AT&T Corporate Office Headquarters HQ

AT&T's Headquarters and Corporate offices are located in the USA. The address is below:

AT&T's Corporate Office Headquarters in the USA:
208 South Akard Street
Dallas, TX 75202
Corporate Phone Number: 1-210-821-4105
Corporate Fax Number:
Corporate Email: info@att.com
Corporate Stock Symbol: T



AT&T is famous for communication services. AT&T's products include wireless voice and data, broadband internet, video, and data, and long distance phone service. AT&T is one of the premier wireless providers for smart phones in the US. AT&T's main competitor is Verizon. AT&T's toll-free customer service number is 1-800-331-0500 for wireless services. For Landline customer service the number is 1-800-288-2747. The company does encourage users to use their technical support system and help forums on their website.









611 comments:

  1. Perfect for the new Dallas 2011 show. All eyes will be on Dallas again.

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    1. You know its bad when you call the customer support center from one of the att office where you live and keep getting hung up on and they the sales rep gets hung up on to and also all they do is get rude with you and I hate repeating my self every time I have to call back because I get hung up on or keep getting transfers to someone else and it also bad when you call to ask questions about a phone you bought they tell you they don't know nothing about the phones if that is the case then they should not be working as a customer service person or a response team at all.

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    2. I truly hate AT&T!! I do not know how they stay in business with such poor, poor service! You call because you have a need; you get into the automated system and you wait on line for 40-60 minutes before you can speak to a rep. IT IS THE CALL TO HELL!!! I hate AT&T!!

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    3. At&t must not need any money. I will gladly give mine to another carrier. I called and was hung up on and not even tried to resell me a phone. My phone was stolen and tried to replace it. Stay away from at&t

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    4. I had been a customer of Bellsouth/Att for thirty years. Prior to Att, my service was great. However, since the merge/buyout it has become a customer's nightmare. I was constantly overcharged (better watch your bill) and the internet service was worse than dial up.I recently phoned them to again complain about the service and the billing when the CSR rudely told me to "go ahead and switch to TWC, they will notify us". I demanded to speak with her supervisor and was sent to voicemail for "Sheila Cornelius" To date, she has not returned my call. I switched carriers for all of my services and I'm still being billed. Their customer service, or lack thereof, assuming they answer the phone and you don't pass out from exhaustion from staying on hold is truly the worst experience possible. This is the way they treat a customer of 30 years...how do they treat new ones? The sad part is Corporate REALLY DOESN'T CARE!!!!

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    5. I signed up for the World Traveler Package offered by AT&T, what a scam. What the rep' didn't explain was that regardless of whether I made a local call within the country I was in and it was a phone number through that same provider, I would be charged 0.99c versus the 10c that carrier charges locally. The only thing I was told is that it would be a convenient service to have while calling the US from another country. Now I'm lumbered with a $900 phone bill.
      My husband was able to call me at no charge because he was "in network", I was charged for answering his calls. How convenient that AT&T failed to mention this.
      I called their customer service today, what a farce that was. The person I was speaking to didn't understand what I was complaining about nor could I understand their English.
      I am going to call their corporate office and complain, but whether they listen or not is another thing. Here's another $2500 a year they will be losing if nothing is sorted out.
      Be warned, buy a cheap disposable phone in the country you are traveling to or better still, replace the sim card. This way, you won't be ripped off by another greedy corporation.

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  2. The customer service and repairs response system for a company whose main business is communications, you have a terrible setup. everytime I call it takes me hours to get to a point that I speak with a person. I get bounsed by the machine several times and I have to answer or punch same answers several times. Even when they cll back the system misses and I have to start all over again. It is really shamefull that we have to go through this every single time.
    I had one agent by the ame of JSON ANSWERED AFTER 72 MINUTES and when I told him about the problem I had to reach someone all I heard was one word " OK " and then he repeated what is the number you are calling about I got so mad that I hang up on him. LOL shame on you/ with this service. Kaz

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  3. My name is Ami. I have an idea for AT&T wireless that I know will not only make money, but also save lives. I have to get this idea out & I did'nt know where else to go but direct to the source. Please email me if interested. Thank you. amiablack@ymail.com

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  4. AT&T has the worst consumer service. My phone is broken Samsung Fly I have had 4 different ones since Nov 2010. The last before this I was told they have to give this phone 3 trys before sending a different make and model. Now they are telling me they will send me the same phone that only last 2 1/2 months before the quit working. Seven different people asked me the same question over and over. 2 hours on the phone. 15 times they wanted me to sign a new contract and pay a 150 dollar for the phone of my choosing and I can have this poor service for another two years. They told me they were going to call me back and never heard back from them! "Surprise!" Today I am putting a call into Ralph de la Vega to see if their CEO's can deal with their company problems!
    If the company want to get ahold of me here is my e-mail account ( like) it is going to do any good! Sonofranch@aol.com Since my phone is still not working!

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  5. you people are horrible. I can not get anyone on the phone to handle a call for billing mistake by your office in los angeles. You people are the worse. I have been on hold today for over 30 minutes and 1 hr. last friday. Cant' wait to have everyone I know cancel service with ATT.

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  6. you people are the worst. You are charging my cc for a service I do not have. I have been on the phone a total of 5 hours with your cust serv. office handling los angeles. if you think you can handled a simple att issue att contact me at the number left on you voice mail 10 times. Judith Younger

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  7. at&t is awful customer service is pittful and do not ever ask to speek to any higher then the person you or talking to at that time are most likly they will hang you up put you hopld for hours at a time or send you to some one in anther country whear you cant understand them or them you

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  8. AT@T is the worst company ever! I have spent a minimum of 3-5 hours on the phone each and every month since signing up for the U VERSE service. And to make matters worse, I am disconnected every time I am put on hold. And the customer service folks have no clue what they are doing.
    I signed up for Auto Pay and AT&T has consistently done duplicate debits from my bank account resulting in causing my checking account to become overdrawn and overdraft fees charged. DO NOT ALLOW AT&T ACCESS TO YOUR BANK ACCOUNT.

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  9. I have received a final invoice from ATT U-Verse after I paid the final bill. I have been on the phone for over 45 mins waiting for someone to answer the phone. When they finally answered I was told that I had the incorrect number. They gave me another number, 20 min wait time, again, wrong number. Tranfered me again, after several minutes, dropped call. My experience with AT&T has been the worst customer experience that I have ever had. I WILL NEVER USE AT&T SERVICES and I will tell everyone I know not to use AT&T.

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    1. Ditto your situation. I had been w/AT&T for over 30 years, cancelled within the 30 day window and continue to get bills, letters that my U-Verse service is being suspended/disconnected. And I cancelled the service and went back to Cox five weeks ago. The local agent in the office has been trying to resolve all the bills I continue to get and she is even getting bounced all around within AT&T. They are terrible.

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    2. We were supposed to have U-verse along with other services connected today. It is unbelievable that AT&T support staff entered the incorrect street number and one of the technicians went to my neighbor's house instead of ours. With that said, the technician that came today to do the interior work could not because the exterior prep work was done at another house. My neighbor is not aware that AT&T was on their property without their permission. It behooves me how they can get our street address wrong when AT&T has been our sole provider of residential telephone services. Ninety-five percent of their support staff are incompetent -- you have to repeat information to them three or four times and they still don't get it right. Fifth graders could do a better job of taking information down correctly. I was disconnected twice and I do believe that two of their representatives hung up on me. AT&T. I had a verbal agreement that the work would be completed today -- now we are without cable. I agree with everyone here that the service is absolutely lousy and an incompetent staff to boot. We were trying to save some money with bundling services but sometimes it is not worth it to deal with the headaches that come along with it. I am rethinking the whole thing.

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  10. If I can get out of having service with AT&T. I probably will. I know that know one cares about these messages, but I need to get my frustration off of my chest because I think the service from this company is terrible. I have never been so insulted and mad in my life. It took two days for me to get internet service with the tech being here for over eleveln hours and its going to take two more days soemtime after the fifth to get phone service. It shoudl not take four days to get service and have some man here for hours and hours and nothing be done and to have someone tell me oh well that they did it worng and screwed it up but there was nothing they could do about it and they weren't going to even try to fix it until after the holiday.

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  11. I have so much to sy it would take a book. These people, this corporation, itr's exec all suck a bad attitude and customer service.

    I have so many nicknames that aren't pretty for this douche bag company. You can't believe all the things that theyhave done to me and have gotten away with it.

    They lie, cheat, steal and don't care how they pay, earned it and at what cost. They are manipulative,deceptive and conniving.

    I get finished with one problem last year. It started out wuth 7 big problems. And it took about
    8 months to resolve.

    They know how to push your buttoms to the max. They know how to escalate and procrastinate and take their sweet time at your expnseand incovienence. It is a miracle they still have a job. Ever since Bellsouth sold it it has gone to really bad.

    They love to intimidate and mimic and snicker at you. I think they get trained for that and they think it is hilarious at how upset you are.

    I hope their children reap all the bad seeds and fruit they sow. All the unecessary b.s. we go through. When I filed my complaint with the dept of agri and Fcc they call it craming that they charge me for calls I never made.

    Then they screwed up my internet service, then they charge me for a late payment when my bills are never late. Then they stall when I ask for a manager, saying no one is ever available. Which is a bold fac lie.

    Now they want to charge me a month for long distance that I am not using. Now they expect me to pay for calls never made and cut my services. But you can't talk or resolve this with anyone. At this point I don't give a f anymore.

    These people are commiting fraud and don't care. My girlfriends daughter works for a services at att and you would not believe the fraud and corruption that is going on and that they don't care about their customers only making sales.

    How she tells her mother everyday stories of what is going on that shouldn't be going on.

    A manager over her said never pass clients to me about their complaints even though it is my job. Only pass them to me if they are purchasing a plan and how we can upgrade and getmore money. Otherwise I could care less about these people here.

    They are told to lie to the clients and that they better or their job is axed. What kind of BS is that?

    This place is always full of corruption and fraud. It is about time that att get a shake down from officals.

    With the contacts I made to the fcc and allen west office. Because of the crap they have put me through. They could easily look their jobs. Att deserves to be investagated. I have never seen so many spacy weirdos and off the wall cookcoo congregating in oneplace.


    This is the worse place to be.
    don't waste your money breath and time.They don't pay attention, not focused. All l in la LA LA LA LA LAnd. Too many weordos.

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  12. My name is Carl King, I am a disabled veteran, and AT&T is trying to stiff me and rip me off round $191.86. This started in March 2011 when I decided to try and switch to AT&T U-verse package from AT&T's regular phone service. AT&T U-verse was installed around the first week in March. I was told that my landline service would be terminated the same day AT&T U-verse package was installed and set up. With the U-verse package it includes an international calling plan. I get a bill in the mail towards the end of March on the landline service of long distance and international phone calls totaling over $111.00 and erroneous charges. These calls are actually made on the U-verse plan and then billed erroneously on the supposedly closed landline account.

    Shortly after that around the end of March I receive another bill pertaining to the landline account for somewhere around $57. Thinking this was the close now billing for the landline account, a check was sent to AT&T for that some. Around 1 April 2011 I received another bill pertaining to our supposedly closed out the landline account for the sum of $97. I called AT&T pertaining to both sides of each account and asked why we had received another bill of $97 on account that should be closed. AT&T told me to disregarded bill of $97 because the account was closed and are refund credit would be around $191.86 and we will receive that credit check in the mail in a couple of weeks. This refund was including the $57 that was a double bill, and over $111 and erroneous long-distance phone charges that should not have occurred on the landline account.

    No check was received through April for the credit refund. In May 2011, around the first of this month I received another bill pertaining to the landline account that was supposed to be closed but come to find out that AT&T never terminated the account as stated. On this bill they credited an account that should have a zero balance with $131 credit and stated we still old $16. I called AT&T again for the fifth time pertaining to this issue and stated that this is not correct you always refund credit and we do not old $16 on this bill pertaining to the landline account. The gal told me that she would send a credit refund check for the $131 and I stated this did not sound right, the phone call was terminated.

    After thinking on it for her a couple of minutes it occurred to me that the $111 plus, and the $57 plus, does not total $131 as a credit refund. I immediately called back AT&T and told them do not send out the check because it would not be accepted due to it being an incorrect refund credit. I told them to send out the original credit as stated and it had better be here in two weeks, I was told that everything was taken care of and straightened out and would be receiving the check in a couple weeks.
    June 2011 still no credit refund checks sent by AT&T. I contacted AT&T again this time at least the seventh or eighth contact if not more. Explaining the story again for the umpteenth time, they told me again that this was straightened out and the landline account had finally been closed and that we owed nothing on this account. The refund credit for the landline account as stated by AT&T in June was $193.62 and should be receiving this credit refund check in about two weeks. AT&T was forewarned and told to put in their notes, since this is carried on past 90 days if I did not receive the check they will receive no further payments on the AT&T U-verse account. July 2011 still no check received for the credit refund and no payment sent for AT&T U-verse bill.
    At this point in time this disabled veteran needs help in making AT&T pay what they owe me for my credit refund and not turn off my account as they would if somebody did not pay them for 90 days. AT&T hasn't lied to me and has tried every stall tactic to not pay me my refund credit due.

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  13. I am just so unhappy with your U-verse service. I have absolutely nothing positive to say about my experience. it takes forever to get to a real person and then they aren't very knowledgeable about my issue. It was supposed to be easy but your company turned it into a a month and 2 week headache that still hasn't been resolved.

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  14. They just wired service in my neighborhood for UVERSE. I signed up for the service the first week of June. I still don't have service and my telephone was transferred from ComCast to AT&T 3 weeks ago, so I have no home phone right now. It seems like the people putting in the service, which are probably contracted, do not have a good corporate environment instilled in them. However, as a corporationk, AT&T should be watching how they treat customers. I have spent hours on the phone trying to get it resolved. For the first few weeks, they kept sending different people to connect and they would say that the signal strength is too low and I need amplifiers, but the customer service told me they don't offer them. Another person would come out and say they just put some in in another home. Finally, they said I need a bonded pair and that they would put in the service ticket. I called last night and they told me that my contract had been taken out of the system and wanted to know if I wanted it connected. It is crazy that I, a customer in a competitive business where bills are more than electricity, would have to go through this. They wanted me to tell them how much my contract was because they don't have the record anymore and what I wanted. Then they said they couldn't meet the price that the salesman gave me when I signed up. They also didn't have a ticket in to take care of the problem that the last person a week and a half ago said he would put in a ticket for. I was just sitting waiting thinking AT&T told me they would fix it and in fact they had deleted my contract from their system with no work planned to connect me. This is crazy for a company as large as AT&T to spend the amount of money the hardware and wire costs and pay little attention to the end customer which is where the revenue stream comes from. I think that there is something terribly wrong with the way AT&T is handling their business today. You would think that a company around as long as AT&T would know how to work with customers. I guess my money is not important to them. After a month and a half of waiting for service, I am now considering switchig back to comcast. I would like to use AT&T, but they apparently don't think much about individual customers. Will they ever connect my service? Last night was the second time I talked to a supervisor on their customer service. The first one had an employee number of CN491P and I didn't get the one last night that someone named Craig works for. Anyways, when I asked for the manager, after a long wait, I apparently was disconnected. I will try calling the corporate office today to see if anyone at AT&T cares about customers.

