AT&T Corporate Office Headquarters HQ

787 comments
AT&T's Corporate Office Headquarters HQ

Official Address:
208 South Akard Street
Dallas, TX 75202
Corporate Phone Number: 1-210-821-4105
Corporate Fax Number:
Corporate Email: [email protected]
Corporate Stock Symbol: T

AT&T is famous for communication services. AT&T's products include wireless voice and data, broadband internet, video, and data, and long distance phone service. AT&T is one of the premier wireless providers for smart phones in the US. AT&T's main competitor is Verizon. AT&T's toll-free customer service number is 1-800-331-0500 for wireless services. For Landline customer service the number is 1-800-288-2747. The company does encourage users to use their technical support system and help forums on their website.



AT&T Corporate Office Building Photo
AT&T Corporate Offices


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787 comments:

  1. Perfect for the new Dallas 2011 show. All eyes will be on Dallas again.

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    1. You know its bad when you call the customer support center from one of the att office where you live and keep getting hung up on and they the sales rep gets hung up on to and also all they do is get rude with you and I hate repeating my self every time I have to call back because I get hung up on or keep getting transfers to someone else and it also bad when you call to ask questions about a phone you bought they tell you they don't know nothing about the phones if that is the case then they should not be working as a customer service person or a response team at all.

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    2. I truly hate AT&T!! I do not know how they stay in business with such poor, poor service! You call because you have a need; you get into the automated system and you wait on line for 40-60 minutes before you can speak to a rep. IT IS THE CALL TO HELL!!! I hate AT&T!!

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    3. At&t must not need any money. I will gladly give mine to another carrier. I called and was hung up on and not even tried to resell me a phone. My phone was stolen and tried to replace it. Stay away from at&t

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    4. I had been a customer of Bellsouth/Att for thirty years. Prior to Att, my service was great. However, since the merge/buyout it has become a customer's nightmare. I was constantly overcharged (better watch your bill) and the internet service was worse than dial up.I recently phoned them to again complain about the service and the billing when the CSR rudely told me to "go ahead and switch to TWC, they will notify us". I demanded to speak with her supervisor and was sent to voicemail for "Sheila Cornelius" To date, she has not returned my call. I switched carriers for all of my services and I'm still being billed. Their customer service, or lack thereof, assuming they answer the phone and you don't pass out from exhaustion from staying on hold is truly the worst experience possible. This is the way they treat a customer of 30 years...how do they treat new ones? The sad part is Corporate REALLY DOESN'T CARE!!!!

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    5. I signed up for the World Traveler Package offered by AT&T, what a scam. What the rep' didn't explain was that regardless of whether I made a local call within the country I was in and it was a phone number through that same provider, I would be charged 0.99c versus the 10c that carrier charges locally. The only thing I was told is that it would be a convenient service to have while calling the US from another country. Now I'm lumbered with a $900 phone bill.
      My husband was able to call me at no charge because he was "in network", I was charged for answering his calls. How convenient that AT&T failed to mention this.
      I called their customer service today, what a farce that was. The person I was speaking to didn't understand what I was complaining about nor could I understand their English.
      I am going to call their corporate office and complain, but whether they listen or not is another thing. Here's another $2500 a year they will be losing if nothing is sorted out.
      Be warned, buy a cheap disposable phone in the country you are traveling to or better still, replace the sim card. This way, you won't be ripped off by another greedy corporation.

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  2. The customer service and repairs response system for a company whose main business is communications, you have a terrible setup. everytime I call it takes me hours to get to a point that I speak with a person. I get bounsed by the machine several times and I have to answer or punch same answers several times. Even when they cll back the system misses and I have to start all over again. It is really shamefull that we have to go through this every single time.
    I had one agent by the ame of JSON ANSWERED AFTER 72 MINUTES and when I told him about the problem I had to reach someone all I heard was one word " OK " and then he repeated what is the number you are calling about I got so mad that I hang up on him. LOL shame on you/ with this service. Kaz

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  3. My name is Ami. I have an idea for AT&T wireless that I know will not only make money, but also save lives. I have to get this idea out & I did'nt know where else to go but direct to the source. Please email me if interested. Thank you. [email protected]

