Office Depot Corporate Office Headquarters

Office Depot's Headquarters and Corporate Office are located in the US. Their address is below:

Office Depot Corporate Office Headquarters
6600 North Military Trail
Boca Raton, Florida 33449
Corporate Phone Number: 1-561-438-4800
Corporate Fax Number: 1-561-438-4400
Corporate Email: info@officedepot.com
Corporate Stock Symbol: ODP
Customer Service Number: 1-800-463-3768



Office Depot is famous for large office supply and business supply stores worldwide. Office Depot also sells business supplies and home office supplies through their website, OfficeDepot.com.

Office Depot offers online support, email support and phone support. Office Depot's customer service phone number is 1-800-463-3768. Their support hours are 24 hours a day, 7 days a week.

Office Depot Corporate Offices

Office Depot's Global Headquarters


81 comments:

  1. Office Depot's building looks great. I'm in Florida and I think I will drive down and visit them. Does anyone know if they give tours?

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    1. I think they do. I was on one and it was great. learned a lot...

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    2. We will never go back to office Depot, Dollar stores beat the heck of office supply stores

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    3. I heard Office Max bought Office Depot, if they buy staples, then they will have what looks like a monopoly, or may or may not be. What would Best buy say about that?

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    4. Office Depot bought Office Max thats why the new name is Office Depot Inc.

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    5. Office depot has the most rudest employees I have ever encountered.

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  2. just kidding. yes they give tours

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  3. I think it is a same that the board of office depot is willing to sacrafice the BEST managers and employee's JUST to get a 62% attachment rate when it CANNOT be done it todays economy!!! WHY do the operations officer and reginal managers and district managers STAND UP and say something???? It's thier company to!!! They are ALL going to get the ax because of the idiot ceo running around like a chicken with his head cut off!!! He has NO CLUE about what each store is about...so managers and assistants are quiting in droves to go somewhere sane!!! District managers don't take up for managers out of fear...do you really think it will save your butt???????? NO I was a spouse of a manager and could see how the hours were being cut and no new help and had to work 12 straight and one off and do it again!!!! This the ONLY store where the DM allows it!!!! He is suppose to cover ALL the stores in his district but only goes to the ones in charleston and NEVER visits the other stores. NO MANAGER follows the plan the DM's give them to have employee's just STAND around waiting for customers when they could be working and all the store use the people they have any way they see fit to meet expectation on plan, but if the DM stays in your office every day your not allowed to flex your staff to meet the needs of the store....they are NOT all the same!!!!! WHO do you think knows better how to run it..??? the ceo or the manager who wants return customers. That won't happen if you don't cater to them!!!! My spouse use to LOVE being the manager..but the ceo has tied their hands now and so OD is slowing sinking into the sea with all hands....they know it's coming but are too afraid to speak up thinking it will save them....IT WON'T!!! Just delays the obvious!!! What a shame to see it go down when all it needs it a good leader who KNOWs what he's doing....so far they haven't!!!! SHAME on you office DEPOT!!!

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    1. I agree and I work in the same district you are talking about. There is a huge disconnect from corporate to the store level and our DM Dick seems like he has no clue how to run thing at times

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    2. corparate people should work in a store for a week or two. and live with their policies.
      Why ask me what brings me in to the store? I'm shopping, really give me a break.

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    3. Been that way for years. Not a surprise as OD has modeled itself after Staples and Max just as Wal-Mart has done looking more like a Target in appearance and store management. Customer service is not the priority anymore. And definitely not employee retention as they treat employees poorly at OD.

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  4. This is the second time that I have shopped at Office Depot as I have most recently relocated where one is located. Both times, I have seen at least 7 - 10 employees with only two cashiers with long lines in both. They appear to be oblivious to the check out line. Actually, the first time, we had to get in line twice due to the format of their purchasing of larger items. On the positive side, there were two employees by the school supplies who were willing to assist locate items prior to that. I just do not have an overall interest of returning.

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  5. Never again will we shop at any Office Depot location including online. We shopped exclusively with Office Depot for years with no ploblems until today. After our check wouldnt go thru the manager wasnt much help and only told us to call Telecheck. There is NO GOOD reason our check should have been declined. Because of their inconvience Im out of toner, which had to of been defective to begin with because it lasted less than a week (which has NEVER happened before and they refused to do anything about it). We have bought alot of office supplies over the years from them and to be treated like we are nobody after all that we spend is bullshit. They are not helpful, said there was nothing they could do about the check, which I know isnt true and they could have over rode it. But thats ok, we went to their competition and ended up getting it cheaper and their service is 10 times better than Office Depot ever was.

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    1. Checks have to go through the machine, and if that doesn't read it, it CAN be entered in manually. However if it still won't go through there really isn't actually any way to override it. And if the toner only lasted less than a week, you should have been able to return it as defective, as long as you had the receipt. I've processed many returns of defective cartridges. As long as there's a receipt and it's within 30 days. Maybe the policies were different in 2011, but my store takes care of it no questions asked on a regular basis.

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  6. Office depot is a company that doesn't care about their workers they run the good ones in the ground treat them bad and while they are working themselfs half to death the other workers who they show favoritism stand around do nothing go hide in the break room or go outside do nothing all night its not fair to the other workers and the store manager does nothing that's not good leadership good leadership is being fair that every employee pulls its own weight and work together as a team and if that doesn't happen the ones that do work will slack off

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  7. In these tough economic times, why is Customer Service located in South America? Pleeeeze, we need jobs here!

