Comcast Corporate Office Headquarters HQ

Comcast's Headquarters and Corporate offices are located in the USA. The address is below:

Comcast Corporate Office Headquarters
One Comcast Center
Philadelphia, PA 19103-2838
Corporate Phone Number: 1-215-665-1700
Corporate Fax Number: 1-215-981-7790
Corporate Email: info@comcast.com
Corporate Stock Symbol: CMCSA



Comcast is famous for communication services. Comcast's products include wireless voice and data, broadband internet, video, and data and phone service. Comcast is one of the premier cable tv and internet providers in the USA. Comcast's main competitor is Time Warner Cable.

Comcast's toll-free customer service number is 1-800-266-2278. The company does encourage users to use their technical support system and help forums on their website.







510 comments:

  1. My daughter with five kids has waited a week to get her internet operating. She will call the corporate office today. This is inexcusable!! Each time she calls a rep she is told that it is being worked on, someone will come today, tomorrow, next week etc.
    She does work from home and needs her internet. Also she is using up cell phone messages because the land line is out of order.

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    1. James Edward StaleyFebruary 9, 2012 at 3:26 PM

      when I signed up for comcast, I was told, I would get a debit card for $300.00 and I did not the card and I would call and call and I was told to call the rebate office and I did and nothing. One day I called and I did not push any buttons and I waited for them to answer and I got a man that could not speak english and he said he was in Mexico, I asked for someone that could speak english and he hung up on me and I called back and I was told my payments were late and the payment were taken by comcast from my debit checking account and they took out the money when they wanted to. Then when I asked for some one to come to pick up the equipment because I had to go out of town to help my parents that were ill and I had to take time off from work because they do not pick up equipment, they just install and deliver and I was told I would get my refund check in 16 weeks.

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    2. Hello, To whom it may concern. I am writin to let you know of an incident involving one of your representatives. I was sitting in my living room relaxing visiting with my wife when we got a knock at the door. My wife Melissa answered the door and it was a Comcast representative that came over to ask us for a Comcast cable box that we had already turned in. My wife tried to explain to the man that we had already turned in the box. The man then continued to argue with her about the box stating that we still had it. Melissa was trying to get a word in and sas being very demeaning to her. Melissa then called me over to the front door and I then tried to explain to the Comcast representative the same thing that Melissa had just explained to him. He then said to me well if Comcast doesn't get their box that they will have my "spic ass" in court. I was shocked and was very angry with him, I then said "you got a problem with me" I then began to open the screen door and he then told me "you better back up or youre going to get yoursef hurt". Meaning he was going to hurt me. I then contined to approach him as he continued to taunt me and my wife Melissa told him four times to get off our prperty. He then stopped about ten feet away from our front door and just faced us like he wanted me to do something and wouldnt leave. This was done infront of my ife, my stepdaughter and a neighbor. It was very loud soo it could have been heard by other neighbors. I did call the Pueblo Police to file a complaint on his harrassing, threatening, racist behaviors. My name is Daniel Vasquez

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    3. I agree with all the garbage stated about comcast. Its unbelieavable how they operate. First you cant understand their Phone rep and then they charge WAY TOO MUCH for their services. I have been on the phone all day trying to get my bill straightened out to no avail. Im am STRONGLY considering cancelling ALL my services. Comcast SUCKS in my opinion.

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  2. Joan,

    It is unexcusable as they want our payments but cannot offer comparable services for what we pay. When there is service interruptions, they credit us no more than $3 per day. A package plan of $119.99 per month actually ends up being $145 per month. Something is not right at all.

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    1. GM, I had the same problem but they did credit me $10... After you keep the package for a year the amount is going to go up again..

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    2. Dont go to Directv, their customer service is horrable. See if FIOS is in your area...

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    3. There is no way the service can be worse then Comcast. I am 50 years old and I have never been involved with a service as bad as Comcast. I actually contacted AT&T and started the ball rolling to get that service installed in my area. I have several homes dropping Comcast once the service is up and going. I had Bright House cable in Fl and I loved it. Comcast could take pointers from that company. Comcast is the worst.

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    4. only funeral homes and prisons are worse than comcast

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    5. AMEN they provide zero to no service

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    6. you people are stupid. pay your bills on time and you wont have a problem. Comcast has never messed up on my billing---because I pay what the price is. You cant go to the grocery store and tell them you want to pay less for milk because you dont feel like paying their prices. grow up. a service that is 100 dollars per month will be about 3 dollars (give or take) per day. why would you get more credit than that if there was an outage? they are compensating you for your loss--why would they need to do more than that? get a life.

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  3. To everyone using comcast, we need to stick together, the service is poor, i am in the process now of going to qwest/direct tv. I live in mpls.mn. and i have all 3 services, i have been having the same problem for a month now, 5 techs have been to my home calling themselves fixing the problem, that is not fixed.I have complained so many times,and they want to insult you with a 20 dollar credit!!! I have gotten so fed up,I had to call the corperate office,now let's see what happens, I will give them time, but if corperate does not help, I suggest we call whistleblower here in mpls. Trust me comcast or xfinity what ever they want to call themselves will answer to them. my name is Glenda Telford telephone # is 763 205 3429 for anyone who wants to join me with contacting whistleblower..........

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    1. I have been getting the run around since March 2011. I have had 7 different techs to my home and the job was not done right till then. Two of the techs drove through my yard and tore it up. I spend more time on the phone and nothing fixed. Supervisor said he gave me the credit and now I am told never done. Told me 2 months free also never done. Now I have tire track trenches in my front yard but noone going to fix that either. Insult through it all just gave me a 600 dollar bill. Who can help me? I am so frustrated can't not stand it.

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    2. This is all you can expect from comcast, they suck at everything but raising bills, at this they excel.

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    3. Not sure if you are still pursuing this issue, but I am having the same problems here in Savannah, GA. I am filing a complaint with corporate today. If they do not resolve the issue within a certain timeframe, I will take this to the top. I have been out of work for 6 1/2 weeks because of them and their "service."

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    4. no need to take it to the top.they dont call back either.

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  4. To everyone using comcast, we need to stick together, the service is poor, i am in the process now of going to qwest/direct tv. I live in mpls.mn. and i have all 3 services, i have been having the same problem for a month now, 5 techs have been to my home calling themselves fixing the problem, that is not fixed.I have complained so many times,and they want to insult you with a 20 dollar credit!!! I have gotten so fed up,I had to call the corperate office,now let's see what happens, I will give them time, but if corperate does not help, I suggest we call whistleblower here in mpls. Trust me comcast or xfinity what ever they want to call themselves will answer to them. my name is Glenda Telford telephone # is 763 205 3429 for anyone who wants to join me with contacting whistleblower..........

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  5. In March 2011, my Alzheimer's mother-in-law had no picture on any of her 3 TVs (bill paid to date). We were told to install dta converters. My husband picked these up and tried installation, to no avail. Then Comcast sent out a technician who still could not get them installed. When he checked outside, he said for whatever reason the cable coming to the house was defective, so he laid a new cable across the top of her fence the length of her yard and the neighbor's yard behind her to a box on the next cul-de-sac. He said the fault was Comcast's and there would be no additional charges. He also said someone would call within 10 days to bury the cable. It is now June and the cable is lying in the back yard, bare, and is still draped over the adjoinging fences, totally exposed to lawn mower, etc. Also, there was a $140 service fee ("New Installation") on the April bill. We have repeatedly called our Memphis Customer Service to ask for adjustments and to schedule the burying of the cable. Customer Service says they can do nothing but pull a ticket and expedite it for a Supervisor to call us. In 4 months, not one Supervisor has tried to call any of the 3 numbers we have left. Over the last 4 months, we have received bills, not adjusted, saying "Comcast is sorry it is losing a valued customer." Now we have been disconnected and they want their equipment. Each time we have called, we have expressed our desire to remain a customer in good standing, but we need Comcast to work with us and assume its responsibility in this issue. Desperate, this week I called Corporate Headquarters Executive Support and talked with at least 3 different representatives, only one of which has shown genuine interest in trying to resolve the issue. His name is Derek. He has tried to get the Memphis representative, also Derek, and the Regional Manager to help resolve the dilemma. The other corporate agents, Michelle and whoever, were rude and unwilling to put me back through to Derek and told me I had no recourse beyond the Regional Manager's decision to merely open another ticket for a Supervisor to schedule burying the line (Back to Square ONE!!) and to pay a reconnect fee, since we did not pay the incorrect bill, (Because it was never adjusted accurately nor was nor has the cable EVER been buried underground!!!) I hate Comcast. Its Customer Service, except for Executive agent Derek, is a pathetic joke and ripoff for consumers. I have filed a complaint with the FCC and will continue the battle. I will research local code enforcements regarding the exposed cable. I hope I make life H--- for Comcast. Billie

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  6. In March 2011, we tried to install dta converters, to no avail. Comcast sent out a technician to try, but also to no avail, because he said the line to the house was defective. He temporarily laid the cable over our fence and the fence backing up to our house to the box in the next cul-de-sac. He said "No extra charge. Comcast's fault." He also said Customer Service would call to schedule the burying of the cable. Our April bill, however, had a $140 installation fee and no one had called any of our 3 numbers to bury the line. We repeatedly called Customer Service from Mar-June to resolve the issue, but we were told all they can do is pull and expedite a ticket for a Supervisor to call us. NONE HAS CALLED. The cable is still lying bare, on the ground, from our house to the cul-de-sac. This week, I finally called Executive Support in Philadelphia for assistance. Only one agent there is sympathetic and is trying to get the Memphis Manager to straithen this out. In these months, our bill has not been properly adjusted, our service has been disconnected, and now they want their equipment. Throughout this ordeal, we have offered to pay an adjusted bill but have insisted Comcast be responsible for the defective cable and for leaving it exposed. All the Memphis Manager will do is "expedite the ticket" - which equals "ground zero." There is no excuse for Comcast's rudeness and irresponsibility in this matter. As far as I can see, there is NO Customer Service, at all, either locally or nationally. Billie

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  7. Rhonda in IllinoisJune 14, 2011 at 8:00 PM

    It all started when...The sales dept called me 5 times a day for days on end and hung up on me. I called to complain and ended up ordering phone service. The beginning of the end. I try to install the new modem for the phone and lost everything. Spent a good 6 hours on the phone and internet with them and in the end it all mostly worked with a service call scheduled. Then they call my cell and house phone they got partially working REPEATEDLY to "confirm" the service call. I called them back and the recording said they would should up at 3. Then get a message on my phone saying my appt had been cancelled because I "failed to answer a confirmation phone call from them" Called them back and they rescheduled for evening. No one showed. Called them again and run around central, transfers because we do not handle that and 5 minute waits on the other end for someone who can. Lots of yelling by this point and no internet service. They said there was nothing they could do. My daughter told them she knew they could hit the modem and restore the internet at least. They relented and did so. Rescheduled service call for the morning. Still did not show. Called again ~ nothing new. They showed a service call scheduled 3 days out. Someone will call in the morning. Betting they don't but the good news is... no more sales calls where they hang up on me 5 times a day. Problem is I know I will have 20 phone calls from them between then and now to confirm it and if I fail to answer the one they want me to...they wont show. Again.

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  8. I have been waiting over 6 months for my $200 rebate to come. All I have received is a run around and no straight answers. I was tols if I paid my bill on time 3 months in a row I would get my rebate. That was January 2011. Here we are 2 weeks from July and no response from NO ONE. I have called customer service and the gift card center and they keep telling me they are waiting on Comcast. How hard is it for you to take care of your customers? If I didnt pay my bill on time, you would be calling me 24/7 demanding the money. Well, I guess Ill have to do the same. Live up to your end of a deal. What a joke of a company to do business with.

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  9. Comcast is the WORSE. Called on day 1 as my service was out. Was told there was an outage in my area, after waiting 45 minutes for the rep on the phone, She told me it would be fixed within 1-4 hours.
    Next day, still not working. Called again they told me the outage was fixed and it should be working. They did not know why it wasn't. Meantime, spend hours on the phone dealing with the inept customer service people. I was told a person from dispatch would call me back in an hour to let me know if someone would come today to repair. Never heard back from anyone, after staying home and waiting for hours to hear from the repair subcontractor. Finally my husband and I (both seniors) went to the utility poll on the corner of my propery. Immediately saw the problem and repaired it ourselves. Apparently when Comcast repaired the outage problem, they disconnected the wires to my house and left the 10' wires hanging and laying on the ground. The reason was service was out was due to the negligence of their so called sub-contractors. According to Comcast it was okay that I did not have service for over 2 days. My sevice included not having any phone service. I hear they pay these repair guys around $50,000-60,000 a year. Are they stupid or not? My husband and I have no experience with Cable however, were able, using our common sense, to repair it ourselves. This company is a joke.
    I HATE Comcast. They are the worse. I have been dealing with them since 4/7/2011 when they fraudulently sold me the Triple Play Package. When I say fraud, not one thing I was told was the truth. The monthly rate was incorrect, never told of all the fees they would be charging, my computer would not work for 31 days after their install. Their computer tech's told me it was my fault,and my computer's, and not to call again. At my own expense I finally got my computer on line. The reason it would not work is because the Comcast tech's downloaded all these security programs, spyware and firefox which screwed up my computer. What do you know? It was Comcast's fault, yet they will never admit it.
    Changing their name equals the same results. Poor.....no service untruthful employees. This company DOES NOT CARE ABOUT THEIR CUSTOMERS!

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  10. I LOVE COMCAST! All you people do is complain, complain. Well what about all the good things they do. Like the fastest internet EVER! And all the things they sponsor. They have amazing employment opportunities for so many people who are looking for work. AMAZING benefits for those who are employed there. Employees donate their time during Comcast Cares days throughout the country. People expect everything done NOW. So selfish. Technology isn't perfect. People are only people not magician's. They do what they can to help and if they can't they go back to figure out the problem. Obviously every company has some bad seeds and customer service virtually every where could use some more enthusiasm! But geez people are spoiled these day. Stop complaining and get some patience. And if you don't like it switch companies. But they must be doing something right, they're HUGE! COMCAST ROCKS! :)

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    1. How long have you worked at Comcast? I suspect you are probably some division manager or even at the corporate level. Look at all of these complaints, surprised the FCC has not taken action to straighten your asses out.

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    2. the internet is great but the service sucks ass.for 2 years i have lived in my house and about 30 calls to comcast to get a cable buried in the ground that they had hooked up to my house ive setup many appointments and not one time they have showed up.now i have a new house that was built next to me they cable is wrapped clear around their house to the hub where i get the signal for my cable tv and internet.im so fed up with omg this cable company rocks bullshit,i have wriiten up a email to send to the fcc,to my governor of my state,i have talked to my lawery and also contacted the BBB on this matter.on one simple little problem.but it seems you guys really dont care to much on helpping ppl with the problem.u can set back a laugh and all.but think about this how long will you have your job when its all said and done

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    3. Actually yeah we all have our own opinion! And all I have read is nothing but bad about them. If they were so great then there would be more positive posts about them. I have a friend who works for them ans she is good at her job but she is about the only one that has ever done anything good for with the company. If I could call her every time there was something going wrong I would. But there costumer service all in all sucks! And yes i will be looking into switching companies!

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    4. Haha, I had a friend along with several others that were employed for comcast. They let them all go into work one day, let them work all day then told them they were being let go. This friend had been with them for fourteen years and was an excellent employee. SO MUCH FOR EMPLOYMENT OPPURTUNITYS.
      If I had a couple of hours to go through all of the crap I have dealt with through this company I would post, they were suppose to show up at my house again at noon today. They have yet to call or return my call. This has been an ongoing issue since Aug of last year. Yes, I switched cable companies. Still trying to figure out how much my bill is that they refuse to send to us. They had a cable that ran across my yard for a solid month that I tripped over when I was six months pregnant, all they want is for me to sign a waiver saying I will not sue. WHAT A PATHETIC COMPANY THEY ARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    5. what if a 2ft X 2ft hole was put in your wall by a technician and that hole is still in your wall for a month!! Really, you're right no one is perfect. things do take time but not months. if you put it out there own up to it and fix the problem and close that chapter and go on to the next.

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  11. I'm recent comcast customer whom is extremely upset.. None of the things that were mentioned in the promotion pkg came thru. I have several channels not avaiable to my usage simple stuff like nick at nite or noggin, you know kid stuff. And to top it all off I was charge for things that was not even mentions during the initial setup. Im very disappointed I'm thinking going to direct tv where they appreciate their customers. I called to inquire about my bill the only thing the rep could accomadate was half of a credit from the installation fee's.... What about the EXTRA $150 charged to me ?? So I'm leaving them in the dust I've realized comcast is for the birds

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  12. Sounds to me like miss danna is a comcast employee and her feelings got hurt! too bad danna,if people want to voice their displeasure about service they received they should.just because you think comcast is all world doesn't give you right to try and knock what people have to say!!! good luck with your comcast career!

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  13. As a customer of Comcast for almost a decade at my primary residence, I am very disappointed in the customer service at the Corporate Office Headquarters.

    We began service at a residence of my son in the Bay Area. My address was the billing address. There were difficulties with installation and service. It took weeks for installation and service was spotty. My son called and stated his service wasn't working. He decided to go with AT&T.

