for comcast, I was told, I would get a debit card for $300.00 and I did not the card and I would call and call and I was told to call the rebate office and I did and nothing. One day I called and I did not push any buttons and I waited for them to answer and I got a man that could not speak english and he said he was in Mexico, I asked for someone that could speak english and he hung up on me and I called back and I was told my payments were late and the payment were taken by comcast from my debit checking account and they took out the money when they wanted to. Then when I asked for some one to come to pick up the equipment because I had to go out of town to help my parents that were ill and I had to take time off from work because they do not pick up equipment, they just install and deliver and I was told I would get my refund check in 16 weeks.

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    2. Hello, To whom it may concern. I am writin to let you know of an incident involving one of your representatives. I was sitting in my living room relaxing visiting with my wife when we got a knock at the door. My wife Melissa answered the door and it was a Comcast representative that came over to ask us for a Comcast cable box that we had already turned in. My wife tried to explain to the man that we had already turned in the box. The man then continued to argue with her about the box stating that we still had it. Melissa was trying to get a word in and sas being very demeaning to her. Melissa then called me over to the front door and I then tried to explain to the Comcast representative the same thing that Melissa had just explained to him. He then said to me well if Comcast doesn't get their box that they will have my "spic ass" in court. I was shocked and was very angry with him, I then said "you got a problem with me" I then began to open the screen door and he then told me "you better back up or youre going to get yoursef hurt". Meaning he was going to hurt me. I then contined to approach him as he continued to taunt me and my wife Melissa told him four times to get off our prperty. He then stopped about ten feet away from our front door and just faced us like he wanted me to do something and wouldnt leave. This was done infront of my ife, my stepdaughter and a neighbor. It was very loud soo it could have been heard by other neighbors. I did call the Pueblo Police to file a complaint on his harrassing, threatening, racist behaviors. My name is Daniel Vasquez

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    3. I agree with all the garbage stated about comcast. Its unbelieavable how they operate. First you cant understand their Phone rep and then they charge WAY TOO MUCH for their services. I have been on the phone all day trying to get my bill straightened out to no avail. Im am STRONGLY considering cancelling ALL my services. Comcast SUCKS in my opinion.

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  2. Joan,

    It is unexcusable as they want our payments but cannot offer comparable services for what we pay. When there is service interruptions, they credit us no more than $3 per day. A package plan of $119.99 per month actually ends up being $145 per month. Something is not right at all.

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    1. GM, I had the same problem but they did credit me $10... After you keep the package for a year the amount is going to go up again..

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    2. Dont go to Directv, their customer service is horrable. See if FIOS is in your area...

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    3. There is no way the service can be worse then Comcast. I am 50 years old and I have never been involved with a service as bad as Comcast. I actually contacted AT&T and started the ball rolling to get that service installed in my area. I have several homes dropping Comcast once the service is up and going. I had Bright House cable in Fl and I loved it. Comcast could take pointers from that company. Comcast is the worst.

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    4. only funeral homes and prisons are worse than comcast

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    5. AMEN they provide zero to no service

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    6. you people are stupid. pay your bills on time and you wont have a problem. Comcast has never messed up on my billing---because I pay what the price is. You cant go to the grocery store and tell them you want to pay less for milk because you dont feel like paying their prices. grow up. a service that is 100 dollars per month will be about 3 dollars (give or take) per day. why would you get more credit than that if there was an outage? they are compensating you for your loss--why would they need to do more than that? get a life.

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  3. To everyone using comcast, we need to stick together, the service is poor, i am in the process now of going to qwest/direct tv. I live in mpls.mn. and i have all 3 services, i have been having the same problem for a month now, 5 techs have been to my home calling themselves fixing the problem, that is not fixed.I have complained so many times,and they want to insult you with a 20 dollar credit!!! I have gotten so fed up,I had to call the corperate office,now let's see what happens, I will give them time, but if corperate does not help, I suggest we call whistleblower here in mpls. Trust me comcast or xfinity what ever they want to call themselves will answer to them. my name is Glenda Telford telephone # is 763 205 3429 for anyone who wants to join me with contacting whistleblower..........