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  8. CAN I SAY RUDE PEOPLE AT OFFICE DEPOT?? VERY VERY POOR MANAGEMENT SKILLS - EVEN THE LADY WHOM ANSWERS THE PHONE AT THE CORP, HEADQUARTERS!!!

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    1. Totally rude! I will NEVER order a thing from Office Depot online or in their stores again! They are a joke of a company. They screwed up MY order, said something was available for store pickup and when I went to store they didn't have it. They had already charged my debit and said it would take 5-7 days to get my money back on my debit card. To make a VERY long story short,THEY screwed up and held my money on hold! JERKS!!! This is very bad business practice!

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    2. I agree. I am very disappointed with the Office Depot. I was trying to order something for a Christmas gift only to be told the3 times that I went in the store it was not available, however they were still advertising it. I was also told on my 2nd trip there I could fill out a form and get the item for the advertised price, when I came back to check asked the Manager about and he informed me the sales person gave me wrong information.

      Finally on the 4th trip to the store a sales person suggested I order on line and it would take 3 days. We did the order in the store on the 13th and he stated I would have it by the 15th. Waited, for several days and I received a door tag from fedex so I was really excited. Called to make arrangements to pick up the package got there today and it was not my order from OFFICE Depot.

      Called the 800 number given and the automated system said "in process" so I requested to speak with an Agent. The Agent proceed to tell me the same thing, so I asked what did that mean. I was then told that there were 2 attempts made with no success. I asked by whom, she said a third party was all she could tell me. I then asked do they leave door tags stating they tried like the other companies, she stated she didn't know. All she could say was it is a third party that makes deliveries.

      She then said hold on because the item could not be delivered a credit was issued and you should see it in your account.

      I expressed my disappointment to her about the service and informed her that they have just lost a valuable customer.

      I then checked my account and nothing was refunded, so I called back to inquire. Only to be told that it was just processed and it would take 5 - 7 days to be credited back. It didn't take 5 - 7 do take out of my account. Again very bad business.

      This is the end for me and OFFICE Depot. STAPLES here I come.

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  9. OD is horrible! I read in a comment where a customers check did not go thru and they had no reason why...I placed an online order like I always do to have it delivered to my office and my credit card was rejected with no reason why and they did not even notify me. They just did not deliver my supplies. I called to check on my order and they gave me a different reason for their screw up with every person I got transferred to up to management who simply said "Sorry- you can go onine and try again" and I said "to wait another week to find out you screewed it up again while I need ink in my printer the whole time. No thanks! We have a Staples close by so I will just take my business elsewhere" and I got told simply "okay." You gave your custyomer service to South America and they obviously could not care any less if you keep or lose your customers. Hope you get what you deserve for sending jobs out of the US. Maybe they will buy from you and you can transfer customer sevice here to the US and give us some jobs!!!!

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  10. Office Depot has a new facilities management company called IIM Inovations in Management. They do not pay there bills. They do not keep to the terms of there agreements. They want to pay you what they think you should make for work performed on the buildings but don't want to pay the bills. Don't do any work for them!!!

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  11. Home depot needs an honesty check! They frequently offer discontinued merchandise as special sale items such as those listed for Black Friday promotion.

    The listed H P 6500 is largely discontinued stock . I wound up purchasing the 8500 model after finding the 6500 unavailable at several branch stores.

    This does loyal customers a disservice & is misleading at best!

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    Replies
    1. Maybe you should've tried Office Depot instead of Home Depot. You might have better odds there.

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  12. I went to office depot today, coupons in hand. I saw that the products I wanted were on clearance for $1.92, I had coupons for $2. And I was going to buy everything I could get my hands on. When I got to the register with my products, the manager was there waiting for me, and told me that I could not use my coupons. When did they stop taking manufacturer coupons? He said "if they were $10, sure...but NOT for this price." I said, "but these are manufacturer coupons"... a store not take manufacturer coupons??? I have NEVER heard that in the decade I have been couponing!!!!!!!!! I was dumbfounded, I must say. After I told him that the manufacturer would pay them an additional almost .20 cents for every coupon they accepted from me, he still said he would not accept them, told me to call 1-800-GO Depot, where I had to try to communicate with people from India (I have nothing against Indians nor their accent, it WAS just difficult to Communicate) and then the manager threw my items down on the floor into a basket.

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    1. I am truly appalled that this happened (and some of the other things posted here) and I hope you contacted a higher level of authority. I am embarrassed at this moment to work for this company) and the only reassurance I can pass on is the fact that over the next three months (and last two weeks for that matter) all Office Depot employees, from the cashiers to the regional vice presidents, are undergoing extreme retraining courses on customer service and we are restructuring the way we do business to completely focus on our one main responsibility...customer satisfaction.

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  13. I was surprised when I went to my Office Depot today and saw a sign on the door stating that you are closed on Thanksgiving. I asked the manager why you choose to be closed on Thanksgiving but are open on Easter Sunday. He said it was open for people of different religions who don't believe in Easter. He also said you are closed on Christmas Day -- isn't that a religious holiday --- oh yeah, you're closed because of Santa Clause. If that is the case why do you close on Easter for the Easter Bunny. I would be interested in knowing how many people who don't believe in God, Jesus or our Lord were in your stores on Easter.

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    1. WE did not like it some of us have children and would have like to attend church with them that day or even have Easter sunday dinner with our families. Office Depot is one money hungry company.