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  15. I switched from Comcast to AT&T for my TV, telephone and internet services (bundle). I was promised gift cards - $50 for changing my phone and internet (each), $100 for signing up for the U-verse, and another $100 for leaving comcast. I chose the premium package and was quoted a rate which I thought was a pretty good deal..worth me leaving Comcast. When I contact AT&T to check on the status of my rewards, they tell me that they've discounted my bill for a year and the savings are more than $400. My bill with U-verse is higher than what I paid for my previous service. What IDIOT would agree to leave a service that was good, to start a service that is about the same for more $$$ than he/she is currently paying. Customer service is extremely poor and they give you an attitude as if it's your word against ours..."can you prove we promised you this!!!!!" AT&T sucks as a provider!!!!!!

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  16. AT&t will you please take the annoying commercial about the Samsung phone with the picture of the spider that makes the girl scream OFF THE TV. Everytime I saw it start, I would mute the TV until tonight when I finally sat through the stupid commercial just so I could see the company it representated and send an email. So disappointed it was AT&T as you provide my cellular service which I am happy with.

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  17. This Company is the worst my phone has not been working for about month now both my husband and i have numerously called them and they just give us the round about. We spoke to costumer service, to their warranty center, ICU, resolutions center I have replaced my phone twice now I also contacted Motorola and all they could do is send me the same phone which sucks it is a Motorola Flip side so don't buy this product. Now not only do they want me to pay them $200 for an early upgrade but buy another phone, they keep saying they will call me and they never do, their system is so problematic they can't even get a hold of their own people. ATT I'm sorry but you have a pathetic excuse for costumer service.

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  18. Shame on you AT&T! You used to be somewhat of a reputable company.. Now you're no worse than a heartless thief who steals from children and elderly! I read the post from the Veteran.. someone who has served and fought for our freedom.. The least you can do for them is call them back and resolve their issue! It's so sad what you heartless people are doing and getting away with! I will do what it takes to bring this to the attention of someone who will make you compensate all of our time and frustration with your false promises of great service and unbeatable prices! LIES from AT&T! You should be ashamed of yourselves!!

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  19. AT&T has the worse customer service reps I have ever dealt with. They are extremely rude and not very helpful. I cancelled my auto bill payment enrollment and they failed to do that. When I called to pay my bill the automated service said I did not have a balance because a payment was directly taken out of my checking account. When I called to resolve the issue the rep told me there is nothing they can do for me and they apologize. Well apologizing is not going to cover my over draft fees. I have had nothing but problems with this service since day one. It's a monopoly and they feel that they can do this to their customers and always get away with it.

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  20. When I worked for at&t, you, along with most big companies and some government entities, allowed people with SAME sex partners to cover them with benefits the same as if they were married because, I was told, they COULD NOT GET LEGALLY MARRIED so you covered them so as not to be accused of discrimination. At the same time I could not cover my OPPOSITE sex girlfriend because you said we COULD GET LEGALLY MARRIED IF WE WANTED TO and therefore had a path to benefits. Now that gays can get married in a number of states, those companies, including at&t, and government entities who allow coverage for partners in those states will have to deny them coverage unless they do get married because they can now legally marry or they will have to allow people with opposite sex partners who are not married to have benefit coverage also so as not to discriminate and avoid massive lawsuits. Does at&t want to cover all girlfriends and boyfriends and process changes in coverage every time one changes those relationships? Will gays now be celebrating their ability to marry when they will HAVE to get married to get the same coverage in benefits they were allowed before for their casual partners who they did not have to be married to?? And get a divorce and remarry in order to change a covered partner? I have proclaimed be careful of what you wish for but as of yet no one is listening. At&t, who allows, same sex partners to have benefit coverage will now have to allow coverage for opposite sex partners or the discrimination lawsuits will begin - and should begin - STARTING WITH MINE. Your only alternative will be to require coverage ONLY for married couples, whatever their sex, now that same sex marriage will become commonplace and is even now being touted for nationwide entitlement. If this nationwide law passes EVERYONE will now HAVE to marry for benefit coverage or they will lose it Do gay people really want to be required to marry someone they could cover before without getting married? And then have to get a divorce when they change partners? It is time for those companies, including at&t, and government entities providing benefit coverage to same sex partners who are not married to change their policies and require that they be married as the times they are a changing. I am not antigay but it is what it is. I prefer to remain anonymous until such time as I determine if it is necessary to file a lawsuit or contact legal representation to file a class action lawsuit on behalf of those of us with unmarried OPPOSITE sex partners. For legal purposes, I consider this notification on this date, July 24, 2011, of your discrimination of those of us, active and retired, with OPPOSITE sex partners, who you are failing to offer the same benefits that you are providing to SAME sex partners.

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  21. WHAT'S THE PROBLEM WITH ATT?
    TODAY, 7/25/11, 9:20 AM, I WAS WAITING 20 MINUTES FOR SOMEONE TO ANSWER!

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  22. how can this business go forward when no customer service to answer the phone?
    That is worse than third word countries.

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  23. The worst cutomer service ever. All you get are lies and more lies.
    My internet service has been out for over a week now. They said that it will be in operation on Monday, five days after the complaint. After waiting all day Monday, I finally called and the lady said that the work order was never processed, it will NOW take another three days. Well Wednesday came and passed and still nothing.

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  24. absolute shit service, pay up the ass for HIGH SPEED DSL and in return get worse than dial up. Way to find your way to the BBB for scamming people AT&T.

    EVERYONE here SHOULD FILE a COMPLAINT also to the BETTER BUSINESS BUREAU about this thieving company so maybe shit will change and they will either go out of business or give the people what they pay for

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  25. We have been overbilled for months on our U-Verse bill. We have a Contract until 08-31-11. I have it right here in front of me. My husband has called several times. He went to the store. He were told today we are owed over $200. He was then transferred and said at the end of our contract we would like to cancel the U-verse TV and get the money we were owed. Instead the U-verse TV was disconnected and he was told we did not have a contract. He was told that we would not get a refund. I want an answer! We have been a customer for the home phone for 26 years, the cell phones for at least 10 years and the internet for at least 10 years. I want a refund also! I will be filing a complaint with the better business bureau. I tried to call your corporate line and was told by a machine that I do not have the correct pin number which was given over the phone to my husband.

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  26. There is no word to define the poor Customer Service that is being promoted by AT&T. I have been trying for many, several weeks to do an exchange of a phone. I have had orders taken but for some reason the phone has never been shipped out. Last Saturday 7/29/after spending 4 1/2 hours speaking with Tammy from the business care she assured me that a phone would be send out on Monday August 1. I never received an email stating if that phone was shipped or not. I called yesterday morning spend 55 minutes on the phone they were not able to find any order. I again call at my lunch time no order. Went home after a hard day’s work I spend another 4 hours on the phone. I was finally connected to a Supervisor Derrick< who then informed me that he has to cancel the previous order from Saturday and re-do the order because I did not agree to the terms & conditions. I had it in writing that I had done so the night prior, Was on the phone with Derrick for 80 minutes, he promised to call me back at 10:PM. he gave me his word as his honor. Guess what he never did call me back. I find that to be so unethical for AT&T. How embarrassing is that. A Supervisor lying. Previously to the Saturday Prior.

    7/23/2011 I spend yet another 5 hours on the phone to do the exchange there again I was told that a phone would be sending out to me within two days. I am still waiting it has been over three weeks no phone. I have lost all respect for AT&T customer service. If I had to rate their customer service it would be below a BIG FAT O. I feel very embarrass to be a customer of AT&T. I am so disgusted with AT&T. You do not know which Representative is going to do what they say, Even the Supervisors lies. They never do what they say they will do. Shame on AT&T. Please I hope that your Customer Service improve very Soon.

    8-2-2011 I am spending my lunch hour again today speaking with Keley Martz, who has me on indefinite hold for a Supervisor. I will have to hang up soon, not accomplishment.

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  27. Just hung up from trying for 30 minutes to reach AT&T about a billing problem without getting through. I have so far used 20% of my cell phone minutes this month on hold listening to them promoting their award winning customer service.I received a letter from AT&T today in reponse to my letter to them complaining about this problem, and the letter told me to call them at the same number.Are they serious?

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  28. Frustrated CustomerAugust 3, 2011 at 3:55 PM

    I just finished a 3-hour long saga with AT&T customer service. They forgot to send me one of the cell phones that I PURCHASED in my family plan, forgot to TRANSFER the number from my landline, forgot to order me a new phone and then forgot how to TREAT CUSTOMERS WELL. I was disconnected 7 TIMES!! The last manager I spoke with actually accused me of only calling once- so rude! Are you kidding me?! What happened to 'the customer is always right (especially when we are right!)??The last time I checked, customers were the foundation of any successful company. I guess AT&T FORGOT to train their employees about that minor detail. I'm SO incredibly frustrated...

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  29. I can't even begin to write about how terrible these people are. I have been on hold now for 97 minutes today. This is the 9th time I have called on the same issue with no resolution. These people suck and should be out of business!

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  30. AT&T is the worst company ever. I paid my bill in two installments and the guy that processed my payment processed it a day late and so I was disconnected from my internet for his wrong doing. Then when I call about it they are not able to get me internet hooked up for more than a week and a half. I then call everyday to get somewhere and they just pass me from one person to anotherand just say "SORRY". Then I get a lady and she said her supervisor will expedite my account to get service within a day or two. If I don't have internet by 8pm the next night to call her supervisor, well guess what, he is never available I actually called once every hour and just got his voicemail. No call back. I then call customer care adn they can't do anything either. I am so pissed with this company I am switching from them to someone better. They do not care about their customers at all.

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  31. I can say that AT&T has been better than the other companies. However for at&t to have been around as long as it has I would have to give you a poor loyal to customers service rating. Also this new website is awful and ugly. I have been with AT&T for a number of years also back when southwestern bell was around. My beef is that you don't offer loyal customers nothing to encourage them to stay loyal. I was just looking at the uverse offers and there is nothing for a loyal customer. The few things you do offer, one has to pay more to get it. Offer loyal customers an upgrade in a service for free or a % off the current cost for 90 or 180 days or something that honestly says you appreciate a loyal customer. The only thing I got from you guys is a payment date change where you get an additional $5 in late fees, knowing my payments are made on the 1st of the month you moved it back 4 days. As for your uverse service it really needs some major improvements. It freezes quite a bit especially when I want to record a show. Over all I must say you guys are better than the other companies and that is sad because I feel your services could be really improved, especially customer service calls. But like I said give us loyal customers something we can really use without jacking the price up. Show some real appreciation.

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  32. i signed up for Uverse almost three years ago or at least seems like ten years of frustration! Countless eternities with the automated operator. The service guys have been great but never ultimately fixing the problem. I was on TV today and like many many other countless times the service crapped out. I'm freaking pissed! Friends over to watch and what do i get...... BTW LOVE THE MESSAGE TO GO ON-LINE WITH NO INTERNET SERVICE!!!!! This just sucks. Sucks I'm so angry i have to get on the computer to find someone besides customer service to call and i end up posting this, pff.

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  33. I have to laugh at all the bad comments about customer service for AT&T. CUSTOMER SERVICE . . . WHAT CUSTOMER SERVICE. It is a joke!!!! I have been in a battle with AT&T for 8 months over my phone bill. Back in January I received a letter saying I didn't pay my bill on time and was being placed on a shortened payment cycle. I HAD NEVER PAID MY BILL LATE!!!! I called and was told I was a perfect customer and it had to be an error and disregard. Well then comes my bill with the shortened due date. I called, and called and called and CALLED over the last 8 months. I was told by a supervisor to go ahead and pay by my regular due date and call a 1-800 number she gave me every month to have it on record that I was paying as instructed. I was promised and promised they would change it back. Finally I filed a Public Utilities Commission complaint. AT&T even brushed that under the rug and told them they were handling it. But my bill continues on the shortened cycle. Now I am told that they have no idea why my bill was changed and the only way it can go back to my regular date is to pay by the shortened date until the "system" decides to change it back. IS THIS ANY WAY TO RUN A BUSINESS???? NO!!!!!!

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  34. You need to redo your commercial, where the actor Dad says that he is going to borrow "HIS" cord, when he is looking at his actress daughter..Do you not review your commercials before you put them on tv?

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  35. I believe that AT&T is totally oblivious at how disrespectful and abusive it is to it's so-called customers. The "800" number prompts and voice are an insult to the public. After having to say "yes" and "no" multiple times, I am on hold for a minimum of 30 minutes -- then usually end up in the wrong area and have to start all over. AT&T knows nothing about corporate customer service phone systems. In the past 6 weeks, I have been on hold for at least 60 hours. During those same 6 weeks, I have had to be at home for 40 hours to either wait for or be with an AT&T tech. Today I received a "thank you rewards" mailing to quickly learn that there is no way to use it because the att.com website doesn't work and the phone number to redeem the reward also doesn't work. Most of the people at AT&T are very good but the process is totally dysfunctional and counterproductive. Headquarters clearly has no idea how to provide customer service -- it appears that headquarters doesn't even care.

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  36. My 31-year-old brother was killed in a car accident May 1st and At&T was his cell phone provider. My parents, in the midst of grieving, are now having to deal with AT&T and their unsympathetic business practices. They told my mom that they would be sending her my brothers bill and when she told them that she was not going to pay his $300 phone, they told her they were going to send HER to collections! I think AT&T, a huge corporate business, should be able to suck up a $300 lose and not threaten my mom for a bill that does not belong to her.