    No bill ever came though my account was used for credit purposes. Then eight months later, we received harassing phone calls for the $141.99 balance from not one but two collection agencies.

    We escalated to Headquarters and was advised they didn't know how to reach us. The collection agency which called today stated they received the phone number from Comcast.

    So, while the President's office is not dealing with the matter well, we are receiving hang up calls from two collection agencies which are telling us the same identical line, "We will continue calling until you pay your debt."

    The President's Office advised us they didn't have my current telephone number and couldn't contact us...it is too difficult to find individuals by searching the databases. The collection agencies are telling us they received all the current information on my primary residence from Comcast. We are simply trying to make certain our credit is clean because of Comcast errors. Comcast Headquarters doesn't know how to resolve that...

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  14. I can not even begin to say the stress Comcast has given me. The customer service people are rude and do not know what they are talking about. I scheduled Comcast to come out and pick up my cable boxes. I liked being able to watch tv before bed but the bill doubled when my promo was over and they said I couldn't get it back and I don't watch enough tv to be worth $150+ so I told them to come pick up the boxes.
    On the pick up day I stayed at home all day waiting for Comcast to come since my window was a ridiculous time frame of 12-8!! I had a friend come over to keep me company and we decided to watch a movie on demand for the last time.
    Halfway through the movie the service was shut off (about 3:30) so I figured they would be coming soon.
    When 7 came around and no one came I started to call to find out what was going on. I was told that a tech would call me back in 30 minutes. She also told me that a tech did come and he shut my service off. THEN WHY DIDN'T HE TAKE 2 MINUTES (NOT EVEN), COME TO MY DOOR AND TAKE THE DAMN CABLE BOXES!! 45 minutes later (when I didn't hear back from a tech) I called back. The guy was I talking to was the rudest person I have ever dealt with. He said "Well there's a Comcast building by your house just drop them off there" I said to him that defeated the purpose of scheduling an appointment to have them picked up. He kept on insisting I do it myself and didn't seem to care that I waited all day for them. I told him that I wanted to speak to a supervisor and he told me that there weren't any.
    Well I knew that was a lie! So I just hung up on him and called back yet again.
    This time I didn't even talk to the person who answered the call. I said I would only speak to a supervisor since that guy was so rude. I would have given her a piece of my mind if she didn't sound like my mother in law. lol
    She said she was very sorry and she would look at my records for the night and find out who it was and inform his supervisor of his poor behavior.
    The next scheduled time I couldn't do because of work. So I decided I'd just have to drop them off myself I don't want Comcast at my house again. I was on the phone for more than 2 hours. Just when I thought it was over a tech FINALLY called me. He said "for your inconvenience we will offer a movie channel for free for 4 months" I said HELLO!!! I just cancelled my cable and I'm handing in my boxes that's where all this trouble started! What an idiot!!
    When I didn't take the boxes into the office right away I was charged $270+ on my bill. Sorry I have a job and I'm not available to drive around and find this place.
    I can't wait to cancel my internet too. I can't wait to see what trouble I get then!
    This unfortunately is only 1 story of grief from them.
    I would stay away from Comcast!

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  15. Well Like all the comments I've read on this site I've been screwed by Comcast. I had decided I had enough of Comcast when my Extended Cable and 20 Mpps Internet server got up to $145. and change a month. I called and decided when I moved I just wanted Internet they told me I could have FASTER Internet and basic cable for less than 10 mpps internet alone so I said sure. I hung up and got to thinking well if they can do that maybe they have other deals so I called back and the retention department said I could get extended Cable channels 2-300 and 20 mpps internet for 79.99 a month. After getting two bills for over $150 each and calling the billing department at least 7 or 8 times I am told that the representative made a mistake and I do not qualify for that promotion and the best they can do is give me a rate of $123 and change and then for six month they will give me a $25 credit meaning that my $79.99 is now $98 and change. Well I accepted that deal and I placed a complaint with the Better Business Bureau. This is a typical Bait and Switch Scam that many companies used to use and I guess Comcast is reusing. We will see how they like complaints to the BBB...knowing Comcast though they won't give a shit!

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  16. My problem has been going on a month now. I paid $75 on 6/26/11. They turned shut my cable and internet off DESPITE payment. I called when I got home (went to India), and was told that I had to pay $108 before service was restored. I didn't have the money. I called back two days later, and was told that the bill was not $138.00, and couldn't explain the increase in charges. When I called back to pay the $138, I was told that the bill was now $226, and that I could post date a check. I decided to do that, but wasn't sure I could come up with the money. They told me to call back if I couldn't. I also discovered that they had changed my plan and I was supposed to be paying 100 a month instead of 79.99. I told them, I would have appreciated being notified of the change. In the meantime, I found out I had a heart condition and my sister passed away. On the day of my sister's death, July 7th, I called back, yet again, and ask for them to hold the check until July 15th, because of the circumstances. They said it was a binding agreement and I couldn't change it, which I had not been made aware of. So, I called the bank and put stop payment on my check. Comcast went in last week and overdrew my checking account AFTER I put a stop payment on the check. I called the bank in tears, they reversed the fees and blocked access to my accout. So, this past Tuesday, the 19th, I paid the bill online. Still, no service. I called Comcast, I was told that I couldn't get the service turned back on because I "couldn't cover a check with a check." But that they would waive the $25 NSF fee they charged me, despite the fact that I told them what I was going to do in the first place.
    So, yesterday, when I still had no internet service, I called back to Comcast and was told that the finance department was trying to decide to whether to honor the check. At my bank's urging, I closed my account, but left $35 in there for a different transaction. I had to order new checks, get a new debit card and the like. Comcast went in and took the money this morning, overdrawing the old account AGAIN. I STILL don't have service.

    I am so stressed that I am having chest pains from the heart condition.I called Comcast AGAIN this morning, and they told me that in order for me to have service, that I would have to call the bank and get proof that the money was there. I went off! I told them that they could do whatever they wanted, including not restore the service, because I was not about to take anymore time out of work, nor jeopardize my health because they are the worst company EVER. I was not about to jump through anymore hoops to get my service restored. The fact that I had gone through Hades was enough.
    Now I am left trying to contact the company whom I owe money that I left for them to take (and they won't get thanks to Comcast), notifiying my employer so that my paycheck comes on time next week (direct deposit), going without money because I don't have debit card or check access, sitting on the phone with the bank again, trying to figure out what to do, trying to manage the stress and do this during work hours, explain the missed deadlines (I write for an online magazine and my by-line is late), plus go without internet service and I am working on starting an online company and my attorney needs to see documents from me that I can't send.

    All of that...and I still don't have service. Comcast's reputation is poor. What I suggest is that customers all over the country, ban together and cancel your service. They can't have a company without OUR money. Maybe if their bottom line is hit enough, they will have to stop and pay attention. Whatever happened to customer service and consumer's rights?

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  17. I live in Skokie Ill. and recently had a problem with on of my dvr boxes and called comcast to send out a repair person. I was given a time window of 1 to 4 pm well as was expected they came at 4 after waiting all day she worked for about an hour on the problem and seemed to have had it fixed. During her repair she shut down everything including phone and internet. when came it all seemed okay except the menu stated it would be up shortly and this is normal we understand that. But two hours later no menu so i called and the girl tried to send a single but the box would not shut down so she told me to unplug the box which i did and the replug it she then said she sent a signal and the menu would be up in an hour well two hrs later no menu so i call again only this time i'm told there a 45 min wait and key in my phone nu. and i'd get a call back and not lose my place in line. Well two and half hrs later no call so i call and put on hold for another twenty mins. she tries to send a signal but can't so she tells me for some reason she cannot communicate with our boxes. which means to me that the repair person who was here did not program properly. she then goes on to tell me they can't have a repair out here till sun. thats four days. not okay asked to speak to a manager and after thirty minutes of trying to locate one were connected and he is charming i suspect his a trouble shooter to handle irate customer. and promises me a repair person for a window of 11am to 1am today. Bingo don't i get a call this morning confirming my appt. of from one to five pm. so i call and thats what they clam is my appt. i don't accept that means i have to spend another whole day home waiting for the repair person. How would you like it if i charged you for my time the hours on the phone the time waiting for service the second time. What people should do is charge you for there time. After all my time is worth something . We pay you good money for your service. I've been a customer since 1990 and I'm a good customer my bill averages between 200 to 300 a month I have all your services. I feel i should be treated as a vip. for all the years i've be a faithful customer. There are other co. out there and i am going to start shopping. around maybe its about time you start offering you old customer and insentive to stay with you,

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  18. THIS UPGRADE SUCKS!!!!!

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  19. I am a Chicago Bear fan and when I visited the Bears website to get training camp schedules I noticed theme days and special events this year will include the Comcast Hispanic Day. What the hell is Comcast Hispanic Day? What about the Italian, Irish, Polish, African American or any other ethnic groups. WHY JUST HISPANICS. Why would Comcast single out one group in a vast melting pot of people in the USA. I don't have anything against Hispanics, this is about Comcasts using this group of people to gain customers. Shame on Comcast. I will be discontinuing my service with them.

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  20. Comcast hires uneducated and untrained technicians. Their customer service and service is very poor!

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    1. I agree with you 100%. There is very little professiinalism within this company. I spoke to at least 6 different people and the problem has not been solved and 4 out of the 6 were deemed incompetent. They were not of Hispanic origin; just a group of ignorant workers.

      Delete
  21. I am getting ready to disconnect. Placed a call on July 6 to have my service terminated. Talked me into a new deal that was not put in place by rep. Stayed on the phone for 30 minutes last night to be disconnected and not called back. I am going to get me a digital box from Home Depot and watch what I can from it. I will not be a cable prisoner. I can keep my money in my pocket.

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  22. I live in Riderwood Village with which Comcast has a cable contract. Using Comcast TV and internet during the 2 years of our residence, I decided to accept a promotional offer for that and other reasons to switch our telephone from Verizon to Comcast. Now, after many hours and "chats" and talking discussions, I have given up. Each of 3-4 efforts ended in failure. The first two, after reaching agreement because I was informed that my phone would be for "commercial" service and I would have call someone else. We live in an apartment. The next time that we could not keep the same number. Finally, today, after over an hour with people and a long hold, that it would not be possible to inform callers that our number had been changed, leaving the conclusion that they would be informed by Verizon that our number has been disconnected and is no longer in service. Is there not a better way to do business. Even if not, should not people in our situation be told the conditions earlier?

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  23. For four weeks I've been calling trying to get someone to fix the "end tap" in the front of my house. The two jokers who came out the first time stated they would submit a work order. NOT! The fact that i am on the phone once again and getting nowhere!!! I wil promise you you will not get a dime from me! My cable is drug across the empty lot next door and they will be buidling next week and they will disconnect the cable to work. I don't know what else to say except are you people really this incompetent?!!!!! I have never in my entire life experienced this level of frustration with any other company!

    Nancy M.
    Orlando FL

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  24. wow comcast really sucks when it comes to customer service!!!! Cant even get a one day extension on my bill!!! been a customer since 2009 and this is the thanks we get!! even reported people stealing cable and I cant even get a one day extension!! thanks comcast a communication company,lmao!!!

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  25. On 8/15/11 I experienced a major problem with one of my Comcast e-mail accounts. I was unable to access my address book, subsequently I could not send any e-mail. I have a four computer wireless network with two email addresses in my office. I began trouble shooting the problem and immediately determined it was isolated to one, my main, e-mail address. I then placed a service call and was told by a recording that I would have wait over an hour for assistancce and to leave a phone number for a call-back within an hour, which I did. Three hours later I received a call from a technician that knew little about computers. He insisted I retrace my trouble shooting steps, of which he missed several important ones, had me checking areas that had nothing to do with e-mail, asked me many questions about parts my system which had nothing to do with the problem and finally concluded, as I already had, he could not fix my problem. He then said he would open an escallation ticket and someone would get back to me within 48 hours. No one called.
    Still experiencing the problem, on 8/19/11 at 0800, I placed several follow up calls. I was put through the same “dog and pony show”, repeated the same information each time with no results. One lady even insinuated I was not interpreting my results correctly. I repeatedly asked for a supervisor and was told there was none available. I made repeated calls during the day trying escalate the problem, was given several ticket numbers in which a supervisors intervention was requested and promised a response within an hour. Obviously I received NO calls.
    Early the same afternoon I searched the internet for a corporate number, called and finally got an operator who listened to my compaint and gave me an executive assistant, a Miss Denel Banks in Philadelphia. She listened to my “tale of woe” and opened ANOTHER ticket to escalate the problem and PROMISED a response by the end of the day.
    Guess what. It's now past the end of the day and STILL NO REPONSE. I've wasted an entire day trying to get help from Comcast with NO RESULTS. I've been lied to repeatedly and STILL have the same problem!
    I am an engineer and prior to retiring and opening my own communications business, I was a Regional Service Manager for a major data communication company. In all my years I have never seen anything as pathetic as the responses and attitudes I've received this last week from the Comcast staff. However, it is remniscent of my times setting up data circuits and dealing with local phone companies in third world countries years ago. Could it be that is where Xfinity started?
    As of 5:05 today, I still have the problem. I still have not heard from Comcast. And I would like what if anything you intend to do about it.

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  26. I terminated my service in January of 2011, and personally returned Comcast's leased equipment back to their Arlington office. About a month ago (July, 2011), I received a threatening letter from "Credit Protection Association L.P." stating that I had not returned Comcast's equipment; that I owed them $70.00, and if I did not pay within a certain period of time, my name would be reported to the credit agencies as unpaid. I replied to the collection agency in writing disputing the charges. I attempted to call but also, but could not get them on the phone other than to pay a fee I did not owe. As of 4 days ago, I received another letter from Credit Protection Association L.P., informing me that Comcast and Credit Protection "will now report your name and the amount owed to the national credit bureaus as due and unpaid". Obviously my reply was ignored, and no communication or attempted communication is worthy of an investigation or consideration by these companies. I have now reported them to the Better Business Bureau. P.S., this is not a new thing with Comcast. They did the same thing when my mother passed away in 2009. Although she had no equipment (it was underground or something), they insisted she had equipment and no response on my part was acceptable. It appears that with Comcast, the customer both returns all equipment - real or imagined, and pay for their "stolen" equipment as well. Even if it's 16 times. In summary, it's Comcast's way or the highway. As customers, we are at their mercy.

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  27. Why are you not offering BBC World 24 hour news service. It is available in many parts of the rest of the world. In fact it seems like you are cutting back on quality world news service here in Chicago, IL

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  28. comcast sucks one of there trucks hit me as i was sitting at a red light and they have no insurance all that comcast says if i come back they will have me aressted for trespassing

    ReplyDelete
    Replies
    1. get your self an attorney if what you said is true and if you have a police report you could sue them

      Delete
    2. This a motor vehicle accident if you have a police report on this accident you could get yourself an attorney and bring a lawsuit against the driver and Comcast.

      Delete
  29. what about comcast they think they are above the law I was hit wile sitting at a red light and comcast dont have insurance i have over 10,000 in docter bills and all they can do is tell me if i come there agin i will go to jail for tresspassing

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  30. THIS IS A JOKE,I CALLED 3 WEEKS AGO TO GET SERVICE,AND THEY TOLD ME THERE WAS A BLOCK ON MY ADDRESS,WHEN I ASKED WHY,I WAS TOLD THAT NO ONE KNOWS IT TOOK 2 WEEKS TO FIND OUT THAT THE PEOPLE BEFORE ME DID NOT PAY THE BILL,HAS NOTHING TO DO WITH ME AT ALL,SO I DID WHAT THEY ASKED AND WENT TO THE OFFICE AND PROVED TO THEM I M NOT THE ONE WHO DIDNT PAY THE BILL,THEN I WAS TOLD THE BLOCK WOULD BE TAKEN OFF WITHIN 48 HR ,THAT WAS ALMOST A WEEK AGO,CALLED YESTERDAY AND TODAY WAS TOLD THAT THERE IS NO NEW INFO TOOK MY NAME AND NUMBER AND WAS TOLD THEY WOULD CALL BACK BY THE END OF THE DAY,3 DAYS NOW AND NO CALL BACK,WHEN I ASKED FOR A CORPORATE NUMBER I WAS TOLD THEY DONT HAVE ONE,THAT ALSO HAS TO BE DONE BY EMAIL,SO I FOUND IT AND CALLED CORPORATE AND WHAT DO YOU KNOW WAS TOLD THE SAME THING THEY DONT KNOW AND THEY WOULD GET BACK TO ME AS SOON AS THEY FOUND OUT WHAT WAS GOING ON WITH THE BLOCK.HOW CAN A CO NOT KNOW WHAT IS GOING ON I MEAN COME ON THERE IS PHONE AND INTERNET HOW CAN U NOT KNOW WHATS GOING ON,THEY DONT CARE ABOUT YOU OR HELPING U,ONLY WHEN YOU GET SERVICE AND GETTING YOUR MONEY,BUT I M GOING TO TRY THIS IF I DO GET SERVICE I M GOING TO TELL THEM THERE IS A PROBLEM WITH MY BANK AND I CANT PAY THEM RIGHT NOW,TAKE THERE NAME AND NUMBER AND TELL THEM I WILL CALL THEM WHEN I FIND OUT WHATS GOING ON WITH MY BANK,LETS SEE HOW LONG I GET SERVICE FOR AFTER THAT.

