Best Buy Corporate Office Headquarters HQ

Best Buy Corporate Office Headquarters HQ
Address:
7601 Penn Avenue South
Richfield, MN 55423
Corporate Phone Number: 1-612-291-1000
Corporate Fax Number: 1-612-292-4001
Corporate Email: info@bestbuy.com
Corporate Stock Symbol: BBY
Best Buy on Google Finance


Best Buy is famous for their Retail Electronic Stores. Best Buy is the largest home electronics retailer in the USA. Sears' main competitor is Amazon.com.

Best Buy's toll-free customer service number is 1-888-237-8289. The company does encourage users to use their technical support system and help forums on their website.




560 comments:

  1. I went into your San Bernardino, California office. I went into purchase a computer that I could use. What I ended up with is a Mac, which although appeared easy to use is NOT. I tried to have someone show me how to use it, but I just don't understand it!!!! I feel that the sales associate mislead me in my decision to make this purchase...and now the store will NOT exchange it. So, now I will either have to sell it and take a loss or wait until I have time to learn to use it. When i went into the store to make the purchase the employees were very nice, but when I was not happy with this purchase they have been RUDE!!!! Either way, I by no means have what I needed!!!! I will NEVER make another purchase at Best Buy and I plan to tell everyone I know how Best Buy does business. Signed, Christine McMillan

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  2. To whom it may concern,
    My name is Taura Thornton. The reason for this email is to inform you that I was a victim of a scam that was conducted at a Best Buy store located at 10243 Indianapolis Boulevard, Highland, Indiana. While I was at this location attempting to purchase a laptop computer I was approached by a african american male dressed in a blue polo and pants asking to help me. I proceeded to tell him I was looking for a computer. He told me he worked there. Then as I was trying to browse he pulled a best buy employee up to show me computers. He stated that he would do me a favor by getting me a discount on a better computer than what I was looking for at half the price since he was a employee. I declined at first but he was very persistent by continuing to bring the salesman up to me to show me computers. After I asked him how would he do it he said his friend worked on the register and he would ring up my purchase but I would need to pick out a computer and I would need cash. He had the salesman show me a computer for about 600 dollars a very nice one I was told it would cost me 300. After asking several questions because I was skeptical he told me I would also have a 2 year warranty. I thought he was being honest cause no one approached him about what was going on. I went to get cash and when I came back he told me that his friend was at the register waiting on me to purchase the computer in which the employee did have the computer there packaged and he was waiting there for me to sign the warranty papers. I told him I wasn't going to give him cash until I got the computer. He then said for me to give him the money cause he had to pay for it and I would get the computer right then. He then went to the register and conversed with the associate. I thought he was paying for the computer. When he came back. He told me to go sign the warranty papers and get the laptop. When I approached the cashier he had the purchase already rung up and the warranty papers ready to sign I asked him" why was the computer so much I thought I was getting a discount" he said " I don't know what you're talking about" I knew then I had been scammed. I told the manager and he said that scam had been done at that store before and the guy fit the description of the previous person who committed the same scam at that store. I did make a police report and I also believe that the two guys that work there had something to do with it. I am very disappointed to know that the same guy was able to come back to that store and do the same thing to someone. I will no longer shop at Best Buy because I feel unsafe and no longer trust anyone there. I'm a single mom times are too hard for me to get scammed for any reason. I hope there will be a investigation of the employees at this store so the won't happen to anyone else.

    Signed Very Upset,
    Taura Thornton

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  3. I Purchase a DVD/VHS Player in Dallas Texas paid cash for it when I got home the remote control was missing ...We live in Between Dallas and Okla City ..So we decited to take it back to Okla city because My Husband had to go to a Car Auction ....Well do you think Best Buy would refund our money Nope or exchange it Nope the Manager name Jason was very Rude !!!And Told us we had to take it Back to Dallas store..So for everybody in the USA What ever you buy at BestBuy Watch out !!!!!!

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    1. I worked a call center and represented best buy and gs. One thing that I am not going to do is bad mouth them. But now that I am no longer an employee I feel free and relaxed to say, best buy have some good products. The sales reps do not know what they are talking about half the time on the phone or in the store. But that is with any company. You have thirty days to take such items back, and you are suppose to be able to take the item back to your closes location, because after all it is suppose to be what is good for you. I would get the reps name and I would research the corporate number not the 1-888-best buy number, that is not corporate that is a call center and they are a million and one times worse than the store sometimes. Corporate and expose them for false advertisement and get what you need to get done with them in order to get your issue resolved.

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  4. Always been to Best Buy Fullerton, CA because they are the only ones that do at least the min. Well inly reason I deal with Best Buy is because I have the black tie insurance for my 2 mobile phones. My samsung fasinate keeps having a charging problem besides it keep rebooting on its own. I even keeps having those problems after i reset the phone many times. I keep telling Best Buy of the problems they keep saying its cause I have too many apps and that some are running in the background even though I tell them it does it even when phone is factory reset within a week. They say take it in for the insurance. Took it in 3 times problems not fixed the same phone is back to me and seems all they did was reset the phone. Everytime it take almost a month to get my phone back. Best Buy told me after the 4th time I can get a new phone of equal or lesser value. So I took it in for repair the 4th time. When I got the phone back they said I cant switch for a new phone as the manager says. He says the new policy when phone taken in from insurance they will give you a reconditioned phone. I was never notified of the new policy. I told that the employee that told me I can get a new phone. If he gave me the wrong info then Best Buy has to honor it cause I did what they said and now I have a referbished phone with someone elses problems. All the manager had to say was nothing they can do. I called 1888-bestbuy they keep saying to go deal with another best buy store. I said I tried and same thing they cant help me and to deal with the store that told me this info. So now I will try to contact the corporate office but I dont think anything will be done. I am so pissed. I will never deal with Best Buy again. They cant get their info staight and when they screw up they wont take responsibility and turn you away.

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    1. I have not even read the whole post because I kinda know what it is already saying. The black tie protection that is a rip off and it only covers so much when it do cover something. Stay away from those deals and specials created by Best Buy because I use to sit on the other end of the phone and shake my head on how the store do the customer's and then tell them to call gs or best buy @ the call center.

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  5. Best Buy says on the phone they will do a price match with a local store ad but when you actually go in... they don't. One example is the Westminster store, Manager is Eric and the sales associate Anna. I can't really blame Anna because she has to get that jerk Eric to okay the price match. Anna told me I can not talk to the Manager which I thought was strange. Bad service all around. She even told me to just go to the other store. Which I did. Thanks Best Buy for wasting my time watch for you idiots to scratch your head for an hour. I will never give you another chance to get my business. Signed Jon Lampley

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  6. best buy has without a doubt the worst people working there.
    All of them, in the stores, on the phone, the staff, the mangers.
    It makes no difference who, or how high up you try to work with there.
    They are a scam organization.
    They never get it right, they don't even care to try.
    I and millions of others have been repeatedly scammed.
    They should be shut down for fraud.

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  7. best buy is a scam operation.
    They should be shut down for fraud.
    I and millions of others have been completely scammed.
    They are criminals, and use criminal tactics to lure and deceive the public at large.
    It makes no difference if in the store on the phone, with an employee or a manger, they will lie, steel, pretend to have an answer that is completely untrue.
    There driven bye greed, and only greed.
    They are the scum that should be jailed.
    white collar garbage.

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  8. best buy is the worst place to shop.
    They lie, and then lie some more.

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  9. As a contractor, I have been attempting to work with Best Buy to install three appliances; one refrigerator, one wall oven and one wall microwave oven. This fete has taken six installation appointments. The first refrigerator was dented. The second refrigerator was the wrong color and the third was finally right. Our first installation appointment was on a Friday from 3:00 to 7:00 and you cancelled at 6:30 that day. Your installer showed up for the second appointment; however, the wiring he did was unsafe and we found it as we were trying to fix how the unit was installed in the cabinet. We were on schedule to be the first appointment this morning and were told it would be 10:00 because we made it clear that we would be filing a complaint with corporate, our state's attorney general and the Better Business Bureau if we were not the first appointment. I have called your installation department three times today and your installer would not answer the phone when your customer service department called him. It is now 11:58 and we just received a call that the installer is one hour away. Complaints will be filed with all of these offices listed.
    This is a very long story and we will be invoicing Best Buy for the hours we have spent waiting (24) plus our time we have spent making phone calls to your customer service (minimum of ten hours)plus the cost of having a carpenter on site waiting in case the cabinet openings needed to be larger.
    Christina Powell, White Oak Renovations

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    1. How did this turn out? I'm about to go through all of that and more with these people. Any advice?

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  10. Do not buy anything from BestBuy. Aside from the fact that they have incompetent staff working for them, they provide NO customer service. We purchased a camera with the 3-year service warranty. We took the camera to be serviced after 1 month of having it and 5 months later we still don't have the camera back. On top of that, BestBuy is telling us that there is nothing they can do, the technical team has to let them know when it's okay to refund or exchange. I called customer service, waited 20 minutes for a rep, was put on hold after talking to the rep for 3 minutes, and disconnected. I'm now waiting AGAIN to speak to someone. I will never buy anything from BestBuy again and will be sure to let everyone I know what horrible service you have. If you are anywhere near Converse, TX, the BestBuy on FM78 will happily take your money but they will NOT provide you with any service!

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  11. I went in for Christmas shopping in November of last year. I spent almost $800.00 for a new camera a PS3 and a couple other things. My wife left to mexico for almost 4 months because I went back East for training. When she got home she was complaining that she could never use the camera at night because the flash didn't work. We have a 3 year old that moves a lot, and every picture whe took of her came out blury, so the entire reason of purchasing this camera was for memories of my daughter, and this camera either prevents them or makes her look spooky. Not what we're going for. The salesman at best buy took us to this camera and stated it was one of there best for the money, he doesn't have a clue and should not be working in electronics! I finally got back from training and went in to Best Buy and talked to customer service and they said my debit card that we purchased the equipment under didn't have anything more than a DVD movie on it, and that they could do nothing for me. So I asked to speak to the store manager and he (Dwayne) came over and I explained to him the same thing, and he said the same, that my $800.00 of hard earned money meant nothing to Best Buy. I left more upset than I have ever left anywhere. I am a district manager, once a manager for an electronic retail company myself going on 16 years, and will never do business at any BEST BUY AGAIN and if that manager Dwayne worked for me he'd be claiming un-employement by now! Customers always come first JERK! Do not ever shop here, these managers think of their pocket first and customers last. Hey Dwayne you must know people high up in the company because you never made manager on your own!!!

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  12. ________________________________
    Subject: Re: Unprofessional Best Buy Warehouse Supervisor;Flower Mound, Texas/Sunday July 24, 2011___________________________________

    http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18

    ___________________________________

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  13. __________________________________
    Subject: Re: Unprofessional Best Buy Logistic Supervisor;Flower Mound, Texas/Sunday July 24, 2011

    ___________________________________

    http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18

    ___________________________________

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  14. When Best Buy lost all their competition you started gouging customers. Most people buy your high tech products are smart enough to comparison show online. At least to learn about product features since it is difficult to get good tech help from your ever shrinking store staff. Price comparisons come with tech searches. Your approach is to have your cometition pay sales tax. But you should be after Amazon to pay your overhead!
    Sample: I am shopping for a home wireless router. Your price is 10% higher than Sears, K-Mart, Office Depot and every other brick and morter retailers I checked. You are your worst enemy.
    Signed Bob Blount

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  15. Your store in Albany, NY promises service beyond the sale... but that is not true. My neighbor bought 2 (two) laptops within one year & also brought his desktop into to have it repaired. We've rec'd calls they are done..he travels 3/4hr to pick them up...NOT DONE. He has paid someone to drive him, as he has Parkinson's, & paid an aid to assist him into the store, not once, not twice..three times. A letter will be sent to your headquarters & the BBB, & the attorney general. Imagine taking advantage of someone with a disablilty!!!

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  16. I have always bought from best buy, computers, appliances, and so much more. Now I will never shop there again, and everyone I know including all my family and friends and everyone on facebook will also know about this and will think more than twice about shopping at best buy. My name is Brandon Weaver, I live in Las Vegas, NV, and have been terribly mistreated by all best representatives that go all the way up to corporate. I purchased a laptop about 2 years ago and it worked great, easy to use and fulfilled all my wants and needs, love of my life. Finally it was time to get rid of it, so I go in to best buy with my old laptop to show them the problem and eventually buy a new laptop from them, so as the geek squad checks my laptop, I shop around for a new one. The geek squad tells me I don't need a new laptop I just need a new harddrive, so he tells me that he can save me some money by just replacing it with a $50 harddrive, so of course I agree, I mean who wouldn't want to save $300 to $400 bucks on a laptop. Then they tell me that it cost $200 to install and replace the harddrive, so now I'm skeptical because I'm only saving $100 bucks minimum. Then they say it will be like a brand new computer, plus I get a free protection plan and everything, so if anything goes wrong they will take care of it for an entire year. They finally convince me to purchase their service. Three months later my computer doesn't even work anymore, it just goes off for no explainable reason. I return to the store(1421) that supposidly fixed my laptop, and have them fix again. Unfortunately, this black tie plan I was never told about, and if I was told about would have just bought a whole new laptop, is the only possible way that they would be able to help me. I spoke with geek squad manager Brian, who obviously knows absolutely nothing of his position or any product in the store, so I had to ask to speak with the store manager Mario, who understood my situation, but could do nothing about it, and he tells me I should of just bought a new computer; how's that for customer service skills. Why would anyone spend $150 dollars more on some black tie plan for a harddrive? All I wanted was a new computer and they convince me to keep my old one, what kind of service is that? This a warning- Do not trust the geek sqaud with your computers, because they will convince you they can fix it and just break it for you, they are an unnecessary service, so please dont waste your time, because you will be disappointed. After all of that heartbreak and disappointment, my cousin tells me the same exact thing happen to her through a different company, but she took a step further and called corporate and they sent her a brand new laptop free of charge since they couldn't fix her old one. After hearing that I felt a bit of relief, so I called over to corporate to see if they could help with the situation, and terribly, they can do nothing either, matter of fact I just got off the phone with them and I could not even speak with a manager or supervisor, they told me one would call me within 48 hours. Yeah right, I'll be looking forward to it.
    Signing Off, BMW

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  17. I have always bought from best buy, computers, appliances, and so much more. Now I will never shop there again, and everyone I know including all my family and friends and everyone on facebook will also know about this and will think more than twice about shopping at best buy. My name is Brandon Weaver, I live in Las Vegas, NV, and have been terribly mistreated by all best representatives that go all the way up to corporate. I purchased a laptop about 2 years ago and it worked great, easy to use and fulfilled all my wants and needs, love of my life. Finally it was time to get rid of it, so I go in to best buy with my old laptop to show them the problem and eventually buy a new laptop from them, so as the geek squad checks my laptop, I shop around for a new one. The geek squad tells me I don't need a new laptop I just need a new harddrive, so he tells me that he can save me some money by just replacing it with a $50 harddrive, so of course I agree, I mean who wouldn't want to save $300 to $400 bucks on a laptop. Then they tell me that it cost $200 to install and replace the harddrive, so now I'm skeptical because I'm only saving $100 bucks minimum. Then they say it will be like a brand new computer, plus I get a free protection plan and everything, so if anything goes wrong they will take care of it for an entire year. They finally convince me to purchase their service. Three months later my computer doesn't even work anymore, it just goes off for no explainable reason. I return to the store(1421) that supposidly fixed my laptop, and have them fix again. Unfortunately, this black tie plan I was never told about, and if I was told about would have just bought a whole new laptop, is the only possible way that they would be able to help me. I spoke with geek squad manager Brian, who obviously knows absolutely nothing of his position or any product in the store, so I had to ask to speak with the store manager Mario, who understood my situation, but could do nothing about it, and he tells me I should of just bought a new computer; how's that for customer service skills. Why would anyone spend $150 dollars more on some black tie plan for a harddrive? All I wanted was a new computer and they convince me to keep my old one, what kind of service is that? This a warning- Do not trust the geek sqaud with your computers, because they will convince you they can fix it and just break it for you, they are an unnecessary service, so please dont waste your time, because you will be disappointed. After all of that heartbreak and disappointment, my cousin tells me the same exact thing happen to her through a different company, but she took a step further and called corporate and they sent her a brand new laptop free of charge since they couldn't fix her old one. After hearing that I felt a bit of relief, so I called over to corporate to see if they could help with the situation, and terribly, they can do nothing either, matter of fact I just got off the phone with them and I could not even speak with a manager or supervisor, they told me one would call me within 48 hours. Yeah right, I'll be looking forward to it.
    Signing Off, BMW

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  18. I went to the Tyler TX store all I needed was a repair on my phone which I had insurance on. Never once have I had a claim on the phone and have been paying for insurance on that phone for two years. Then they wanted a 150.00 deposit for a loaner phone and the customer service assistance advised me that my phone would be back by the saturday (3 days from the time it was turned in) The loaner phone did not work properly and I had to return to the store another 45 minute drive, Upon returning to the store I was advised that I could NOT have my phone back, even though it was stil laying right in front of me. Best Buy would loose money if they gave my phone back to me at that time. (I think that is THEFT) instead I ended up having to buy a "to go phone" and was still told that I would have my original phone back by Saturday. It is now Saturday and I still do not have my cell phone back. The store in Tyler and the Corp. Office is "trying" to find a solution to solve the problem. However the "man" (manager/Scott) from the Tyler Store that I spoke to (and I use that term MAN loosly)REFUSES to work with me. No one in BEST BUY can or are willing to fix this problem. Instead they remain to stand behind their LYING customer service rep's. I will never step foot into another BEST BUY store in my life !!!! I would NOT recommend buying anything from BEST BUY and I will be turning them into the BBB

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  19. I was given a HP compaq preserio laptop this May for mothers day from my kids and my husband. On July 10 I opened my laptop to find a crack in the screen. I asked my husband if he knew what had happened and he informed me that he did not know as the computer had been sitting on the table all night. I was a little concerned but did not know what to do about it, so I just continued to use it. A few days later I was wiping of the screen with a dry cloth to get it clean. When I finished the screen had cracked half way cross the middle of the screen. I had my husband take it back to the Best Buy store located in Sparks, Nevada to see if they would replace the computer. They informed my husband that it was not covered under warranty because it was caused by human error. When asked how it could be human error, my husband was informed it was because I did not open and close the laptop properly. Now, really I am a 41 year old mother of 4 and am quite sure I am capable of opening and closing a laptop without damaging it. I than called the HP customer service to see what they could do about the damage. I was told that the damage was human error, and was not covered under warranty. I was getting ready to send a complaint to HP and Best Buy, I noticed a few customers were complaining about the same problem with their laptops. Several of them were told the same thing as me, and others were told that it was an internal error and would be covered under warranty. Several hours later these customers were told that it was not covered under warranty and that it would cost 350.00 to fix the screen. Original price of lap top was 279.00) My husband took it back to the store and Geek Squad decided to send it in for repairs and see it HP would fix it for free under a manufactures warranty. I received a call today informing me that it would cost 369.00 to replace the screen. After receiving this message, I decided to go to Best Buys and HP's web site to find my computer and see what the warranty information was. Believe it or not Best Buy nor HP sell that particular computer anymore nor does it list it as ever being sold. CAN'T IMAGINE WHY THEY DO NOT SELL THAT LAPTOP ANYMORE!!!!!
    Needless to say I will never purchase another thing from Best Buy Or HP and I will tell every person I know not to buy from them. I purchase all my printing supplies from best buy and have purchase an apple computer and a laptop for my husband spending at least 3000.00 in the last year, only to find out my business and my money means nothing. Best buy stores and its employees are only out to make a buck. Customers do not matter and corporate does not care if they lose business. I know they will not see this complaint but I hope that those of you who read these complaints will find another place to purchase.