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  4. AT&T has the worst consumer service. My phone is broken Samsung Fly I have had 4 different ones since Nov 2010. The last before this I was told they have to give this phone 3 trys before sending a different make and model. Now they are telling me they will send me the same phone that only last 2 1/2 months before the quit working. Seven different people asked me the same question over and over. 2 hours on the phone. 15 times they wanted me to sign a new contract and pay a 150 dollar for the phone of my choosing and I can have this poor service for another two years. They told me they were going to call me back and never heard back from them! "Surprise!" Today I am putting a call into Ralph de la Vega to see if their CEO's can deal with their company problems!
    If the company want to get ahold of me here is my e-mail account ( like) it is going to do any good! [email protected] Since my phone is still not working!

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  5. you people are horrible. I can not get anyone on the phone to handle a call for billing mistake by your office in los angeles. You people are the worse. I have been on hold today for over 30 minutes and 1 hr. last friday. Cant' wait to have everyone I know cancel service with ATT.

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  6. you people are the worst. You are charging my cc for a service I do not have. I have been on the phone a total of 5 hours with your cust serv. office handling los angeles. if you think you can handled a simple att issue att contact me at the number left on you voice mail 10 times. Judith Younger

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  7. at&t is awful customer service is pittful and do not ever ask to speek to any higher then the person you or talking to at that time are most likly they will hang you up put you hopld for hours at a time or send you to some one in anther country whear you cant understand them or them you

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  8. [email protected] is the worst company ever! I have spent a minimum of 3-5 hours on the phone each and every month since signing up for the U VERSE service. And to make matters worse, I am disconnected every time I am put on hold. And the customer service folks have no clue what they are doing.
    I signed up for Auto Pay and AT&T has consistently done duplicate debits from my bank account resulting in causing my checking account to become overdrawn and overdraft fees charged. DO NOT ALLOW AT&T ACCESS TO YOUR BANK ACCOUNT.

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  9. I have received a final invoice from ATT U-Verse after I paid the final bill. I have been on the phone for over 45 mins waiting for someone to answer the phone. When they finally answered I was told that I had the incorrect number. They gave me another number, 20 min wait time, again, wrong number. Tranfered me again, after several minutes, dropped call. My experience with AT&T has been the worst customer experience that I have ever had. I WILL NEVER USE AT&T SERVICES and I will tell everyone I know not to use AT&T.

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    1. Ditto your situation. I had been w/AT&T for over 30 years, cancelled within the 30 day window and continue to get bills, letters that my U-Verse service is being suspended/disconnected. And I cancelled the service and went back to Cox five weeks ago. The local agent in the office has been trying to resolve all the bills I continue to get and she is even getting bounced all around within AT&T. They are terrible.

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    2. We were supposed to have U-verse along with other services connected today. It is unbelievable that AT&T support staff entered the incorrect street number and one of the technicians went to my neighbor's house instead of ours. With that said, the technician that came today to do the interior work could not because the exterior prep work was done at another house. My neighbor is not aware that AT&T was on their property without their permission. It behooves me how they can get our street address wrong when AT&T has been our sole provider of residential telephone services. Ninety-five percent of their support staff are incompetent -- you have to repeat information to them three or four times and they still don't get it right. Fifth graders could do a better job of taking information down correctly. I was disconnected twice and I do believe that two of their representatives hung up on me. AT&T. I had a verbal agreement that the work would be completed today -- now we are without cable. I agree with everyone here that the service is absolutely lousy and an incompetent staff to boot. We were trying to save some money with bundling services but sometimes it is not worth it to deal with the headaches that come along with it. I am rethinking the whole thing.

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  10. If I can get out of having service with AT&T. I probably will. I know that know one cares about these messages, but I need to get my frustration off of my chest because I think the service from this company is terrible. I have never been so insulted and mad in my life. It took two days for me to get internet service with the tech being here for over eleveln hours and its going to take two more days soemtime after the fifth to get phone service. It shoudl not take four days to get service and have some man here for hours and hours and nothing be done and to have someone tell me oh well that they did it worng and screwed it up but there was nothing they could do about it and they weren't going to even try to fix it until after the holiday.