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  14. Watching Bavita a manager at office depot in Sandcity, ca 93955, Scream at her employee infront of myself and other fellow customers was NOT PROFESSIONAL! I also experienced watching Kelly, another manager at Office Depot in Sandcity ca, NOT ALLOW A BREAK OR LUNCH BREAK FOR HIS EMPLOYEE IS UNACCEPTABLE!!! ALSO WHILE THERE IS ONLY ONE CASHIER HELPING CHECK OUT CUSTOMERS THE OTHER EMPLOYEES DIDN'T BUDGE TO ASSIST CUSTOMERS AND CONTINUED TO IGNORE THE CASHIERS REQUEST FOR BACKUP!!!! THIS IS UNACCEPTABLE CUSTOMER SERVICE AS WELL AS THE WORST SIGHT I'VE SEEN OF A MANAGER CURSE OUT AN EMPLOYEE FOR DOING THE BEST SHE COULD ASSISTING CUSTOMERS AND CHECKING OUT CUSTOMERS AT THE CASHIER STAND. I RECOMMEND A INVESTIGATION AT THIS OFFICE DEPOT IN SANDCITY CA TO STOP THIS BEHAVIOR IMMEDIATELY!!!ALSO BAVITA SHOULD BE FIRED FOR CURSING INFRONT OF CUSTOMERS EVEN WITH YOUNGER CHILDREN IN THE STORE!!!!!!!!!! PLEASE TAKE THIS IN TO FURTHER NOTICE AND DO SOMETHING ABOUT THE CUSTOMER SERVICE AND THE WAY YOUR MANAGER TREATS YOUR EMPLOYEES!!!!!!

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  15. I actually work at Walmart in Bryant Arkansas . I get harassed on a Dailey basis from another employee, she actually made a physical threat to me and will laugh and make jokes when I walk by her, or intentionally walk by me to mean mug me, she is on her phone non stop cursing saying f this f that in front of customers. I talked to 3 different managers about situation, they moved me away from her, but threats are still bein made, nothing has changed. Labor laws state u should not have to work in a hostile work invironment nor feel threatened. I really don't know what else to do bout the situation. But im going to keep my head up, and see what else can be done. My next step probably will get the situation took care of. Will see

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  16. I visited the Office Depot store # 934 in San Diego to return a clearly malfunctioning tablet. I agonized over returning the item beforehand thinking it was really going to be a hassle and another battle to return it. As it happened, I was hooked up with Harry Gazca,
    Product Solutions Manager, on duty at that time. I can't tell you how well Harry handled the return. His remarkable style and carisma,
    not to mention natural charm, completely disarmed me and made me feel so at ease as to actually spend additional funds on a upgrade replacement, and feel great doing it.
    I'm not a easily impressed person, mostly disappointed with most of humanity, but when it comes to Harry....you guys better take a closer look. Cloning may be a option.

    dw
    San Diego

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  17. As a recently canned employee, i can tell you that the accusations of poor management and stressed out atmosphere is absolutely true. positive reinforcement is unheard of. instead, the culture encourages, expects managers to be quick with negative writeups in order to keep down wages and raises and justify firing senority staff earning a reasonable salary.

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    1. This is true. And I know because I'm a current assistant manager and we are told to keep turnover high. And they are atthe stage where they will most likely go out of business. They expect way to much from the limited amount of payroll we are given to work with. Office depot does not care about the employess at all. Or atleast it seems that way to many people here in my district.

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    2. I myself see the tides turning. The stores are tranfering junk merchandised between them and selling ti to the customers. We are not ordering anything new and as far as raises unheard ofve. And employee at my store was denied a raise because he wears earring, but when he was hired they didn't mention to him he could not wear them. Isn't this unlawful?????? Shame on you

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    3. file a discrimination complaint and watch how fast they change their minds and methods

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  18. I made a purchase on Dec 30, 2011 and split the payment with a gift card ($85.59) and check ($139.07). The check was submitted electronically and taken from my account virtually immediately. I returned this entire purchase on Jan 10th, 2012; which is 11 days after the purchase. Upon returning this purchase, I was force into receiving a store gift card for the entire purchase ($224.66) which I can only spend in your stores. I understand receiving a gift card for the portion I purchased originally with a gift card, but I do not understand receiving a gift card for the portion I purchased with a check. On the back of your receipt, it clearly states that, "If You Paid With: Cash or check greater than 10 days ago; Your Refund Will Be: Cash." I will no longer shop in your stores, if your intentions are to violate your own policies. I demand a full refund in cash immediately.

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  19. Whatever you do be careful of their visa debit card as a rebate. I got one for $10 and tried to use it several times with the pin they gave me. Didn't work. So I finally threw it away. Laater I emailed customer service and told them about it. The lady said she couldn't do anything about it because I threw it away. I said I threw it away beacuse it didn't work. I said, well you sent it to my address, don't you have a record? She said no, and that was all. I said I'll take my business elsewhere. So she just said ok. I didn't tell her we have an OfficeMax and Staples here also. Let me tell you that $10 cost them a lot of money this past year. haha. Idiots.