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  31. Today, 9/25, I phoned Comcast to receive a credit on our Triple Play service due to outage (5 days) caused by Hurricane Irene in August (I'm in Virginia). The rep, who lives in Florida, said: "1) not a Comcast issue because your power was out; and 2) even if your power was out you should have had TV, phone and cable. Plus, the customer has to call in when there is service interruption." Seriously, true statements. First, how does one call when they have no phone or cell phone service due to a natural disaster? And, second, can't Comcast throw its book out the window when customers are experiencing a natural disaster? I've never had to call during a service interruption before. During Hurricane Isabelle and Tropical Storm Gaston, I called a few days later and was able to have my bill adjusted with no problem. What is going on with Comcast today?

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  32. since 9/9/11 i have been on the phone with comcast night and day. it all started with them telling us we need these worthless digital boxes. they didnt work so i upgraded and got the boxes. they dont work either. tech after tech came to the house every day to tell me that the tap for the internet/phone and cable need to be replaced and the lines as well because they are old and damaged they claimed they came out and fixed it 5 times and they still arent working right. my bill is not $50 a month its 3 times that amout and i also work from home. i had to go by a mifi to get on the internet!!!!! another damn bill. so the second to last guy that came fixed all the tv's so they can work at least and the next guy came and changed that as well. now i am back to square one. the bb office is who i will be contacting next. i believe its illegal to charge someone if they dont have full functional service
    we will see how that works

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  33. I have had Comcast Service in Missouri for about 1 yr. I have been threw 6 DVR's and 3 cable Modems. I live in a apartment Building on the 3rd floor and was told since i was so far from the box that my single is week and this is the reason my comcast tv pixelates and my internet goes out just about everyday. I was told by a customer service rep with comcast if i did not like there service go to AT&T. Comcast is the worst Cable provider ever. To the Comcast Owns Time Warner Cable not sure how the a competitor. Funny the things you find out with you talk to comcast employees at your local office.

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  34. OMG--Comcast doesn't know what customer service is-we became "customers" in july/2011-began with the terrible "job" the subcontractor (yes you rarely get an actual comcast tech) "rigged" our cable-he stapled it to the FRONT of our door frames- yes the FRONT-unbelievable-anyway that was just the beginning- we have a large house with three levels and six tv's/boxes-"One moment please" ref code Soaoo on most channels waited for a few days and still no change-called "CC customer service" what a joke-all you get is run around and Bulls__t from the folks that answer the phones-I get it that they are told what to say, what they can offer, and all the bologna in between- scheduled an appt for someone to come out-waited all day no one showed or called to say they wouldn't be there- still sending us bills we are still paying because "THAT WAS OUR AGREEMENT SERVICE FOR PAYMENT" we don't expect anything for free except advice- so here's a little for all you comcast sufferers- withhold payment as COMCAST with holds customer service and service- the way it works we pay for a service and they PROVIDE said service- now no service means no payment-get it Comcast the BBB is going to be inundated with complaints from all of your unhappy customers- and from the blog you don't have any happy customers from Maryland to Minneapolis that's going to be a lot of complaints- oh well all you had to do was stand by your promise cable and customer service-you have failed miserably in both areas. What gives you the right to screw over the average JOE???? I digress- on with my plight- called again "so sorry no one showed up" bullsh__- anyway scheduled ANOTHER appointment - William shows up on time (actual comcast tech) sorry, sorry, sorry, yeah, yeah, yeah that's what they all say- any hoo he fixes the cable wire ( is actually surprised himself by the shotty workmanship and fixes our ONE MOMENT PLEASE marathon!!! Takes pictures of the terrrible work left by his predecessor and emailed directly "to my supervisor" someone will be calling me in reference to the pics-no surprise no call- see a pattern here???? Days after our cable was fixed the marathon begins again ONE MOMENT PLEASE - honestly I couldnt make this stuff up- lived with this for a couple weeks and finally said the h_ll with it I will call AGAIN- get "JUSTIN" name not changed to protect his incompentence-very nice fella but offered 6 mths free movie channels for all our trouble- I don't think so I want a credit and a COMCAST TECH out as soon as possible- so JUSTIN says a tech will be here in two days & that he is going into a meeting &will call me back in an hour to "talk about the pictures"??? well that was yesterday at 5pm it is now 11a.m. &no surprise no call- no service no customer service no PAYMENT- ESCROW ACCOUNT anyone-any hoo 8a.m. this morn watching LOCAL news when all of the sudden it was gone &my t.v. screen was blank ck all local channels on all six t.v.'s
    called CC-no help tired&out of room wish I had more space going to dump CC Direct TV couldn't pay for better advertising than Comcast's poor/nonexistent customer service-I look forward to speaking to ANYONE from Corporate-come on be brave call me I dare you Baltimore Maryland- ask Michael id #35120 for my name & number I just spoke with him an hour ago and he wouldn't give my number to his supervisor he wanted me to waste my time and MINUTES waiting to see "if she was avaialbe to talk to me" GRRRRRREAT CUSTPMER SERVICE MICHAEL#35120 Texas if that is even your REAL id# only you know and of course corporate-come call me -show me that good old customer service corporate- tag your IT

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  35. I have viewed the comments and it is apparent that customer service has gone down the tubes. Two days ago my wife discovered that our bill had jumped a great deal after having the bundle package service for 12 months. When she called in to inquire, the response and service was so poor that all she wanted to do was cancel and try another service. Because I love her and respect her decisions I knew that Comcast was way out of line "again". I saw that she meant business, so I switched to DISH the following day and to me their service and sales approach horrible as well, but I too was fed up with Comcast poor service. I called Comcast later in the evening to have them to cancel the service. However, I reached a person in Huntsville, Alabama by the name of Ashaki, Rep I.D # 71D. For the 1st time in two days and countless other times of dealing with phone reps., it appeared that I had found someone who cared. She was so attentative, calm, kind and knowledgable that I took the time to communicate with her. I realized that she felt our frustration and she began to research, a variety of ways that could solve the problem. I was so satisfied and impressed expertice that I kept the service with Comcast and cancelled the Dish appointment. I now want to commend Corporate for having such a person that makes a difference on your team, for your avearage customer. Comcast has a long way to go in the customer service department, but I suggest that management find out who this young lady is and bottle what she has and past it out to your customer service people; it will save you millions in lost customers. If you would like to follow up on this comment then feel free to email me at jfvictorian@ yahoo.com. If this comment is posted in a public forum and like my wife and myself your fed up with Comcast then contact Ms Ashaki, Rep I.D. 71D, I am confident she would make the difference. Again "Comcast" you need more like her or maybe she can train the others.

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  36. Dear Rick, We switched from verizon to comcast in february 2011 in order to save $75.00. My husband has been complaining about comcast because the channels are different and its hard to find the channels that we watch while with verizon. 1. I was suppose to get a $100 gift card for signing up with comcast and that hasn't happen. 2. Can not make a 'ONE TIME PAYMENT ONLINE". The first month I paid online, I got an error that said "A system error has occurred. please call 1-800-comcast to verify the status of your payment. please do not attempt to resubmit the payment as you may be double charged". I called the 1-800 and was told do not make anyother payment. wait a couple of days and check your checking account. Which I did. And then comcast turned off our service because payment wasn't made. So it cost me $25.00 to have service turned back on. Come April, again i try to make a payment, same error message, I call, they tell me to wait. i wait, they turn off service again and again it cost me $25.00 to turn the service back on. may , I try to make a payment online. again the error, I call again, they tell me to wait, I tell them NO, but I will not pay the $3.00 to make a phone payment on my checking account because comcast system willnot except checking account payments. June,July August, Sept, the SAME THING. in August I talked with Keith, an IT person of yours and he couldn't figure it out. Check your Blog, there are so MANY PEOPLE that are having the same problem. If this is not resolved pretty soon, I will have to go back to my husband and tell him that we are switching from comcast to whatever, the hell with the $75.00 saving a month. All this stress and agravation is not worth it.ONE TIME PAYMENT ON LINE IS A JOKE - - DOES NOT WORK - HOW LONG BEFORE SOMEONE GETS OFF THEIR ASS AND FIXES THE PROBLEM ????

    ReplyDelete
  37. Dear Rick, We switched from verizon to comcast in february 2011 in order to save $75.00. My husband has been complaining about comcast because the channels are different and its hard to find the channels that we watch while with verizon. 1. I was suppose to get a $100 gift card for signing up with comcast and that hasn't happen. 2. Can not make a 'ONE TIME PAYMENT ONLINE".
    The first month I paid online, I got an error that said "A system error has occurred. please call 1-800-comcast to verify the status of your payment. please do not attempt to resubmit the payment as you may be double charged". I called the 1-800 and was told do not make anyother payment. wait a couple of days and check your checking account. Which I did. And then comcast turned off our service because payment wasn't made. So it cost me $25.00 to have service turned back on. Come April, again i try to make a payment, same error message, I call, they tell me to wait. i wait, they turn off service again and again it cost me $25.00 to turn the service back on. may , I try to make a payment online. again the error, I call again, they tell me to wait, I tell them NO, but I will not pay the $3.00 to make a phone payment on my checking account because comcast system willnot except checking account payments. June,July August, Sept, the SAME THING. in August I talked with Keith, an IT person of yours and he couldn't figure it out. Check your Blog, there are so MANY PEOPLE that are having the same problem. If this is not resolved pretty soon, I will have to go back to my husbandand tell him that we are switching from comcast to whatever, the hell with the $75.00 saving a month. All this stress and agravation is not worth it. ONE TIME PAYMENT ON LINE IS A JOKE - - DOES NOT WORK - HOW LONG BEFORE SOMEONE GETS OFF THEIR ASS AND FIXES IT????????

    ReplyDelete
  38. Dear Rick, We switched from verizon to comcast in february 2011 in order to save $75.00. My husband has been complaining about comcast because the channels are different and its hard to find the channels that we watch while with verizon. 1. I was suppose to get a $100 gift card for signing up with comcast and that hasn't happen. 2. Can not make a 'ONE TIME PAYMENT ONLINE".
    The first month I paid online, I got an error that said "A system error has occurred. please call 1-800-comcast to verify the status of your payment. please do not attempt to resubmit the payment as you may be double charged". I called the 1-800 and was told do not make anyother payment. wait a couple of days and check your checking account. Which I did. And then comcast turned off our service because payment wasn't made. So it cost me $25.00 to have service turned back on. Come April, again i try to make a payment, same error message, I call, they tell me to wait. i wait, they turn off service again and again it cost me $25.00 to turn the service back on. may , I try to make a payment online. again the error, I call again, they tell me to wait, I tell them NO, but I will not pay the $3.00 to make a phone payment on my checking account because comcast system willnot except checking account payments. June,July August, Sept, the SAME THING. in August I talked with Keith, an IT person of yours and he couldn't figure it out. Check your Blog, there are so MANY PEOPLE that are having the same problem. If this is not resolved pretty soon, I will have to go back to my husbandand tell him that we are switching from comcast to whatever, the hell with the $75.00 saving a month. All this stress and agravation is not worth it. ONE TIME PAYMENT ON LINE IS A JOKE - - DOES NOT WORK - HOW LONG BEFORE SOMEONE GETS OFF THEIR ASS AND FIXES IT????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

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  39. Each time you have an unresolved problem contact the Better Business Bureau. They will file the complaints

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  40. Each time you have an unresolved problem, contact the Better Business Bureau. They will file the complaints

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  41. I see the you guys has canceled Eureka and that was a great show as much money as comcast make with their high rates and you say Eureka cost to much to make. Bull! Sorry I will not keep comcast and I hope millions other cancel you like you canceled Eureka

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    Replies
    1. That's a sci-fi show....not a Comcast show....maybe if u read the tv while watching you would kow that....guess that's asking way tooooooooo much...sci-fi network cancelled the show....

      Delete
  42. Comcast sucks we all know. I reccommend you call 1-302-661-8173 every day like I do. It is the office of Kathy Brown you claims to be in the corporate office and let her know.

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  43. Adam Packard
    I work full time out of my home, from jan-feb 2011-june 2011 my internet sevice would barely work at all. I had numerous service calls. First I was told there was a problem with my mac and my Air port, Paid to have them diagnosed - nothing wrong, then was told I needed to move my air port (wireless router) to the first cable jack that came into the house. NOTHING. The next rep said all my coax lines were bad and was told I needed to replace all the coax lines in my house.-SPENT OVER $1000 DOING THIS!!!!!! STILL NOTHING!!! then the next rep said it was my air port and computer again. Again I paid to have them checked - NOTHING WRONG
    Finally Then the exfinity transfer was complete - no more internet problems, I had a rep out in june about my high def box and HE ADMITTED TO ME THAT ALL THOSE PROBLEMS I HAD WITH MY INTERNET WAS BECAUSE OF COMCAST AND THEIR OWN PROBLEM DOING THE TRANSFER TO EXFINITY !!!
    So not only did I pay $125 a month for 5 months that had horrible-no internet service but spent over $1000 on replacing coaz lines and a few hundred on having my air port and mac checked out twice.
    Then to top it all off after tring for 3 months to speak with someone in corporate I finally was told " we cant refund you all the money you spent, but can credit your account!!!!" that was 3-4 months ago and not only did I not get the credit, my local branch is claiming "they cant find any record of me talking with corporate or them aproveing a me a credit" now for the last 2 months they say they are still "looking in ti it" but have not called me in over a month
    II THINK A CLASS ACTION SUITE IS IN LINE!!!!

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  44. worst company I have ever seen lost over 12000 dollars IN BUSS because they couldnt understand LEAVE MY GODDAMN PHONES ALONE!!!!!!!!!!!!!

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  45. I've spoken to 7 different people about my bill and why they are charging me a $30 NSF fee and I've gotten 3 different answers and of course, "my fault", I've asked about my $20 credit because THEY were late for their 11:00 to 2:00 appt. well it's been approved but may not show up until next month. Unfortunately, they are the only cable company and they know they can cheat us which really sucks just as bad as their customer service does.

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  46. The service that comcast claims to provide is a TOTAL JOKE!!!!! I work from home and need my phone and internet to do my job- THIS WEEK I HAVE SPENT MORE THAN 15 HOURS ON THE PHONE TRYING TO GET MY SERVICES UP AND RUNNING . After speaking to 7 supervisors and countless " customer service representatives" it has officially been 7 DAYS AND MY SERVICE IS STILL NOT WORKING! The last supervisor i spoke to named: Jarron- actually laughed when I became upset at his solution to schedule an appoint tomorrow!!!! I have scheduled appointments since MONDAY - IT IS SUNDAY!!!!! COMCAST NEEDS TO BE HELD ACCOUNTABLE FOR THE STRESS AND INCONVENIENCE WE THE CONSUMERS ARE EXPERIENCING DUE TO THEIR INABILITY TO PROVIDE THE SERVICES THEY CLAIM TO PROVIDE!!!!!!!!!!

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  47. i have had comcast for 3 years and there customer service really sucks trying to charge us like tripple cause noone knows what there doing we've dealt with this for 3 years and i'm getting tired of it there rude they need to get there crap straight

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  48. I had Comcast for many many years and I moved into my new house 7 months ago and I had nothing but problems with them. The tech came out and activated my two cable boxes and my modem. I went to use it and I was unable to go on-line or even watch TV. It turned out that I needed to re-activate them on my own, cause the tech did not do his job.

    Every other week I am on the phone with Comcast asking them to fix my boxes, they seem to always say "Not Authorized". So I call today and I was told that it is my cabling in my house. Which it seems not to be true, I moved the boxes around and the one that does not work still does not work. So it is not the cable. 7 Months of Hell and I would never look at Comcast again for anything.

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  49. COMCAST SUCKS!!!! THEY ARE A COMPANY WHO HARASSES THEIR EMPLOYEES. IF YOU DONT DO WHAT THEY WANT WHEN THEY WANT THE FIND A WAY TO GET RID OF YOU! THEY HAVE NO CUSTOMER SERVICE IS BECAUSE THEY ARE TRAINED TO NOT CARE AND JUST WANT A PAYMENT!! THEY TRAIN PEOPLE TO BE LIKE THIS!!!

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  50. I called Wednesday, Oct. 26 concerning incorrect installation of DVR boxes. The box that was installed in July service was switched to the box that was installed earlier this month. I was told that until I pay a past due balance for incorrect service that they would not be able to correct the PROBLEM CAUSED BY COMCAST.I was told that a supervisor would contact me on Thursday due to the due to the time of day, guess what no one called the following day but.... Oh! to add injury to insult they disconnected my cable since I would not be able to pay the past due when I am paid next week. Obviously Comcast is cash poor because their overriding comment to all situation is first pay us for the inadquate service we provide then we may correct the problem generated by us originally. Comcast wake up Netflix did not think they would lose over 800,000 over their decision to place money over customer satisfaction. Customers satisfaction or lack their of will make or break any company. You are not so big you won't succumb to customers removing services and using alternative services. I wonder if someone will investigate and contact me all my number are in your system you just have to check its not hard.

