Best Buy Corporate Office Headquarters HQ

715 comments
Best Buy Corporate Office Headquarters HQ

Official Address:
7601 Penn Avenue South
Richfield, MN 55423
Corporate Phone Number: 1-612-291-1000
Corporate Fax Number: 1-612-292-4001
Corporate Email: [email protected]
Corporate Stock Symbol: BBY
Best Buy on Google Finance


Best Buy is famous for their Retail Electronic Stores. Best Buy is the largest home electronics retailer in the USA. Sears' main competitor is Amazon.com.

Best Buy's toll-free customer service number is 1-888-237-8289. The company does encourage users to use their technical support system and help forums on their website.


Best Buy Corporate Logo


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715 comments:

  1. I went into your San Bernardino, California office. I went into purchase a computer that I could use. What I ended up with is a Mac, which although appeared easy to use is NOT. I tried to have someone show me how to use it, but I just don't understand it!!!! I feel that the sales associate mislead me in my decision to make this purchase...and now the store will NOT exchange it. So, now I will either have to sell it and take a loss or wait until I have time to learn to use it. When i went into the store to make the purchase the employees were very nice, but when I was not happy with this purchase they have been RUDE!!!! Either way, I by no means have what I needed!!!! I will NEVER make another purchase at Best Buy and I plan to tell everyone I know how Best Buy does business. Signed, Christine McMillan

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  2. To whom it may concern,
    My name is Taura Thornton. The reason for this email is to inform you that I was a victim of a scam that was conducted at a Best Buy store located at 10243 Indianapolis Boulevard, Highland, Indiana. While I was at this location attempting to purchase a laptop computer I was approached by a african american male dressed in a blue polo and pants asking to help me. I proceeded to tell him I was looking for a computer. He told me he worked there. Then as I was trying to browse he pulled a best buy employee up to show me computers. He stated that he would do me a favor by getting me a discount on a better computer than what I was looking for at half the price since he was a employee. I declined at first but he was very persistent by continuing to bring the salesman up to me to show me computers. After I asked him how would he do it he said his friend worked on the register and he would ring up my purchase but I would need to pick out a computer and I would need cash. He had the salesman show me a computer for about 600 dollars a very nice one I was told it would cost me 300. After asking several questions because I was skeptical he told me I would also have a 2 year warranty. I thought he was being honest cause no one approached him about what was going on. I went to get cash and when I came back he told me that his friend was at the register waiting on me to purchase the computer in which the employee did have the computer there packaged and he was waiting there for me to sign the warranty papers. I told him I wasn't going to give him cash until I got the computer. He then said for me to give him the money cause he had to pay for it and I would get the computer right then. He then went to the register and conversed with the associate. I thought he was paying for the computer. When he came back. He told me to go sign the warranty papers and get the laptop. When I approached the cashier he had the purchase already rung up and the warranty papers ready to sign I asked him" why was the computer so much I thought I was getting a discount" he said " I don't know what you're talking about" I knew then I had been scammed. I told the manager and he said that scam had been done at that store before and the guy fit the description of the previous person who committed the same scam at that store. I did make a police report and I also believe that the two guys that work there had something to do with it. I am very disappointed to know that the same guy was able to come back to that store and do the same thing to someone. I will no longer shop at Best Buy because I feel unsafe and no longer trust anyone there. I'm a single mom times are too hard for me to get scammed for any reason. I hope there will be a investigation of the employees at this store so the won't happen to anyone else.

    Signed Very Upset,
    Taura Thornton

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  3. I Purchase a DVD/VHS Player in Dallas Texas paid cash for it when I got home the remote control was missing ...We live in Between Dallas and Okla City ..So we decited to take it back to Okla city because My Husband had to go to a Car Auction ....Well do you think Best Buy would refund our money Nope or exchange it Nope the Manager name Jason was very Rude !!!And Told us we had to take it Back to Dallas store..So for everybody in the USA What ever you buy at BestBuy Watch out !!!!!!

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    1. I worked a call center and represented best buy and gs. One thing that I am not going to do is bad mouth them. But now that I am no longer an employee I feel free and relaxed to say, best buy have some good products. The sales reps do not know what they are talking about half the time on the phone or in the store. But that is with any company. You have thirty days to take such items back, and you are suppose to be able to take the item back to your closes location, because after all it is suppose to be what is good for you. I would get the reps name and I would research the corporate number not the 1-888-best buy number, that is not corporate that is a call center and they are a million and one times worse than the store sometimes. Corporate and expose them for false advertisement and get what you need to get done with them in order to get your issue resolved.

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  4. Always been to Best Buy Fullerton, CA because they are the only ones that do at least the min. Well inly reason I deal with Best Buy is because I have the black tie insurance for my 2 mobile phones. My samsung fasinate keeps having a charging problem besides it keep rebooting on its own. I even keeps having those problems after i reset the phone many times. I keep telling Best Buy of the problems they keep saying its cause I have too many apps and that some are running in the background even though I tell them it does it even when phone is factory reset within a week. They say take it in for the insurance. Took it in 3 times problems not fixed the same phone is back to me and seems all they did was reset the phone. Everytime it take almost a month to get my phone back. Best Buy told me after the 4th time I can get a new phone of equal or lesser value. So I took it in for repair the 4th time. When I got the phone back they said I cant switch for a new phone as the manager says. He says the new policy when phone taken in from insurance they will give you a reconditioned phone. I was never notified of the new policy. I told that the employee that told me I can get a new phone. If he gave me the wrong info then Best Buy has to honor it cause I did what they said and now I have a referbished phone with someone elses problems. All the manager had to say was nothing they can do. I called 1888-bestbuy they keep saying to go deal with another best buy store. I said I tried and same thing they cant help me and to deal with the store that told me this info. So now I will try to contact the corporate office but I dont think anything will be done. I am so pissed. I will never deal with Best Buy again. They cant get their info staight and when they screw up they wont take responsibility and turn you away.