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  20. On Dec. 11, 2011, I took my laptop to Office Depot for repair. I was told it would have to be shipped to the Central Lab in CA, because they couldn't repair it in store. It was suppose to take 2 weeks. I called Office Depot after 4 weeks. Only 1 person returned my call, and he couldn't give me any information. I finally had to go to the store and talk to the manager. The manager told me he would contact me in a couple days, he never did. I called the next day, and he wasn't in, so I threatened to go to Corporate. After 5 weeks, I sent a letter to Corporate. That same week, I received a phone call telling me my computer was repaired. I picked it up one evening, the next evening, it didn't work again. I paid over $279.00 for this repair, and they had my computer for over 6 weeks, which they never bothered to call me the entire time. Office Depot has lost my business forever.

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  21. I recently went into my local store just before closing - I needed name badges for an event the next day. When I went to checkout, I realized I had left my billfold at the office. The store would have been closed by the time I made the trip back to my office. The assistant manager realized how important this was to me and PAID FOR IT WITH HIS OWN CREDIT CARD - $45! He did not know me. I brought him cash the next day. You can't paint an entire company with the same brush. There are two stores in my area (Houston, TX) and I have always received EXCELLENT SERVICE.

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  22. I ordered a printer online yesterday, what sold me was the next day delivery since myself and 2 kids have been very sick. Perfect i needed it the next day for an assignment due the following day. At noon after checking the front door about a dozen times waiting for it i decided to check the tracking number. I didnt recive an email recipt or anything so i contacted customer care to get one. He sent one, then i saw it hadn't even left the warehouse. I called and spent the last hour and a half dealing with customer service who couldnt do anything, they wouldnt even switch it to store pick up for me to drive me and my sick kids down there to pick it up. So fine ill buy from someone else after all this confusion right....yeah they say that the credit wont hit my account for a week.... It came out of my account instantly but now i have to wait a week for my money back. There should be a law against this.

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  23. I just need to correct the spelling of my first name and to update my address so that I can add a shredder warranty. I cannot locate the link to do this with Office Depot. Where do I locate this. I have tried several things already. Please help!

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    1. Hello Anonymous, My name is Emily and I will attempt to assist you to the best of my ability. I have a few questions for you, if you don't mind.

      1. Have you managed to have your question answered? If so, then I am glad the information was locatable and you were taken care off.

      2. Now, I see you say "update your address" Is this for a work life rewards program?

      3. Did you purchase our protection plan or are you referring to the manufacturer's warranty?

      I will respond as quickly as I can.

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  24. Who really cares about the crap at Office Depot. They are getting what they deserve for the ACCO/GBC techs who service their equipment in their print shop. These techs are overcharging them for parts they do not need so the techs can meet their $300 quota per day. Both companies are making great profits cheating their customers and making their shareholders so happy that they crap in their Walmart pants!!

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  25. Office Depot is getting cheated by ACCO / GBC techs who service their print shop finishing eqpt. The techs have to meet a $300 per day quota so they charge Office Depot for parts they do not really need. Office Depot has to pass this on to their customers. CORPORATE GREED!!!! At least the shareholder are happy!!

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  26. Office Depot sucks. Their reward program is a scam. I was supposed to get money back on several items I bought. Nothing came from OD. When I called they said I was supposed to get an email and since I did not get the email, my money credit has expired and I am unable to get it.

    wow. what a horrible system. I will never shop at office depot again and I am returning the things I bought yesterday.

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  27. Office Depot exploits there employees, because they are a dime a dozen. Office Depot is in direct violation of meal and rest periods. Employees are not given rest periods after the six hour and often are told no! you can not go on a break. Employees have to agreed to work nine and ten hours just so that they can get a raise. At times all day. I know this because I work for Office Depot. Managers always put up fronts for the District Manager when they come in and prep the employees on what to say, but never do it after that DM leave the store. Heck store Manager looks drunk/hangover on Sunday. The little pee on Assitant Manager is even worse. Office Depot does nothing but like I said exploits its employees and the customer.

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  28. Well here is one for the record. They advertise "free diagnostics on computers within 24 hours" "guaranteed" with Tony Stewart on the commercial. After my ordeal Tony Stewart should find another sponsor - we in this household boycott Stewart. My husband takes the computer in on Tuesday morning at 8am. By Wednesday morning no phone call. he called them back Wednesday afternoon only to find they had no tech available. The Tech on Wednesday afternoon asked me to come down and sign paperwork. The paperwork I signed entailed 313.90 before they even looked at my computer. On Thursday I receive a call they can't get on the internet to see what's wrong. The initial complaint was no ethernet connection. Duh, I told him I thought we needed a new ethernet port. Oh no, I now need a new hard drive. Told him to have the CPU ready I'll be by to get along with my refund. Picked up the CPU, they forgot to give me the cord, so had to go back to get it. Took my CPU to work to download everything to an external hard drive so I could by a new CPU at Office Depot. My boss looked at my computer and said "fool, you don't need a new hardrive, there is nothing wrong with it - you need a new ethernet port. He changed it out and it worked. In the meantime the 313.90 they took by debit was allegedly credited but nowhere to be found. Called Corporated and raised absolute hell. Go to store to pick up my cash refund since they took the debit. Friday night I check my bank and they used my credit card to debit another 313.90 which now has put me in overdraft along with all the bank charges for other outstanding items. I call the Texas City Office Depot only to be read the email that said I was to be charged again. I asked if the girl I talked to earlier who refunded my money knew this and he said yes. So now I am out another 313.90 plus 70.00 in bank charges and no money. Jessica called me last night and said to me "now you don't think we would let you have over 600.00; of course we had to charge you. I am in law enforcement - really. I am going to the District Attorney Monday and to my local JP to file charges and a lawsuit. I WILL NEVER EVER DEAL WITH OFFICE DEPOT AGAIN. We have been customers for over 10 years - NEVER EVER AGAIN. They lied, were deceptive and are crooks.