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  11. I have so much to sy it would take a book. These people, this corporation, itr's exec all suck a bad attitude and customer service.

    I have so many nicknames that aren't pretty for this douche bag company. You can't believe all the things that theyhave done to me and have gotten away with it.

    They lie, cheat, steal and don't care how they pay, earned it and at what cost. They are manipulative,deceptive and conniving.

    I get finished with one problem last year. It started out wuth 7 big problems. And it took about
    8 months to resolve.

    They know how to push your buttoms to the max. They know how to escalate and procrastinate and take their sweet time at your expnseand incovienence. It is a miracle they still have a job. Ever since Bellsouth sold it it has gone to really bad.

    They love to intimidate and mimic and snicker at you. I think they get trained for that and they think it is hilarious at how upset you are.

    I hope their children reap all the bad seeds and fruit they sow. All the unecessary b.s. we go through. When I filed my complaint with the dept of agri and Fcc they call it craming that they charge me for calls I never made.

    Then they screwed up my internet service, then they charge me for a late payment when my bills are never late. Then they stall when I ask for a manager, saying no one is ever available. Which is a bold fac lie.

    Now they want to charge me a month for long distance that I am not using. Now they expect me to pay for calls never made and cut my services. But you can't talk or resolve this with anyone. At this point I don't give a f anymore.

    These people are commiting fraud and don't care. My girlfriends daughter works for a services at att and you would not believe the fraud and corruption that is going on and that they don't care about their customers only making sales.

    How she tells her mother everyday stories of what is going on that shouldn't be going on.

    A manager over her said never pass clients to me about their complaints even though it is my job. Only pass them to me if they are purchasing a plan and how we can upgrade and getmore money. Otherwise I could care less about these people here.

    They are told to lie to the clients and that they better or their job is axed. What kind of BS is that?

    This place is always full of corruption and fraud. It is about time that att get a shake down from officals.

    With the contacts I made to the fcc and allen west office. Because of the crap they have put me through. They could easily look their jobs. Att deserves to be investagated. I have never seen so many spacy weirdos and off the wall cookcoo congregating in oneplace.


    This is the worse place to be.
    don't waste your money breath and time.They don't pay attention, not focused. All l in la LA LA LA LA LAnd. Too many weordos.

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  12. My name is Carl King, I am a disabled veteran, and AT&T is trying to stiff me and rip me off round $191.86. This started in March 2011 when I decided to try and switch to AT&T U-verse package from AT&T's regular phone service. AT&T U-verse was installed around the first week in March. I was told that my landline service would be terminated the same day AT&T U-verse package was installed and set up. With the U-verse package it includes an international calling plan. I get a bill in the mail towards the end of March on the landline service of long distance and international phone calls totaling over $111.00 and erroneous charges. These calls are actually made on the U-verse plan and then billed erroneously on the supposedly closed landline account.

    Shortly after that around the end of March I receive another bill pertaining to the landline account for somewhere around $57. Thinking this was the close now billing for the landline account, a check was sent to AT&T for that some. Around 1 April 2011 I received another bill pertaining to our supposedly closed out the landline account for the sum of $97. I called AT&T pertaining to both sides of each account and asked why we had received another bill of $97 on account that should be closed. AT&T told me to disregarded bill of $97 because the account was closed and are refund credit would be around $191.86 and we will receive that credit check in the mail in a couple of weeks. This refund was including the $57 that was a double bill, and over $111 and erroneous long-distance phone charges that should not have occurred on the landline account.

    No check was received through April for the credit refund. In May 2011, around the first of this month I received another bill pertaining to the landline account that was supposed to be closed but come to find out that AT&T never terminated the account as stated. On this bill they credited an account that should have a zero balance with $131 credit and stated we still old $16. I called AT&T again for the fifth time pertaining to this issue and stated that this is not correct you always refund credit and we do not old $16 on this bill pertaining to the landline account. The gal told me that she would send a credit refund check for the $131 and I stated this did not sound right, the phone call was terminated.