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  37. YOUR CUSTOMER SERVICE SUCKS! ATT IS THE WORST COMPANY EVER TO DEAL WITH, AS I SIT HERE FOR THE 12TH (8-12, 12-4, 4-9) 4-5 HOUR APPMT...AND OH SURPRISE, SURPRISE ANOTHER "NO SHOW" Jennifer Edwards

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  38. ATT Customer Service SUCKS! Sitting here waiting on my 12th (8-12,12-4,4-9) 4-5 hour appointment time, and surprise, surprise, another "No Show"....Not to mention all the tireless hours in automated hell, speaking with people I can not understand, who give me WRONG answers....and now a case# and the promise that management will call me back within 24-48 hours...and working on 72 hours now....ATT is the most strewed up company I have EVER done business with...gotta love corporate america...hope the Big Wigs at the top are enjoying their multimillion dollar bonuses on vacation...maybe they should GET BACK TO WORK and open more jobs in america, and offer and charge for a product that works. Jennifer

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  39. I think your company's commercial for AT&T Uverse is appalling. I think it is terrible to say that parents would even think about saying that they love one child more than another and even worse to show that they would say that they love one child more in front of the children. I do not see how anyone could think that was funny and it is a disgrace that your company uses that to advertise your product. There are too many children in our country that are mistreated physically and verbally to think that this subject matter is appropriate to advertise your company. I want to turn the tv off every time that commercial comes on. You should be ashamed.

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  40. That new commercial where the man is telling his wife he signed up for AT&T something is so degrading to both men and women. The woman is chasting the man for buying something without her knowing then only to made to look like a fool when he tells her he for it for free. Then she say "I knew I should have listened to my Mother and married so-an-so. Can't you have a more positive commercial? Relationships are hard enough as it is and this commercials makes married people look like idiots. I am so furious everytime I see the commercial, I don't even really know that it is abot.

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  41. AT&T U-Verse is fine when it's working... when it isn't working(which is waaaaayyy too often, you must call their customer service line. I have experienced bad customer service... but they win the award at having put in place the worst system on the planet. After a 15 minute struggle with the computer voice non-recognition software, you finally speak to a human who either doesn't speak good English or sounds like you just woke them up from a nap. More often than not, their attitudes are arrogant, unsympathetic, hostile or just plain nasty.
    AFter further wasting your time with ridiculous tests, they "confirm" what you have known for the entire day... your systems aren't working. Of course they will then schedule an appt. for a service tech to come within a 4 hour window. He just left after a four hour wait, looked around and told me that yep... I have a problem. But... someone else will have to come out to fix it from another dept..... seriously! I will have to wait around for another 4 hours... These people are amazing... by far the dumbest executives on the planet. I'm switching back to cable as soon as I am able... this SERVICE SUCKS! And I'm not talking about the data services... I'm talking about the customer service... or lack there of... outragesous!

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  42. Hi,AT&T resolved my issue and I want to start by saying that I am not an AT&T employee. I recently had an issue with AT&T when I ordered a phone from customer service. I won't go into too many details, but it took 7 days and countless hours and calls and supervisors, and ultimately a call to the Office of the President at AT&T's corporate offices before it was resolved. I was extremely happy with the outcome, and felt that even though it took a while to get it resolved AT&T took whatever steps were necessary to ensure that I was happy and that my issue was resolved so that I would have not to call back again. For the nay sayers, if the issue you have warrants a call to corporate you should definitely call them, and for the gentleman with the multiple phones not working...that is not an AT&T problem, you need to call the manufacturer of your phone directly and make them send you a new one.

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  43. AT&T could be the poster child for No-Customer service. A road construction crew hit a fiber optic line outside our subdivision in June and again in July. We called to report it and lo and behold, we get billed for it! I finally got through to the Office of the President and got some action. I then cancelled my service. Call 1-210-821-4105 and press the number for the Corporate Offices.

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  44. I've spent at least 8 hours on the phone and an hour on chat, set multiple appointments with no follow up been to 3 stores and had 2 phones and 3 sim cards...... Are you kidding me? This is my work phone and I work for a major corporation that probably does millions in biz with them. Oh and I've been a customer both personally and biz for about 10 years or more. I still don't have service that works. They leave messages saying my case is closed because they called multiple times ..a minute apart and I didn't answer. This is honestly the worst service I have received anywhere ever in my life. Oh and did I mention every time I call they ask me the problem again. I asked them...can you read the notes. Basically I'm going on 2 months without decent cell service for my work phone and I travel all week. I am floored. I have another appt tomorrow...we'll see. They are wiping my phone again for either the 2nd or3rd time. It's insanity.

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  45. I have been with the company since Bellsouth, Cingular now AT&T. I have only had 3 phones during this time frame of 20 years the last phone was purchased in 2006. Husband is now disable and my phone is a 2G and they are switching the towers to 3 & 4 for 2 weeks we have not had phone service to work right. They say I have to upgrade w 2 yr contract. I don't sign contract because of my hubbie situation have not had a contract since 06 but still continue to have service. Now I can't get a phone from them. They say get a go phone that is not of quality to phones I have now. They give me credit off my bill to get the phones but, they cost more than what they give me credit for. Then they charge me for service I did not have. After 2 1/2 hours and 2 supervisors and a manger he says go online and look and order phone. Gotta have a credit card or etc..Don't have one so can't order online.. He said he would check around my area & call back to see if they have a phone like I picked out so I could pay cash for ..Ha! I have not herd from him. So after 2 weeks still don't have service and don't have phones.. Don't u just love the way you get treated?? If I owed you it would be a different story. I hate your service! Oh excuse me no service

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  46. The AT&T Uverse TV ad is disgusting and very ill advised. AT&T once had a reputation of a 'class' company...if this ad of parents choosing "favorite" child is any indication, you have taken the lowest road available.
    The ad is offensive. Wouldn't think of going with AT&T now!

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  47. It would take way too much time and space to post all the problems we've encountered with AT&T from mobile services, lack of network, dropped calls, to internet service problems, landline problems, extremely poor customer service to our business, wait time and disconnections for getting through to a service rep, and inability to resolve issues that their own technicians and service rep.s cause. Time for using options that do not include AT&T
    Sharon, CA

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  48. AT&T ran my credit report without my permission on a call that I made to them inquiring about internet service.. When thy got my information from our previous at&t account they used it and I took a 2 ponit hit on my credit report and we didnt even order service. WHAT IN THE HELL!!!You screwed it up you spend your day fixig it. Iam writing the BBB.. screw you
    David A

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  49. ATT UVerse's latest TV commercial where parents choose their favorite child is in bad taste and should be taken off the air immediately. To imply that parents should make this type of choice AND verbalize this to their children is apalling!

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  50. I am extremely disgusted with AT&Ts internet service. I paid for the modem in full so I could reduce my payments to $24.95 a month instead of the $34.95. They never applied the payment to the modem and are trying to tell me that I was suppose to pay for it in full when I ordered the service. Funny that I was not informed that online or by phone when I ordered it. I was informed of that on my first bill. Not I cannot get them to adjust it. The first person told me to just pay for it in full on the next payment and that it would be adjusted but it never was and when I called back a couple of other times to get it adjusted they just fed me lies and bull crap.
    Some customer service!
    Charlotte, NC

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  51. The worst customer service known to man-

    you sit on hold waiting for a human being for 30-45 minutes!
    Then you get a rude person who after asking you the same questions you have already answered.....you are transferred again. I am sick and tired of spending hours on end on hold nad then with someone not speaking English- to no avail.
    I have had a billing mistake since JANUARY- 10 months!!!! this is RIDICULOUS!!

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  52. I thought Comcast was poor at servicing billing problems but your people have raised the bar for service. The phone people are rude and not helpful at all. They pretend to care but not one can do anything but transfer and/or cut off the call.
    SHAMEFUL......

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  53. The customer service I had to deal with is unlike any company I ever spoke to. I have a brother who just went away to college for the first time to play football, remind you he is currently at camp which means he is not aloud to leave campus, and the school he is going to is 5hrs away from any family member. His phone just broke for the second time in less than a month...its a htc freestyle, this phone is junk. I was playing with it in the store while he was exchanging his first broken one and the demo one froze on me ( the same reason we were there for his) ridiculous. Anyways the customer service will not do anything for us but bounce us around from person to person with the end result that there is nothing we can do for you except wait for your 30days are up so you can pay the $50 dollars under the warrenty. They keep saying he needs to go to the store to exchange it but the policy holder (me) needs to be there with him...uh hello im 5hrs away and he cannot leave campus... I guess they have no concern for military or college people because its not alway convinate for ppl to come to your store. How is he suppose to call home let us know he is okay, he already had a concussion, he needs care packages, everyone is trying to get ahold of him, but of course we cant...thanks att. Its not hard to send a replacement especially when it's your phone that's the problem here.

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  54. OK my daughters phone quit working she took it to the at&t shop up the road the guy say's its broke it's got insurance report it stolen its easier. Should have listened to the guy and let my 16 year old commit fraud it took mr 6 hours of phone calls and running around to get charged the same $50.00. Thanks at&t just proved your crooks and tried to turn my kids into one anyone at corprate wish to respond and i doubt you would or even care briskeyr@yahoo.com

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  55. I have been trying for almost 2 years to stop AT&T from sending me their advertisements. I have to walk with my cane to my mail box and when that is all that the mailman puts in their I'M TICKED. I even got hand written envelopes from managers with sales offers after I told them they should get off their butts and start doing their jobs and take my name off their mailing lists. I even moved and still I was sent their substandard product avertisements. I've even left messages on the voice mail of the Corporate Director and he never even bothered to call. AT&T doesn't know what the right hand is doing from the left. I would NEVER have any of their services, even if there were no other services available.

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  56. I was w/Alltel for 7 years and loved them. I am so disappointed w/AT&T.In July my 75 yr old moms phone stopped ringing she lives in TX and I live in CO so i got someone to take her phone into an AT&T store. They called me verified all info and ordered her a new phone IN WARRANTY. I just got my bill and was charged $115 for her new phone.I was told that the phone was not covered IW because it was broken and taken apart. (my mother is 75 and couldn't see to take the phone apart if she wanted to) After hours on the phone and no call back when I was told I called back.I called back I was placed on hold and an escalation team member came on line he told me that if i could contact the store that the phone was taken too and have them call the warranty department to verify that the phone was initially in good shape that they would reverse the charges. So I contacted the store they called the warranty department informed them that the phone was just like new when it was brought in. The warranty dept informed them and myself that it was possible that my 75 yr old mom destroyed the phone on her way to the post office. I called back to speak to Diomin w/the escalation team(I had spoken w/him the day before) I was told they could see his name on the notes but they didn't know who he was and that there was no longer an escallation team. So once again I told my story then again and again. The last manager said there was no one in cust service above him and no corporate office(his name was Kyle Moshell) and that he was not refunding me anything. I told him that I would be cancelling all 5 of my lines and he said ok I'll transfer you to cust service so that you can get that done.

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  57. In regard to your current running commercial re U-Verse..... where parents 'choose' between two children.........This commercial is TOTALLY DISGUSTING! It sends a horrible message to eveyone who do not consider the whole message, as many viewers fail to do when they 'tune out' commercials!!
    Please get it off the air.

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  58. AT&T is a total joke. They wouldn't know customer service if it slapped them in the face. They have been charging me for services I have not had for 2 years and every month they disconnect my phone for payments I do not owe. I changed my service plan to about $30 per month and my bill is still $123 per month. You do the math!!!! Someone needs to bring a classaction lawsuit against this company. They think that because they are so large, they can treat their customers any way they wish. I have been on hold for hours and then transferred from department to department every month. They always tell me their system is updating and they can't see my information. I plan on filing a complaint with the better business bureau.

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  59. I was charged $80 and another $15 after cancelling a subscription to their connect tech. Trying to resolve the issue via phone and email and I was left on hold for over 2 1/2 hours this morning and when calling corporate could not get anyone to take my call.
    I was told by a Sr. Advisor at AT&T that I would be able to cancel my connect tech subscription at no cost and it appears that isn't true. Being charged $15 for the month which was cancelled before Aug. 5th and 80 for cancellation fee. Called and was re-routing for 2 1/2 hours as they claimed they were not the one to talk to so they put me on hold numerous times and I never was able to talk with the right person.

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  60. I have tried three times to get your sales department on the phone at 888 757 6500. Nobody answers. I was on announcement tape for 15 minutes. I think that is already an unreasonable wait when I'm trying to buy something from you.

    Today, Sept 3rd, after going through all the prompts, I'm told by the recording that you don't sell on Saturday. Incredible.

    I'm calling Comcast

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  61. Biggest mistake switching from Comcast to AT&T. I ordered a triple bundle on June 30th, and it is now September 3rd. No AT&T phone or internet. Only Direct TV. Now I am stuck with Direct TV for two years or have to pay $480 early termination fee. I signed up for the bundle through AT&T, not Direct TV. Calling customer service is a joke. I am put on hold, then transferred from one department to another. In the meantime, I am paying a ridiculously high Comcast phone/internet bill. ATT charged me for a modem and had a bill for $203 without any service from them. I would do ANYTHING almost other than pay the $480 to go back to Comcast. At least you can actually speak to a customer service representative without being on hold. Twice on the phone with reps for over 4 and a half hours. I kid you not! Do not use AT&T. Supervisors promise call backs and as of date, have never followed through. I am appalled and disgusted by their lack of service.

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  62. send any and all envelopes back to ATT EMPTY. Return the postage paid envelopes with nothing in them. This company is too big to care about its individual customers.

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  63. I am told I need to wait from Saturday, 3 Sep until next Thursday for repair technician to show. ATT admits "heavy workload" in the area but denies anything in particular is wrong. In the meantime I rarely have access to voice or DSL. What do I do in case of emergency ??

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  64. The commercial with the husband buying unlimited minutes and his wife brow beating him, saying she should have married someone else. It is emotionally abusive and distasteful.

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  65. I got ATT DSL over 2 months ago and on my bill is a charge to ConnecTech for a subscription service. I did not sign up for this and have been billed $15.00 for the last 2 months for it. I have spent hours calling trying to get it straightened out and have been put on hold with no one coming back on the line, I have been cut off, and also have been told they will return my calls and they never do. I have even asked to just cancel it and been told they can't ecsue I am under contract. The only number I have for escalated billing for DSL apparently takes me out of the country and I can understand no one I get and they apparently can't understand the problem. That or they are just unwilling to help. I am furious I have had to waste hours on something that was not my fault to begin with...I didn't ask for the service and never authorized it. I have already paid $30.00 for it and not only can't seem to get it back I can't get it canceled. Does ATT run scams now?

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  66. the email address - info@att.com
    - posted on ATT corporate web page is not valaid. Comes back as undeliverable. That is a sample fo thier customer service isn't it????