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    1. hey your not alone.. they took 62.00 from me and I never got the merchandise I ordered cause it was cancelled.

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  29. I tried to place an order online - and got a error message about not shipping to po boxes ( sometimes orders reroute to USPS for final UPS delivery)and could not find a way to fix - I tried from scratch a new order and it did not recognize street address. SO I just ordered from Office Max and it went straight through - no problems - please forward up the line

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  30. I visited our local Office Depot today and was appalled to see banners and products at the front entrance and at cash registers saying "Support Born That Way". Egads has this country gone mad? The Human Genome Project concluded there is no gene for homosexuality. You are NOT born with it. It is a learned aberrant behavior that can be unlearned IF YOU WANT TO! Don't kowtow to this less than 1% of our population. Treat them with respect, but don't let them keep themselves in a bondage that doesn't need to be. And for heavens sakes don't choose Lady Gaga to be your expert! America is in a mess right now, and this is part of it. Wake up people!

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  31. the office depot in calhoun ga has some very rude ppl working there i was in the store for 45 min and no one walked up to me and ask if i needed any help and then to top it off when i was checking out and paid for my things the lady threw the bag to me

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  32. dear grammar slouch-
    you should really get a new advertising company if you cannot
    take the time to proof read your ads.....
    the july 22,2012 ad has a coupon for-
    5.00 off you're 25.00 purchase
    come on now- someone is either extremely stupid or this is a really
    bad joke- and if you don't now what i am referring to that is even
    a sorrier state for office max!

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  33. Does anyone have the corporate EMAIL address for office depot. The one at the top of this page is incorrect!

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  34. How do you fire the board of directors for making such poor choices on people to run this company? Depot needs to clean house from top to bottom and trim the fat...especially the director positions and regional VP's, they sit on their asses and collect way to big paycheck. Yes I'm a shareholder and sick of they way they run this company.

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  35. OD is a lousy company to do business with. I ordered a floor mat and cancelled my order after I found out that they would not do an inside delivery, they only did curb side.. I being handicapped could not accept a curb side delivery and therefore cancelled my order before it was even put on a truck to ship.Not once in any of their adds did they say anything about curb side deliveries. OD charged my acct the 62.00 and took the money and now won't issue the refund. It's been 3.5 weeks since they took my money and 22 phone calls later I still don't have my refund. I spoke to 5 different supervisors none of weho have been helpfyl. now I an dealing with Corporate on this issue. This store sucks!!!!

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  36. Office Depot products are almost all from China. I just googled "Office Depot China" and the first page I looked at showed 3 items totaling 361 thousand recalls in the past year. And that's only 3 items. Office Depot doesn't care about it's employees, they are a dime a dozen because it's companies like OD & Walmart that keep America out of work so that they have to shop at junk stores like themselves. These companies have no allegiance to the USA. They are the biggest contributors to the unemployment situation because they have taken manufacturing out of the US. Our nation used to be the strongest on earth because of our manufacturing. Put the blame where it belongs, on all the big box stores.

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    1. Meant to say It's companies like OD & Walmart that keep America out of work so that they are desperate for jobs and have to shop at China's junk stores like themselves.

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  37. I have been trying to contact Office Depot by e-mail and can't find an e-mail address that works. info@officedepot.com doesn't work. This is not how a reputable company should function.I am having serious problems with Office Depot in Israel - I thought that the local company was just being amateur, but maybe it's a bigger problem???

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  38. On November 24, 2012 I was: insulted, challenged, belittled, and questioned by one of Office Depot's Techs located at 206 Rosenberger Rd. Evansville, Indiana. I went into the store to look at a HP Envy DV7-7250US. I first wanted to know exactly what was meant by, "3rd Gen Intel Core i7-3630US." I was given such a run around before I asked the horribly over weight male if he was able to answer my question when he replied that it was like auto water pumps, I would not buy a Ford water pump for a Toyota. WHAT??? Instead of pressing on, I changed the subject to the new Windows 8 and wanted to know if I could change the desktop from the informative squares to the traditional icons that I was accustomed to. He asked what I wanted on the desktop and I said the MSN and AOL icons. He then started to argue with me about MSN not being in service any longer. I aggressively said that I use MSN daily and that he was wrong. He then said that MSN was sold. Then I started to wonder who this fat plucking HOG was. He then asked what I wanted with the two internet servers when I had Internet Explorer. At this point I looked at this COWARD and said, "I am through with you", and then left at 12:45 PM Daylight savings time. This is the second time I have been verbally RAPED by the COWARDS at Office Depot within 9 months. I have purchased 11 computers from this store since 1997 for me and my three (3) daughters and they try to demoralize me to sell me what they want? I will not stop before every public social network has been informed, and two private networks. I am finished with this "DEN OF COWARDS".......