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    1. I have not even read the whole post because I kinda know what it is already saying. The black tie protection that is a rip off and it only covers so much when it do cover something. Stay away from those deals and specials created by Best Buy because I use to sit on the other end of the phone and shake my head on how the store do the customer's and then tell them to call gs or best buy @ the call center.

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  5. Best Buy says on the phone they will do a price match with a local store ad but when you actually go in... they don't. One example is the Westminster store, Manager is Eric and the sales associate Anna. I can't really blame Anna because she has to get that jerk Eric to okay the price match. Anna told me I can not talk to the Manager which I thought was strange. Bad service all around. She even told me to just go to the other store. Which I did. Thanks Best Buy for wasting my time watch for you idiots to scratch your head for an hour. I will never give you another chance to get my business. Signed Jon Lampley

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  6. best buy has without a doubt the worst people working there.
    All of them, in the stores, on the phone, the staff, the mangers.
    It makes no difference who, or how high up you try to work with there.
    They are a scam organization.
    They never get it right, they don't even care to try.
    I and millions of others have been repeatedly scammed.
    They should be shut down for fraud.

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  7. best buy is a scam operation.
    They should be shut down for fraud.
    I and millions of others have been completely scammed.
    They are criminals, and use criminal tactics to lure and deceive the public at large.
    It makes no difference if in the store on the phone, with an employee or a manger, they will lie, steel, pretend to have an answer that is completely untrue.
    There driven bye greed, and only greed.
    They are the scum that should be jailed.
    white collar garbage.

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  8. best buy is the worst place to shop.
    They lie, and then lie some more.

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  9. Christina PowellJuly 15, 2011 at 12:07 PM

    As a contractor, I have been attempting to work with Best Buy to install three appliances; one refrigerator, one wall oven and one wall microwave oven. This fete has taken six installation appointments. The first refrigerator was dented. The second refrigerator was the wrong color and the third was finally right. Our first installation appointment was on a Friday from 3:00 to 7:00 and you cancelled at 6:30 that day. Your installer showed up for the second appointment; however, the wiring he did was unsafe and we found it as we were trying to fix how the unit was installed in the cabinet. We were on schedule to be the first appointment this morning and were told it would be 10:00 because we made it clear that we would be filing a complaint with corporate, our state's attorney general and the Better Business Bureau if we were not the first appointment. I have called your installation department three times today and your installer would not answer the phone when your customer service department called him. It is now 11:58 and we just received a call that the installer is one hour away. Complaints will be filed with all of these offices listed.
    This is a very long story and we will be invoicing Best Buy for the hours we have spent waiting (24) plus our time we have spent making phone calls to your customer service (minimum of ten hours)plus the cost of having a carpenter on site waiting in case the cabinet openings needed to be larger.
    Christina Powell, White Oak Renovations

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    Replies
    1. How did this turn out? I'm about to go through all of that and more with these people. Any advice?

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  10. Do not buy anything from BestBuy. Aside from the fact that they have incompetent staff working for them, they provide NO customer service. We purchased a camera with the 3-year service warranty. We took the camera to be serviced after 1 month of having it and 5 months later we still don't have the camera back. On top of that, BestBuy is telling us that there is nothing they can do, the technical team has to let them know when it's okay to refund or exchange. I called customer service, waited 20 minutes for a rep, was put on hold after talking to the rep for 3 minutes, and disconnected. I'm now waiting AGAIN to speak to someone. I will never buy anything from BestBuy again and will be sure to let everyone I know what horrible service you have. If you are anywhere near Converse, TX, the BestBuy on FM78 will happily take your money but they will NOT provide you with any service!

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  11. I went in for Christmas shopping in November of last year. I spent almost $800.00 for a new camera a PS3 and a couple other things. My wife left to mexico for almost 4 months because I went back East for training. When she got home she was complaining that she could never use the camera at night because the flash didn't work. We have a 3 year old that moves a lot, and every picture whe took of her came out blury, so the entire reason of purchasing this camera was for memories of my daughter, and this camera either prevents them or makes her look spooky. Not what we're going for. The salesman at best buy took us to this camera and stated it was one of there best for the money, he doesn't have a clue and should not be working in electronics! I finally got back from training and went in to Best Buy and talked to customer service and they said my debit card that we purchased the equipment under didn't have anything more than a DVD movie on it, and that they could do nothing for me. So I asked to speak to the store manager and he (Dwayne) came over and I explained to him the same thing, and he said the same, that my $800.00 of hard earned money meant nothing to Best Buy. I left more upset than I have ever left anywhere. I am a district manager, once a manager for an electronic retail company myself going on 16 years, and will never do business at any BEST BUY AGAIN and if that manager Dwayne worked for me he'd be claiming un-employement by now! Customers always come first JERK! Do not ever shop here, these managers think of their pocket first and customers last. Hey Dwayne you must know people high up in the company because you never made manager on your own!!!