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  20. As Best Buy Customer for 5 years after my experience yesterday at the Best Buy store in Norridge, IL our first time and last time ever at this store. Best Buy has lostWe went to return some speakers, because they blew out. We had purchased the warranty but it didn't cover blown speakers (we weren't told that when we purchased the speakers, so we could exchange them or get a store credit). We found a better quality speaker Polk audio 6 1/2 200w peak 100w rams for $99. So, we take the speakers to customer service and my husband noticed that the actual box displayed 6 1/2 180w peak/60w rms this was different than the actual display tag for $99. My husband went back to show Johnny the speakers and to see if they could find the correct ones. He looked up the speakers online and they displayed the same information as the display tag. My husband wanted to know where those speakers were that were displayed on the price tag. Johnny then found another set of Polk audio 6 1/2 300w peak 100w rms. We thought those were the ones but, they rang up $200. Johnny said, it must be a misprint, yes a misprint and misleading. He looked the speakers up on online and it displayed the same information. I wanted to speak to a manager, Johnny stated well he will tell you the same thing, "this is something Best Buy misprinted". I wanted to speak to a manager to see if we can resolve this issue and get the product. Danny (I don't think he was a manger for the store anyway). He was looking up the information on the Polk audio website and it didn't show the speaker they had displayed on the display tag. So, Danny says, "yea, they only have the 60w speakers, I guess it's a misprint" I told Danny I wanted to see the store manager (big mistake). So, Naveede first addresses me as yea, "I said excuse me" he restates, "Yea, can I help you?" So, I call my husband over to start explaining the problem and Naveede says, "yea" so, it seemed he wasn't interested or had no intention to help us so I started to explain the issue along with my husband and Naveede says, "wait who are the speakers for?" I stated, for my husband until I realized he was being sarcastic, I stated, "they are for both of us because we both pay the bills” By this time I feel we are being disregarded I was starting to say something and Naveede stated, “This conversation is over". I was in total shock I didn't even get my point across or we didn't even explain the issue. So, my husband says, "What are you talking about you haven't even listened to anything we were saying". By this time we were both upset, I told Naveede, I couldn't believe he was behaving in this manner and Naveede asked us to leave the store, he said, " I want you to leave now", Then we were really upset. My husband and I told him we didn't have to leave and we wanted to get our money back for our return. So, Naveede continues to call mall security, all the representatives in the store were coming it was crazy. Naveede starts pointing his finger at me and tells me you need to calm your voice down and you need to leave. My husband told him don't point his finger at me and Naveede asked my husband, "are you threading me" then he proceeded to dial 911 saying, he was going to press charges (for what) this man was out of control. We walked back to customer service after being escorted by the whole store, as I was walking completely upset saying " I can't believe this and you’re the manager!” Naveede was unprofessional, rude, unaccommodating, arrogant, nonchalant, uncaring, insensitivity etc. I have never been so humiliated, embarrassed, belittled, or disrespected in a place of business. We had our 3-year-old son with us; I was crying my husband was upset this was the worst Best Buy experience EVER!!!!!!!!!!

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  21. I wish I had read these comments before I purchased laptops from you. I purchased 2 laptops from you online 39 days ago. on 7.23 I found that the battery clips were missing on one. I travel for work and took it in to see if I could get ift fixed today. I spoke to one polite Geek, his manager, his manager, and 3 corporate customer service people. The only solution they could give me is let Geek send it in (no laptop for an unnamed time) or deal with the manufacturer. I had a different response from one customer service rep, but the store would not support it. I asked for help for a solution. No one would listen. The manager was rigid and rude.
    I have ordered two clips and springs and will install them myself. I hope that takes care of it.
    You do not have customer service. You have people who read policy very clearly and sometimes rudely.

    I will never buy anything at Best Buy again...but i am not sure that anyone there cares.

    Susan Pleasant

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  22. My name is Eric. I went into a Best Buy located in Tuscaloosa, AL two days in a row trying to get help with a phone purchase. Both days (8/5/2011 and 8/6/2011) the sales associates at the Tuscaloosa, AL location failed to provide competent assistance. The Door Greeter on duty was very rude and gave me the impression that he was more concerned with the Caucasian customers (I am African American) entering the store. The Door Greeter had the "oh well" attitude as he watched my money leave the store!

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  23. Best buy is a joke. I bought a lg prime cellphone from the best buy by chapekl hill mall in akron ohio about 6 months ago. I bought the protection plan along with it for $10 which totaled everything to $150. Well yesterday my touchscreen on my phone stopped working and when i went into best buy to get a replacement or to get it fixed they told me this. "we have no record of you ever buying a phone from our store we see that you bought a laptop but no phone is here. I had my reciept with me to show them that i did in fact buy my phone from there and had the protection plan but they refused to help me bnecause it was not in there system. so basically i got robbed of $150 from the store and now i am screwed on recieveing a new phone because my purchase was never put into the system. Best buy is a joke and i would not recommend anyone ever buying from there they will screw you over

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    1. If they would have checked the so call up dated version of fc client then they might have been able to pull up a purchase history. There is also another way to locate information, lets face it best buy is full of it and they have really lazy employees and the way the economy is now there are people that really would like to have a job.

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  24. best buy in miami beach florida ,we can t get anyony answer the phone ,no costumer service.please have someone answer the phone.

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  25. We purchased a desktop approximately one month ago and this morning it would not turn on properly. Only a blue screen would come up and a message saying that it was trying to repair the issue. After a few hours of it pending we gave up. We took the desktop back to Best Buy. They told us that it was past the 14 day warranty, so they would ship it back to the manufacturer (HP). This would take 2-4 weeks. Obviously we were upset, but what could we do?

    Once we were back at our office, we received the mail, and coincidentally there was a letter from Best Buy Geek Squad offering us a Black Tie Protection plan for either two or four years. I called both the store and the Geek Squad corporate office to see if purchasing this plan would still apply to us even though they already had our computer, and if it would expedite the issue. After a considerable wait time on both calls, The Geek Squad corporate office informed me that I was still able to purchase the protection plan, and it would most definitely expedite the return of my computer. The Best Buy store informed that I would be able to get my computer back after 2-4 days instead of 2-4 weeks. However, the Best Buy location could not sell me the service plan. I could only purchase it from Geek Squad corporate, so I called them back. After being placed on hold for approximately 27 minutes, they informed me that I could not purchase the plan at this time because my "Access code was broken, and needed to be repaired" and that "There is no way to override the system error" and that I'd have to wait 3-5 days in order for technical support to fix this error. I asked to speak to a manager, even though the customer service representative informed me that a manager would not be able to help me. I insisted that she find me a manager, and begged the manager to help me. He told me that there was nothing he could do, except to call me on Friday (5 days from today) to give me an update.

    I called the Best Buy location again, and spoke with Dani. She said that that there was nothing they could do, because they are not able to sell protection plans after 14 days (only corporate Geek Squad can offer this product). She informed me that I missed the warranty by only two days, because it was actually a 30 day warranty. I asked her if there was anything they can do to expedite repairing the computer and she told me it would take 3-4 weeks and that was the best they could do. I informed her that a few hours ago, someone told me it would take 2-4 weeks, and she said they were wrong. She put me on hold, and came back to tell me that the warranty was actually up after 14 days instead of thirty. She also informed me that they were wrong about it only taking 2-4 days for it to be fixed by Geek Squad, and that it would actually take about 3-4 weeks even if we did purchase the extra protection plan. I asked her, “What was the point in purchasing it?” She informed me that there really wasn't much point unless my warranty had expired. My original factory warranty is for one year. I expressed to her several times that I was very unhappy and begged her to help me in some way. She again told me that there was nothing she could do for me.

    I have never been told so many conflicting things, and been given such a complete run around by a company. It took me from about 1pm-4:30pm (not to mention the hour that we spent at the location earlier today) and we are not any closer to getting our computer back.

    I know this review is long, and if you skim to the bottom like I usually do... DO NOT PURCHASE COMPUTERS OR CELL PHONES FROM BEST BUY. They will treat you like crap.

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  26. I visited the S. Tulsa store to look at the Echo Smartpens after having seen it in the ad. I spent 20 minutes walking all over the store with at least 5 different associates thinking it was on the opposite side of the store. I stopped at the Owasso store to see what was available. There was one 8 gb Echo Smartpen Pro Pack left at $229.99. I wanted to research the different packs available. The next morning I called the Owasso store and asked if it was still available. The 1 item was left and I asked for it to be held. Kyle said it would be at the Cust Svc desk, it was $249.99 and was very persistent in trying to get me to pay for it over the phone but my intention was to pick up a few other items and pay all at the same time as I wasn't sure what accessories I wanted to go with it. I arrived that evening to see there was 1 hanging on the display. To be polite, I went to the Cust Svc desk to let them know I was making my purchase that the one held could be put back on display. The Assoc didn't find one held. I mentioned I had spoke with Kyle earlier that day...he insisted he had not spoken with me, argued with me, and as he walked off he tossed a piece of paper on the counter for the cashier to credit him for a 'sale over phone'. That rubbed me the wrong way after his response to me and it was never held in the first place. She rang up my purchase. As I put my receipt in my purse, I noticed it rang up as $249.99 not $229.99 as the yellow tag still stated on sale. She asked for price check but no one came. Another Assoc came by she told him the situation, I said 'I will show you' since it seems no one knows where these products are located and starting walking...halfway across the store...I realized he wasn't behind me he was still at the desk. I walked back where another customer had been waiting behind me. I said, "I thought you were following me." He said, "I can't, I am off the clock." Then I realized she was ringing up his personal purchases in the middle of my questioning the price and the customers in line behind me. When she finished, she called multiple times for assistance. Finally someone came, but they had to ask for someone else to handle it. Then the additional person asked the customer behind me what she could help with, they had a return, 'oh this is the only line that can help you.' Are you kidding me? The only person that could adjust my transaction finally appeared griping the whole time. Finally after 30 minutes I walked out 'once again I had a bad experience at Best Buy'. Why I give them another try every few years for another frustrating experience is beyond me. No more! I actually get a survey on my receipt valuing my feedback (490119, 80581, 982395). I spent 20 minutes answering the questions, typing my reason for poor service and as I am almost done, it threw me out of the system - 'expired' so I am here now. Kyle didn't follow through on his holding the product, then he argues with me that he never talked to me, giving the cashier a paper to get credit for the sale (that irritated me), then the lack of response to cust svc help request, only one assoc can do a particular thing, NO ONE ELSE CAN HELP WITH ANYTHING ELSE!!! Then wrong price, the additional Associate in uniform tells me he can't help me because he's off the clock and his personal transaction came before mine was resolved as well as the customer in line behind me, and icing on the cake...my time in taking the survey was wasted by the site 'expiring'. I won't go back! I will pay twice as much for my product or wait for someone else to ship to me. Every time I have given them a try, it has been a hassle.

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  27. I am so happy that business is so great at Best Buy that they can totally ignore prospective customers. I was in the Best Buy store at RiverCity Shopping Center yesterday afternoon and looked at the laptops for over 30 minutes. Not one salesman came over to help me. Now I should explain that I am an older american and maybe they had the impression that I couldn't or wasn't going to buy anything. I spoke to a manager and he was then going to get someone to wait on me. I thanked him and said "no Thanks". I was in the Rivercity store in Jacksonville fl, just in case you might have video. I was there approx. 1:30 till 2pm. I'm the old man standing and looking at laptops. By the way, I got a better deal at Walmart and my wife bought a phone also. I guess that Bestbuy just isn't interested in old people . To bad cause a lot of us do spend money.

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  28. Has anyone ever put two and two together...the whole Geek Squad concept. This is a company that found a residual income stream by selling junk, not respecting customers, and refusing to be forthcoming and honest. I will NEVER buy anything from these people again. I have been fighting for weeks and will gladly fight with them for as long as it takes, until I get to the CEO at the top of the pile to get some satisfaction. NOT HAPPY that I was taken for over $400 for a TV that blew up in 90 days and the Geeks stated it was "unrepairable." Very very unhappy and disappointed in the lack of care for repeat customers through satisfaction.

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  29. Let me tell you. I was never handed anything showing these terms. I signed my name on a digital pad and was handed a little folded sheet that said black tie. I was told any accidental damage bring it in and we hand you a new one. I had two friends with me. I asked several questions. To confirm. The truth is I made a choice based on lies told to me by the best buy employee. And I've been online and there are many many more just like me. Are we all liars? I'm out risking my life fire fighting. And have no phone. When I return home I'm filing a personal law suit against lamesa ca. Best buy. I don't care if I loose. I grantee that stores profits will be effected at minimum. I'm gonna blow this up . Think I'm topical jerk customer? I've made it to premier member several times and have never had a complaint till now. I was lied to. And thrown under the bus for a cell phone. I'll spend every cent I have to get justice. I want my brand new EVO4 and ill walk away to never shop there again. Or I will make sure every person in san Diego knows not to trust best buy. And I will sue. I'm mad. Best buy lost a good customer. It's up to them how many more they want to loose. I aNy my new phone or else.

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  30. You have made it very difficult to write comments on this page. So, instead, I will send letters to the following places with my complains: Best Buy of Norman, OK; Best Buy Coorporate Headquaters; Local and many State Chambers of Commerce; The Attorney Generals office in Oklahoma and Minnesota; and other places. Then Best Buy will maybe wake up and start hiring people who know what they are doing. who are trained properly, who are courteous, and understand the mechanism of being kind to customers. You may be a big Coorporation, but you also need to be accountable.

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  31. I was in the Norman, Oklahoma Best Buy store today to return an item I had bought for $60.00. I handed the receipt and the item to the young lady at the Customer Service Desk. She looked something up on the computer, and then called for 'the manager'. She then said that since I was 2 day over the 30 day return date she would have to call 'the manager'. 'The manager' (who was actually the Asst. manager) came up to the counter. She said she couldn't refund me the $60.00 as it was over the 30 day refund limit. I told the 'Asst. Manager that I had been sick in bed for the last 3 weeks and that I was unable to bring it back. She said she understood, but it was store policy. I said I would take the store credit and that I would give it to my son or someone for Christmas. I waited. I said again, "I will take the store credit." She said I would have to buy something now, a product or a DVD. I said I did not want to buy anything now, that I wanted a store credit. When this 'Asst. Manager came up to the Customer Service to begin with, I felt she was not in a good mood to begin with. She gave me the attitude that I was just a complaining old senior citizen. We do have laws in the State of Oklahoma against Elder Abuse. Best Buy needs to hire 'Asst Managers' who know how to handle situations more diplomatically and with a caring attitude. This very young 'Asst. Manager' was not well trained and acted like gustopo!!!! I told her I was not going to take back the item or the receipt and that I was going to call Coorporate Headquarters to let them know how I was treated. I walked out of the store without the receipt or the item; to which this young person followed me and tried to get me to take the item and the receipt. I told her to keep it, I would take care of this tomorrow when the 'Manager' was in. She proceeded to follow me out of the store yelling at me that she couldn't keep it. When we were out of the store she said, "I'll just throw it in the garbage." To which she did, in the receptical outside of the store, receipt, item and all!!!! As I was on lunch break from work, when I got back to the office I called the Best Buy in Norman, OK. and asked to speak with the Manager, Mr. Lee. Mr. Lee has been very good to me in the past. We have purchased 4 car stereos, including installation, from Best Buy in Norman. At one time within 1 week of the purchase of 1 of the Units, the Unit was stolen out of my grandson's vehicle. I explained to Mr. Lee that he is a student, and he works full time and if there was something he could do to reduce the cost or something. He said he would not charge for the installation!!! Now, that is good P.R. We bought 2 more after that. The person I spoke to when I called back to the store said that Mr. Lee was not there, that they only had the 1 'Asst Manager' on duty and that Mr. Lee would be back on Tuesday. The person put me on hold. When he came back on he said it would be a moment before the 'Asst Manager' could talk to me. I told this person I did not want to speak to her or argue with her over this situation. I also instructed that person to get the receipt and the item out of the trash since the 'Asst. Manager' threw it in there to begin with. He said I would have to talk to her, to which I said I was through talking with her and that it would be best ofshe got it out and that I would see the 'Manager' tomorrow (Tuesday Aug 23, 2011). He then said, "You told her to throw it in the garbage." To which I told him that I did not. She took that upon herself, and made that decision herself. I asked him what the 45 day return policy was. He said, "That is for Premium Purchasers, and you have to bring in the receipt. Excuse me!!! I did bring in the receipt and the item in the original box, just like I received it. I then proceeded to hang up the phone.

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  32. I was recently at your Best Buy store in Brownsville, Texas and can honestly say I was dissapointed with your customer service and even more with the lack of giving a hoot by your Store Manager. I arrived in the store at about 12:00 pm with the intent of purchasing a Laptop computer. I asked one of the girls working the sales floor if a particular computer was in stock and she advised the one on sale was out already and she walked away from me. I asked another customer service girl for help and she said okay and kept on going. I went to the computer counter and waited for my turn in line to get help with a laptop. While in line waiting a person (who spoke only spanish) walked past me to the head of the line and received instant help while I continued to wait. I went to the Geek squad desk and asked the employee behind the counter if he could call someone else to help me because he didn't sell computers and stated he would and turned around and continued to do nothing. After about 40 minutes of being in the store and waiting for service, I noticed the same male employee who i had asked for help, come from behind his counter and help another customer. I went to the front of the store and asked for the manager who was identified as Frank Behr. Frank showed up and I explained that I had been in the store for 40 minutes and had not received any service. I told frank what had happened with the service the computer area girls or lack thereofe as well as the GEEK squad guy who came from behind the counter to help someone after telling me it wasnt his department. Frank stated it didn't matter if the person spoke spanish that they did not get preferred treatment, I told frank that wasn't the issue, but I would beg to differ that customer had only been in the store a total of less than 15 minutes. Frank followed up by saying the computer area had three employees working and I advised him there were only two girls working and he had this annoyed look on his face. I told Frank I had been to this store several times and had purchased several items, but I would not be coming back if that was they way his store was going to conduct business. But a sad story to a happy one, I went to Office Depot where they were more than glad to sell me a Laptop Computer. The folks at Best Buy could use a lesson in Customer Service from Office Depot.

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  33. This weekend i went to best buy and saw that they had a LED tv for 275. But when i went to the cashier the TV rang up 229. So the cashier forgot to issue me the warranty and i told her that i wanted it. Well come to find out the TV rang up wrong. so they refunded my money back and told me that 245 price was wrong and the tv should of rang up 275. So i told them that they were wrong and the tv should be given to me at the price it came up as and not 275. They said no so i told them to keep the TV and their customer fing sucks. and i call their manager and they try to say the same thing. Whatever happened to Customer satisfaction. . boycott Bestbuy.