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  67. AT&T is HORRIBLE is so many ways! First I had to fight with them for erroneous charges on my mother & my children cell bills. Then I have to fight with them for failing to close my account on my land line service. Then I convince my family to join me & leave AT&T wireless & once again they fail to close all accounts & now want us to pay $505.00 each. And the fraud department is so horrible they place blame on other company's such as MC Wireless World for their lack of knowledge, their ignorance, & incompetence! Is AT&T so desperate for money they have to continuously rip people off! Is AT&T that broke that the only way they can stay in business is rip off their clients/consumers & lie through their green buttered teeth to justify their actions! I am glad the T-Mobile merger failed! AT&T is a prime example of horrible customer service, a horrible communications company, & the absolute worst business on earth. What's sad is our government continues to allow AT&T to dominate the market knowing their are better communication organizations out there! I hate Comcast but they beat AT&T hands down, I only pray they run them off like the government allowed them to do Sprint....The best land line service around! Maybe the CEO needs a new home in the Caymans? What ever......This site is just the beginning of my complaints, I am complaining to everyone who will listen & filing complaints with every government official & the BBB! AT&T is the absolute worse company on earth ever!

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  68. The commercial for choosing which child should get the last show to record is the most disqusting thing I have ever seen on TV. You do not show parents saying how they love one child better than the other and then on top of that you have the children in the room to hear their parents talk like that. What the @$%& were you thinking? Don't you idiots realize that this kind of abuse of children goes on and you are making a JOKE out it. I would never use your service based on that commerical alone. The actors who agreed to make that are low lifes, all for the money they made. This commercial needs to be removed!! as well as, a statement saying they are sorry for using this insenstive subject.
    Signed
    Leslie DeWitt (never will be a customer)

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  69. After 3 hours on the phone and six representatives later, these people are worthless as tits on a boar hog! Nothing accomplished!

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  70. I have been trying since June 5,2011 to get services changed with AT&T and here I am going into the 4th month and those employees are so incompetent they have not hit the nail on the head once. I contacted their CEO a couple of months ago, they gave me some credits and finally got "some satisfaction", but now have been waiting almost a month to set up long distance service and still don't have it, It is time for another call to the CEO !
    DHG

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  71. I am so offended by your current ad where you pit one child against the other by the parents selecting their "favorite child". What an insensitive and inappropriate ad. I have AT&T service, but am certainly waiting to finish my contract so I can dump it and go with someone who can write an ad that is more tasteful and appropriate. What a disgrace.

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  72. Wow I was in the process of writing a letter to the president of AT&T when I came across this site with all these complaints. My letter is titled HOW YOU JUST LOST A 20 YR CUSTOMER!! I'm wondering if there has been a change at the top or if they just don't care about keeping customers anymore. I have never had such terrible customer service before. In the years past I would call in and get a nice customer service rep from Tennesee that would thank me for being a loyal customer and take care of my issue without a problem. Not anymore and thats why I have chosen to spend to much money to get out of my contract with AT&T and go with Vorizon hearing from friends that they are very happy with them and I am not willing to put up with the rudeness of AT&T anylonger...My son who happens to be in professional sports and his agent are spreading the word about AT&T's costomer service. Maybe if they loose enough customers they will go back to the way they used to care about them.

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  73. WOW I was on this site to write to the president and came accross all these complaints I cant believe just how bad it has gotten. my letter is titled HOW YOU JUST LOST A 20 YR CUSTOMER.. I don't know what has happened at AT&T but it didn't used to be like this. I have met with Vorizon and am switching as soon as the new IPhone comes out next month. I will be paying more money to cancel my contracts with them than it would have cost to fix my complaint but I can no longer deal with the rudeness and customer service they now offer. My son is in professional sports and he and his agent are spreading the word about AT&T's customer service. Although they don't seem to care about keeping the cutomers anymore if enough people leave them for Vorizon or any other company maybe they will rethink the way they treat people.

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  74. jerry,
    I have been caught up in the economic crunch as most people have, AT&T started out helping me and made many payment arrangements for me but i made one this pat weej for October 10, 2011 and they cut me off any way and now they say they dont have to stand behind what and employee does for you. i work ib the corporate world and thats crap you are resposible for your employees. so I'm very upset and feel lied to. Thanks Att

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  75. Thank you for prompt attention and satisfying resolution of my overcharge problem. For once, no hold time, understood my problem, and deleted the charge, explaining how to avoid the problem in future. The service representatives that I have dealt with do a good job.

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  76. Unfortunately AT&T has become so large that their services have become one of the worst companies I have ever had to deal with. They've been to my home 23 times since June 2011 for problems with uverse television, telephone and internet. They were here at my home on Friday for 2 hours to try to restore my phone service. They rewired it and then 2 days later I lost my phone service again. Yesterday they sent another tech to fix the same problem and an hour after he left I lost my phone service again. Doesn't anyone in this company know how to fix these problems?? Does the company have complete incompentent people on every level??? It seems that after 23 times in 3 months of trying to fix problems they would have gotten it right by now!!! Like other customers, getting bounced around on your machines and having to answer the same questions over and over and never getting anything solved even with the humans on the other end is just getting to be too much. What is the matter with you AT&T??? Are you getting so big that you'd rather lose business because you really don't care anymore????? It also seems like corporate headquarters doesn't read these complaints or they just don't care. What a shame this is. What does it take to get something fixed right the first time??? Well, you'll be losing another customer, but you probably don't care!!!!

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  77. Billy Said;
    The absolute customer service I have ever had anywhere, especially in my 18 years with AT&T. The customer service rep, Charles Chop, is the most rude, unprofessional person I have ever dealt with. If he were working for my company, he would be looking for work at this moment, along Jamie Marberry.
    If you are thinking about wireless service check out Verizon...
    That is where I am headed at this very moment.......

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  78. I had to contact AT&T Uverse custmer service today (10-5-2011)to try to get a credit for an equipment return charges to my bank account. To make a long story short, after 7 minutes with the first agent who the only think he could say was, "just a minute," I was then transfered to the next agent wihout a warning. The new agent asked me to repeat my problem again, at wish point, I pointed out, how rude for my previous agent to transfer me without first letting me know so, now I have to repeat myself once again. She cared less. After I explained the reason for my call, she kept on asking me questions that should have been asnwered by her looking at my account on the computer screen so, I stopped her and asked her to please read the information on my account history, at which point she did and finally stopped asking me questions and attempted to use her brain to analize the problem and try to find a solution. After another 7 minutes with her, I got transfered to the right department to have my credit process. Immediately the new agent (Becky #RH9183) had an attitude and was rude. She never greeted or handled me in a professional way. She was anoyed within the first 5 seconds into the call and repeated, she could not hear me, instead of doing what professionals do, bring to my attention the fact that our connection was poor and to be patient and wait until we could establish a good connection, or could simply apologize for the poor coonection and assure me we could work through it or attempt to get a different phone to re-contact me back, but instead she was eager to hang up as she kept on repeating, she could not hear me. I stopped her and asked for her no to hang-up as I have been on the phone for over 16 minutes and did not want to start this process all over again. She continued to be rude and I finaly drew the line and told her, how rude she was and went on to tell her, she did not needed to treat me in such way after I have been on hold on the phone for such long period of time. After 23 minutes and three agents, I was told if there is a credit, it will show up on my next cycle. I aksed to be transfered back to customer service and requested a supervisor. Another agent got on the phone and after he stated to me he was a supervisor, I explained to him the ordeal I was going thru attempting to get my money back. After several minutes on the phone (now 25 minutes, all together), the supervisor apologized to me and assure me he will personally process my refund and mail it to me in 7 days.

    The point is why couldn't the first agent handle such a sample problem. And why do I have to go over four different people, 28 minutes later, to complete such transaction. Why I have to always request a supervisor to accomplish anything, anymore when it comes to sample transactions that could of have been handled by anyone, why? This is not customer service, this is poor quality service due to incompetent people, attemting to execute jobs thay are not qualify to do. I just bought a new home and prior to this I was considering AT&T as my new service provider, not anymore. The tradition of good customer service is over. The only thing left is a name.

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  79. AT&T equals horrible service. I just tried to re-charge my pre-paid phone card, should be easily done online. It took 8 minutes and 42 seconds, after I already punched in my cc info and all the other required information. I was then re-routed to a cust. service rep who then needed to "verify" my mailing address. I bought the card at the store and they didn't ask for an address either. The only reason they needed my address is to send me more of their f'n junk mail. I am so fed up with US companies as they only think of profit and marketing. No one cares about the endless stream of junk coming to your mail box except identity thieves. I told him that I do NOT want to receive any promotional items from ATT so we' will see what happens. The first piece of mail I will get from ATT will go straight back their HQ with a nasty gram.
    I think I will by pre-paid cards from other sources in the future.

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  80. Last week a contract laborer from AT&T rang my door bell. It was a Wed and I was working from home. He told me he needed to dig a hole in my back yard. I ask what kind of hole and did he plan to fill it in when he was finished. His name was Marty. He wanted to look back there and see what he needed to dig. I explained that my gate was old and he had to lift to close it good. He said yea I can handle it. (He didn’t and left it open) I also told him I keep my gates locked. He said he only dug the holes. Others come, splice and fill in the hole. I told him no one could dig up my yard without completing the job at the same time because I had three small children living in my home. He said he would relay my message to his supervisor.

    I am in Boot Camp all week and Edith (my neighbor that is helping me with the kids) called yesterday to say men were digging in my backyard. She told them they had to get my permission. One said AT&T didn’t need my permission, they could go into any yard locked or not. Attached is the result of their handiwork. I left a message for the supervisor who hasn’t returned my call. I called the man that dug the hole (he left his name and number) and asked how he got into my yard. He took the gate off by the hinges. I said you didn’t have permission. He said Marty said he told me they would do it this week. I said Marty lied. I also said there is a sprinkler system in the yard and that hole is 4 inches from the trunk of a 10 year old 25 foot tall Italian Cypress that will probably die. There were perennials and bulbs not to mention slate slabs under that pile of rubble surrounding the 8-10 foot hole. He said the hole isn’t big enough and they would be back today.

    Didn’t know the AT&T was on the same level as the IRS and CIA with unlimited rights and home owners have none. I have been getting up at 4:30 each morning and getting home late each night. I am sleep deprived and exhausted. I melted down on the phone with the supervisor’s voice mail last night. He hasn't returned my call. Will keep you updated on the widow woman vs. the BIG UTILITY company.

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  81. Your HTC Inspiore phone is the worst product ATT has ever sold. I am so disgusted with this phone locks up shuts off. How can you sell faulty phones.

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  82. I just read in the LA Times that AT&T will is pulling advertising from John & Ken on KFI radio show with the largest audience in Southern California due to racist Hispanic activists trying to silence the shows 1st amendment rights and oppositions to taxpayer funded college for illegal aliens.

    I will be pulling my accuount of several years away from AT&T due to these actions. Thank you for the many years of great service, it saddens me to leave ATT but when you make a stand with illegal aliens against citizens and the 1st amendment it is time for me to go.

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  83. At&T has been the proximate cause of a breach of their contract and warranty. I have spent countless hours, worked with multiple refurbished (basically junk that's been passed to another customer) phone, supervisors, agents...and not only do they not return calls, they place you on a long hold and ensure that you go through massive frustration. They say they have no capability to provide new phones--you ask them to find the person/dept. that does. I do not believe that at&t--who sold me this phone new and receives shipments all across the country---att&t corporate can't fix this problem? Absolute stealing and a joke. 1 month of not being able to use my phone properly. They chose not to keep their promise (as my phone was still under warranty) to give me a workable phone. Class action law suit would benefit all at&t customers. Leave a reply with your information and I will get in touch with you.

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  84. Wow. I should have come here first before ordering my U-Verse service. It would have saved me time. I ordered service on 09/17/11 and today was my 2nd date for installation. Results- No call-No show. Did I say this was the 2nd time! When I called I was told they would need to reschedule. The earliest date available 11/04. Ok so I scheduled off 2 days for this and still have no service!! Do you really think I'm going to try a 3rd date!?? Worst customer service and a perfect example of why this country is going down the tubes. Time for the big companies to fall and with service like this it won't be long.

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  85. You have an advertisment on TV with a wife in her garden and the husband comes in and tells her he got a new plan. She turns to him and says some nasty things to him. I feel the ad is promoting spousal abuse. I have been in an abusive relationship and every time I hear that ad it brings shills. I think you should take it off the air.

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  86. The first sentence that I read on AT&T's web site is that, "AT&T's famous for communication services". I am expecting you, in Corporate Headquarters, to honor that statement. I have a simple problem that can be rectified within minutes. It is: I want to upgrade my phone to a 4s. My current plan runs to April, 2012.
    HOWEVER, since I did not buy the phone from AT&T (was a gift), I have no legal timeline restrictions to buy. Twice AT&T has apologized to me for their error and put into motion a request to clear my contract. I am still waiting. Can you 'communicate' this request and get it done?

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  87. AT&T
    -how can such an enormous, powerful, national company have such HORRIFIC customer service?! It is worse than ANY company that I have ever dealt with much less a conglomerate cooperation
    -my mom took one of our phones overseas by accident and lost it...she did not even know that it was ON! When we got the bill we said that we wanted to CANCEL that phone to get rid of future roaming charges and just pay the charges that have already accrued before they get out of control. With the phone being LOST and ON you can imagine how much we were charged (HUNDREDS OF DOLLARS IN ROAMING FEES!)
    -finally when I reached someone that could help me the lady AGREED that since the phone was LOST and ON she would erase the roaming charges if we kept our account and just SUSPENDED it. She said that this was cheaper than breaking the contract.
    -during this time I got at&t uverse combined with our wireless since I was happy with the company and it took a few months for everything to be processed and me to receive the next bill
    -WHEN I RECEIVED THE NEXT BILL....they had waited another month to SUSPEND the account and instead charged us $700.00 WORTH OF MORE ROAMING FEES!!!!!!!
    -they suspended the account the MONTH AFTER I HAD CALLED!
    -after waiting hours and hours and FINALLY speaking to someone they told me that the ROAMING CHARGES WERE NOT GOING TO BE REMOVED AND I HAVE TO PAY $700.00 OF ROAMING FEES FOR A PHONE THAT WAS LOST AND SUPPOSED TO BE SUSPENDED SO AS NOT TO INCUR ROAMING FEES!!!!!!!!!!!!! I have never met such rude, lying, unhelpful, DECEITFUL people in ALL of my life! GET THE IPHONE FROM ANOTHER COMPANY...save yourself the headaches of dealing with this infamous company!