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    1. I have been getting the run around since March 2011. I have had 7 different techs to my home and the job was not done right till then. Two of the techs drove through my yard and tore it up. I spend more time on the phone and nothing fixed. Supervisor said he gave me the credit and now I am told never done. Told me 2 months free also never done. Now I have tire track trenches in my front yard but noone going to fix that either. Insult through it all just gave me a 600 dollar bill. Who can help me? I am so frustrated can't not stand it.

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    2. This is all you can expect from comcast, they suck at everything but raising bills, at this they excel.

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    3. Not sure if you are still pursuing this issue, but I am having the same problems here in Savannah, GA. I am filing a complaint with corporate today. If they do not resolve the issue within a certain timeframe, I will take this to the top. I have been out of work for 6 1/2 weeks because of them and their "service."

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    4. no need to take it to the top.they dont call back either.

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  4. To everyone using comcast, we need to stick together, the service is poor, i am in the process now of going to qwest/direct tv. I live in mpls.mn. and i have all 3 services, i have been having the same problem for a month now, 5 techs have been to my home calling themselves fixing the problem, that is not fixed.I have complained so many times,and they want to insult you with a 20 dollar credit!!! I have gotten so fed up,I had to call the corperate office,now let's see what happens, I will give them time, but if corperate does not help, I suggest we call whistleblower here in mpls. Trust me comcast or xfinity what ever they want to call themselves will answer to them. my name is Glenda Telford telephone # is 763 205 3429 for anyone who wants to join me with contacting whistleblower..........

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  5. In March 2011, my Alzheimer's mother-in-law had no picture on any of her 3 TVs (bill paid to date). We were told to install dta converters. My husband picked these up and tried installation, to no avail. Then Comcast sent out a technician who still could not get them installed. When he checked outside, he said for whatever reason the cable coming to the house was defective, so he laid a new cable across the top of her fence the length of her yard and the neighbor's yard behind her to a box on the next cul-de-sac. He said the fault was Comcast's and there would be no additional charges. He also said someone would call within 10 days to bury the cable. It is now June and the cable is lying in the back yard, bare, and is still draped over the adjoinging fences, totally exposed to lawn mower, etc. Also, there was a $140 service fee ("New Installation") on the April bill. We have repeatedly called our Memphis Customer Service to ask for adjustments and to schedule the burying of the cable. Customer Service says they can do nothing but pull a ticket and expedite it for a Supervisor to call us. In 4 months, not one Supervisor has tried to call any of the 3 numbers we have left. Over the last 4 months, we have received bills, not adjusted, saying "Comcast is sorry it is losing a valued customer." Now we have been disconnected and they want their equipment. Each time we have called, we have expressed our desire to remain a customer in good standing, but we need Comcast to work with us and assume its responsibility in this issue. Desperate, this week I called Corporate Headquarters Executive Support and talked with at least 3 different representatives, only one of which has shown genuine interest in trying to resolve the issue. His name is Derek. He has tried to get the Memphis representative, also Derek, and the Regional Manager to help resolve the dilemma. The other corporate agents, Michelle and whoever, were rude and unwilling to put me back through to Derek and told me I had no recourse beyond the Regional Manager's decision to merely open another ticket for a Supervisor to schedule burying the line (Back to Square ONE!!) and to pay a reconnect fee, since we did not pay the incorrect bill, (Because it was never adjusted accurately nor was nor has the cable EVER been buried underground!!!) I hate Comcast. Its Customer Service, except for Executive agent Derek, is a pathetic joke and ripoff for consumers. I have filed a complaint with the FCC and will continue the battle. I will research local code enforcements regarding the exposed cable. I hope I make life H--- for Comcast. Billie