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  34. On 8/1/11, I brought my daughter's Toshiba L645D-S4030 laptop in for repair and was told that the harddrive was the problem so I purchased the tech support pkg for up to 3 computers for 179.00 and data back up for 80.00 and harddrive for 64.99 and was told if the harddrive was not recoverable I could get the 80.00 refunded. I was notified by phone a couple days later that the harddrive was not repairable and that they would install the new harddrive and they needed the system recovery which I had to order since my daughter did not have it. I called them to let them know that it would take a few days to get the system recovery and they said okay. In the meantime I started to get recorded calls saying that my computer was ready so I called again and Melanie (I believe it was)said to disregard it and just bring the system recovery in when I get it. So when I received the system recovery, I brought it in and that is when they could not find my daughter's laptop. They asked me if I made a mistake and picked it up earlier, I said no. They spent about 20 minutes looking for the laptop so finally they said they would ask the manager the next day as he was not in at the time and call me back. Patrick called me and said they showed that someone picked up the laptop and got the $80 refund a couple hours before I came in to bring the system recovery and was I sure that my daughter didn't pick it up, because the video recording showed an Asian girl picking it up. I said my daughter did not even know which Best Buy I took it to and she did not have the receipts and that I had them in my possession at all times. I asked what was her discription and he couldn't be specific and I said my daughter is half caucasian and is very tall and I even asked her if she went to pick it up and she said no, besides she did not have the receipt, I did. Patrick said they would have to look into it further and get back to me. Well since that time I never received a call back and I had to call back constantly and was told again that they were still looking into it and not to worry, I would be compensated and the $80 would be refunded to me. It took over a week of telephone calls until yesterday 8/24/11 finally called me back to tell me they had a HP laptop to give me. My daughter said she did not want a HP, that she wanted a Toshiba. When we went down to the store, by the way it is the store at 6950 Arroyo Crossing Pkwy. Las Vegas, NV, the customer service manager "Debbie" would not refund the $80 saying that the refund was already issued on the original receipt and that she was not going to issue another refund. She was very rude about it insinuating that I had already received the refund. My daughter and I became very upset and we were exchanging some heated words with her. We left with a Toshiba laptop they gave us to compensate for the one they lost, When we left the store, my daughter called the corporate office and spoke to Rhonda, who was able to authorize the $80 refund. When we got home and examined the Toshiba laptop they gave us, we found it to be a cheaper model, so now we have a complaint about that. My daughter will be calling the store tomorrow to find out why they gave us a cheaper model. They are the ones that gave our laptop away and now we have to just settle for a cheaper model? Why are we being penalized for their incompetence?

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  35. Wow. It seems as though best Buy let there stores make reservation list for the touchpad this morning. My local store made a list last night and told people this morning when they went on sale if you weren't on the list you couldn't buy one. Called the corporate office and the manager said they had computer problems and couldn't pu them in their inventory. Way to go Best Buy. Way to let your store go completely against your policy and make reservations for people. Its very unfair to the people that were following your posted policy on your website. You have lost a customer who routinely purchased items from you. I cannot believe with all your hype about not reserving these items and then you let them do it. I am very angry with your whole corporation and will never buy another thing in your store or online. I will be encouraging others to do as well. Afterall, your promise to your consumers was not honored!! Unbelievable!!!!!!!

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  36. Looks like Best Buy consistently gives poor customer service. A young
    couple in our local Bastrop Texas area
    lost everything they owned in a fire
    caused by a careless cigarette smoker( Big Tobacco companies are next. Thank you U.S. Government for continuing to subsidize these murdering monsters.) Best Buy again showed their true colors by not honoring the couples service contracts. We will stand up for ourselves and protect our friends,neighbors and familys. Rome fell as will Best Buy, perhaps not immediately but eventually. I will no longer purchase items at Best Buy.

    Susan Richter Red Rock,Texas

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  37. Last Sunday me and my wife let to bb. We where the 1st in line for the hptouch pad
    We where told sat night that it would be 1st come 1st serve then where right all the employees bought every last one before the store opened at 10am
    I will never buy another thing at bb again
    Thanks for the great work
    Tyler TX

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  38. Went to bb last Sunday 1st 1 inline 7.45am
    We were told on sat night that bb would put there stock of hp touch out and it was 1st come 1st serve
    They were right every employee bought all the stock they had. BB mangers said they sold them all online put on sat night they where pulled of the shelve and would be out on Sunday am
    Way to go BB u just lost another good customer
    And to all the employees at bought all the hp touch try to remember who keeps the doors open the same people u f
    Thanks again

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  39. I went to Best Buy at 3840 Morse Road Columbus OH. I was interested in buying a GPS unit for my car. No one was working in the electronics section. I went to another department and requested assistance. The employee said he would page someone. I continued to wait and wait and no one showed. I was passed by several other employees that walked right back and completely ignored me. I asked another for assistance and she said she only knew TVs. I was so furious about being ignored and neglected as a customer that I stormed out. This entire store is full of incompetent employees that seem to try and avoid contact with customers. I recently spent $1500 there for a LED TV and another $1000 for a digital camera but I'm positive I'll never go there again after this type of service. The managers and all the staff should be fired.

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  40. I bought an invisible shield for my iPhone 4 at Best Buy located on 116th street and east end avenue in New York City. The shield was defective, the cut out spaces on the shield did not align with the spaces on my phone and when I tried to return it the store refused to take it back. They told me once the product is open they can not take it back and to contact the manufacturer. To me this was unacceptable!!!!!!! The product you sold is defective, why should I have to contact the manufacturer? needless to say I walk out of there disappointed and very unhappy. I have been a very loyal customer of there until that point. I went and called the corporate office and explained what happened. They offered me a gift card. I was NOT happy with this offer, I wanted my money back so I can run as far from Best Buy as possible. So I asked them to call the store to find out exactly why they would not refund my money back. When they called the manager from Best Buy I dealt with named Albert Butler told them I "stretched" the product and that is the reason it didn't align properly, therefore he didn't give the money back. That is an out right LIE!!! The invisible shield is not a stretchable product!!!!! how can a hired manager lie like that? I lost all respect for this company, it's not like I was returning a plasma screen TV and asking for $1000 back. The product was $29.99, your manager should have made more of an effort to please a loyal customer who bought a defective product. My brothers, sisters, uncles, aunts and many friends will all hear about this and think twice before purchasing anything from Best Buy.

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  41. I pre-ordered Madden 2012. I recieved confirmation of the date and time it would be available. then recieved emails stating it was ready for pick up. when i got to the store it not available and they had no answeres for me but sorry. then after 15 minutes of waiting for the manager that never appeared I got the names of the employees that werent helping me and I decided to take it up with corporate.

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  42. 7601 Penn Avenue South
    Richfield, MN 55423


    South Richfield is not accurate.

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  43. I returned a laptop because I needed the money back for a financial emergency. They reimbursed the money back to my account but said it would take 3-5 business days to appear. This is unacceptable, when I payed for the item it didn't take 3-5 business days to disappear. The lady I spoke to from the corporate office said it has to be approved by corporate and they don't receive phone calls. It was my understanding I was speaking with corporate, so I guess I was lied to. Apparently it is acceptable to lie to their customers and then not do anything about it.

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  44. to whome it may concern. i recently purchased all new kitchen from best buy. it took a month to get my products. then they showed up damaged. the delivery company left boxes from another delivery in front of my home. then spent two days arguing with cusomer service to have my refrigerator replaced. took a week. then they showed up with the wrong fridge. took another week to get the corect one. was promised gift cards from the corporat office and delivery company. have recived one still waiting on the other. my overall expeceance with this company was stressful and extremly agrivating. would not recomend doing any kind of buisness with this fly by nite clown town operation ever again. truly disapointed that customer service is dead in the world. this is the problem with our socity and why it is in a downward spiral. time to bail out on corprate america. the only thing you can expect from them is slamed and locked doors. count on your friends and family.good luck.

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  45. I sure wish I had read all of these comments before giving our son the money to buy a new laptop. He went to Best Buy in St. Cloud. They talked him into an Asus, said it was one of the best new computers. Then he decided to purchase it. He made 3 trips back to the store before it was ready. They kept saying it would be ready each time. Then one week after he had it, the screen went HAYWIRE. He took it in and they said he misused it and should have purchased the extra warranty package! They said he squeezed the screen too hard. What a crock of ...!!! I figured they were just treating him badly because they are a bunch of geeks and probably didn't like a muscled football player. He was polite and just asked what they could do. They were very rude to him, as well as to me on the phone. They wouldn't even get a manager. Then they told me on the phone that the manager was there and witnessed him bringing it back. What liars!!! I will NEVER purchase so much as a battery from Best Buy. I took my 87 year old mother in prior to this experience to buy a computer. They had me and her so confused about all the EXTRA warranties that we walked out with nothing. I bought a computer from them last year in Des Moines. Thank God I haven't had any trouble with it...as I can see how they back things up. We priced new TV's about a month ago in the Best Buy in West Des Moines, then walked across the street to Costco and saved $100 on only one of the TV's. I'm just glad I didn't buy from them. I'm still going to complain to the corporate office, probably to no avail. I've told all the teachers I work with to NOT make another purchase there. I'll continue telling others. I hope they end up in bankruptcy some day...I'll be cheering it on. Signed, Cindy Rupe

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  46. I wish that this review was different then the rest. I am sure that it is more individuals in the company rather then the company its self. That being said, I signed up with a mobile plan that we found out the next day that the service didnt work very good where we live. So we returned the phones, weeks later we received a bill from AT&T saying we didnt return the phones and so we had to pay for them.
    AT&T wont budge and worst of all Best Buy has no record of the return so they wont do anything about it. What it come down to is that Best Buy Stole the phones and has not helped to fix the problem which will lead to me having to pay over $2000. This is really unexceptionable. I would suggest that if you sign up for cell phone services do it anywhere else, because Best Buy will lead to you paying more then you could ever imagine. This all happened in the Orem, Utah Store

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  47. to Anonymous who bought phones and phone service. Turn it into FCC or whoever it is with the Federal Government. You'll get action from that real fast.

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  48. I have a complex entertainment system that required the use of Magnolia Home Theater. To put it lightly, I had to label EVERY wire and re-install the system thru the built-in myself. Since then, I have had to request service on my universal remote a few times if I change a component or something. And there is always a problem with this as well ranging for the complete loss of information for the remote from the Magnolia Installation team, to not bringing the proper equipment on the call.
    Today I called store 551
    12301 W Sunrise Blvd Flamingo Shopping Center Plantation, FL 33323 Phone: 954-423-1999
    I changed my cable service provider and need the red eye to read so I need the remote to be re configured :(
    First I sat on hold for about 5 minutes for someone to transfer me to Magnolia. Then waited another 10 minutes for the kid who answered the phone had to ask his manager a question. So I waited again.
    He came back on the phone and said they cannot take credit cards over the phone (which has never been a problem before).
    I requested the manager to get on the phone to find out my options. His name was James, and he said that I have to go to a store and pay. I indicated that it was an inconvenience and that I would like another option. He proceeded to tell me it was not an inconvenience and that is how it is handled. My response, was... you are telling me the customer that it is not an inconvenience to go to a store, his response was no. Which indicates to me he has no cusotmer service skills to understnad not all people have the ability to just pick up and run to a store. His other option was to go online. When I inquired how, he said just look for the option for what you want, and pay online. My response... What is the service called that I am requesting. He did not have an answer and told me to go to a store near me.
    I requested his managers name, who is Arthur, and his managers name Nick. Then I requested the territory manager who is you.
    I requested a number to contact somone do to his lack of respect and sarcasm, and his answer was 1-800-bestbuy.and told me to have a good day.
    Irate at this point, not knowing what to do, not even 4 minutes later, James was calling me back telling me he could process my request.
    Apparenly the kid needs some leadership assistance in handling customer requests.
    The gentlemen, Camilo, was very helpful, and indicated that there are no online options for me to pay or schedule as James had suggested.
    Altough Camilo was helpful, just to schedule the appointment and take the payment took 29 minutes.... TOOOO LONG!
    It is no mystery that Magnolia is suffering and lack of customer service is not going to help boost sales. With companies like HHGregg and others coming out strong, there is a lot on the table. And the next time I have to chose a vendor, I can say that it will not be easy for me to trust best buy to complete the process without a headache eveytime I call.

    FOLLOW UP to the above...appointment was scheduled for today
    INCOMPENTENT is the only word I can come up with for the service team at the Plantation location.
    Not only did I waste an great deal of the morning of September 16, today is the 22nd my 'scheduled' appointment. I gave them the model number,told them it was a universal remote, told them what I always pay is $99.00 and told them to make sure they bring the correct adaptor, and they send a guy that does not program the specific remote and he tries to tell me I have to pay over $200 for a service that has NEVER EVER cost me more than $99.00
    Can someone please get back to me,this is not a complicated call, its about customer service and bad press.

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    1. You were requesting a remote control programming, if you had not had an original service they require that you had a service with gs. One you get pass that headache, you will be paying anywhere between 99.99-149.99 for this service and I say between because you never know when services go on sale and how much it is going to be. You can go into the store, if that is not easy for you, then I would suggest contacting gs because of the fact that they can create the order and work order for you on the phone and you would need to be transferred to a different department so they can take you payment that is required upfront for a technician to come out to you home. Just so you know I am a free agent just someone that knows about the crap best buy put customer's through I am not here on behalf of the company just know the answers to your questions and they to answer them to the best of my know how.

      Delete
  49. I took my laptop in for a cracked display under accidental warranty repair.
    On September 23, I received a call from Best Buy Geek Squad repair center. 502-955-3800 at 7:12 p.m. She informed me that my hard drive was bad, they removed it, replaced it with a blank hard drive and had shipped me laptop back to the store. Would I be interested in them retrieving my information from my old hard drive to the fee of $59.99? I replied my hard drive was not defective, send it back to me. She said, "sorry but it belonged to the manufacturer and they couldn't do that."I asked, what is on the hard drive on the repaired laptop, she said it was blank. I asked was Windows even loaded she replied no. I said put my old hard drive back into the laptop and return it, she said they would not do that. I asked what it would cost to retrieve the information, and was told they had no idea, it would cost $59.99 to determine that by what shape the hard drive was in. I explained they did not have my permission to remove my hard drive, she said I signed a paper giving them permission to check it and replace if necessary. I told her I DID NOT!
    After a very heated exchange on my part, I asked to speak to a manger. I was told they were obligated by the manufacturer to remove a defective hard drive and replace it. I explained they were obligated to replace it with my information. I told them I wanted the serial number off of the defective hard drive and I wanted to know what the diagnostics said. I was informed they probably could not give me the serial number and the diagnostics had not been run, they only did a pass/fail test. The $59.99 would let them know.
    I realized all of my personal information, pictures of my children and my recent grandchild’s birth, along with documentation and online course studies were on there and felt forced into paying the $59.99. They will call me back in 7-10 days to rape my checking account again.
    Today, September 23, I contacted the best Buy store to confirm my laptop was in and they said yes. I asked them if it was ready to go and they said yes. I asked if Windows was loaded and what version, I was told No. I would have to bring recovery disk in and they would do it for a fee of anywhere between $7 & $40 to reload it. I replied I don't think I have any disk; it seems no one wants to supply them anymore. I was informed I would have to request them from Dell.
    I informed him, I would be in tomorrow to pick up my laptop, I expected to be met by a store manager and hey better have copies of every piece of paper I signed.
    I will be researching information about small claims court and contacting a lawyer. Best Buy I will make sure this story get's to every blog, website, newspaper, Facebook, Twitter and any other social media so that you will no longer be able to take advantage of a paying customer who put their trust in you to stand behind an agreement.
    When I paid for that laptop, I also paid for that hard drive. You removed it without my permission, replaced it with a blank one and now you are holding my personal property for ransom. The ransom is to be determined in 7-10 days. Stealing personal property and information isn’t legal the last time I checked.

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  50. I had a horrible experience withthe Best Buy in Longview Texas a few weeks back. I called to get a quote faxed on a laptop I wished to purchase so I could give to treasurer of my company in order to get the money to purchase. The young man I was speaking to was nice but when he asked a woman (I'm assuming a manager) she was so rude it was pathetic. She basically was yelling and saying she couldn't do that because I could change the figures. I asked him to put the screaming lady on the phone. I explained to her that I was just asking for something that showed the price (not a receipt prior to sale). She was still rude and cocky. I called a little later that day to see if I could bring a company check and was on hold for 46 minutes. I finally called a different department. I purchased the laptop anyway (against my better judgement). I started having trouble with computer and called this morning and was on hold for over 20 minutes and never had anyone answer. Now I've been on hold with Corporate Office for about as long. If they don't answer soon I'm just going to file a complaint with the Better Business Bureau and will let everyone I know that Best Buy sucks.

    ReplyDelete
  51. I just purchased my second iPad 2 from BB a few days back. I few days later I received an ad from Micro Center for $449.00! BB claims they price match, but they don't! Even after after I called to verify they would over the phone, when I arrived at the store they informed about some BS contract they have with Apple that they don't price match... Funny when you call Apple they know nothing of this contract! I love Apple and have several of their products, I however will never buy an Apple product from BB. I hope they enjoy my extra $50!

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  52. My name is Brandon Wilson, I am 28 and a college graduate. I have yet to find a job and need one. I thought that I would of had a job by now and that I wanted to spend my first paycheck and get me something nice. I found the item I want. I want the black 64GB Wifi iPad 2, but they are out of my current price range and I would give up vital, let me stress that, VITAL parts of my anatomy to own one. I have been using my mother's laptop now for over a year now and she wants it back, but if I give it back to her, I'll be left without a computer!! I am hoping and praying that someone would show some sign of charity and get me that iPad 2 that I want. I have sacrificed so much and ask for nothing in return.

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  53. I called Best Buy on 86th Street and Lex. Ny, Ny store number 835 and a Manager pick up by the name of Melvin. I ask what was the cheapest model desktop pc he had with pci slots he told selected me one price at 349 from HP. I bought the computer took it to my office I wasn't surprise no pci slots. I had to return it I need those pci slots to run my hardware for my work. So then I purchase a computer from there web site. It came in 3 shipments all that where past 5 PM and there website said they delivery will be from 9-5PM more like 7 to 9PM because every package came late. I called UPS about this and they said that's how they deliver from 8:30 to 9 PM. And they have nothing to do with the information on the BBY website. Oh yeah I forgot to tell you I sent one of my co-workers to the store to discuss my situation with the sells person how I needed PCI slots and none of the sales people knew what I was talking about. They tried to help me reading off the price card but none of that information was available there. So I suggest that we open the display case to find out. But they told me they couldn't do that. I guess best but just makes it hard for customers. I now by all my equipment from staples right 87th Street and Lex. Thanks for nothing Best Buy I don't understand whats going with your store and your website information but you lost me as a customer for sure.

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  54. To Whom it May Concern:

    I purchased a 42" television from best buy in Downey,CA (November of 2008). To make sure this television was installed correctly I paid to have Geek Squad professionally install my television. Unfortunately, the television completely fell from he wall and was completely destroyed. Luckily no one was physically hurt considering we have a small child in the home. I took all the proper procedures in regards to contacting Best Buy and Geek Squad, but I will tell you it was not an easy task. After numerous calls and multiple visits I was finally able to have Mr. Arce visit my home to evaluate the situation. The disturbing thing is that Mr.Arce gave conflicting information to both myself and the insurance adjuster that the claim was being handled by. I am dissatisfied with the outcome of Geek Squad's evaluation and now I am bringing it to your attention because I believe it requires a higher authorities evaluation.

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  55. best buy is a HORROR SHOW!!! i have been a month without a working refrigerator having been delivered a lemon. it has NEVER worked. i have contacted the store, spent 2 hrs in the store, contacted 888 best buy a minimum of 20 times averaging 1 hrs wait each time, contacted the geek squad many of those times, spent 18 hrs awaiting the geek squad over 5 different visits only to find out they didn't load the part on the truck, 2 no shows, installation of a faulty part. i awaited delivery of a replacement refrig to be told 15 minutes before the delivery time the refrig had not been loaded on the truck!! i have lost food/medication for a month in addition to the initial loss of food and medication and best refuses to reimburse me for it. i only received a call from someone to "help" 2 weeks or so after delivery after having FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. most of what i have mentioned has occurred AFTER this "help" call 2 plus weeks after delivery of the refrig!!! as you can see there is NO SERVICE AT ALL from best buy!! IT IS NO LESS THAN A HORROR STORY AND RIP OFF!!!! ...and they want us all to buy service contacts from them????????