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  88. Troy Michigan AT&T store ARE RUDE I TOOK MY PHONE BACK 2 TIMES BECAUSE THE DID NOT WORK THE 3 TIME YESTER DAY OCTOBER 21 2011
    COMSTER SERVISE SAID TO TAKE IT TO THE STORE SO I DID AND THEY DID NOT HAVE THE SAME PHONE TO REPLACE IT AND WAS TOLD I HAD TO PAY 35$ RESTOCK FEE ON A PHONE THAT DID NOT WORK SO I CALL AT&T CORPORATE OFFICE AND THAY CALL THE STORE AND TOLD THE MANAGER TO REPLACE THE PHONE.
    WHEN I GOT TO THE SOTE THE MANAGER CAME OR SREAMING AT ME AND MY KIDS THAT AT&T WAS NOT EXCANGING ANY MORE PHONES FOR US FOR ANY REASON EVEN IF I HAD INSRURANCE AT ANY STORE AND SAID SHE HAS NOTED THE ACOUNT THAT NO ONE WAS TO GIVE IS AND SERVICE AT ALL..
    THAT WE WERE NOT TO EVEN TO COME IN TO HER STORE EVEN TO PAY OUR BILL SHE DID NOT WANT OUR BISNESS AT ALL
    THAT THE KIDS OF SERVICE I GET FROM AT&T

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  89. I have never been so disatisfied with a company, their products and their customer service.
    I will NEVER use At &t EVER AGAIN becasue of the HORRIBLE experience I have had with this company, I also will make sure I let EVERYONE i know not to use this company. I ordered dsl internet 20 days ago, have yet to use it yet becuase they cannot seem to get it to work, I have paid a month's bill for a service that I have no used... I also have called 13 days in the last 15 days they were open and spent an average of TWO HOURS a night on the phone with customer service; to just hung up on or routed to another computer... I am appauled and feel completely taken advantage of by this company.

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  90. at&t is far the worst cellular company on earth and should be shut down now and forever!!!! the service sucks its more bars in less places!! how the heck can they say 4g and faster when i barely have 3g where i live huh???? sprint kills over at&t and they are bad enough!! i prouldy went to verizon!! can you hear me now?? good!! 4G LTE!!! not at&t!!!! more like 1G LTE!!!!

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  91. At&t warranty dept. is the worst! I have been trying and trying to deal with the azzholes for months now. My Samsung Insuse is NOT working right, dropped calls, text message problems, people can't hear me I hear them, etc. Everytime I called in they had me do something different, including telling me my Internet Provider was causing my Micro Cell Tower not to work properly and I needed to switch internet providers, which I did. Nope problem still the same..called back, had me do a reset, send new signal to phone, nope didn't work. Called back again, had me do another reset (and rep had to call me back on another line cause she couldn't hear me!)and was told to go get a new sims card and if that didn't work the acct would be noted to send me a new phone. Went to get sim card, and nope next day same problems. Went to AT&T store to my guy there and we called Warranty. Once again they had me reseting the phone etc. I kept trying to tell rep to read the notes from yesterday. My guy at store is like what is going on..so he got on phone with him and tried to argue it out with him saying I've been going through all the hoops they keep having me do and nothing is working. He asks for a supervisor..put on hold for at least half an hour and the guy comes back and tells him they are in a meeting and it will be at least 45 mins!(Mind you this is one AT&T employee to another). My guys manager tells him to hang up call back and ask for a supervisor. He does. Now he is being told that I've only called in once and there are no other notes. BS, Manager found where I had called in, then they wanted to do another reset and my guy said she just did it, we all stood here and watched her do it. The reply well it wasn't listed as troubleshooted, so puts meon the phone with her, and I tell her I know how to do it, and she well walk me through it, so I did and she said yep you've done it already! OMG another employee at the store told you that. Then she proceeded to tell me that it wasn't the phone but a network problem!! But yet the towers around me are just fine! I hung up on her and calling Samsung direct and once our contracts are up...Goodbye AT&T!

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  92. I have been getting crank calls since I removed ATT caller ID service. When I contacted ATT their remedy was subscribe to caller ID ($4.99 a month)or change my number ($39.00). This company does not care about it customers. All it cares about is money. I will change companies as soon as my contracts run out.

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  93. I am with all the others these morans cancelled my service for a new install on the street over from mine and tell me it will take 2 weeks for me to get my service back for their stupidity. I have been on hold 3 hrs and transferred 7 times and disconnected from supervisors and managers at the 800-288-2020 4 times just this morning mind you while I am trying to work. This is a good one if you try to contact the corporate Headquarters in Dallas you never get a human and it disconnects you as well. THE WORST CUSTOMER SERVICE ON THE PLANET>> ATTORNEY PENDING AC

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  94. We had Att home phone service since 1965 and decided to switch to Charter, Now all I get is annoying phone call's from Att trying to get me back, I have asked them to stop calling seven times now and they just continue at all hours of the night I might add, I think it might be time to contact the atty about a harassment suit.

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  95. My 86 year old mother's phone service was accidently switched from AT&T to Comcast when a tech from Comcast transposed the last two digits of her telephone number. Another Comcast customer was receiving all of her calls and she was left without phone service for six days. I spent over seven hours trying to speak with someone at AT&T to correct this situation between 11/3 until 11/7/2011. Just like everyone else, my calls were transfered, dropped, disconnected. I drove over 150 miles to give her a cell phone so that she had some form of communication. On 11/8/2011 AT&T restored her service but with a temporary phone number. Her originally number may not be restored until 11/14/2011. NOT EXCEPTIBLE.

    I'd like to know WHY in our world of instant communication I can not speak with another at AT&T? My grandfather, father and father-in-law all worked for Ma Bell. I'm sure they are all rolling over in their graves at the lack of service and integrity that this company has stoop to.

    Futhermore, I'd like to know if anyone reads these comments, because none of them are favorable. I have never felt so much frustration.

    What happened to this company?

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  96. This is one company that DOES NOT know to communicate with their customers. Being placed on hold for hours only means one thing; too many people are having problems with AT&T. Do your corporate managers read these blogs? Perhaps Mr. Randall L. Stephenson should take the time to read just how disgusted AT&T customers have become with the largest communication corporation in the world. As for me, time to sell my stocks in AT&T!!!!!!

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  97. On November 3, 2011, my mother's (86 years old)phone service was disconnected because of an error by Comcast. Telephone numbers were transposed and someone else was receiving her calls and her service was disconnected. I spent seven hours over three days trying to contact someone at AT&T to help me with this problem. My calls were transfered, dropped, disconnected. I drove 150 miles to bring her a cell phone(not at&t) so she would have some form of communication while I was still trying to have some form of communication with AT&T. On Nov. 8 , 2011 she was given a temporary phone number because the phone number she had for eleven years was lost in the system. She has been placed under a tremendous amount of stress because of stupidity, human error, and a very poor customer service. Countless times I asked a rep to call me back with an update on the progress of reinstating her phone service. NO ONE EVER RETURNED A CALL. Please explain why in our world of instant communication it is next to impossible to communicate with the largest telecommunication system in the world!!!!

    My grandfather, father and father-in-law all worked for Ma Bell and I'm sure they are "rolling over in their graves" at the lack of integrity, concern, and service that this company has reached. It was quite clear that no one knew how to handle the problem so they conveniently dropped my calls.

    As I stated, my mother has been placed under a GREAT deal of stress because of this. We will see what happened on November 14, 2011 when she is suppose to get her original phone number back. I suspect that I will be spending another six days trying to reach someone that is knowledgeable enough to help me. Shame on AT&T!!!!!!!!!!

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  98. Please explain why I have posted two comments which you have chosen to ignore?

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  99. Well at least I know I'm not the only dissatisfied customer. At&t need to make some serious changes. How about for 5 days the techs have been in my backyard on a ladder. On the next 2 blks, around the corner. Then SUDDENLY , I'm without a phone and internet......for three days!.....the tech comes late, I had to reschedule, that meant on the phone for another hour on my cell (Verizon)...long story short......their about as bad as The bus system in Detroit!

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  100. 800-422-0499. 800-422-0499. 800-422-0499. A few days after filing an online complaint with the Texas Public Utilities Commission,I called the PUC at 512-936-7000 to request a number at AT&T to talk with a person with actual authority to deal with my concern (as opposed to the customer service drones, who are useless). The PUC operator confirmed my identity and that I had a complaint against AT&T on file, and only then gave me the number of AT&T's "executive office," 800-422-0499. She also mentioned that she was logging an entry in the PUC database recording that she had given me that number. Obviously the political influence of the utility companies in Texas is such that the PUC is very restrictive about releasing that telephone number, but at least there is a way to get it. I called the number and a person answered that line "AT&T, Office of the President." It is not really the office of the AT&T CEO, but is a department of actual troubleshooters to deal with customers who have taken their issues to the PUC. The person who took my call to that number was intelligent, motivated and apparently empowered to actually deal with my multifaceted issue. He made various calls to different AT&T departments, putting me on hold, though, so I could not hear what was actually said. In any event, he got results. I expect that AT&T changes that number periodically as it gets out to the public, such as through postings like this, but hopefully it will be good for a while.

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  101. We have been without service twice now in 2 weeks. Our whole neighborhood. On top of that we live in a dead zone for cell phones. We have no way of contacting the police or medical help in the event someone is hurt or gets broke into. You need to get us Micro cell towers or something. I am a registered nurse and over dialysis at 3 hospitals. I have to drive 3 miles to make a phone call on my cell phone. This is not right. We have a cancer patient out here that cannot call for help if he needed it. If something happens to anyone out here, we are suing your company. I have called and requested micro cell towers twice now and they want me to pay 199.00 for one. I cant afford that. You charge me for a phone that doesnt work out here and have for 8 yrs now. I would think you could afford one micro tower for me so I could at least call for everyone else.

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  102. I, too, find ATT's customer service very frustrating, and the service in general is not good, such as getting promotional rates permanently applied to the billing and actually receiving other promised promotions. I am going to write a letter. Wondering if anyone else has. Maybe I will print out all these complaints to mail with mine. Maybe we should start a petition of some sort. Ridiculous. They can't monopolize the industry forever, and when they don't, all these customers will leave!

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  103. Who does the hiring for customer service? Whoever it is should be fired because the reps consistently hang up on me, don't listen, repeat the same stupid answer to the wrong question, and lie to me. As soon as I can get one of these idiots to answer my calls I plan on getting as high up the chain of command as I can and getting my many issues taken care of.

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  104. Well, it's November 28,2011 and my 86 year old mother still did not get her phone service corrected. I did call the 800-422-0499 and spoke to a lady who was extremely surprised at the lack of service. She said she would get this into the proper channels. I am so disgusted!!!!!!!!! This has been going on since NOVEMBER 3rd!!!! I'm glad that I DO NOT have AT&T as my service provider because when I have a stroke because of AT&T at least I can call 911 with my MCI service!!!!!!!!!!!!!!!

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  105. HURRAY FOR THE KIND LADY AT CORPORATE HEADQUARTERS! By 2:00 pm my mother's phone service has been restored. Pls call 800-422-0499 with your phone problems. It gets the job done!

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  106. Got my phone bill , had a extra $ 15 tacked on it for at&t support plus subscription, thats $ 180 a year. I did not ask for this service and did not authorize it. Have spent 5 hours hanging on the phone with theses dumbies today trying to get it removed and find out who put it on my service. The jerks answering the phone say they can't remove it, takes a supervisor, but I can cancel the contract for $110. Guess a new way for greedy corp america to make money. Spent all that time and never did get to a supervisor.
    guess the only way to resolve issue is go to bank and cancel their direct withdraw, change to cable internet, and us my cell. Maybe if enough people quit their service they would fix it.

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  107. AT&T are crooks they bilk you out of money i have wireless service under my husband and they cheat you on family plan and since my husband and i are getting divorced i can't get a phone in my name because i did't answer there questions right what a ripoff they don't care to have customers so i ordered a phone from cricket one flat rate each month and no credit check and no activation fee its good and the phones are good price too
    so at&t will not have me as a customer i wouldn't let my dog order from them!

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  108. I'm very disappointed with the customer service regarding my account. I can't believe a company as large as it is would nickle and dime their customers over trivial issues. Total lack of competency in their dealings with customers.

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  109. Worst customer service I have ever encountered.

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  110. I hope the Visual Binary program gets sponsored by AT&T

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  111. December 5, 2011
    The following is a letter that I sent to your Billing Department, and I have been waiting to hear from a professional AT&T representative.
    I must be hoping for too much to hear from a professional or anybody else. Please note: I have received a bill today charging me for service that I don't even receive because the telephone has been disconnected for several months. What's the deal? Can I hear from somebody???????
    ROSEMARY R. CLARK
    November 1, 2011
    AT&T TELEPHONE AT&T U-VERSE
    P. O. Box 5093 P. O. Box 5093
    Carol Stream, IL. 60197-5093 Carol Stream, IL. 60197-5093
    Acct # 618 274-2317 241 4 Acct # 101466221
    REF: Confirmation #F94241375
    TO WHOM IT MAY CONCERN:
    A couple of weeks ago I placed a call using your 1-800-288-2020 (which renders itself to be an absolutely disgusting telephone process) to report that I was not able to make or receive telephone calls. After having gone through your automatic process and trying to make notes to keep up with what the robotic voice instructional thingy was directing me to do (another frustrating process), we did everything the robotic instructions directed me to do. But still we were not able to get a dial tone. My husband commented that it seems as though the telephone line for the above number had been disconnected, because he could not see where a line existed to connect to anything to receive any service. I made another call to your 800 number in hopes that I would make the correct selection from your menu, cause if you select the wrong option and get a live person, he/she will transfer you back to the beginning of the process (if a person had any patience, they would be exhausted after dealing with your obnoxious telephone selection process). I finally reached a human being and explained the problem. The representative stated that she could not see where the above telephone number even existed. I told her that, “Ya’ll didn’t seem to have a problem with cashing my check when I pay the phone bill.” The representative went ahead and set up a service call for the technician to come to my house. When he arrived and looked at all the same things that we had previously done, as well as look into the grey box, he indicated that he should have never been sent out on this call, that it was a bogus call. He
    stated that there has not been any telephone service existing for 618-274-2317 for about four (4) years. Now, this is where the confusion comes in at. The above telephone number has been in our family’s household since 1973 or 1974. The service originated under the name of Josephine Saunders, and after her death, the service was switched to my name, Rosemary R. Clark. Every time that I have called for service, I have always referenced the above telephone number. Now all of a sudden the telephone number does not exist, and there is no telephone line running to my house to receive any service. I’m not quite sure how long this has been going on. BUT!!!!!! Your records should show that you have been billing me and I have been paying the bill. My questions are: When did this telephone line become disconnected? Who asked you to disconnect it? Why have you all been continuously billing me for a service that I am not getting? In the future when I call for a problem with cable television or my internet service, what telephone number do I give? What the hell is going on?
    P.S.: I have a primary number: 618-271-xxxx. Don’t disconnect it!!!!!! It’s been in our family since 1960.