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  12. ________________________________
    Subject: Re: Unprofessional Best Buy Warehouse Supervisor;Flower Mound, Texas/Sunday July 24, 2011___________________________________

    http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18

    ___________________________________

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  13. __________________________________
    Subject: Re: Unprofessional Best Buy Logistic Supervisor;Flower Mound, Texas/Sunday July 24, 2011

    ___________________________________

    http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18

    ___________________________________

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  14. When Best Buy lost all their competition you started gouging customers. Most people buy your high tech products are smart enough to comparison show online. At least to learn about product features since it is difficult to get good tech help from your ever shrinking store staff. Price comparisons come with tech searches. Your approach is to have your cometition pay sales tax. But you should be after Amazon to pay your overhead!
    Sample: I am shopping for a home wireless router. Your price is 10% higher than Sears, K-Mart, Office Depot and every other brick and morter retailers I checked. You are your worst enemy.
    Signed Bob Blount

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  15. Your store in Albany, NY promises service beyond the sale... but that is not true. My neighbor bought 2 (two) laptops within one year & also brought his desktop into to have it repaired. We've rec'd calls they are done..he travels 3/4hr to pick them up...NOT DONE. He has paid someone to drive him, as he has Parkinson's, & paid an aid to assist him into the store, not once, not twice..three times. A letter will be sent to your headquarters & the BBB, & the attorney general. Imagine taking advantage of someone with a disablilty!!!

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  16. I have always bought from best buy, computers, appliances, and so much more. Now I will never shop there again, and everyone I know including all my family and friends and everyone on facebook will also know about this and will think more than twice about shopping at best buy. My name is Brandon Weaver, I live in Las Vegas, NV, and have been terribly mistreated by all best representatives that go all the way up to corporate. I purchased a laptop about 2 years ago and it worked great, easy to use and fulfilled all my wants and needs, love of my life. Finally it was time to get rid of it, so I go in to best buy with my old laptop to show them the problem and eventually buy a new laptop from them, so as the geek squad checks my laptop, I shop around for a new one. The geek squad tells me I don't need a new laptop I just need a new harddrive, so he tells me that he can save me some money by just replacing it with a $50 harddrive, so of course I agree, I mean who wouldn't want to save $300 to $400 bucks on a laptop. Then they tell me that it cost $200 to install and replace the harddrive, so now I'm skeptical because I'm only saving $100 bucks minimum. Then they say it will be like a brand new computer, plus I get a free protection plan and everything, so if anything goes wrong they will take care of it for an entire year. They finally convince me to purchase their service. Three months later my computer doesn't even work anymore, it just goes off for no explainable reason. I return to the store(1421) that supposidly fixed my laptop, and have them fix again. Unfortunately, this black tie plan I was never told about, and if I was told about would have just bought a whole new laptop, is the only possible way that they would be able to help me. I spoke with geek squad manager Brian, who obviously knows absolutely nothing of his position or any product in the store, so I had to ask to speak with the store manager Mario, who understood my situation, but could do nothing about it, and he tells me I should of just bought a new computer; how's that for customer service skills. Why would anyone spend $150 dollars more on some black tie plan for a harddrive? All I wanted was a new computer and they convince me to keep my old one, what kind of service is that? This a warning- Do not trust the geek sqaud with your computers, because they will convince you they can fix it and just break it for you, they are an unnecessary service, so please dont waste your time, because you will be disappointed. After all of that heartbreak and disappointment, my cousin tells me the same exact thing happen to her through a different company, but she took a step further and called corporate and they sent her a brand new laptop free of charge since they couldn't fix her old one. After hearing that I felt a bit of relief, so I called over to corporate to see if they could help with the situation, and terribly, they can do nothing either, matter of fact I just got off the phone with them and I could not even speak with a manager or supervisor, they told me one would call me within 48 hours. Yeah right, I'll be looking forward to it.
    Signing Off, BMW

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  17. I have always bought from best buy, computers, appliances, and so much more. Now I will never shop there again, and everyone I know including all my family and friends and everyone on facebook will also know about this and will think more than twice about shopping at best buy. My name is Brandon Weaver, I live in Las Vegas, NV, and have been terribly mistreated by all best representatives that go all the way up to corporate. I purchased a laptop about 2 years ago and it worked great, easy to use and fulfilled all my wants and needs, love of my life. Finally it was time to get rid of it, so I go in to best buy with my old laptop to show them the problem and eventually buy a new laptop from them, so as the geek squad checks my laptop, I shop around for a new one. The geek squad tells me I don't need a new laptop I just need a new harddrive, so he tells me that he can save me some money by just replacing it with a $50 harddrive, so of course I agree, I mean who wouldn't want to save $300 to $400 bucks on a laptop. Then they tell me that it cost $200 to install and replace the harddrive, so now I'm skeptical because I'm only saving $100 bucks minimum. Then they say it will be like a brand new computer, plus I get a free protection plan and everything, so if anything goes wrong they will take care of it for an entire year. They finally convince me to purchase their service. Three months later my computer doesn't even work anymore, it just goes off for no explainable reason. I return to the store(1421) that supposidly fixed my laptop, and have them fix again. Unfortunately, this black tie plan I was never told about, and if I was told about would have just bought a whole new laptop, is the only possible way that they would be able to help me. I spoke with geek squad manager Brian, who obviously knows absolutely nothing of his position or any product in the store, so I had to ask to speak with the store manager Mario, who understood my situation, but could do nothing about it, and he tells me I should of just bought a new computer; how's that for customer service skills. Why would anyone spend $150 dollars more on some black tie plan for a harddrive? All I wanted was a new computer and they convince me to keep my old one, what kind of service is that? This a warning- Do not trust the geek sqaud with your computers, because they will convince you they can fix it and just break it for you, they are an unnecessary service, so please dont waste your time, because you will be disappointed. After all of that heartbreak and disappointment, my cousin tells me the same exact thing happen to her through a different company, but she took a step further and called corporate and they sent her a brand new laptop free of charge since they couldn't fix her old one. After hearing that I felt a bit of relief, so I called over to corporate to see if they could help with the situation, and terribly, they can do nothing either, matter of fact I just got off the phone with them and I could not even speak with a manager or supervisor, they told me one would call me within 48 hours. Yeah right, I'll be looking forward to it.
    Signing Off, BMW