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  6. In March 2011, we tried to install dta converters, to no avail. Comcast sent out a technician to try, but also to no avail, because he said the line to the house was defective. He temporarily laid the cable over our fence and the fence backing up to our house to the box in the next cul-de-sac. He said "No extra charge. Comcast's fault." He also said Customer Service would call to schedule the burying of the cable. Our April bill, however, had a $140 installation fee and no one had called any of our 3 numbers to bury the line. We repeatedly called Customer Service from Mar-June to resolve the issue, but we were told all they can do is pull and expedite a ticket for a Supervisor to call us. NONE HAS CALLED. The cable is still lying bare, on the ground, from our house to the cul-de-sac. This week, I finally called Executive Support in Philadelphia for assistance. Only one agent there is sympathetic and is trying to get the Memphis Manager to straithen this out. In these months, our bill has not been properly adjusted, our service has been disconnected, and now they want their equipment. Throughout this ordeal, we have offered to pay an adjusted bill but have insisted Comcast be responsible for the defective cable and for leaving it exposed. All the Memphis Manager will do is "expedite the ticket" - which equals "ground zero." There is no excuse for Comcast's rudeness and irresponsibility in this matter. As far as I can see, there is NO Customer Service, at all, either locally or nationally. Billie

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  7. Rhonda in IllinoisJune 14, 2011 at 8:00 PM

    It all started when...The sales dept called me 5 times a day for days on end and hung up on me. I called to complain and ended up ordering phone service. The beginning of the end. I try to install the new modem for the phone and lost everything. Spent a good 6 hours on the phone and internet with them and in the end it all mostly worked with a service call scheduled. Then they call my cell and house phone they got partially working REPEATEDLY to "confirm" the service call. I called them back and the recording said they would should up at 3. Then get a message on my phone saying my appt had been cancelled because I "failed to answer a confirmation phone call from them" Called them back and they rescheduled for evening. No one showed. Called them again and run around central, transfers because we do not handle that and 5 minute waits on the other end for someone who can. Lots of yelling by this point and no internet service. They said there was nothing they could do. My daughter told them she knew they could hit the modem and restore the internet at least. They relented and did so. Rescheduled service call for the morning. Still did not show. Called again ~ nothing new. They showed a service call scheduled 3 days out. Someone will call in the morning. Betting they don't but the good news is... no more sales calls where they hang up on me 5 times a day. Problem is I know I will have 20 phone calls from them between then and now to confirm it and if I fail to answer the one they want me to...they wont show. Again.

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  8. I have been waiting over 6 months for my $200 rebate to come. All I have received is a run around and no straight answers. I was tols if I paid my bill on time 3 months in a row I would get my rebate. That was January 2011. Here we are 2 weeks from July and no response from NO ONE. I have called customer service and the gift card center and they keep telling me they are waiting on Comcast. How hard is it for you to take care of your customers? If I didnt pay my bill on time, you would be calling me 24/7 demanding the money. Well, I guess Ill have to do the same. Live up to your end of a deal. What a joke of a company to do business with.

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  9. Comcast is the WORSE. Called on day 1 as my service was out. Was told there was an outage in my area, after waiting 45 minutes for the rep on the phone, She told me it would be fixed within 1-4 hours.
    Next day, still not working. Called again they told me the outage was fixed and it should be working. They did not know why it wasn't. Meantime, spend hours on the phone dealing with the inept customer service people. I was told a person from dispatch would call me back in an hour to let me know if someone would come today to repair. Never heard back from anyone, after staying home and waiting for hours to hear from the repair subcontractor. Finally my husband and I (both seniors) went to the utility poll on the corner of my propery. Immediately saw the problem and repaired it ourselves. Apparently when Comcast repaired the outage problem, they disconnected the wires to my house and left the 10' wires hanging and laying on the ground. The reason was service was out was due to the negligence of their so called sub-contractors. According to Comcast it was okay that I did not have service for over 2 days. My sevice included not having any phone service. I hear they pay these repair guys around $50,000-60,000 a year. Are they stupid or not? My husband and I have no experience with Cable however, were able, using our common sense, to repair it ourselves. This company is a joke.
    I HATE Comcast. They are the worse. I have been dealing with them since 4/7/2011 when they fraudulently sold me the Triple Play Package. When I say fraud, not one thing I was told was the truth. The monthly rate was incorrect, never told of all the fees they would be charging, my computer would not work for 31 days after their install. Their computer tech's told me it was my fault,and my computer's, and not to call again. At my own expense I finally got my computer on line. The reason it would not work is because the Comcast tech's downloaded all these security programs, spyware and firefox which screwed up my computer. What do you know? It was Comcast's fault, yet they will never admit it.
    Changing their name equals the same results. Poor.....no service untruthful employees. This company DOES NOT CARE ABOUT THEIR CUSTOMERS!

