Best Buy Corporate Office – An Overview 

A friend asked me to find her a new iPad and I bought her one from the store above. I received an email from Madison Heights the GEEK Squad Saint they took 488 from my credit card on a year’s subscription which will automatically be taken out. I am upset someone has my information on the sale I made. Please check the security of this store and your network however it works.

Poor Quality / Cover Up Mistakes! Quality Of Work Is Now Garbage. Had a new deck installed had aftermarket amps previuosly installed all I needed was the deck put in everything was already connected. They completely cut out all previeous work. now I have to pay someone else to fix what they did AGAIN. When asked why and why I did not recieve a phone call about what they were doing the lead installer got an attitude saying he will not work with me and “good luck cause I am the only one in the area that can do the work” like he controlls the buisness in front of another manager. On top of that my sync panel got damaged and was never said put they tried to cover it up buy using tacky putty.

As a consumer I will choose to make my purchases where I receive great customer service, and I am allowed to return products within 30 days. Your mere 15 day return policy is inadequate just to say the least. In addition to that, when consumers call your customer service reps hang up on us and we cannot reach a person at the local store (even during non-peak times). Everything you sell I can purchase elsewhere; therefore, I will not make another purchase at Best Buy and will inform my family and friends to do the same. Maybe when your profits begin to take a blow you will rethink return policy and hire/train employees on what great customer service truly is.

Customer Data Hacked! I have received multiple emails notifying me that payment has been withdrawn for renewal of Norton services I don’t have each for a different amount from different individuals at the same University in Thailand (s22413@saintnic.ac.th, 6126@sdy.ac.th). The source of the data is obviously my personal sales data on Best Buy’s customer database. I have filed FTC complaints (172354651, 172411703) for each eMail. Best Buy customer service did nothing to acknowledge or investigate the data breach involving customer data from Best Buy’s servers. Tried to upload FTC complaints but this stupid web site won’t let me upload the pdfs of the FTC complaints. Don’t buy anything from Best Buy unless you like being a victim of identity theft.

I called the Corprorate Office to complain about a policy but they kept hanging up on me. They forced me to buy a product that I did not need and now refuse to take it back.