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  18. I went to the Tyler TX store all I needed was a repair on my phone which I had insurance on. Never once have I had a claim on the phone and have been paying for insurance on that phone for two years. Then they wanted a 150.00 deposit for a loaner phone and the customer service assistance advised me that my phone would be back by the saturday (3 days from the time it was turned in) The loaner phone did not work properly and I had to return to the store another 45 minute drive, Upon returning to the store I was advised that I could NOT have my phone back, even though it was stil laying right in front of me. Best Buy would loose money if they gave my phone back to me at that time. (I think that is THEFT) instead I ended up having to buy a "to go phone" and was still told that I would have my original phone back by Saturday. It is now Saturday and I still do not have my cell phone back. The store in Tyler and the Corp. Office is "trying" to find a solution to solve the problem. However the "man" (manager/Scott) from the Tyler Store that I spoke to (and I use that term MAN loosly)REFUSES to work with me. No one in BEST BUY can or are willing to fix this problem. Instead they remain to stand behind their LYING customer service rep's. I will never step foot into another BEST BUY store in my life !!!! I would NOT recommend buying anything from BEST BUY and I will be turning them into the BBB

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  19. I was given a HP compaq preserio laptop this May for mothers day from my kids and my husband. On July 10 I opened my laptop to find a crack in the screen. I asked my husband if he knew what had happened and he informed me that he did not know as the computer had been sitting on the table all night. I was a little concerned but did not know what to do about it, so I just continued to use it. A few days later I was wiping of the screen with a dry cloth to get it clean. When I finished the screen had cracked half way cross the middle of the screen. I had my husband take it back to the Best Buy store located in Sparks, Nevada to see if they would replace the computer. They informed my husband that it was not covered under warranty because it was caused by human error. When asked how it could be human error, my husband was informed it was because I did not open and close the laptop properly. Now, really I am a 41 year old mother of 4 and am quite sure I am capable of opening and closing a laptop without damaging it. I than called the HP customer service to see what they could do about the damage. I was told that the damage was human error, and was not covered under warranty. I was getting ready to send a complaint to HP and Best Buy, I noticed a few customers were complaining about the same problem with their laptops. Several of them were told the same thing as me, and others were told that it was an internal error and would be covered under warranty. Several hours later these customers were told that it was not covered under warranty and that it would cost 350.00 to fix the screen. Original price of lap top was 279.00) My husband took it back to the store and Geek Squad decided to send it in for repairs and see it HP would fix it for free under a manufactures warranty. I received a call today informing me that it would cost 369.00 to replace the screen. After receiving this message, I decided to go to Best Buys and HP's web site to find my computer and see what the warranty information was. Believe it or not Best Buy nor HP sell that particular computer anymore nor does it list it as ever being sold. CAN'T IMAGINE WHY THEY DO NOT SELL THAT LAPTOP ANYMORE!!!!!
    Needless to say I will never purchase another thing from Best Buy Or HP and I will tell every person I know not to buy from them. I purchase all my printing supplies from best buy and have purchase an apple computer and a laptop for my husband spending at least 3000.00 in the last year, only to find out my business and my money means nothing. Best buy stores and its employees are only out to make a buck. Customers do not matter and corporate does not care if they lose business. I know they will not see this complaint but I hope that those of you who read these complaints will find another place to purchase.

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  20. As Best Buy Customer for 5 years after my experience yesterday at the Best Buy store in Norridge, IL our first time and last time ever at this store. Best Buy has lostWe went to return some speakers, because they blew out. We had purchased the warranty but it didn't cover blown speakers (we weren't told that when we purchased the speakers, so we could exchange them or get a store credit). We found a better quality speaker Polk audio 6 1/2 200w peak 100w rams for $99. So, we take the speakers to customer service and my husband noticed that the actual box displayed 6 1/2 180w peak/60w rms this was different than the actual display tag for $99. My husband went back to show Johnny the speakers and to see if they could find the correct ones. He looked up the speakers online and they displayed the same information as the display tag. My husband wanted to know where those speakers were that were displayed on the price tag. Johnny then found another set of Polk audio 6 1/2 300w peak 100w rms. We thought those were the ones but, they rang up $200. Johnny said, it must be a misprint, yes a misprint and misleading. He looked the speakers up on online and it displayed the same information. I wanted to speak to a manager, Johnny stated well he will tell you the same thing, "this is something Best Buy misprinted". I wanted to speak to a manager to see if we can resolve this issue and get the product. Danny (I don't think he was a manger for the store anyway). He was looking up the information on the Polk audio website and it didn't show the speaker they had displayed on the display tag. So, Danny says, "yea, they only have the 60w speakers, I guess it's a misprint" I told Danny I wanted to see the store manager (big mistake). So, Naveede first addresses me as yea, "I said excuse me" he restates, "Yea, can I help you?" So, I call my husband over to start explaining the problem and Naveede says, "yea" so, it seemed he wasn't interested or had no intention to help us so I started to explain the issue along with my husband and Naveede says, "wait who are the speakers for?" I stated, for my husband until I realized he was being sarcastic, I stated, "they are for both of us because we both pay the bills” By this time I feel we are being disregarded I was starting to say something and Naveede stated, “This conversation is over". I was in total shock I didn't even get my point across or we didn't even explain the issue. So, my husband says, "What are you talking about you haven't even listened to anything we were saying". By this time we were both upset, I told Naveede, I couldn't believe he was behaving in this manner and Naveede asked us to leave the store, he said, " I want you to leave now", Then we were really upset. My husband and I told him we didn't have to leave and we wanted to get our money back for our return. So, Naveede continues to call mall security, all the representatives in the store were coming it was crazy. Naveede starts pointing his finger at me and tells me you need to calm your voice down and you need to leave. My husband told him don't point his finger at me and Naveede asked my husband, "are you threading me" then he proceeded to dial 911 saying, he was going to press charges (for what) this man was out of control. We walked back to customer service after being escorted by the whole store, as I was walking completely upset saying " I can't believe this and you’re the manager!” Naveede was unprofessional, rude, unaccommodating, arrogant, nonchalant, uncaring, insensitivity etc. I have never been so humiliated, embarrassed, belittled, or disrespected in a place of business. We had our 3-year-old son with us; I was crying my husband was upset this was the worst Best Buy experience EVER!!!!!!!!!!