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  39. On Jan. 26, 2013 I ran out of ink on my Canon printer and since I had received my Rewards Certificate from Office Depot in the mail, I thought I could run down to OD IN Englewood, CO, go in and gets some help in locating the ink and a few other things I needed as I am a student at a university. When I walked in, all except one employee, were looking at one of the employee's phone and they were having a party. The only employee working was behind the counter helping a customer with purchasing some advertisement flyers. I walked around and finally found my printer ink but the double pack of ink was empty on the shelf so I went up front and asked for some help from where the party was going on. The women who helped me was not happy that she had been torn away from her party and when we walked over to where the ink was out, I asked her if she had any in the back. She said "No" and then walked back to her party and left me standing there. She never asked if there was any other items I needed or even said "BOO". I worked in retail a good while and have been in management and if I was this stores manager that day, I would have fired all except the employee helping at the counter for stealing from the company. When you are not doing your job and playing on my phones on company time, that's stealing! These people are paid to work and if they want to play, GO HOME, and play off the clock. I have stopped shopping at so many stores because of employees playing on their phones instead of working their jobs, I have lost count. I still have my Rewards Certificate and it has not expired yet, but as soon as I use it at Office Depot, I will put them on my list of DO NOT SHOP STORES BECAUSE THE EMPLOYEES WOULD RATHER PLAY ON THEIR PHONES THAN HELP THE CUSTOMERS !!!

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  40. Went to the office depot store in Mount Pleasant SC...the customer service was awful!!
    I ask this employee for assistance as I needed to get my computer repaired, she was very over weight with a bad attitude drinking a soda! Anyway, she pointed towards the so called repair center that looked like some place you would store paint in a utility room. At that time I was confronted with a little man, that thought he knew everything....he suggested that my computer might have a virus before even looking at it! Then he connected it to some service to analyse the problem...after which, said I had a virus and wanted to charge $170.00 to repair it!! I told him NO!!! My 9 yr old Son found the problem!! Guess what? It wasn't a virus!!! I will never go back there again...I've spent a lot of money their, and will not spend another dime at OD! I'm taking my business to Staples...on the way out the Fat lady mumbled something and rolled her eyes! What the Heck!!!!! AWFUL....

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    1. First of ALL why do you have to refer to someones weight that was'nt the issuse POOR customer service is this is the reason people judge overweight people her weight had NO bereing on how you were treated it was attitude plain and simple not weight.

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  41. I don't mind giving my name, it's Bill Rice and I own Rice Marine id Deland, FL. Today, March 26, I went to the Office Depot store on North Woodland Blvd here in Deland. Went to the computer dept. to ask a question. The man, don't know his name and don't care, asked if he could help me. I started to tell him what I wanted to knoe and he started to talk on his phone just ignoring me. Three times I tried to tell him what I needed and three times he turned away and talked on his phone. Enough of that crap, I threw up my hands and walked out. This isn't the first time it's happened but it's sure the last. There are other stores where I can get help. Good By Office Depot!!!!!!!

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  42. I AM A WIFE OF AN EX EMPOLYEE OF OFFICE DEPOT IN PARKERSBURG,WV PEOPLE HERE DONT CARE ABOUT ANYONE OTHER THAN THEMSELF AND MAKING THEMSELF LOOK GOOD! THEY LET SEVERAL PEOPLE GO DUE TO LACK OF PROFIT WELL IF THE STORE WOULD HAVE BETTER CUSTOMER SERVICE THEY WOULD NOT BE LACKING PROFIT

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  43. Office Depot is great! My experience there was awsome! Store# 196. I am Gloria Marshall, from the South Plains Lubbock,Tx area and I was over whelmed! with all the paper copies and documentations that i needed to get photo copies for legal matters for my business. I went in there to the customer service counter after this young lady from the register her name tag read "BreeAnn" pointed where i needed to go. Then the other lady behind the counter was occupied but, still had enough time to stop what she was doing with the current customers and just said these 7 little words. Her name tag read "Maria" I will be right with you maam. "smiling the whole time" That was enough that she ecknowledged me being there. I at the time was very upset because i was on a time limit. Not even a minute went by they called out on intercom for back up assistance. I won't forget this young girls name "Victoria" Please come to the customer service counter. Then she quickly went over and asked me if I'd been helped and i responded that the young lady mentioned she'd be with me shortly. Victoria with her smile said i will be more then happy to assist you. I gave at least 50bls of documents to help me make leagal copies and told her nicely if she'd please becareful i couldn't afford to lose anything or get it destroyed. At that time another customer came in a professor from Texas Tech University walked in a frantic that she'd lost her briefcase! In tears!!! At that moment Victoria looked over to me and said nicely will you give me a moment please i said "very Well" Not even a minute went by she called a gentleman up to the counter and he quickly assisted her. I mean this is team work! The store was full of customers and so patient and they had every thing under control it was amazing. It wasn't long into the copies and she turned and mentioned to me was there anything else she could help me with and i said the closes post office i need to mail these documents. She had U.S. Postal service huge envelopes there i was thrilled i purchased a large one. she helped me put everything together then walked me to the counter and told the other cashier with the tickets from the copy machine how many documents, large U.S. Postal envelope, and i said oh gosh! i forgot to get ink cartridges for my laser printer she said which ones are you needing? I told her she hurried and got them for me from the back room i was thrilled! You know where i am going back to because of people like "Victoria" I calculated i was in there no more then 28 minutes flat. Thank you Office Depot for such wonderful customer assistance! I believe you as corporate need to go in there undercover and experience for yourselves how nice these people really are.

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    1. Are you serious? This evaluation is obviously a company plant placed ther in order to compensate for the dozens of negative evaluations.

      Has anyone realized that when you call with a complaint you get ushered into the Chief Executive Officers line only to be answered by a person who really doesnt give a dam about the problem they are only there to pick up a paycheck and to give the appearance that Office Depot actually cares what you think!.