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  56. For a Technology company they cannot update their website which has been advertising HTC Flyer for $99. "We are ware of the mistake" was the answer! Its been over 12 hrs!! 10/6/2011 - 11:04 EST

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  57. I when to best buy in Nashua, NH 03062 220 Daniel Webster Highway. All I want was to buy a notebook for my sister but soon find out I have to wait over 30 Minute, very rude manager and disappointing outcome. Once I got help on the notebook after waiting over 30 minute the employee told me they have none left, the best part to the story is I ask for the store manager. The manager was very rude keep on arguing with me even though all I ask was for a reason why he did not put any out of stock sign since there no more product so that the next customer wont' have to go through the same problem they give me. The manager keep on avoiding my question but not just that he start yelling and give me a big attitude like someone one stole his money. First of all he did not value his customer second he did not handle the situation properly third I thought he was going to hit me. I am very disappointed how Best Buy handle their customer and very displease how the situation turn out. I been a Best buy customer for over 10 years and each year Best Buy keep on getting worse. So farewell Best Buy you just lose a very important customer not just that I'm sure there are more customer like me that have the same problem that you guy don't even care about.

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  58. Did you say you weren't getting the warrentee because right after that there none in stock.

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  59. Kristin from kansasOctober 19, 2011 at 12:55 PM

    i just want to comment that this company is a horrible place to shop and customer service is also horrible. I was charged 21 dollars for a downloadable game onto my computer. It would not download. I called their 1888 niumber. trouble shooted it. nothing. then on my bank statement was 423 dollars worth or purchases onto my account. there was several 39.99 and 59.98 purchases as well as 2.00 purchase. I called and everytime i got transfered to someone else. I spent 2 hours on the phone. only to discover there is no record of purchase. I asked to have al 423 dollars refunded and i got transferred to some lady who took my info and saif i would get called back in 3 days!!!!!! 3 days. I called my bank and told them to cancell my purchases with best buy and filed fraud. My bank account is frozen and I am upset because nobody will talk to me more than 5 minutes. nobody acts concerned.
    I just want everyone to be aware of best buy pc app. dont use it

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  60. I just left a comment, but as I read all comments have to be approved by the blog author, what is that all about, well I will wait to see if mine appears if not I will keep writing them until I see it.

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  61. I am in Omaha. Got to say that not all Best Buy stores are equal and are only as good as the people running them. That said I would not go into or purchase another item from the store located at Village Point. The manager there is very rude and lied to me about a recent purchase I needed to return. I called another store and they were very helpful and took care of the return for me. The store that was helpful is the Millard store on 122nd and L st. Stefanie was the lady that helped me. She gets A+ in my books.
    Bill Kauffman

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  62. I purchased a TV on a 3 year interest free payment plan back in 2008. I messed up and missed a payment or two, and they added on back charges for interest and began charging 29.99% interest per month. Shame on me I messed up. Now fast forward 3 years and they have added on an additional $1200 in deferred interest charges and when I call customer service line, I receive absolutely no help. They all say it was deferred interest and they have not been charging interest. When I asked for a copy of the statements they said that would be an additional $5 per statement. I tried to escalate to a supervisor and they would not allow me. All I could get was a first name and address that I could send a letter to. When I tried the customer service line to get a number to corporate, they also would not provide a number and only offered to transfer me back to HSBC again. I have never witnessed a company that is so unconcerned about their customers. I will NEVER shop at or recommend a Best Buy again and will look for every avenue to vocalize my story possible.

    Extremely Unhappy Customer,
    Shaun A.

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  63. Best Buys in Sandy Utah does not stand by thier products. Nor do they honor thier service protection Waranties. My son bought a 40 inch Samsung LCD T.V.with all of his H.S graduation money. I purchased a Service protection Waranty for $80. After about 60 days or so one of the pixils when out on the T.V. Also there was a dent in the frame that may have been there when we got it but we did not notice it till later. We made an appt with the Geek Squad ( named that for a reason, they truely are Geeks) and they came out and refused to fix the T.V.!!!! They examined it and they took notes but they refused to fix the T.V. We then when in to Best Buys to complain and they were very rude to us. They offered to give us a very large pamplete of thier exclusions of what they don't cover. It must be at least 3 pixils out before they repair it and most things on a T.V are not covered. There were more "exclusions" then there were things covered!!! This is something they should give you when you buy thier completely useless service protection plan. Not after something goes wrong. If there are pages and pages of exclutions then they need to give you that when you buy the Warranty. I suppose that is because no one in thier right mind would ever buy thier service protections plans if they knew but they just hide that information from you. Fortunatly Samsung was more then happy to make the repair for us. We are still having a problem though getting out money back for the Warranty. They want to pro-rate out money back!! How rude is that. And to add insult to injury one stupid asst. Manager actually called the cops on my son to have him removed from the store and asked me to leave also. How freaking rude is that? We will never ever shop at Best Buy again.

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  64. Best Buys in Sandy Utah does not stand by thier products. Nor do they honor thier service protection Waranties. My son bought a 40 inch Samsung LCD T.V.with all of his H.S graduation money. I purchased a Service protection Waranty for $80. After about 60 days or so one of the pixils when out on the T.V. Also there was a dent in the frame that may have been there when we got it but we did not notice it till later. We made an appt with the Geek Squad ( named that for a reason, they truely are Geeks) and they came out and refused to fix the T.V.!!!! They examined it and they took notes but they refused to fix the T.V. We then when in to Best Buys to complain and they were very rude to us. They offered to give us a very large pamplete of thier exclusions of what they don't cover. It must be at least 3 pixils out before they repair it and most things on a T.V are not covered. There were more "exclusions" then there were things covered!!! This is something they should give you when you buy thier completely useless service protection plan. Not after something goes wrong. If there are pages and pages of exclutions then they need to give you that when you buy the Warranty. I suppose that is because no one in thier right mind would ever buy thier service protections plans if they knew but they just hide that information from you. Fortunatly Samsung was more then happy to make the repair for us. We are still having a problem though getting out money back for the Warranty. They want to pro-rate out money back!! How rude is that. And to add insult to injury one stupid asst. Manager actually called the cops on my son to have him removed from the store and asked me to leave also. How freaking rude is that? We will never ever shop at Best Buy again.

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  65. In the past, I have purchased many items from Best Buy; for personal use and for my business. However, when equipment I purchased (in which was under warranty) needed technical repair and service did I reveal the ignorance behind Best Buys operations. I encountered less than mediocre interactions, the employees and representatives were rude and incompetent. I experienced countless hang ups, multiple transfers from Mexico to Minnesota all the while receiving no assistance. I will NEVER shop or make another purchase at Best buy again and recommend no one else do business there either. You soon will learn if you have a complaint they will treat you with no respect and decency. The staff is the worst including the people at the stores, on the phones, managers, and even corporate do not care enough to make it right; they just spin you in circles and pass you around; all you can do is wait and then you will be disconnected. They have no customer service and I am still waiting days later!!! Even if they would assist me in my problem (in which they have not) the fact is Best Buys equipment is faulty.

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  66. November 3, 2011
    Dear Best Buy Officials:
    I am writing to you because I am very dissatisfied about your statement of a lemon computer. I brought a Gateway computer from the Peoria, Illinois Best Buy store with the extra extended warranty of three years back in 2009. Since then, I have had the GEEK Squad out about three different times for the same problem with the computer. The problem is that it would run for a short time and shut off by itself completely. Not to windows just plainly shut down. Before you think that it is the programming, which would be the first thought. It would shut down even after you were not on any programs. I check the power saver to have it not shut down when idle after a few hours of non-use, but that didn’t help. After the GEEK Squad did what they did at my house, they suggested that we take it back to the store and have the technician look at it. The first time, they sent it away to Gateway and they replaced two Mother Boards in it and sent it back fixed. About a year later the computer started doing the same thing, again I went through the same process, and again they came back with the same response of being fixed. About six months later, and for the third time of doing the same process, the store had it for almost two weeks working on different programs of anti-virus and cleaning the disk etc. etc. and called that it was fixed. Then they stated that if it happens again that it would be considered a “lemon” and probably get a new computer. It happen again about 3 to 4 months later. I loaded up the computer and they said that they would have to send it off to Gateway for them to check it out and probably since it was the fourth time they would consider it junk and we would get a new computer. Needless to say I just received a call from Best Buy and they said my computer was fixed and to come pick it up. I stated on the phone that I was dissatisfied because of the previous statements made to me and to my wife. My question is where is the justice in what your company is saying about if the computer doesn’t work right after three times that it would be considered a lemon and you would get another computer? I don’t understand.
    I will probably pick up the computer today or tomorrow, very dissatisfied because with the limited knowledge that I have in the Electronic field, I can’t help believing that it is fixed when I have been through this before. When the computer goes down, it takes about a week or two weeks before I see it again. We live about 45 miles away from the store and it wastes a day to take the computer over and bring it back only to take it back again a few months later. It makes one wonder what is the use to go to a store that says it “stands behind what they put in print” only to find out that they really don’t mean it. I hope that I don’t have to bring the computer back again for the same reason but I really don’t have too much faith in it at this time.
    Dissatisfied Customer,

    Gareth Beams, GaryBeams2@hotmail.com

    ReplyDelete
  67. Well, it seems that there are mostly complaints on this comment page. I have had my own share of unpleasant experiences and dis-satisfactions with BestBuy... not with what they sell, but with the way they go about selling it, and treatment of customers.

    However, today is another story...

    I want to compliment a fellow named Edon, who is a manager at BestBuy on Youree Drive in Shreveport, Louisiana. This guy knows what customer service is all about.

    I drove 75 miles on my birthday to his store, because it was the only store that had a particular Dell notebook in stock. (They said they had only one)

    When I got to the store, they brought it out in the box, but instead of paying the advertised price, the sales person told me that the "Geek Squad" had done this and that to it, and there was going to be an additional $99 charge.

    I was really unhappy about this, and the sales person (not much more than a snot-nosed kid) told me there was nothing he could do about it. I went and talked to the head Geek, and he couldn't have cared less. Well, I uttered a few select expletives, and I left the store.

    As I was heading back on the 75 mile trip home, I decided to try and call the store manager and tell that person of my aggravating experience. That's when I got Edon on the phone.

    At once, he was most empathetic and apologetic. He understood my frustration at being asked to pay an additional $99 just because some $8 an hour Geek Squader had decided to open a sealed unit and make recovery disks.

    Edon asked me to turn around and come back, which I did, and he waived that rediculous $99 Geek Squad charge, and I was a happy camper on the long drive home with my new Dell i7.

    Thank you, Edon!

    James in East Texas

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  68. Hopefully these comments do not fall on deaf ears.

    BEST BUY HAS THE WORST CUSTOMER SERVICE

    The Best Buy at Cerritos, CA is by far the worst in both Customer Service and product knowledge.

    I received a best Buy gift card for my birthday and went ahead and used it to purchase products. Well, after purchasing the wrong universal laptop charger, in which the Best Buy associate recommended for my laptop, I went ahead and returned the product to get re-credited. Here's what happened.

    NOVEMBER 1: Went for a return. Waited for 40 minutes at the return cashier, just to find out that not only was the system down, but they're not sure if it was credited to my card.So I requested for the transaction document and receipt.

    NOVEMBER 4: Found out it wasn't credited. They told me to either call corporate or come back tomorrow to get it fixed. I asked the associate to give me the corporate number. She (Susan) gave me the number which later on found out was the number to their call center for gift cards.

    This will be my fourth time going back to Best Buy in Cerritos and hopefully get my credit back! It's really upsetting and frustrating to have a known retail store in a presitigious city with THE WORST customer service and product knowledge.

    Even writing this on a comment page, I will formally wirte a letter to corporate and hopefully fix/assess/change this best buy location.

    Cordially,
    CJ Catchillar

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  69. I can’t believe your stores are still in operation. I just got back from the Tukwila, WA store trying to order a 4S after having been told by the person who answers phone calls (Gerald) that they are once again taking pre-orders. Of course the person (Julie) at the mobile desk tells me that have not been taking pre-orders for a week now. I went out of my way to get to the store (based upon mis-information from one of their own employees) with the plans to order a phone that they do not have. And the person at the mobile desk just blankly stares at me when I tell him how frustrating this is. And why do they even advertise that they carry these Apple products? I have called or stopped in to this store (Tukwila) over a dozen times in the last couple of months trying to purchase an Iphone or Ipad. Nothing. I was given a $500 gift card from a company that provides continuing education for healthcare professionals. They say I can pick up an Ipad at Best Buy. But I can't because they never seem to have them when I contact them! They say in their weekly advertisements that they carry these products but I can't find them in the stores! I will let everyone know from the companies that hand out the gift cards for Best Buy, to the Better Business Bureau, to all the people I work with at the hospital up the street... don't shop at Best Buy!
    Charles

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  70. I love Best Buy! You have smart ideas.

    But some of your employees need to learn proper customer service.

    I would not waste your time with the many times I've encountered bad service at your stores (many of them are already posted here)

    However, I did meet one Best Buy employee today who is worth a raise, promotion, and in a position to train your employees.

    *This employee did not pretend to know more than what they know

    **This employee shared so much info that pertains to my industry (of interest) that I ended up considering to buy more than I intended.

    ***This employee was very passionate about his job and about defending the honor of Best Buy

    Note: Considering that even today's rich are wiser with the value of their purchases due to today's economy, and that there are rumors of Best Buy getting beat by online giants like Amazon.com and Craigslist...

    ...employees like Aaron (music instruments dept. at Best Buy, West Covina, CA) are just the type of people you need in the frontlines to succeed.

    I became interested in buying from Best Buy again because of employees like Aaron (West Covina).

    I will most likely be buying frequently at the West Covina store just to check to see if you have promoted this young man or at least given him a raise.

    I trust you will make a wise decision :)

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  71. Ms. Smith,
    I am writing you today to inform you that because of your company’s inflexibility on your return policy I will no longer be shopping in your store and will encourage others to do the same. My husband and I purchased a new computer and then purchased a device for $30 that would allow us to easily transfer what was on our old computer to our new computer. I worked on setting up the new computer and once I had all that figured out we decided to attempt the transfer using this new device and Windows 7. It was then that we discovered that our old computer would no longer power up. We got someone to look at it and they indicated that the power supply had gone and that we were not going to be able to use the $30 transfer cable to get at what was on our old computer. We were told we would need to buy an External Drive Enclosure instead.

    My husband took the transfer cable in its sealed original packaging with the receipt back to the store to exchange it for the External Drive Enclosure which was actually more money. He was told by your rude sales person that it had been more than 30 days and he just needed to eat it. He eventually made his way to a manager who agreed to an exchange but was then unable to override the computer in order to get it to process. So my husband was sent from your store without the new device that we need to get our data off our old computer but instead with the transfer cable that we can’t use. You tell me want sense that makes.

    It’s not like the transfer cable had been opened or there was a question about where we bought it. It’s not old technology that couldn’t be put back on the shelf for sale and we were going to purchase another item that would have had us giving Best Buy an addition $20 plus dollars. As far as I’m concerned you couldn’t have provided worse customer service if you tried.

    In today’s trying times with folks watching their money it would seem to me that a company would be smarter than that. So with Christmas around the corner, you can rest assured that Best Buy will not get my business and I will be certain to tell everyone I know and they know that Best Buy has terrible customer service and a horrible return policy.

    Sincerely,
    Kelly Kellett

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  72. Do Not use Best Buy for any purchases. They took my money for a telesales purchase and have not delivered the merchandise yet (6 weeks later) saying it is unavailble. They refuse to credit back the money to my credit card while I wait in limbo for delivery. I am currently pursuing resolution through consumer Affairs and BBB.

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  73. WHY DOES BEST BUY AND EVERYONE ELSE HAVE TO BUTT INTO AMERICAN HOLIDAYS. ALL IT IS----IS CORPORATE GREED. THANKSGIVING NIGHT MIDNIGHT THEY'LL BE OPEN. WHY DON'T THEY JUST START THE STUPID THING ON THE DAY BEFORE THANKSGIVING . WHAT DIFFERENCE DOES IT MAKE WHAT DAY YOU START ON. WE HAVE BECOME A VERY SAD SOCIETY IN CHOOSING WHAT OUR PRIORITIES ARE. BEST BUY OVER FAMILY----IT'S DISGUSTING

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  74. I agree with the above post. This nation and big corp. have became the greediest slimeballs there is. Believe it or not, Thanksgiving is a time for families NOT the start of the " buying" season! I for one have decided that I will no longer shop ANYWHERE that doesn't respect families and obviously they do not because they would not be opening earlier on a holiday. Not only do the employees now have to give up time to spend with their families, but the shoppers will have to also. I am so sickened by all this greed. Please give me the "good ole days" back when family time meant something and they closed early on Sat and were closed all day on Sundays and holidays! I only go to chick fil et for this reason. We all have to stand together and let everyone know we aren't going to stand for this any longer! Sign me, completely disgusted!

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  75. After reading all these horror stories of BestBuy's terrible customer service and border-line fraud, I'm thinking my problem is relatively small potatos, but I'll tell my story anyway in hopes of maybe helping BestBuy from going out of business and having so many people losing their jobs. I overpaid my credit card by $263.29 because both my wife and I pay bills and I paid it not knowing she had already paid it. No big deal right? When I realized my mistake, I emailed the website customer service. I received a canned response back stating they could "certainly understand my concern..." and I would receive a refund check within 30 days. Eleven weeks go by and no check. I email the website customer service again and receive back the canned response stating my refund request is being processed and allow up to 30 days for delivery. It is only a matter of time before BestBuy goes under if they continue on this trajectory - I just hope I get my refund check before then! They seem to be a case study in how NOT to do business. It makes me wonder how many millions of dollars BestBuy CEOs/CFOs/COOs get for allowing their corporation to run like this???
    J. Hampton, Chief Petty Officer, U.S. Navy (Ret.)

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  76. Hah DLP . . . . .now they can't help with the replacement lamp . . .

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  77. Anyone ever purchase anything through best buy? Don't you just love how when you take your computer in for repairs it comes back more messed up then when you took it in there ... then when you call them because you purchased the warranty which includes the geek squad they tell you that it will cost $150.00 just to have someone come look at it, all this and you haven't even had it for a year yet and not even a week since they "fixed" it. What a scam this store has going on !!! Anyone in their right mind will not buy from this scamming , trash dump of a company, and word of mouth is one of the best advertisers there are and believe me I will let people know even if I have to stand outside their store and warn people as they go in !!

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  78. Awesome service! Just wanted to add I got awesome service from the Corporate guys to resolve and issue with an Oster toaster. Good job!

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  79. Wow! Now I am very uncertain about making any purchases at Best Buy. We have never had any problems with our purchases as of yet and we have purchased several computers, music systems, bose headsets, and I pods. Today we purchased an X-box 360 from the Best Buy at the Mayfair store in Wauwatosa, Wisconsin. We called first to see if it was in stock and talked to Sam. He put it aside for us along with some other items he thought we might need. We picked it up from the customer service counter from Maria. She was most helpful and went over all the extras that Sam had set aside for us to consider. She even told us which items were unnecessary as the system would not be hooked up to a HD tv. Very pleasant experience. I do hope we continue to have pleasant experiences with Best Buy. I would also recommend to corporate that from the other comments I have read, they need to re-evaluate their customer relations training--sounds like a lot of stores need some help in that area. Again, kuddos to Sam & Maria for making our purchase a pleasant experience.