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  21. I wish I had read these comments before I purchased laptops from you. I purchased 2 laptops from you online 39 days ago. on 7.23 I found that the battery clips were missing on one. I travel for work and took it in to see if I could get ift fixed today. I spoke to one polite Geek, his manager, his manager, and 3 corporate customer service people. The only solution they could give me is let Geek send it in (no laptop for an unnamed time) or deal with the manufacturer. I had a different response from one customer service rep, but the store would not support it. I asked for help for a solution. No one would listen. The manager was rigid and rude.
    I have ordered two clips and springs and will install them myself. I hope that takes care of it.
    You do not have customer service. You have people who read policy very clearly and sometimes rudely.

    I will never buy anything at Best Buy again...but i am not sure that anyone there cares.

    Susan Pleasant

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  22. My name is Eric. I went into a Best Buy located in Tuscaloosa, AL two days in a row trying to get help with a phone purchase. Both days (8/5/2011 and 8/6/2011) the sales associates at the Tuscaloosa, AL location failed to provide competent assistance. The Door Greeter on duty was very rude and gave me the impression that he was more concerned with the Caucasian customers (I am African American) entering the store. The Door Greeter had the "oh well" attitude as he watched my money leave the store!

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  23. Best buy is a joke. I bought a lg prime cellphone from the best buy by chapekl hill mall in akron ohio about 6 months ago. I bought the protection plan along with it for $10 which totaled everything to $150. Well yesterday my touchscreen on my phone stopped working and when i went into best buy to get a replacement or to get it fixed they told me this. "we have no record of you ever buying a phone from our store we see that you bought a laptop but no phone is here. I had my reciept with me to show them that i did in fact buy my phone from there and had the protection plan but they refused to help me bnecause it was not in there system. so basically i got robbed of $150 from the store and now i am screwed on recieveing a new phone because my purchase was never put into the system. Best buy is a joke and i would not recommend anyone ever buying from there they will screw you over

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    1. If they would have checked the so call up dated version of fc client then they might have been able to pull up a purchase history. There is also another way to locate information, lets face it best buy is full of it and they have really lazy employees and the way the economy is now there are people that really would like to have a job.

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  24. best buy in miami beach florida ,we can t get anyony answer the phone ,no costumer service.please have someone answer the phone.

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  25. We purchased a desktop approximately one month ago and this morning it would not turn on properly. Only a blue screen would come up and a message saying that it was trying to repair the issue. After a few hours of it pending we gave up. We took the desktop back to Best Buy. They told us that it was past the 14 day warranty, so they would ship it back to the manufacturer (HP). This would take 2-4 weeks. Obviously we were upset, but what could we do?

    Once we were back at our office, we received the mail, and coincidentally there was a letter from Best Buy Geek Squad offering us a Black Tie Protection plan for either two or four years. I called both the store and the Geek Squad corporate office to see if purchasing this plan would still apply to us even though they already had our computer, and if it would expedite the issue. After a considerable wait time on both calls, The Geek Squad corporate office informed me that I was still able to purchase the protection plan, and it would most definitely expedite the return of my computer. The Best Buy store informed that I would be able to get my computer back after 2-4 days instead of 2-4 weeks. However, the Best Buy location could not sell me the service plan. I could only purchase it from Geek Squad corporate, so I called them back. After being placed on hold for approximately 27 minutes, they informed me that I could not purchase the plan at this time because my "Access code was broken, and needed to be repaired" and that "There is no way to override the system error" and that I'd have to wait 3-5 days in order for technical support to fix this error. I asked to speak to a manager, even though the customer service representative informed me that a manager would not be able to help me. I insisted that she find me a manager, and begged the manager to help me. He told me that there was nothing he could do, except to call me on Friday (5 days from today) to give me an update.