      The rewards program is a scam, after purchasing several computers and printers and other assorted items over the past 8 years we were told we had earned :0: points. We were told that only smaller items like paper, cartridges, pencils, etc wee elegible to earn rewards points. Woule you like to know why? Becaue limiting rewards points to small ticket items i will take the marticipany forever and a day to get enough points to cash in on anything but a package of bubble gum. So the company gets you to purchase items advertised a rewards program that they never really have to psy out on. DOES THE WORD SCAM COME TO MIND? The odds of you being able to use your points for anything of real value are worse then the odds of you hitting a jackpot on a slot machine in Las Vegas

      Oh yes dont bother to call the commplaint department because the person who answers is in INDIA and has a real bad attitude who cant and wont do a damn thing to help you
      So..... the bottom line is shop elsewhere use Office Depot as a LAST resort and as for me I am going to tell everyone I talk to about the rewards scam. They say if you have a good experience you tell 3 or 4 people but if you have a bad experience you will tell 3 or 4 hundred. I am retired so I have got plenty of time to
      tell 3 or 4 thousand and if each of them tell 3 or 4 thousand and those people tell 3 of 4 thousand the word will get out about Office depots rewards scam.So now that you have heard the truth about them PLEASE go forth and tell everyone you know not to shop at Office Depot

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    2. Is it REALLY so hard to believe that someone actually had a good experience at Office Depot? I see happy customer EVERY DAY, and many of them return to less us know about their great experience. Not every store has bad service, and the individual stores have no control over corporate. And while the associates should tell you about the specifics of the rewards program, I see people come in all the time with anywhere from $10-$80 rewards certificates that they can use on virtually anything in the store. Really, about the only things you can't use the certificates for are gifts cards, tech services, and protection plans. Aside from those things, those certificates act like money. If you buy ink AND recycle the old cartridges, you WILL get rewards. Just because you don't get points on electronics doesn't make it worthless. Small business owners especially love that rewards program, and it ends up saving them 100's of dollars every year. Also it's FREE. Scam implies that you are being swindled out of your money. If the rewards card isn't a good fit for you, then fine. But it is NOT a scam. Just throw the card away and forget about it.

      And before you go accusing every store of being terrible and not caring about customer feedback, the one I work for LOVES getting those surveys back that are on the bottom of your receipt. Our sales leaders share all of them with the staff, and most of the time the ones we get back are positive because we make sure our customers are happy BEFORE they leave the store. Sadly there are many bad stores out there, but there are still some that care. Maybe next time you have a complaint, try speaking with the store manager first.

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  44. I like to shop at Office Depot in Jackson,Tn. parking is good and there is always someone to help you find what your looking for. What I don't like is when you pay by check ,you get your check back, and all it says Void,Void .. How about printing Office Depot on it ... or amount of the check? sincerely, Ms Emily

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  45. the office depot in calumet city ill is very in bad shape as for doing credit cards. I had bought two ink and payed for with my credit card and found out it was the wrong one. when I returned it I received the right ink. I then my wife used her card. my card was never credited.

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  46. Jewish Federation of Jacksonville,



    On 8/9/13, I passed two men in the middle of my street in Jacksonville, FL.. My window was open and I heard one of the men with a shaved head yelling at the other man calling him a "spick" and then give a nazi salute while yelling "sieg heils" (heil hitler) in the middle of the road. All the while he was wearing his red Office Depot work shirt. I personally noticed who he was. He works at the local Office Depot store # 28. He is the manager (David Dorancricchio). Is this how Office Depot wishes to be represented? Please beware of this Nazi sympathizer working as a manager at Office Depot. He has a shaved head, long sideburns and drives a silver dodge. Be aware that at this point it appears that there is a potentially dangerous person in management being harbored at store 28 Jacksonville, FL.



    Thank you for reading

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  47. I am reaching out to anyone including the highest levels of management possible since I am not getting any results dealing with the store management. My wife and daughter went school supply shopping today and my wife was shocked to see the receipt total of $351.09. When she got home I was able to determine we were charged for six backpacks when we bought only one.

    My wife has been dealing with the store managers and customer service is not evident, nor is any accountability for the mistake the cashier made by charging ~$200 over the price of the merchandise we actually purchased. My wife has made 4 trips to the store and everything she has been told has not been true. We only asked that we are refunded the money we were overcharged.

    Is it your company policy to have cashiers ring up customers for products that the consumer does not purchase? I recall a similar fraud case with another major company not long ago. Should I be contacting the media and an attorney to address this fraudulent activity?

    I have worked in the customer service field for over 20 years including retail and it seems an easy task to refund money mistakenly charged. We have been on the phone with the Office depot store and our bank. The last word from the bank is that nothing is pending as a refund and we should go back to the store. The store manager said there is nothing they can do and told my wife she accepted the charge and should have checked the amount. Really???

    I refuse to take a $200 hit to my account for goods not received because of an employee mistake. Please direct me to someone in your company that can rectify this incredible wrong. We are VERY frustrated with Office Depot.

    -James

    The store we visited was:
    4614 MADISON AVE
    BEHIND BOSTON MARKET
    Store # 983
    SACRAMENTO, CA 95841

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    1. You have heard the line TOO BIG TO FAIL well OD is TOO BIG TO CARE.