    After thinking on it for her a couple of minutes it occurred to me that the $111 plus, and the $57 plus, does not total $131 as a credit refund. I immediately called back AT&T and told them do not send out the check because it would not be accepted due to it being an incorrect refund credit. I told them to send out the original credit as stated and it had better be here in two weeks, I was told that everything was taken care of and straightened out and would be receiving the check in a couple weeks.
    June 2011 still no credit refund checks sent by AT&T. I contacted AT&T again this time at least the seventh or eighth contact if not more. Explaining the story again for the umpteenth time, they told me again that this was straightened out and the landline account had finally been closed and that we owed nothing on this account. The refund credit for the landline account as stated by AT&T in June was $193.62 and should be receiving this credit refund check in about two weeks. AT&T was forewarned and told to put in their notes, since this is carried on past 90 days if I did not receive the check they will receive no further payments on the AT&T U-verse account. July 2011 still no check received for the credit refund and no payment sent for AT&T U-verse bill.
    At this point in time this disabled veteran needs help in making AT&T pay what they owe me for my credit refund and not turn off my account as they would if somebody did not pay them for 90 days. AT&T hasn't lied to me and has tried every stall tactic to not pay me my refund credit due.

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  13. I am just so unhappy with your U-verse service. I have absolutely nothing positive to say about my experience. it takes forever to get to a real person and then they aren't very knowledgeable about my issue. It was supposed to be easy but your company turned it into a a month and 2 week headache that still hasn't been resolved.

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  14. They just wired service in my neighborhood for UVERSE. I signed up for the service the first week of June. I still don't have service and my telephone was transferred from ComCast to AT&T 3 weeks ago, so I have no home phone right now. It seems like the people putting in the service, which are probably contracted, do not have a good corporate environment instilled in them. However, as a corporationk, AT&T should be watching how they treat customers. I have spent hours on the phone trying to get it resolved. For the first few weeks, they kept sending different people to connect and they would say that the signal strength is too low and I need amplifiers, but the customer service told me they don't offer them. Another person would come out and say they just put some in in another home. Finally, they said I need a bonded pair and that they would put in the service ticket. I called last night and they told me that my contract had been taken out of the system and wanted to know if I wanted it connected. It is crazy that I, a customer in a competitive business where bills are more than electricity, would have to go through this. They wanted me to tell them how much my contract was because they don't have the record anymore and what I wanted. Then they said they couldn't meet the price that the salesman gave me when I signed up. They also didn't have a ticket in to take care of the problem that the last person a week and a half ago said he would put in a ticket for. I was just sitting waiting thinking AT&T told me they would fix it and in fact they had deleted my contract from their system with no work planned to connect me. This is crazy for a company as large as AT&T to spend the amount of money the hardware and wire costs and pay little attention to the end customer which is where the revenue stream comes from. I think that there is something terribly wrong with the way AT&T is handling their business today. You would think that a company around as long as AT&T would know how to work with customers. I guess my money is not important to them. After a month and a half of waiting for service, I am now considering switchig back to comcast. I would like to use AT&T, but they apparently don't think much about individual customers. Will they ever connect my service? Last night was the second time I talked to a supervisor on their customer service. The first one had an employee number of CN491P and I didn't get the one last night that someone named Craig works for. Anyways, when I asked for the manager, after a long wait, I apparently was disconnected. I will try calling the corporate office today to see if anyone at AT&T cares about customers.

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  15. I switched from Comcast to AT&T for my TV, telephone and internet services (bundle). I was promised gift cards - $50 for changing my phone and internet (each), $100 for signing up for the U-verse, and another $100 for leaving comcast. I chose the premium package and was quoted a rate which I thought was a pretty good deal..worth me leaving Comcast. When I contact AT&T to check on the status of my rewards, they tell me that they've discounted my bill for a year and the savings are more than $400. My bill with U-verse is higher than what I paid for my previous service. What IDIOT would agree to leave a service that was good, to start a service that is about the same for more $$$ than he/she is currently paying. Customer service is extremely poor and they give you an attitude as if it's your word against ours..."can you prove we promised you this!!!!!" AT&T sucks as a provider!!!!!!

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  16. AT&t will you please take the annoying commercial about the Samsung phone with the picture of the spider that makes the girl scream OFF THE TV. Everytime I saw it start, I would mute the TV until tonight when I finally sat through the stupid commercial just so I could see the company it representated and send an email. So disappointed it was AT&T as you provide my cellular service which I am happy with.