    I called the Best Buy location again, and spoke with Dani. She said that that there was nothing they could do, because they are not able to sell protection plans after 14 days (only corporate Geek Squad can offer this product). She informed me that I missed the warranty by only two days, because it was actually a 30 day warranty. I asked her if there was anything they can do to expedite repairing the computer and she told me it would take 3-4 weeks and that was the best they could do. I informed her that a few hours ago, someone told me it would take 2-4 weeks, and she said they were wrong. She put me on hold, and came back to tell me that the warranty was actually up after 14 days instead of thirty. She also informed me that they were wrong about it only taking 2-4 days for it to be fixed by Geek Squad, and that it would actually take about 3-4 weeks even if we did purchase the extra protection plan. I asked her, “What was the point in purchasing it?” She informed me that there really wasn't much point unless my warranty had expired. My original factory warranty is for one year. I expressed to her several times that I was very unhappy and begged her to help me in some way. She again told me that there was nothing she could do for me.

    I have never been told so many conflicting things, and been given such a complete run around by a company. It took me from about 1pm-4:30pm (not to mention the hour that we spent at the location earlier today) and we are not any closer to getting our computer back.

    I know this review is long, and if you skim to the bottom like I usually do... DO NOT PURCHASE COMPUTERS OR CELL PHONES FROM BEST BUY. They will treat you like crap.

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  26. I visited the S. Tulsa store to look at the Echo Smartpens after having seen it in the ad. I spent 20 minutes walking all over the store with at least 5 different associates thinking it was on the opposite side of the store. I stopped at the Owasso store to see what was available. There was one 8 gb Echo Smartpen Pro Pack left at $229.99. I wanted to research the different packs available. The next morning I called the Owasso store and asked if it was still available. The 1 item was left and I asked for it to be held. Kyle said it would be at the Cust Svc desk, it was $249.99 and was very persistent in trying to get me to pay for it over the phone but my intention was to pick up a few other items and pay all at the same time as I wasn't sure what accessories I wanted to go with it. I arrived that evening to see there was 1 hanging on the display. To be polite, I went to the Cust Svc desk to let them know I was making my purchase that the one held could be put back on display. The Assoc didn't find one held. I mentioned I had spoke with Kyle earlier that day...he insisted he had not spoken with me, argued with me, and as he walked off he tossed a piece of paper on the counter for the cashier to credit him for a 'sale over phone'. That rubbed me the wrong way after his response to me and it was never held in the first place. She rang up my purchase. As I put my receipt in my purse, I noticed it rang up as $249.99 not $229.99 as the yellow tag still stated on sale. She asked for price check but no one came. Another Assoc came by she told him the situation, I said 'I will show you' since it seems no one knows where these products are located and starting walking...halfway across the store...I realized he wasn't behind me he was still at the desk. I walked back where another customer had been waiting behind me. I said, "I thought you were following me." He said, "I can't, I am off the clock." Then I realized she was ringing up his personal purchases in the middle of my questioning the price and the customers in line behind me. When she finished, she called multiple times for assistance. Finally someone came, but they had to ask for someone else to handle it. Then the additional person asked the customer behind me what she could help with, they had a return, 'oh this is the only line that can help you.' Are you kidding me? The only person that could adjust my transaction finally appeared griping the whole time. Finally after 30 minutes I walked out 'once again I had a bad experience at Best Buy'. Why I give them another try every few years for another frustrating experience is beyond me. No more! I actually get a survey on my receipt valuing my feedback (490119, 80581, 982395). I spent 20 minutes answering the questions, typing my reason for poor service and as I am almost done, it threw me out of the system - 'expired' so I am here now. Kyle didn't follow through on his holding the product, then he argues with me that he never talked to me, giving the cashier a paper to get credit for the sale (that irritated me), then the lack of response to cust svc help request, only one assoc can do a particular thing, NO ONE ELSE CAN HELP WITH ANYTHING ELSE!!! Then wrong price, the additional Associate in uniform tells me he can't help me because he's off the clock and his personal transaction came before mine was resolved as well as the customer in line behind me, and icing on the cake...my time in taking the survey was wasted by the site 'expiring'. I won't go back! I will pay twice as much for my product or wait for someone else to ship to me. Every time I have given them a try, it has been a hassle.

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  27. I am so happy that business is so great at Best Buy that they can totally ignore prospective customers. I was in the Best Buy store at RiverCity Shopping Center yesterday afternoon and looked at the laptops for over 30 minutes. Not one salesman came over to help me. Now I should explain that I am an older american and maybe they had the impression that I couldn't or wasn't going to buy anything. I spoke to a manager and he was then going to get someone to wait on me. I thanked him and said "no Thanks". I was in the Rivercity store in Jacksonville fl, just in case you might have video. I was there approx. 1:30 till 2pm. I'm the old man standing and looking at laptops. By the way, I got a better deal at Walmart and my wife bought a phone also. I guess that Bestbuy just isn't interested in old people . To bad cause a lot of us do spend money.

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  28. Has anyone ever put two and two together...the whole Geek Squad concept. This is a company that found a residual income stream by selling junk, not respecting customers, and refusing to be forthcoming and honest. I will NEVER buy anything from these people again. I have been fighting for weeks and will gladly fight with them for as long as it takes, until I get to the CEO at the top of the pile to get some satisfaction. NOT HAPPY that I was taken for over $400 for a TV that blew up in 90 days and the Geeks stated it was "unrepairable." Very very unhappy and disappointed in the lack of care for repeat customers through satisfaction.