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  10. I LOVE COMCAST! All you people do is complain, complain. Well what about all the good things they do. Like the fastest internet EVER! And all the things they sponsor. They have amazing employment opportunities for so many people who are looking for work. AMAZING benefits for those who are employed there. Employees donate their time during Comcast Cares days throughout the country. People expect everything done NOW. So selfish. Technology isn't perfect. People are only people not magician's. They do what they can to help and if they can't they go back to figure out the problem. Obviously every company has some bad seeds and customer service virtually every where could use some more enthusiasm! But geez people are spoiled these day. Stop complaining and get some patience. And if you don't like it switch companies. But they must be doing something right, they're HUGE! COMCAST ROCKS! :)

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    1. How long have you worked at Comcast? I suspect you are probably some division manager or even at the corporate level. Look at all of these complaints, surprised the FCC has not taken action to straighten your asses out.

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    2. the internet is great but the service sucks ass.for 2 years i have lived in my house and about 30 calls to comcast to get a cable buried in the ground that they had hooked up to my house ive setup many appointments and not one time they have showed up.now i have a new house that was built next to me they cable is wrapped clear around their house to the hub where i get the signal for my cable tv and internet.im so fed up with omg this cable company rocks bullshit,i have wriiten up a email to send to the fcc,to my governor of my state,i have talked to my lawery and also contacted the BBB on this matter.on one simple little problem.but it seems you guys really dont care to much on helpping ppl with the problem.u can set back a laugh and all.but think about this how long will you have your job when its all said and done

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    3. Actually yeah we all have our own opinion! And all I have read is nothing but bad about them. If they were so great then there would be more positive posts about them. I have a friend who works for them ans she is good at her job but she is about the only one that has ever done anything good for with the company. If I could call her every time there was something going wrong I would. But there costumer service all in all sucks! And yes i will be looking into switching companies!

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    4. Haha, I had a friend along with several others that were employed for comcast. They let them all go into work one day, let them work all day then told them they were being let go. This friend had been with them for fourteen years and was an excellent employee. SO MUCH FOR EMPLOYMENT OPPURTUNITYS.
      If I had a couple of hours to go through all of the crap I have dealt with through this company I would post, they were suppose to show up at my house again at noon today. They have yet to call or return my call. This has been an ongoing issue since Aug of last year. Yes, I switched cable companies. Still trying to figure out how much my bill is that they refuse to send to us. They had a cable that ran across my yard for a solid month that I tripped over when I was six months pregnant, all they want is for me to sign a waiver saying I will not sue. WHAT A PATHETIC COMPANY THEY ARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    5. what if a 2ft X 2ft hole was put in your wall by a technician and that hole is still in your wall for a month!! Really, you're right no one is perfect. things do take time but not months. if you put it out there own up to it and fix the problem and close that chapter and go on to the next.