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  80. Kenny @kennyyum75@yahoo.comNovember 23, 2011 at 2:52 PM

    To start this E-mail I bought a 50 inch tv two years ago from Best Buy.Two mouths ago The Tv went out the service man came out said we needed a part fine...He said if the part doesn't come in, in two weeks you can bring it back.Two weeks go by and we ended up taking it back.6 weeks into a new tv and the screen pops the service man came out said they would fix it this was on 11-2-2011.fine.I Called 11-16-2011 2weeks after the fact they said the part wasn't in yet they'll would call me back.Needless to say and many calls later.They tell me to wait till today 11-23-2011 to get a number so I can bring it back to store fine again. Needless to say I am at my boiling point now.So this morning the service man calls and say we have your part gonna come fix your Tv.Now im confused either you have it or you don't.So I called the lady on phone and they have no record of the part coming in.The service man calls me back and say again it your part and they wish to come fix my Tv.OK OK OK come and fix it.Now 30 min.into ripping this Tv apart the other service man arrives with the part they open the box to find the screen shattered, broken,Unable to fix.Now to my thinking the Tv is not fixed it been three weeks I have Warranty so give me a replacement. To another phone call they told me no I have to wait for my part.Which is another two weeks.In closeing I will never shop at Best Buy again.I will make sure that my friends and family and everyone I think of knows the mess Best Buy has created tried of the lies and the deceiving practices that is coming out of Best Buy employees.

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  81. Why does no one respond to the emails for customer service? Have written 3 emails about not being able to access my Rewards Zone account and NO ONE RESPONDS!!!!

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  82. I went to best buy for Black Friday and what a waste of time. I use to like BB but after driving 2.5 hours and waiting in line for 8 hours. I was very disappointed with the product quanity and the staff was a little rude. One rep for them could not tell the truth after the tickets were handed out only 15 of them. The helper said to wait because they had more tvs and just to get in line and wait for the extra tvs to become available. 2 hours later the same girl said sorry but we only have tvs for those with tickets. So I was very pissed off. I went to target which was much better service and I spent nearly 1000.00 dollars and don't plan on doing much with best buy ever again. Pretty bad get 15 tvs for a sale that more than 800 people line up for. oh yeah I was 25 to 30 people from the front door.Good buy best buy.

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  83. I went to best buy for Black Friday and what a waste of time. I use to like BB but after driving 2.5 hours and waiting in line for 8 hours. I was very disappointed with the product quanity and the staff was a little rude. One rep for them could not tell the truth after the tickets were handed out only 15 of them. The helper said to wait because they had more tvs and just to get in line and wait for the extra tvs to become available. 2 hours later the same girl said sorry but we only have tvs for those with tickets. So I was very pissed off. I went to target which was much better service and I spent nearly 1000.00 dollars and don't plan on doing much with best buy ever again. Pretty bad get 15 tvs for a sale that more than 800 people line up for. oh yeah I was 25 to 30 people from the front door.Good buy best buy.

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  84. I went to Best Buy on Thanksgiving night (1200)at the Pentagon location. I was the 5th person in line....After 6 hours in line, we were told by the manager that his staff would go on their system and order the 42 in Sharp Television in the warhouse and it can be delivered to their location and we could pick-up there. My and co-worker and I paid for the televisions, he paid cash and I paid using a Debit card. Saturday morning I receive an email that stated that the order was cancel. Also, recevie a phone call from my co-worker stating his order was also was cancel. We decided to call the Best Buy hotline, customer service first told us that there were no television in the warhouse and that was the reason the order was cancel. I told her the Best Buy verify with the warhouse that the television were available. The customer service rep than stated my credit card was declined but I used a debit card. I than asked to speak to a supervisor. Who informed me that the warhouse were out of stock. She than informed me a go back to the location where I purchased to 42 in Sharp television. I am very disappointed in the whole process.

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  85. My husband found a television he wanted and I ordered it online 2 days before Black Friday. They charged my card, sent emails confirming my order and delivery date, then 3 days later I received another email informing me my order had been cancelled. When I called to find out why, I was told my information with my credit card was not verifiable. I confirmed the information and even called my bank. There is NO reason they wouldn't be able to verify my information. And I was informed Best Buy still had my money tied up. When I called Best Buy back I was disconnected "Due to High Call Volumes," then I call again and was given a recording again due to call volumes to call back in a few hours then disconnected. Mad, I waited a few hours and called back to wait over 20 minutes to speak to someone. I was not given anymore reason as to why they really cancelled my order, and I was given a case number and my complaint was sent to the credit department; which should be in touch within 3 days?! I can not even attempt to purchase a television at another retailer cause Best Buy has my money and I have nothing to show for it. I told Best Buy and will tell all my friends and family to never purchase from Best Buy. I will make my complaint heard anywhere and everywhere I can. Best Buy is anything but. Some say I wouldn't wish (whatever) on my worst enemy...I would wish Best Buy's lousy service and customer service on my enemies. Bad people and bad business seems like a match to me. Good luck remaining in business Best Buy. Sounds like you loose customers better than you can gain or keep them.
    Paula
    (Colorado)

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  86. I called BB customer service to buy a lapttop for my Grandaughter. After speaking with the most incompetant CS agent i have ever seen in my life told me that a child did not need antivirus on a computer.... oh yeahhhh wow... news to me... come to find out when you call best buy you get reps that don't even work for Best Buy. They work from home with noisy kids in the background. The company that represents BB so poorly the lady told me was TeleTech. Wow.... you had a good run BB but i think it's getting over. Circuit City has a little experience at that.

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  87. I just had a very dissapointing visit at your Murrieta Ca store. Jeff, your store manager there was very RUDE!!!! I came in with a price match and he insisted not to price match my item after an employee already okayed my price match. His explanation was that since the price match was in San Diego and I live in Murrieta where he is manager at that store I would have to drive to a Best Buy in San Diego to get my price match. I have spent over thousands of dollars at your stores, to receive such horrible service from a store manager is appauling. A few of his responses were, "I don't care how much money you spent here" "I don't care who shops at my store" "I don't care how much anyone spends here". When I asked for a district number he gave me the number 1-800-Best Buy. He was very short and very rude. He seemed to not want to listen to anything I had to say nor did he ever apologize for the other employee who said she would do my price match. I hope this complaint is not taking lightly and is not over looked and brused under the carpet. I have been a loyal customer to Best Buy and have NEVER received such poor, and disrespectful service.
    Femat Family

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  88. best buy sicks !!! i buy a computer for $800 bucks 2 months later the cd buner dose not work i go back 12 times and they dont fix it wtf .. i waste my time and gas . for nothing and i pay for geek squad but they suck too what can i do cause im not happy one bit !!!! i will never buy from them again cause nobody helps you ...they dont care about us just the money ...its all about the money !!! smh

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  89. They double charged me for an extended warrenty and will not give me my money back. I WILL NEVER BUY FROM BEST BUY AGIAN. THEY ARE THIEFS.

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  90. Normal guy, polite, professional, minding my own business. Getting to the stage of hating Best Buy due to their daily bombardment with emails. Used to be a regular customer but on the verge of going to war and using alternate vendors. Also will be telling the obligatory ten friends and contacts not to use Best Buy. Marketing Department please take note. Also rude lady in a hurry at reception in HQ is not helping your image. The relationship may be saved if Tasha the very nice and helpful customer service agent from BB can stop the madness as she hopes she can.

    Was willing to publish my name but options below do not allow.

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  91. I am in shock as to what just happen to me at Best Buy in Fayetteville, NC on Black Friday. I arrived at Best Buy at 9am Thursday morning along with co-workers, family and friend. Well while in line a couple hours before the doors was due to open we was passed out a sheet which had the rules and some guidelines for the shopping. Well the doors open a little after 12 midnight, we proceeded to purchase our items. I asked since I had my ticket already could I come back and get the items, I was informed no I had to pay for it first then I could return later and pick the items up.Once I got to the register after waiting in that line at electronics for 2 hours I again asked could I return later and pick up the items the cashier also as the previous saleman stated yes once I pay for them they are mine. Well I did return less then 6 hours along with friend, and co-worker, we went to the warehouse where we were instructed to go with our receipts the saleman took my receipt and shortly returned along with the General Manager(John May)who was quite rude, and we were informed that all our TV's had been sold. I could not believe it because we had already paid for the TV's and they was nothing posted or written where you had to immediately pick up the items what if I would have still been in the store. Well he informed me that he could possibily get me the 24in TV but it was nothing he could do about the 42in. well I informed him I had spend almost $2000,00 in Best Buy this morning and I want to return all my merchandise, at that time he stated he would try and get me a another 42in and he took my information and stated he would contact me. My co-worker and friend was told he was not going to work with them because my co-worker said some cuss words and my friend was recording him. Mr. May got upset and went and got the police, why because he was being recorded and he stated he did not want this to end up on the internet, however they was taking our picture that morning without our permission and if Mr. May was not saying or had not done anything wrong what was the issue and why would the police need to be call we were not loud. The gentleman just stated this is some bullsh__ and that Mr. May wa being full of shi_, never no threats nor did we get loud, we were turn to be the bad guys when we did everything that Best Buy required. I was in tears the way we were treated, I asked for Corporate number and Mr. May(General Manager) gave me a wrong number twice and I repeated the number to him and he confirmed the number and it was actually the number to Staples. I went online ande got the number to best Buy I spoke with a supervisor in the mobile department she was shocked that this had happened she asked me twice was I sure I we had receipts that we had paid for the items I assured her we did, she inturn asked me to please allow her to contact the store on the next day since it was Black Friday and everyone is extremely busy.She gave me her name extention number and asked tht I call her back between 10am and 4pm eastern time on 11-26-11. I stayed on the phone for over 2 hours and were never able to get her they kept transferring me to the wrong number and disconnecting me.Well this mornining which is now 11-28-11 I have now contacted coporated and have them involved. They contacted the store here in Fayetteville NC and the General Manager is stating he will refund our money, so we stood in lines for 17hours to have our money refunded. Best Buy really well, I have been told again that the Best Buy here was 100% wrong in resaleing the merchandise that I had already paid for,(I was told Friday by the supervisor Lorelle-in the Mobile dept., and today by Helena Ford in Consumer Relations) okay so now WHAT? What is Best Buy going to do to make it right and to make sure this never happens again, I will post the outcome they stated they will contact me tomorrow 11-29-2011.Please excuse any grammar or misspelled words this is been done under stress.
    Brenda
    Fayetteville, N.C.

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  92. Someone who loves Best BuyNovember 28, 2011 at 10:14 PM

    To all you disgruntled customers. i love best Buy. to the people who think they try to jip their customers for their money. Best Buy does price match. If you think their customer service is bad try reading the terms and conditions of what you signed up for. its not their fault you ignore half the things they say. Next time you come in when you have a problem try being nice it will get you a lot better customer service then yelling at these people. Its not their fault your camera broke. Y'all need to fix your attitudes

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    Replies
    1. You are possibly someone that works for best buy, this is the only reason I can imagine that you are saying this about the customer's that best buy values so much. People getting scammed right in the store, people being told incorrect information and putting off on the call center's that are swamped because the stores tells the customer's to call us because they do not know what they are talking about. The way the price matching works as I hear it, the price that you are trying to match has to be at a store that is within 25 miles of the local best buy store and the store or the call center has to contact the store and verify that the same model and brand is available at a cheaper price so the customer can get that item. Best Buy Sucks and Geek Squad is not any better.

      Delete
  93. I received this email and after trying to reach someone and being on hold for more than 6 hours on 3 different calls, I am getting NO help on this matter. I have been a Best Buy customer for many years, and have spent a lot of money in your store. I purchased this camera for my daughter as a gift, and according to YOUR website, the camera can be shipped to the store for customer pick-up. I am now being told by one of your representatives that has been kind enough to call 2 stores for me, that they have none and are expecting none. Your website states that the item can be shipped to 19 different stores near my zip code and that is is actually available at one of the stores, and this is VERY misleading as it is a lie!! I will be filing a complaint with your corporate office as well as the BBB.

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  94. I Live in MI, called the Best Buy in Superstition Springs AZ to arrange for them to sell my parents a new Sprint phone. I told the sales person that it had to be a phone that did not require the $10 extra data fee. My parents don't use the data service that I already pay for so they did not need the extra $10. Well, even though the web site does not say that the Samsung phone they were sold needs the $10 extra it does and they were sold it despite me telling the sales person not to do this. I sent my parents back to Best Buy to return the phone. I called the store and asked to speak to the manager. 37 Minutes later I go to talk to the manager. Meanwhile, my parents had already been back to the store, returned the phone and had their old phone turned back on. My mother told me she did not know why I had to wait 37 minutes to talk to someone since the store had very few customers and a bunch of sales people standing around. Seems like they hoped I would just go away. So now I have to find another store to get a phone for my parents. I have purchased about 5K worth of electronics from Best Buy in the last few years but no more. I tried calling the corp office number but got put on a death hold. Lots of places sell tv's, laptops, and phones. I don't have to spend my money at Best Buy. I would like for someone at best buy to contact me about this incident.

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  95. My recent experience with Best Buy customer service was extremely disappointing. The situation that prompted me to call was regarding an order I had placed online using my Best Buy card for payment. I received an email stating there was a billing issue on the order I had placed. I proceeded to call the toll free number to get this issue resolved so my order could be processed. Here is where the problems began. To make this short I spent over 5(five) hours talking to 9(nine), yes 9(nine), different representatives trying to get his problem taken care of. The long hold times waiting to speak to a representative, getting no answers to my questions from the representatives, excessive hold times(30 minutes +) while on the phone with the representatives and getting disconnected when the representatives tried to transfer my call to another department, making me call back and start the process all over again made resolving this problem infuriating, only to find out that the problem was caused by Best Buy.

    Apparently, when my order was initially processed my card was pre-authorized for the total amount of the sale. Then, when one of my items shipped, the amount of that item was deducted from the total sale amount and Best Buy tried to reauthorize the remaining amount, which came back declined and a hold was put on my order for the remaining items. The pre-authorization from when I placed my order was never released back to my card.

    This problem I had should have been taken care of the first time I called and within 30 minutes, not over 5(five) hours. I know how long this should have taken because the last representative I spoke with did it in 30 minutes. Her name is Alexis and she should be commended for her efforts because she did in 30 minutes what the other 8(eight) could not do in over 4 and a half hours. Thank you Alexis for doing a great job getting his issue resolved.

    I am not a Best Buy employee but I am customer who had to spend over 5(hours) of my time to get a problem resolved that was caused by Best Buy. Is this Best Buys new policy on customer service, to have the customer spend their time fixing problems caused by Best Buy? If it is then Best Buy will not get any more of my business in the future.

    To ensure this feedback gets read, I am sending a copy by fax, email and standard mail to your corporate office. If you would like to discuss this matter you can find my contact information on my Best Buy account.

    Respectfully,
    Steven Wayland

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  96. To Whom It May Concern:
    It appears as if Bestnuy could give a darn about their customer's. I moved from Southern California where a Bestbuy was in every city to a rural area in Southern Oregon 7 years ago. I had forgotten how bad Bestbuy's customer service was until this past week. A new Bestbuy store happened to open only 25 miles away and so I decided to take advantage of the Black Friday sale online through Bestbuy.com I ordered two Toshiba Thrieve tablets for the Black Friday sale price of $279.99 each. I was told that I could have the tablets picked up at the location I choose on line for store pick up and I received my order confirmation number. I was told that I would receive an email to let me know when my tablets where ready for pick between 11/25-12/3/11 on 11/28/11 I received an email stating that my items were not available for pick up at the location I requested and If I didn't want to cnacel my order I could call the 888 Bestbuy # and speak with customer service and so I can have it either shipped via free standard shipping or pick it up at a different location. After being on hold, disconnect, and transferred multiple times I finally pleaded my case with a representative who was attempting to help me. Because I was on hold so long my cordless phone began beeping indicating that the battery was about to die. I told the Rep. that and she agreed to call me back after she did some research on her private phone after she got off work. What she told me was that all her calls are recorded so she didn't want to tell me that I was basically " out of luck" !!! She said that Bestbuy did not anticipate the overwhelming response of customer ordering this product and they where simply out of them. I questioned that because I was speaking to her on Cyber Monday and the same Toshiba Thrieve tablet was still being sold but now $100.00 more than what I paid and it was available to be shipped directly to your home??? She couldn't answer that question and stated that her and her co-workers have been very frustrated that day because their team support leaders did not have any answers for all the irrated customers. Her advise to me was to call all the Bestbuys in Oregon and see if someone has two tablets in stock that they would be willing to hold and ship for me????? Like I haven't wasted enough of my time. I did take her advise and attempted to call some stores within a four hr. vacinity but no one was willing to help. All the stores just referred me back to the BESTBUY.com store. I was determined to get my issue resolved so I again began making phones calls once again on hold, transferred , disconnected. I finally reached a supervisor by the name of Cory and she assured me that this issue would be resolved within 24 hrs. She even gave me a case number. As od date 11/30/11 5:25pm nearly 24 hrs. after the promised resolve time I still have heard nothing from Bestbuy. That is other than I received another email today stating "Don't let your order get canceled" and now I have 3 days left to respond rather than the original 6 days when I recieved the first email. This is the worst customer service I've ever experienced I now remember why it was not a big lose to me to move to a rural town that didn't have a Bestbuy. I will not give up!!! I will take this to the District Attorney as well as the BBB and file a complaint.

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  97. I came here to make a complaint and call Best Buy's Corporate office for a complaint until I noticed the many negative complaints they already have. This needs to get to an attorney fast and Best Buy needs to be sued! Maybe then they will value the cutomers. I'm appauled and disgusted. I had brought my sister a dryer Friday 11/25 and it was scheduled to be delivered 11/30. My sister took off from her job just to get a phone call from Best Buy the day of delivery (5 days later); stating that the dryer was out of stock and would be delivered sometime next week. She lost wages and still no dryer. I was livid when she called and told me what they stated. I went to Best Buy and got nowhere so I just asked for a refund and went elsewhere. It's sad that consumers are being treated this way. Maybe the word should get out about Best Buy. I hope that they are put out of business or someone sues the h*** out of them!

    To add icing to the cake while I was waiting to get serviced I was watching the door checker check all african american, mexican...nationalities besides caucasion's bags. He had even ststed to 2 caucasion women to go ahed they looked honest. Disgraceful!!

    R/

    Angela B

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  98. I have had horrible customer service from Best Buy after spending over $2,300 with them just this year, I called customer care and after 51 minutes of bull shit, I was told by Tierra on December 1, 2011 to purchase a tech package of $149.99 to have them fix the product I bought from them. My Icon 8" floor standing speakers were damaged upon delivery, and after requesting to speak to Aaron-the supervisor (supposedly), I was hung up on.
    F*** Best Buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  99. My husband bought me a GPS at Best Buy in 2008. It has been a good one till here lately, My husband bought an extened warranty which they tod him it would start after the one year warranty ran out, The extended was for 2 years, so it was not suppose to end till Dec. 22 2011 according to what they told him. When we took it back they said it ran out last year. They said the 2 years stared the day he bought the GPS. They misled my husband. He paid for a 2 year but actually only got a year. I don't think Best Buy has a good policy, So I'm stuck with a Gps that is messing up all the time and Best Buy don't care. I will never buy anything from them again. I am making sure I tell eveybody about there policy and how they misled people. Thank you Kathy Swaringen

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  100. I want to file a complaint on the customer service employees at the toll-free customer service number My wife called in the morning and was told one thing about getting items shipped to store from online wish lists and called back tonight after she had a problem setting up second item to ship site to store. She was told it was not possible for any site to store items even though first sales rep had already helped set one up. My wife called back to try and get a straight story as to what was possible from a manager the representative she was transfered to proceded to be rude to her when asked for a manager and proceded to hang up on my wife. We called back and a sales rep put my wife on hold possibly four or five times and claimed that the manager was refusing to take a phone call to receive a complaint. We are canceling our rewards card with your store and I am personally contacting our friends family and my national service fraternity members to urge them to not do business with your stores based on how we where treated today.