      Tell everyone you know, file complaints with every on line complaint board write letters to the press, and tv stations. Odds are you wont get much help but if you reach one group or agency that can help then your complaint will spread like wildfire. You are right though this is s firm that doesnt give a damn. So keep up the good fight, dont roll over and give up. Spead the word and cut off their sources of income because that is the only activity they understand

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    2. The store should have been able to take care of it. That's unfortunate. The location I work at would have taken care of it right away, assuming we even made that mistake in the first place. Not all Office Depot locations are like that. I hope you get it resolved.

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  48. Hi!
    I was e-mailed after an online purchase asking for a review of my purchase; All I wanted to do was write a comment to help customers with their online & store purchases...the e-mail answer I received (not up to their standards) ...it was almost an insult!
    All I wrote, I wanted to suggest that the E-Mail Confirmation e-mail should contain a Barcode about the online
    purchase -this way if Office Depot Online chat tells the customer to return the item to their local store, then it would be easier for the local Office Depot store to bring up the sale and give the customer an exchange or a refund. Also,I have purchased those "power back up" items to keep the computer and etc. running when there is a power outage :why can't Office Depot offer to help a customer get a replacement battery online or through a store order. Those APC Battery Back-up batteries lose their ability to hold a charge and need to be replaced.
    Why does the customer have to find the replacement battery at Amazon instead of Office Depot?
    Well, one more thing while I remember it : Most Office Depot stores (perhaps all of them) Are Not Happy to
    take back an item that was purchased online at Office Depot .Com but sent from Tech Depot ....embarrassing.
    Unless Tech Depot include a return label with the items that they sent (which was ordered at Office Depot .Com).
    Thanks,
    Sure I will still stop at Office Depot.
    What is the news about the merger with Office Max?

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    1. The reason why many items ordered through the Office Depot website can't be returned in store is because if the item is not carried in store (And is only online) then the store's system does not have that item number in it to process the return correctly. As an employee of Office Depot, I agree that it should be easier, and there should be a way to process that return in store, but they just haven't made that available to us yet.

      I would love it if corporate would actually spend some time in their stores, as well as sit down with the employees and listen to their suggestions. Based on these reviews, the location I work at must have extremely high standards and it is a fairly newly remodeled store, but there are definitely some things I would love to see changed, added, and updated.

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  49. The nerger is now complete.

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  50. Merger complete Nov 5, 2013. New CEO chosen Nov 12, 2013. New CFO announced Dec 2, 2013. New HQ to be announced soon I would guess.

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  51. I will never ever ever ever shop at Office Depot Ever again. Your customer service is the worst I have ever experienced and all you 800 # people do is tell you lies to get you off the phone. I ordered a file cabinet on 12/10/13 with a delivery of 12/13/13 and it never was delivered. I have been told so my BS things by these people it's crazy. I have cancelled the order # 688451403-001 and will never as I stated before shop at any one of your locations ever again.

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  52. pls come to guyana cc ink clear connect ink the management there is so bad the agents are walking away...i am sure u have seen the csi and quality its bad now. when they know u coming the put on a show....but the agents are not happy we are under paid,cant talk for your rights....or u fired!......you guys need to come unknowing to them and ask the agents but told let them know cause the will fired the agents and tell u a lie.

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  53. o just be for i go if u dont they will make your company loose a lot of customers

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  54. My laptop had to be reconfigured, they advised after multiple people attempts and days of trying to make it work that it was a virus. I use the name of my pet as my login password. The last person who had a go at my computer, put the name of my dog on all of my files and folders. I advised him when I picked it up and he only changed the log in. I do not know how to change these back and do not want to pay them AGAIN. I could not get someone to help me on line they told me to go back to the store. Tech service seems only to be a side line with them with a metal cabinet as the tech support center. I have spent money in the past buying 4 lap tops a few printers, a camera, software and office supplies, but NEVER will again. Poor customer service is one reason businesses lose customers and have to close branches and lay off people. I have never wanted anyone to lose their job, but if they don't care neither do I. Office Depot is not customer friendly and their customer NO service shows it.

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  55. Wow, so much negativity. I have worked at an Office Depot for several months now and while yes, it is minimum wage retail, it has been a great job. It is sad to hear that so many locations offer bad service, but believe me when I say that not every store is like that. At my store, we strive for excellence and the best customer experience possible, and make it a point to address any complaint our customers have directly. Even before I started working at Office Depot, I always received excellent customer service, and most locations I went to the manager on duty was always there to greet you.

    I see a lot of comments up there saying the employees are not treated well, don't get breaks, etc. Again, not true for all stores. No matter how short of a shift, every employee gets at least one 15 minutes break. Anything over 6 hours, 2 breaks and a lunch. My store also offers a variety of bonuses that can be earned in different ways, many from being mentioned specifically by a customer. Especially at minimum wage, I love working for a company that acknowledges my great customer service, as well as rewards me for coming in early/staying late/coming in on my day off when another employee calls in sick or we end up busies than expected.

    I know dealing with big box stores can, at times, be frustrating, but one thing I would like to say to people is PLEASE, when there is an issue or concern, DO NOT yell at the employee. In many cases, we do not have the authority to take care of many things. So before you yell at an employee for a payment issue, return issue, etc., just ask to speak with a manager. I have been yelled at and looked down on so many times for so many things that were out of my control and it can be extremely upsetting and stressful. I've even been snapped at before for asking a customer a question to help figure out exactly what they were looking for, and it can be hard to be polite after that. While it does sound like a lot of the employees mentioned in these comments were being lazy and rude to begin with (Very unfortunate, I will agree) make sure you are also being polite to begin with. I mean, if someone approached you with an attitude and demanded help, how would you feel?

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