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  51. NEVER WORK FOR COMCAST BUSINESS OFFICE IN OAKBROOK IL VERY UNPROFESSIONAL OLGA THE SUPERVISOR CHEERS HER EMPLOYEES ON TO TALK TO PEOPLE ANY KOND OF WAY AND HER BOSS THE BSR MANAGER SUPPORTS THE GARBAGE WITH HER I GOT LET FOR SOMETHING I HAD KNOW CONTROL OF AND THEY ALL WENT INTO THE MANAGER OFFICE CHUCK AND LAUGHED ABOUT IT NOW THAT IS A COMPANY I WOULD NOT WANT TO REPRESENT THANKS TO CHUCK, OLGA REBEBBA FRENCH AND KATARINA LESSONED LEARNED ON HOW TO CHOOSE A COMPANY TO WORK FOR AND O YEAH IF YOU EVER HAVE A PROBLEM LIKE I DID CONACT EEOC I KNOW I AM.

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  52. I am new Comcast customer as of 10/11/11. When I spoke to the Comcast representative she never mentioned that the installation is a seperate charge. The technician came out to set up services. The following day I was having internet connection issues, for two days I had no access to the internet. Then I called comcast to inform of the problem which they sent another technician to fix the problem for the initial installation was not set correctly and now I am being charged $300.
    I switched from Directv to Comcast to save money and because I thought they had a good deal bundle package! I had Directv for 11 years. Directv never had any hidden charges and when Directv advertise, they keep their word! I am switching back to DIRECTV.

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  53. Liking a company's service does not equate being an employee. While, service providers can get on the nerves of people, the best we can do is be persistent, logical and reasonable. The squeaky wheel gets the oil.

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  54. COMCAST IS THE WORST BY FAR!!!!

    I've been complaining about their service since august. So far two technicians have been at my place and come up with the same we will look into the lines. Third appointment scheduled and they continued to charge me in full (Of Course) and the issue continues, my internet and tv image comes and goes... :-S So disappointing.

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  55. Comcast sucks!!!!!!! I've had comcast internet to go since April 2011. Because the person that signed me up for it did not mention a third party agreement that I was supposed to sign, comcast charges me $125 for the device. Why should I pay for the device when it was the service rep's fault that the agreement was never discussed in our conversation. When i noticed the past due amount on my account, I called and of course, as usual, I got the run around. I was told that they had to put in a ticket and it would be credited back to my account within 7 days. Seven days turned into three months of going back and forward with reps and managers trying to get the amount credited to my account. Finally after three months of going back and forward and practically having to get mad, upset, and threaten to close the account, I get the credit. It might have been ok, but it was showing up as past due but there was no past due amount. COMCAST SUCKS!!!!!

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  56. My husband and I have been loyal customers with comcast since we met. NO MORE! We moved in September, and requested for someone to come out to the house the day we moved to turn our service on. No one showed up. We called that evening to figure out the problem, and were told that (even though the office closes at 5) someone could come out until 10pm. I called the next morning to find out that, SHOCKINGLY, no one had showed up. So they rescheduled and were supposed to credit my account $20 for the inconvenience. When no one showed up again the next day, we once again called that evening. The CSA said that they had shown up, didn't have keys to our cable box (????) and then tried to contact us on a phone number we had cancelled through comcast the year before!! I changed the information (again) and once again made an appt for someone to come out to our house. Three days later, someone showed up, and turned on our service. They promptly left without checking whether the service was operating. That evening, my internet was still not working, after contacting comcast again, they said that we would need someone to come to the house to check out set up inside. After having so many issues, they agreed to waive the $50 fee for a technician. The guy came out to our house, came inside (where there were no problems) and then went into my neighbors yard to check a box there. After fiddling with that for a bit, my internet worked. We had no more problems until we received our bill. They charged us 14.95 for an equipment fee, for equipment we never ordered or received, a 14.95 charge to ship said equipment, $50 for the technician to come to the house (which should have been waived) and no $20 credit. We were being overcharged $100, and after contacting Comcast AGAIN, its now November, and I'm still seeing these charges on my bill, and ALSO being charged LATE FEES for credits they already should have taken care of!! I HATE comcast! It is a miracle they are still in business. They are SCAM artists and they should be reported to someone!!

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  57. Comcast can you please stop interrupting regularly scheduled programs that people have been watching for almost an hour. It is ridiculous and absurd to constantly annoy paying customers who will eventually stop paying and switch to Direct TV in order to watch news shows in their totality without constant interruption from so called Comcast "newsmakers" Instead of disturbing your customers why don't you buy a time slot like everyone else and let us watch the news without baseless interruptions.

    Thank You

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  58. I want to say thank you to Comcast for always having such professional technicians. We have been working on a home in the Kennydale area of Renton Washington. When our Tech Jim Horan showed up on a Friday in the time frame we were given he was very nice and did an outstanding job wiring us for cable, internet, and phone service. He was there for over 5 hours and completed every job with a smile on his face and he went above and beyond the call of duty making sure we were happy with what was done and asked if we had any questions. Jim's supervisor had to drop off more cable to him and he was able to complete the job without having to make another trip out. This was by no means an easy feat. To have to run all the cable and install this without making a mess and even had indoor foot pads for his shoes so there was no mess left behind.I love Comcast and have had them as my personal carrier for years. Doing this remodel for an 88 year old wonderful lady was very hard as all the other contractors never finished anything correctly and always left a horrific mess for us to clean up. When I found out Comcast was coming I was so delighted because I knew this was the one job that would be done as promised. And it was. I am saddened that more people cannot recognize what a great company and awesome employees Comcast continues to have everyday of the year. So for all of you out there that have had the great service that I have and continue to have with this company maybe you should take the time to thank them. Thanks Comcast!!!!

    ReplyDelete
  59. Be glad Deb that you got good service.

    To save money we dropped awful Dish Network and went back to Comcast, and the Tech was untrained with no common sense.
    First our appt time was 8 to 10 am. At 10:30 am my b/f called Comcast...he ended up calling them 4 times and got 4 different answers. That tech shows up about 1 pm could of been later, says i am sorry. Then find out that the order was WRONG. He was suppose to bring 2 DVR boxes and only brought 1 dvr box and 1 basic digital.
    So he proceeds to try to hook up the boxes, and this is where i thought comcast dragged him off the street, put him in truck and gave him my address.
    He told my b/f to knock on wall in my bedroom so he could drill from outside inside.
    Now i have a wall plate about 2 foot off the floor, he did this because he did NOT want to crawl under the double wide.
    So i go outside( i am disabled) and i see a coax wire has been run abound my double wide on the side to the back. Then he needs my b/f help, because he did not have a extension cord, and b/f had to get drill bits because he did not have any.

    The supervisor showed up about then, first thing he says, is we don't do the coax like this, we will leave it this way, but don't do this again.
    Well i spoke up and said......oh no, i want that changed.

    He didn't check remotes before he left or gave me a booklet to show me what the buttons were.
    I had to figure out the DVR buttons on my own, they are very different from Dish network.
    So he left, and i came in here turned on the TV and tried the volume....does not work.
    On Thursday another tech is coming out to install the b/f DVR box.

    Now why did i have to pay 29.95 for this install by a incompetent so called tech?

    Needless to say, I took pictures of this incompetence, and going to send the pics via email to Comcast, and i am calling them.

    We were also lied to, we were told we would have the movie channels for 3 months.
    BIG lie...don't have one.

    Seems to me with all the comments....the negative OUT RULE the positive.

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  60. I had no idea that there was such dissatisfaction with Comcast Customer Support.
    Tonight I called tech support because I could not connect to the internet. I called around 10:45 PM and spoke with a guy who said his name was Al as in Albert.After checking some connections he said he has to call me back because he has to locate my IP number to fix my problem. Needless to say, 1 hour later no call was received so I made another call and spoke to a young lady who said the name of the support guy was not Al but Jerry something and she apologized that the person did not give his real name. She also said he went home. So, what have we here. If you call someone when it is close to the time he has to clock out he will make up a reason to call you back but does not call back and instead goes home..I intend to contact corporate office and give them a piece of my mind and I also intend to contact the association in my condo which consists of 1400 units and make a formal complaint..I urge all of you to send this page showing all 60 complaints to as many people as you have on your list so everyone knows just how crappy Comcast Customer support is..

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  61. Comcast has really done it's customers a real dis service for closing the community forums. Combined with your generic over priced service and your recent price increase, NOW you are taking a service away..(Community forums) after 10 years I am calling it quits.. Comcast you are fired..

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  62. I bought one of those smart phones to get NFL. I was told to download the Xfinity.TV app. Doesn't work. Called Comcast the girl I talked to said, "Oh that app doesn't work and it's gonna take a year or so to get it to work." What the heck? Why would comcast put a useless app up? As Deon Sanders saids, "Come on man!"

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  63. WARNING....Do not sign up for Xfinity Signature Support. The rep ruined our laptop and no one wants to take responsibility for the damages. The customer service ordeal has been a nightmare.

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  64. EVERY UNHAPPY CUSTOMER SHOULD BAND TOGETHER WITH THE ULTIMATE GOAL OF A LAW SUIT AGAINST COMCAST - OUR MONEY IS PERFECT WHAT WE RECEIVE IS BELOW STANDARD - I GPT THEM OUT OF MY OLD COMMUNITY AN ACCOUNT WORTH $85.000.00 COMCAST WAS SOO MAD THEY SENT PEOPLE INTO THE COMMUNUTY AND HAD THEM KNOCK ON OUR DOORS FOR WEEKS - DELIVERANCE.

    IN MY OPINION THEY ARE GUILTY OF FRAUD

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  65. Norton antivirus Suite comes with Comcast subscription. The norton icon disappeared. I called Comcast/Norton. The Norton Tech support would not fix for free. They offered me to use the Bet Buy Geeks or buy the Norton Tech support for $299 for 2 - years. I bought it. It was bait and switch, I bought iyogi tech support. They took control of my PC. I yogi uninstalled Norton and replaced it with Microsoft Essentials, telling me when done I had to uninstall Microsoft Essentials and reinstall Norton, myself - which I did.
    iyogi used the following form the internet: Malewarebytes, Lunarsoft, Dial a Fix, Internet Genie, PCsecurity optimize , HijackThis, Smitfraud, Bleeping Computer, Combofix tool and repeated using some of them ,(some of which are found free on the internet). They also downloaded and installed some of these on my PC. They said they found a virus form 6- months ago. (that never gave me any problems and that Norton should have found). I doubt what they found caused my Norton icon to vanish. This took 6-hours of my time and more tome to uninstall MS Essentials and reinstall Norton.
    I emailed from the Comcast site to VP Rick Germano on 9-13-11. He never contacted me. I called my local, Dublin Ca Executive Office. On 11-15-2011, Mark Gooche (sp) said he would investigate and get back with me. I left him a voice mail to call me. I tried again to leave a voice mail on another day and got a busy signal all day. I the meantime, iyogi called me and wanted to take over my PC again. I told them no and they hung up on me.
    I probably could have restated my PC and the Norton icon would have showed up, but this was never suggested by anyone.
    Comcast bait and switched me to pay $299.000 to have someone take over my PC for 6 - hours, install stuff and then call back and hang up on me. Comcast will not respond to the above.

    What have others done to get satisfaction? Do you contact a Gov't agency, i.e. FTC, go to small claims court, or what?

    ReplyDelete
    Replies
    1. wait, I thought it was Norton that did this to you, not Comcast? Norton and Comcast are 2 separate companies. Comcast provides you with a free subscription to the Norton Security Suite as part of your internet service. If you have any issues with that Norton software, you have to contact Norton support. Norton does provide basic support for free, which is essentially just uninstall/reinstall the program, maybe run Norton Removal Tool if needed. Anything beyond that is going to cost you. It is an optional service that has nothing to do with Comcast.

      Delete
  66. I was doing an order via internet then I have to call to complete my order then I was talking to the girl and I dont know a lot of english they start laughing at me and thats not good

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  67. Comcast is the worst in customer service, scheduling, delivering and most of all billing. I had to have my service moved again after only two months, due to problems with the home. I had brand new equipment and wanted to take it with me. When I scheduled the move I was told I had to have all new equipment, because of some new technology they are now using. I was on the phone with customer service and he had no clue as to what he was talking about, so I asked to speak with his supervisor to place the order. so it seemed to be straightened out, I went with priority mail for new equipment with a cost of $20.00, rather than the $34.00 to have a technician install new equipment. They were also instructed not to shut off service at old residence until the new service was engaged. This was on November 4, 2011. I was promised overnite delivery and guarenteed the new equipment would be there on saturday. Saturday came and went and there was now equipment. I contacted comcast and was told they would not charge me the priority mail. The equipment finally showed up 5 days later and only one piece, there should have been 4 pieces. When we tried to activate the equipment it would not work and was told it wasn't scheduled to be activated for another 2 days? While still at the old residence, the entire service was shut down before the new service had even arrived. I contacted them to turn it back on while we were waiting and was told a supervisor would call me in an hour to override the program and turn it back on. The supervisor never called and we went without service for a week and still charged. Back at the new place, the one piece of equipment they did send did not work, it was defective and comcast would have a technician come to the home. The techinician said comcast was all screwed up and proceeded to install our equipment we brought with us. I sat right there as he spoke to support and billing and instructed them not to bill us for this installation, since it was comcast's fault. I have been billed for both, priority and installation over and over again. I have called comcast numerous times to correct the issue, but it never gets done and they do not honor their bundle deals and deals they sell you over the phone. I am being charge for the sports package that I never order, the phone is suppose to be free for 12 months and the internet and tv are suppose to be $69.97 and I am being charged nearly twice that. The little extra DTA boxes are suppose to be free and I am being charged for those, plus all these little miscellaneous charges to support several universities that I have absolutely no idea what these are or why I'm paying them? Comcast has done nothing to correct the issues and feel they are stealing from me and will go to the attorneys general office to get on them. My internet rarely works and when it does, it crawls. The service is lousy, but they are the only ones in our area for cable and internet.

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  68. I wrote this to the BBB today and I will also send the same complaint to the corporate office (advising them the BBB has been contacted)

    We have been Comcast customer for over 2 years and October 2011 we moved to a new address. The service date to install was scheduled for Friday Sept. 30, 2011. Due to there being no power at the poles themselves, there was no cable/internet power in our home. To get this problem resolved it took Comcast 5 days and 5 technicians to get the problem corrected. Upon completion we had one (1) cable box and (1) computer modem installed and the previous equipment was taken by one of the 5 technicians that came to our home. Due to the problems we were experiencing and the length of time it was taking Comcast to address and fix the problem, we were advised that all charges associated with the installation (activation and installation charges) would be waived. On Thursday Oct 6, 2011 was the first day we had working service. We received the 1st bill at the new address around the middle of October with a due date of 11/3/2011 in the amount of $707.71. My wife called the billing office and explained all that transpired and was told that the reason the bill was so high was that we were being charged $494.14 for not returning the equipment from the previous address, installation and activation charges were also billed to us. The representative advised that she would have to escalate the complaint for them to research the problems and we would receive a call from Comcast within 30 business day. No call ever came but we did receive a new bill for the amount of $687.14 with a due date of 11/15/2011. We called Comcast again, explained the problem with the billing again and was advised the same thing but this time it would be escalated to a supervisor and we should receive a call back. No call ever came again. On Friday December 9, 2011 we received a Disconnect notice with a balance due of $813.55. We called Comcast again on and requested a supervisor and were advised we would receive a call back within 24-48 hours. We have not received any call backs. We called back on Wednesday December 14, 2011 to get assistance with the bill and to ensure our services would not be turned off until this issue was resolved. We were advised that they could not guarantee the service would not be disconnected and to request a supervisor again. We have no problem paying for the services we owe but because the bills are completely and erroneously wrong, we need Comcast to correct it before we submit payment to them.

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  69. comcast GETS A THOUSAND THUMBS DOWN!!! for sure.most ALL its reps.are loud rude,NASTY and are cold cold hearted toward it's customers. comast is high priced that offers BORING SAME OLD SAME OLD flaky distasteful services and have the nerves to click you off if you're a day late with your bill. we should all as costomers come together and drop them like its hot.they do not deserve our loyalty.WE DESERVES BETTER COMCAST!!!!!!!!!!!!!!!!!!!!!!!!!

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  70. The BBB has no teeth! they can not do anything to comcast! What you can do is take comcast to small claims court and sue them. they wont show up for such small amounts of money! you when they pay! if they don't pay get a repo order from a judge and go to the comcast office and repo their office equipment for what they owe you! this has been done before with Bank of America, The bank paid up ASAP!!!

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  71. I was going to write some juicy comments for the bad service I am getting for mu biz while I am put on hold by comcast......
    but seeing all the comments for bad service i am thinking to hire an attorny and let the resolve the issue.

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  72. I have been a customer of Comcast Cable ever since it was sold by AT&T to them in the 1990's. The quality of Comcast cable television service has been deplorable during this last year. Comcast has been unsuccessful in remedying the picture fragmentation problem we have experienced as well as my neighbors on my residential block. This experience with Comcast has left me with a sour taste as they have left me with no options other than going with a satellite dish provider. I only have a few shares of CMCSA and plan to sell them as their operations make the government look good.

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  73. Just want to say to all those customers who are getting that $20 credit you should no, that money is coming out of the sub contractors pocket. Also no that the sub contractor has no control on bad equipment and some jobs taking longer then they should. We are paid per what we do on a job there for running behind does not make us money or spending endless hours on garbage equipment. For sure customers should get more back for what they pay but at any rate the technician should not pay it at any price comcast is making there money from all ends oh and thats a hell of a corp. building i wounder who paid for that?