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  17. This Company is the worst my phone has not been working for about month now both my husband and i have numerously called them and they just give us the round about. We spoke to costumer service, to their warranty center, ICU, resolutions center I have replaced my phone twice now I also contacted Motorola and all they could do is send me the same phone which sucks it is a Motorola Flip side so don't buy this product. Now not only do they want me to pay them $200 for an early upgrade but buy another phone, they keep saying they will call me and they never do, their system is so problematic they can't even get a hold of their own people. ATT I'm sorry but you have a pathetic excuse for costumer service.

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  18. Shame on you AT&T! You used to be somewhat of a reputable company.. Now you're no worse than a heartless thief who steals from children and elderly! I read the post from the Veteran.. someone who has served and fought for our freedom.. The least you can do for them is call them back and resolve their issue! It's so sad what you heartless people are doing and getting away with! I will do what it takes to bring this to the attention of someone who will make you compensate all of our time and frustration with your false promises of great service and unbeatable prices! LIES from AT&T! You should be ashamed of yourselves!!

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  19. AT&T has the worse customer service reps I have ever dealt with. They are extremely rude and not very helpful. I cancelled my auto bill payment enrollment and they failed to do that. When I called to pay my bill the automated service said I did not have a balance because a payment was directly taken out of my checking account. When I called to resolve the issue the rep told me there is nothing they can do for me and they apologize. Well apologizing is not going to cover my over draft fees. I have had nothing but problems with this service since day one. It's a monopoly and they feel that they can do this to their customers and always get away with it.

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  20. When I worked for at&t, you, along with most big companies and some government entities, allowed people with SAME sex partners to cover them with benefits the same as if they were married because, I was told, they COULD NOT GET LEGALLY MARRIED so you covered them so as not to be accused of discrimination. At the same time I could not cover my OPPOSITE sex girlfriend because you said we COULD GET LEGALLY MARRIED IF WE WANTED TO and therefore had a path to benefits. Now that gays can get married in a number of states, those companies, including at&t, and government entities who allow coverage for partners in those states will have to deny them coverage unless they do get married because they can now legally marry or they will have to allow people with opposite sex partners who are not married to have benefit coverage also so as not to discriminate and avoid massive lawsuits. Does at&t want to cover all girlfriends and boyfriends and process changes in coverage every time one changes those relationships? Will gays now be celebrating their ability to marry when they will HAVE to get married to get the same coverage in benefits they were allowed before for their casual partners who they did not have to be married to?? And get a divorce and remarry in order to change a covered partner? I have proclaimed be careful of what you wish for but as of yet no one is listening. At&t, who allows, same sex partners to have benefit coverage will now have to allow coverage for opposite sex partners or the discrimination lawsuits will begin - and should begin - STARTING WITH MINE. Your only alternative will be to require coverage ONLY for married couples, whatever their sex, now that same sex marriage will become commonplace and is even now being touted for nationwide entitlement. If this nationwide law passes EVERYONE will now HAVE to marry for benefit coverage or they will lose it Do gay people really want to be required to marry someone they could cover before without getting married? And then have to get a divorce when they change partners? It is time for those companies, including at&t, and government entities providing benefit coverage to same sex partners who are not married to change their policies and require that they be married as the times they are a changing. I am not antigay but it is what it is. I prefer to remain anonymous until such time as I determine if it is necessary to file a lawsuit or contact legal representation to file a class action lawsuit on behalf of those of us with unmarried OPPOSITE sex partners. For legal purposes, I consider this notification on this date, July 24, 2011, of your discrimination of those of us, active and retired, with OPPOSITE sex partners, who you are failing to offer the same benefits that you are providing to SAME sex partners.

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  21. WHAT'S THE PROBLEM WITH ATT?
    TODAY, 7/25/11, 9:20 AM, I WAS WAITING 20 MINUTES FOR SOMEONE TO ANSWER!

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  22. how can this business go forward when no customer service to answer the phone?
    That is worse than third word countries.

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  23. The worst cutomer service ever. All you get are lies and more lies.
    My internet service has been out for over a week now. They said that it will be in operation on Monday, five days after the complaint. After waiting all day Monday, I finally called and the lady said that the work order was never processed, it will NOW take another three days. Well Wednesday came and passed and still nothing.