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  11. I'm recent comcast customer whom is extremely upset.. None of the things that were mentioned in the promotion pkg came thru. I have several channels not avaiable to my usage simple stuff like nick at nite or noggin, you know kid stuff. And to top it all off I was charge for things that was not even mentions during the initial setup. Im very disappointed I'm thinking going to direct tv where they appreciate their customers. I called to inquire about my bill the only thing the rep could accomadate was half of a credit from the installation fee's.... What about the EXTRA $150 charged to me ?? So I'm leaving them in the dust I've realized comcast is for the birds

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  12. Sounds to me like miss danna is a comcast employee and her feelings got hurt! too bad danna,if people want to voice their displeasure about service they received they should.just because you think comcast is all world doesn't give you right to try and knock what people have to say!!! good luck with your comcast career!

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  13. As a customer of Comcast for almost a decade at my primary residence, I am very disappointed in the customer service at the Corporate Office Headquarters.

    We began service at a residence of my son in the Bay Area. My address was the billing address. There were difficulties with installation and service. It took weeks for installation and service was spotty. My son called and stated his service wasn't working. He decided to go with AT&T.

    No bill ever came though my account was used for credit purposes. Then eight months later, we received harassing phone calls for the $141.99 balance from not one but two collection agencies.

    We escalated to Headquarters and was advised they didn't know how to reach us. The collection agency which called today stated they received the phone number from Comcast.

    So, while the President's office is not dealing with the matter well, we are receiving hang up calls from two collection agencies which are telling us the same identical line, "We will continue calling until you pay your debt."

    The President's Office advised us they didn't have my current telephone number and couldn't contact us...it is too difficult to find individuals by searching the databases. The collection agencies are telling us they received all the current information on my primary residence from Comcast. We are simply trying to make certain our credit is clean because of Comcast errors. Comcast Headquarters doesn't know how to resolve that...

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  14. I can not even begin to say the stress Comcast has given me. The customer service people are rude and do not know what they are talking about. I scheduled Comcast to come out and pick up my cable boxes. I liked being able to watch tv before bed but the bill doubled when my promo was over and they said I couldn't get it back and I don't watch enough tv to be worth $150+ so I told them to come pick up the boxes.
    On the pick up day I stayed at home all day waiting for Comcast to come since my window was a ridiculous time frame of 12-8!! I had a friend come over to keep me company and we decided to watch a movie on demand for the last time.
    Halfway through the movie the service was shut off (about 3:30) so I figured they would be coming soon.
    When 7 came around and no one came I started to call to find out what was going on. I was told that a tech would call me back in 30 minutes. She also told me that a tech did come and he shut my service off. THEN WHY DIDN'T HE TAKE 2 MINUTES (NOT EVEN), COME TO MY DOOR AND TAKE THE DAMN CABLE BOXES!! 45 minutes later (when I didn't hear back from a tech) I called back. The guy was I talking to was the rudest person I have ever dealt with. He said "Well there's a Comcast building by your house just drop them off there" I said to him that defeated the purpose of scheduling an appointment to have them picked up. He kept on insisting I do it myself and didn't seem to care that I waited all day for them. I told him that I wanted to speak to a supervisor and he told me that there weren't any.
    Well I knew that was a lie! So I just hung up on him and called back yet again.
    This time I didn't even talk to the person who answered the call. I said I would only speak to a supervisor since that guy was so rude. I would have given her a piece of my mind if she didn't sound like my mother in law. lol
    She said she was very sorry and she would look at my records for the night and find out who it was and inform his supervisor of his poor behavior.
    The next scheduled time I couldn't do because of work. So I decided I'd just have to drop them off myself I don't want Comcast at my house again. I was on the phone for more than 2 hours. Just when I thought it was over a tech FINALLY called me. He said "for your inconvenience we will offer a movie channel for free for 4 months" I said HELLO!!! I just cancelled my cable and I'm handing in my boxes that's where all this trouble started! What an idiot!!
    When I didn't take the boxes into the office right away I was charged $270+ on my bill. Sorry I have a job and I'm not available to drive around and find this place.
    I can't wait to cancel my internet too. I can't wait to see what trouble I get then!
    This unfortunately is only 1 story of grief from them.
    I would stay away from Comcast!