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  101. On July 5,2011, I purchased a Touchsmart all in one computer from Best Buy,including all the frills and do-rail...black tie, geek squad, and (so I thought) the buy back. I was out of town from July 7-Sept 7...as my mother had passed away. When I returned home, and began trying my "new HP Computer" I had nothing but problems....couldnt get online,outdated hardware( ON A 2011 COMPUTER?????)out dated drivers...4 !!! and a wi-fi adapter that doesn't work, not to mention that the anti virus they sold me won't work on my computer. I have logged 13 calls to best Buy customer Service(should be Best Buy Screw you,Shame on you) they show 4...I had to pay geek Squad to come to my home to diagnose my issues...outdated drivers,and hardware, and wi fi adapter...after the $1300+ I spent, It cost me another $150.00, and I had to buy the Wi Fi Adapter to plug into my usb port...still only worked occasionally...( I am now hard wired...cuz screw you customer service..don"t give a crap)..I have had 3 "you will receive a return call in 72 hours" lip service promises regarding my anti virus program. Still no call back. All I wanted was to have them replace my computer with one that didnt have these problems....Fat chance !!!I still don"t have an anti virus, and this has been escalated 4 times....yep, they got my money and I got a "tail end" warranty.Just spoke with some self centered "company man" at corporate headquarters...what a waste of time....they got my money...they dont care...explained all the above...his response????? Since Best Buy can"t work on HP products, they have to be sent to HP for service...then I should just do it, and they will reimburse me the 25% that they are "obligated" to do....and why did I buy the geeksquad/black tie service????so i can be screwed ...without KY ...stupid me. We have spent thousands at your stupid store......shame on me.!!!!I, my family,friends, and any aquaintances i meet in the future...I will warn against Best Buy, and all their services,....you guys are the absolute worst....and I pray that someone takes you all down...As I said my computer is a May 2011 model, and it is now obsolete, and outdated, just like the drivers and hardware....i soooooo wish Circuit City was still in business, and Corporate had to take lessons in REAL customer Service....word of mouth sooooo exceedes any advertizing you could ever do

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  102. What do you mean....after approval....it is what it is...

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  103. Thank you to the lady at Best Buy who came in and threw a fit about her "geek squad/blacktie" warranty...and service...saved me a few hundred dollars...hopoed it all worked out for you...I will never shop at best buy again, not just thanks to you, but these blogs are proof as well....they don"t care

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  104. My boyfriend and I went into the Maple Grove Minnesota Best Buy looking to buy a very expensive 3D television. An employee asked if we needed help and we accepted his advice since they should know everything about their products. That was not the case. We spent roughly $1200 on a 3d television and surround sound system. The employee informed us the television came with 3D glasses, and if we wanted to buy extras they were $40 each. We though that was great since we told him we didn't want to spend $200 on a pair of 3D glasses. He then brought us to the surround sound system included in the deal. He pointed out the wireless speakers and tower speakers. Again, we thought awesome this is a great deal! We bring home the items and find out the television did not come with the glasses. We then found out the glasses will cost us $200. We called Best Buy and they told us "the best we can do is 35% off the glasses" so we accepted this offer. We then open the surround sound system and found it did not have wireless speakers and it did not have tower speakers. We called AGAIN and they said they cannot help us. We then called their customer support center and informed them of the situation. By this time we have been on the phone for about three hours if not more. THEN they have the nerve to tell us we can return the items and cannot give us the surround sound system that we thought we got for an exchange. They wasted our time and our money and the employee blatantly lied to our faces to sell us the product. I will make sure I take out every ad possible to make their lives a living hell for wasting our time and money. The items will be returned and I will never shop their again. Next on my list is to find the corporate headquarters and send them a nice letter stating that they are falsey advertising..which is against the law....and I will do everything in my power to make sure their Maple Grove Best Buy loses a significant amount of customer base. They were rude, unapologetic, and did not know anything about their products. I suggest that Best Buy fix our situation...by the way the employee just called my boyfriend an idiot...... Thanks a lot Best Buy...way to treat your customers right!

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  105. Your Christmas Commercials are HORRIBLE! Not at all in the spirit of Christmas. I feel so sorry for Santa...Fire your Marketing Team!

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  106. I too was scammed. Still waiting with customer service after having been hung up on 7 times and 4 hours of on-hold. I think they just want you to be so fed up that you say to heck with it and forget it. I am going to my local news and hopefully get them exposed. This is ridiculous.

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  107. I stood in line on black friday at the wilkes barre store in PA for a 42" tv ur company had on sale for two hundred dollars and what did i get for my trouble nothing i will never shop at best buy again if you have only so many of something it should be advertised that way as far as im concerened u owe me money for the waste of gas and time and that comes well over two hundred dollars that is false advertisment in my eyes u pissed alot of ppl of so u can stuff ur store up ur a.. sincerly Mark A Spaid at maspaid@msn.com

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  108. This is a letter I emailed to the manager of Best Buy in Puyallup WA.
    His answer is below my email, which tells me they have no desire to take care of their customers. There was no offer to make to take care of my even exchange. I will not be shopping Best Buy anymore!

    Hello,
    I just wanted to tell you about the experience I just had in your store
    about an hour ago. I can assure you this will be the last time I shop
    Best Buy stores.

    I received an Zagg invisible shield for my IPhone 4s as a gift from my
    son. But the problem was it was for a 3G/3GS IPhone and I need the one
    for 4S Iphone. The item cost $20.88. So all I wanted to do was to even
    exchange the 3G one for the one that will fit the 4S. Same price and
    box was stilled sealed, never opened.
    But I did not have the receipt as it was a gift.

    The associate at the phone counter said no problem, gave me the right
    one and directed me to customer service. At the customer service
    counter, the associate looked in her computer and could not find my
    son's name so I was told they could not even exchange the item. It took
    her 10 minutes of looking all the while she is chumping, chewing and
    popping her gum in her open mouth. So very rude! So after being denied
    a minor even exchange, I did tell the associate to get rid of the gum in
    her mouth as it was not business like.

    I understand not having a receipt for a refund, but I was not asking for
    money back, just wanted to even exchange the product for the right model
    at the same price! This is not good customer service. I brought my
    first phone at Best Buy and we are looking to upgrade to another new
    phone but not at Best Buy. You do not seem to want my business. Too
    bad, it's the retirees that have the money to spend, this retiree will
    be sure to pass the word to all my retired friends about your terrible
    customer service. There are too many other retail store that want my
    business.

    Thank you for listening, I felt you should know how a good ex Best Buy
    customer feels.

    And the answer I got from the store Manager: I'm incredible sorry for the poor service you received at my store. If
    you have any desire to come in and speak with me or if you change your
    mind and begin to shop with us again I would be more than happy to
    personally assist you. The only days I am not here are Sunday's and
    Monday's.

    Once again I apologize for the experience you got and I appreciate any
    business you had in the past. Hopefully down the road we can find a way
    to build that bridge back again.

    Thank you

    ReplyDelete
  109. Is your company out of their mind or what? Your Christmas commercials totally ruin the Christmas spirit. Never will I shop at Best Buy again. And after reading all the complaints you have here you would be lucky if you didn't lose all of your customers. I am not the only one who feels this way you should go online a view all the comments about your commercials. Negative, Negative, Negative.

    ReplyDelete
  110. I too was cheated by BB. Last Cyber Monday(11/10. I purchased a sony viao computer package. It was supposed to be $499.00 from 12PM. I was charged the full amount of over $1300.00. I called and was told they would credit my credit card. It was never done. I am in my 70's . I am about to go to Elderly Affairs as it is against the law to scam the elderly. I am also notifying the Atty Gen in Mass.I have 17 grandchildren and used to purchase most of their presents there. I have not purchase any gifts there this Christmas. I emailed and as usual no answer

    ReplyDelete
  111. The Chesterfield, MO store (143) has the most ill-informed, rude, sales-hungry employees on Earth. The store's manager stands supportively behind his staff's lack of product knowledge and is drunk on Best Buy Kool-Aid. Horrible place, but then, aren't they all? Caveat emptor--that's Latin for "shop Amazon".

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  112. i am really upset - i have two gift cards for a total of $45 (not that much) and i went to use them - not able to do so. i called the number on the back and was told the balance on one is $0 and the other they do not recognize, so i am out $45 - WHY??? in my mind, this is theft of MY money. dotti b, san jose

    ReplyDelete
  113. On December 4th 2011, I purchased a laptop off the Best Buy website, choosing their feature; "Buy online, pick up in store". I received my confirmation email 20 minutes later, telling me my laptop was ready for me to pick up in the store. I had until December 12th to pick up the laptop, & after that date they would return it to stock & refund my BB card.

    On December 6th--TWO DAYS after my purchase, I go to BB to pick up my laptop. The girl hands me a laptop that was already OPENED, & taped to the top were the recovery disks! I asked the girl WHO the HELL gave them permission to open MY property, touch MY laptop, & burn MY recovery disks, WITHOUT my permission??!!! She tells me that they (Geek Fraud Squad) sometimes do that. I replied: "You mean they open & tamper with someone else's property without the owners permission or authorization??" She then tells me "Well, they did it for free".
    I knew right then & there that BB tried to pull a scam on me. They either 1) sold my laptop that was waiting for me to pick up to someone else, or 2) Sold me a demo because they sold the one I hadn't picked up yet!! To cover their asses, they then tried to buffalo me into thinking they were doing me a favor by "setting up" my laptop & burning my recovery disks, for free.
    I told the girl to keep their laptop & refund my money, which they did. Did these idiots at BB actually think someone would fall for that scam??? Well, they picked the wrong person to try to scam. NO honest business with do such a thing, but BB is not a honest business. They're customer service is non-existent & they're rude--or they tried to be with me, until they realise they picked the wrong person to try to be rude to.
    I promptly went up the road to their competitor, & found a better laptop for the same price as the one I orginally bought from BB!! Staff at HHGregg was VERY nice, VERY helpful, & could not believe BB tried to pull such a scam.
    I fully intend to contact the Attorney Generals office in PA, & the FTC & let them both know the shady business practice BB is running.

    ReplyDelete
  114. This comment has been removed by a blog administrator.

    ReplyDelete
  115. I watch your commercial with a woman on the roof with Santa. She made fun of Santa and kicked a statue of Santa off of the roof. To me that was in very Bad taste. It is not a good way for your Co.to project its image. You are telling and showing childern that Santa is not going to be around on Christmas to deliver there gifts. Some kids still belive in Santa Claus. No matter what the big business and the Gov. thinks Politically correct is a bunch crap. It is time we go back to what is right and wrong. Not what the rest of the world thinks. God Bless the U S A. I am a vet and proud of this country. LeRoy Bursch

    ReplyDelete
  116. What is wrong with your advertising Department: No one has forgotten the real meaning of Christmas, it's a time of giving, of spending time with family, friends, doing unselfish acts for those who are less fortunate. It's a time for reflection of love, hope, and gratitude, a time to remember the most precious gift of all...the birth of Jesus Christ. But it is also a time for traditions to be carried on and for new traditions to emerge building on those of the old. Adults do know that Santa, the Tooth Fairy and the Easter Bunny are not real. What is upsetting in regards to your commercials is that while most adults can figure out that they only need to scan the internet sites, or God forbid read the paper or even just go to the stores to figure out what are the best deals out there for their shopping, Best Buy has decided that it's ok to destroy the fairy tale for every child out there with their advertisements. Children have so little to believe in anymore. Most don't have the traditional family structure and beliefs that we adults have grown up with. That being the case, why is it necessary to destroy another dream all in the name of advertising? Let the children have their make believe time. Isn't that where dreams come from to begin with? Isn't that where your dreams came from? lets put the sparkle back in the eyes of the children. Let's let them make believe.

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  117. What is with that totally inappropriate series of commercials featuring Santa? The ads are absolutely uncalled for. Why would you create such disrepectful ads about this iconic figure? Tell you one thing: It made me think twice about buying something from your stores. My husband needed some electronic equipment. Thought of you immediately. But midway to your closest location to me, I stopped and drove back home. Ended up purchasing them on-line. Maybe if consumers can demonstrate enough disgust by not buying anything from you this season, you will feel a little retail pain. Maybe you'd get the message. Nothing like seeing the merchandise just sit on the shelves.

    ReplyDelete
  118. Your Christmas ads are tasteless and inappropriate. Needless to say, I won't be shopping at Best Buy anymore. Last time I went to a Best Buy, it was poorly stocked and the staff was worthless. Watching you Christmas ads just reinforces what a poorly run organization Best Buy has become.

    ReplyDelete
  119. Santa friendly,

    I think that everyone should boycott your stores because you are trying to ruin the wonderful image of Santa Claus for the kids that happen to see your p__s poor commercials. You have sunk to a new level of low.

    ReplyDelete
  120. I would never recommend Best Buy to anyone. I agree that everyone should boycott you. You have the worse adverstising I have ever witnessed. Who ever you paid to ruin Santa Claus I hope you and them loose your shirt. You deserve it. I am just so sick of the way you are trying to destroy Santa Claus for the sake of a sale.

    ReplyDelete
  121. Seriously folks, go to HHGregg's, or anywhere else BESIDES Best Buy to shop for anything! Not until people literally boycott BB & stop shopping there altogether, will corporate stand up & take notice! WHY would corporate do anything about their shady sales tactics & terrible customer service, when they're still making money??? They have NO incentive or reason to change anything about their stores, because people are still shopping there! As long as the company is making a profit, BB will not do a damn thing about their stores, their rude employee's, their customer service, & their scams.

    ReplyDelete
  122. Your Christmas ads are tasteless and inappropriate. Needless to say, I won't be shopping at Best Buy anymore. Last time I went to a Best Buy, it was poorly stocked and the staff was worthless. Watching you Christmas ads just reinforces what a poorly run organization Best Buy has become.
    I fully agree that your stores should be boycotted. After watching your commercial I feel dirty. I know I won't be buying anything from your store any more. Just Rude and Crude... Debra O.

    ReplyDelete
  123. I ordered an LCD TV online on November 23rd for a great price. Within 2 days I received an email that it was on back order. I have been calling and calling about the status and each time I am told a different story, each one being a total lie. What they did was oversold the item knowing that they can't fulfill all of these orders and are trying to blame it on the manufacturer. I am going to cancel this order, tell everyone I know not to shop there and post all over the internet their unfair, incompetent, and ridiculous business practices.

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  124. WOW! Wonder if anyone from your corporate office reads these comments. I was trying to find a contact to your marketing department. Whoever approved the anti-Santa, and ultimately anti-Christmas ads this season should lose their jobs. I have found the ads to be rude and crude. I can tell you that my Christmas shopping this year never opened your doors as they have in year's past. And, I was happy to hear that others say the same thing. Perhaps next year you will find the real meaning of Christmas and the spirit of it.

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  125. I HATE YOUR CHRISTMAS Ad on televison. I WILL NOT LONGER EVEN GIVE GOING TO YOU STORE A SECOND THOUGHT. I THINK THAT YOUR ADVERSISING IS TASTELESS. FIRE WHO EVER DECIEDED TO GO AHEAD MAKE PRODUCE AND AIR THEM. YOU HAVE NO COUSTMER IN ME

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  126. I find the Best Buy Christmas Commercials to be so offensive, that I refuse to shop there. I am not the only one. Disrespecting Santa is obnoxious,and I know for a fact that I am not the only one who feels this way. Whoever came up with that campaign is a Grinch, and whoever approved it, ought to be fired. Oh, and your sales sucked too. If you agree, please post your thoughts as well. Just sign me, "Defender of the Claus."

    ReplyDelete
  127. RE: Your recent Santa ads

    Dear Best Buys:

    I understand the need to stand out from the crowd and have ads with impact. Citing the benefits of convenient store locations, a broad selection, knowledgeable sale staff and good customer service are all admirable attributes.

    However, you have lost sight of your role in relationship with those who are your customers. We are Moms and Dads attempting to keep our children’s fantasy alive. Your ad which places the Mom in competition with Santa for space in the stocking is disgusting. In another ad, kicking the Santa decoration of the roof is despicable.

    Your lack of respect for an American tradition has re-directed my funds for electronics to Circuit City.

    Merry Christmas



    Santa (at my house)
    AKA Bob Wood

    ReplyDelete
  128. Yea I just have been dealing with the Geek Squad trying to get my Televsion repaired since dec 2th Wished I had did business with someone else the person they sent out didn't even take the back off ordered a part came back replaced it but told me if this doesn;t do it its the bulb and my husband could replace it instead of another 150.00 charge. 15min after my husband turned it on it went out. took 2 more weeks to get him back out and was told they would order that part to find out no we still have to wait. Big businesses gotten love them my favorite quote from lethal weapons movie they F--K you in the drive thru.

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  129. Santa bashing?? Really?

    Your TV commercials bashing Santa have sealed the deal....myself nor my family members will spend a dime at your stores this season.

    Those commercials are the worst and the person that aproved them should be fired or at least sent down a few floors.

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  130. If you hire Kurt Bush for your Nascar Ride
    you will be destroying the Team and your Image
    Almindenger has done a great Job for you
    and is poised to run for a championship
    Again Bush is nothing but a Loser and
    if you put him in your car you can chuck
    The nascar GIG as a conduit to reach customers.
    A loyal customer and fan Of your Nascar team

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  131. We will never shop in your store again and I have talked to many other people who say the same .
    Why would you trash Santa in front of children??? What kind of people do that. Your trashy commercials are on when children are watching .
    who ever did this:
    That was cruel
    You should be fired !!!
    now we know the kind of people you hire.

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  132. My wife and I will never shop at Best Buy again. We find your Holiday commercials with Santa and the Mothers/Wives very tacky, crude and disgusting. Who ever came up with this ad campaign needs to be fired. Do you think that was funny? The commercials air when children are watching. Reading the comments from other "customers", I see that you will be losing a lot of business this year and I am happy with that. So, I will never set foot in another Best Buy.
    David Bable

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  133. We went in to purchase a cell phone and was told by the sales person I had 14 days to return them with no penalty to me. LIES !!! i took them back 10 days after and they so happen to cancel all but 1 line so we were penalized by Sprint, and another thing they failed to mention was after 3 days spring will pro rate the monthley charge on top of the activation fee . SO THANKS BEST BUY !! you cost me over 3 wks of agitation and 218.00 in fee's
    L. Givens

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  134. I stopped purchasing anything from Best Buy a couple of years ago after it took 6 months to get my $3500 TV fixed, that I had insurance on.

    I had other problems with them also. Like taking a gift back and having to pay the restocking fee (on a camera), I had the receipt and it was a gift but it cost me $30 to take it back.

    I won't let my family buy from them andif a friend is going I tell them how rude their staff is. That seems to be a problem everywhere.

    But I'm writing today because I HATE YOUR CHRISTMAS COMMERCIALS!!!!!! Who do you people think you are?

    Just remember what goes around comes around!

    You will be paying for it later, for the commercials , the rude employees, the bad service and all the rooten business your doing with people, who work hard for their money.

    Maybe we'll be laughing at you when somebody kicks your business off a roof!

    R Wyble
    Texas

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  135. This is to Brian Dunn. If your company can't get me the correct lap top after the 4th try,you will be personally getting this screw up corrected. I have your home phone number and we will discussing this soon.