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  24. absolute shit service, pay up the ass for HIGH SPEED DSL and in return get worse than dial up. Way to find your way to the BBB for scamming people AT&T.

    EVERYONE here SHOULD FILE a COMPLAINT also to the BETTER BUSINESS BUREAU about this thieving company so maybe shit will change and they will either go out of business or give the people what they pay for

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  25. We have been overbilled for months on our U-Verse bill. We have a Contract until 08-31-11. I have it right here in front of me. My husband has called several times. He went to the store. He were told today we are owed over $200. He was then transferred and said at the end of our contract we would like to cancel the U-verse TV and get the money we were owed. Instead the U-verse TV was disconnected and he was told we did not have a contract. He was told that we would not get a refund. I want an answer! We have been a customer for the home phone for 26 years, the cell phones for at least 10 years and the internet for at least 10 years. I want a refund also! I will be filing a complaint with the better business bureau. I tried to call your corporate line and was told by a machine that I do not have the correct pin number which was given over the phone to my husband.

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  26. There is no word to define the poor Customer Service that is being promoted by AT&T. I have been trying for many, several weeks to do an exchange of a phone. I have had orders taken but for some reason the phone has never been shipped out. Last Saturday 7/29/after spending 4 1/2 hours speaking with Tammy from the business care she assured me that a phone would be send out on Monday August 1. I never received an email stating if that phone was shipped or not. I called yesterday morning spend 55 minutes on the phone they were not able to find any order. I again call at my lunch time no order. Went home after a hard day’s work I spend another 4 hours on the phone. I was finally connected to a Supervisor Derrick< who then informed me that he has to cancel the previous order from Saturday and re-do the order because I did not agree to the terms & conditions. I had it in writing that I had done so the night prior, Was on the phone with Derrick for 80 minutes, he promised to call me back at 10:PM. he gave me his word as his honor. Guess what he never did call me back. I find that to be so unethical for AT&T. How embarrassing is that. A Supervisor lying. Previously to the Saturday Prior.

    7/23/2011 I spend yet another 5 hours on the phone to do the exchange there again I was told that a phone would be sending out to me within two days. I am still waiting it has been over three weeks no phone. I have lost all respect for AT&T customer service. If I had to rate their customer service it would be below a BIG FAT O. I feel very embarrass to be a customer of AT&T. I am so disgusted with AT&T. You do not know which Representative is going to do what they say, Even the Supervisors lies. They never do what they say they will do. Shame on AT&T. Please I hope that your Customer Service improve very Soon.

    8-2-2011 I am spending my lunch hour again today speaking with Keley Martz, who has me on indefinite hold for a Supervisor. I will have to hang up soon, not accomplishment.

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  27. Just hung up from trying for 30 minutes to reach AT&T about a billing problem without getting through. I have so far used 20% of my cell phone minutes this month on hold listening to them promoting their award winning customer service.I received a letter from AT&T today in reponse to my letter to them complaining about this problem, and the letter told me to call them at the same number.Are they serious?

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  28. Frustrated CustomerAugust 3, 2011 at 3:55 PM

    I just finished a 3-hour long saga with AT&T customer service. They forgot to send me one of the cell phones that I PURCHASED in my family plan, forgot to TRANSFER the number from my landline, forgot to order me a new phone and then forgot how to TREAT CUSTOMERS WELL. I was disconnected 7 TIMES!! The last manager I spoke with actually accused me of only calling once- so rude! Are you kidding me?! What happened to 'the customer is always right (especially when we are right!)??The last time I checked, customers were the foundation of any successful company. I guess AT&T FORGOT to train their employees about that minor detail. I'm SO incredibly frustrated...

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  29. I can't even begin to write about how terrible these people are. I have been on hold now for 97 minutes today. This is the 9th time I have called on the same issue with no resolution. These people suck and should be out of business!