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  112. AT&T’s customer service is horrific to say the least. Management should try to contact their company to see how difficult and time consuming it is just to get a simple response. Most of the staff has no idea what they are doing, which is not likely related to them individually; it is an AT&T problem as a whole. If our company had a choice, we would never use AT&T for land-lines. AT&T cell service is worse than land lines so that is not an option either. How AT&T obtains new business or retains existing business, excluding limited options such as our firm has, is mind boggling. The entity and its service are far beyond pathetic. If our firm provided the same service, we would be out of business in less than 30 days.

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  113. AT&T has the worst customer service of any company I have ever delt with. They are RUDE and they LIE you can never talk to the same person that tells you one thing and then does another- alot of them CAN NOT SPEAK English worth a damn either. Customer service should not be like this. AT&T needs to do something or they will lose alot of customers! I would NOT recommend them to anyone and with all the new networks coming out you would think they would try keep their customers --once again RUDE LIARS work at AT&T !! sure hope they read the comments people leave on here!!!!

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  114. AT&T customer service is very rude and will lie to you to get you off the phone.
    They are also sponsors of the new Muslim propaganda program on TLC. I watched it to get a list of the companies that are supporting it so I stop buying or doing business with their companies. When it is ok for them to shove their religion on us when it is not ok for us to even mention Jesus, God or Christianity?

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  115. AT&T service Rep Smantha Does not know xxxx about the company & lacks the skill for a good customer rep. Lawanda on the other hand was very honest & bs'er at the same time. Honest about taking the data package of one of my Smart Phones But there were TWO DATA packages on the same line.. and refused to take it off.. FU AT&T.

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  116. Today I had a man come to my house claiming to be AT&T. Before I went out side I saw him knocking on windows I saw him as he was looking through my basement window. I asked him what he was here for and he told me he was sent here to install a box on the side of the building. This is 3 apartment building and we are all family. I told the man I don't have the authority to give him the right to do that. So he left. This is where things get fishy, nobody in the building has AT&T, I find it pretty weird AT&T would want to drill holes and install a box on my building when we don't have any AT&T in the building. Now all I wanted to do was verify if AT&T actually sent someone here. You would think they would know that, after 3 hrs I finally got to someone who knew something. But he asks for a phone number, after I told him nobody has an account there, he insisted he could not find out if service was sent out for this building unless we had a phone number because
    the phone numbers are what carry the addresses. With working in customer service my self running a small business, I am shocked he gave me that answer. I cannot believe they cannot find out if a employee was sent out to my house.


    The reason why I tried to find this out is because the guy didn't know why he was installing it or what it was. With him knocking on windows and not having an appointment was very fishy too, seeing most places setup installation services because people work and are not always home. Also found him looking through my basement window for some reason. But the main thing that drove me was an article in the newspaper about people around my neighborhood in Chicago, going around posing as independent contractors and things like this, then they get into the house and either rob them later or tie them up and rob them right then and there. Obviously if AT&T never sent anyone, then that would mean I have to notify the police and hope i'm in no danger being a target of some sort. And you would probably like to know if someone is posing as fake AT&T workers as well i'm sure.

    Really didnt want to write this email, but there is no way possible in trying to resolve a matter of some sort. Its actually a good test you can run in your service department and see who takes the right steps because it took 3 hours just to get the answer I did, transfer after transfer after transfer after waiting after losing connection and doing it all over again. Luckily the last guy gave me an answer and didnt just keep tranfering me the wrong person left to right. Everyone I talk to, say AT&T is the worst. If you guys really want to rise then maybe you should revise your customer service, I am moving in 2 months and getting all new service. I am glad to go through that experience some what because now I know who to cross off my list.

    Thank You

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  117. att is not a good company i had a phone for 1 wk and they expect me to pay a full month customer service is extremly rude i ask to speak to someone in the corporate office and they wont even give me a number i will never ever ever use this company again

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  118. ATT is a criminal New World Order Puppet!
    Why do you need to run my credit in order to give me service! I know illegals and people who are on all sorts of welfare who have Uverse. I went to college and now have to payback my student loans. I guess I was stupid according to ATT Uverse. People with bad credit scores have to be criminals...right?! I am so mad. You believe in this false American dream and go to college to better yourself and boom! When you get done companies like ATT Uverse tell you,"hahahahahaha... you should have stayed on government money, so you could get service with us. You have marks on your credit so you must be a criminal. Yes we do hook up service with illegals, welfare families and criminals. Yes we will make it hard for the middle class to get service!" Garbage!

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  119. I am living in Alameda, North California, it is a very small island. I am an AT&T customer over 15 years.I've been trying to get the U-verse internet) service for over a year. I can't get it because my house is several blocks away from the service box, no internet signal.Two weeks ago, AT&T toll me I can have internet service and help me set up a order to install for it. My order number is 278878013, Last week, the AT&T worker came for this order, and toll me can't get the service because the wire no signal....over one year, what is AT&T doing? can't run a wire only several blocks away from my house? it is that difficult for a huge company?Does AT&T care about its customers?

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  120. I stopped my service in september. AT & T continues to send resprestatives to my home. even though I have a clear sign on my door for no solicitation. I have had them 3 days in a row ring my bell at dinner time.

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  121. Signed up for UVerse after multiple solicitations via email, mail, and even at my door. Somehow this managed to prevent me from paying my mobile bill. Took 11 people and a couple of hours to get someone who knew enough to fix it.

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  122. At&t has the worst I mean the WORST service I have ever encountered in my life. Between their automated systems, bad phone reception, and lousy customer service representatives, they hold the title for the worst of the worst. I have never written to complain about anyone or their service but dealing with them all morning prompt me to do so. I am sorry I ever got into business with these people. They truly suck!!!

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  123. worst service ever ,with there sorry service,tech support and out sourced tech support that you cant use because everyone speaks in broken english,then you get the same bullshit ,i my case you system is running at 90% of the band width,which might be true because there isnt enough to properly service everyone ,including their own dsl lines.when 3 wireless componys have the same problems at the same time ,that tells you where the shit ball is AT&T. MICHAEL FOLK PAHRUMP NV

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  124. I WOULD LIKE TO SAY AFTER 15 YEARS WITH CINGULAR/AT&T I AM VERY UPSET THAT A SIMPLE VISIT TO AN AT&T STORE WOULD END UP WITH AN EMPLOYEE STEALING MY INFO PASSING IT OFF TO SOME PERSON TOOK MY IDENTITY UPGRADED MY 2 LINES AND GOT AWAY WITH IT, THIS PERSON (MICHAEL SANCHEZ) WENT OUT OF STATE AND TOOK 2 BLACKBERRY PHONES WITH ALL THE DATA AND TO BOOT THIS CRIMINAL STILL WORKS FOR AT&T BECAUSE THE FRAUD DEPT IS STILL WORKING ON IT (WHAT A JOKE) SO LISTEN UP EVERYONE TRUST NO ONE EVEN YOUR PHONE COMPANIES. BOTTOMLINE CANCELED MY PHONE SERVICE WITH AT&T THEY OBVIOUSLY DIDNT GIVE A HOOT ABOUT ME SO IN RETURN THEY DONT NEED MY BUSINESS. THANKS FOR NOTHING AT&T

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  125. Boy, just skimmed through previous posts. Pretty much everything I'm feeling right now. Had a representative come to our home, chose a u-verse package, scheduled an installation date and time, and waited, and waited. An hour after the time frame we started calling customer service. An hour and half later I finally spoke to "someone higher up" only to be told they also don't know why our order was cancelled the same day it was scheduled. Our evening was ruined as we had planned to have a belated Christmas with our daughter and then go to dinner. I was told they could start over and re-schedule. We were wanting it to be done before returning to our jobs after our Christmas break. I ask about compensation for inconvenience and was offered nothing. We decided to stay with our present carrier and will be looking for a new internet provider also. If you would care to look into this matter our order number WAS 284514909.

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  126. I have to agreen with all the posts about how dreadful AT&T service is BUT I want to commend one of it's employees. Her name is LISA (RGKZFBC)on the help line. She is out of Augusta GA. This woman out of the 15 people I had spoken to and 10 departments I had been transfered to was the only person to take the time to try and solve my problem, which she did. I had been trying for a month to get a simple problem solved. THANK YOU LISA. And if anyone from AT&T reads this they should make her CEO or at least up grade her to a higher position. More people like Lisa should be in customer service or an area when they are supposed to help people.

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  127. Worst customer service ever. I have been trying for 3 plus months to get a refund check and after verifying they still cannot get the address write. I am onthe 6th refund checkand sill counting and waiting. Of course they can tell me I owe them money when my bill is not even due but they cannot get me my refund of over 83.00. You go in to the store and they are so worried about new customers and they cannot take care of what they have,If I did this I would be out of business. When you go into the store they have to do accounts to get credit for working. More than once they have messed up my accounts because of this and again they did the same thing. The last time it took me about 3 months to get it straight at last we got someone that had more than 3 brain cells. But this time I am going on 4 months and it still is not settled and I have not been lucky this time in finding someone who actually knows what she is doing. I was bold face lied to by a rep in the store and when I tried to call him he would not return my calls. WOW We should take our business else where and put them out of business. Horrible horrible company. I have done business with AT&T for several years since 2006 this time but most of my life but it is time for a change. Had enough.

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  128. I called AT&T regarding the cell phone reception in my area (Atlanta, GA) and the fact that I was not able to get a decent signal, and when I did get a single at dropped regularly. Rather then try to assist with my issue, the customer service representative tried to discuss other plan options and such. Now, if my cell phone reception is horrible, why would another plan be helpful? As it turns out, AT&T does not have a well laid out network in Atlanta. There are numerous deadzones and AT&T has no desire to resolve them. I'm looking into changing my service to another carrier that knows how to set up a wireless network, which is a shame since I've been a customer of AT&T for 15 years.

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  129. I don't really see the value in posting a comment. No one has said they have received any kind of satisfaction from what they posted. I am wondering if anyone else in the AT&T world is having the same problem we are having, and if so, what are you doing about it and have you had any luck in solving the problem. My son and my son-in-law both have I-phones and were just informed they are both in the top 5% of internet users in our area, so their speed is going to be reduced unless we pay an additional $15 per month to increase their limit. We have a "grandfathered" "unlimited plan" which should mean that there is "no limit" to the usage, but if we pay the extra $15, we will have a higher limit. No customer service agent or supervisor/manager was able to satisfactorily answer what "unlimited" means and could not find a number for their corporate office. After talking with multiple customer service agents and getting no where when asking for corporate information, I landed here. The reduced speed has basically rendered the phones useless. I can't see how an individual falls in the top 5% when we live in a very industrial area, but there is no way to prove anything one way or the other. I think this is just another way of getting us to pay more money! I wish someone with some kind of authority would explain to me what "unlimited" really means and why our unlimited plan is now being limited and going to cost us even more! If anyone out their is having the same issue, please respond. If anyone in corporate actually reads these and does anything to help the people with the complaints and actually rectifies the issues, I would love to hear from you!!!

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  130. AT&T IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH..I WILL TELL EVERY ONE I KNOW THAT GOING WITH THIS COMPANY IS A VERY BAD CHOICE...THEY SET YOU UP, TAKE YOUR MONEY AND YOU HAVE TO GO THRU HELL TO TRY AND GET BACK...YOU HAVE LOST A VERY UNHAPPY COSTUMER

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  131. Having at&t for over fifty years I find it deplorable that there is not enough concern of this company to take care of the hard line customers that don't want a cell phone. I have had 3 service men to my house since Oct. 26-29th of last year and he is here again today Jan. 5 the other one was in Dec.
    I would not have a problem changing my service to one of the other fly by night companys but I have been with you people since 1962 and I have a bad mistake of being faithful to the people I have done business with over the years, and it iseems that you people in my opinion do not give a damn about the faithful customers you have which is going to be HAD.
    If your company doesn't care about the people like others I used to know why in the hell do you not get out of the phone business and get into all the other electronic BS that you are more concerned about.
    Your service man is about to make the last call to my residence like I said I HAVE HAD ENOUGH.
    M.W.B. TEXAS CITY TX.

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  132. att is the worst company in the world I have had it for years only because i live in such a remote area in ohio that att is the only phone service we can get here. I have to call them every month when my bill is due because the bill in never the same they dont know what their doing and to try to call and talk to someone is totally rediculace. If you do get someone that speaks english they dont know what is going on with the bill. I tried their wireless service and that was a total nightmare I had to get the BBB and the ohio attorney generals office involved to clear that $300.00 mess up. I wish someone would put a phone service in this area so I could drop ATT and im not the only one in this area that feels the same everyone I talk to has had it with att's terrible customer service and charging whatever they want whenever they want. I would give anything to see the company totally fail and go bankrupt it would serve them right

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  133. i have been customer for many years due to a disability i have had to make cuts i dropped home phone service for another provider that offered 20.00 unlimited everything i kept my internet when i got bill it was for 60.00 i called they said that was for business it is in my home i have had the basic for almost 3 years i called they claimed they they fixed it i got letter with overview of my acct and they are still charging for business now they claimed they bundled my direct tv so now my bill is due and i am unable to pay they refer me to att WTH and since when can you not talk to a breathing person on saturday ? i will try again monday if no resolution i will be going to the puco and better business bureau if they want my bill to stay 60 dollars instead of the 14.99 i was promised i will be going to roadrunner for 30 dollars and att will no longer have any of my business.

    k.s.r. zanesville ohio

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  134. Att has the worst customer service and managers in the world. I hate everything about this company with a passion. Never buy anything from this company or get any type of service from this company. My experience was so bad that I dont even want to repeat the story again. Im tired of repeating it over and over and they still dont get it. Dumbest customer service in the world.

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  135. my wife reported a problem and we were told it would be a week to get service (HUH) a week? I spent this afternoon trying to call the customer service and get an UPDATE. I was transfered 3 times. The last time I found myself speaking to CalTrans (California Department of Highways) WTF? When I call back I again have to go through the same bullshit computer call system. REPEATEDLY asking for a representitive.

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  136. This company doesn't put customers first. Perhaps they're so big that they have forgotten the word service. They have people who speak poor English on the phone reading from scripts who cannot answer your questions. If they're a global company, they should be able to communicate with us ALL! No help for me after three replacement phones from their warranty department. I'm on phone number three and it still was like the first one we purchased -- JUNK! I'm switching to Verizon today!!