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  136. I placed an order for the Collectors edition of the new Star Wars video game over a month ago. I received an email yesterday saying there was a problem with the order. I then spent two hours on the phone with customer service because the first representative I spoke to canceled the order by mistake. This version of the game was preorder only, now they tell me there is nothing they can do to help me. This was a Christmas present and now a week before Christmas I can't get it anywhere. I will never shop at best buy again.

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  137. I ordered a laptop over the phone to be picked up IN STORE. He assured me that they are in stock and once I submit my order it will be pulled off shelf and will be ready for me to pick up once I recieved an email saying it was ready. I got the email and I went to the store to pick it up. Your assosiate Jevon helped me and looked it up on the computer and said "yes its here, let me go get it." He looked for it and couldn't find it. He looked in another place and it wasn't there. He called another associate to look and it was no where to be found. He asked if he could have a few minutes and I said sure and so he started helping other customers that were in line behind me. Another man "Anthony" came to help me and said they don't have it he can show another computer that was comparable and can get that one instead. I agreed. (2 HOURS of going back and forth and waiting to hear what was going on) he told me that he had to return the one I purchased and re-sell this other laptop to me and that my money would not be back in my account for 48 HOURS!!! First off...I REFUSED to give you any more of my money unless I have the money I already gave you back IN MY POCKET! NOT 48 HOURS LATER. It is a WEEK before Christmas and as my last available day to shop I DO NOT have enough money to buy ANOTHER laptop and finish the rest of my shopping!!! I explained this to the associates and they said that it is my only option. I asked if they could do an even exchange they told me no. I asked if they could do it as an exchange, they said no. They even told me that they couldn't refund me because it was an online order. "Anthony" insulted me by saying "well when people want a cheap laptop you have to expect that they arent here because they go so fast"...I asked to speak to the manager and he said sure. I waited and waited AND waited and no manager came to help me so I asked again if the manager was going to help me and they said shes busy but if you want to wait on the "checkout" line where she was ringing up customers I could....I then left. I then called the corporate # and spent another 2 HOURS on the phone and got NO WHERE. I asked to speak to a manager and "China" came on the phone and I had to explain the situation for the 3rd time. She put me on hold and the regular associate "Stacey" came back on the phone and so I asked her what happened to the manager and she told me that "she had to run out real quick"!!!!! At that point I lost my patience. I am not happy. It is a week before Christmas and I have no BIG GIFT for the one I love!! Because apprantly someone didn't do their job, I AM THE ONE PAYING FOR IT!!! I came through with my end of the bargain by paying you and you have yet to come through with your end! This day turned into 4 hours of aggrevation followed by running around like crazy due to all MY LOST TIME BECAUSE OF THIS! I had only today to finish everything for Christmas and have work for the remaining days after this. It's rediculous that I still have no laptop, YOU PEOPLE STILL HAVE MY MONEY and I have not been offered ANY reasonable solution! Thank you for having an area to submit complaints for I hope spending even MORE of my time writing this I will FINALLY be taken care of!!!

    Julie McCue New York
    iheartumore@gmail.com

    ReplyDelete
  138. Marie Dube (Warren, MI)December 18, 2011 at 10:02 PM

    I purchased a 3DS Nintendo game on Black Friday and a $50 Best Buy gift card came with this purchase. I processed everything online and all went well until Nov. 25th when I saw TWO CHARGES on the invoice sent via email from Best Buy; one for the 3DS and one for the $50 gift card. I called your customer service line and was transferred to 3 different places before I could speak to the right person. She said that it should only take 48 hours to refund the $50 error. Nov. 28th passed. On Dec. 4th I called again and asked why my account was not credited the $50. Your customer service rep, who incidentally is named Patience, entered detailed notes to your accounting department for my owed and late refund. It is Dec. 18th - - I am filing a complaint with the BBB and the Attorney General's Office. Bet I get a phone call from Best Buy now......that's all it takes, huh?!!

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  139. I am the father of a three year old boy and I have to tell him to leave the room or change the chanel every time your "SANTA" comercials come on they are in veru bad taste and because of this you did not recieve any of my "MONEY"this year whoever gave this marketing campain a go should lose there job. I have spent about $500 on electronics and media and none of that money went to bestbuy. Their are alot of others with the same feelings as me, I am sure all the money you lost this holliday season is adding up fast, just my small circle of friends feel just like me

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  140. I find yur ad with Santa really offensive
    I will stop shopimg your store and let all my friends and customers nation wide to do the same
    Shame on you Best Buy

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  141. Best Buy will no longer be patronized by my family after their tackless Chrismtas Advertising campaign. You honestly have to compete with Santa to make a buck? I'd love to know just how much money you're losing this year with such trash. What mortified my four year old was seeing the Santa decoration being kicked off the roof. It amazes me that corporate would approve this.
    Nick T

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  142. GAME OVER BEST BUY!!!!!!!!! YOU LOSE!!!

    YOU WILL NEVER EVER BE ABLE TO COMPETE WITH SANTA OR THE CHRISTMAS SPIRIT.

    ARE YOU OUT OF YOUR MINDS TRYING TO DESTROY THE NAME OF SANTA AND WHAT HE REPRESENTS TO CHILDREN ALL OVER THE WORLD!!!!!

    YOU SHOULD PUBLICLY APOLOGIZE FOR YOUR INSENSITIVE, OUTLANDISH AND DOWN-RIGHT NASTY
    BEHAVIOR.

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  143. I will never purchase another item from Bestbuy. I placed a order online on Thanksgiving, I later realized the laptop was refurbished so I called to cancel it. The funds were released from the hold the following Monday so I thought everything was fine, not true the charges reappeared the 12th of December and UPS claim my item was left in the rear of my home. Needless to say i never received the item and my funds have yet to be credited back to my account, I have been in constant contact with Bestbuy customer service only to be given the run around for the past 2 weeks!!!! Some if their c/s reps are really rude and will tell you anything to get you off the phone.It is 3 days before XMas and I have yet to receive my money or the merchandise. I will never purchase a battery from Bestbuy!!!It takes 3 seconds to take your money but weeks to give it back, so disappointed...
    Renee M.

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  144. Attempting to make a purchase through best buy.com/best buy has been the most ridiculous and worst retail experience imaginable. I purchased 2 DVD's online @ best buy.com Thanksgiving weekend 2 weeks later I receive an email saying my DVD's are backordered. I contacted customer service and was told if I found the DVD's in a best buy store they could make the order an in store pick up. I proceeded to do just that. When I went to customer service and contacted best buy.com they would not complete the order as they claimed they would and the store would not honor the price that I was originally quoted on best buy.com. After an hour and a half in the store on the phone with customer service I canceled the order and best buy has now charged my credit card for the higher price despite the cancellation. They have now resorted to literally stealing from their customers! How many hours am I suppose to spend trying to get money back that was stolen by one of their stores?

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  145. To Whom It May Concern:

    I wanted to reach out and express my absolute disappointment and disgust with a recent purchase at a Best Buy store location at Kings Plaza Mall in Brooklyn, NY.

    On 12/19/2011, at about 7pm EST, I purchased an Xbox system bundle, valued at $399.99, and then continued my shopping. I arrived home at about 8:30pm EST, opened the box to check it’s contents were in order, and was surprised to find the box full of nothing but copy paper, not one electronic device. I immediately called the store at about 8:50pm (was finally taken off hold at 9:30pm EST) and advised an employee (Ben), of the situation. He advised that I would need to come into the store tomorrow and discuss this with the product manager (Rafael).

    After the phone call, I inspected the sticker seal on the box, and noticed there were two seals, a second, placed over the first, which had already been neatly cut along an edge.

    On 12/20/2011, at about 11:30am EST, I arrived at the Best Buy location at Kings Plaza Mall and discussed this problem with Rafael. He immediately discounted the fact that this could have occurred in the store, and eluded to the fact that, “since the item left the store, he does not know what could have happened outside the store grounds”, which is understandable from a Managerial perspective.

    My issue here is that I explained the package seal being double, and first seal being, what looked to be tampered with. He did not even check the seal, the box, it’s contents, nothing. For 20 minutes, his only advice to me was, “You need to contact Microsoft, there is nothing I can do”.

    How can this be? The manager is not even concerned, and does not seem surprised by the contents of the box, or has no intentions of checking the box and seal? Upon mentioning what I found with the seal, the manager mentioned that he sees this all the time. What? And the product is still being sold?!? What is the purpose of a seal?

    How can I be referred to Microsoft for a product I never received? I am not Microsoft’s customer; I am a customer of Best Buy. I paid Best Buy for this product, not Microsoft. I purchase all my major electronics here. I keep my account in good standing.

    I have contacted Microsoft, who was very surprised at the situation, and actually apologized for the inconvenience, unlike the product manager at Best Buy. Needless to say this was supposed to be a Christmas gift, which has now caused nothing but irritation and a loss of hard earned money.

    If this issue is not resolved, I will be contacting Consumer affairs and providing them the same information I have indicated here. I will also be posting negative reviews for Best Buy wherever possible and cancel my account.

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  146. For all of you who are complaining, I highly suggest you stop buying at bestbuy. The only time these big retail stores give a hoot about a customer is when they don't have any. So stop going to bby. They are terrible, the customer service online is vague, and the personnel appear to be very incompetent. Also the corporate execs appear to be in hiding because you can't get in touch with any of them.

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  147. I can't believe all of these comments on here...I have an unresolved issue just like all of these other people and can't get anyone at the store or the customer service number to help. I WAS HUNG UP ON 3 TIMES TODAY!!!

    After reading all of these horrible comments & the lack of customer service I am getting today, I doubt I will ever step foot in a Best Buy ever again!!!! Now I have to actually go open up my box to make sure the product is actually there!!!! Thank you for your comment Freddy from Brooklyn...Very enlightening...I hope you get your issue resolved! (I never thought it would come down to me telling the cashier to open up the product just to make sure something coming from that store is in the box.)

    ReplyDelete
  148. I was at the best buy store in Gilbert Arizona. On William field rd the supervisor named Charley he is the worst help I ever experienced he needs to be fired from his job I was buying a computer and they could not find it in the store so I asked the supervisor a question about some computers that was sitting on the side and he looked at me like I was stupid I asked him what r these boxing doing here and he looked at me and said that they r computers and I said no shit he didn't like that so he got up and got in my face and wanted to throw me out of the store but I did not leave I paid$ 750. For a computer and I wanted it and they gave it to me after 3days fighting. With them so that Charley guy good luck with best buy....

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  149. I purchased items in surprise az from best buy. They matched their ads so I could save since their online prices were in their store. They also called another store Costco to validate their price for a drive I bought. I always use my rewards zone card so they can track my purchases and I have never had any issues returning an item as long as it was within the 14 days or under warranty that I purchased. Having is on our rewards zone card keeps the purchase on record and they print me out a receipt if I lose it and I need something. Also I brought a camera in for repair a year after I had purchased it using my 2 year warranty with them and also had no issues. I bought a laptop, set it up, it got hacked so I brought it back and again no questions asked. Also had brought another lap top back realizing it was not efficient enough for the programs I needed to run on it. They exchanged it no issues. I had opened it and used it and it was my fault for not investigating what I needed. If you worked their you will understand why they have the rules they have. People should never be rude to a customer as well as a customer being rude to a emloyee. Just complain about the employee. Just had to say something positive cause it is true. Now the lady who had to call Costco wasn't thrilled or very kind for she was busy during the holidays but I saved 30 bucks.

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  150. I want to share my disgust with the latest of Best Buy ads. I thought the first two advertisements slamming Santa Claus's abilities are absolutely uncalled for and lack all judgment. Then I saw a third one where the lady kicks Santa off the roof. Come on Best Buy, you rank no where near Santa Claus. You do not even represent the same concepts: your corporate greed versus Santa's unconditional love around the globe.
    From "thoroughly appalled"

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  151. Best buy SUCKS!! I bought an ipod touch and psp 3000 online for store pick up, and when I got to the store they did not have the black ipod only the white and would not give me the white instead. So now I have to wait for 3-5 days for my money back and Christmas is in 2 days!! I was hung up on 3 times when trying to reach corporate. Thanks for ruining my daughters Christmas BEST SCAM!! Never go there again!!

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  152. The Worst Buy is Best Buy! I ordered a small electronic item by phone for a Christmas gift. At the salesperson's suggestion, I opted to have the item delivered to a nearby store rather than my home to assure I had it for Christmas. I was to pick it up on December 22nd. On December 21st at 3:50 a.m. I received an e-mail telling me my purchase was on its way to the store. At 9:30 that night, I received another e-mail, this one telling me the item wasn't available. How could it be on its way but not available? I called the number given in the e-mail and the representative said that other customers had had this problem because once an item is delivered to a store, there's no way to keep the store from selling it to someone else. REALLY? So they can't put SOLD and the customer's name on the item? But Best Buy offered me a solution. It was available in their warehouse and if I wanted to pay $14.99 more, they would ship it to me. In other words, I would have to pay for their mistake.
    When I had a similar experience with William Sonoma (I called, was told an item was at their store, and when I got there I learned they hadn't had that item in stock for a while), the manager of the store found it for me and shipped it to my home second-day delivery for no charge. They even gave me a 20% discount on the item for my inconvenience. Now, William Sonoma knows how to do business. Best Buy does not. I saw an ad on the evening news last night: Best Buy was apologizing to all the customers it had disappointed this Christmas because they couldn't fill orders they had promised. That's pathetic.

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  153. Best Buy has the worse Customer Service ever, I would never buy another thing from Best Buy.

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  154. DO NOT buy anything from Best Buy. You have been warned. Had I but realized the above consumers were the MAJORITY of experience I would have never set foot in a Best Buy store. Look for a Class action lawsuit soon. Why should we, the consumer, the very source of Best Buy's existence and only cause for Best Buy gross and net incomes- why should we consumers tolerate the intentional crimes of Best Buy? Too big Too evil, and too criminal to be allowed to continue- We too were defrauded of a Toshiba Warranty, a useable new Toshiba laptop, and we paid cash! Never ever buy a computer the Best Buy Geek squad has touched. You are warned.

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  155. THIS IS THE BEST ONE YET. Best Buy is a hoorible business and I will never step foot in there again.

    My roommate purchased a camera from Best Buy during the busy holiday season. He paid cash (which he never does) you might know this would be the one time. Anyway, he discovers they offer a bundle pak free with camera but they are out of it.

    The cashier did not put his receipt in bag. He decides he will go to another Best Buy and get the bundle pak. When he arrives he waits 45 minute in the returns line to get the little pink sticker. He asks the guy at that desk "Will I have any problem, not having a receipt?" The employee assures him, "No problem" So he gets the bundle pak. One poor judgement call on my roommate is that he breaks through the security spider thing wrapped around it to make sure all the pieces are there. Wouldn't you know the security camera snaps at that precise moment. They have no footage of him entering the store and they have a guy at the front exits who remembers him. Keep in mind this is 2 weeks before Christmas. This guy probably has 10000 people pass him each shift.

    So my roommate gets home and is frustrated with all the hoops he had to jump through and calls headquarters to complain. Gives them his information and they say they will investigate. A couple hours later police show up at the house and arrest my roommate for stealing.

    Here is the icing on the cake, my roommate calls an attorney and the attorney had to chuckle for a split second because this is the 4th person that just he has had a call from about the same situation.

    Long storie short - My roommate must plead guilty (reduced to liter) and he is out the $450.00 he PURCHASED! Best Buy can go to HELL.

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  156. I bought an Optoma Home Theater Projector from Best Buy and just knew I would regret it! Sure enough, 30 days later my very highly rated product dies and I have to return to Best Buy. Now 37 days later I am STILL waiting for my project to be returned. Have gone through the holidays with family home and no TV! Of course Best Buy has done nothing but give me the run around when they should have offered a replacement. I will NEVER buy another product from Best Buy - ever! They know absolutely nothing about customer service and don't even put up a pretense of caring.

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  157. Best buy Tyler Texas the rudest most unfriendly people we have ever dealt with not helpful had cash in hand knew what we wanted couldn't get help went to TV checkout and the fat dude behind the counter mouthed off something derogatory as we marched out of store we went online and ordered the TV to pick up in Longview where the nicest most helpful people are we will never go back to Tyler and will tell everyone we know to do the same THEY SUCK

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  158. I went to Best Buy in Garner NC on 120 Shenstone Ln Garner, NC 27529-6902 and had the great oppertunity to have Terell a store manager (male black with Dreeds)help me. We bought my daughter a Samsung camera sh100 and it was not working right. I went to the store and asked Terell to help me. 1st he checked the store and stated he had none. Then he tried to call the Cary store on crossroads and they hung up on him. He then searched the store and finally found the camera. He must have spent atleast 45 minutes helping me in a very busy store and time. I want to commend him for all he did and for making a TEENAGE GIRLS very happy. Happy Holidays. The CARY store should take lessons from the Garner store.

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  159. I bought a laptop and it would not boot up .. so I called Best Buy to see what the problem was. The customer service rep told me I would have to bring it in and how them run a diagnosis for $70. I said $70 dollars for what? To sit there and try to turn it on?? You're not even FIXING my problem but you want me to pay 70 dollars.. good luck with that one.
    Best Buy .. sounding more and more like Worst Buy to me. I never buying anything from them again!

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  160. The Burbank best buy in Burbank California can suck it!!!! Never answering there phones..Thank you best buy for help making my descion to shop elsewhere.

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  161. Hi I bought a plasma tv for my husband for christmans on black friday. I went into the manchester connecticut store to get the tv that was in the black friday paper and they didnt have any. So the salesperson talk me into samsung 43 plasma tv for the same price. Go to ring it up and it had tobe shipped to the store. I said fine and I picked it up in a week. I was so happy because he had no idea that he was getting it. Christmas day came he open the gifted. He was so happy. We went to put set the tv up got it all set up started to take the plastic off the tv there was a big crake in the frame. The box had no signs of being dropped. Where the frame is broken is a scew. I toke the tv back to best buy and the geek squard said i dropped the tv. And refused to replace or give me my money back. All i wanted was a no tv. when the geek squard put the tv back in the box they left the stand and all the packing back in the box. I have talk to head corporation and they called the store and the manager will not do anything for me. I called samsung they said it was not their problem it was best buy problems When i got home the geek sqaud bought off a piece of the plastic off. Now only is the frame crack it has a piece of plastic and a hole in the side of the frame. I hope to get this resolved but it doesnt look good. I will be out 500.00 but i have no christmas prestent for my husband.

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  162. Braintree Store #530 - AVOID AT ALL COST

    Well, it's nice to know that BB has consistently incompetent, borderline criminal, customer service. I bought a LED tv, Apple tv and DVD player along with all warranties and installation. The initial purchase was bad and I wrote a letter which got no reply. Then I tried calling which no one bothered to answer my call, kept passing me around till I got to the Security Desk and he hung up on me. I've tried to contact Corporate but they really do not respond. How is it they are still in business? Their prices are not that great considering they gouge you for any and all extras, such as the HD1 connectors that should come with the tv. They sold me a universal remote that wasn't even universal. They sent out the equipment to be installed and failed to provide the correct hardware which forced me to return to the store to get the correct hardware instead of them sending someone to me. Then the connections have become faulty and no one, despite the warranties and calls, will get back to me to fix the problem. I'm contacting the MA State Attorney and filing a complaint.

    Mary Kay Feely, Scituate MA

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  163. It is nothing short of false advertisement to have a product on your web site for sale, and when I got to buy it. I get the run around, to three different places, and in the end I am told by one of your sales people, that the product is not available. You shioild not advertist a product and then not be able to sell it. That is called bait and switch! It is fraud and against the law.