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  74. as for the sub contractor part ive had 2 techs that were dumber than a box of rocks show up some im glad it comes out of there pocket millions of people looking for a job and i get 2 idiots!!! if i have to do ure job for you why do i need you! other than that COMCAST BLOWS!!!!

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  75. i pay $177 a month to get comcast service just had wireless hooked up friday at 9.15am it does not work payed $99 to have then hook it up tech asked me for the password i wanted to use to connected to it password did not work. know they want to charge me $39 and 5 more every month to give me my password the tech had to put it in wrong or wirless is not working called all day friday and all i got was B.S. know they want to charge me more for someone to come out and reset it i paid to get it right and it is not and they want me to pay more.what kind of scam they running going to better buss.with this and news paper if can not get service and do not call the help desk they just keep transfering you to one person to another cause they do not know what they are talking about got diff.storys and promises from each one then get hung up on 4 damn times.

    ReplyDelete
    Replies
    1. sounds like you are talking to the wrong person. If you need the wifi password reset that's a 5 minute job that anyone in the internet tech dept should know how to figure out. That is part of the standard wireless tech support. If they are trying to get you to sign up for the additional support for $5.99/mo then that is incorrect...as long as you are just looking for the wireless key/passphrase you will get free support.

      Delete
  76. I have been disputing items on my credit report for the past 4 years! Accounts that are not valid! The service is poor and their attitude is crappy! This should be illegal!

    ReplyDelete
    Replies
    1. that's called identity theft...someone stole your identity to get free cable...you need to prove that it was not you who opened those accounts.

      Delete
  77. On December 13, 2011, my internet was not working. So I called Comcast’s customer service number and reported the problem. This was a Tuesday afternoon. They tried to help me get back on line via the phone to no avail.
    So they told me they would have to have a technician come out. The earliest they could get a tech would be December 16th between 5pm and 7pm.

    Later that evening, I found out my whole building was without cable or internet service with Comcast. I called back to investigate the situation and what was being done to fix it and was told there was a mass outage and that there was a Comcast crew working to fix it and that Comcast would give me a call when it was fixed. I NEVER got a call!

    Now, I depend on the internet to get my jobs and for job hunting and communication.
    I lost out on some jobs due to not having the internet and not being able to connect to the web site to get work. This has a direct and major impact on my financial welfare!

    On December 15th there was a couple of Comcast techs around my building getting other folks back on line. When I caught up with them and ask to get me back on line they said they couldn’t because I wasn’t on their list.
    The office manager for my building came out and asked them to please get me back on line. So they said they would. I asked the building Manager what was going on and she said someone from Comcast came to the building on December 12th and disconnected the whole building due to a few folks who had the service who shouldn’t have.
    HOW COULD THIS EVER HAVE HAPPENED!!!!!!!!!
    Why do us paying customers have to suffer because of a few bad eggs!
    This was a complete inappropriate way to handle this situation!

    ReplyDelete
  78. Comcast has really done me wrong. After years of being with comcast I am ready to shut down. You give all these new customers big promotions and to us loyaled ones you ignore and keep raising the bill to accomdate new customers. You guys are so unfair

    ReplyDelete
    Replies
    1. Go to DishNetwork. They are much better and much cheaper.

      Delete
  79. would someone please work on my bill

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  80. Crapcast has some serious customer service problems and the bottom line is they just dont care.
    All you get is the "Crapcast Run Around!!!"

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  81. WOW! Comcast certainly is consistent - Their Customer Service SUCKS! And they just don't seem to give a crap who knows it. I have been on hold over the past three days for a total of almost 3 HOURS!!!! And STILL cannot get my TV working or someone scheduled to come and look at it.

    December 26th I was told to go to the Customer Service Office because the box was defective. I specifically asked if they were open since it was the day after Christmas, plus I went on-line and checked their hours. Yes, yes, yes they were open. After travelling 20+ miles each way, there was a sign on the door saying they were closed for the holiday. Nice. After arguing with a SUPERVISOR and being repeatedly on hold for over 45 minutes they agreed to schedule a tech for the next day but couldn't tell me WHEN they might be there, but that it was HIGH PRIORITY.

    At 5:17 someone finally called, but my cell phone didn't ring, just bleeped "missed call". I called back in LESS THAN 30 seconds, but was told the appointment was cancelled because they couldn't reach me. They could reschedule for 4 days away, because there currently wasn't anyone in the area. So where did the tech call me from - Pakistan???? And how was he supposed to get to me within 30 minutes if he wasn't in the area? I've decided they will tell you whatever you want to hear, just to get you off the phone.

    And what recourse do I have? My cable is paid through my Condo Association, so I cannot even refuse to pay them. But you can bet I will tell anyone and everyone I come in contact with what I think of Comcast Customer Service. Those ads on TV are a huge joke! Customer Service satisfaction??? Bull!

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  82. I started service with promo package of $69.99 for 12mb internet and 100+ cable channels in september. 3 days AFTER the install I am told I owe $220, that the promo doesnt count in my area, that they increased my price from 70 to 120/mo, and that they reduced my service to 70 channels and only 6 mb internet.

    No call, no notice, just FU. They halved my service and doubled my price while making changes to my account without notifying me. So I cancelled service to go with another provider in October, yet am still getting bills for comcast and have still not gotten my refund on what I paid. 4 attempts to cancel service inthe 3 months after turning in my equipment and they still havent fixed it.

    This is the most screwed up company Ive ever dealt with. Never before have I seen this level of incompetence. I strongly suggest anyone considering using their services to run away.

    ReplyDelete
  83. My name is Jacob i live it pittsburgh pa area, i have over the last 6 months called and had comcast come out over 10 times trying to fix my service. i have a new HD DVR box and it keeps freezing, the screen will go pink and sound will cut out, it will tell me its recording a show the next day when i go to watch the show its not there because it never recorded. first the told me it was my tv, that the tv was faulty and theys why my picture was messed up, then they told me it was the box, they replaced the box and the problems continued. after 5 times they started saying oh its cause your apartment is so high (i live on a second floor apartment). then it was the cable in the building is bad, then it was the cable from the box on the pole to the building was bad, then it was the buildings cable was bad again, finally after they convinced me to pay for a $4 a month cable service that protects me if i have to get new cable installed they say oh we can just go into your attic and fix it today, then they drilled holes in my ceiling and left to come back the next day and ghetto rig a cable through the hole in the roof (which i got chewed out for by my landlord) after all this our service started to get better. then i got behind for the first month in 6 months and they shut me off, 2 weeks later i got disconnected from the pole without notice and i had just payed my bill. i told them i just payed my bill, they said well its going to take a week we have to have a guy come out and reconnect you to the pole, they said it had just been disconnected that morning. i told them that this was appalling and that it was ridiculous that i was also getting tech fees and reconnection fees and cable service fees, they said they cant do anything about it, i said that they can cancel my service that i was current on my payment to shove their box up there a**ess and that im teling all my friends to switch to direct tv or anybody else cause this is bullsh#*.

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  84. WHY does my channel all of a sudden stop and put on the "unauthorized" screen??? It's a normal basic cable channel. NOT one of the extra channels. AND, the DVR just stops and gives you a freagin phone number to call, but of course you CAN NOT get a real human to answer. I am FED UP with Comacast...!!!!!!!!! Still cannot get any answer from them....!
    Ray - Arlington

    ReplyDelete
  85. Keyla, Northern VaJanuary 3, 2012 at 7:21 PM

    Comcast CUSTOMER SERVICE IS TERRIBLE !... On 12/9/11, I just moved into my new apartment to find out that their was a "block" on my apartment from which the previous tenants didn't pay there bill. I showed my lease, I.D. and social which was needed to take the block off. I was told it would take 5-7 days, and here it is 1/3/2012 !!... I still have NOT got ANY service, I am beyond frustrated and pissed off. They keep giving me the run around as to why the block is still on, I don't know what to do at this point. This is poor customer service and I WOULD NOT RECOMMAND COMCAST TO ANYONE !!!!!!!!!!!!...

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  86. I have been fighting for 21/2 months about getting my upgraded box fixed!!!! I have called corporate several times and the regular customer service department more times than I can possible count!!!! What comcast needs is for a bunch of their customers to join together and start a class action law suit on them for false advertising, poor equipment service and not standing by the product. I pay over $350 per month for my cable and got a new 3d/hd tv...apparently it's the tv not them. But my cable keeps going out for 3-5 minutes then clicks back on. I watch a DVD and no problems!!!! HMMMMM Tv or Cable!!!! I am so pissed with them!!!! But as of Feb. I am movinig on to new and better cable...or so I hope. UGGG comcast.

    ReplyDelete
  87. Hi i live in new britain connecticut, i have been having tileing problems on all four tvs . i
    I have called comcast at least 8 to 10 times and every time they schedule a service call. i have had at least 6 srvice calls and each and every time they come oout to fix it , they do this they do that and the problem persist. ive had it, im feed up with it today was the 6th service call and it was suppose to be a supervisor tech, all he did was check the pole and say call comcast and tell them i making a ticket cause its a persisting problem, WOWWWWW. UNBELIEVEABLE.......... I AM FINALLY TAKING THIS TO CORPORATE. AND LETS SEE WHAT HAPPENS. I PAY AN ENORMOUS AMOUNT OF MONEY FOR SUBPAR SERVICE... IM NOT TAKING IT ANY MORE.. IF THEY DONT FIX THIS I WILL CUT CABLE........

    ReplyDelete
    Replies
    1. I am in ct myself they really do suck. I am gonig with att sorry if spelling is off they piss me off so bad

      Delete
  88. Good Day,

    I would like to express concerns regarding a recent order that I placed with Verizon Fios (12/20/2011) – Order # (Order# NY 00133344169) on December (telephone, TV and internet). On 12/20/2012, the Verizon representative took my order and scheduled the first available appointment for January 6, 2012, between the hours of 9am and 12noon. Between the date that my order was placed and my scheduled date of installation, I was contacted twice from a representative from the winback department who needed the account number and PIN number to my magicjack account in order to port my number to Verizon. This was provided to a representative from the Verizon Fio winback department.

    On the scheduled date of installation, I took off the morning from work to wait for the Verizon technician. At approximately 10am, I decided to contact Verizon to confirm my scheduled appointment. I was informed that my appointment was cancel by Verizon (unknown what department). I was never informed that my installation appointment was cancelled. While on the phone with Verizon I requested to speak with a supervisor. I spoke with a supervisor by the name Monroy. I informed Monroy that I had paid magicjack $31.44 to port my number to Verizon. He instructed me to fax the proof of payment. The fax was then sent to Monroy later in the day. I asked Monroy who Verizon could cancel an appointment without informing the customer and he failed to provide me with an answer. After speaking with Monroy, I was transferred to Carolyn from the winback department for Verizon Fio. Carolyn was unable to inform me why my appointment was canceled and why Verizon was having difficulty porting my number from magicjack (347-548-4915). Carolyn then requested the magicjack account number and PIN, which I provided in the past. I questioned Carolyn about the documentation in the Verizon computer system, as the information she was requested had already been given to another winback rep. I informed Carolyn that I would have to call back, because I would need to contact magicjack again to obtain the number.

    Later in the day, I called Verizon and provided the account number and PIN again for my magicjack phone. In addition, I placed a second order with the sales department. The sale representative informed me that once the order has been completed she would contact me on my cell phone. At the end of my business day (5pm), I had not heard from the sales rep., so I called Verizon again and was informed by the automated services that a installation appointment had been scheduled for Tuesday, January 10, 2012 between 9am and 12noon.

    Please note that on this day, I have spoken with at least 6 different Verizon staff members. This is unacceptable and I feel that I should be commented, because I had taken time off from work twice.

    Distressed Customer

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  89. Comcast is a company , Tv beyond local channels is a luxury ...most of the people that complain about comcast are either financially strapped and want all the services for free or are 50+ and dont understand how services work (xfinity tv,on demand,caller id TV ..and if they provide poor service in your area..thats not by choice so until they fix it ..USE ANOTHER SERVICE!!!!!!!! ..IF YOUR HOUSE WAS BUILT IN 1972 CHANCES ARE YOU ARE NOT IN A FIOS NETWORK ,MEANING YOU ARE IN A ANALOG NEIGHBORHOOD,AND NOT GOING TO GET GREAT DIGITAL SIGNAL !!And do your research (the networks )are the reason that prices are where they are!!

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  90. Your customer service sucks your maintenance guys don't keep appointments they were a no show 1/12/12 time 5:00pm-7:00pm Your answering service sucks also it keeps repeating itself. This Comcast Service West Palm Beach have been poor from the start 10 Dec 11 until now 1 Jan 12.I need to be contacted A.S.A.P

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  91. I have been the phone with Comcast for over an hour!!!! I am irritated and sick of having to speak to people in the Phillipines who don't speak good English...and apparently no one working for Comcast knows what the hell they're doing and can't provide customer service worth a damn...I will be calling Direct TV because I can't lose my job on hold trying to talk to someone at Comcast for over an hour...Comcast sucks!

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  92. I just finished the same thing with HP...I finally went to the Corp Exec level. This has to be President Obama's fault!!!! Everything eles is!!!!

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  93. I have been Comcast customer for several years but the service
    has gotten horrible and my bill keeps increasing. I spend
    hours on the phone with the pathetic customer service people
    who frequently hand up on you or promise to make price changes
    or provide credits that never happen. Comcast has made customer service worse lately by employing people overseas to
    field calls. Over the past few weeks I have taken employee names and badge numbers and demanded a return phone call from the "Powers that be" to discuss my continued horrible
    experience but all I received thus far is a form email letter that doesn't begin to discuss the personal problems I
    have encountered. I plan switching to another provider and
    Dish network because I am thoroughly disgusted as this point
    Enough of this abuse!!!

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  94. Comcast Customer service is horrible. Much like all the other posts on here, I will validate there catastrophic customer service. I am currently on the phone with them and have been for roughly over 50 minutes. I have spoken to 8 different people who take my information and put me on hold. This is pathetic. To make matters worse, they have the nerve to trash AT&T U-verse on their recording. What makes me laugh is they say "speak to a comcast representative to review option plans" but you can not get anyone on the phone!!!! COMCAST you are horrible...AT&T YOU ROCK!!!!

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  95. Wow, so many negative comments regarding Comcast! Wish I had seen these BEFORE we had them installed! We are an AF family and just moved to SC and so far, we are very unimpressed with Comcast!! First, there customer service reps are clueless, and when we get the 'after hours' reps they do not understand English probably because they are from another country! The idiot who installed our cable/internet/phone did everything wrong! Thank goodness that my husband has the smarts and he fixed it! They haven't given us all the equipments we need, and when we called for help, we were told that it would cost US money to have someone fix it!! But they were the ones who did not install it properly in the first place! If they do not correct this mess with our account, we will cancel and go with the other options!!! Come on Comcast-do right by the hand that feeds your fat wallets!!!

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  96. Comcast has the worst customer service in the Houston region area. Get some real people working there.. and not some hood lady that is constantly yelling at there children working from home office.. secondly.. what kind of 30 day money back gaurantee bullshit when you train you sales rep to try to do something after the 30 days... i just dont get this company i hope you guys get shitted on by windstream or u verse.. im going back to windstream at least they try to do something.

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  97. My response to the umteenth time I contacted Comcast about this 6-month old issue. They sent a long email that said nothing to satisfy these questions.

    1. When I was "sold" my return to Comcast, the sales person who visited my home assured me that MSNBC and The Weather Channel would be added to the HD lineup by the end of November 2011. (I know that these channels are available in nearby Comcast served areas.) The Comcast representatives I have spoken with over the past several months have frequently indicated that it would be just a short additional wait. This seems to be another instance of Comcast misrepresenting itself to it's customer. So, when is the date that these channels will be added? Don't tell me I will be notified, TELL ME WHEN!

    2. Similarly, On Demand is a major Comcast trademark, announced constantly to Comcast subscribers as one of the major advantages of Xfinity. How can Comcast lure customers with features and promises it does not deliver. False advertising is rampant with this company, a company that will say anything to get customers. At least Direct TV delivered everything they promised. Again, WHEN will this major marketing component become a reality for me?

    I left Comcast cable TV service for Direct TV a few years ago over this very same issue - promised HD service that never came and watching all of the announcements on the screen as well as with the monthly bill that bragged about Comcast HD, etc. It seems that I may well have to once again pay a little more to get the services I want, had with Direct TV and was led to believe would be provided by Comcast. Another case to this point is NFL Network - promised when I signed up, advertised daily to Comcast cable subscribers, but not on my TV!!!

    Please note that I am not a happy or pleased customer. I intend to let our County Commission know of the once again false and misleading advertising and promises by Comcast to the citizens of Morgan County, West Virginia.

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  98. I am freaking over comcast services cuts in and out all the time all they say is that they send someone out here what good that does still doing the same thing they need to get there shit together .....

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  99. I have been on hold for over 20 minutes trying to get in touch with an AT&T Representative to change my telephone service. When I go to the website I also cannot get through. This is ridiculous. Are you afraid to answer calls because people want to drop your service?