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  137. 1/11/12 11:55 pst.
    I just spoke with Jay,at the corporate office who is a case...manager or whatever. I just tried to explain like everybody else that it is hell having to go through all the computer crap and having to go from one rep to another and having to repeat the information over and over and over.
    And the fact that each one of them should have our numbers pop up when they are talking to us that the technology is there.
    His reply is that basically ATT does not give a shit about us that we are going to get more and more of this computer crap because it saves them money !!!
    call this number,1-210-821-4105 and ask for Jay and tell him the same thing.... Keep calling him and calling

    We need to change carriers by the millions before they listen to us. they do not care if they lose a few thousand , no big deal.
    jim

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  138. I am not a customer of AT&T and I will never be a customer. Thank God that my husband's work has AT&T phones and they are crap. Now that I have read all of these complaints, I have to apologize to my husband for not believing him.

    I really just wanted to complain about their commercials and saw that others have complained about their various commercials and I think they are distasteful, rude and just doesn't give me a good feeling about the company at all. The commercial that takes place in a school where the father who works for the cable company, that one rubs me the wrong way. First of all, this man has to be one of the student's dad. There is a girl who acts like a spoiled brat and she asks him a question but it isn't a question, the girl disrespects him, causes the kids to laugh as well and the teacher is just as rude and degrading. If that was my dad and I was the student that asked my dad to come, I would be so hurt and embarrassed. There is my dad, he gets made a fool of and the child has to see this? Come on!

    And now the man leaves, it's recess and the poor kid who's father was disrespected gets teased and you know that is what would happen. Kids can be cruel. Now, we have a case of the child being bullied. The child's self esteem is ruined, etc etc etc.

    Okay, I'm going way over the top (extreme) but their commercials are degrading and they seems to condone bad behavior. The way they treat their customers, not surprising that they have bad commercials as well.

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  139. !/09/11
    I paid 50.00 for a cell phone from a local att store. The famous question was asked ."Do you want insurance.. Sure i answered. 6.99 a month. 6 months later I lost my phone. Went back to the store. They said. No Problem. Gave me the new phone and said, That will be 50.00. I have had att for 6 years at least. Lost my phone 3 times either through dropping it or lossing it. Paid 50.00 for the origanal phone and 50 each for the replacements. thats 200.oo for my 50.00 phone Pluse 6.99 a month for 5 years for replcement phones amounting to 407.40 plus 200.00 =six hundred seven dollars and 40 cents for a 50.00 phone that I could have replaced for 150.00 for 3 more new phones without insurance. Whi is dumber, me or the con artist who planned this deal for trusting supossedly a big coorporation

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  140. As a long time customer and shareholder of AT&T I am totally frustrated and exasperated at the lack of customer service I have experienced over the past three days. I have spent more than eight hours being transferred from one person/department to another, left on hold, cut off and repeatedly being told that I would need to speak with someone else. I have been referred back and forth between 18 different people and eight different numbers. Your prompts do not even connect to the area as offered. Frankly, with the level of ineptness, ignorance and unconcern, I do not believe you can possibly remain in business very much longer. I have never seen such a complete and total failure to address a customer's needs and concerns. I have been billed $15 per month for over 15 months for internet support which has not been provided. I will defintely tell everyone I know what a lousy, dishonest and unprofessional organization you have become! You deserve to be run out of business by your competitors! I can only hope that at least one of my calls was in fact recorded for "Quality"! What a joke!

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  141. i am a veteran still serving in the military and even they screwed me of my discounts and all i want is to get the paper billing straight to my house. i am old school and still waiting for the paper billing to arrive at my house since 3 months prior, how am i suppose to pay my bills? i have a family under this plan. i am planning on deploying once again just to cut this contract and hopefully my family as well and switch to a different Service.

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  142. I have had Uverse for several years. When I moved, it took 7 weeks to get new service. In the meantime, ATT did not disconnect the service at the previous address. When I called, they tried to tell me how they should have done their job. How silly. It is not MY job. Because they hadn't disconnected it, they were still billing me. The night before the installation, I received a notice that the installation may not be able to be completed as I owed them several hundred dollars. Or they were going to take "action" against me. What does that mean? I called, but after being left on hold for 75 minutes, someone finally came on the line and told me they closed 10 minutes before, and that no one was able to help me. They were open when I called, they just avoided helping me until they closed.

    I disconnected the UVerse 2 two weeks ago and couldn't be happier. I have found other solutions, such as a digital antenna or media streaming player, and that gives me plenty of choices. If I could, I would also disconnect the internet from ATT, but they are the ONLY service provider in my area. The other is based out of the country.

    More and more people will be dropping ATT services, and then they will HAVE to listen.

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  143. To the President of AT&T:
    My issue began in June 2010. I received an offer from AT&T rep to bundle my accounts. I have two telephone lines, a fax line and a DSL. I was paying an average of $201.00 a month. The Rep promissed if I changed my DSL from one number to the next I would save and my bill will drop to about $125.00 a month, all taxes included. That never happened. I kept calling and speaking to various agents whom each time knew nothing about what the previous agent had said but promissed to correct the problem, issue a credit for the difference and correct the billing process. That never happened. Now we are in January of 2011 and I am still in disputes of my bills with AT&T reps. Which, by the way, each time I called I had to wait on line for 20-30 minutes before I could speak to an agent.
    Issue #2: Back in October I got an offer from AT&T Uverse with the promise that with optic cable and HD channels I would have the best experience in TV but had to add or switch my DSL from regular AT&T to Uverse. Needless to say that my experience with AT&T was absolutely horrible. I can even write a book about it. I finally switched back to DirectTV but had to keep my WiFi services with Uverse. Although I did ask to have it back with regular AT&T but in order to keep my telephone bills all in one. I was refused.
    Issue #3. I received a bill my regular AT&T with a penalty of $105.00 for "terminating" my contract with AT&T DSL services. I called to say: first of all I never knew that I had a contract with AT&T for DSL. secondly, it was not my decision to move the DSL to Uverse. It was AT&T itsefl decision to maneuver all that. The agent agreed to remove the charges and asked me only to pay the actual bills without the $105.00.
    today I received with a new bill of $279.93 that included the $105.00 and a message to pay it immediately.
    Not only I never got the promotion that I was promissed since June and kept receiving bills in the average amount of $179.00 instead of the $124.00 dollars I was sold on but now to add salt to injury I have to pay the penalty for switching the wifi service from one branch of AT&T to anther.
    This is the most horrible corporate practive that I have ever seen. Misleading customers with product and services that you are totally incapable of delivering. Worst yet.. there's no one with authority to talk to. Where do we go from here?

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    Replies
    1. thats is so true no one in authority to talk to...... this is very frustrating... i m canceling at&t asap

      Delete
    2. Hello att customers I just got fired from a sub contractor for att and. And its called act in san luis arizona. There small low patying uneducated people management, I got fired for gossip and well gossip that I had nothing to do but the gossip is still true at act in san luis bronze department evry supervisor is on cocaine or under the influence of marijuana thay do a swab test but that don't work they get around it, but anyways toall customers your bill are beeing generated by the employees of act when u call to disc your dsl or it get disconected for none payment don't worry 3 days letter we issue the order to connectt ur dsl line without the customers okay why cus its revenue and bonuses for the sups yeah we issue the order in tcs issue a fake credit check with no social bday or cdl specially no customer on line. So wach your bills

      Delete
  144. I have been an AT&T share holder (& SWBell) for 38 years & have been a loyal customer. However, recently I have had the extreme displeasure of going from AT&T DSL to U-Verse internet at a promotional rate. This month is the 4th month in a row that I have had to call customer service & request that my bill be corrected, as the promotional $24.95/mo rate has never been correctly reflected on the bill. I have spoken to manager level service reps twice & have been promised by both that the would "personally see to having this corrected." The last one even said someone would call me within 72 hours to make sure the correction was made. It's been 2 weeks, no call.

    As a share holder I sincerely hope that corporate AT&T Dallas looks at these problems. This is not how to run a company. I am seriously considering not only discontinuing my service, but selling my stock as well.

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    Replies
    1. I agree and all the false promises and prices has my bank account mixed up with charges that was not discussed

      Delete
    2. I have had such a bad experience with At&t. The promotions that are door to door (it was such a scam) the salesman presented a promotion than later when I got the bill instead of it being the $65-$71 amount he said it would be it was $163.12 a big difference. When I called them about it the gave me the run around for over a hour and a half. I am still in the phone on hold while I am typing this complaint. I wish that the company can not say false prices. the CSR is saying rude things to me like it is my fault they do false promotions.

      Delete
  145. i upgraded my cell on 9/28(last day of a promotion for $100 pre charged "gift" card)..i have yet to receive it...have been making a paper trail since early november...mailed my cell in the prepaid envelope i was sent...i was first told that "2" gift cards were mailed to an ohio address(i live in NJ!!!)....the first supervisor i spoke with said this was a POORLY planned promotion(not MY problem!!)...spoke to the same supervisor a week ago who could give me no "new" information!! i've already spoken with an attorney who suggests i call the local newspaper to report the FRAUD that verizon represents and take them to small claims court(with fees, etc. don't know if this is really worth it!)is anyone else still waiting for this bogus $100 gift card? interested in a class action???????????

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  146. ALL I HAVE TO SAY IS AT$T IS FAR MOST WORST SERVICE I HAD, U HAVE WAIT LONG LONG TIME TO GET IN TOUCH WITH THEM AND THAN U HEAR DIFFERENT THINGS FROM EACH CUSTOMER SERVICE REPRESENTATION ......WISH THEY CANCEL AT&T FOR GOOD .......

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  147. WOW - You don't have any posts that I can see that says anything positive about AT&T. I am on hold as I am writing this! After three transfers and being disconnected. It has been about 30 minutes now. I am tempted at this to have the service disconnected at this point.
    Well finally got through and they disconnected me again.....


    AT&T's service is terrible!

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    Replies
    1. As a 10 year certified pc tech and network engineer, I've been contracted many times for ATT installs. Every single one of them is a complete nightmare. one business install required no less than 13 ATT tech visits... i dont know how this is legal, but they are without a doubt the worst company on the face of the planet. they lie, cheat and steal and then hide when you try to chase them down. cant beleive this is legal. fortunately, i've convinced 6 medium to large businesses to leave ATT in favor of people who have some conscience. I continue to warn everyone i know to stay far away from ATT. this company really deserves to be shut down... but they are so huge they dont have to care....

      Delete
  148. As a 10 year certified pc tech and network engineer, I've been contracted many times for ATT installs. Every single one of them is a complete nightmare. one business install required no less than 13 ATT tech visits... i dont know how this is legal, but they are without a doubt the worst company on the face of the planet. they lie, cheat and steal and then hide when you try to chase them down. cant beleive this is legal. when signed up they promised 100 gift card, never sent it, forced me to spend another 2 hrs calling and asking for it.... fortunately, i've convinced 6 medium to large businesses to leave ATT in favor of people who have some conscience. I continue to warn everyone i know to stay far away from ATT. this company really deserves to be shut down... They are so huge they don't have to care....

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  149. ENJOY YOU 9 BILLION DOLLAR FEDERAL GOVERNMENT LAWSUIT

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  150. The customer support service and repairs response systems for ATT and Yahoo e-mail service is horrible to say the least. My ATT-Yahoo email has been down for a week and neither company knows how to address and resolve the issue. I cannot believe that with today’s technology these two communication giants cannot resolve such a simple issue. I have been bounced back and forth for hours and been given numerous telephone numbers and sites. I have spoken to tech support from the Philippians, India, Nevada and California. No wonder our companies are going under.
    Ron Carson, New York

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  151. I have been deal with nothing but unacceptable service for the past 3 months I can't even tell you how many calls I have made.I cna't take nomore someone please help I am on the edge of losing it and thinking of sucide!!!!!!!!

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  152. ATT&t MAKES FALSE ADVERTISEMENTS AND REPS LIE TO CUSTOMES THEY DON'T KNOW WHAT THE "fUCK THEY ARE TALKING ABOUT I HAVE NO IDEA WHY THEY EVEN HAVE A JOB.... REALLY I AM GOING TO CHANGE MY DIRECTV FOR A MORE EXPENSIVE CHEAP PROGRAM THERE STUPID SMOKING CRACK.... I MADE SEVERAL CALL TO ATT & THEY MAKE NO SENSE WHAT SO EVER. DON'T CHANGE YOUR PROGRAMMING TO U-VERSE ITS FALSE ADVERTISEMENTS THEY DO NOT GIVE YOU WIRELESS THE WIRELESS UNIT ARE 49.00 MONTHLY ON TOP OF THAT YOU PROGRAMMING U-200 IS BASIC AND U-300 ITS APPOX 120.00. TRUST ME THERE NOT GOOD.

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  153. This is most likely a first timer situation, I was enquiring about AT&T service online for DSL service. I then received a DSL box at my address, I then contacted AT&T and returned their property within the 30dy period. When i asked for a confirmation number the Rep re-assured me that there will be no charges and everything was taken care of.It has now been over a year and is now receiving letters from a collection agency informing me that I have a balance on an account for a service i never used or activated. I contacted AT&T and after a 2 hour wait to speak to someone I requested to speak to a supervisor. When i was transferred shockingly i was sent to a VM. After calling again and waiting to speak to a rep for another hour, I was able to speak to a supervisor and hopefully the situation is resolved as re-assured by the Sup. I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE, thankfully i had a day off to take care of this since i am sure it would have not been during my lunch break. GOOD LUCK for those who request service. Thumbs down from me for sure.

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  154. My experience with ATT has been a nightmare since day one.....and it is still going on!!! It is to the point now when I call they have my number block or something that it will automatically disconnect me!!!! Corporate promised me this would be taken care of months ago and now I get a notice in the mail just this Friday that they are going to be shutting of my service if I do not pay my bill by tomorrow Monday. I can't get ahold of anyone to discus this and I will not be able to call them while I am at work tomorrow, so I am about to just let them shut me off and seek new service. I was so happy to read that others have been having just as bad of an experience as me. I am sorry for all of you and I am sorry for me.

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  155. Information you may want to know... Greater Seattle market construction of new site builds and mod.'s 1 thru 4 thru Westower Incorporated. Where has been word that Roush Electric that has been approve to perform work for you. Has been offering Kickbacks to projects manager(s) to be awards work. This does not seem ethical or legal. I have done work for you in the past as a subcontractor and will continue to run my business in an ethical and professional manner.

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  156. AT&T and the LifeLine Program office are passing the buck. The major impression re: their work is INCOMPETENCY on any level. It seems like the Occupy Oakland crowd has run the corporation in California. I have to quit the AT&T for this reason -- need to find a provider who knows how to update a database record for customer.

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  157. Here's an amusing anecdote. While AT&T has been a paying member of the BBB since 1952, it has only been able to muster up the purchase of a B rating. Meanwhile Hamas (the terrorist organization) has been credited an A+. The entire fraudulent system upon which AT&T has built its ability to defraud the public is being spotlighted around the country.