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  164. Unbeleivable

    I purchased a Laptop from Store # 0064 in Mason City, Iowa with a pre-paid debit card. The Hardrive went out of it 41 days later. Thankfully I was able to return the computer under the extended holiday return policy.
    When I returned the computer they told me that it would take 24-48 hours to receive my money back. So now I have no product and no money. It has been 24 hours and I still do not have my money back. When I contacted Best Buy Corporate they told me thats just how it is and then told me it takes 3-5 business days.
    I CAN NOT Believe they talk to customers like they do. When you try to talk to the manager at the store itself, the associate asks why you want to talk to a manager and continue to try and keep you from speaking to a manager. This type of customer service is beyond unnaceptable! DO NOT BUY FROM BEST BUY OR YOU TOO WILL BE TREATED LIKE SHIT!!!!!!

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  165. On December 23, my husband and I went to your store #394 to purchase an XBox for our son. Of course there were many out, many which included games and Kinect, which we did not want. I asked your sales associate #839319 if you just sold the consoles. He led us to them. After commenting to my husband that we needed Live, this associate told us we needed on of the other Xboxes, one of the ones that cost $299.00 instead of $199.00 like the one I had in my hand. Not really knowing any better, we made the purchase, feeling as if we were being scammed. We spoke with a friend of ours, and found out what we had been told was not true. He recommended we go to another store and ask them We did, were told the same thing our friend had told us. We promptly returned what we had purchased from your store and made the purchase elsewhere. Come to find out on Christmas morning, that all XBoxes come with a free month of Live. So, either this associate has no idea what he is talking about, or he was in fact trying to scam us. Either way, this is our second bad experience with Best Buy and we will probably never shop there again.

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  166. I wish that I had read these comments before purchasing anything at Best Buy. I will make sure to spread the word of their Horrible customer service. I could start with a few things but I'll go with the latest issue at Best Buy Manchester , CT and geek squad service. Trying to set up for a technician to come by , I already had to wait because they were booked. I called on December 13th but they couldn't come until Dec 23rd to fix a electric dryer. I told them based upon the error message what the issue was aqccording to the manufacturer but they come with NO PARTS- ON A REPAIR TRUCK- The tech says what the issue is and it's the same part needed as I told them. He says I'll Come back December 27th when the parts come in, ok fine. We call to make sure on December 27th and hear that the part is on the repair truck but they can't come until Jan 6th. As I was already fuming and started calling everyone, I am having the toughest time trying to get my money back for them nor delivering on promised services. I can have some other company that can be out here with parts within 2 days. I will not buy anything else here again. Also, in my profession.. IT, I will make sure that none of my customers buy from here either. That's a promise......

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  167. I had purchased a Gateway computer and an Anti-Virus software package on black Friday and had the store associate activate the software on that day. I didn't open up the computer package until 12/25/11. On that day I loaded the software onto the computer and it wouldn't load up. It was expired right out of the package, yet I explained this to the store manager after Christmas and she did not do a thing about it. She told me that once a software package was opened they would not take it back. I tried to explain to this idiot that the software was expired but she just ignored my request for even store credit. Why doesn't Best Buy just take care of a problem like this and just give a refund when their product is defective or expired? The store was in Live Oak/Selma Texas, #181. It is on Agora Parkway in the forum.
    Buyers beware, don't buy Kaspersky Anti-Virus software, it's junk.

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  168. The absolute worst customer service, ever.

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  169. I bought a TV at BestBuy.com and everything went through but it turned around BestBuy DID NOT stand-by their advertisment price. They need to change from "BestBuy" to "WorstBuy" place.

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  170. had a viper auto alarm installed in my truck in oct in san atonio. Have been having problems turning it on and off. Tried both remotes. same problem with both. Today drove 40 miles to try to find out what the problem was to the McAllen best buy store. The first store i went to They said there tech was not to be in today. They sent me to the second store and they had no techs on duty until the afternoon. I guess they expect us to wait around after driving all the distance. I am not happy with best buy. There are other stores that sale the same items they do and most of the times at lower prices

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  171. lets ALL get attornies, and file CLASS ACTION SUITS!!!!!!!!!!!!!!!!!!

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  172. On Thursday, December 29, 2011 I visited Best Buy Store #331 in Danbury, CT, in order to purchase a screen protector and keyboard for an iPad I had purchased at the Apple Store.

    When I entered the store with my family, there was no one there to greet us. We continued directly to the back of the store, where I found the items I intended to purchase, walked to the rear register at which point my purchase was processed by Associate #618525. She was pleasant and polite as she installed the Zagg shield onto my iPad.

    Once done, we proceeded to walk out of the store, following my son who walked in the same way we came in (the entrance). The door wouldn’t open and the alarm beeped. So we started walking back into the store, then the “greeter” named “Pete” asked us to come around and go out the other way, which I was about to do when the entrance doors opened and my son walked out, so I started to follow him. At about the same time, Pete called me back before I even walked out of the store, told me that the alarm wouldn’t have gone off had I just listened to him. I suppose he saw what I had in my hand and then asked me if I had a receipt for the iPad. I informed him that I did not, since I had previously purchased it at the Apple store. He then became belligerent and tells me – that if I walked in with it I would have had a pink ticket so “why didn’t I have one?” I explained to him that I didn’t have a pink ticket because there was no one here when we came into the store. I made no move whatsoever at that point to leave the store. He then tells me that I had to wait and called for a manager through his microphone. At first he said “Manager to the front, someone is trying to leave with an IPad”. He then spoke into his microphone again and said “Manager to the front, someone is trying to steal an iPad”.

    A man named “Daniel” came to the front and I informed him of what had transpired. Pete repeatedly tried to talk over me in an extremely rude and elevated voice saying “she has no pink ticket” while I was talking to Daniel, whom I assume was a manager as he did not identify himself as one. Daniel told me to wait a few minutes, to go with him to the back office. It was at that point I refused and told him to check the cameras; that I’d wait right where I was standing. This scene was happening while customers where coming in and out and people were staring at us. Since I was being accused of stealing my own item, I strongly felt compelled by the escalating incident to prove my innocence. I opened the box, turned the iPad over and showed both of them the name I’d had inscribed on the back. No apology was ever offered to me – which caused me further embarrassment and humiliation.

    Admittedly, by this time I was so disconcerted that I cursed in my frustration. It was at that point that Daniel then told me that because I cursed I had to leave the store and that I was not welcome to come back at any time in the future. When I told him that I didn’t curse at him but in frustration, he threatened to call the police. My daughter then asked for both their names, and the store number. Pete told her “the Danbury store” and my daughter then informed him that by not providing her with the store number he was being completely unprofessional and purposely deceitful. She asked him again for the store number and he finally acquiesced. While I waited outside, I noticed the seals on the box of the keyboard I’d purchased in the store were broken, so I asked her to go back into the store and exchange it for me – since I was not only embarrassed but now banned from my local Best Buy store. When she entered the store again, Pete threatened to call the police, so she left with the unchanged item.

    I was made to feel ashamed and I was completely mortified. I was treated rudely, even AFTER I showed them proof of ownership. All of this happened in front of other customers and neither of them offered an apology. I no longer feel safe enough to shop at Best Buy.

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  173. dotterfly@yahoo.comJanuary 5, 2012 at 3:05 PM

    To Whom It May Concern,
    I was truely disappointed it the commercials this Christmas with the Best Buy. They were very rude in the manner on which Santa was treated. I know this sounds childish. But as I was watching TV with my 3 y.o. Grandson. He questioned me on why people were mean to Santa. Come on kicking the decoration of him off the roof very upsetting to him. I must also say I was going to look into getting the IPad2 but decided to boycot Best Buy instead. I know that I am only one person in this great big world but just the same very disappointed in Best Buy this giving and loving season.

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  174. P. Bastian Premier Sliver RewardJanuary 5, 2012 at 4:39 PM

    I have never experienced a retail store that I have had to BEG to place an order - then placed the order - have it confirmed - charged my credit card (Chase approved the charge) then to have the order cancelled because it was red-flagged for security reasons. Spend the good part of 3 hours today trying to get the order re-instated - BEGGED again for someone to help so that I can spend roughly $10,000 at Best Buy only to have NO ONE call back, NO ONE interested in the order. Way to go Frys Electronics for understanding what customer service really is. BAD BAD BEST BUY!

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    Replies
    1. Being a Silver Premier Rewards Zone Memeber means squat. I am not trying to bad mouth Best Buy but they need to send people into these call center's that they have all over, missouri, tx (especially in Texas), NY and they need to do some investigating. They want your money but do not want to talk to you after they have gotten it. I would go in to these places undercover if I were best buy/geek squad and find out where my money is really going. These call center's they worried about people stealing time, but the people that is taking the time and getting people to sign off on it is the ones that is stealing time and giving it to their friends. Talk about shysty.

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  175. Food for thought for those that want to purchase an item from best buy for xmas. Dont they have a policy that cant be returned. So if you are an early shopper like me dont buy from here they will not return product even unopened, unused and with a receipt...Poor customer service ya good luck trying 1800-best buy even the manger said good luck trying to get anyone.

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  176. Never buy from "Best Buy" again. I was mislead that a product would work in the UK, when I came back I couldn't return it despite the fact that I had been duped because it was purchased on Oct 31st and their Christmas returns don't cover purchases before Nov 15th. The manager was a big, fat redneck guy in a football jersey with bad breath. This is the most unprofessional group I have ever seen, and I shop all the time, huge variety of retail stores.
    Called the credit card company to dispute and will do everything I can to make sure none of my friends go into this store.

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  177. wow, I can't believe all these bad reviews about Best Buy! I thought I was the only one who had an issue with them, was going to write a letter to the corporate office, and after seeing all these negative remarks, decided not to. I guess Best Buy doesn't care about their reputation anyway, so why waste my time. I just won't shop there anymore

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  178. I am in the same boat as "anonymous". Their return policy is rediculous and their customer service is terrible. They actually made my wife open a computer game before she left the store because we had returned a few other items over the holidays. They made her feel like a criminal. No more money from me - and I at least spent $2,000 there over the last 6 months.

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  179. feb 2010 we bought a 40 inch Dynex from BB with a 4 year in home warranty. on Dec 10th, when i tried to turn on the tv it went back off. I called the number for the warranty, and explained to them what happened. i was told that the closest place to me to come out and repair my tv would be Concord Ca, which is 15 hours from me. They said they would call me back. 3 days later they called back, i explained the problem again, and the guy said he'd order parts, and would get back to me. one week later, the Geek squad people called and said that the tv was not 'economical to repair' and that she was authorizing me to get a new tv at BB. she told me to call ahead of time to make sure the paper work was ready, which i did (and it was)

    the next day we went to best buy, the rude clerk, Hernandez, didn't know anything about my paperwork, even though i had authorization numbers and names of people i spoke to. Finally someone found it and we were good to go..or so we thought. Apparently since we were exchanging our tv for a new one, that voided out our contract, with 2 years left. I could normally understand that, but we got a new TV to exchange out. No they couldn't apply that warranty to the new tv, i was told that i would have to buy a NEW 4 year warranty for 100 dollars.

    This makes no sense, and no one could explain it to me, basically telling me 'tough lucky'. To top it off, the RCA tv that we ended up with, was broken when we got it home. we live 45 min from the nearest best buy, so it was another 45 minutes to go back. I had called ahead of time to ask that the store manager meet with me (Gary) so we could discuss all of this, and told him what time i would be there. I showed up at the exact time i said i would be there, and he was in the stores weekly meeting and could NOT be disturbed.

    I've been in customer service for well over 35 years and have never been treated as horribly as i have by Best Buy. I can guarantee that i will never ever go back.

    also, corporate is aware of my complaint, promised me a call back on Tues (today) and of course i didn't receive a call.

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    Replies
    1. Best Buy sucks and I had a problem similar to yours about 15 years ago and I have never been back. There are just too many other places to buy a TV that appreciate your business...

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  180. The Best Buy in Bradley/Bourbonnais Illinois is very rude and disrepectful towards African Americans. Our Money is just as good as any one else's. I would rather send for my electronics from a shopping network than to deal with that stank attitude they have at that store!

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  181. Worst Buy
    6809 West Canal Drive
    Kennewick, WA 99336

    I will never shop at your stores again. It takes me about one hour to get to this store. In October I purchased a game for my sons birthday. When I get home The security case is still on it. I drive back the next day and all I hear is I'm sorry from the manager. I really dont think he cared one bit. I had the receipt and he could have known who the incompitant emplyee was.

    On 12/23/11, I was Christmas shopping we stoped to get a phone chip programed It was free at other places and your store was going to charge me $30.00. didn't get it.

    I had also brought a part with me so I could get a replacement cable, and wanted to match it up. One of your emplyees says oh, it,s a micro-usb hands me a box. I stand in the check out line for about 30 minutes. Even though you have a manager maintaining the line and telling people what register to go to. He does not stop people from going directly to the registers. When I get home I open the Micro-usb, and it doesn't fit. On New Years day I return it. My fault I lost the receipt, and I had paid cash on the 23rd because alot of stores were having problems with the machines being so close to Cristmas. My only phone number doesn't work. Probably input wrong. I go to the Manager, and again I get the all I can say is sorry.

    FED UP with Worst Buy

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  182. To the CEO: your company needs to control your juvenile employees better. This monday , Jan 9,2012, I was shopping for 10 PCs to install in my business. I went to your Olympia Store , Black Lake blvd at Capital Mall and spent 20 minues examining your PCs; I was surrounded by at least 4 of your high school aged employees and not one person approached to answer my questions. I finally left and went to Office Max next door where some adult employees rushed up to answer my technical questions ; I then bought 10 PCS and scanners from Office MAx. As a business owner myself , I will say Best Buy needs to fire some employees as they seem content to stand around and talk about their own personal interests and think they are still in high school. Your manager at the Olmpia store needs to changed.

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  183. Regarding Store #472 in Union,NJ - why even publish the phone number if NO ONE ANSWERS. No wonder Best Buy is doing so badly. You guys ever hear of SERVICE??

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    Replies
    1. when you contact the store number, and this is for everyone. when you are given options, press option 8 and press 2180 and someone should pick up the phone in one of the departments that should get you to someone but even doing this runs risk of you wasting you time with those idiots that do not know what they are doing. I count about 10 years flying by before best buy either tries to clean up their act of coming out under a different name because no one is not going to want to buy any thing from them again.

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  184. I received in the mail today an advertisement from Anthony Morrison, a guy that sells B.S. on tv. One of those get rich quick if you buy my system hacks, a total scam. In the mail he is offering a $250 gift card from Best Buy. I hope you are not involved with this idiot, perhaps you can stop him from using the Best Buy logo because most people receiving these ads will think you are associated with this scumbag...Best Buy has problems enough without associating with people of the ilk of Tony Morrison...As it is I don't buy from Best Buy and never will but this guy Morrison is lower than whale poop and you don't need him...

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  185. Bought a samsung 61 inch LED tv from Homewood, IL store 2 years ago, it when out on Dec 23, 2011. I called in to Geek squad they sent a tech out on Jan 7, 2012 and replaced two fans and ordered two power supplies. One came in the other did not,Samsung never ship it. Geek Squad says that I must call back on Jan 20, 2012 to start the whole thing over again. I'm 70 tears old and cripled.

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  186. The BBB actually gave this company an "A+".

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  187. I have several points I want to make and hope that you read each one. They are intended to provide what I hope is valuable feedback.

    1. I am a Best Buy shopper (and Geek Squad user), and have spent literally thousands of dollars for electronics and services. I am very pleased. In the Frederick, MD store I saw a demonstration of calibration of a TV and that SOLD me on having it done. I moved to PA, where my TV, etc. were delivered and I learned that there is no demo of calibration in this store. How can you sell this service if you don't demonstrate the vast difference between calibrated and non-calibrated TV's? I don't think your sales of this service are what they could be.

    2. Black Friday starts the morning after Thanksgiving, not at midnight. Doing so interferes with family time of people who want to celebrate this holiday together. People don't need to shop at midnight. How about an early opening at 5 or 6 a.m. instead? (I refused to shop before then and am an avid Black Friday shopper.)

    3. Let's talk about Christmas shopping. Did you mention Christmas at all in your stores? Let's not beat around the bush or use semantics here, it is Christmas shoppers that spend the most money. Yes, Hanukkah falls in the same time frame and possibly brings in the second greatest amount of shoppers, but that's generally just for kids. I do not shop at stores that have no mention of the holiday I celebrate, which is Christmas. Imagine having a Valentine's Day sale and calling it a "Holiday" sale. I don't think so. We keep a list on Facebook of stores that do not mention Christmas and we urge people to not shop at those stores. Just FYI. And I'm talking about people who celebrate the real meaning of CHRISTmas. We're tired of our celebration of the birth of Christ being treated in a politically correct way. Do that and we won't spend money at your stores. Period.

    4. Your commercials depicting Mom's "beating Santa" at shopping, especially during PRIME TIME TV were in bad taste. I wrote to customer service and the reply really didn't satisfy me. It might as well have said, "Too bad, you just didn't get it." But I do get it. Santa is portrayed badly and that denigrates the vision that child believers have of him. I don't believe in Santa and the commercials so offended me that it reinforced my decision to not shop Best Buy for Christmas.

    Thank you,
    Joanne Sgrignoli Boyd
    Harrisburg, PA

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  188. Larry NC.
    Caution to anyone planing to return an item to Best Buy . First you need a current drivers license or a current passport. Don't be like me and not completley read your sales ticket.This must be there plan to keep dead people from returing items but they can still vote. I'll keep my license and passport you can keep my points.

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  189. STAY AWAY!!!!!!!!! The Simi Valley store manager, Tim is completely useless. Nobody has real authority what so ever. It is the biggest finger-pointing (at each other mind you)Scam I've dealt with.
    Best Buy is a great example of a large company that couldn't care less about the individual customer. No one does anymore. Come on Mom & Pops ~ open up some Shops!

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  190. Best Buy Billings is the same as all the above mentioned. I bought a laptop computer back in March of 2011 because i brought in my old laptop and was told it was shot as it wouldnt turn on and was getting power. So, I asked for a warranty that covered everything that would happen to my computer, asked the employee a couple times to make sure and was assured that was what I recieved. In November 2011 my screen cracked and I took my computer in to be fixed as I had paid for warranty on it. When I brought the computer in, the geek squad employee told me it would be covered since I had the warranty. About a week later, I get a call from the service center in Denver saying my computer was not under warranty and would cost 500 bucks to replace the screen. I refused to pay and waited another week for my laptop to get back. I asked managers about why this wasn't covered as I was told twice by two different employees it was covered and said well you have a different warranty and the employee who told you that "didn't know." Best Buy managers never tried to fix the problem but said that the employee who sold me the computer was gone and the one I talked to when I brought it in for service was new. So I was out of luck.

    Took this problem to the Better Business Bureau, told them and showed them the Best Buy handbook about misleading and misinforming customers of a product, 2 months later and 2 notices later, Best Buy says I knew about my warranty and did not acknowledge their employees committing fraud while also going against company policies. Better Bussiness said Best Buy addressed my complaint and closed the case.... Take that A++ thing with a grain of salt....

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  191. Bought a printer from Best Buy in Glendale (Arrowhead) and was approached by a jackass who demanded a receipt and said I couldn't leave. No "please" no anything just a guy who thinks he's an FBI agent rather than a $8 an hour clerk. Showed him the receipt, no "sorry" or "oops" just the blank look of somebody who clearly never made it out of 10th grade. Best Buy corporate said the GM "Brenda" would call me yesterday. No call of course. I went in an reminded the store I was waiting for a call. A junior manager called and was so far out of her depth I almost offered CPR. She said somebody else would call. I returned the printer and told the clerk he could now keep the receipt since it seemed to mean so much to him.

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