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  100. I have disconnected my comcast service since sep 2011, I returned ALL my equipment, got a receipt and Im still getting letters in reference to unreturned equitment. The last letter I received on 19 Jan 2012, stated that my account was being turned over to a collection agency. I have called that agency everyday for the past week and can NOT get anyone to speak with me.. COMCAST WANTS TO RUIN MY CREDIT!!!

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  101. 34 days of paying for a service i don't have! 8 calls of 40 mi or longer, 4 techs to my house (that's 4 times sitting at home and waiting) only to have the service for less than 24 hrs and it goes down ! REALLY?????? called and spoke to a supervisor and said he would have someone out that day (this is day 2, no one has come) is there a reason why i'm not changing back to at&t............nope! i'm switching back!!
    Lisa

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  102. We have been tryiing to get a comcast supervisor to call us for weeks. We have new construction and the tech showed up and said that we keep getting stood up because its new construction and no one wants to do the house. This tech showed up drunk, tracked mud all over the new carpet in the bedrooms and then scuffed my walls and did not bury the cable. just threw it over the fence. When i ask the loyalty dept for corp phone no they say there is a process and she will not give me the number. No wonder they have AN F rating. I would never refer anyone to comcast. We never had service or problems like this with ATT UVERSE

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  103. Y is it people will complain...here's a great idea...switch...its not that hard...a lot of issues start with customers...the internet probably works...u just connected a router to it...but if it worked when tha tech was there but didn't after u changed something...ha there's ur sign...if it ain't.broke don't fix it

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  104. Sam/Sonya Becknel...we have had so many problems with Comcast that I can't also speak about it. I am not sure why a company can persist at having so manay complaints but yet continue to thrive. I have taken off work many times to only be disappointed by Comcast's tech's and/or computer robots inconsitency and mistakes. When I figure out what to do...I'll make the changes.

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  105. My phone service has not worked well for over a month. I have been hung up on, not called back and most of all after 3 service people have come into my home my phone service still sucks. The only thing worse then my phone service is the customer service. We are looking for another way to get our T.V., cable and phone service. Even if it cost way more it's not worth the headach and time I have spent on the phone with them. They lie, and they don't let you speak to a supervisor and even the Corp office has lied to us. Congress needs to know about this and have a hearing so they can hear all of the horror stories. All they give us anyways besides basic T.S. that use to be free is many stations that show nothing but reruns. When I was growing up that was station 5 or 11. Cable is so 70's I hope they go out of bussiness.

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  106. January 15, 2012 6:24PM
    Having no telephone or internet service, at 6:24PM I contacted Comcast at 804.743.1150 and spoke with Mat. After numerous attempts of resetting my modem Mat determined that he was unable to connect with the modem and it was defective. Mat decided to send me a replacement modem. Since the next day was the Martin Luther King holiday, he said the modem would be sent on Tuesday, January 17, by mail and I should receive it by eh end of the week. Mat provided an order ID number of 38130428. Mat said to contact Comcast upon receipt of the modem and they would activate it.

    January 22, 2012
    I called Comcast from my vehicle using my cell phone and talked with a man whose name I do not record. I explained I had contacted Comcast on January 15, and they were sending me a replacement modem which should have been received January 21. He checked my records and said a device was sent to me on January 7 and UPS noted it was delivered and left on my porch on January 11. I told him I was sure I had called Comcast on January 15 rather than January 7 – yet agreed to check the porch and bushes adjacent to the porch and call back if I could not locate the package.

    I called back and spoke with Mat – the same Mat who I spoke with on January 15. Mat received my records and discovered that the order the previous man had discussed with me was placed on January 7, 2011 not 2012. Mat confirmed I spoke with him on January 15, 2012, that the modem had been shipped, and asked that I wait a couple of days to see if it arrives.

    January 24, 2012 5:45PM
    I called and spoke with Michael. Michael said to wait until Friday, January 27 to see if the modem is received. He said Comcast would not initiate a trace until 10 business days after the modem was shipped.

    January 27, 2012 5:26PM – 5:45PM (19 minutes)
    I called Comcast and spoke with Sandra. I provided the order number of 38130428. After 10 minutes Sandra stated she was unable to locate the order. She did see an order for January 7, 2011. Sandra asked me what kind of modem I was supposed to receive. I told her the same type I currently have. I commented that Comcast provided my current modem and she should have a record of the type of modem I have and know what type to send me. After an additional wait Sandra commented that she had spoken with her supervisor and I would receive my modem Tuesday or Wednesday of the following week. I asked if she could determine when my original order was shipped and she could not. She said they were going to do a UPS rush track order. I told her Mat stated the modem was being sent by U S Mail. She said they do not send modems by mail. I told Sandra I doubted I would receive the modem on Tuesday or Wednesday but I would wait and see.

    January 27, 2012 7:45PM
    Sandra called and told me I have to do an E911 verification before the modem could be shipped. She said the E 911 verification should have been done on January 15, prior to the modem being shipped. Sandra connected me with “Astonish” to verify changing my telephone service to Xfinity. I told the “Astonish” lady I already had Xfinity and asked why I had to confirm changing my service to a service I already had. She said I needed to talk to Comcast. I did not complete the transaction.

    January 27, 2012 8:27PM
    Sandra called me again asking if I completed the verification. I discussed with her my conversation with “Astonish”. I told Sandra that Mat and Michael had told me one thing and now she was telling me something else – I did not know who was right. She said she was following procedures for EMTA and the procedure was to go through the E911 verification in order to process the order or the modem could not be shipped. I told her I planned to escalate this issue with Comcast.

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  107. OMG Comcast was supposed to complete an order upgrade on 3 dates and each time it was set up on the system for them to arrive at our house between 8 - 10 am. In all three cases, they did not show nor did they call to inform us that they were not coming. When I called in each time they "cannot find the order" even though it was on the automated system. In addition, what I was promised by (3) separate supervisors on (3) separate occasions, they cannot complete or execute. When corporate got involved from my phone call to let them know what's going on in Sausalito, CA, they were not able to track down "any of the phone conversations" that I had with their reps. They record every conversation. I'M DONE WITH COMCAST.

    We are staying with AT&T and/or moving to Direct TV without hesitation. We were a Comcast customer for over 7 years. They don't know how to upgrade services without complications.

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  108. Comcast is very unprofessional and they are constantly Trying to extort me.I made an agreement to pay 49.99 a month just for internet services and all of a sudden they are adding late fees and i am never late paying.I got my first bill back in july which was rather high and i asked them why is this bill so high and they told me because of the installation and some other crap,Then i repeatedly told them that i did not need or want the phone service but they insisted that it came with the package so basically i was getting a good deal.I later told them to take the phone because i don't need it they told me it would be a 67 dollar early termination fee and i said what! and i told sade one of comcasts employees that i am calling corporate office and then she said hold on and when she got back on the phone she said that she made a mistake it will be 45 dollars and not 67 dollars...Mind you i already had a modem before the guy installed the new one,but instead of him using mine he installed their xfinity modem and took mine with them...I guess this was so they could get that money for their modem...Now that i have called corporate some lady by the name Judy calls me and tells me that the reason i have late fees is because there is a payment missing from back in july when i first got the service..I am asking her why haven't they said something like this way before......I called corporate office again and i asked to speak to a supervisor but unfortunately there was no supervisor available.....I have a sister that is a lawyer and i will be giving her a call because comcast is a scam and they have criminals working for them...They are untrust worthy people and they take advantage of people and try to extort people for financial gain..They put teenagers on the phone that are like zombies that pretend to know what they are doing but are being coached and told to lie to customers for the managers and supervisors at comcast..I am going to get in touch with the news,free press and make more complaints against comcast in washington d.c...This is michigan and they have climbed up the wrong tree this time.To everyone if you think for one second that corporate gives a rats ass about you and your complaints then you had better think again because they are in this scam together.

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  109. After reading all these complaints I'm glad that I was represented by my Legal Shield attorney. He wrote one letter to Comcast and everything was taken care of and I didn't have to suffer through explaining everything 15,000 times to different people who couldn't or wouldn't help me. Check out LegalShield.com/info/jrchristman and for only $17 per month you can get help from Comcast and ever other company that operates their business without regard to its customers.

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  110. Well, after reading comments from other customers I was glad to see I wasn't crazy for thinking Comcast is a terrible organization, headed by a money-grubbing individual, Daniel Snider.
    I called to speak with billing and it took me 45 minutes to get someone in my local area. I was all around the Phillipines and they were rude. I asked for a supervisor and was told it wouldn't do me any good. It sounded as though they were reading from a script. The names of the individuals were Kim and Michelle. Yeah, from the Phillipines. Give me a break! Why do we continue to outsource to countries that don't understand a thing you're trying to say? And really can't help you, but just speak the party line.
    I said I want someone in the USA. I was tld it couldn't be done. I kept calling until I got someone in my state who had compassion and got me to my local office. While the individual in the local office (who was very nice) explained the rate increase, which they slipped in with a bill, without telling us, I was helped, but certainly not to my satisfaction.
    They billed me $54.95 for Internet Blast, which I was previously paying $29.99. When I questioned it I was told it was a special and the promo had run out, unbeknownest to me, but I could have a lower level service, but not quite as fast. I went from 16mgs to 1.5 in a matter of minutes because I couldn't afford to pay the exhorbitant fee. Now let me tell you, going from 16mgs to 1.5 is worse than you can imagine. I sit here forever, waiting. You can't tell me there isn't something in between. But then they wouldn't have you by the throat.
    I betcha Mr. Snider has every toy his heart could wish for. Our money goes towards paying his high-priced athletes, not towards reducing our bills. Too bad the shoe is not on his foot and he has to go through what a "regular" customer does to get service and wonder how they'll pay bills.
    I truly wish we had an alternative, because I would switch in a heartbeat. Comcast will never be called a "class" organization. They don't know the meaning of the word.
    Have a good day Mr. Snider. I know you will with all the millions or billions you collect from your customers who have no alternative!
    Long live the Emperor who takes from the poor to make himself rich!

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  111. COMCAST sucks.... especially there customer service representatives... i hate this company but have no choice in my area. they have may business by default...I might just have to concern getting slow DSL again.

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  112. Comcast might just be the worst company in the entire United States. From their customer service to their products. I won't even go into another long, boring story of how many missed appointments, no return phone calls, no service, etc etc. I've endured. Just suffice to say that the only reason I use them is because there is no other option in my area. I feel sorry for any good people who work for this company.

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  113. My COMCAST went out four times during the Superbowl. It went out several times yesterday and today when I had an arranged meeting with 6 people in various countries in Europe and two in the United States it went out. A meeting that was planned a over a week ago and now a very important opportunity is gone for me. All because COMCAST won’t maintain its equipment and uses the most lamb people they can find and pay at a low wage. It took COMCAST over three months to find a nick in their cable trunk that was caused by my neighbors contractor. Every day for over three months my service would die for anywhere from three to five hours. My internet, T.V. and phone. Over three months. They replaced every cable from the street, to the house and all through out my home before they found the problem. I wanted to copy a one hour special Sunday morning before the Superbowl called “Road to the Super Bowl” narrated by Tom Selleck. Something to hold me over till the next NFL season started. I recorded all but the last fifteen minutes because my COMCAST service failed. Two soup can and piece of strings would be better and don’t even start my up about COMCAST contractors. A more stupid race of morons doesn’t exist on this planet. Yep, COMCAST sucks alright.

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  114. Anybody else concerned about the shift of TCM to the "Preferred" tier? We need to get a grassroots campaign going to reverse this unfortunate decision. Send me a note at lmmatt222@comcast.net and we'll get the ball rolling. My name is Mike.

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  115. Does anyone in the Jacksonville Florida area have a problem with your cable losing sound and digitizing(spelling?)? I have had Comcast in my home on numerous occasions and each time they say everything is ok. This has been going on for over a year now. All cables have been changed out but noone has changed my box out. I am going to take it tomorrow and try to get a new one to see if this will help. Any suggestions other than change companies would be appreciated.

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  116. I have been having problems with my account over the weekend of 2/18 and 19 2012 we had service on and off we called and was told that they were working in our community
    on Monday 20th the service went out sometime in the day I called and was told that it would be checked on
    I went ahead and made a payment and then called back thinking that the service may have been disrupted for non payment, this was not the case
    we were asked if anyone moved into our area and yes we just had new neighbours move in over the weekend
    I asked for someone to come out and check the outside box and signals as we were told that the signals in the area was very strong and we were the only ones without service.
    I was told that we would get a visit from a technician on Saturday 18th between 9 to 11 AM and now I got a call to confirm that someone would be here between 3 and 5 PM no one will be home at that time we called and have been getting the run around and I have been a loyal customer from 1984
    I would like to know if I am going to be compensated for the week without our service which has been an inconvenience
    my husband also requested Corporate's # and we were not given that
    your attention would be greatly appreciated

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  117. DOES ANYONE ELSE CARE THAT UN-CENSORED GIRLS GONE WILD ON HDNET IS LOCATED BETWEEN DISNEY AND TOON NETWORK?? I MEAN SERIOUSLY.... MY KIDS CAN SEE XXXX ON TV ONE CLICK AWAY FROM CARTOONS! THIS HAS TO BE ILLEGAL

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    Replies
    1. GGW on HDnet is not X-rated, it is TV-MA. Set up parental control on your box or TV.

      Delete
  118. I've experienced a dropped signal for nearly 3 months. 7 tech visits, and one maintenance visit have failed to resolve the problem. I've spoken with so many CS reps and left so many voice mails on the supervisor's phone# it's ridiculous! One understanding and seemingly caring CS gave me his ID#, name & location, and said he'd personally follow up with me, and if I had to call CS again, to request him by ID# so I wouldn't have to repeatedly tell my story again. Guess what? A week later after no response from him, I called and requested to be connected with him and was told they don't have the authority to transfer me to anyone else! He was obviously a well-trained lip service CS! After speaking with yet another CS rep, they wanted to send out another technician {AGAIN}(which would incur yet another service charge fee which I refuse to pay). Comcast has already determined that the problem is NOT in my home, but a maintenance problem at the source of the feed. Comcast clearly does not concern themselves with good CS. They apparently pay their CS people to give the same robotic instructions and that's about all they do! I'm so stressed out with dealing with this issue that I think I'm going to go buy one of those Home Depot receivers and learn to live without cable TV, find another broadband internet provider, and just go with cell phones. It's just pathetic that Comcast is permitted to treat their customers in such an unprofessional way and still remain in business! I bet the CEO of Comcast never has to endure a constant dropped signal on his tv though!!

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  119. business opportunities for Concast ,a city whos will neeed and deserves Concast services
    Location of Uberlandia in the state of Minas Gerais
    Uberlândia is the main town in the Triangle (Triângulo Mineiro) region, west of the state of Minas Gerais, Brazil. With a population estimates 794.000
    the only company that operates in this city is Ctbc Telecon who provides Horrivel service cable tv phone and Internet . THEY CONTRACT ( monopoly )will EXPIRE IN NEXT YEAR (2014) Ctbc also cover another 34 citys around and they clients is estimate in 1.8 million customers. .
    So I leave here my tip . would like to have the services of a large and competent company
    Brazil and currently retains one of the largest economies of the world. Think about it . Uberlandia -Mg Brazil 2014

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  120. COMCAST IS A TOTAL RIPOFF. THEY NEED SOMEONE STRONG TO COME IN AND TAKE OVER. IN THIS DAY AND TIME........WHO THE HELL BILL YOU A MONTH AHEAD??? I AM ALL FOR THEM FOLDING AND GOING OUT OF BUSINESS!!!!!!!!!!!!!!!

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  121. Comcast is a total joke. Since I got service in December, I have had nothing but problems. I have been calling since the 2nd day I had it because my service would go in and out and I did not receive HBO and I was indeed paying for it. It is now the end of February and I have yet to receive a bill and now they are sending me to collections. I was informed that they were having problems with bills being sent for new users since December because they transferred their billing system onto an automated service. No one has answers for me, no one can even see "records" of me calling since December or January only the ones in February. They will not even listen to why I'm upset, the representatives and their supervisors keep on repeating the same thing which is my balance. They also somehow couldn't find my husband on the account and were completely rude to him when he called about it. I have added him over 10 times-including when I got the service in the first place and have his email and password from him. I am discontinuing my service and never going back. I suggest if you are looking into Comcast, to go else where. You will be mistreated and it will save you the headache.

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  122. !!!!!!!!!!!!!i had a $183 bill with comcast- called to make a $85 payment and the rep charged my accout the total $183 without my consent or authorization leaving me $100 short on my rent! the company refuses to fix the problem or refund mme my $100 because they say i owed it to them anyway!!!!!!!!!!! im hitting dead end walls with this large company who is telling me oh-well!!!!!!!!!! but what about my rent and the fact that they stole that money out of my account because i did not approve it at all!!!!!!!!!!!!!

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  123. this service sucks go elsewhere ive never been jerked around so much in my life in other countries these thieves would be hung in front of a crowd !!!!

    sincerely
    ur least favorite fan

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  124. We called Comcast about a problem with our bill. They said we were being charged for 3 cable boxes that we had laying around because boxes that were promised to us when we upgraded never came to send the old cable boxes back. We requested the boxes so we could send them back and were told they do not do that, and we would have to turn our boxes in at a comcast location. We said that is fine. We will now dump their service for verizon, and they can take all of their boxes back. The day after we cut off the service, someone came to pick up all the boxes. If you had done that in the first place, you would not have lost a customer. The competition will not be your downfall. Your service will. I highly suggest anyone here go check out Verizon. They have great customer service so far.