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  30. AT&T is the worst company ever. I paid my bill in two installments and the guy that processed my payment processed it a day late and so I was disconnected from my internet for his wrong doing. Then when I call about it they are not able to get me internet hooked up for more than a week and a half. I then call everyday to get somewhere and they just pass me from one person to anotherand just say "SORRY". Then I get a lady and she said her supervisor will expedite my account to get service within a day or two. If I don't have internet by 8pm the next night to call her supervisor, well guess what, he is never available I actually called once every hour and just got his voicemail. No call back. I then call customer care adn they can't do anything either. I am so pissed with this company I am switching from them to someone better. They do not care about their customers at all.

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  31. I can say that AT&T has been better than the other companies. However for at&t to have been around as long as it has I would have to give you a poor loyal to customers service rating. Also this new website is awful and ugly. I have been with AT&T for a number of years also back when southwestern bell was around. My beef is that you don't offer loyal customers nothing to encourage them to stay loyal. I was just looking at the uverse offers and there is nothing for a loyal customer. The few things you do offer, one has to pay more to get it. Offer loyal customers an upgrade in a service for free or a % off the current cost for 90 or 180 days or something that honestly says you appreciate a loyal customer. The only thing I got from you guys is a payment date change where you get an additional $5 in late fees, knowing my payments are made on the 1st of the month you moved it back 4 days. As for your uverse service it really needs some major improvements. It freezes quite a bit especially when I want to record a show. Over all I must say you guys are better than the other companies and that is sad because I feel your services could be really improved, especially customer service calls. But like I said give us loyal customers something we can really use without jacking the price up. Show some real appreciation.

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  32. i signed up for Uverse almost three years ago or at least seems like ten years of frustration! Countless eternities with the automated operator. The service guys have been great but never ultimately fixing the problem. I was on TV today and like many many other countless times the service crapped out. I'm freaking pissed! Friends over to watch and what do i get...... BTW LOVE THE MESSAGE TO GO ON-LINE WITH NO INTERNET SERVICE!!!!! This just sucks. Sucks I'm so angry i have to get on the computer to find someone besides customer service to call and i end up posting this, pff.

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  33. Pamela BethurumAugust 8, 2011 at 2:33 PM

    I have to laugh at all the bad comments about customer service for AT&T. CUSTOMER SERVICE . . . WHAT CUSTOMER SERVICE. It is a joke!!!! I have been in a battle with AT&T for 8 months over my phone bill. Back in January I received a letter saying I didn't pay my bill on time and was being placed on a shortened payment cycle. I HAD NEVER PAID MY BILL LATE!!!! I called and was told I was a perfect customer and it had to be an error and disregard. Well then comes my bill with the shortened due date. I called, and called and called and CALLED over the last 8 months. I was told by a supervisor to go ahead and pay by my regular due date and call a 1-800 number she gave me every month to have it on record that I was paying as instructed. I was promised and promised they would change it back. Finally I filed a Public Utilities Commission complaint. AT&T even brushed that under the rug and told them they were handling it. But my bill continues on the shortened cycle. Now I am told that they have no idea why my bill was changed and the only way it can go back to my regular date is to pay by the shortened date until the "system" decides to change it back. IS THIS ANY WAY TO RUN A BUSINESS???? NO!!!!!!

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  34. You need to redo your commercial, where the actor Dad says that he is going to borrow "HIS" cord, when he is looking at his actress daughter..Do you not review your commercials before you put them on tv?

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  35. I believe that AT&T is totally oblivious at how disrespectful and abusive it is to it's so-called customers. The "800" number prompts and voice are an insult to the public. After having to say "yes" and "no" multiple times, I am on hold for a minimum of 30 minutes -- then usually end up in the wrong area and have to start all over. AT&T knows nothing about corporate customer service phone systems. In the past 6 weeks, I have been on hold for at least 60 hours. During those same 6 weeks, I have had to be at home for 40 hours to either wait for or be with an AT&T tech. Today I received a "thank you rewards" mailing to quickly learn that there is no way to use it because the att.com website doesn't work and the phone number to redeem the reward also doesn't work. Most of the people at AT&T are very good but the process is totally dysfunctional and counterproductive. Headquarters clearly has no idea how to provide customer service -- it appears that headquarters doesn't even care.