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  15. Well Like all the comments I've read on this site I've been screwed by Comcast. I had decided I had enough of Comcast when my Extended Cable and 20 Mpps Internet server got up to $145. and change a month. I called and decided when I moved I just wanted Internet they told me I could have FASTER Internet and basic cable for less than 10 mpps internet alone so I said sure. I hung up and got to thinking well if they can do that maybe they have other deals so I called back and the retention department said I could get extended Cable channels 2-300 and 20 mpps internet for 79.99 a month. After getting two bills for over $150 each and calling the billing department at least 7 or 8 times I am told that the representative made a mistake and I do not qualify for that promotion and the best they can do is give me a rate of $123 and change and then for six month they will give me a $25 credit meaning that my $79.99 is now $98 and change. Well I accepted that deal and I placed a complaint with the Better Business Bureau. This is a typical Bait and Switch Scam that many companies used to use and I guess Comcast is reusing. We will see how they like complaints to the BBB...knowing Comcast though they won't give a shit!

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  16. My problem has been going on a month now. I paid $75 on 6/26/11. They turned shut my cable and internet off DESPITE payment. I called when I got home (went to India), and was told that I had to pay $108 before service was restored. I didn't have the money. I called back two days later, and was told that the bill was not $138.00, and couldn't explain the increase in charges. When I called back to pay the $138, I was told that the bill was now $226, and that I could post date a check. I decided to do that, but wasn't sure I could come up with the money. They told me to call back if I couldn't. I also discovered that they had changed my plan and I was supposed to be paying 100 a month instead of 79.99. I told them, I would have appreciated being notified of the change. In the meantime, I found out I had a heart condition and my sister passed away. On the day of my sister's death, July 7th, I called back, yet again, and ask for them to hold the check until July 15th, because of the circumstances. They said it was a binding agreement and I couldn't change it, which I had not been made aware of. So, I called the bank and put stop payment on my check. Comcast went in last week and overdrew my checking account AFTER I put a stop payment on the check. I called the bank in tears, they reversed the fees and blocked access to my accout. So, this past Tuesday, the 19th, I paid the bill online. Still, no service. I called Comcast, I was told that I couldn't get the service turned back on because I "couldn't cover a check with a check." But that they would waive the $25 NSF fee they charged me, despite the fact that I told them what I was going to do in the first place.
    So, yesterday, when I still had no internet service, I called back to Comcast and was told that the finance department was trying to decide to whether to honor the check. At my bank's urging, I closed my account, but left $35 in there for a different transaction. I had to order new checks, get a new debit card and the like. Comcast went in and took the money this morning, overdrawing the old account AGAIN. I STILL don't have service.

    I am so stressed that I am having chest pains from the heart condition.I called Comcast AGAIN this morning, and they told me that in order for me to have service, that I would have to call the bank and get proof that the money was there. I went off! I told them that they could do whatever they wanted, including not restore the service, because I was not about to take anymore time out of work, nor jeopardize my health because they are the worst company EVER. I was not about to jump through anymore hoops to get my service restored. The fact that I had gone through Hades was enough.
    Now I am left trying to contact the company whom I owe money that I left for them to take (and they won't get thanks to Comcast), notifiying my employer so that my paycheck comes on time next week (direct deposit), going without money because I don't have debit card or check access, sitting on the phone with the bank again, trying to figure out what to do, trying to manage the stress and do this during work hours, explain the missed deadlines (I write for an online magazine and my by-line is late), plus go without internet service and I am working on starting an online company and my attorney needs to see documents from me that I can't send.

    All of that...and I still don't have service. Comcast's reputation is poor. What I suggest is that customers all over the country, ban together and cancel your service. They can't have a company without OUR money. Maybe if their bottom line is hit enough, they will have to stop and pay attention. Whatever happened to customer service and consumer's rights?