    ARTICLE:
    AT&T Mobile Scores Poorly in Survey but Has Fewest BBB Complaints
    Posted Wednesday, December 08, 2010 in Consumer/Business Services
    by America Monge

    AT&T Mobile may have been rated the worst cell phone carrier by a Consumer Reports survey but has the fewest BBB complaints in comparison to the other popular wireless carriers in the nation, according to St. Louis Today.

    San Antonio News reports that AT&T Mobility recorded both the lowest complaint rate and the fewest number of complaints among competitors from BBB in 2010. The company has a national rating of an "A" and was also the only company to receive separate "A" ratings and accreditations from every BBB in the U.S. for its ethics and responsiveness to customer service.

    Read more: http://www.stltoday.com/business/columns/savvy-consumer/article_dd6f26a0-024e-11e0-83f2-0017a4a78c22.html

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  158. I stop at the Poplar Bluff Mo, Att store to get a new phone and the first thing i saw as i came in the door was an add on a TV thay had running .the add was stating that TEXTING and Driving kills.this is so true,Back on 7-7-07 my wife of almost 20 yars was killed bye a lady texting and driving.THANKS AT@T for running this add.

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  159. Add a comment .........after having been a customer of Absolutely Terrible Telephone company I would have, but i realized i was not dealing with human beings. So why waste time........

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  160. After years of AT&T trying to sell me cable and internet service, I finally agreed to give them a try. They sent a technician to install my service, and they were unable to because they said they needed to repair their outside lines and would send a technician to fix the lines. The next time they showed up it was the technician that was supposed to fix the line outside. He smelled like alcohol and acted drunk. He told me he had repaired the line. The next technician that came to install my service also could not because the line was still not repaired. Another day, another repair technician, and he also said he had repaired the line outside and they would reschedule a technician to install the cable/internet. The next technician came to install the cable and internet again could not because the 2nd guy that said he had repaired the line also had not done it properly. I just spent 62 minutes on the phone with customer service transferring me all over the place, and after 62 minutes of being patient with them, the line disconnects...What is your malfunction AT&T? Who is running this UVERSE division of your corporation? Whoever they are they have failed. When I'm done writing this I'm going to call and cancel my order with you. I'm a busy Obstetrician and I don't have time for this nonsense.

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  161. These are the most scathing reviews I have ever seen about any product, service, or company. The absolute pinnacle of terribly negative reviews.

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  162. I want to know how ATT turns someone into collections for $33 for a landline account in Colorado??? I have not had a land line in over 8 years! ATT if you are going to rip people off at least make it for a product that exists in that state. This showed up on my credit report a year ago!I have called numerous times only to be transferred to different departments. A case was open in January and no resolution! If I were to allow my employees take a over a month of to pass the buck of transferring calls and just making notes in the system, they would be fired! I will continue to call everyday until it is resolved and then I am terminating my contract. It is fraudulent to have a collections agency try to get money from you when ATT says you owe it (and your front line employees tell me they are even aware they do not offer landline service in Colorado)and they have no record of it because it does not exist. One lazy supervisor would not take my call because he said it was a land line issue. Really? No inniative to help resolve a customer issue? In my company, I would have fired that employee immediately. ATT CEO Randall Stephenson needs to go on Under Cover Boss TV Show!!!! I would be firing half of the customer service staff for lack of professionlism and taking over a month to resolve an issue! I was told there was an error made in the system and it would be removed February 3rd. I called the collection agency and they told me it was still on there! I will continue to call ATT everyday and fraudulent activity needs to be investigated. I want this resolved ATT! This is affecting my credit score! Also, I will be terminating my ATT acount after 8 years. ATT YOU NEED US MORE THAN WE NEED YOU! Also, I want someone to look into how many hours have been logged into your recievable mananagement department! Those are minutes I am paying for to get an issue resolved...Really ATT??

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  163. The board of directors of at&t are obviously oblivious to the lack of accountable customer service of the company who employs them. 6 weeks to port my phone number over to at&t service. 18 one hour phone calls with callback reassurance from all 18 representatives. I received 1 call back. How can you expect your customers to sit on hold for 1 hour every time they call with a problem. Take a good look in your mirrors and ask yourselves what substance you have as the operating officers of one of the largest communications company in the world. Seriously 1 hour every time I called. YOUR GOAL IS TO INSURE THAT I'M A VERY SATISFIED CUSTOMER, as I heard 3000 plus times while I was on hold. The reality is you have outgrown your abilities and on that note, I will cancel my service as I'm sure many more have. YOU RATE AS "THE" WORST CUSTOMER SERVICE COMPANY ON THE PLANET. You should be ashamed to believe that you are top notch executives, Use your resumes as toilet paper for increased value.

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    1. Lol, on the increased value. Same issues on this end, isn't it crazy that in a time of accountability no manager calls back. ATT is so big they feel they don't have to answer to anyone, including their customers.

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  164. When I signed up with AT&T and purchased 2 iPhones ,my plan is the UNLIMITED DATA . Now for what ever reason I experience a slow down in service which I would have to PAY for data.it does not make sense .where does the unlimited comes in .
    I have been a loyal customer for many years. I. Would hate to give up my number to switch over to the competition .

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  165. Att can kiss it bc i just got my cell phone a month ago and i get paid weekly n it just so happens my cell phone is due the first week amd they will not work with me and the lady i was talkjn to hung up on me amd gave me mad attitude! So when n if i call corp if they dont help me there is goin to be a serious problem . This is the only cell phone company in the world that doesnt help out bc they wicked retared. Every other cell company will work with u n help u out. And let u make payment arragments even if uve only had ur fone for one month. Att is the shittest cell provider ive ever had....THIS WILL GET TAKEN CARE OF I PROMISE YOU THAT

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  166. Some people in Washington and the news media wonder why there is so much negative emphasis on corporations in the U.S. In fact many young people are striking in different cities against their policies. The above complaints are only against one company. This is going on in many companies and probably will not get better until they start going under. AT&T was a well versed company when it was quartered in New Jersey, but things have turned bad since the Southwestern company has taken over. They should never have called themselves AT&T. They don't deserve it.

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  167. 1 800 288 2020 that's ATT's customer service number, before deciding to go with att call that number yourself and see how long it takes for a customer service representative to get online. kindly respond if they beat 20 minutes. And you have your answer if they don't, may be the best 20 minutes of your life when choosing your communications provider.

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  168. TERRIBLE, HORRIBLE SERVICE!!!! It took 4.5 hours to try to resolve what should be a simple problem. Here's how ATT deals with customers (their bread and butter). It took 20 minutes just to get tech support and then the runaround began: 45 minutes to 1 hour with each level of technician, each of which misrepresented and told me they were in the escalation department, even when asked point blank since I did not want to waste my time going over the problem.

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  169. I recently have an issue with ATT service even though i have unlimited data service with them. I also receive the text message state that
    "ATT Free Msg: Your data use this month places you in the top 5% of users. Use Wi-Fi to help avoid reduced speeds. Visit www.att.com/dataplans or call 8663447584.
    More on http://www.bgr.com/2012/02/14/att-declares-war-on-unlimited-data-users/
    there are many peoples having same issue with ATT this time.

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  170. At&t sucks, you guys have the worst service and all of your representatives are rude and give you the run around. I am very pissed that I have recieved my 5th phone in less than a year. I have been to the service center three times and my issue has not been resolved. I have been without a phone for three days and have wasted time and money dealing with you all. It does'nt make any sense to have to go through such a hassle with a service provider who clearly does'nt give a damn about their cutomers. You are full of shit and I will continue to press the issue because you want your money on time so i deserve quality service. You need to do better with handling people issues, and I will do whatever I can to make sure that AT&T goes down to the ground.

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  171. So.. after hearing all of these comments about ATT I have to say that I feel the very same way. It makes me sick to my stomach to have to repeat the same crap that everyone else is. My question is how do you get out of it? From what I am hearing people cant even get out of the service. My husband has been fussing the past year to cancel and I haven't because I feel like I need a land line to our house. We have long distance on our cell phones and I have tried for over a year to drop long distance off my bill and they still keep charging it. Does anyone recommend a good company for land line resenditial service? How do you cancel and get rid of these SOB's?

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  172. att executives and employees are at best,IDIOTS.hrs to get nothing done,trained in deception and avoidance,experts of bullshit,wich one of you are going to be next to have YOUR jobs outsourced to some third world country,10 yrs ago my mother who worked for att as a supervisor said that in 10 or 15 yrs att would not have any DIRECT employees living in the USA,axcept of course for corporate executives and a few face people,hey idiots wake up your job is next.I for one cant wait to laugh my ass off when it happens.I for one will start NOW to discontinue ALL of att services.no more att for me.

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  173. i think you should fire all employees that lie to coustmers i was told that by switching my services i would save money on my phone bill and my bill would be 40.00 a mounth got the bill today it 87.00 and theres no one that can correct this i have had the same phone number for over 50 years and im not going to pay this bill att is going to loose a valable coustmer because no one could correct this bill my old bill was 60.00 a month and they made it lower allright its 87.00 now all ii have to say is goodbye att

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  174. AT&T has the worst customer service I have ever seen. I use my home phone line for work and because I didn't put it under business they said I was not top priority!!! I am a single mother of a 4 month old I have bills to pay. And when I have paid my bill and you turn off my service because of the fact that you felt like it that is wrong. And when I call to get it restored the representatives treat me like a jerk that is absolutley ridiculous!!! They couldn't get my service on for 2 days!! That is 200.00 out of my pocket!!!! I would suggest no one ever to get or use AT&T EVER!!!!!!!!

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  175. Our church learned that we can get from Time Warner the same service for $3000 per year that we have been paying AT&T $5000. Having a feeling of loyalty to the company that invented the telephone, I called sales to see if AT&T could offer something more competitive. The automated system warned of a 5 minute wait. 35 minutes later I got to talk to someone and related my story. They got my cell number in case we got disconnected. A minute later we did get disconnected. It is now a week later and has anyone called me? No. Do I still have any loyalty to Ma Bell? Hell no!

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  176. AT&T service is unbelievable and unacceptable for a fortune 500 company. I am seriously looking into starting a class action suit against this company for fraud.

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  177. Carmela ScarsellaMarch 2, 2012 at 8:40 AM

    I'm not afraid to post my name. Carmela Scarsella March 2,2012. I am appalled the way AT&T tried to rip me off. A company manager took it upon himself and added illegal service to one of my I phone.This was done in November 2011 without my knowledge.It took 2 days to get some so called representative and to make matters worst, their location is some where off shore. What a crock to know that we can't speak to some one here in the USA.Your representatives are rude and with out people skills.Are you training them to rip consumers off ? Do you think that we are so stupid as to let you get away with illegal add-on to our phones? You can rest assure that I will not let you get away with what you tried to do to me. Your company is based on lies and devious approaches. Either train your employees not to rip costumers off or fired them all INCLUDING ALL CEO.Some one better have a good explanation for what your company did. You can rest assure that you haven't heard the last of me.

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  178. This is pitiful. I want to communicate with my telephone carrier and I am left to posting something on a blog. I am a 34 year customer and after 34 years I am hanging up on the telephone company. Why you may ask, because you have no idea of what customer service is. I have had wrong information given to me. I have had service wrongfully cut off. I have gotten customer satisfaction surveys and how do you do that? With a robo call of course. Then AT&T asks if you want someone to call back so you can voice your concerns and they don't call back. Note on the website, there is no living body to call or write to with a complaint. Why? Because AT&T does not want to hear my complaint. All this and I get to pay more for AT&T than any other carrier. Hello Comcast. I can save $40 a month and if I have a problem with them I can talk to a real person.

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  179. MY NAME IS BUTCH,HOW ABOUT A CLASS ACTION LAWSUIT AGAINST ATT WIRELESS HEARTLESS SACK OF MONKEY SHIT COMPANY.MY INTERNET TURNED OFF I FORGOT PAY BILL,AFTER PAYING BILL I WAS TOLD THAT MY MOTOM WAS BROKE AND I NEEDED TO BUY NEW ONE.I WENT TO VERIZON SAME DAY. NOW BEING SUED FOR 400 SOME ODD DOLLARS.HELL WILL FREEZE OVER BEFORE I PAY THIS

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  180. I love the way AT & T can VIOLATE MY PRIVACY and go in and change my Password without my Knowledge, consent,or request and then all they say is SO sorry. Also their web site is such a mess. but If their Customer service people are so incompetant I would expect nothing less then a crappy IT dept. I guess this is a great job because they can change you Password violate your privacy and you cant complain because "I'm sorry we have no complaint number or dept" I want a job there !

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  181. Regulation and more regulation is needed to get these companies back in line/ Profit caps. Fire Stevenson and suppress the board of directors.
    Also open a criminal investigation into the TMobile $4,000,000,000 plus loss. the stock holders should be outraged.

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  182. Not only does AT&T treat their customers with disrespect, they also treat their employees with disdain. Their extensive use of contractors to fill what should be, FTE positions is well known. There is significant documentation of behavior that is right at the line of discriminatory. Bullying is not only encouraged, it's rewarded. AT&T's morality should be questioned. I will never support AT&T and have gone to great lengths to avoid using their products and services.

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  183. Worst Customer Service ever exist!!!! You people are going down very soon.

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  184. At&T customer reps suck, have hung up on me 5 time today.

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  185. Customer Service is a joke.

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  186. I should have read these comments before I got entangled with AT&T. The telephone service was installed 3/7/2012, the internet 3/8/2012. I have been having problems since then. I have called almost every day but the problem continues.The days I have not called is because I have to go to work!! I even paid $49.99 for the one time tech Super Support. DO NOT DO IT. The problem continues but they got my money. They told me it was the modum. I was transferred to the department that would take care of sending me a new modum, but by magic was disconnected. When I called again the tech support technician told me the modum is working ok. BUT THE PROBLEM CONTIUES. If I am lucky to get connected to the internet after unplugging and plugging the modum, I get disconnected in the middle of a session. Those four light that should be green, well the service light turn red in the middle of my internet work. And, every morning it is red. So, I have to rebut the modum. Is this the way we are supposed to get internet? Is that service? My telephone--I requested unpublished, unlisted, private. Well AT&T is charging me, but every time that I call my name, phone number is publized. The answer I received was that I have the capability in my line to block my number, but they can not do it because the law had change. This was not told to me when the sale person was getting the order. Service? Why the sale person does not inform of such law before subscaribing you and getting your money. Yeah, how does AT&T continue in business? What does Mr Randall L Stephson does? Or is that comformism has maximized in AT&T? Peter's Principle at the maximum.

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