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  29. Let me tell you. I was never handed anything showing these terms. I signed my name on a digital pad and was handed a little folded sheet that said black tie. I was told any accidental damage bring it in and we hand you a new one. I had two friends with me. I asked several questions. To confirm. The truth is I made a choice based on lies told to me by the best buy employee. And I've been online and there are many many more just like me. Are we all liars? I'm out risking my life fire fighting. And have no phone. When I return home I'm filing a personal law suit against lamesa ca. Best buy. I don't care if I loose. I grantee that stores profits will be effected at minimum. I'm gonna blow this up . Think I'm topical jerk customer? I've made it to premier member several times and have never had a complaint till now. I was lied to. And thrown under the bus for a cell phone. I'll spend every cent I have to get justice. I want my brand new EVO4 and ill walk away to never shop there again. Or I will make sure every person in san Diego knows not to trust best buy. And I will sue. I'm mad. Best buy lost a good customer. It's up to them how many more they want to loose. I aNy my new phone or else.

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  30. You have made it very difficult to write comments on this page. So, instead, I will send letters to the following places with my complains: Best Buy of Norman, OK; Best Buy Coorporate Headquaters; Local and many State Chambers of Commerce; The Attorney Generals office in Oklahoma and Minnesota; and other places. Then Best Buy will maybe wake up and start hiring people who know what they are doing. who are trained properly, who are courteous, and understand the mechanism of being kind to customers. You may be a big Coorporation, but you also need to be accountable.

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  31. I was in the Norman, Oklahoma Best Buy store today to return an item I had bought for $60.00. I handed the receipt and the item to the young lady at the Customer Service Desk. She looked something up on the computer, and then called for 'the manager'. She then said that since I was 2 day over the 30 day return date she would have to call 'the manager'. 'The manager' (who was actually the Asst. manager) came up to the counter. She said she couldn't refund me the $60.00 as it was over the 30 day refund limit. I told the 'Asst. Manager that I had been sick in bed for the last 3 weeks and that I was unable to bring it back. She said she understood, but it was store policy. I said I would take the store credit and that I would give it to my son or someone for Christmas. I waited. I said again, "I will take the store credit." She said I would have to buy something now, a product or a DVD. I said I did not want to buy anything now, that I wanted a store credit. When this 'Asst. Manager came up to the Customer Service to begin with, I felt she was not in a good mood to begin with. She gave me the attitude that I was just a complaining old senior citizen. We do have laws in the State of Oklahoma against Elder Abuse. Best Buy needs to hire 'Asst Managers' who know how to handle situations more diplomatically and with a caring attitude. This very young 'Asst. Manager' was not well trained and acted like gustopo!!!! I told her I was not going to take back the item or the receipt and that I was going to call Coorporate Headquarters to let them know how I was treated. I walked out of the store without the receipt or the item; to which this young person followed me and tried to get me to take the item and the receipt. I told her to keep it, I would take care of this tomorrow when the 'Manager' was in. She proceeded to follow me out of the store yelling at me that she couldn't keep it. When we were out of the store she said, "I'll just throw it in the garbage." To which she did, in the receptical outside of the store, receipt, item and all!!!! As I was on lunch break from work, when I got back to the office I called the Best Buy in Norman, OK. and asked to speak with the Manager, Mr. Lee. Mr. Lee has been very good to me in the past. We have purchased 4 car stereos, including installation, from Best Buy in Norman. At one time within 1 week of the purchase of 1 of the Units, the Unit was stolen out of my grandson's vehicle. I explained to Mr. Lee that he is a student, and he works full time and if there was something he could do to reduce the cost or something. He said he would not charge for the installation!!! Now, that is good P.R. We bought 2 more after that. The person I spoke to when I called back to the store said that Mr. Lee was not there, that they only had the 1 'Asst Manager' on duty and that Mr. Lee would be back on Tuesday. The person put me on hold. When he came back on he said it would be a moment before the 'Asst Manager' could talk to me. I told this person I did not want to speak to her or argue with her over this situation. I also instructed that person to get the receipt and the item out of the trash since the 'Asst. Manager' threw it in there to begin with. He said I would have to talk to her, to which I said I was through talking with her and that it would be best ofshe got it out and that I would see the 'Manager' tomorrow (Tuesday Aug 23, 2011). He then said, "You told her to throw it in the garbage." To which I told him that I did not. She took that upon herself, and made that decision herself. I asked him what the 45 day return policy was. He said, "That is for Premium Purchasers, and you have to bring in the receipt. Excuse me!!! I did bring in the receipt and the item in the original box, just like I received it. I then proceeded to hang up the phone.

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  32. I was recently at your Best Buy store in Brownsville, Texas and can honestly say I was dissapointed with your customer service and even more with the lack of giving a hoot by your Store Manager. I arrived in the store at about 12:00 pm with the intent of purchasing a Laptop computer. I asked one of the girls working the sales floor if a particular computer was in stock and she advised the one on sale was out already and she walked away from me. I asked another customer service girl for help and she said okay and kept on going. I went to the computer counter and waited for my turn in line to get help with a laptop. While in line waiting a person (who spoke only spanish) walked past me to the head of the line and received instant help while I continued to wait. I went to the Geek squad desk and asked the employee behind the counter if he could call someone else to help me because he didn't sell computers and stated he would and turned around and continued to do nothing. After about 40 minutes of being in the store and waiting for service, I noticed the same male employee who i had asked for help, come from behind his counter and help another customer. I went to the front of the store and asked for the manager who was identified as Frank Behr. Frank showed up and I explained that I had been in the store for 40 minutes and had not received any service. I told frank what had happened with the service the computer area girls or lack thereofe as well as the GEEK squad guy who came from behind the counter to help someone after telling me it wasnt his department. Frank stated it didn't matter if the person spoke spanish that they did not get preferred treatment, I told frank that wasn't the issue, but I would beg to differ that customer had only been in the store a total of less than 15 minutes. Frank followed up by saying the computer area had three employees working and I advised him there were only two girls working and he had this annoyed look on his face. I told Frank I had been to this store several times and had purchased several items, but I would not be coming back if that was they way his store was going to conduct business. But a sad story to a happy one, I went to Office Depot where they were more than glad to sell me a Laptop Computer. The folks at Best Buy could use a lesson in Customer Service from Office Depot.