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  17. I live in Skokie Ill. and recently had a problem with on of my dvr boxes and called comcast to send out a repair person. I was given a time window of 1 to 4 pm well as was expected they came at 4 after waiting all day she worked for about an hour on the problem and seemed to have had it fixed. During her repair she shut down everything including phone and internet. when came it all seemed okay except the menu stated it would be up shortly and this is normal we understand that. But two hours later no menu so i called and the girl tried to send a single but the box would not shut down so she told me to unplug the box which i did and the replug it she then said she sent a signal and the menu would be up in an hour well two hrs later no menu so i call again only this time i'm told there a 45 min wait and key in my phone nu. and i'd get a call back and not lose my place in line. Well two and half hrs later no call so i call and put on hold for another twenty mins. she tries to send a signal but can't so she tells me for some reason she cannot communicate with our boxes. which means to me that the repair person who was here did not program properly. she then goes on to tell me they can't have a repair out here till sun. thats four days. not okay asked to speak to a manager and after thirty minutes of trying to locate one were connected and he is charming i suspect his a trouble shooter to handle irate customer. and promises me a repair person for a window of 11am to 1am today. Bingo don't i get a call this morning confirming my appt. of from one to five pm. so i call and thats what they clam is my appt. i don't accept that means i have to spend another whole day home waiting for the repair person. How would you like it if i charged you for my time the hours on the phone the time waiting for service the second time. What people should do is charge you for there time. After all my time is worth something . We pay you good money for your service. I've been a customer since 1990 and I'm a good customer my bill averages between 200 to 300 a month I have all your services. I feel i should be treated as a vip. for all the years i've be a faithful customer. There are other co. out there and i am going to start shopping. around maybe its about time you start offering you old customer and insentive to stay with you,

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  18. THIS UPGRADE SUCKS!!!!!

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  19. I am a Chicago Bear fan and when I visited the Bears website to get training camp schedules I noticed theme days and special events this year will include the Comcast Hispanic Day. What the hell is Comcast Hispanic Day? What about the Italian, Irish, Polish, African American or any other ethnic groups. WHY JUST HISPANICS. Why would Comcast single out one group in a vast melting pot of people in the USA. I don't have anything against Hispanics, this is about Comcasts using this group of people to gain customers. Shame on Comcast. I will be discontinuing my service with them.

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  20. Comcast hires uneducated and untrained technicians. Their customer service and service is very poor!

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    Replies
    1. I agree with you 100%. There is very little professiinalism within this company. I spoke to at least 6 different people and the problem has not been solved and 4 out of the 6 were deemed incompetent. They were not of Hispanic origin; just a group of ignorant workers.

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  21. I am getting ready to disconnect. Placed a call on July 6 to have my service terminated. Talked me into a new deal that was not put in place by rep. Stayed on the phone for 30 minutes last night to be disconnected and not called back. I am going to get me a digital box from Home Depot and watch what I can from it. I will not be a cable prisoner. I can keep my money in my pocket.

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  22. I live in Riderwood Village with which Comcast has a cable contract. Using Comcast TV and internet during the 2 years of our residence, I decided to accept a promotional offer for that and other reasons to switch our telephone from Verizon to Comcast. Now, after many hours and "chats" and talking discussions, I have given up. Each of 3-4 efforts ended in failure. The first two, after reaching agreement because I was informed that my phone would be for "commercial" service and I would have call someone else. We live in an apartment. The next time that we could not keep the same number. Finally, today, after over an hour with people and a long hold, that it would not be possible to inform callers that our number had been changed, leaving the conclusion that they would be informed by Verizon that our number has been disconnected and is no longer in service. Is there not a better way to do business. Even if not, should not people in our situation be told the conditions earlier?