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  36. My 31-year-old brother was killed in a car accident May 1st and At&T was his cell phone provider. My parents, in the midst of grieving, are now having to deal with AT&T and their unsympathetic business practices. They told my mom that they would be sending her my brothers bill and when she told them that she was not going to pay his $300 phone, they told her they were going to send HER to collections! I think AT&T, a huge corporate business, should be able to suck up a $300 lose and not threaten my mom for a bill that does not belong to her.

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  37. YOUR CUSTOMER SERVICE SUCKS! ATT IS THE WORST COMPANY EVER TO DEAL WITH, AS I SIT HERE FOR THE 12TH (8-12, 12-4, 4-9) 4-5 HOUR APPMT...AND OH SURPRISE, SURPRISE ANOTHER "NO SHOW" Jennifer Edwards

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  38. ATT Customer Service SUCKS! Sitting here waiting on my 12th (8-12,12-4,4-9) 4-5 hour appointment time, and surprise, surprise, another "No Show"....Not to mention all the tireless hours in automated hell, speaking with people I can not understand, who give me WRONG answers....and now a case# and the promise that management will call me back within 24-48 hours...and working on 72 hours now....ATT is the most strewed up company I have EVER done business with...gotta love corporate america...hope the Big Wigs at the top are enjoying their multimillion dollar bonuses on vacation...maybe they should GET BACK TO WORK and open more jobs in america, and offer and charge for a product that works. Jennifer

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  39. I think your company's commercial for AT&T Uverse is appalling. I think it is terrible to say that parents would even think about saying that they love one child more than another and even worse to show that they would say that they love one child more in front of the children. I do not see how anyone could think that was funny and it is a disgrace that your company uses that to advertise your product. There are too many children in our country that are mistreated physically and verbally to think that this subject matter is appropriate to advertise your company. I want to turn the tv off every time that commercial comes on. You should be ashamed.

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  40. That new commercial where the man is telling his wife he signed up for AT&T something is so degrading to both men and women. The woman is chasting the man for buying something without her knowing then only to made to look like a fool when he tells her he for it for free. Then she say "I knew I should have listened to my Mother and married so-an-so. Can't you have a more positive commercial? Relationships are hard enough as it is and this commercials makes married people look like idiots. I am so furious everytime I see the commercial, I don't even really know that it is abot.

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  41. AT&T U-Verse is fine when it's working... when it isn't working(which is waaaaayyy too often, you must call their customer service line. I have experienced bad customer service... but they win the award at having put in place the worst system on the planet. After a 15 minute struggle with the computer voice non-recognition software, you finally speak to a human who either doesn't speak good English or sounds like you just woke them up from a nap. More often than not, their attitudes are arrogant, unsympathetic, hostile or just plain nasty.
    AFter further wasting your time with ridiculous tests, they "confirm" what you have known for the entire day... your systems aren't working. Of course they will then schedule an appt. for a service tech to come within a 4 hour window. He just left after a four hour wait, looked around and told me that yep... I have a problem. But... someone else will have to come out to fix it from another dept..... seriously! I will have to wait around for another 4 hours... These people are amazing... by far the dumbest executives on the planet. I'm switching back to cable as soon as I am able... this SERVICE SUCKS! And I'm not talking about the data services... I'm talking about the customer service... or lack there of... outragesous!

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  42. Hi,AT&T resolved my issue and I want to start by saying that I am not an AT&T employee. I recently had an issue with AT&T when I ordered a phone from customer service. I won't go into too many details, but it took 7 days and countless hours and calls and supervisors, and ultimately a call to the Office of the President at AT&T's corporate offices before it was resolved. I was extremely happy with the outcome, and felt that even though it took a while to get it resolved AT&T took whatever steps were necessary to ensure that I was happy and that my issue was resolved so that I would have not to call back again. For the nay sayers, if the issue you have warrants a call to corporate you should definitely call them, and for the gentleman with the multiple phones not working...that is not an AT&T problem, you need to call the manufacturer of your phone directly and make them send you a new one.

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  43. AT&T could be the poster child for No-Customer service. A road construction crew hit a fiber optic line outside our subdivision in June and again in July. We called to report it and lo and behold, we get billed for it! I finally got through to the Office of the President and got some action. I then cancelled my service. Call 1-210-821-4105 and press the number for the Corporate Offices.

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