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  33. This weekend i went to best buy and saw that they had a LED tv for 275. But when i went to the cashier the TV rang up 229. So the cashier forgot to issue me the warranty and i told her that i wanted it. Well come to find out the TV rang up wrong. so they refunded my money back and told me that 245 price was wrong and the tv should of rang up 275. So i told them that they were wrong and the tv should be given to me at the price it came up as and not 275. They said no so i told them to keep the TV and their customer fing sucks. and i call their manager and they try to say the same thing. Whatever happened to Customer satisfaction. . boycott Bestbuy.

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  34. On 8/1/11, I brought my daughter's Toshiba L645D-S4030 laptop in for repair and was told that the harddrive was the problem so I purchased the tech support pkg for up to 3 computers for 179.00 and data back up for 80.00 and harddrive for 64.99 and was told if the harddrive was not recoverable I could get the 80.00 refunded. I was notified by phone a couple days later that the harddrive was not repairable and that they would install the new harddrive and they needed the system recovery which I had to order since my daughter did not have it. I called them to let them know that it would take a few days to get the system recovery and they said okay. In the meantime I started to get recorded calls saying that my computer was ready so I called again and Melanie (I believe it was)said to disregard it and just bring the system recovery in when I get it. So when I received the system recovery, I brought it in and that is when they could not find my daughter's laptop. They asked me if I made a mistake and picked it up earlier, I said no. They spent about 20 minutes looking for the laptop so finally they said they would ask the manager the next day as he was not in at the time and call me back. Patrick called me and said they showed that someone picked up the laptop and got the $80 refund a couple hours before I came in to bring the system recovery and was I sure that my daughter didn't pick it up, because the video recording showed an Asian girl picking it up. I said my daughter did not even know which Best Buy I took it to and she did not have the receipts and that I had them in my possession at all times. I asked what was her discription and he couldn't be specific and I said my daughter is half caucasian and is very tall and I even asked her if she went to pick it up and she said no, besides she did not have the receipt, I did. Patrick said they would have to look into it further and get back to me. Well since that time I never received a call back and I had to call back constantly and was told again that they were still looking into it and not to worry, I would be compensated and the $80 would be refunded to me. It took over a week of telephone calls until yesterday 8/24/11 finally called me back to tell me they had a HP laptop to give me. My daughter said she did not want a HP, that she wanted a Toshiba. When we went down to the store, by the way it is the store at 6950 Arroyo Crossing Pkwy. Las Vegas, NV, the customer service manager "Debbie" would not refund the $80 saying that the refund was already issued on the original receipt and that she was not going to issue another refund. She was very rude about it insinuating that I had already received the refund. My daughter and I became very upset and we were exchanging some heated words with her. We left with a Toshiba laptop they gave us to compensate for the one they lost, When we left the store, my daughter called the corporate office and spoke to Rhonda, who was able to authorize the $80 refund. When we got home and examined the Toshiba laptop they gave us, we found it to be a cheaper model, so now we have a complaint about that. My daughter will be calling the store tomorrow to find out why they gave us a cheaper model. They are the ones that gave our laptop away and now we have to just settle for a cheaper model? Why are we being penalized for their incompetence?

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  35. Wow. It seems as though best Buy let there stores make reservation list for the touchpad this morning. My local store made a list last night and told people this morning when they went on sale if you weren't on the list you couldn't buy one. Called the corporate office and the manager said they had computer problems and couldn't pu them in their inventory. Way to go Best Buy. Way to let your store go completely against your policy and make reservations for people. Its very unfair to the people that were following your posted policy on your website. You have lost a customer who routinely purchased items from you. I cannot believe with all your hype about not reserving these items and then you let them do it. I am very angry with your whole corporation and will never buy another thing in your store or online. I will be encouraging others to do as well. Afterall, your promise to your consumers was not honored!! Unbelievable!!!!!!!

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  36. Looks like Best Buy consistently gives poor customer service. A young
    couple in our local Bastrop Texas area
    lost everything they owned in a fire
    caused by a careless cigarette smoker( Big Tobacco companies are next. Thank you U.S. Government for continuing to subsidize these murdering monsters.) Best Buy again showed their true colors by not honoring the couples service contracts. We will stand up for ourselves and protect our friends,neighbors and familys. Rome fell as will Best Buy, perhaps not immediately but eventually. I will no longer purchase items at Best Buy.

    Susan Richter Red Rock,Texas

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  37. Last Sunday me and my wife let to bb. We where the 1st in line for the hptouch pad
    We where told sat night that it would be 1st come 1st serve then where right all the employees bought every last one before the store opened at 10am
    I will never buy another thing at bb again
    Thanks for the great work
    Tyler TX

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  38. Went to bb last Sunday 1st 1 inline 7.45am
    We were told on sat night that bb would put there stock of hp touch out and it was 1st come 1st serve
    They were right every employee bought all the stock they had. BB mangers said they sold them all online put on sat night they where pulled of the shelve and would be out on Sunday am
    Way to go BB u just lost another good customer
    And to all the employees at bought all the hp touch try to remember who keeps the doors open the same people u f
    Thanks again