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  23. For four weeks I've been calling trying to get someone to fix the "end tap" in the front of my house. The two jokers who came out the first time stated they would submit a work order. NOT! The fact that i am on the phone once again and getting nowhere!!! I wil promise you you will not get a dime from me! My cable is drug across the empty lot next door and they will be buidling next week and they will disconnect the cable to work. I don't know what else to say except are you people really this incompetent?!!!!! I have never in my entire life experienced this level of frustration with any other company!

    Nancy M.
    Orlando FL

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  24. wow comcast really sucks when it comes to customer service!!!! Cant even get a one day extension on my bill!!! been a customer since 2009 and this is the thanks we get!! even reported people stealing cable and I cant even get a one day extension!! thanks comcast a communication company,lmao!!!

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  25. On 8/15/11 I experienced a major problem with one of my Comcast e-mail accounts. I was unable to access my address book, subsequently I could not send any e-mail. I have a four computer wireless network with two email addresses in my office. I began trouble shooting the problem and immediately determined it was isolated to one, my main, e-mail address. I then placed a service call and was told by a recording that I would have wait over an hour for assistancce and to leave a phone number for a call-back within an hour, which I did. Three hours later I received a call from a technician that knew little about computers. He insisted I retrace my trouble shooting steps, of which he missed several important ones, had me checking areas that had nothing to do with e-mail, asked me many questions about parts my system which had nothing to do with the problem and finally concluded, as I already had, he could not fix my problem. He then said he would open an escallation ticket and someone would get back to me within 48 hours. No one called.
    Still experiencing the problem, on 8/19/11 at 0800, I placed several follow up calls. I was put through the same “dog and pony show”, repeated the same information each time with no results. One lady even insinuated I was not interpreting my results correctly. I repeatedly asked for a supervisor and was told there was none available. I made repeated calls during the day trying escalate the problem, was given several ticket numbers in which a supervisors intervention was requested and promised a response within an hour. Obviously I received NO calls.
    Early the same afternoon I searched the internet for a corporate number, called and finally got an operator who listened to my compaint and gave me an executive assistant, a Miss Denel Banks in Philadelphia. She listened to my “tale of woe” and opened ANOTHER ticket to escalate the problem and PROMISED a response by the end of the day.
    Guess what. It's now past the end of the day and STILL NO REPONSE. I've wasted an entire day trying to get help from Comcast with NO RESULTS. I've been lied to repeatedly and STILL have the same problem!
    I am an engineer and prior to retiring and opening my own communications business, I was a Regional Service Manager for a major data communication company. In all my years I have never seen anything as pathetic as the responses and attitudes I've received this last week from the Comcast staff. However, it is remniscent of my times setting up data circuits and dealing with local phone companies in third world countries years ago. Could it be that is where Xfinity started?
    As of 5:05 today, I still have the problem. I still have not heard from Comcast. And I would like what if anything you intend to do about it.

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  26. I terminated my service in January of 2011, and personally returned Comcast's leased equipment back to their Arlington office. About a month ago (July, 2011), I received a threatening letter from "Credit Protection Association L.P." stating that I had not returned Comcast's equipment; that I owed them $70.00, and if I did not pay within a certain period of time, my name would be reported to the credit agencies as unpaid. I replied to the collection agency in writing disputing the charges. I attempted to call but also, but could not get them on the phone other than to pay a fee I did not owe. As of 4 days ago, I received another letter from Credit Protection Association L.P., informing me that Comcast and Credit Protection "will now report your name and the amount owed to the national credit bureaus as due and unpaid". Obviously my reply was ignored, and no communication or attempted communication is worthy of an investigation or consideration by these companies. I have now reported them to the Better Business Bureau. P.S., this is not a new thing with Comcast. They did the same thing when my mother passed away in 2009. Although she had no equipment (it was underground or something), they insisted she had equipment and no response on my part was acceptable. It appears that with Comcast, the customer both returns all equipment - real or imagined, and pay for their "stolen" equipment as well. Even if it's 16 times. In summary, it's Comcast's way or the highway. As customers, we are at their mercy.

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