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  125. I am reporting your company to the federal Trade Commission Bureau Consumer Protection and I cannot find your Corporate address. Must be handy not to show that part. But I will find it and you will be reported for Billing Fraud.

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  126. It is no wonder that we see our Comcast bills go up & up. Are you aware or, for that matter even care that at least some of your field repair personel regularly steal gas for use in their personal vehicles? They go to the gas station to fill up their assigned XFINITY van and while doing so, fill up a 5 gal. can to bring home, then add that fuel to their personal car or truck. That is theft, plain and simple and we the customers ultimately pay the price in the way of increased monthly fees. If you had a fleet manager who gave a damn, he or she could easily catch the culprits based upon periodic fuel consumption/fuel purchased and MPG assesments. Consumer Reports may not be aware of this, But they will soon.

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  127. I think Comcast actually really sucks! My internet and cable was disconnected because a cable outside wasn't labeled! I called as soon as I had no Internet and cable and was told I had a outage in my area! The funny thing is that everyone around me that has Comcast had their service! I called at 3:30pm and that was as soon as it was disconnected when there was a tech out in the area and I was brushed off by the person I was talking to! I got into screaming matches with at least 3 or 4 people last night! I am very unhappy with there service and costumer service! I am going to be looking into another provider and hope that i can find one because I have issues with whenever I talk to them. I was also told today by at least 2 people that there was and outage after I had a tech out and he had told me that the reason I didn't have service was because of them. LMAO!!!!!!

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  128. We are Comcast customers and do not have a problem with our service.

    We do have a problem with Comcast's sponsorship of ABC's show: GCB which promotes hate speech against Christians and by airing that show they are ancouraging this behavior of intolerance of people's beliefs.

    Comcast should act responsibly and ethically and pull sponsorship of this reprehensible program!

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  129. I am extremely outraged and upset with Comcast. I signed up for Internet and phone service in Aug. 2010. I was told the price would be $39.99 per month. There was no mention of any promotion or expiration date for the pricing. Also, there is no mention of any promotion or expiration on the work order receipt. The rep made it seem like that would be the rate because of the bundled plan.

    I just received this month's bill, and the charge is $90.90 for the internet and phone! I just contacted Comcast, and now they tell me the $39.99 was a promotional rate and it expired! I feel like I was duped and lied to by Comcast. I'm so angry about this, I'm going to contact Comcast's CEO, the FTC and the state attorney general's office of PA and whatever other agencies related to fraudulent business practices.

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  130. Anthony PetruzellaMarch 14, 2012 at 8:21 PM

    To all,
    I would like to advise A T & T of the TOTAL lack of Customer Service I have experienced with A T & T. I have had your Tech's out on 4 different occasions for a different problem each time. I have spent HOURS on the phone with people that do not have a clue what they are doing.
    Today I talked with Jack and Ritchie in India or somewhere, then with Scott and Thomas in the good old
    U S A. Still no help.
    My problem, I was charged $55.00 for a service charge on 2/4, the day after my installation. I am told the charges were to disconnect my Linksys converter box and connect the A T & T converter box. Since Patrick , your installer, was here till 8:30 on 2/3 and connected the A T & T converter box. I am not sure why it have to be connected again. Maybe it was not connected properly. It is for sure NO one disconnected my Linksys box, as I was the ONE that disconnected it, before Patrick arrived on 2/3.
    I am paying a total of $26.00 for protection fees, really not sure exactly what protection it covers. Maybe you can explain, Thomas tried , but he received a grade of " F " on all subjects.
    To make my self clear, I will NOT pay the $55.00 in my life time, I will discontinue my service or I should say " lack of service " first.
    I wish your executive officers would have their wives call A T & T and see how they enjoy the worst experenice of any company they will ever come in contact with.
    I will be wait for your reply,
    Anthony Petruzella

    ReplyDelete
  131. An american company who belongs to the third world in the 21st century,i am a new customer trying to get service(internet )only,i called on 3/14/2012 to scheduel an installation appointment,they told me they would send a technician on friday 16th between 3-5pm.i`ve been waiting,waiting and waiting till 5pm,no one showed up.So i decided to call the customer service to complain,cause i missed work and gave my shift to a coworker,they kept transfering me from a departement to an other,and the last one i talked to,said: sorry i`ve no technician to send you for today!!! knowing that they were gonna charge a 50$ installation fee,besides the 50$ deposit that they already took from my bank account.so,if these guys can`t be professional,punctual, and porvide their customers with an excellent customer service,why don`t they let a highly qualified company like bright house to take over?

    ReplyDelete
  132. Hello NONsatisfied Comcast customer,
    I have the following problem with Comcast: after last 3 years Comcast switched in my package 13 channels (out of 100) with NON English languages wich I of cause can NOT watch.
    My question to you: is it LEGAL Comcast practice to charge me for product 13% of it I can NOT use? If so can you give
    the direction fight with Comcast. I've talked to local dispute manager, but she twisted the point and said: "We do not build customer packages".
    Thank in advance.
    Regards, Oleg Kipnis
    Fremont, CA

    ReplyDelete
  133. Readers Digest version of events; rented small office, got hooked up to internet via Comcast, moved office because there was no heat, called Comcast to disconnect. I received the final bill Mar. 10 with a due date of Mar. 28, which included $681 early termination fee (that I didn’t like, but I understand). It seems Comcast turned the bill over for collection on Mar. 19. When I received the collection notice, I called the collection agency, and they said call Comcast. I called Comcast to be informed that when you terminate a business account it is “Their Policy” to turn it over for collection immediately! Really? I was never late with a payment, and now this will go on my credit report. That is just WRONG. I am not pleased with their business practices.

    ReplyDelete
  134. I'm not a Comcast customer. I live in the Orlando area. Yesterday, I discovered a Comcast employee had entered my back yard by opening my gate, and walking past my "Private Property No Trespassing" sign. Even my closest friends are not allowed in my back yard without verbal permission. When I confronted him, he said he rang the bell, but there was no answer. No answer is NOT tacit permission. First of all, it's not SAFE for an employee to tread on private property, ESPECIALLY in light of what recently happened here, regarding Trayvon Martin. Yes, the employee was a a black male, but it wouldn't have mattered WHO it was. I was at Trayvon's Hoodie Rally for hours, in Sanford, just the day before. Comcast needs to make their policy regarding their technicians more clear. The neighbor behind me is getting Comcast, and the technician was checking the line from my yard. Again,this does NOT give Comcast permission to trespass, and jeopardize the safety of it's employees. To top it all off, the technician left my gate open, and my elderly cat was able to wander out. Does anyone else find this situation unacceptable and outrageous?

    ReplyDelete
    Replies
    1. no, because Comcast has right of entry--they have agreements with the city/county for right of entry. they dont need your permission even if you have it labled private. idiot

      Delete
  135. I signed up for comcast cable and internet in February and almost 2 months later I still don't have neither. Constantly getting the run around.

    ReplyDelete
  136. Last night while watching TV my cell phone rang. Someone asked for the man or lady of the house (obvious sales call). I asked her how she got my phone number and she stated that they got the list from Comcast. I told her never to call my number again.

    Today I am writing a complaint to Comcast about giving out my cell phone number. I may also file a BBB complaint.

    Has anyone else had a problem with Comcast sharing your personal information with others?

    ReplyDelete
  137. Found out that comcast is part of ALEC, large corporations that get with legislators to loby bills that benefit them. In other words, comcast buys off legislators to get them to pass bills that favors comcast.

    ReplyDelete
  138. I had Comcast come out on Sunday to see why the phone was not working. The tech they sent did not know anything about fixing the phone line. He called the office to get someone out there that did. In the meantime, he tried to fix the reception to the tv. The picture stalls, then there is no sound. Next the picture gets distorted. This is happening to everyone in the neighborhood that has Comcast. A tech finally comes out and fixes the phone. He leaves without puuting the cover back on my attic and without putting the cover back on the lines outside. I called and asked for someone to come and put it back. I have called several times and no one has come back. It is Friday, and this took place on Sunday. I called Comcast and asked to speak to a supervisor. He told me that he would call back immediately. Have not heard back from him. I called headquarters and the lady there acts like she does not want to be bothered. In the meantime, my heat is trying to warm the whole house, including the attic. I am looking for a new service. It's ashamed. ATT is worst than Comcast.

    ReplyDelete
  139. I was promised free month of service because for all most two months I couldn't watch television. So I didn't pay the bill and I also didn't receive a bill so I thought it was as I was told free long as the technician couldn't fix my service. Then after two weeks into the second month I heard as I was making yet another complaint about my service that I owed for two bills, then the service center people try to talk to me like I don't know anything and say I'm suppose to get the tech's name and number to receive the credit. Basically they were giving me the run around. I need a new cable service to go to because this is unbelievable.

    ReplyDelete
  140. Actual email sent today...
    Hello,
    My name is XXXXXXXXXX.I am a long term Comcast customer
    .My account number is xxxxxxxxxxxxxx.
    The address for service is xxxxxxxxxxx St. Hanover,PA 17331
    On February 21,2012,after 10pm I believe,I called about my internet service being slow.Like downloads of 5MPS.Not the 30MPS I am used to.We play a lot of online games here,and we need the speed.The tech. on the phone did all that he could and said he could have a man here at 8:00 am on Feb.22.I said fine and I asked what to do if I looked and found the problem.My thinking being if there was no line problem it could be the computer trolling me.Tech says the service guy will call at least 15 min. before he comes and I can cancel then,no need to call back.It was kind of late at night and sounded like a plan.It can take awhile to go through all the prompts and get to a human.
    I got up at 6:00am and started going thru my settings in my computer,found that my firewall was set like way to restrictive.Apparently Norton Security Suite can arbitrarily reset it self,idk. So i\I adjusted it and got my 30MPS back!Problem solved!7:30 rolled around and I waited patiently for the service tech. to call.8:00 the doorbell rings.One on time and ready to fix stuff kinda guy standing there.I explained to him I found the problem and he was not needed.I asked him why he didn't call so I could cancel,he said he forgot.He was here all of 1 minute.

    Things are great,Internet fixed!
    I then check my bill and see I am being charged $33.50 for a service call.I call into your esteemed service center.They inform me that they can do nothing because the service tech marked the order as having done some kind of work!LIE!He even marked it as TV service NOT internet.If you look at my account you will find the call,on Feb.21, was for internet.The work order number is 8142.
    There was no mention of a charge .The man didn't follow procedure,call at least 15 minutes before you come.And the man did no work !At all!He never came through the door!

    I fixed it and I don't appreciate being charged for my own labor.
    Kindly return My funds!
    Thank You

    The email given to me was bogus and all attempts to alter it,thinking I had maybe misunderstood the address, have failed.So I found several different addresses to send it to.

    ReplyDelete
    Replies
    1. 8:45 am I got a call and was apologized to.All funds returned.The system the service guys use has a glitch and it is always messed up and billing peeps for nothing.I said OK thank you!Sorry it isn't negative for all the haters,but glad I got my refund!

      Delete
  141. I want to cancel service with verizone and get comcast. But after reading all this comments, i do not know what to do: both companies sucks. And, i can't get direct tv b/s i leave on 2nd floor condo and dish not allowed on balcony. So they needed to make hols in house for wires. While i am in process of thinking i want to tell everyone that verizone is the worst.

    ReplyDelete
  142. You know a sad way to look at any company is thinking they are perfect. True issues arrise and they are corrected, obviously Comcast is doing something right to have been around since 1963 and is the leading cable and internet provider nationally known. If you have issues all you have to do is ask a representative if the rep can't solve it ask a supervisor, if a supervisor can't solve it then it can't be solved. I have never xperienced any of this crazy talk; anytime I have an issue I call and I get it fixed simple.

    ReplyDelete
    Replies
    1. thank you for not buying into the morons on this site. finally someone with common sense!

      Delete
  143. Does anyone at Corporate headquarters even read this, they must be extremely proud of there customer service. I've had Comcast for 20+ years and never had a problem until I went to HDTV. Why don't they just automate the customer service line. "Sorry there's nothing I can do to help" Hello DISH!

    ReplyDelete
  144. I just received a mailer from Comcast that indicated that AT and T raised their rates 17 %...Comcast thought this was terrible.................WELL./........Comcast has raised MY rate 21 % in past 12 months..........Who is the most terrible ??????????

    ReplyDelete
  145. received a promotional flyer from a representative. am told I am unable to receive the 89.99 a month promotion because i am an existing customer. today's economy is tough and for comcast to offer such promotions to only "new" customers instead of "existing" is offensive. they have a backwards philosophy. customer service is something they brag about however, lips moving does not mean it is true. change your policy.

    ReplyDelete
  146. I have not been able to use my Address Book provided by Comcast internet service and have complained numerous times and have not gotten any satisfactory response. I even sent a letter to my local office explaining i have had this problem for over 6 months -AND STILL NO RESPONSE! Currently considering alternative providers as Comcast obviously doesn't care

    ReplyDelete
  147. I may have missed a few things. I hope I haven't because I've said a lot. I am just unhappy. This is the worst service I've ever received. For the amount of money I have to pay things should be better than this. By the time you read this email you may receive a call from me because I am planning to follow up with a phone call tomorrow morning. I am only contacting you because one, I need your assistance. Two, you need to know so that other customer will not have to endure what I have had to endure what I was and am going through presently. I will indicate below all the information that I documented so far. I thank you, especially if you managed to read my complete letter. I am hoping that you do and that my concerned are treated with the most urgent response that I can receive.

    ReplyDelete
  148. its been over a month since comcast didnt show up to repair my signal and still havnet come back to fix the issue. this compay has got to big and is out of control. the wont adjust my bill either, im calling the bbb today.

    ReplyDelete
  149. This company is too stupid for words. The program "Sports Sunday," which airs Sunday evening at 10:30 on WMAQ-TV Channel 5 in Chicago is still listed on the channel guide as "NFL Sunday" and absolutely no one can tell me why. I can call any of the available '800' numbers until I'm blue in the face, the online chat service is populated with foreigners, and absolutely no one is capable of giving me an answer as to who to contact regarding the channel guide. There must be someone who posts the daily changes, but I’ll be damned if your company is able to provide me with said information.

    ReplyDelete
  150. Canceled Comcast Nov 2011 due to constant rate increases. Ported my phone number to new company. I am STILL fighting with Comcast to get their final billing corrected. I returned their converter and equipment 11/11/2011 yet they continued billing me for services through Dec 29, 2011. Then reported me to a credit collection agency for payments I don't owe. It has been a horrific experience. Supervisors have made promises to walk the corrections through yet here I am five months later still waiting. No one takes any accountability and the few who try seem to run into internal issues which prevent them from performing the simplest of tasks. This is an example of a poorly run company. Comcast needs to rethink the way it is servicing customers. There should be quality focused metrics in place and there don't appear to be any. Five months, a ding to my and my husband's credit report and numerous calls later and the issue remains.

    ReplyDelete
  151. After canceing service in 2011 we are still getting billed. We worte letters & called over and over. This is company that clearly does value customer service it will catchup with them.

    ReplyDelete
  152. I have just been shaken down and mugged by Comcast. I too canceled my service. I continued to receive service which I didn't want. Contacted them three times before they FINALLY got the msg. to close acct. Received bills and returned them indicating canceled acct. FINALLY, the acct. was closed in March with Comcast demanding payment. Received calls and told them again and again the acct. was closed in late Jan. I have two email acknowledgements to close the acct. from late Jan. and then my second contact with them in mid-February which they didn’t care about. They still demanded payment! Comcast called again for payment the first of this week and told us we still had not returned Comcast equipment. (A Comcast person showed up unannounced in March and took them!) Today, my internet connection was blocked. (Comcast is paid by AOL for its internet service. Comcast took the payment from AOL ($44) but blocked the paid for service.) Called and was forced to pay over $164 for the TV cable acct. AFTER we closed it to restore my internet service which they had already been paid for. “Customer Service” kept apologizing then turned around and failed to correct their mistakes. Ten to eleven calls and letters were ignored. I would not wish Comcast “Customer Service” on anyone. To paraphrase the old skit from Saturday Night Live, "We don't care, we don't have to. We're the phone company (insert Comcast.")

    I will contact AOL to let them know that Comcast accepts their payments and then fails to provide the service it is being paid for. I will also move to another ISP (even if the fee is higher) to stop rewarding Comcast for appalling service. If any other AOL users have had this experience, contact AOL and let them know and ask them why they are using Comcast when Comcast fails to provide the service AOL is paying them for.

    More importantly, with the help of my attorney, I will file formal complaints with our MN State's Attorney General's office and with the MN House Committee which oversees the monopoly that Comcast "enjoys" here in MN. I urge everyone who has a story to share about Comcast abuses in MN contacts the AG and the MN House. For those not in MN, contact the Consumers’ Frauds Department of your state’s attorney general’s office.

    As a United Brethren, we are strongly opposed to using the courts. It shows ill-will toward another which is not in keeping with Christ’s teachings. However, in the meeting with my attorney, we will discuss legal action against Comcast and the “Customer Service” personnel who were involved in this shakedown. With the email confirmations of late January and mid-February; Comcast’s deliberate failure to close the acct. or contact us if there was anything “unclear” about the request (as Comcast claimed as it grappled to explain away their errors); failure to respond to written correspondences; it will be difficult for Comcast “Customer Service” to claim they didn’t understand our intention to close my cable account in late January.

    ReplyDelete
  153. I have had Comcast service for approximately 5 years. Never really had a problem with them or their service. Their customer service is mediocre at best, but they do have some friendly employees. Recently, however, there was an outage in my neighborhood and I called in to check the status. Issues were supposed to be resolved and I was supposed to receive a phone call confirming that the services have been restored. Well, the services were back up and running and then back down and then back up, etc. When I called back to let them know that my service was still not appropriately working, they finally sent out a technician and confirmed there was no outage (and no phone call to tell me that the outage was resolved).

    The technician came out, spent the entire 2 hours trying to figure out which wire he disconnected from the building that was my service (4 times before he figured it out) and then proceeded to the roof. He found a faulty switch that was blocking part of the signal and replaced it. For 5 years, I was not getting the service that I was paying for so I called the corporate office in PA and spoke to a very nice woman who took the details and is working with the corporate regional team to help assist me. I would like them to at least credit my service for partial costs that I incurred and for the service I didn't receive.

    I am keeping my fingers crossed that a positive outcome occurs. Sometimes, even customers have to be kind even when they are upset - of course, a service that you are paying for is only as good as the provider and the customer service received. I pay for services based off of customer service received more than the actual service or product that I buy.

    I will post an update if or as soon as I hear back from the corporate office to share my experience - positive or negative. When you go by the facts, you will notice, if you do your research that Comcast does get a "B" average by the BBB so they definitely do try to resolve issues - they may not resolve them satisfactory all the time after reading these comments, but sometimes you also have to be persistent.

    Good luck to everyone else out there.

    ReplyDelete
  154. As promised, I am posting back from my experience today with Comcast. I had a problem with my service for as long as I was a customer and have always paid my bills (not always on time). I did receive a call back from their Corporate Regional Escalation Center (I think that's what it's called) from Mrs. Gardner (888-736-6711) serving the Illinois area and she did help to resolve my issues and provide a service credit as a way of saying thank you for being a valued customer above and beyond what I expected - $642.94. I will say she was kind and soft spoken (probably something that they teach you when you are working in customer service) but I did feel that she listened to me and addressed my concerns. I am just an average customer but they do make things right if you can just take out the frustration and anger aspect of things and understand that people are trying to do their jobs.

    It does make a big difference in how someone treats and perceives you - especially when it comes to someone in customer service where they don't "have" to help you or provide you with what you're asking for if you're not realistic. This experience has been positive although not all companies will follow through or up on their promises. I guess a word of advice as you seek help from Comcast, try to put yourself in their shoes and understand how many negative situations that they deal with each day or even hour - then, think about if you were them, and you received a call from someone that was kind to them - you would be more willing to help too. I guess there is truth to the phrase, "Kill them with kindness."

    ReplyDelete
  155. i been dealing with comcast for a while now and i find it hard to believe that i had to pay a deposite of 150.00 in hopes that i will recieve my rebate back... but nothing i found that if u late or been disconnected u will not get ya deposite back nor is your deposite put to a your bill if you were to become late or having hard times due to the economy.... they just take ya money and that's it ... now my bill is 654.00 i asked if i can make a payment arrangement and i was told no their's no guarenteed that they will not suspend my services after i make a partial payment of 220.00 and 100.00 each week after ... so my daughter will not have to delay her schooling because she goes to school online such as myself,... they prorated the charges for the service a month in advanace but when they do so it doesn't roll over to the next bill cycle... which is not right.. I would love to pay my bill but scare to do so because they will cancle my service and i and my daughter have school and i would hate to waste money on a service that i can't use in effort of trying to pay my bill with comcast and educate myself and daughter for a brighter future so i can afford to pay my bill off and stay in good standing with comcast.. ilove the program lineup and station but is it worth her or mine education .... So i'm thinking about cancling my service and going with a company that i don't have to paid no deposite fee and work with me or a payment arranagement so i can stay a happy and satisfied customer that's all ...

    ReplyDelete
  156. Edit profile
    Edit profileOpenID URL:
    Edit profileName:

    URL:

    i been dealing with comcast for a while now and i find it hard to believe that i had to pay a deposite of 150.00 in hopes that i will recieve my rebate back... but nothing i found that if u late or been disconnected u will not get ya deposite back nor is your deposite put to a your bill if you were to become late or having hard times due to the economy.... they just take ya money and that's it ... now my bill is 654.00 i asked if i can make a payment arrangement and i was told no their's no guarenteed that they will not suspend my services after i make a partial payment of 220.00 and 100.00 each week after ... so my daughter will not have to delay her schooling because she goes to school online such as myself,... they prorated the charges for the service a month in advanace but when they do so it doesn't roll over to the next bill cycle... which is not right.. I would love to pay my bill but scare to do so because they will cancle my service and i and my daughter have school and i would hate to waste money on a service that i can't use in effort of trying to pay my bill with comcast and educate myself and daughter for a brighter future so i can afford to pay my bill off and stay in good standing with comcast.. ilove the program lineup and station but is it worth her or mine education .... So i'm thinking about cancling my service and going with a company that i don't have to paid no deposite fee and work with me or a payment arranagement so i can stay a happy and satisfied customer that's all ...
    Comment as: Select profile... Google AccountLiveJournalWordPressTypePadAIMOpenID Name/URLAnonymous Edit Settings – Sign out

    ReplyDelete
  157. I have been working to fix my credit for the last 2 years. In January I got a letter from comcast saying I owed $322.00 for unreturned equipment. I thought I turned everything in when I canceled my account and moved. I went through the boxes I never unpacked a sure enough I had 1 cable box and a remote in my possession. So I took it to the local comcast place turned it in got a receipt. 3 months later I got a letter from a collection agency saying I owed comcast $322.00. called comcast collection dept. and was told it would be taken care of within the month. 2 months have gone by and now it is even worse I checked my credit and sure enough the $322.00 is showing in collections and is being reported to the credit agency's. I called comcast...again they assured me that I did not owe any monies. I asked them for a letter stating it would be taken care of. I got the letter 4 days later. now it has been two weeks and I got another letter from the collection company Thanking me for my $76.00 payment and to remit the $234.00 still due. I called told the about the letter and that I didn't owe anything and offered to fax the letter. They said that would speed things up. So this morning 5/17/12 I faxed the letter, called to confirm they got it and was told that it would be 7 days before they would know if they got the fax. then they would send a letter to comcast asking if it was correct. Basically 60 more days of harassment before they might acknowledge I am correct. So I called comcast again today. got to the collection people, who have absolutely no idea how they reported me making a $76 payment on 5/11/12. when the last payment I owed was paid in full on 11/2011 for $76.00. After going around with Comcast for 45 min. They now tell me that this bill will be taken care of but that when they transferred my account from 1 location to another 4 years ago there was a $115 balance to that I never paid. So in 4 years I never received a bill never a call and after months of trying to fix this I suddenly owe $115.00. Just a note, it has been 4 1/2 years since I lived at the location that they say I still owe on, it seems to me that they should have transferred the balance to the new address, since if you owe them a dime they shut you off if you are late.

    ReplyDelete
  158. May 17, 2012
    COMCAST CORP. HEADQUARTERS do you even read this stuff. I had problems with the router today. The router was brought in by the Comcast Technician and hooked up. Now that I ha problem Comcast tells me that they can't help me - I should contact the 3rd party Net Gear to get it fixed. I told the Comcast Supervisor that my expectation as a customer paying $150/mo that Comcast should service any product they get from a 3rd party vendor. Okay I got nowhere! I then called Net Gear and they told me if I was a comcast customer then they wanted nothing to do with the problem unless, of course, I paid for their service. What a racket this is. I managed a Customer Service Dept for 20 years - I was completely blown away with how bad Comcast deals with it's customers. No kidding never seen anything like it.

    ReplyDelete
    Replies
    1. why would you expect a company that doesnt manufacture equipment to troubleshoot a piece of equipment? take it to a center and swap it out or stop being cheap and buy your own!

      Delete
  159. WTF!!!! Are you FOR REAL??? You let your employees throw baby birds out of their nests if they DARE to come in contact with your equipment? Somebody needs to inform you that YOU are encroaching on THEIR territory! NOT the other way around!!! SHAME ON YOU! You are a bunch of mean-spirited BULLIES!!!

    ReplyDelete
  160. I was watching the Floida Fox Sports baseball game between the Cleveland Indians and Miami Marlins and you had a commerical during the game all in Spanish. This is the United States and our official language is English. You are a disgrace to our country. There are not strong enough words to tell you off. I will be telling everyone who will listen about biting the hand that feeds you. I know others will feel the same way I do. I can't wait to start using any public and private media to slam your company. Again you are a disgrace to our country.I hope you loose costumers over this. I am in my country and you force me to watch something I can't understand. I am so ashamed of you and whoever is in your advertising dept. and they shoud be let go.

    ReplyDelete
  161. http://stage.results.speedtest.comcast.net/result/140727802.png

    this is there internet..

    ReplyDelete
  162. I downloaded the Xfinity App for XBOX live and now every time I go to play XBOX live it disconnects every 3-5 mins along with my internet. So I call Comcast customer support, get transferred 4 times in 10 mins, and the call disconnects while I'm hold. Call back and the guy argues me that my modem is probably bad and needs to be replaced. That's funny because it worked fine till I downloaded that app. He puts me on hold again. I get disconnected while on hold again. I call again. I get transferred twice and disconnected between transfers. I call again. The rep says my bill is past due. So why am I still getting cable and internet? Put on hold. Explain the situation again. Rep does not understand.Sets up an appointment for a tech to my home. Comcast why does no one understand me when I call about an issue? Why must I call 4 times and still not get my problem resolved. Why does downloading an app from you ruin my night and make me want to punch someone?

    ReplyDelete
  163. On Sunday, May 20,2012 two Comcast trucks were in my neighborhood, one in my driveway and one on the outside swale area. They were doing some work outside and ripped out my hedges, knocked down the decorative stone wall, pulled up my sprinklers and threw dirt all over the side of my house. On Monday I went to the Comcast office one block from my house and I took my destroyed hedges and pictures of the damage with me. A very arrogant employee (Corinne??) came to the lobby and told me that I couldn't prove that Comcast did the damage and someone would get back to me in TWO OR THREE DAYS! Someone capable of handling this problem should have come to my home immediately. I have five eyewitnesses. Is that not enough proof? I have not heard even one word. I am filing a police report today (three days after the incident). I believe I have given Comcast more than enough time to correct the damage. I will then notify headquarters in writing. If I have to fix the damage myself, I will take further legal action against Comcast.

    ReplyDelete
  164. well not sure if you want me to but here it goes : i'm tired of getting dicked around by comcast my name is jayden powers and for the past month i've been lied too pacified and direspected by comcast. i can't believe the way they been treating me constantly giving me the run around. about my upgrade that i was suppose to have and can't get but for some reason i was being charged more for the bundle deal so to rectify tyhe situation they split the package charge me a few dollars less promised me this and that and not producing . i'm am fed up with the bullshit from comcast i switched from verizon to them and got nothing but problem after problem after problem. i ask to speak with someone who can get the job done but all i get is "we'll give you a premium channel for free for 3 months " come to find out they charged me for that free service then when asked why , n o explanation . what they did though was shut the free channel off then today i was suppose to get a call from someone from the online dept who takes orders on a ref #010050008, no call i called the # they gave me incase no one contacted me and got a minimal reduction in they way they set the package up. i need some help from someone.like i said i am fed up ,sick of , and ready to tell comcast to go get @$#$%^.

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  165. So on 20 April a storm went through my area. Fried the cable box, TV, coaxial cables, etc. This was a known issue and COMCAST did come to the house and replaved things the following weeks. The technician after replacing splitters, coaxial cables and amplifier went to the box outside in the neighbors yard. Mind you this is one week after the storm on 20 April. This technician came back to the house after checking the box and told me they needed to come out and do some maintenance on the box. This was supposedly scheduled for the following week. So we jump ahead to the following week. Cable not working. Wife calls and is told "Could take up to a month to fix." Ok so we wait. Wife calls on May 21st, after several other phone calls trying to get them out here early", only to be told the appointment was cancelled due to noone over the age of 18 being home. Thier box outside, we were told noone needed to be home. So Monday, 21 May, she is told somone will be out tonight and it will be fixed 22 May by 0700. Go figure no cable that day either. Tuesday, 22 May, another phone call, only to be told Soonest we can get someone out there is Thursday, 24 May, between 5pm-7pm. Figure we would call just to make sure, and low and behold the appointment is not even scheduled. Here is the kicker. I called them, while my wife was on the phone with them on Tuesday, and the recording said we had a scheduled appointment for this time. Now my wife, who has more patience for incompetence than I do, talked to a manager to be told "Oh dispatch cancelled the appointment" with no reason as to why and no technicians are avialable until the 27th. We are working on 5 weeks now soon to be 6 weeks next week. The manager she did talk to did offer to do the max credit of 25.00 for the month. That was aweful nice of him I think. (Insert Sarcasm here). This company seems to be filled with incompetent fools who need to say pop and pull thier heads out of thier asses. As much as I dislike sattelite I do believe that we will be canvelling and going that route.

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  166. To whom it may Concern;


    I have ordered cable service last week approximately 5--23-2012 at which point they promised me fee installation, wireless router etc... Yesterday I got my first bill it charged me for installation and of cores the tech gave us no wireless router... i called the 1-800-266-2278 spoke with manager Mark ne9 in which case he told me I was shit out of luck.. Why was I lied to by your company? And have you been outsourced??
    Btw Piss poor customer service.


    Lee Marsh

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  167. On Saturday, May 26, 2012 I entered your store in the Landover area to purchase a washing machine. I paid $559.62 to purchase the Washer with the help of Demetric, one of your sales representatives. While I was there we checked on the delivery status, and agreed that the washing machine would be delivered that following Friday which would have been June 1, 2012. At the end of the purchased, Demetric stated that if there were to be a change in the delivery date to call him two days prior to change the date, because the drivers load the trucks up two days prior to delivery. On Wednesday, May 29th around 10:00 a.m. I contact the store and spoke with a representative to change the date from Friday to Sunday. She received my information and asked if I would like a free estimate on remodeling certain areas of my home. I told her that was fine; however I can’t discuss that at this moment and to please call me back. She called back several times from a number from SEARS Home Remodeling. On Friday, June 1, 2012 around 3:50 p.m., a delivery truck arrived at my home to deliver the washing machine. During the delivery the two gentlemen placed the washing machine in the basement, and placed the hose on top. They did not take out the old one, or hook up the new one, because they said “they forgot their tools!” My son sent me a text stating that they brought the washer but did not hook it up. When I got off from work, I contacted the delivery department and told them what happened and I asked them why didn’t they hook up the new one and take the old one out! She placed me on hold to find out why, when she came back on the line she apologized and asked if she could give me another date for them to come out to hook it up, I said yes, but if it’s not by this Sunday June 3, the date in which they were supposed to come out then she could schedule for them to come out to pick it up. She assured me that someone would call me on Saturday June 2, 2012 to set a time to hook it up. By 7:00 p.m. Saturday, June 2, 2012 no one had called, so I called them, the lady said someone would call me by 9:00 p.m.. No one called! The next day Sunday, June 3, 2012 at 10:00 am, I called and spoke with a supervisor who was not helpful at all. I asked her why this happen and to have the guys who was supposed to hook up the machine to come back to complete the work, she said “she didn’t know why this happen and could not have them to come back to complete the job, no trucks were scheduled to be in my area.” I told her that I was recording the conversation and she should right this wrong, I told her that I was a customer and that I paid my money and that I did not deserve this. She wanted to send someone out tomorrow, Monday 4, 2012 to hook up the machine, but that meant I had to take a day off from work. She offered a $50 then a $70 gift card I told her that will not cover my loss wages for the day. Then she stated that if I did not stop the recording she would no longer help me, I said aren’t rerecording me, she then hung up. I call the corporate office and talked with a guy named Ron who transferred me to the delivery department. That person that was not helpful either. I call the corporate office again and talked with a guy named Mark who tried to resolve the situation. He too offered me a $50.00 gift card, however the situation wasn’t resolved, I was very upset for the in convince. My life and time spent dealing with this simple situation was worth more than $50.00. Thirty minutes later, we were talking with a store manager who did not help the situation either. She stated that the drivers did not install the machine because my son said he would do it. REALLY, I did not know that was his job and he did not say that! I was so done when she said that. The end result is that on Saturday , June 9th your guys SHOULD return to my home to pick up the washing machine and then with in fifteen days I should receive a credited back to my credit card. I am very sorry that this happen, but I will NEVER shop at your stores again!
    Thank You!
    Ms. Williams

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  168. It is very confusion regarding on-line advs. The so call tech expert is too high up and don't know the end users' level of understanding on the networking side.

    The order process is irreversible and not allow the error. No cancellation process and no way to cancel it on-line.

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